Starbucks in Forest Heath

I came on for a large Cappuccino and a three cheese toastie. I was greeted nicely, the place was very clean and a few people around for a Monday morning. The toastie was great and I love Cappuccino, no complaints from me. It was nice and quiet too. Thanks

A very warm welcome from the staff on arrival! In particular - Divya & Gabi!!! They are very kind and courteous and always willing to help!

Visited today. Really friendly and super helpful staff. I made a mistake with my order but the staff were incredibly lovely and understanding about it. Many thanks

Starbucks is a high brand but this shop in Newmarket high street is so dirty and toilet is always really messy 🫣🫣🫣 No napkins, no cutlery😵‍💫 This place is like that since was open. Visiting with my friend second time and is worse then when store was first open. Shame for the brand name.

Stopped off for a toffee latte, got there and there was no cue but I had to wait for the staff to finish their conversation. This was a quick stop so I really wanted to be in and out. I showed my NHS 10% off discount and she accepted this. I was charged £4.90 which seems ridiculous for a coffee if this is also with 10% off? She also didn't ask what size coffee I wanted an just gave me large. Chloe was the one who served me who needs some customer service training. Drink was also weak so must be only one shot of coffee and was horrifically sweet and I have a sweet tooth.

I’ve visited Starbucks multiple times in the last three weeks on my lunch break, they never have any of the ingredients to make the drinks I’ve asked for, they assure me they will get a delivery which apparently never comes!! I’ve left empty handed every time!

Situato a meta' della High Street, colazione negli standard della catena, ma tavoli piuttosto sporchi, pulizia da migliorare.

Dirty tables, uncleared, dirty benches, dirty toilets. No medium size cups available as 'all in the wash' - and the place was not crowded. Never again

Dirty dusty tables dirty toilets rude staff Horrible service The staff has no customer respect whatsoever Been here few times No improvement at all Toilets were dirty floors were full tissues on the floor closet was dirty Have told them to get the toilets checked But had no response just looked in the face without any apology Will never go again

Utter rubbish. Ordered two nut blend hot chocolate for £7+. When they arrived after queuing for 15 minutes (as only one member of staff) they were made with dairy milk.. They remade them, but when we drove away and waited for them to cool down it basically tasted like hot milk with a slight chocolate flavour.

The absolute worst Starbucks I’ve been to. I ordered a custom Caramel Macchiato w/blonde shots & cold foam. I order it ICED and showed the barista the exact order written down so she wouldn’t get confused. She takes my order then tells her co-worker, who was leisurely talking and not doing his job, “I have a drink for you to make.” He looks at the order, then at me and says “you’re telling me I have to make THAT?!” and rolls his eyes. So they sit around messing up my drink while rudely complaining about it right in front of me. Then they hand me a HOT drink in an ICED cup...wtf? In an effort to not freak out on them, I simply took the drink and threw it in the trash when I walked out. Absolutely disgusting customer service and a waste of my £5! If you can’t make a drink, JUST SAY THAT!

2 people behind the counter serving only one person at a time meaning a large queue forming on a quiet day. Ordered two drinks with caramel syrup and they both had no caramel but instead had passion fruit syrup. Could’ve been an honest mistake but they only gave me one drink which I then had to point out I’d paid for 2. So they had to make the other one and put passionfruit into the 2nd cappuccino, too. Would’ve shrugged it off as simple mistakes if there had been a modicum of customer service, but the guy that was giving the drinks seemed like I was inconveniencing him, for him giving the wrong number of drinks and for giving the complete wrong drink, twice. Very poor from a highly regarded chain.

I know we’re in a pandemic and majority of places are doing 50% off dine in. But if you want a sandwich from here, You won’t receive it until you have to ask where it is. So I ordered a peanut butter Frapp & A 5 cheese toasted sandwich. I got my drink fine. So I was just waiting for my sandwich, some time went by. But as soon as it got to me waiting for 20 minutes, I got back into the line and asked the barista kindly where my sandwich was at. And he just gave me a funny look and asked WHAT SANDWICH, bearing in mind he was the server who took my order. The seating area is filthy and full of flies. The staff don’t really know what’s going on half the time. Cleanliness is no existing in this Starbucks.

When visiting Newmarket, we decided to go into Starbucks for a morning coffee. I ordered a tall cappuccino and a tall latte. My husband decided on a choc chip cookie. I asked what they had in Gluten Free and was told, ‘we don’t do anything anymore’ ‘we used to do a cookie, but they changed the shape and it’s not GF anymore’. It was on the tip of my tongue to sat ‘should have gone to Costa’. Having said that, the coffee was nice and I always carry biscuits with me, So I had those. But it’s not good enough. If Costa can do it why can’t Starbucks? Or is it just that one. I’ll be back to Costa in future!!

