St. Pancras Renaissance London Hotel in Camden

Went there for a work conference, the food, service was brilliant

Popped in to ask about afternoon tea. Greeted warmly by front desk, then restaurant host. And meet so many other staff around the building who welcomed us to explore.. amazing

This is about meal in main dining room the meal, service and ambience were all terrific. We had the set menu which offered a god but limited choice. Cheerful and attentive staff, food beautifully presented and served to us with a smile. The room is spectacular, the Victorian fittings accentuated, lots of gold leaf. With wine worked out at £70 per head. Excellent value for food and service of this quality.

A beautiful building in a central location and perfect for traveling by Eurostar. Be sure to book a room with access to the Chambers Club, the breakfast there is really good and you can get drinks at any time throughout the day at no extra charge, as well as small evening snacks and Aternoon Tea. Would I book there again? Rather no, there are the following reasons - We encountered mice on the 1st floor and in the Chambers Club (the appropriate bait is available - maybe that will help) - Our room card only worked for a few hours, then the door between the elevator and the hallway was blocked for us and we had to go to reception every day - on the last evening we had a "threatening letter" in our room, saying that we had already used extras for over 500 GBP and that 200 GBP would be debited from our credit card for the next two nights; If we don't want any problems when checking out, we should come to the reception immediately (almost sad, at the reception they were completely irritated and just said "they didn't have any extras, I don't understand that".....)

Stayed here for 1 night prior to catching an early morning Eurostar train. Efficient check in. We stayed in a new renovated room in the Barlow Wing ( 733). Lovely comfy bed. Plenty of space for clothes and great bathroom with fab walk in shower. There area few bars. It was lovely enough to sit outside in the terrace for an afternoon glass of wine, they have heaters and blankets if you get chilly. The Booking Office Bar in the evening is lively and buzzing.

Incredibly rude, brusque service; really gone downhill (my friends commented, like a Premier Inn lounge, though that does a disservice to the Premier Inn). Tried to get a table in the lobby lounge. “45 minute wait if you’re not eating!” (it was 5.30pm & there were plenty tables). Shunted off to the ticket office bar. No obvious hostess system - it’s just a bar after all - so sat at a high stool table in the bar area. After about 20 minutes (no drinks service in all that time) a hostess came bustling over & literarily growled “how many people?” (Like she couldn’t count), promptly followed by telling us we had to leave as said we weren’t eating. Tried to direct us back to the lobby lounge; when I said we were told 45 mins wait there and to go to the bar, she was unrepentant and said we had to move. Quite cross by now at her attitude, I said I wouldn’t move until we had a table to move to (I was trying to conduct a business meeting), She then suggested a cafe next door on St Pancras concourse! I said no. She then flounced off, seemingly to find us seats but never returned. A few minutes later a lovely man came over snd asked if he could find us seats. Then transpired there were ample. £40 for two drinks after being treated like an inconvenience? I won’t be rushing back.

We used to come here a lot.... This will be our last visit. Waiting to be seated, rude hostess and told we cannot stay for a coffee, we must have lunch. Come.on. It's a hotel lobby, and really, ordering coffee should be an acceptable past-time. The minute places start to make all these silly rules, people will stop coming!

I had spa day absolutely perfect,wow

Absolutely wonderful 1 night stay, with the kids, when visiting Wembley Stadium. We got a very warm welcome, from the doormen and tge reception team, a great start. On arrival at 3pm, our family room wasn't ready, so we were offered a room upgrade to a suite. It was beautiful. Great comfy beds (even the 2 x rollaway beds), fab facilities. Particularly loved the White Company toiletries and L'Occitane pillow spray 🤍 Breakfast was delicious, and we had a very lovely waitress. All in all, cannot recommend this hotel enough. Will definitely be back x

A truly breathtaking location. The building is one of the finest I have stayed at ever. After a previous stay I would have put it on my "must see" hotels around the world. It's convenient to my meetings in the area, and so easy to get to from Heathrow. This stay was unusually expensive, but I had enjoyed the spectacle of the building so much on a prior stay I thought it was worth the charge. Upon my return home I came up in welts on one arm and one side of my head. The hotel have (after 3 weeks) confirmed the presence of bed bugs. I understand that this is something that happens, the train to the continent stops beside this hotel. It's a big, international, interconnected city. Here's what was avoidable: Taking days to acknowledge my complaint, with further guests exposed to the bedbugs through this period, not contacting me when we have agreed (multiple times). Taking 3 weeks to acknowledge the bed bugs. Commiting to make restitution and not following through. The marks on my arm are still visable. This is a risk as a frequent traveler (though you would hope less of a risk at such an expensive hotel?) The complaint handling should have been a chance to shine. When I get them on the phone the apologies are profuse. Never any follow up. Not a customer centric culture.

The hotel is gorgeous. This is an amazing building. Our room was nicely appointed. I had a couple of issues. The breakfast service was g-l-a-c-i-a-l. When I am on vacation, I don't want to sit around waiting for my food. The point of having breakfast in the hotel is to eat and then get out to see London. We had to wait and wait. It made no sense as the restaurant was not crowded. They just seemed to take their sweet time. I also had an issue with the doorman. I was carrying a DSLR camera - not taking pictures. The guy approached me and says that I can't take pictures inside with a "professional" camera. First of all, I was not taking pictures. Furthermore, really? I cannot take pictures of the lobby of a hotel where I am spending hundreds of dollars to stay? Quite ridiculous. Other than these issues, the hotel was okay. The location is so-so. Long train ride to where the action is. Update: My spouse complained about the service. They took two beers and a bottle of water off our bill. Interesting choice since we complained about the breakfast and not the drinks. It makes it seem like they are not taking our complaint seriously, as if the only reason we are complaining is to get a discount.

We paid a visit to enjoy the architecture of the Hotel. Very kind and helpful staff. Compliments.

