Starbucks in Kensington and Chelsea

Slow/Chronically under-staffed, busy

Dirty washrooms and one is being used by the staff as a storage room came in the morning the washrooms should be clean

Basic Starbucks experience. Coupled with a massive line. This is the 3rd time I've been to this location and it's ALWAYS a 15min - 20min wait just for a basic coffee.

Very, very, very, very, very slow!

Super busy, and people were mean to the staff. They only have 2 hands! Had one of the Christmas coffees, it was good!

Very rude behaviour from the staff named Ricky and this Starbucks location had some hygiene issues in terms of cleanliness of the store and also flies everywhere.

I hope could give 0 customers service stars. The staff lady ignored you waiting to take order. She is busy with talking to her colleagues. While you remind her you are waiting there, she replied you she is busy with preparing food. Today is Friday morning, it’s not holiday or weekend. Not even a line up in store. Terrible attitude

Great coffee as always and great service.

They ran out of Roast coffee and waited for almost 20 minutes just to place an order.

Only two employees working on Friday and it’s busy.Waited so long for order.

Employee Ammy 0 hospitality skills. 0 service.

Entrando y viendo cada mesa ocupada por solos con sus dispositivos absorbiendo toda su atención. No hay tazas vale cualquier mesa aparte de una. Ninguna mesa ocupada por más de una persona. Estas supuestas estaciones de trabajo para la multitud de portátiles hicieron las almas y el carácter fuera de cualquier lugar. El ambiente era terrible. Como no había posibilidad de que una mesa y el personal se vieran extremadamente desinteresados en su papel o algo sobre su lugar de trabajo, salimos y encontramos otro lugar. Es muy triste que estos lugares ahora estén ocupados por estas criaturas.

Horrible service! No customer service! Staff was rude! They messed up my order and gave me 2% when I asked for oatmilk! I am severely lactose intolerant! When I asked them if they used oatmilk, twice, they said they did. They lied to my face twice and I suffered because of it!

I waited for half an hour for my order. It turns out they got my name wrong… how can someone mess up Grace with Tracy??? Hot drink turned cold and a waste of my time.

Its too busy all the time, the prices are misleading..

Even if I ordered through the app ahead of time, when I get there it's still not ready. The service is so slow even if there's barely people inside. No sense of urgency at all.

Very poor service. If you’re not ordering through the app they don’t prioritise your order. I had to wait 25 mins just for a Tall Cappuccino. People who came after me got their orders before me. Not sure why. I had to ask them after waiting for 20 mins why my order isn’t out yet only then the guy checked and said we’ll just make your order. It’s preposterous.

I visited this Starbucks on Saturday evening, and it was super crowded with very few workers. This is the dirtiest Starbucks I’ve ever been to. The service was extremely slow, with a 45-minute wait for a coffee. The service felt completely worthless, the tables were not cleaned, and customer service was nonexistent. There’s no point in paying high prices just because it’s called Starbucks. It's better to visit other coffee shops nearby, like Second Cup or those in the food pavilion. Will not recommend nor will visit again.

It's a good one. The staff are very efficient, moving people through quickly. Refreshing actually!!

Coffee is good, wifi was a bit sketchy

Highly disappointed, 90% ice 10% drink , what a joke , not worth it for the price

Katty is awesome!!! Best service ever

Too slow. Had to wait like 20 minutes. Can't order ahead. Expensive. Not worth it.

The workers are much more involved in their own fun than in serving customers. Extremely dirty.

This is one of the dirtiest Starbucks locations I’ve ever visited. Unfortunately, it’s consistently like this whenever we pass by. It seems they don’t prioritize cleanliness, so it might be better to head to somewhere else instead.

Came in 25mins after it opened...bathrooms not cleaned, disgusting, flies and gnats all over the counters and windows, garbage overflowing, debris all over floor, counters were clearly not wiped down. This is a premium restaurant?

They have bugs on the food every time . Even if they are only for display this thing is very unhygienic.

Standart quality in each Starbucks as well as good service

Staff seemed more interested in talking to each other

Great service by the staff but the place was a mess. Very dirty in my opinion.

Love their Frapuccino. Spacious and good for meetings.

this is the dirtiest Starbucks I've ever seen, the staff is uneducated and very slow ,waiting time for a cup of coffee is 20 minutes! VERY DIRTY!!!!

27 minutes to order and get the drink in hand. You guys charge premium. Starbucks used to be better.

