St. Pancras Renaissance London Hotel in Camden

Had our wedding photo shooting there. Amazing experience

Booked a breakfast 2 months in advance after being in direct email contact with a member of staff. No confirmation after a long time, so contacted restaurant by phone, no trace of my booking email even after replying directly to their reply to me, person I sent email to conveniently not there, and I was told no reservations for breakfast unless staying at the hotel after early June. But you can still book the same through their website! Many places to eat in London, so not wasting time and money on Renaissance. I have given them 24 hrs to contact me, but of course nothing.

Great hotel with an even nicer staircase!

Impeccable service from start to finish. Laura spent time with us on arrival to ensure we had everything we needed. We requested early check in for the rooms we reserved (and a late checkout for one room; note I do have Titanium Elite status) and were accommodated without hesitation. Also, the breakfast in the Booking Office restaurant was excellent. Alex and Pasha were attentive and friendly, and made us feel most welcome throughout our stay!

Despite simply asking whether an early check-in—just one hour in advance—might be possible, I was told that no information could be provided until I physically arrived at the hotel. This lack of flexibility made it impossible for me to prepare a Plan B, which was extremely inconvenient, especially when traveling with a tight schedule. Furthermore, the staff member who answered my call was unhelpful and spoke in a manner that was both dismissive and difficult to understand due to a strong accent. I expected a much higher standard of professionalism and communication from a hotel of your reputation and caliber. This experience has left me very disappointed

We had the pleasure of staying in the iconic St. Pancras Renaissance Hotel in London, specifically in the Staircase Suite—and it was nothing short of extraordinary. The hotel itself is a masterpiece of architecture and history; stepping inside feels like being transported back in time, yet with every modern luxury seamlessly woven in. The design details throughout are breathtaking, from the grand staircases to the ornate ceilings—truly a destination in itself. Guest services were top-notch; you can tell the staff take genuine pride in their work, offering warm, attentive, and professional hospitality from start to finish. If you're looking for a stay that combines elegance, comfort, and a sense of historic grandeur, this hotel delivers an unforgettable experience.

The fact morning and afternoon is busy, the place is absolutely amazing at any time.

Very good hotel. I stayed for business and can't fault the service. The room was quiet and comfortable given the location. The vibe was a little more loud and vibrant compared to what I like but that's a me problem not the hotel itself and for those who want that sort of experience in a good location it's priced very competively.

I love the architecture of lounge and the food is great. From the buttered fried chicken to the fish and chips, excellent! The hot chocolate though is watery but the cookie is banging! I love this place and will definitely be a regular

Unbeatable service and location. High standards show everywhere, very comfortable rooms, and right atop Eurostar and the Tube.

Wonderful staff well mannered excellent hotel the best in london by far!!

What an amazing stay we had here last month! From the moment we arrived and were greeted by the extra friendly front desk staff, including Samanta who checked us in, to the room upgrade we received and the excellent service provided by Victor, who promptly came to our room to efficiently fix a couple of small technical issues, we couldn't have asked for a more wonderful hotel. Visually stunning and so well placed, I would recommend staying here to anyone looking for an above average London experience!

The location and service of this hotel can’t be matched for travelers going in and out of London by train and underground. We stayed here for more than half our trip … coming and going between Paris and the country. It is also a beautiful property with all the Bonvoy benefits. Staff was eager to please and very helpful!

Amazing stay here. Staff Amazing and quality service. Luxury stay right next to King's Cross station. Had most wonderful afternoon tea and delicious 100%. Nice and quite stay here. Good value for money 💰.

Perfect location. Excellent customer service. Magnificent rooms

A super centrally located hotel. Rooms are functional, clean. Service is helpful, but things can get a little more hectic in the evening

Renaissance St. Pancras is truly a sight to behold, then you enter, and my word are you ever privy to something that genuinely gives you pause it’s so tranquil and uplifting. And I promise you this is no exaggeration, but there’s nary a bad seat to be found in their foyer, cafe, bar space. So if you’ve not had the privilege of enjoying the Renaissance I’d suggest finding time for a tea, coffee, or cold one whenever the opportunity presents itself.

