Starbucks in West Lancashire

No wonder. Over priced coffee, dirty tables, dirty floors, dirty toilets. What more do you want from your local coffee shop. Good luck to the new Managing Director

I like the juice it was nice it was cold I liked it I like my cake pop my cake pop was 10-10 my mum liked her flat white it was yummy.

Rosie was very helpful .10 out of 10 on what was a very busy Saturday. Will definitely return big thakyou Rosie

My brother and I called here for a tea and coffee on the 25th of July, asked for medium drinks and got large cups, the English breakfast tea was absolutely awful and couldn't drink it and my brother left his coffee because the milk jug was filthy but didn't realise until after we poured the milk.What a waste of £5. We walked up to Subway and got a decent drink their each costing £1 each.

Recently visited for takeaway drinks. The staff were friendly and welcoming and the drinks and cake were great. I’ve visited a lot of Starbucks, I think the Ormskirk branch is one of my faves ☺️

My wife and I have been regular customers for several months. During this time we have got to know the staff and have found them exceptionally personable and friendly. Lock down and Covid in general has placed a strain on all of us. I can’t believe the substance of some reviews left by some customers who critise and bemoan the staff. The staff are young and have there own pressures to deal with. I think they are friendly and cordial and look forward to going in for a coffee and at times a chat. Well done Rachel, Alley and the team

I visit this Starbucks on a regular basis and every single time I am appalled by the attitude of the girls who work there. I give them the benefit of the doubt and assume maybe they’re just having a bad day, but as it is every single time I visit this is why I am here now leaving this review. To be served by someone so rude just ruins the whole experience. If you’re not happy working there go and find another job. It’s not hard to smile or look up when taking someone’s order, the huffing and puffing is not part of your job description. A bit of politeness and courtesy goes an extremely long way. I’ll be spending my money in Costa from now on.

Unpleasant young staff. Not friendly at all. No customer service. Wont be going again. Why work in retail if no manners.

Thank you for looking after us NHS staff. NHS discount is greatly appreciated and it comes with a wonderful smile. Every time I visit the staff are spot on and the food and drink perfect! I'm not great with names but the young man with the beard is always friendly and welcoming, the little red head lady makes a great coffee and never fails to raise a smile. I did catch one name Rachel who clearly is switched on very organised and friendly keep it up all :)

I recently ordered from this Starbucks through Uber eats and I just wanted to say how lovely the workers are. They went above and beyond to make sure we enjoyed our drinks and cakes and left a lovely note too. Thankyou 💖

Been in here a number of times now and every time the tables, seating and floor areas are dirty, food, on floor, food on seats. The toilet was disgusting, I don’t need to go into detail, but it was not safe in there. They have nobody cleaning the toilets other than the same baristas that then proceed to make your coffee - Young kids! Their idea of cleaning appears to be opening the door, flushing the toilet and closing the door over. Having experienced this on each visit and having complained and the toilet was still a disgrace after allegedly being cleaned, we have now switched back to Costa coffee and must say it is a lot cleaner and you often see staff walking around wiping tables, brushing up etc. In this current climate, I would have expected at least a basic level of hygiene in Starbucks, but it really is non existent. Although they do have some with a clipboard taking your name and number to track COVID. Won’t be visiting again in a hurry. Really gone downhill

Got a take out coffee. Staff were lovely and covid regulations were complied with. Seating is spaced out.

Tables not being cleaned between customers. Floor filthy. Run by unpleasant, rude youngsters. Paper cups only. We turned round and walked to Costa. I don’t know why people have coffee here, let alone eat. Got to do better !

Poor service, dirty tables and seats, rude staff. Popped in for a quick coffee tables and seats dirty. Staff were rude, only paper cups whilst sitting in. Went to Costa the day after was such a better experience. Will not be returning to Starbucks Ormskirk

Staff amazing as usual. Kristian who was making the coffee was lovely and we had a nice little chat whilst he made my latte.

Brilliant coffee shop and brilliant staff. Sam is a top bloke and a credit to Starbucks. Nice place to relax and drink your coffee

I recently wrote a review about this Starbucks but I have now deleted it. I have never done that before but this is the reason why. I wasn't sure about the coffee shop when I first started going and found them to talk among themselves a lot which when your going to work is frustrsting. However, yesterday I walked in after just finding my pet dead, I was heartbroken and when I tried to order from Sam I broke into tears. Sam and the other guy working with him on the 21st may (sorry I don't know your name) couldn't have done more for me if they tried. They were amazing, sat me down brought my stuff to me made sure I was okay. They went above and beyond, But I think the nicest bit was when I walked in today, the day after they were both there and as soon as they saw me they asked how I was and talked to me about losing my pet and other stuff. I was mortified yesterday with how I burst into tears but they have made me feel so comfortable today. I was wrong about the place and I will always own it. Thank you boys, I was lucky ye were there truly blessed, amazing staff just amazing Mel

Starbucks is a handy stop off when walking Dizzy in Ormskirk as they let dogs inside. I prefer the coffee to Costa but the service can be slow but my main feedback is that it’s only 8am and the place seems dirty. Dirty tables, dirty windows and doors.