Was refuse a refill because I bought a hand crafted beverage (said I had to buy a hot coffee to get a hot coffee refill) attitude was also very unacceptable and rude. I thought Starbucks rewards policy changed so I double check with the chat representative from official website to know there is no change of policy and refill hot coffee is part of the rewards for a hand craft drinks. A refill is really a small thing but what’s not acceptable is not only the lack of training but bluntly pointed the fault at the customer

20 minutes to get a drink and when you say something the baristas jump at you, 3 people working and still 20 minutes; it’s way to much for two lattes; the store wasn’t even full, the barista was very rude when I pointed it out and when I told him not to talk to me this way he continued to be dismissive and raising his voice at me, first time to get yelled at a Starbucks, 3 customers after me mentioned waiting 25 minutes and more for 1 drink, terrible service

Asked for a caramel macchiato, it tasted like boiled milk with sugar, not even caramel. Asked to remake it and said i can’t taste coffee in it, instead they made first just slashing Extra shot of burned espresso on top in a dirty cup. Now it tastes like ashes. Complete disappointment.

This is most filthy starbucks that l have seen. Service is very slow. Wait time is 15-20 mins to get a coffee. Kitchen and serving area is very unhygienic. 1. Service - zero value 2. Coffee - poorly made 3. Tables - uncleaned 4. Kitchen and serving area - filthy and unclean 5. Customer service - zero So why one should pay premium price just because it says star bucks.

This is my favourite Starbucks<3 Love the staff here and they make my morning every day.

From ordering to getting my coffee took more than 20 minutes. Location is convenient but seems to struggle with volume. Tables were all dirty. Staff was working diligently and fast but they need more help to deal with volume, and please get somebody to keep the place reasonably tidy.

Worst experience ever as a loyal Starbucks customer. The location was dirty, the garbage bin was overloaded, the waiting time for service was so slow and the baristas were rude. I'll never come back.

4 min to closing they turned me away and said they are not taking any more customers My nine year old said "doesn't it close at 9?" Poor service

Staff this place better! It’s not acceptable to wait 45 minutes for ONE drink! The employees are working double time and it’s not fair to them that corporate cheaps out! Will not be returning and I advise mobile ordering if you absolutely must get Starbucks here.

Order blonde with extra milk Tested bad turns out milk was bad Not good very lousy experience today 10:20 Guess what they give me a second coffee forgot the milk and tasted diluted I will not be back like ever AVOID !

Frankly, I think they work very slowly and indifferently. I waited a long time to order, I waited 25 minutes after ordering and after those who ordered after me received their orders, I asked again. They sent me back with an indifferent attitude, when I asked if they could check again, I learned that they did not put my order in the queue. It took 1 hour for me to receive 2 ice lattes.

When we entered the store there was only one customer paying, so my friend stood on the left. While my friend is waiting to order about 5-6 people lined up shortly after we arrived. And the staff started taking orders from the new arrivals, I told the stuff we were here first. The cashier sneered and told us the line was on the other side. I apologized to the customer next to me. But why couldn't she just tell us where the line was when we waited on the wrong side?

Staff are so slow. I waited 15 minutes to get a coffee. There is not enough space and not kid friendly place.

Great staff. Great location.. but overall Starbucks coffee are the worst quality.

Slowest service ever—waited 40 minutes in line just for one coffee. Only three employees were handling everything, which was really frustrating. Poor restroom maintenance! Smells really bad.

They just can’t manage the footfall because of the number of employees.

4 people working and still waiting 30min in the line… first time i saw in the Starbucks a line like that; 3 people in the line went because of the wait

Worst customer service we have ever experienced in a starbucks, long line not because of huge volume of customers but because of the excessively slow place they work at. One guy takes the order, the other 4 are sort of doing stuff, after he takes your order he then joins the other 4 for a while before taking the next order. They are there all smiling chatting having a laugh with each other and do not acknowledge customers at all apart from the moment they call your name when your order is finally ready. When it came to the order itself which was 1 item, was painful to see the slowness in which it was prepared. Honestly i never leave negative reviews as always understand things but this was blatant, it was not over worked or over busy location. Worst starbucks ever from my experience. The staff was unbelievable, couldn't believe it, was like they are hanging out there chilling and occasionally they get an order and make a coffee.

Wish I could give zero stars, omg standing in line for 30 minutes now, watching 5 employees chatting with 1.5 occasionally serving, this is comical while line is growing longer

we ordered the drinks we waited 10 min for our order but they ignored our order and when we ask for it then she was making rude face

Too slow 😡u need to heir nd make them work fast 💨

El personal es grosero. Ningún gerente ni nadie a cargo de que algo suceda. Todo el personal no funciona correctamente. Rechazar mi pedido.

Worst ever starbucks the washrroms are yucky and no tissues in the washrooms and unhygenic . Less staff to handle the crowd

Honestly, the quality and taste is no longer there anymore! disappointed to say the least.

This lady was upset on me when their staff make the wrong order, they are not respect the client.

Terrible service and terrible food

Friendly service and great food.