A Truly Memorable Staycation at St Pancras Renaissance Hotel My recent staycation at the St Pancras Renaissance Hotel London was nothing short of extraordinary. From the moment I stepped into the iconic building, I was transported into a world where history meets luxury. I had the pleasure of staying in the St George Gilbert Scott Suite, and it was absolutely phenomenal. The suite itself was a perfect blend of historic charm and modern amenities including the separate living/dining room. The high ceilings, intricate detailing, and grand windows overlooking the bustling streets of London made the space feel both grand and intimate. The attention to detail in the suite’s decor truly pays homage to the rich history of the building, while the modern comforts ensured a relaxing and luxurious stay. One of the highlights of the hotel is the iconic stairway, which is nothing short of magical. Walking down the staircase felt like stepping into a different era—each step is steeped in history and elegance. It’s no wonder this staircase has been the backdrop for so many iconic photographs and films. I spent a good amount of time just admiring the stunning craftsmanship and taking in the atmosphere. The service throughout my stay was impeccable. The staff were attentive, friendly, and went above and beyond to ensure my stay was perfect. From the warm welcome at check-in to the personalised touches in the suite, every detail was thoughtfully curated. Dining at Booking Office, the hotel’s restaurant, was a delightful experience as well. The menu offered a great selection of British classics, including Sunday Roast and the ambiance perfectly complemented the historic setting of the hotel. In conclusion, my stay at the St Pancras Renaissance Hotel was a truly memorable experience. The St George Gilbert Scott Suite and the magical stairway are just a few of the highlights that make this hotel stand out. If you’re looking for a staycation that combines luxury, history, and impeccable service, I highly recommend this hotel. I will definitely be returning!

Fabulous hotel. Fabulous staff. Fabulous food. Didn't want to leave..

Luxury and history with warm hospitality. We were welcomed after a long flight by Yana who made us feel so valued and welcome. She is an asset to the hotel. The service and club room is fantastic here. Beds are comfortable and bathroom beautiful and glamorous and clean.

Our stay at St. Pancras Renaissance Hotel London was outstanding. The check-in/check-out process was a breeze, and the front desk staff was terrific. They were very friendly and polite and eager to help in any way. Our stay was luxurious and was just the convenience we needed to bridge the gaps between our flight into London and our trains to and from Paris and Edinburgh.

I was in the beautiful lounge. I like the ambience and the staff are nice but unfortunately the service is shockingly slow - slow to get served then excruciatingly slow to get our food and drink. Thankfully nobody is bothered enough to then hound us out once we are finished.

Horrible customer service the hotel is impossible to reach on the phone after having contacted the Marriott telephone switchboard to speak to the reception manager who treats the problems with nonchalance and does not care about customer returns

The sleazy manner in which the entire front desk staff deceives you into joining the Bonvoy membership program ensures I will stay away from Marriot properties going forward. The hotel could have been the best in the world and it would not get rid of the bad taste of how the staff handled the situation.

Perfectly situated for exploring the sights of London yet the ambiance makes you want to stay, relax and never leave.

Francesco thank you very much for help

Hotel itself is nice but severely understaffed to the point of affecting ability to serve clientele. As a platinum elite member I was asked to wait 3 hours for a room, even after check-in time. I assume this is because of housekeeping issues. As many times as I asked for help, no one would assist me with this issue. Front desk staff just kept disappearing to avoid customers. That didn't stop them, however, from approaching my child and asking her essentially to vacate the lobby because it looked bad to have people sitting around waiting. She had to sit on the floor because there was no where else to sit due to the number of waiting people. The room refrigerator didn't work. There are no bathroom ventilation fans. The bathroom doors kept closing by themselves. Carpets were dirty. Kitchen was open to the hallway leading to the elevators, creating a lot of noise, heat and bad smell. The guest wi-fi didn't work and after several hours of trying to figure it out, only then did the staff give us the appropriate network. The key card machine was also broken, so when my key failed to work I had to wait a significant time for a new one to be made. All in all, a disappointing stay.

I stayed here with family for 2 nights during a multi-city trip to Europe, and we loved it for the most part. It's historic but beautifully renovated, and the public spaces of the hotel are just stunning. We had a wonderful meal in the Booking Office restaurant, and staff were lovely. It's also in a fantastic location for transit, being part of St. Pancras Station. The rooms aren't quite as nice as the public spaces - just typical business hotel-type rooms, but they were spacious, comfortable, and very clean. Watch out for the bathrooms: they've been set up with extremely high-sided tub/shower combos that have no curtain or full wall, so it's very difficult to take a shower without soaking the entire bathroom, which becomes a pretty serious slip hazard. It's also difficult to get into and out of the tub safely - my sister and I are on the short side and both ended up with huge bruises on the back of our legs where we scraped them against the sharp-edged tub top while trying to climb out.

Good place for meetings. Food quite pricey.

Beautiful hotel outside and the inside common areas. The rooms need updating. WiFi was down for over 12 days with little to no concern. No excuse for that.

1-star service at a 5-star location - no wifi - rude staff - poor housekeeping - but beautiful building!

Very professional staff, good location nr to all public transfers, Euston is just a short walk away. Clean and tidy as you’d expect, excellent food and again friendly and welcoming staff. I would recommend

Went to The Gothic (bar) used to be The Gilbert Scott. The place is still stunning like before. The old fashioned was very good indeed. Definitely give it a try. Not the cheapest place but you get what you pay for

The ambiance is unmatched. The location is perfection. I would prefer some more international options at breakfast, and the lounge offerings were more robust before the pandemic, but at least this Marriott property still offers both amenities as many do not. It's hotel staff who truly set this place apart from any other Marriott property we've ever stayed. They go above and beyond to make you feel like welcomed and at ease!

One of the nicest places we've stayed at.

Beautiful hotel and excellent location

My comment relates to the hotel as a meeting place. In summary, it's an excellent choice. There's a more informal cafe outside overlooking the platforms and a more formal brasserie with table service inside. If looking for a work or social meeting spot in a central location in London with good public transport, you can't go wrong.