The speaker out side the Starbucks is to loud. I asked for it be turned down only for the manager through a member of staff to refuse🤔🤔. Last time we use starbucks. You lost a customer!!!

I regularly get a coffee from Starbucks stores in other areas however I’ve been to the Newmarket Starbucks on three occasions - including just now - and the coffee I order latte) is consistently awful. Thin and watery, burnt coffee aftertaste and just really unpleasant to swallow. I’ve had to throw it away each time, which is a shame because I really look forward to my regular Starbucks coffee. The service is really unprofessional and rude - if you look at the sandwich section, the staff will passive aggressively click pens loudly and huff and sigh, even if there is no one else in the store. My drink has been slapped down at the end of the isle without being called multiple times and the attitude of the staff (especially the short haired blonde girl) makes me well worth staying away from the store. A real shame. Baristas need better training and the rude staff need to be replaced. My work place have now swapped to getting all our coffees with a nearby competitor.

Great coffee. Excellent selection on milk alternatives. The staff are friendly and the premises are clean. Would recommend as the better of the coffee establishments in Newmarket.

My friend and I stopped here before shopping. No oatmilk which wasn’t great but had almond as an alternative. Also no teaspoons! I bought a fruit yogurt from the counter for my 1 year old daughter only to be told after that they had no spoons. Not even any behind the counter that staff use. I wondered why they would knowingly sell me this when I stated it was for my daughter. I had to use a sharp fork in the end. Wasn’t the best service today. I have had much friendlier service here.

coffee great but the dishwasher has been broken for I don't know how long. So trying to eat on a paper bag is not ideal.

This branch has had so many management issues since it first opened, and whilst you give them some time to sort themselves out, after around two years it's the same old problems. Either the dishwasher is not working (everything served in paper cups etc)., credit card machine off line, and that long standing joke, the front door jams and staff cannot open for business which happened again today. How difficult is it to get your front door fixed once and for all so the customers can actually get inside and give you their money?You can usually tell when management / owners really care, they take the time to respond to Trip Advisor reviews, and anything from the Newmarket owners? Not a word .....Typing this from a full and buzzing Cafe Nero a hundred yards along the High Street, an excellent cup of coffee and they don't seem to have a problem opening their door on time ...

Their dishwasher isn't working (hasn"t been for quite some time) so coffee is in a paper, takeaway cup. They tend to underfill those cups & you end up paying for half a cup. So, today I explained that to the girl serving & I asked she make sure I got a full serving. She looked miserable, & she told me the cup would have been full & the space left would just have been that of the plastic top. I, being the only one of the two if us that had actually seen the previous underfilled cups, said that had not been the case. So, there I was explaining that I'm really not am imbecile &, being nearly 60, I actually can determine that a paper cup of coffee is not nearly as full as it could & should be. A cafe should be a warm, friendly environment - what are the chances when the employee who serves you looks miserable & treats you as if you're a complete idiot?

The staff in this Starbucks are cheerful and attentive. They cater amazingly for vegans. Love the oat latte

Unable to find a clean table despite no customers and unproductive and indifferent staff. Filthy toilets. Never again Only one star as am will not accept less

We came in on Saturday 27th January with a couple of friends to have a hot chocolate and a millionaire shortbread. This was about 12pm.. there was a que to the door waiting to be served, 1 person on the till dealing with a que and running around like a headless chicken, this member of staff called (Emily) on her name badge looked extremely stressed and under pressure. And a young blonde lady working on the coffee machine making what looked like a huge que of drinks and a bunch of customers waiting the other side for their drinks!

Being winter and as it was raining my girlfriend and I fancied a hot drink to warm up. We decided to give Starbucks a try. We both had a hot chocolate, but I had to have a dairy free one due to an intolerance and the staff were really helpful. They served nice a quickly and the drinks were nicely presented and tasted great. They played relaxing background music so we able to unwind at the same time

I was absolutely thrilled to find vegan wraps available and a whole range of alternative milks! It was the best wrap I have ever eaten to top it off! Well done Starbucks!!

Popped in to redeem my rewards drink and the service was quick and efficient The cake counter was inviting and well presented - which is how it should be - Norwich take note. Gingerbread Latte was a must for Christmas 🎄

Just another starbucks, very friendly staff but the music was a bit too loud and the place is never clean plus last time I went there it smelt so horrible I had to leave

Starbucks always has the feeling of been cozy and you can just chill while having your coffee and something to eat. A nice place with a nice atmosphere and nice staff. Thank you:)

Nice coffee but not too warm had to send it back but lovely flavour and granddaughter likes the fruit toast so thumbs up from her clean and tidy with pleasant staff

Since this branch opened I've witnessed all sorts of chaos, but I keep going back as I actually like Starbucks coffee, though the cakes / food items in this branch always looks very limited and rather tired.