Service was appalling, staff rude and aggressive to the extent that my grandchildren were in tears. The hot chocolates that were made for them, and that they had been looking forward to, were so bad and they were so upset that they couldn't drink them. Manager ineffectual - it was her first day - as was the so called team leader - his first day too! Many people say this in anger, but I really mean it when I say that I would never go there again - at my age, I'm too old to have staff squaring up to me when I politely ask them to clean up the cups which have liquid pouring over the side of them. Shame on you Starbucks (Ormskirk)

Tried the filter coffe for the first time. It was very good and freshly brewed. Service was excellent as usual

Walked in first friendly face we saw was a terrier dog. Unfortunately my wife is allergic to animals and I’m not too keen on having my feet sniffed or licked, while I’m trying to eat. Turned right around and left to find a more people friendly place.

Absolute fantastic place to come for a coffee. Outstanding customer service, staff are so friendly and go above and beyond for customers. Staff will assist with individuals who have a disability and cannot get up the stairs, so they have a lift, they open the door for customers who are struggling with a tray of drinks or a mother who has a pram. All staff should be so proud of themselves for all the hard work.Myself and my partner and our child have regular visits to Starbucks ormskirk, have been going most days for over 2years.Overall would recommend Starbucks to everyone. Always clean and hygienic. Child friendly, pet friendly. Made up that we have this in ormskirk.

Get an early morning coffee before work. Staff always friendly and efficient. Coffee consistently good.

The wonder of any chain is its consistency, so I don't need to comment on that, really. If you know Starbucks, this branch won't disappoint. It's in a central location with a variety of seating and good wheelchair access, which makes it a great location for business meetings (my most common reason for visiting). It's always clean and the staff are polite and helpful.

There was a lengthy queue at Costa, so we decided to try Starbucks. Although there was hardly any queue there, the wait was almost as long as if we'd waited at Costa. The staff were very slow. I like a dry cappucino and in fact it was a Starbucks barista years ago who explained to me what dry meant. This one was like a latte with some loose foam on top absolutely the opposite of what it should have been. I suppose we should have realised that no queue and not many customers should have warned us off. It has now.

Dropped by a coffee, it took forever to get served then when we finally got our drink it was in a dirty cup, swapped it but wished I’d got my money back as the coffee was weak and not good. Run by very young staff who seam to be attempting to clean the jugs and cups by keeping a tap running constantly, dirty plates and cups were never collected from tables.Kind of expect better standards in Starbucks.

Great place to go for cake and coffee on a Saturday morning after shopping. Dog friendly too. Can get busy but be patient its worth the wait.

What a refreshing change to find a cafe that welcomes dogs .The staff and service was excellent .The coffee is good and their sandwiches delicious .Nice roomy cafe with 2 entrances , the back one near a car park which is so handy .Will definitely become a regular now.

Visited Starbucks in Ormskirk, NEVER AGAN..dogs not one but 6 (not guide dogs) barking and licking the low tables, disgusting!! Really Starbucks NO DOGS..

I recognised a lot of the issues experienced by previous reviewers when I visited this Starbucks. Quite a few staff, but disorganised and lots of chatting between them at the expense of customers being served, resulting in a big queue. There didn't seem to be anyone in charge. I was offered a cardboard cup because the proper cups were in the dishwasher, which i thought was a one off, but apparently not, and the floor was dirty. The whole place is dark and unwelcoming (that's not the fault of the staff). There were a lot of dogs too, which I don't particularly have a problem with, but it did seem a bit odd.

I have visited a couple of times in the past and today was no change. On a busy Saturday the place was deserted. It was not inviting to enter and I had to stand and listen to staff having a social waiting to be served. I had to wait an age for s latte which at any other Starbucks I haven't had to do. I won't be back as I couldn't wait to finish my coffee and leave. Feels like the place is closing down it's that bare. Much better places to go in ormskirk.

I have been to this shop on several occasions and it is the same every time. There are always people hanging around the middle of the shop talking loudly and chatting to the staff who on on duty, distracting them from giving a decent service. Even on quiet days, you still end up waiting for your coffee. Another reviewer said it was staffed by students which it usually is. I have no problem with this but I do wonder who's in charge. It's not something I have ever noticed in a coffee shop before. My coffee got downed and I'm out of here.

Second time I've been and honestly not sure why. Reviewing a mass produced chain coffee shop is a bit odd for me but this place is terrible. I only like a couple of types of coffee so don't have high standards but the coffee they serve isn't nice and it takes forever to make it, never had such slow service in any other places. The floor has been dirty and wet both times, nobody seems to care. They always seem to have run out of something fairly basic too, this time it was tea. Come to think of it both times we've been it was fairly empty (still mind numbingly slow service mind), starting to see why...