The dark lit place is tough for your staff to do their work, with the volume of business, that you are ringing up at this store, morale is important. With the crowd lining up double snake down line immediately in front of service station is intimidating and stressful, recommending talking to customers on the line to take their orders, or let them know to use the Starbucks app, the app Wii let customers know how long it would take to expect our drinks.

Extremely annoying, it’s not even a line up anymore. Large gathering/ crowd waiting for their order.

Waited 10 mins for 2 coffees because Employees in the morning are too busy talking among themselves about pointless stuff instead Of doing their job and making coffee or drinks. Manager/Supervisor has no care in the world because they are too into the conversation on what happenings is going with other employees life conversation instead of supervising and making the customer service experience better. If you order something be prepared to wait until their social minutes are over. Go to Second Cup instead by the food court in the mall.

Very small and too crowded, very average service

worst service, they are taking too long make orders i got my drink after 50 minutes

Shoutout to Chris for being great. He made sure that my order was correct and was very kind!

Not one to leave bad reviews but this Starbucks is just straight up bad. Felt like I was watching the employees move in slow-mo. Not busy whatsoever and took almost 10 minutes just to hand 2 cake pops over the counter…

Waited 50 mins for one coffee ordered through mobile, which was 30+ mins over the ETA promised! Very inefficient operations at this store! I would've preferred canceling my order rather than wait endlessly with no ETA in sight.

If you buy the large, you’ll only end up with the amount of the medium.

20 minutes wait for 2 drinks and one guy is making all the drinks. Hire more people.

The prices are a little higher from what you get. Fancy location.

It’s Starbucks, but at the mall! Expect a line like always, but standard selection of good Starbucks fare.

I had an exceptional experience with Saad, the barista. His soft-spoken and down-to-earth demeanor made the visit delightful. Saad took the time to explain each drink's ingredients, specialties, and even provided calorie information. If I could, I'd give him 100 stars for his outstanding service.

Have been waiting for my coffee for more than 30 minutes, that’s not okay

Starbucks is always there everywhere for a nice cup of coffee,

Terrible waiting time, 50 mins for a Frappuccino

Took 10 mins to order and waited for 50 mins till someone finally made my drink

Lauren was absolutely amazing such a warm and bubbly spirit. Really made my day, keep up the awesome customer service.

As always, loved the coffee here. The batista was very helpful with my order amd made some good suggestions that helped me get more value for my money. Thank you!!!

Service is very slow. Takes forever to get the order. Waited 40 mins to get one drink.

Everytime, I visit the store employees are fabulous. Very good service and Raba is so kind as well as friendly. Good job everyone guys

Coffee shop at the Toronto premium outlets

Buena atención. Lugar muy cálido

Its so busy at this location. Staff are doing their absolute best to handle the orders. Well organized

Super slow service. 5 people behind the counter. 2 terminals, only 1 taking orders. It took me about 15 minutes to get a coffee. Good job to your crew Casper, though. He was so accommodating and patient.

The staff was nice and professional, also working really hard.

great people and great drinks!! hard workers all around. outlets can have a very stressful vibe and the baristas here keep a positive attitude and always have a smile on their face!

The employees were all nice and fast!

This store gets really busy during the weekend, but man...these workers sure know how to be happy and STAY happy!! The drink wasn't anything special, just needed a thirst quencher while waiting for my girlfriend, but they really are trying to make you feel welcome in the middle of chaos. Huge props to Ricardo who served me. He seemed like a friendly guy and took the time to chat while at the cash register. It was crazy busy, but him and the others working all stayed calm. Honestly, I'd be back just for the service alone! Keep it up, guys 😎

Very busy location , i think they need more employees to help and to keep the location clean. I asked for water I had to wait about 5mins to fill the water jug

The best ever customer service ever had at Starbuck. The girl named Sara took the order. She is really nice and fast. She know how to deal with people. I really appreciate her.

The customer service was great. He greeted everyone who walked in. I ordered a cappuccino and no complaints 👌.

It was okay. My chai tea latte had very heavy ice.

Very busy always. Good service 👍

Very crowded.Long delay in delivery of order

Extremely slow and incompetent!

Excellent customer service by Linh :)

A great spot to relax after a long day of walking and shopping. Friendly staff !!

Love their cappuccino. Huge selection of different drinks.

The line was very long but the order takers were great, and efficient! They sell the syrups on their own in a bottle for $12.95 plus tax which they don’t in Halifax (where I’m from). The staff making drinks were so efficient as well. They made drinks quickly and looked like they were having a good time. They had a nice groove going. The wait time wasn’t too bad, and the lady calling out the orders was very organized. The lady who rung me through tried upselling me on vanilla bean croissants and she did so in a very clever way. I wasn’t hungry and I know I like them already but kudos to her for upselling and pairing a snack with a drink.