Fantastic hotel in a busier location. Such cool architecture and rooms. Service was fantastic. Would highly recommend!

When staying in London for the weekend I was looking at central to transportation in and out of the city. I found the Renaissance to be ideally located both coming in from Scotland on train and going out on train to Luton airport. It also had a tube station for our day travel around London to the sites. Rooms were updated and quiet. No real view from the room we had, but very comfortable. Staff were friendly and helpful. Would recommend, especially if you are traveling.

I love this hotel. So peaceful in the heart of London.

We hosted our wedding at the St. Pancras Renaissance Hotel. The venue itself is stunning, and the hotel management team we interacted with during our stay were lovely, courteous, and professional. However, the experience with the wedding coordination, event management, and security teams was extremely disappointing. Communication was poor, key promises were not upheld, and there was a clear lack of organization on the day — an outcome that fell far below expectations for such an important occasion. Additionally, when concerns were later raised, senior management were rude and dismissive rather than taking accountability. Based on my experience, I would advise against choosing this venue for weddings or larger events, as they did not demonstrate the ability to manage such occasions appropriately. If you are already contractually obliged, I strongly recommend securing clear written confirmation of all agreements well in advance, and making sure there is a clearly agreed time for your wedding coordinator to arrive on the day itself.

Good location, but overpriced for what you get. Service was ok and as expected for the price. We were moved on despite there clearly being lots of space for other customers. But told there was a time limit on staying... Even when buying food etc.

Excellent and beautiful hotel. You are in the center of London and yet it transports you to another era.

We stayed here before we caught the Eurostar to Paris, whilst the architecture & the bar area are nothing short of amazing, we found our room ridiculously bland & colourless , and at £349 without breakfast for a 15hour stay stupidly expensive, yes it’s London, & really handy but too expensive, so with sadness we won’t be staying there again, on a minor note the hotel took a £100 damage waiver, which took all of ten seconds to leave our account & after 15 days has yet to be refunded (we didn’t damage anything)

Me and my partner came for surprise birthday get away for my 24th birthday and the hotel was above and beyond our expectations! When we got to our room the staff had decorated the room with birthday decorations ,card and gift , also a complementary cake and bottle of champagne 🥂 The most friendly and welcoming staff and beautiful hotel full of stunning features and unique architecture. Really calming and kind environment and with the spa topping everything off for an all round lovely stay.

Very nice and conveniently located

It was an experience to remember. From the moment we arrived, Laura at the front desk greeted us with such warmth and professionalism. Our dinner at Booking Office 1869 was exceptional. Artemis made us feel truly valued as guests and Rossario’s exceptional hospitality set the tone for a delightful evening. Special mention must go to Chef Jordan, whose fish dish was simply exquisite. The hotel's seamless blend of historic charm and modern luxury, coupled with such dedicated staff, made our stay truly memorable. We look forward to returning soon.

I've been coming to this hotel for a few years now and it never disappoints! My last visit was Christmas 2024. The hotel was very nicely decorated for the season and we had one of the newly refurbished rooms which was very nice too! Laura, who was based in the club lounge, was always very accommodating, friendly, and always went the extra mile in making sure our stay was special. It was my mum's birthday, I had mentioned this to Laura and she organised a surprise of champagne and cake in the room the following day. So thank you, Laura, for helping to make our stay even more special/memorable - employees like this are invaluable to hotels!

Nunca dejes ir a Olga de la oficina de reservas. Magnífico 'huésped mío', educado y profesional, con nada demasiado problema.

A hotel to experience, worth every penny, lovely food and drink, amazing rooms and atmosphere. The rum punch experience at 15:05 every day at the Booking Bar is definitely one to attend!