Tables never really clean. Some staff are ok but one of them, who I think is the manageress, is miserable & a smart xxxx. Latte Grande is great. Decor good. Toilets not maintained very well.

I wish they had better coffee. Always need extra shots of coffee which you have to pay for to get a decent taste.

It is a fair size with good facilities but I'm not sure if it's due to staffing challenges but this place was not clean! Floors were dirty and tables not refreshed or wiped down. In fairness, there was only one member of staff present and she was taking orders and maning the till all by herself.

Coffee just too watery, one shot and an enormous cup(smallest cup), nice staff, croissants tasty, environment good, great place to do work in

Walked in this morning to find an excitable dog barking loudly by the counter, not what you need early when waiting for you wake up cup of coffee. Dog Owner seemed to know the staff well, all good fun I suppose, but really..... have previously seen some dodgy looking staff boyfriends lurking early morning, how about cleaning the filthy entrance carpet instead of chatting to boyfriends, this place really needs to get a grip! They have recently pushed back opening time by 30 mins, bit more focus would help instead.

I (for he most part) like the coffee here, however these guys can't get the "specials" right at all... several times I've popped in to try a new special coffee or hot chocolate and it just isn't any different to their standard drinks, it just costs me more for the (dis)pleasure!

The atmosphere here is cosy and the cafe is well laid out. The staff make a good cup of coffee and the fruit toast is lovely. The disabled toilets could do with a good clean though which was a bit of a let down.

Standard franchised model of Starbucks. Despite obvious financial outlay at first, it does not seem to be getting looked after.

The 3 employees were very loudly chatting and playing between themselves.

Since my bf now lives in Newmarket I always stop of in the mornings before my train to Cambridge or sit inside on my days off, all the girls are fantastic, very welcoming, always chatty, having been to many others I think Newmarket is easily the most friendliest, always told about offers, well done girls, great customer service.

New Starbucks so you cannot fault the interior. The staff could probably do with some more training and it feels like it needs a proper manager. Very old newspapers hang around for days on the tables, which sometimes seem as though they have had just a perfunctory wipe over leaving coffee stains. Sugars / sweeteners run out from time to time. One corner of the customer tables gets taken over by staff as a working area with an open laptop, jackets, etc. The food on offer looks unappealing. Located in a small town with a heap of coffee shops, Starbucks in Newmarket is going to have to up its game since it must be paying a large rent on its mid-High St position.

we all love the coffee and tea in here . the only down side is that they don't clear the tables very quick .

Great coffee, much superior to its local rivals, good friendly efficient service, ideal for a quick stop with friends.

Friendly and professional staff great coffee and chilled atmosphere from the crew on my trip to this town on Wednesday 3rd August .. Best to ask for the coconut milk it's the only way to go here 🌟🌟🌟🌟🌟🌟🌟

Dropped in for coffee as it was fairly new and looked inviting. Windows and interior were very clean. Service was fine although very short staffed (one on duty). Better value than other coffee shops.

A new Starbucks, needs some work re: staff and replenishing stock. Staff often unsure of what they're doing, drinks come out slower than expected and often wrong (i.e in mug when wanted take out) and sometimes very little on offer in display counters. All feels a bit frantic and needs some refinement, but runs practically like any other Starbucks. Standard chain store.

My family make short stop for coffee and my wife had a customer (card Starbucks ) with 50% off offer. she try to use it and the staff were rude not accept the card apparently they are a franchise and choose which deals to honour. Very matter of fact, no apology

The Starbucks is relatively new but does not always seem to have a full staff on hand and is not fast, remarkably good, or particularly clean. It gets the job done and hopefully will become more polished with experience.

I'm a regular customer in Starbucks and rate it highly. However stock never seems to be replenished. I met up with my mother for coffee and a cake today and had to go to cafe Nero instead due to the lack of choice on display. Very disappointed.

At the end of the day its a coffee shop! However, it felt more relaxed than many of its fellow chain members. A nicely set up venue with a space to sit in small groups. What more can you say?

Ordered some tea which came in a mug and not in a pot as tea should be served. The tuna melt baguette was delicious. Shame the plastic knife which came with it, snapped into two as I was trying to cut the banquette.

The new Starbucks on the High Street in Newmarket is small, in some ways basic, but nonetheless is popular, and well visited. The coffee is good, and the service efficient. I recently got takeaway drinks, and the queue moved quickly, and the drinks were made swiftly. The quality did not suffer for the busy flow of customers and the sit in areas were well cleaned. All in all a good start for this outlet.