Starbucks in Norwich

I'm utterly disappointed with the service. I've purchased two surprise bags on 'Too good to go' app to be collected tonight 19:00–19:30. Sadly, the drive took much longer than anticipated, and I was late a few minutes. The employee present at the store simply ignored me and continued on with her 'cleaning' while happily chatting with a friend and after a few minutes started to pack all the pastries and leftover food and passed it to her friend who was leisurely sitting inside and clearly not a member of the staff. It's a very unprofessional behaviour and stark favouring from the employee proves how this branch treats customers and why it has numerous low reviews.

This place is absolutely filthy. Tables not cleared, food all over the tables. A member of staff who apparently is one of the managers was stocking the fridge. I politely suggested that perhaps she should prioritise clearing the tables I was told very rudely not to tell her to do her job. Overall a miserable experience. Avoid!

This store had always been a go to with me and my friends, staff and management were professional friendly, the store always clean and organised, in the last few months since new manager key members of staff left quickly new team members are nice but it’s clearly understaffed and the new manager is out of his depth and also doesn’t look interested or happy and at times can be rude, the store isn’t the same and it’s sad to see, I do hope that someone will step in and restore this little shop back to what it was

For goodness sake get this place cleaned up!! Grubby floors and tables, how in earth does this place keep going. Better coffee and service at Morrisons. Coffee is overpriced.

This Starbucks is really unclean. A lot of the empty tables had used crockery on them and other tables were not clean. There were 4 people behind the counter, chatting, no one was waiting to be served so the tables could have been cleared and cleaned. Your staff obviously need a manager who is visible and keeps the staff on their toes.

I called in 2 hours before closing on a Sunday. Filthy, floors covered in rubbish. Single mixed sex toilet was filthy. Sanitary towel disposal box was full and overflowing, even bloody towels! The manager needs to get a grip on this.

It’s not good enough not only is it dirty no amount of cleaning will bring it up to standard it needs money spent on it. Sort it out HQ.

Used to be my favourite Starbucks but recently found the customer service non existent. Last visit during a fairly quiet time before leaving off rush most seats were blocked off, some for social distancing others left of the door for no apparent reason. After standing with my food 10 mins I asked if I could sit down in the closed off area. The person working there said no, it isn’t open as it’s been cleaned. No friendliness, smile, helpfulness or suggestion that as soon as someone leaves she’ll wash the table for me like you used to get in every Starbucks. Eventually someone left, others were waiting to sit so I grabbed the table as I was first in line. No one came out to wipe it even though there were 3 workers, with only 1 of them serving. So no Covid safe wash down between customers, by that time luke warm coffee and food. Could do better! The time before this I asked for decaf coffee and was served normal - I think it had happened previously too as it tastes a bit different. Now I always double check with the person who hands me the drink.

This is a decent Starbucks and a great stop-off point en route to the Norfolk coast. It’s clean and the staff are efficient and friendly but... and it’s rather a big but... the coffee is too often merely lukewarm.

Went there today. I waited in the queue and hubby and 2 kids sat down. Man came up to tell us that we couldn’t sit down before ordering he was polite, never mind the family on the table next to us who did the same thing and even ate their own food. There friend was in the queue getting the drinks. Also couple came behind and did that no one said anything to them. Have a rule but have it for everyone please that is all we ask.

Just one person in front of me and it took over 10 minutes for 2 cappuccinos to arrive. Never again. The place was clean and tidy and I understood them to be in the August discount deal. However, I paid £10.14 for 2 coffees one muffin and a flapjack. I didn’t realise until it was too late to query and no receipt to hand.

No vegan cakes!! ☹️ Very limited vegan options - was told no call for Vegan Food in Winter! But Earl Grey Tea very nice

Just been in for a coffee as most days I visit a Starbucks. Asked to top up my card to get the star as I always do. What a joke that was. The cashier hadn’t a clue how to do it and the supervisor in store was the most miserable person I had EVER met she was rude. I have asked for the Manager but he wasn’t in. The cashier tried to do it again and got it wrong again. It took 5 mins to get drink sorted RIDICULOUS

I visit here twice a week and staff always lovely and friendly and plenty of them it seems. I wish they done toast. Toilets clean compared to the branch at st Stephens which are disgustingly dirty. I love it at this branch

This is my fave Starbucks as unlike some of the others they are friendly, usually have what I want, keep tables clear and, unlike the castle mall branch, have decaf coffee which I like.

First time visit a couple of weeks ago, served by a pleasant young man (cenk) service top rated, coffee one of the best I’ve enjoyed, a very inviting relaxed atmosphere would recommend to anyone, I will definitely be returning on a regular basis

Kaffee bei Starbucks ist immer klasse. Die Sandwiches lassen noch Luft nach oben. Service nett, Ausstattung in Ordnung

Visited here last Wednesday, the queue was slow moving, there were plenty of staff present but only one seemed to be doing much. I think her name might of been Sarah she was working in the tills and sorting out the food orders putting them in the oven to be heated etc. And also taking some of the warmed food to the tables. One other member of staff was slowly making the coffee orders. The rest of the staff were standing around talking and seemingly doing nothing, while one poor staff member did everything. I has the pan cakes and syrup, which were very nice. Shame they don’t come with fruit, but I bought a banana (a bit expensive for one), to go with it. I had the white chocolate mocha coffee. Which didn’t seem to have any chocolate in it what so ever, just plain average tasting coffee.