Starbucks in Eastbourne

Absolutely awful. Staff couldn't care less. Whilst waiting to give my order the three staff continued with their private but very loud joking laughter. I'm all for having a laugh at work, but you don't ignore paying customers. Floor and seats dirty. An hour before closing and the main toilets are already closed. Disabled loos have no loo roll in them. Group of customers clearly vaping, and staff allowed it.

I often stop by here for green tea. I like the comfort and attention to dog-friendly service. The staff here are very lovely, kind, considerate, and very welcoming to dogs. I am very impressed. I often come to drink with the dogs. Sometimes I come to drink with my company's customers.

Just tried the New Berry Berry Refresher drink this afternoon and it's very good. I was served by a very welcoming Nicole and greeted with a smile and friendly approach.

False advertising!! The menu said they had the classic us breakfast items. The reality was different. The breakfast sandwiches are different. This should be advertised appropriately.

Cappuccino is not as it should be in Starbucks. Bad taste and not delicate foam. Is not worth £3.90.

Starbucks is one of my favourite places to go. I usually visit the one near Hailsham. While in Eastbourne I thought it would be nice to try a different store. I have been twice and both times have been a complete letdown. Ordered an almond hot chocolate with peppermint syrup (much to the dismay of my mint chocolate disliking partner) and a couple other drinks for the people I was with. When the drinks were served we weren't told which one was which. My hot chocolate barely tasted of peppermint. On the second visit there was no peppermint syrup at all and again we weren't told which drink was which. Mine was actually spilt down the side. The almond biscoff latte was full of little bits. Both times the staff seemed un-bothered about their jobs or their customers. Rest assured I shall be sticking with my local starbucks where the staff are friendly and we never have an issue with our drinks

As usual really slow service at this Starbucks but also delayed by member of staff dropping/spilling drinks and another member of staff almost throwing the coffee at me in a very dismissive manner. Such a shame, always great service at Hickstead Starbucks.

Staff are just going through the motions. Zero customer service. My drink was not made to standard. Close this branch down and start again. Dreadful.

Called in drakehouse ,only went in because there wasn’t a costa,.coffee ok but what on Earth is in their five cheese toastie,it’s was awful ,something inside that resembled a newborn nappy ,tasteless and the most unappetising thing I’ve ever seen,couldn’t eat it,don’t think it had seen any cheese,like wallpaper paste,ugh!

The place needs a deep clean. The floor was filthy all over and under the benches. I got way too much syrup in my tea! But again,it was very very dirty.

I ordered a banana split here as I had one previously at another store made exactly as advertised. All I can say is after the staff finished sharing blenders between then without washing them in between, throwing milk and kitchen roll around I was left with a drink that was nothing more then a watered down chocolate milkshake and banana syrup Won't be returning

I'm sat with my coffee ten minutes after the girl made it and it's STILL TOO DAMNED HOT! This is not how to serve coffee, yuk!

Always good food and drinks, but the place never feels clean. Tables rarely cleaned/wiped, and shop feels a bit dirty/haphazard most times we've been in.

Given the current Covid rules about mask wearing I was a little disappointed to be served by a chap who has obviously perfected breathing without using his nostrils as they weren't covered, but the major gripe was a young lad on the staff who had a mask under his chin and nowhere near his mouth and nose, his trousers considerably below his waist, thereby exposing 5 - 6 inches of his boxer shorts, and then I witnessed him wipe his mouth and face with his hands before going straight back behind the counter having made no effort to wash his hands. I would consider that extremely unhygienic at the best of times but in the current climate it is unexcusable. To top it off my drink was no more than luke warm and certainly calling it 'hot' chocolate was a misnomer!

The Starbucks I’ve been to in London are super quick and well organised, the queues are constant there but they all work together. This store was quite different, I think they had someone inexperienced on the till so I thought I’d show some understanding but all of them were incredibly slow, a number of people waiting quite a while for their drinks. I think the manager should pay a visit to the Starbucks in London Victoria station to see how it should be done

There was food waste and used cups everywhere. It was like the staff had given up for the day. I thought these places where meant to be extra clean during Covid. They had loads of staff to 😡

Visited today and the tables were dirty And her uninviting, 3 members of staff behind the counter were slow and obviously inexperienced. I asked for their advertised chocolate smors drink but asked for no marshmallows, I was serve cold milk with chocolate sauce, when I asked why it wasn’t like the picture I was told because the picture has coffee in it... ok why hasn’t mine got coffee in it? And was told because i didn’t want marshmallows! They then remade it by filling the cup with just squirty cream and tipped a bit of cold Coffee and then squirted more cream, When I said it wasn’t nice I was asked if I’d visited Starbucks regularly and not what was wrong with the drink, as it happened to be my first (and now last) visit The that particular branch I replied no and that I just wanted a refund as this had taken way too long already and I didn’t have the energy to wait for a 3rd drink to be made by moody staff, I was told they didn’t know how to do a refund and had to wait for them to call the manager! Finally got the refund and went round the corner to Costa and got a lovely cold coffee with excellent service! I won’t be going back!