Absolutely stunning building-beautiful architecture-the staff were very welcoming and helpful. The room was so comfortable with a fantastic view onto the station

Won my stay in a competition. A hotel I’d always wanted to visit. To say I was excited was a bit of an understatement!. A beautiful hotel with such a welcoming team. The staircase is just iconic and then our room! I was upgraded to a chambers suite. Wow, all I can say is perfect. Had a slight issue with the lights, which was sorted almost immediately. Had dinner at the Booking office 1869 restaurant, food & service was once again first class with a lovely atmosphere. I had excess to the Chambers Club and nothing was too much trouble. My stay was so worth waiting for and I can’t thank everyone enough. Sadly, I had to leave a day early, due to a family emergency but I will return and I cannot wait 🧡

I recently stayed at Hotel and unfortunately had a disappointing experience. While the facilities were decent and the location convenient, the overall atmosphere was marred by the rude behavior of the staff. Despite attempting to engage politely, I encountered dismissive and unprofessional attitudes. It's a shame because with better customer service, this could be a pleasant place to stay.

Our evenings drinks were spent in the rather unexpected company of three mice running around the main hall bar tonight - upon bringing them to the attention of the waitress, she reacted with no surprise whatsoever. Not the "guests" I would expect to find in a 5-star hotel...

★Where is WiFi? ★Where is WiFi? [Japanese & English] The location is excellent. It's also one stop from Paris. The room was small, but I thought it was fine since it's a historical building. However, I couldn't connect to WiFi, so I used the portable WiFi I brought with me. The location is excellent.It is also one station to Paris."The room was small, but I thought it was good because it was a historic building."However, the WiFi was not connected, so I used the portable WiFi I brought with me.

They really could not have done more for us. A birthday stay in the Grand Junior Suite on the Chambers side, always recommend staying in the Chambers as it is the main old building and the rooms are nicer. A birthday platter, fresh fruit bowl, a bed full of balloons, my mother was so surprised by their kind gesture. We had a great time exploring the vast halls and famous staircases, having a drink in the chambers bar. Everywhere was quiet and comfortable.

I stayed 4 nights for business in April and wondered many a time how this hotel managed to get a 5 star classification. To start with pros, the room was great: It was spacious and clean, and very quiet at night so I had good nights' sleep (I specifically asked for a quiet room). And it's conveniently located next to King's cross. The service and maintenance was very lacking, however. I got there after a long sleepless 10+ hr flight at 1:30 PM, and they turned me away to come back at 3 PM. Which is understandable given the policy, but most other hotels would have let you check in. The kick was, when I came back at 3, they had me wait for another ~40 min because the room wasn't ready. It sucked even more because there wasn't much room to wait comfortably at the lobby because 99% of the space was occupied by restaurants. There was literally 1 really uncomfortable sofa to sit in, if you're not a restaurant guest. The female staff who was supposed to check me in mysteriously disappeared after I was waiting for ~20 min, but the staff who took over was very courteous. The housekeeping wasn't thorough. They didn't do a good job cleaning the bathtub and somehow decided to skip the complimentary biscuits for the last 2 days. When I asked for a yoga mat, the room service rudely answered "Ooh, I don't think we have any available in the building'. When I asked whether they can check, they said they'd check and deliver it to me if there was any. To a surprise to no one, no yoga mat was ever delivered to my room. The TV was non-operational for the half of the stay because of wi-fi issues, and the staff wasn't apologetic about it either. The lifts and the lobby corridor smelt like rubbish bins, and there are no separate lifts for contractors or staff. Overall, the room and the location was great, but there are many better 5 star hotels in London than this.

Awful experience - The wifi does not work. Not acceptable for a hotel room at that price (420 pounds) when you are on a business trip. - The television does not work - The staff is completely impersonnel. The clients are not human beings but credit cards

We had a fantastic stay at The St. Pancras Renaissance Hotel. This historical building is stunning, and the service we received from Renato was first class. Highly recommend Staying here if you are in London, We will hopefully be back soon…

Went for a Dine & Unwind at their spa and restaurant with my Girlfriend. The staff at spa reception were hopeless(weren’t even expecting us following our booking), the spa itself has a tepid pool and a single busy steam room, saunas are not mixed so it was an incredibly limited experience. They tried to present us with a set menu (either fish or chicken). The whole evening was totally forgettable for £200. Just dine out somewhere nice or splash cash on a nice spa. This was worst of both worlds.

The St. Pancras Renaissance Hotel in London is not just known for its luxurious accommodation and stunning Victorian architecture but also for its cinematic fame, notably appearing in the Harry Potter film series. This iconic hotel, adjacent to St. Pancras Station, provided a magical backdrop, particularly in "Harry Potter and the Chamber of Secrets," where the enchanting exterior and its platforms were used to depict scenes involving the Hogwarts Express. The hotel's striking facade and historical significance make it a point of interest not only for guests but also for Harry Potter fans looking to capture a piece of the magic.

Great service! Our outlets for charging did not work and they kindly switched our rooms no trouble! The food was great and the service very good! It is in great proximity to the St. Pancras Train Station which was very convenient! Highly recommend if you need a place to crash before exploring London!

The moment you enter the St. Pancras Renaissance Hotel, you're transported to an era of Victorian grandeur. The Gothic Revival architecture is simply breathtaking, from the grand staircase to the soaring ceilings. Our room was impeccably appointed, blending historical charm with modern luxuries. The staff went above and beyond, making us feel like royalty. Whether you're sipping tea in the lounge or enjoying a delicious meal at one of the restaurants, St. Pancras is an unforgettable London experience.

Very nice staff and very good hotel. I loved the spa!