This hotel is located inside St. Pancras Station, which appears in the movie ``Harry Potter and the Chamber of Secrets.'' (Incidentally, platform 9 and 3/4 is located at King's Cross Station, which is located next door and is about a 5-minute walk away.) As this is a Marriott-affiliated Renaissance hotel, suite guests and Marriott Bonvoy Platinum elites and above have access to an executive lounge called The Chambers Club. The velvet cake and scones (I forgot to take a photo) that I had during afternoon tea in the lounge were delicious and a pleasant surprise. Also, Mr. Ozge was very kind to me during that time, and I was able to spend my stay very comfortably. thank you very much. Due to the nature of the building, you can't expect much of a view, but I highly recommend it for people getting on and off the Eurostar or for Marriott Platinum or higher. Oh, I want to eat that moist velvet cake again and the most delicious scones in London!

Expensive but very nice. Food and service are excellent.

Great hotel service, rooms excellent and room service was lovely. Only thing I can comment on was the service at the bar, it took nearly an hour for an ordered bottle of wine to reach us

A beautiful place, too bad about the staff. While enjoying a drink in the bar I was able to enjoy some fantastic piano and classical vocals. Unfortunately, staff thugs forcibly removed the fantastic musicians. They're lost our future business.

Passing by from the outside, I was very impressed by the building that houses the hotel.

The front lobby is a place to meet people for an afternoon tea or evening cocktails. Lots of comfy seats and relaxed atmosphere. I came in quite a lot no need to book. They also do limited food in the evening - burger and cheese platter Good but expensive.

Not visited inside, but the exterior is just WOW

A mixed experience. The maitre d was lovely. A very personable and professional lady. The food was of mixed quality. Butter chicken starter was overcooked and had too much coating for very little chicken. Main course of sea trout very tasty. Service good but wine pouring at the table was terrible. First pouring of wine around our party of 5 was equal. Second pouring, waitress gave the first 3 full top ups, 4th got a little and by the time it came to the last person, none left. Really not very good.

Beautiful hotel, I visited it to see the famous stairs (I had to ask security to let me through because filming was going on)

My family and I came from the US to visit. We came in to check the place out, BEFORE booking our rooms. Imagine the blessing of hearing a lady singing a BEAUTIFUL Aria by Handel, along with an incredibly skilled piano player. We were so happy to be there, and loved that they had this rare wonderful classical duo. We were enthralled, to say the least. However, all of this was interrupted by a group of RUDE, RACIST, POWERTRIPPING, DISGUSTING, BULLYING, “Managers & Security”. We proceeded to hear Lauren (not a manager, but plays one on tv) tell the piano player that the piano was a historic instrument, and could not be played. It’s a new electronic piano, that is NOT historic. The other middle eastern man, physically shut the piano lid on the players hands. A minute or so later, Lauren then says it’s $1000 pounds a minute, by reservation only. Can you say “CONTRADICTION”? We have never witnessed such unprofessional and disgusting behavior. We travel all around the world, never have we witnessed what we saw there. Needless to say, we didn’t book a stay, nor will we ever. We stay in 5 star establishments regularly, this is the first time to ever witness such abhorrent behavior. Y’all should be ashamed!

An overrated hotel that has a beautiful interior, but hates culture. I once stayed there and heard beautiful music with a piano and a singer walking down the stairs. I witnessed some catastrophic security interrupting this cherished piano player and his singer. Don't visit except for watching the interior.

Witnessed ignorant hotel staff and security shut down a beautiful Handel aria and accompanying piano. It was heavenly, until these underworld monsters did the 'not allowed' routinue. Shame.

Nos hemos alojado aquí unas 4 veces ahora, ya que mi pareja viene de York, así que nos alojamos aquí por conveniencia y siempre nos ha parecido un lugar realmente encantador para alojarse. Hay una señora encantadora y elegante en la oficina de reservas (cabello negro y zapatos hermosos) que es muy amable y eficiente. Este viaje nos encontramos con Fod que era muy servicial y amable. El hotel está en un lugar encantador y el ambiente del bar de la oficina de reservas es simplemente fantástico.

