Starbucks in St Edmundsbury

Went in. No queue, no one waiting for coffee. Place was grubby. There were FIVE members of staff all hanging around the same area talking about a film. They didn't acknowledge my presence or take my order. I waited patiently but they just carried on chatting and chatting and chatting. In the end I walked out and took my business to another cafe and I suggest you do the same. It can only be down to BAD management and people not caring about their job.

Wait times were awful even though there was barely anyone staff rude and when I asked to speak to the manager they told me to get f******

Everytime we head out on a trip we talk about popping in to the drive in and we say maybe it’s improved but alas. I don’t understand how they just can’t run it? 15 mins sitting in the drive in from order to getting our coffee and toasties. It’s ridiculous. Then they get it wrong. No chocolate in the mocha, forgot a toastie. Please please bring Costa drive in to bury!!

No cash , dirty and Surley staff Cash is legal tender customers should have the choice The place was also dark dismal and dirty Staff surley Anywhere that doesn’t take cash does not deserve custom

Bad attitud bad coffee wouldn’t accept the king’s currency only e payment over priced £4:60 for a latte will def not be back

Do not take cash so I will not be coming here again will from now on go to smaller independents or coffee shops that do take cash

Slow motion coffee is how you would describe it. If your expecting a quick service then go elsewhere. Staff not interested are too busy talking or adjusting hair and checking phones while making coffee. Definitely the slowest service ever. AVOID.

Refused to take payment with cash. What a joke! A shop which doesn't take money with no option for those who want to spend without card

Can never get a order right your write messages they don’t even read them you purchase food and they don’t even send you the food out fair enough your out of stock of this item it’s called picking up a phone and ringing the customer but even when you ring the store no one pick ups cause The whole store is run by kids with no experience I’m sorry the area manager should be ashamed to called it there store

Ordered a tall latte to go - supposed to be two shots of coffee as standard - I ended up with light brown coloured hot milk. Couldn’t taste coffee at all. What a waste of £3.20. Not the first time this has happened either. Need to get their machines serviced.

Clearly nowhere near enough staff. The drive through didn’t move in the 5 minutes we waited so teen went in. Then sat waiting for her for another 15 minutes. Just for 3 drinks. I would have left but she was in there with my phone to pay and I was in the car with young children. Could’ve gone into Tesco Costa and got drinks and left quicker, which is what I’ll be doing in future!

Filthy tables ,place looked if it could do with a hot pressure wash throughout, sat down at fifty tables crap all over the floor, previous people left ,mess still there when we left 30 minutes later as a visitor to bury st edmunds we were disappointed come on Starbucks pull ya finger out buck ya ideas up

This place is pleasant enough but wow they are so slow with orders - 25 mins from ordering to getting the drinks!

Asked for a drink, a venti latte with an extra shot and gave my name, waited for my drink...no problem....my drink was put on the counter she called out the wrong drink and the wrong name so I didn't pick it up....after sitting there a while and calling out the drink again this time by the correct drink name but no person name I asked is this the drink for me and gave my name, she snapped back if it's a 4 shot venti latte then yes! I told her that she'd called it a skinny latte and said another person's name and I was accused of mishearing her twice, no apology or hint of customer service, just the staff chatting amongst themselves as to what a pain I was for being there! Last vist here then! Support local instead

Coffee shop.Didn’t have their filtered coffee on, on a Sunday morning. Staff didn’t know what ingredients they had in for the drinks.

I have been here 4 times now. Twice I have had very hot coffee spilt on me and have waited around 10 mins between ordering and getting to the window…. Today it was nearly 20. I won’t be returning.

My husband and I drove in here and the drive through had a long line so we tried to go in the lobby and they said the lobby was closed because the drive through was too busy?? I mean if you have a lobby, then how can you run a business when you randomly close when you’re busy?? It was bizarre.

Staff couldn’t care less. No urgency, no manners. No customer service. No apology from anyone, even after their mistakes. They questioned my order when I had to return the cold coffees with the incorrect milk. I am also a gold member but they charged us for oat milk and syrup.

I visited the Starbuck,s drive through thus evening and ordered a large Strawberry and cream Fram drove out to go home and it did,nt have any strawberry in it at all,as this happened about a week ago as well i decided to complain as at...

The vegetarian and vegan options are great! The bean wraps and falafel wraps are worth a try! I usually get mango juice no matter the season and am never disappointed.

Satff were bored and unhelpful. Food is awful, expensive and tasteless, the decor is dingy and the floor and seats are dirty. The toilets were worse amazingly! Can't think of a single thing of value in going there and my little girl (10) was ill,...

You pay a fortune for you food and drinks and are expected to consume it in other people’s leftovers and filth. Public health risk

Visited today (Sunday 20th December) before shopping ,it was 9am.Service was slow but nothing prepared us for the filth of the place ,chairs sofas tables and floor all exceptionally dirty, will not be using this place again

Leaving review here as the drive through branch not listed. A brand new building with poor management! Our first and only visit on a Sunday morning. We were ignored at the till to order for 3 minutes until my wife said to one of the...

I ordered a Grande cookies and cream frappacinno. I drove off. The drink was terrible. It was swapped by some great staff at the Newmarket services branch. It transpires there was no "base" in my drink. Bad drink, great recovery from a different shop. A...

Visited the drive through twice in the last couple of weeks, 1st time watched as our coffees were given to the car in front they tasted it then gave them back as were the wrong drinks, when it was our turn they tried to give...

very expensive, indifferent, coffee. Very disappointing. The staff tend to get engrossed in conversation and will ignore customers if that chat is too exciting to do their jobs. I watched kids paying ridiculous sums of money to buy frappes that were more about the plastic...

Visited late Sunday afternoon. Dirty tables everywhere. Not particularly busy. Drinks were made promptly enough but then as we went to sit down the dirtiness was clearly evident. Every piece of furniture was grubby or worn down, coupled with the dirty tables it was an...

Sitting waiting in the car park whilst writing this - ordered 2 drinks and still waiting in the car park for them. I can only think they are understaffed as this is a king time to wait. Although josh has just apologised and his customer...

Stopped off here for a coffee but felt like we were walking into a second hand shop. The place was very grubby, the chairs and tables needed replacing and the staff needed a bit of a wake up as there was dirty mugs and plate...

Had a spare 5 minutes to grab a takeaway coffee before the other shops were closing in half an hour. Had 1 customer in front of me and I had to wait for my two lattes for 15 minutes. There was more than enough staff...