It seems the hotel may not fully grasp the extent of inconvenience caused by the lack of WiFi to someone visiting London on business for a week. The experience was profoundly unsatisfactory, and the nonchalant response from the staff was astonishing. Moreover, the maintenance of the hotel, excluding the lobby, restaurants, and public areas, particularly the rooms and corridors, left much to be desired. Upon my arrival on Monday, an unsightly wall greeted everyone staying on the 3rd floor right off the elevator, an issue that remained unaddressed until I mentioned it to the front desk on Thursday; it is still unaddressed. EVERYONE was displeased with this experience and the entire experience still has me baffled. It should have been communicated when we arrived since it was a knows issues, but it was not as I assume management would rather have $18,245.68 for my party's 38 nights on the books vs. having satisfied customers which are left scarred from this Marriott experience. It's bewildering that at one of Marriott's top-tier properties, the staff fails to report such issues that one would expect at a lesser establishment, like a Holiday Inn in Hackney. This experience has been exceedingly displeasing, to the point where I am writing this review.

Had a light snack of creamy cashew humus. Who would have thought how nice cashew humus could taste!!! Absolutely gorgeous and our waitress was lovely. Always a pleasant experience at St Pancreas. Takes you back to days long ago. For a calm, stress free, peaceful location, great food, ambience, history and atmosphere, capturing a time gone by.....you can't beat it.

After several disappointing Marriott experiences in a row this amazing hotel reminded me why I’m loyal to Bonvoy. The staff were so friendly and the lobby is gorgeous. We don’t pay for suites when travelling Europe since we spend such little time in the room so this was the largest bed, bathroom, and hotel room we ever stayed in in Europe. The bathroom and shower were amazing. My wife loved the sparkling water dispenser in the hallway outside our room.

Public space and restaurants in this hotel are very good. The staff is exceptional as is the location in proximity to King's Cross and surrounding neighborhood. Sleeping rooms are very worn and dated, moderately clean but could use some updating.

The service staff are great, all of them have been really gracious and kind, especially those at the front desk and Booking Office. However, the infrastructure is extremely poor. I got stuck in the lift during my stay, and i was stuck for more than an hour. There was no emergency contact in the lift and i was stuck alone. The lift had a bell for emergencies, and i pressed it so that it rang for quite some time. No one came to help though. No one came through the telecom as well. Perhaps it would be useful to put an emergency contact to the front desk in the lift if they dont intend for the bell to be used. In the end, another hotel guest heard the ring and went to contact a hotel staff. Nevertheless, it took some time to find servicemen. While the servicemen were working on the lift to get it open, there was no update whatsoever, it was extremely anxiety inducing. Also, the lift jerked and dropped a little before it could get open. There was no warning, which was even more distressing. I really wanted to like my stay here. Honestly, the building is beautiful and the staff are great. Even down to the cleaning staff, they were so so nice. But i guess their good service cant make up for the shortfall of how poorly maintained the place is. Update: the staff told me that a manager would get back to me about this incident. I waited another 3 hrs and there was nothing. Then i headed down and the manager had just arrived. The manager (his name was Manuel) was really unempathetic. He said he had just arrived and the lift is working fine with no complaints from other guests. It was really unpleasant to have such a traumatic experience dismissed like that. There was no attempt on his end to understand what happened or how it felt. I’ve seen other reviews saying the service was bad, i guess i understand why now.

Went for breakfast and it was very good. Had a omelette and coffee

Stunning hotel & wonderful staff. Definitely one of the most spectacular hotels in London.

We stayed here for a quick weekend trip from Paris. This is an iconic hotel located right in St Pancras station. The interior architecture of this hotel is amazing. As Platinum Elite Bonvoy members we had access to the Chambers Club which was a nice perk. They had afternoon tea and in the evening very substantial food as well as breakfast. Complimentary wine, alcohol and beer after 5. The location is very convenient with easy access to the kings cross station. Highly recommended!

Excellent location in the station. Classy hotel for its lobby and bars. The rooms are standard and a little dated. The price is excessive for the quality

Perfect hotel for business in the area and for an early morning Eurostar departure. Rooms are outstanding. Cozy bar and great restaurant. Sits right in the center of one of the best public transport hubs in London, so it's easy to get anywhere from the hotel.

DON'T STAY HERE! My family and I were treated like garbage at St. Pancras Renaissance and I stayed here more than 3 times in 6 months! I spent at every area in this hotel. But if you're not their kind of "people" .... expect to be ignored, rude and condescending behavior. I have correspondence from the hotel to prove it. I wanted to write a thorough review but became angry every time I sat down to write it. But I want this to be helpful so I'll just keep it to a few points. I am a loyalty program Marriott traveler and I travel at the top level. This is important because: - Hotel is run down and they don't care - AC erupted in our room, water coming down - They do not treat with respect or manners unless you “look” a certain way - Anyone can enter hotel as it’s connected to the trains, makes it dangerous - Food seems to be less than fresh (rumors is that they reuse breakfast items on their buffet that they sell the day before) - Terrible food with poor cuts of meat - I spent money on all levels at this hotel but they continue to put airs - I have talked to Marriott and the hotel on deaf ears I have a lot of email correspondence to back up what I'm staying. I offered to talk to them while in London about problems but they refused. Camel that broke the straws back was when I asked for a cab. Blond security personnel in front of the hotel (name is Gosha) snapped at me (contemplating uploading her picture) When I went inside to complain, she had a male security guard tail us. Unbelievable! Spend money at a hotel that appreciates your hard earned money. Worst experience ever.