This is such a beautiful hotel, the interior is so beautiful and the Christmas decorations were amazing. Although we only stayed for one night it was an amazing experience, the staff made us feel very special. They were all so friendly and welcoming. We will be back

Good value for money especially for London. And just a stone's throw from Paddington underground station, which is great when you come home exhausted after walking up and down the streets of London. Friendly and welcoming staff.

Everything was perfect! Great food and service . Rooms were comfortable and clean. Overall, Supurb!

Just wow. History at your fingertip. I just wish more hotels will do historical tours of their buildings.

Emily serving as host at lunchtime was rude and refused me a seat. Otherwise room was lovely and hotel located in an ideal spot.

Everything beautiful. The only disappointment was breakfast, à la carte, but of questionable quality.

We were there August 2023. The staff were friendly and professional. It's a big hotel and sometimes hard to find your way around. I loved how close it was to the train station though. Able to catch our train quickly without traveling half way across town. Would definitely stay here again.

Great building. Service is great. Lounge was enjoyable. Pool has child hours, 8-10 and 14-1600

Conveniently located with direct access from Kings Cross train Station looks like Harry Poter's school, Hogwarts. The lobby is always pretty crowded ,and the rooms are up to the reputation . The meeting and events Halls are elegant and aristocratic creating an atmosphere of 18th century . You will feel like Cinderella at the Castle. Go there

Atención al cliente eficiente y amable, ambiente cómodo y muy acogedor. Mi cena vino bien después de todos los demás en nuestra fiesta, pero el camarero me dio una bebida gratis para compensar.

Solo me gustaría decir lo encantador que fue en el desayuno de esta mañana ser presentado con un café tan hermoso, nit solo sabía delicioso, pero se veía precioso también, gracias Daniel por hacer mi mañana

Me alojé aquí hace 18 meses y es hermoso, así que pensé en venir para un par de martinis post entrevista de trabajo en el vestíbulo antes de mi tren. Esperé siglos para que me sirvieran una copa, tuve que pedir por segunda vez un vaso de agua del grifo que solo era posible ya que estaba sentado junto a la barra. Luego pedí una segunda copa y un menú de bar. Mi bebida y el menú llegaron rápido, pero eso fue lo último que vi de cualquier personal (por lo que no pude pedir comida) hasta que tuve que llamar al camarero para mi cuenta a tiempo para tomar mi tren. Ahora esperaba que me costara. Es un hermoso, hermoso vestíbulo del hotel, pero el £ 49. El billete de 50 por dos martinis era un poco más empinado de lo que pensaba... ¡Pero entonces soy un norteño! Si me hubieran dado un gran servicio no me habría irritado la cuenta, pero a ese precio nunca espero ser ignorado durante varios minutos mientras dos miembros del personal hablan entre sí.

Went there for a work conference, the food, service was brilliant

Popped in to ask about afternoon tea. Greeted warmly by front desk, then restaurant host. And meet so many other staff around the building who welcomed us to explore.. amazing

Se trata de comida en el comedor principal, la comida, el servicio y el ambiente eran todos geniales. Teníamos el menú establecido que ofrecía una opción de Dios pero limitada. Personal alegre y atento, la comida muy bien presentada y nos sirvió con una sonrisa. La habitación es espectacular, los herrajes victorianos acentuados, un montón de pan de oro. Con vino trabajado a £ 70 por cabeza. Excelente relación calidad-precio y servicio de esta calidad.

A beautiful building in a central location and perfect for traveling by Eurostar. Be sure to book a room with access to the Chambers Club, the breakfast there is really good and you can get drinks at any time throughout the day at no extra charge, as well as small evening snacks and Aternoon Tea. Would I book there again? Rather no, there are the following reasons - We encountered mice on the 1st floor and in the Chambers Club (the appropriate bait is available - maybe that will help) - Our room card only worked for a few hours, then the door between the elevator and the hallway was blocked for us and we had to go to reception every day - on the last evening we had a "threatening letter" in our room, saying that we had already used extras for over 500 GBP and that 200 GBP would be debited from our credit card for the next two nights; If we don't want any problems when checking out, we should come to the reception immediately (almost sad, at the reception they were completely irritated and just said "they didn't have any extras, I don't understand that".....)