We called for some takeout drinks while shopping - we got served pretty much straight away and the coffee was normal Starbucks standard.

This Starbucks lacks atmosphere and the tables are not laid out very well. The coffee however is to the same Starbucks standard. Will visit if all of the other smaller, more intimate coffee shops are full.

Visited at 8pm on a Friday night, 4 staff working about 6 customers in. EVERY table was dirty, staff didn’t even try to clear. Slow service, will not be visiting again!!!

Como un crítico anterior, he visitado Starbucks en todo el mundo. La tienda de Eastbourne es grande y tiene potencial, pero el personal es lento y poco atento. Tomó y envejeció para ordenar, tomó una edad para luego tomar mi bebida y la rellenaron: capuchino en lugar de café con leche.Suficiente personal para lo ocupado que estaba, no estoy seguro de por qué la experiencia fue tan mala o el servicio fue tan lento.Lo visité antes en abril y fue malo, pero no tanto. Parece que Costa estará recibiendo mi dinero en su lugar.

Need more staff or staff to move with some urgency. Saturday afternoon and not packed still the tables have cups and wrappers on them. Not pleasant. The coffee announcement is quiet and the attitude of I don’t want to be here from staff. I like Starbucks but this is a shining example of should have gone to Costa !

Visitamos un sábado por la tarde a eso de las 4 de la tarde y estábamos molestos por el estado del lugar. Mientras hacíamos cola, examinamos dónde estar sentados y de las 20 opciones de la mesa, 5 estaban ocupadas, y de las 15 que quedaban, solo dos no tenían tazas vacías y el desorden de los clientes anteriores. Los dos jóvenes detrás del mostrador estaban ocupados, pero había un empleado de Starbucks que presumimos que en cualquier momento comenzaría a limpiar las mesas. Nos sentamos allí durante 40 minutos (habíamos terminado nuestro café en 15 minutos pero estábamos tan horrorizados por el comportamiento de esta joven empleada que observamos).Pasó 20 minutos reorganizando la selección de sándwich en la enfriadora, en un momento en el que ya no pudo embestir más, así que simplemente los barajó en el contenedor en el piso. Obviamente, ella era consciente del desorden completo en el que estaban las mesas y los pisos, pero decidió no hacer absolutamente nada. La cola era muy larga y observamos cómo entraban los clientes, no vimos mesas claras y nos fuimos. Tres clientes iban y venían en el momento en que nos sentamos allí debido al estado del lugar. Se ocupó un poco más de la situación del enfriador y luego desapareció por la parte trasera, donde supusimos que buscaría un paño y una escoba y despejaría un poco el desorden. Regresó con el teléfono móvil pegado a la oreja y reorganizó las patatas fritas durante unos minutos. Un cliente se le acercó y ella se colocó detrás del mostrador; de nuevo, supusimos que buscábamos algunos materiales de limpieza; volvió con una muestra de una bebida para que la probara el cliente.No se despejó una mesa en todo el tiempo que estuvimos allí, el lugar era asqueroso. Luego fue detrás del mostrador para ayudar a los otros dos empleados que, mientras estaban ocupados, estaban manejando muy bien y podrían haberlo hecho sin su ayuda (simplemente estaba llamando a los pedidos de la gente y entregándoles bebidas). En los 40 minutos que estuvimos allí, la cesta de los sándwiches con los que no había estado haciendo nada estaba en el suelo. Antes de irnos, utilicé los baños y había tres tazas vacías para llevar, dos en el suelo y una en el fregadero. El suelo estaba sucio.Esta sucursal necesita una intervención seria de la gerencia antes de que se revise la clasificación de higiene y el empleado necesite una capacitación inmediata.