I loved the location, the view, the room. 🥰 Small downside is the noise from the street in the evening and the elevators, 2 out of 4 in operation, it's too tight. 😮‍💨

I'm a Marriott Bonvoy member. Approaching midnight several weeks ago I was caught at St Pancras Station with no tube available to London Heathrow from which my flight was scheduled to leave early the following morning. I showed the front desk clerk my Bonvoy card & my US Passport. I also offered other forms of ID and asked if I might be permitted to purchase coffee as I waited for the metro to begin in the morning. I was wearing a business suit and was super-polite. He matter of factly offered me accommodation for the walk up rate of something over 300 pounds and said that, after paying it, I would still be welcome to sit up all night in the lobby. Whether he was being sarcastic or simply obtuse I have no idea. I left And sat all night At the st. pancreas International Station. With the door of the station open in february, it was Very cold, a bit dangerous and generally quite unpleasant. Still, I was able to catch the subway in the morning and my flight home to the United states. No. I wasn't about to spend 60+ pounds per hour for accommodation. And no, the front desk clerk was not required to let me sit for a few hours in the lobby. But then, I'm permitted to give the hotel a two-star review. In my opinion, they earned it. Anyone could have been caught in that situation. In any case, let me at least thank the hotel for getting me that much closer to 500 reviews. But here's a Question: am I being sarcastic or obtuse?

Located in the heart of London, the Saint Pancras Renaissance Hotel is a breathtaking blend of Victorian elegance and modern luxury. Housed within the iconic St. Pancras station, this historic hotel offers an unparalleled experience for travelers seeking both comfort and style. From the moment you step into the grand lobby, you are enveloped in the opulence of a bygone era. The soaring ceilings, intricate details, and impeccable furnishings evoke a sense of grandeur that is truly awe-inspiring. The hotel seamlessly combines its rich heritage with contemporary amenities, ensuring a stay that is both indulgent and comfortable. The rooms at the Saint Pancras Renaissance are a sanctuary of luxury, featuring plush bedding, elegant decor, and state-of-the-art technology. Whether you choose a room overlooking the bustling station or a suite with panoramic views of London's skyline, you are guaranteed a restful and rejuvenating stay. One of the highlights of the hotel is its dining options. From the elegant Gilbert Scott Restaurant, serving modern British cuisine in a stunning setting, to the charming Booking Office Bar & Restaurant, housed in the original ticket hall of the station, guests can indulge in a culinary journey that celebrates the best of British gastronomy. The Saint Pancras Renaissance also boasts an array of amenities, including a fitness center, spa, and concierge services, ensuring that every need is met with the utmost care and attention to detail.

This could have been a perfect place to stay for a night but instead you feel squeezed into someone's mean business plan. The obsequious service on the surface soon evaporates when something goes wrong, the customer is blamed and lied to. Avoid if you need wifi, breakfast and a stress-free night.

Really small room for two. Pleasant staff. Poorly insulated rooms you can hear the doors slamming so forget the greasy mat. Awesome breakfast.

The best thing about this hotel is the history and location. Beyond that, it isn't worth the time or the pricepoint. The rooms are antiquated in terms of modern standards and small. The staff at the desk and doors can be a bit judgemental and in my opinion make assumptions of guests before knowing whom they maybe. However, the executive club is nice and that staff is quite pleasant and most accommodating. The room itself...stayed in a disability access room. The emergency pull cord over the bed was cut and could not be used by a guest in an emergency, the corner of the rooms molding is cracked and showing signs of being unkept. The emergency pull cord in the bathroom was knotted up also making it unlikely to be of use in an emergency. The pitch of the floor was poorly graded causing the bathroom to almost flood when the shower is in use. In my opinion this hotel is living on its reputation of yesteryear and isn't worthy of the pricepoint they command. Perhaps the message is that disabled persons are not as valued as others. Who knows....

To have tea on a rainy Sunday when the restaurant hall is 50% full is not possible. The team is unable to find a solution!

Stunning hotel. Food is very nice, cocktails are cool. Rooms were clean and modern.

We was offended more than once by staff and one of the times was really bad. The rooms are the same as a holiday express, internet was horriable and the TV would not stay on and it's a 5 star hotel in a historical building. The staff that was supposed to tend and watch out for our experience was great, just can't say to much more about the place. We was there 4 days and was to stay 4 more. We checked out and went to a different hotel for the remaining 4 days.

Had a terrible experience where hotel employees entered my room while I was asleep, falsely claiming that I had had the "do not disturb" sign on my door for three consecutive days. This was untrue, and I could easily prove it. I reached out to the front desk to complain during my stay, and my complaint was never responded to. When I emailed their customer service after I had checked out, the employee claimed once again that they had done nothing wrong despite my evidence to the contrary. Overall, the employees are extremely unprofessional and ignore concerns about how they do business. I will never be staying here again.

Excellent hotel. Five star service. Made you feel welcome. All staff offer a five star service. Has an excellent St Pancras Spa in the basement where you can quite happily spend the whole day and have a really enjoyable relaxation break. If you pay for a treatment from the treatment menu then you can get free use of the spa facilities. I always leave feeling relaxed and happy that I had spent time at St Pancras Renaissance Hotel, St Pancras Spa and the Hansom restaurant. Everything you need is here from the restaurant, bar and rooms for overnight stays.

Terrible guest service. Lied to us and booking agent. Dont usecthis hotel.

Best Hotel we have stayed in, very helpful and friendly staff especially in the Chambers club lounge, nothing is to much trouble we stayed in a suite and wish we were staying longer, absolutely will be returning here to stay again, worth more than 5 stars but that is the maximum we can give, honestly could not fault a single thing and the history of the hotel is very interesting aswell and the staff are proud and happy to tell you all about it even giving us a quick tour of all the important historical areas.

Didn't stay in the hotel. Just passing through St Pancras railway station and stoppef in the hotel. Had drinks and snacks in a marvellous, large, beautiful room capturing the grandeur of the great St. Pancras railway station. Outstanding service and atmosphere. Highly recommend.