Nos alojamos aquí por 1 noche antes de coger un tren Eurostar temprano por la mañana. Registro eficiente. Nos alojamos en una nueva habitación renovada en el ala Barlow ( 733 ). Preciosa cama cómoda. Un montón de espacio para la ropa y un gran baño con fabuloso paseo en ducha. Hay pocos bares. Fue lo suficientemente encantador para sentarse fuera en la terraza para una copa de vino por la tarde, tienen calentadores y mantas si te pone frío. El bar de la oficina de reservas por la noche es animado y animado.

Incredibly rude, brusque service; really gone downhill (my friends commented, like a Premier Inn lounge, though that does a disservice to the Premier Inn). Tried to get a table in the lobby lounge. “45 minute wait if you’re not eating!” (it was 5.30pm & there were plenty tables). Shunted off to the ticket office bar. No obvious hostess system - it’s just a bar after all - so sat at a high stool table in the bar area. After about 20 minutes (no drinks service in all that time) a hostess came bustling over & literarily growled “how many people?” (Like she couldn’t count), promptly followed by telling us we had to leave as said we weren’t eating. Tried to direct us back to the lobby lounge; when I said we were told 45 mins wait there and to go to the bar, she was unrepentant and said we had to move. Quite cross by now at her attitude, I said I wouldn’t move until we had a table to move to (I was trying to conduct a business meeting), She then suggested a cafe next door on St Pancras concourse! I said no. She then flounced off, seemingly to find us seats but never returned. A few minutes later a lovely man came over snd asked if he could find us seats. Then transpired there were ample. £40 for two drinks after being treated like an inconvenience? I won’t be rushing back.

We used to come here a lot.... This will be our last visit. Waiting to be seated, rude hostess and told we cannot stay for a coffee, we must have lunch. Come.on. It's a hotel lobby, and really, ordering coffee should be an acceptable past-time. The minute places start to make all these silly rules, people will stop coming!

I had spa day absolutely perfect,wow

Absolutely wonderful 1 night stay, with the kids, when visiting Wembley Stadium. We got a very warm welcome, from the doormen and tge reception team, a great start. On arrival at 3pm, our family room wasn't ready, so we were offered a room upgrade to a suite. It was beautiful. Great comfy beds (even the 2 x rollaway beds), fab facilities. Particularly loved the White Company toiletries and L'Occitane pillow spray 🤍 Breakfast was delicious, and we had a very lovely waitress. All in all, cannot recommend this hotel enough. Will definitely be back x

The hotel is gorgeous. This is an amazing building. Our room was nicely appointed. I had a couple of issues. The breakfast service was g-l-a-c-i-a-l. When I am on vacation, I don't want to sit around waiting for my food. The point of having breakfast in the hotel is to eat and then get out to see London. We had to wait and wait. It made no sense as the restaurant was not crowded. They just seemed to take their sweet time. I also had an issue with the doorman. I was carrying a DSLR camera - not taking pictures. The guy approached me and says that I can't take pictures inside with a "professional" camera. First of all, I was not taking pictures. Furthermore, really? I cannot take pictures of the lobby of a hotel where I am spending hundreds of dollars to stay? Quite ridiculous. Other than these issues, the hotel was okay. The location is so-so. Long train ride to where the action is. Update: My spouse complained about the service. They took two beers and a bottle of water off our bill. Interesting choice since we complained about the breakfast and not the drinks. It makes it seem like they are not taking our complaint seriously, as if the only reason we are complaining is to get a discount.