Tuve la desafortunada experiencia de visitar este Starbucks. He estado en Starbucks en todo el mundo y, a solo 10 millas de mí, este Starbucks fue francamente horrible.Cuando salí con mi frustración, mi esposa dijo: "Oh, sí, él no entra allí, es terrible". ¡No deberías tener que leer los comentarios de un Starbucks antes de asistir a uno!Era un día caluroso y no había aire acondicionado en la tienda, así que el ambiente era bastante sofocante. No había tanta gente en la cola. Parecía tardar más de lo habitual, pero para ser honesto, no me importa. Entiendo que podría haber un aprendiz en etc. etc.La mujer que estaba delante de mí tenía el orden incorrecto y el empleado que estaba trabajando estaba pegado a su pantalla como si fuera el tablero del radar de un barco que se hunde tratando desesperadamente de encontrar una respuesta que no fuera del todo obvia.Aunque no parecía estresado. Era como si hubiera aceptado misteriosamente su destino. Pedí un café con leche delgado, un blanco plano, un remolino de cinnomon y una rebanada de pan de plátano para llevar.Luego me paré al final del mostrador con solo un par de personas y esperé y esperé.El tipo que hacía el café parecía estarlo intensamente, pero también parecía bastante enfadado por algo. Estaba cabeza abajo trabajando lejos. No toman los nombres de las personas aquí, así que simplemente gritan qué bebida tienen. Sin embargo, es un poco como las personas en una bomba de gasolina cuando van a pagar y han olvidado el número de la bomba en la caja. Miran fijamente la bebida para recordarles lo que están sirviendo.Conseguí mi café con leche y luego esperé a mi piso blanco. Sé que mis dos bebidas no se hacen al mismo tiempo. Yo acepto que. Yo siempre compro dos bebidas. Conozco las escalas de tiempo. Esperé y esperé un poco más. Luego me acordé del Canela en Espiral y el Pan de Banana cuando se acercaban a mí en platos. 'Oh, dije para llevar. . . . "'Oh, ¿lo hiciste?", Dijo el chico y luego me pasó unas bolsas marrones para ponerlas. "Oh, bueno, también podría comérmelas aquí de pie mientras espero a que esté completamente blanco"Deben haber estado en ese mostrador durante días. Ambas piezas estaban secas como ladrillos. Insípido. Decepcionado, quería salir de allí, pero aún necesitaba mi piso blanco. Entonces me di cuenta de que el tipo que tomó mi pedido no pudo haber registrado el plano blanco. Tal vez me miró y cuando estaba pidiendo dos bebidas pero estaba solo, pensó que solo quería una. Me estaba enojando con ese pensamiento cuando me di cuenta de que el capullo del café ajeno a todos los demás estaba teniendo una conversación un poco intensa con el hombre hasta. Cuando miré alrededor del mostrador noté que tenía una bebida preparada en su sombrero.Dije "¿Blanco plano?", Y él me miró, luego en la mano y, sorprendido, dijo "sí" y me lo entregó.Esta tienda es una vergüenza y no estoy seguro de cuál es la razón más que de la capacitación y la administración

A very strange branch of Starbucks. It's like a warehouse inside, sort of empty, sterile and uninviting. Had my usual Starbucks drink, a white chocolate mocha. It tasted nothing like usual. We won't be back to this branch I'm afraid.

No tengo ni idea de por qué Starbucks insiste en que sus bebidas más pequeñas son "altas" y claramente no lo son.El lugar no estaba limpio y el servicio era muy lento.Quería tener mi café adentro y me dijeron que no tenían tazas y si me importaría un vaso de papel para llevar, dije que estaba bien, la chica me dijo que no me cobraría el dinero extra por el vaso de papel. ! !Solo algunos recordatorios de por qué no uso Starbucks

Qué desorden. Los asientos y las mesas estaban sucias. . . y había cinco empleados trabajando detrás del mostrador. Un café plano y un té ordenados. . . se unió a un grupo de otros cuatro clientes. . . y esperó y esperó y esperó. Las bebidas estaban bien, pero todo el lugar es demasiado grande y demasiado ruidoso. El baño también estaba sucio. Yuck yuck yuck

We've visited this Starbucks quite a few times in the last year for takeaway drinks and have always received good service. The queue moves quite quickly compared to other coffee establishments, the order is taken efficiently and we don't have to wait long for our drinks. Staff are always friendly and helpful. Always seems clean when we visit, even though it's often busy.

Visited the new Starbucks on Saturday morning which has relocated to the outside of the Arndale Centre . The outside-looked good but when we went in tables were full of mess with the staff not bothering to clear away , it wasn’t busy but staff were to busy talking behind the counter having more of a social time than working ! The

Dropped into the new Starbucks in Eastbourne. Friendly staff, acceptable fare and most surprised to see it's open in the week until 8pm. Spacious and comfortable.

Went to the 'new' Starbucks that has been relocated from inside the Arndale to the outside. First impressions on entering were sparse and unwelcoming, (really think they have got the decor and layout very wrong). Ordered some food and coffees and paid.... waited at the drinks collection point and after a while, the food arrived.... no drinks... my wife went to find a clean table, plenty of tables around, but, not a clean one in sight.... still waiting for drinks.... one customer collected his order having arrived after me. .... waited... two more collected their drinks again having arrived after me.....! Fed up and asked where my order was just as my wife returned to say that there were no clean tables....! Food was going cold and patience had worn out as they still could not sort out my drinks.....! Said to staff that we were not happy and wanted a refund which they struggled with but gave back in cash... we then left and had perfect service and food at Neros.