I was visiting there for drinks and didn't get the chance to stay in a room. But I can't fault the service given by the staff.Friendly, acccomading and all with a smile I will definitely be returning

酒店不論外觀內裝地點都讓人有一個很好的經驗，但是千萬不要相信官方訂房網站，因為我為此付了兩倍的價錢住宿體驗。 於住宿體驗前約一個月，我先用會員在官方系統訂了一晚不含早餐且不可退款的訂單，過幾分鐘後覺得五星酒店應該包套吃個飯店早餐，根據訂房訊息中表示若在訂房當天當地時間23:59前取消是不會收取任何費用的，因此我取消第一筆訂單，之後立刻下單第二筆訂單同天含早餐，於是我的信箱只有收到第二筆的確認訂單訊息，我就理所當然認知為第一筆訂單可成立時間太短就直接取消，所以我預定成功跟取消的郵件等沒有收到，後續也只有收到第二筆訂單通知詢問是否要加入個人行事曆。但是直到住宿前幾天，我收到第一筆及第二筆訂單的歡迎入住信件便向客服人員反應此狀況，他們表示三個工作天後會回覆我此狀況的處理。我入住時因為管理階層尚未回應，所以櫃檯人員就先備份我跟客服的談話，之後到退房隔天我收到第一筆訂單的取消信件，但是並沒有收到退款，於是我詢問飯店，後續得到的是因為本身就是不可退款訂單，所以無法退款。想要反應的是，這樣其實飯店一開始當天午夜前的取消政策無需付款這個服務可能系統上的登錄問題，再者若是確認無法退款，是否能在房間還能入住期間告知，而非等住宿時間已過，才告知管理階層決議無法退款，這樣我連轉讓或是贈與朋友的機會都沒有，住宿就直接被取消，且飯店就直接得到這筆款項。 更新：經過交涉，飯店表示告知經理處理後，願意退還款項，雖然耗時，但至少是個完美結局，請大家從官網訂房務必注意小心。

Wow, this is how to do customer service! We really couldn't have felt more looked after! Nikhil, the duty manager was exceptional - absolutely exemplary! He was so professional and friendly - a mix that is hard to get right but Nik manages it perfectly. All the staff made us feel so welcome! We will definitely come back - we loved our stay and had so much fun. The spa was a really nice treat and we had a swim and used the steam room which was lovely after hours of walking around London. We took the tube to Victoria and went on to have supper at Escoffier, a wonderful restaurant that is part of a catering college run by students - see my review for that as you shouldn't miss out on that either (with, of course, a stop off at Platform 9 and 3/4!). Thank you all for such a fab time! Tracey and Nathan

I'd like to rate this higher, but frigid rooms, quite a bit of wear, a rubbish-stinking guest staircase, just-ran-out mulled wine/treats offerings, and a bifurcated room setup (the standard rooms are in a different - and notably less impressive - section than the neo-gothic versions you likely anticipate) resulted in too many disappointments to warrant it. Rooms are standard Marriott, which isn't bad, but given the price (yes it's London) and the glossy website pics one might be let down. Service was decent - the staff tried hard to rectify HVAC failures, but at some point you just want to be warm - and Hakan and Aaron in the Chambers Club went out of their way to show real hospitality, which was appreciated. Location is pretty good, with transport links that can get you anywhere in the city relatively quickly, and there's something to be said for being able to walk out of your hotel into St Pancras station. Overall, though, it felt a bit like the experience didn't meet the stated price. Very pleased to have tried it after walking past scores of times, but likely will stay somewhere else next time at these rates.

St. Pancras Rensissance Hotel ' s restaurant offers delicious food and lovely wines and their staff is highly talented and super friendly ! 😊💫

One of the best hotel experiences I have ever had. Right from the moment we entered, the staff was caring and attentive. The bellboy was friendly, quick, and offered his assistance for additional help. The rooms are spacious with plenty of amenities. Can't really point out a single fault.

Terrible beds like I have a guest bed i used to use 10 yrs old now still 400x better no pillow top bed etc and I rented a grand junior suite at 650 a night need to spend money on beds on little higher quality furniture in the suites etc couch looks like they bought a sectional and used part of it for the living room I’m just wondering who has the loveseat part of sectional that is the room you want The people at desk tried helping by getting a roll away bed but over 1/3 of my legs stick off Convenient location is about all it has going for it executive lounge isn’t worth it either breakfast is trash doesn’t even have everything they say it has

Had a meal here a few years ago. Lovely food and service. Nice views too and not too noisy. Go to level 1 from inside the station.

Sat and enjoyed afternoon drinks before catching our train home. Excellent, friendly service, spacious room which was a cool sanctuary on a warm day. Definitely be back.

I visited the bar in the hotel and met Joy, who works front of house. She was attentive and I felt very welcome and well looked after! Addio, Sebastian

This is a magic place I love this hotel

We are currently enjoying our 5-night stay, the hotel is gorgeous, the lounge is super comfortable and well-appointed, the staff is friendly and courteous, but what will keep me coming back is the access to the spa steam and sauna rooms that they provide to hotel guests. Love it. Checking out today, stayed the week. Ekram at the Chambers lounge made us feel welcome in the mornings and Tom was so gracious in the evenings. Highly recommend this hotel and its perfect location. Also, if you’re a Harry Potter fan or a fan of gorgeous gothic architecture this hotel is ideal.

There were issues with every aspect of the experience. Reservations, check-in, room, and food. Insincere, unprofessional, and poor quality service is what I experienced. Unless getting a special promotion, I would avoid this place.

Its a fabulous hotel. I love to come back

The hotel is beautiful but our room could benefit from refurbishment. We were greeted at check-in with a glass of Prosecco. We had to wait for room to be ready and staff never came to tell us when room was ready. The room was ok. Definitely not what one would expect from Renaissance . Dingy carpet and bathtub fixtures showing much wear. Great location to St Pancras Rail Station. Mixed feeling about this hotel. Public areas are beautiful, room not so much. Expensive for the quality of room.

Stayed for 2 nights. not first time. Hotel location is fantastic. Nothing is better than this hotel if you are going to take Eurostar the next day. Literally the station is downstairs! Room is extremely expensive but interior is more of 3star local hotel style. Everything is old and dated. Shower area is small and you have to take shower in the bathtub which is potentially very dangerous. It is still very slippery even though we place the bath matt on.. whewww....