A truly breathtaking location. The building is one of the finest I have stayed at ever. After a previous stay I would have put it on my "must see" hotels around the world. It's convenient to my meetings in the area, and so easy to get to from Heathrow. This stay was unusually expensive, but I had enjoyed the spectacle of the building so much on a prior stay I thought it was worth the charge. Upon my return home I came up in welts on one arm and one side of my head. The hotel have (after 3 weeks) confirmed the presence of bed bugs. I understand that this is something that happens, the train to the continent stops beside this hotel. It's a big, international, interconnected city. Here's what was avoidable: Taking days to acknowledge my complaint, with further guests exposed to the bedbugs through this period, not contacting me when we have agreed (multiple times). Taking 3 weeks to acknowledge the bed bugs. Commiting to make restitution and not following through. The marks on my arm are still visable. This is a risk as a frequent traveler (though you would hope less of a risk at such an expensive hotel?) The complaint handling should have been a chance to shine. When I get them on the phone the apologies are profuse. Never any follow up. Not a customer centric culture.

We paid a visit to enjoy the architecture of the Hotel. Very kind and helpful staff. Compliments.

A Truly Memorable Staycation at St Pancras Renaissance Hotel My recent staycation at the St Pancras Renaissance Hotel London was nothing short of extraordinary. From the moment I stepped into the iconic building, I was transported into a world where history meets luxury. I had the pleasure of staying in the St George Gilbert Scott Suite, and it was absolutely phenomenal. The suite itself was a perfect blend of historic charm and modern amenities including the separate living/dining room. The high ceilings, intricate detailing, and grand windows overlooking the bustling streets of London made the space feel both grand and intimate. The attention to detail in the suite’s decor truly pays homage to the rich history of the building, while the modern comforts ensured a relaxing and luxurious stay. One of the highlights of the hotel is the iconic stairway, which is nothing short of magical. Walking down the staircase felt like stepping into a different era—each step is steeped in history and elegance. It’s no wonder this staircase has been the backdrop for so many iconic photographs and films. I spent a good amount of time just admiring the stunning craftsmanship and taking in the atmosphere. The service throughout my stay was impeccable. The staff were attentive, friendly, and went above and beyond to ensure my stay was perfect. From the warm welcome at check-in to the personalised touches in the suite, every detail was thoughtfully curated. Dining at Booking Office, the hotel’s restaurant, was a delightful experience as well. The menu offered a great selection of British classics, including Sunday Roast and the ambiance perfectly complemented the historic setting of the hotel. In conclusion, my stay at the St Pancras Renaissance Hotel was a truly memorable experience. The St George Gilbert Scott Suite and the magical stairway are just a few of the highlights that make this hotel stand out. If you’re looking for a staycation that combines luxury, history, and impeccable service, I highly recommend this hotel. I will definitely be returning!

Fabulous hotel. Fabulous staff. Fabulous food. Didn't want to leave..

Luxury and history with warm hospitality. We were welcomed after a long flight by Yana who made us feel so valued and welcome. She is an asset to the hotel. The service and club room is fantastic here. Beds are comfortable and bathroom beautiful and glamorous and clean.

Our stay at St. Pancras Renaissance Hotel London was outstanding. The check-in/check-out process was a breeze, and the front desk staff was terrific. They were very friendly and polite and eager to help in any way. Our stay was luxurious and was just the convenience we needed to bridge the gaps between our flight into London and our trains to and from Paris and Edinburgh.

I was in the beautiful lounge. I like the ambience and the staff are nice but unfortunately the service is shockingly slow - slow to get served then excruciatingly slow to get our food and drink. Thankfully nobody is bothered enough to then hound us out once we are finished.

The sleazy manner in which the entire front desk staff deceives you into joining the Bonvoy membership program ensures I will stay away from Marriot properties going forward. The hotel could have been the best in the world and it would not get rid of the bad taste of how the staff handled the situation.

Horrible customer service the hotel is impossible to reach on the phone after having contacted the Marriott telephone switchboard to speak to the reception manager who treats the problems with nonchalance and does not care about customer returns

Perfectly situated for exploring the sights of London yet the ambiance makes you want to stay, relax and never leave.