Had an impromptu coffee after waxing the car, any excuse. The person making the coffee had to check what I was having, as he had trouble deciphering the writing, and as I had a stick, he told me to take a seat, and he would bring it to me when finished. Old fashioned service, and kindness.

Me and my boyfriend went here to have a nice frapacinno and a cookie and muffin what a yummy combo always deliver used my reward card happy and positive experience

Visited today on a wet Sunday afternoon. It has moved from in the Arnadale centre to outside. It is done out very nicely. I arrived at 3pm and they were due to close at 4pm I asked for a small filter coffee and was told the machine had been shut down for cleaning. I was offered an Americano for the same price. It was an hour before closing and having worked in a coffee shop for a year and a half a filter machine does not take an hour to clean.

Ambiance agréable et détendue. Personnel souriant, et service efficace (établissement peu fréquenté cet après-midi là).

Popped in here at 4.15pm on a Friday. Queue wasn't huge but service was slow.

So Starbucks have moved and are now outside in a far bigger cafe.

This Starbucks is my local and being a Rewards member I've visited a fair few around the country, so this review will put this branch against others I've seen.

I was one of the first people in this place this morning and the place was covered in crumbs and spills and splatters. Coffee was delicious as usual for a Starbucks but I drank up quick as every surface was disgusting. Even if it was the end of the day this level of cleanliness would be unacceptable.

Went in here today at 4.45, I understand it was the end of a probably busy sat but the place was filthy dirty. Rubbish under every table, spills on table tops. Truly the worst coffee ever tasted, not hot and tasted burned.

this is my favourite starbucks ever, the employees were really friendly, there are some great shops near the starbucks the drinks/food is great, couldn't be happier! :)

Convenient position but can take a while to get served, coffee ok but not great. Staff friendly but under pressure.

Nice coffee and a smile to start the day. So much easier to arrive early and miss the rush of foreign students. The staff exercise great patience with some of the questions, from customers. Comfortable bench seat, which seems to fill up first.

I know it can get busy in some places, especially on a Saturday which was the day I went, but I do expect a friendly greeting at least, but it was not given here and I found the woman that served me quite rude. Why do Starbucks allow their staff to be like this?!

I regularly visit Starbucks in Eastbourne with both my family & my best friend. It can get very busy however the staff are always very helpful & friendly. Indeed they've often started making my drink whilst I'm in the queue I'm that predictable. The coffee is well made & of a good quality. I do use the app which always ensures I don't have to muck around with cash or the chip & pin. If you use the app & are buying multiple drinks & with the queue allowing I pay for the drinks separately as it adds the "stars" on per transaction. So if for example you buy 4 drinks in one go it's only 1 star added but separately 4 stars. Every 15 you get a free drink.

A really nice centrally located Starbucks. The staff are great, always friendly and helpful, good range of meals and drinks. Good facilities for all the family

After using Starbucks in Eastbourne for a while for convenience whilst shopping I was appalled when I was told by a rude and unpleasant regular I could not sit in that chair because that was HER chair. I questioned the staff about this because I had purchased my food and drink and she hadn't all I got told was she was a regular and I wasn't which was grossly unfair. completely appalled by the attitude of the staff member I asked.

Our second home. Always enjoy our 'Buckies' at the weekend or when on holiday. Staff a superb in Eastbourne, being very attentive, efficient, communicative and great barristas. The coffee shop itself is looking tired but we are hoping that this will be refurbished with the new Arndale Centre. Love you all team Starbucks Eastbourne ❤

I visited here today and I have to say in terms of staff it's one of the best Starbucks I've visited. I was served by someone named Matty and he was really friendly and also suggested I try the new chocolate chip creme, which I went for. I was not disappointed! There were two young girls also working who kept themselves busy the whole time and all three seemed to get on well and worked great together. A very pleasant experience and I will definitely visit more regularly.

I go here regularly on a Saturday with my boyfriend. The staff are always super nice and I love the choice of frappuccino's. All in all my favourite coffee shop.

There isn't really a lot to say about a visit to Starbucks, you either like the overpriced coffee or you don't.

Your usual Starbucks experience here. Busy on a Saturday. Furniture not set out brilliantly, but nothing in life is perfect! They serve soya milk, which is helpful for me. No spoons to measure your sugar, which I always find odd.

I love Starbucks, and good coffee, but not more. Every time I drink mokka without any syrup, here I ordered the same, but I get cacao with sweet syrup, it was impossible to drink.

A very well made cappuccino, my wife is always impressed with their coconut milk latte - a nice change from having soya. The restaurant is shabby and in need of a makeover. It's a convenient location if you're shopping in town and want a quick cuppa or takeout; but I wouldn't go out your way if you are in need of a calm and relaxing atmosphere; it lacks this much.