We stayed at the St. Pancras Renaissance Hotel on the night before our Eurostar journey to Paris. The hotel decor was incredible. We enjoyed drinks in the Gothic Bar before exploring the surrounding area, and ended an early night with a nightcap in the Hansom Cocktail Bar. The room was very comfortable and spacious, and we were able to check out the next morning at 5.30am so that we could catch our train.

Brilliant service, nice drinks, favourite English sparkling wine on selection, divine dessert for the young ones and attentive staff. Def coming back.

Stayed one night in order to catch the Eurostar easily the next morning at St. Pancras Station next door. The convenience to train and tube lines couldn't be better. I needed some help with luggage, and staff went out of their way to make that work. My room was comfortable but unremarkable and had a close-up view of the train station roof. Breakfast was very good in the charmingly historic Booking Office, but I regretted that the hotel no longer has an upscale dining venue for dinner. The front desk "no cash" policy made it difficult to change larger bills in order to tip staff appropriately. The neighborhood is great, especially with the British Library just around the corner. All in all, this is a very convenient hotel for many purposes in an historic edifice of a building but expect to pay for the location and historic environment more than for first-class amenities.

My wife and I were really looking forward to a night away. We had to fight to get a double bed, as they told us we’d be in single beds even though we’d booked a deluxe room, with a double bed. Staff were not friendly. Service at breakfast was slow. A few items weren’t there and we had to wait a long time for the food to come out.

In a previous trip to London, we got to walk outside and inside the lobby of this hotel near Kings Cross station and I wanted to stay here when we returned. So here we are attending a family wedding and had the opportunity to stay here and we have. It completely lived up to its billing. The rooms are spacious and beds really comfortable, Bathrooms had places for all our toiletries etc. The shower had good pressure and plenty of hot water. The two restaurants were great. The Hansom in the lobby was nice. Skylit and bright and a nice selection of light food fare to satisfy us. The Booking Office is fashioned after an old railway booking office to complement the theme of being attached to Kings Cross station. We had only one significant hiccup. We were flying from Calgary and knew that we would arrive in London in late morning but would be 3 AM our time and we would all be tired. I contacted the hotel and requested early check in several days before. we arrived at 1 PM, 2 hours before the regular 3 PM check in. One room was ready but the other was not. Regretfully, the other room was not ready for another 5 hours and we did not get into the room until 6 PM and we were exhausted. Because it was Christmas Day, there were no restaurants open nearby and the one in the hotel had shut down so we were tired and hungry and just went to bed. Our check in experience was not a good one but all went well after that. Would have liked a complimentary something as an apology but we did not.

We have stayed repeatedly at the St. Pancras Renaissance every time we have come to London - by now seven or eight visits - and we will continue to come back. The hotel has a magnificent setting, and rooms are beautiful - the larger ones are sumptuous. There is an additional advantage of close proximity to the King's Cross - St. Pancras tube station. which has service from many of the lines - you can get anywhere is greater London with ease. We recommend it for anyone who is not on a budget. But be aware that the pandemic has prompted some cutbacks in the previous 5-star service. The fine dining restaurant, The Gilbert Scott, is closed. They have done away with their concierge desk, so you have less help with your tourist needs and with local recommendations. The hotel has adopted a no-cash policy, so if you want to change bills to leave tips, you have to go to banks on Tottenham Court Road - a 20 to 25 minute walk away. Room service seems a bit overworked and understaffed. But there is still excellent daily housekeeping, laundry service is perfect, bell service is prompt and heads-up, and the front desk is unfailingly helpful and kind. By all means stay here, but don't expect a true 5-star experience.

Had the pleasure of indulging in afternoon tea at the Hansom located in the lobby of the beautiful St Pancras Hotel. Although somewhat pricey, the amount of food served was quite substantial and included a selection of delicious sandwiches, sweets and scones with sweet cream and jam. The service was impressive. Our server Mihaela was wonderful, attentive to our every need. Definitely recommend.

We had stayed at The Renaissance sometime ago and were looking forward to a return visit. Our disappointment started immediately we walked up the footpath. This was strewn with litter. This may not be Renaissance litter but as its on their steps and surrounding area this should be cleaned regularly. There was not a doorman present until we got into the building having negotiated the steps with our luggage. The entrance hall is a beautiful part of this ancient building but the entrance carpet has huge stains on it. Check in did not improve things. It was either swap over time or new staff being trained. Either way we waited a while and there were very few people waiting to register. Our room was as expected. Large and spacious. Lots of multi use plugs. However the TV kept going off and on the whole evening and eventually we switched it off completely. The morning did not improve. The bathroom lights would not work and after ringing customer service 3 times and no one answering they eventually called us back and sent an electrician. Apparently a trip switch had clicked off outside our room. The bathroom floor had two cracked tiles and mould around the shower end of the bath. The rubber seal on the shower door and the hinges all need a good clean. We decided to have breakfast in the dining room as it is such a glorious room. My husband ordered Eggs Benedict and this was a disappointment. The eggs were cold and overcooked. The bun was hardly toasted and i think the ham had been taken straight out of the fridge. The waitress took this off our bill. As we left no one offered to carry our luggage down the steps. We would like to think that this was a one off but sadly will not be returning.