A nice place to sit and start the morning on a rainy day. Staff seemed competent and friendly. The coffee was good. A good example of a Starbucks.

Came here to meet a friend for coffee and was disgusted at the state of the place. Was full of customers with dogs who were jumping up at tables, which weren't cleaned after they were vacated. I have dogs myself however don't want to be surrounded by so many of them whilst having a coffee! The floor, tables and chairs were all filthy with dog hair, crumbs and spilled drinks, so bad that I didn't even want to sit down. Have never seen a Starbucks like this before, very disappointed. Please address this as it has potential to be a great addition to Ormskirk town centre!

Called in to try a new coffee bean for my skinny cappuccino and gained my 15th point on my account to receive my next coffee for free. Had to have it in a cardboard cup as their dishwasher was broken. Coffee was very good. We also called back a few days later as we had two small dogs with us which are allowed on the premises. They were well behaved and lay under the table, staff even offered to provide a bowl of water for them.Staff were friendly and chatty. The dishwasher was still broken so more cardboard cups!

Staff don't know what they are doing!, messing around, shouting, screaming at each other in front of customers, asked for Americano was waiting and waiting then asked one of the staff on update, oh sorry didn't take your name so coffee was missed off! Awful place uninviting cold atmosphere and dark, go to Costa instead or local coffee shops. Avoid you'll be ignored anyway.

It's ok here. It does get busy and I find because of this it is usually not that clean. Tables not cleaned and floors. I would tend to grab a takeaway from here rather than sit in. It is quite a dark place too (that's just preference on my behalf though). It's not the worst place to go but there are much nicer places about.

Visited this place as we've recently been put off another coffee bar in Ormskirk, that we've been customers of for years, because they appear to be allowing customers to bring their dogs in. I was impressed with Starbucks - the quality of the premises, the service and the food & drinks - until some customers entered with a dog (& not a guide dog). There was no challenge from staff, even when the customers sat at a (low) table and the dog stood on its hind legs, with its front paws on the table itself, sniffing and trying to lick the cups. I like dogs, but not in a place serving food and drinks - I didn't stay to see how the table was cleaned but won't be going back and if you've got children or are concerned with standards of cleanliness - beware!!

A visit during a quiet period 3pm. Staff were welcoming and chatty. I tried the Guatemalan roasted coffee for 20p extra which they said they would replace if I didn't like it. The coffee was very good, but to be fair I can't recall if my usual coffee is much different or not!I also put some credit on my app, it makes paying so much easier!A nice relaxed feeling before the local school children invade here and the noise levels increase!

This is a typical Starbucks coffee shop, but I feel the staff here always look for ways to help customers out. Yes it may be not as fast and quick as some others I have been to, but the staff are willing to help bring food and drinks to a table for those with mobility issues and seem to be always up for a good chat. I also love the fact that this coffee shop is open until 8pm whereas other similar shops rush you out as early as 4:30.

Manned by students and appears to have no regular cleaning. Have been a number of times and always the same.

Saturday in Ormskirk, market day so busy right? big queue, one girl on the till and one person making the drinks, so obviously the queue gets longer and longer, took the guy from when we ordered to when we got the 3 drinks ready over 10 minutes, should have got a cold drink to tide me over while I waited, then he made 2 and I still had to wait by the third, all the while a couple of staff faffing around behind the till doing seemingly nothing.Dark and gloomy inside, not a particularly pleasant place to have a sit down, think I will stick to costa in future

Stopped by for a coffee (Latte). Nice coffee. Nice place, but a bit dark inside. Price was ok. I sat outside which was decent enough.

I have been here on 3 occasions in the past month to get my morning soy cappuccino only to be told they do not have stocks of soy milk. Quite shocking really. In all 3 occasions I ended up at the Costa around the corner. I prefer Starbucks to Costa but this branch needs to get its act together if they plan to retain their clientele. I guess this is the reason some big names refuse to let others operate their franchises. I believe the operator for this branch is based in Shropshire. I would strongly suggest they keep their eye on the ball if they want this to succeed.

I have been here numerous times since they first opened and I always enjoy my Skinny Cappuccino. For some reason it is far superior than that from another major coffee shop (around the corner), hence I prefer drinking here. Service for some reason has is never fast, yet the staff are polite and will chat you if not talking to one of their colleagues!The toasted sandwiches are also good as are the cakes.I only wish ( like the coffee shop around the corner) that they would provide morning papers to read!

Staff are very lovely, coffee obviously great! But the service is very slow the numerous times I've been, and it wasn't exactly busy on those occasions, maybe just teething problems seeing it was new!

I went in today about 4pm with friends and our 3 children. The staff where so friendly and helpful such a lovely team! Our coffees and hot chocolates where gorgeous to! Great work ☺☕🍰