Very average over priced stay. Booked one night as my sister & I were in town for the night to go the theatre and I wanted somewhere convenient as we both travel in to St Pancras. As everyone knows the building is gorgeous and I’ve always wanted to stay here having been to the bar a few times for drinks. Arrived early so went to the bar to have a drink whilst we waited for check in. Service was very slow despite it not being busy the waiter forgot my order so had to come back and check what I wanted. Checked in and was told my bag would be sent to they room, waited 45 minutes & still no bag. Called guest services twice to find out where it was and was told they would call the porter and have it sent up. When I asked how long they couldn’t tell me. I said I needed it urgently as I needed to get ready to leave for our pre theatre dinner reservation and could someone call me back. No call received so I went to reception to find my bag was still there. Useless customer service and not a nice start to my stay as I was stressed and rushing to get ready to leave in time. Twin room average - decent size & comfy beds but pretty dated & basic. Late night room service very limited. Tried to order something at 11pm, online ordering service was not working (probably because the hotel WiFi was terrible) so I called guest services. All they had was a couple of pizza options and a burger. Nothing healthy at all! A few sandwich or small snack options would have been nice. Overall very underwhelming and not what I’d expect from a 4 star hotel. You are clearly paying for the location and that’s it. Would not stay again at these prices. Simply not worth the money & staff pretty useless.

My daughter wanted to try it here and as we often do spa breaks I used points to pay for one night. A double room was booked as that is all you can choose and I requested twin beds. On arrival we spoke to a lovely lady from Madrid who was charming but explained at 12.00 our room was not ready but said it shouldn't be long and she would call us. I noticed when we were having afternoon tea she finished her shift but expected somebody would call - they never did and at 5.30 we approached the desk and spoke to Aricia who needs some customer service training. She said you have booked a double and proceeded to explain to me what a Queen size bed was - I am 53 and am well aware of bed sizes!! She eventually swapped a booking over and told us we could have a twin room but when we got there somebody else's luggage was in it - we were horrified that that guests belongings were treated so badly we could easily have rifled through stolen stuff etc so we shot down to reception to find our luggage as we did not trust it to be left after that. The afternoon tea was enjoyable even though we were surprised the Hansom bar is actually in the middle of the foyer - I did expect a much grander check in area but it all blurs into one. No refills on the sandwiches which was a shame as we just wanted to finish on our favourite one the ham. Service was quite slow but not a problem as we just relaxed into it but if you were on a time scale it could be stressful. We then went to the spa at 2.30 and were disappointed by this, very small pool and not many chairs to relax in but it was the changing room which was the worst - a tiny area by the lockers to change and there were so many people I had to stand by the sinks in front of the toilets to change. In the actual pool a group of ladies on a hen party were drinking cocktail cans and a member of staff was laughing and joking with them although when we spoke to the manageress she said it was difficult to stop this - I have never seen this before and it did not make for a relaxing experience quite raucous and they were not hotel guests which maybe it should only be. The treatments I booked for 4pm but I had received a call from the spa several weeks before saying could we come in at 3.30pm to help them out as they were busy and I said fine - you guessed it we sat there at 3.30pm til 4pm and were told we were 4pm!! The massages were pretty basic and I guess it depends on who you get, my daughters therapist sounded a bit better than mine. There was no room in the relaxation area for us to relax in so we sat in a corridor. We had dinner at the Booking office which was ok, a big group next to us were not happy and their complaining didn't make for a nice ambience - the steak we had was good although online we had chosen gnocci but that was the only thing not on the menu sadly. Even using points to pay for the stay (which I always feel makes you get a lesser service) I spent over £500 here and am not sure I would bother again. The one person who stands out in our memory was Benjamin the bellhop who was such a lovely guy, helpful and kind and showed us where to go and is a credit to the hotel.

No clean, fresh air exists in this hotel; there is a constant smell of stale food throughout the building. Windows don’t open and there is no alternative ventilation. I was attending an AGM with 20 others and we ate in a small function room on the first floor. On arrival at the conference room no staff were evident and the room was clearly not prepped and ready. When food was eventually served, it was inedible. First course a small slab of smoked salmon with a very odd flavour. I couldn’t eat it. The main course was a small chicken breast fillet with a couple of small breaded balls which I couldn’t identify, along with so e chinese vegetables and chicken gravy. It was all truly awful. Breakfast wasn’t too bad but there was no refrigeration. The yoghurt tasted on the turn and the very sweet overnight oats were struggling. Continental meats were on plates without coverings or refrigeration. Coffee was tasteless and bitter. Thankfully my room was paid for by others but it really wasn’t worth the £400 which was charged for the one night.

After around 15 different attempts to get a simple answer from this place I decided to get a train to St.Pancras to see if actual staff existed. Guest services seem very well protected as reception seems to want to deal with things so I think I am right “ guest services don’t exist”. That said I did get a reply from the Director of Operations. ( or something like that) apologising with the textbook scripted answers about how they strive to meet our expectations. What I want to know is why despite several emails, messages via Facebook and phone calls promising a call back that NOBODY calls back or can be bothered to take the time to write a very simple answer to my booking query. I have no doubt this is a nice place but from where I am standing I think they clearly don’t need custom right now. I asked for Complimentary breakfast to pay for the hassle and train fare to see if staff exist but this is not the way to run a business. If anyone had the decency or manners to answer me within a reasonable time ( 24 hours) then this could have been avoided. If “ being busy” is an excuse then something is clearly wrong.

Fantastic location adjacent to Eurostar. Great experience at check in with a fabulous lady from the NL. The team in (concierge) lounge also went out of their way to help us find allergic foods. Bath tub very slippy get out, use use all hand bars, (level higher than USA bath tubs also) ... slipped awkwardly myself, ordered mat for family which quickly arrived ... daughter used tub with matt and slipped badly and hurt leg. Informed front desk as we left at 640am for train with nice note (advising them of incidents and to check to ensure safety of other guests if there is a "slippery surface issue") and here we are almost a week later the only people to reach out (How can we help) are the Loss Prevention Team... Surprised as a Titanium (75 >=) nights a year the only person to check in is the guy worried about a lawsuit... not that Titanium visitor is any better than regular once s year traveler but 75 >= Marriott nights suggests some frequency of visits, does it not .... to answer loss prevention unless you can heal nasty bruise on daughter leg with a wand there is not much you can do for her, me i took meds (neurofen( for a week