Francesco thank you very much for help

Hotel itself is nice but severely understaffed to the point of affecting ability to serve clientele. As a platinum elite member I was asked to wait 3 hours for a room, even after check-in time. I assume this is because of housekeeping issues. As many times as I asked for help, no one would assist me with this issue. Front desk staff just kept disappearing to avoid customers. That didn't stop them, however, from approaching my child and asking her essentially to vacate the lobby because it looked bad to have people sitting around waiting. She had to sit on the floor because there was no where else to sit due to the number of waiting people. The room refrigerator didn't work. There are no bathroom ventilation fans. The bathroom doors kept closing by themselves. Carpets were dirty. Kitchen was open to the hallway leading to the elevators, creating a lot of noise, heat and bad smell. The guest wi-fi didn't work and after several hours of trying to figure it out, only then did the staff give us the appropriate network. The key card machine was also broken, so when my key failed to work I had to wait a significant time for a new one to be made. All in all, a disappointing stay.

Good place for meetings. Food quite pricey.

I stayed here with family for 2 nights during a multi-city trip to Europe, and we loved it for the most part. It's historic but beautifully renovated, and the public spaces of the hotel are just stunning. We had a wonderful meal in the Booking Office restaurant, and staff were lovely. It's also in a fantastic location for transit, being part of St. Pancras Station. The rooms aren't quite as nice as the public spaces - just typical business hotel-type rooms, but they were spacious, comfortable, and very clean. Watch out for the bathrooms: they've been set up with extremely high-sided tub/shower combos that have no curtain or full wall, so it's very difficult to take a shower without soaking the entire bathroom, which becomes a pretty serious slip hazard. It's also difficult to get into and out of the tub safely - my sister and I are on the short side and both ended up with huge bruises on the back of our legs where we scraped them against the sharp-edged tub top while trying to climb out.

Beautiful hotel outside and the inside common areas. The rooms need updating. WiFi was down for over 12 days with little to no concern. No excuse for that.

1-star service at a 5-star location - no wifi - rude staff - poor housekeeping - but beautiful building!

Very professional staff, good location nr to all public transfers, Euston is just a short walk away. Clean and tidy as you’d expect, excellent food and again friendly and welcoming staff. I would recommend

Went to The Gothic (bar) used to be The Gilbert Scott. The place is still stunning like before. The old fashioned was very good indeed. Definitely give it a try. Not the cheapest place but you get what you pay for

The ambiance is unmatched. The location is perfection. I would prefer some more international options at breakfast, and the lounge offerings were more robust before the pandemic, but at least this Marriott property still offers both amenities as many do not. It's hotel staff who truly set this place apart from any other Marriott property we've ever stayed. They go above and beyond to make you feel like welcomed and at ease!

One of the nicest places we've stayed at.

Beautiful hotel and excellent location

My comment relates to the hotel as a meeting place. In summary, it's an excellent choice. There's a more informal cafe outside overlooking the platforms and a more formal brasserie with table service inside. If looking for a work or social meeting spot in a central location in London with good public transport, you can't go wrong.

Absolutely stunning building-beautiful architecture-the staff were very welcoming and helpful. The room was so comfortable with a fantastic view onto the station

Won my stay in a competition. A hotel I’d always wanted to visit. To say I was excited was a bit of an understatement!. A beautiful hotel with such a welcoming team. The staircase is just iconic and then our room! I was upgraded to a chambers suite. Wow, all I can say is perfect. Had a slight issue with the lights, which was sorted almost immediately. Had dinner at the Booking office 1869 restaurant, food & service was once again first class with a lovely atmosphere. I had excess to the Chambers Club and nothing was too much trouble. My stay was so worth waiting for and I can’t thank everyone enough. Sadly, I had to leave a day early, due to a family emergency but I will return and I cannot wait 🧡

I recently stayed at Hotel and unfortunately had a disappointing experience. While the facilities were decent and the location convenient, the overall atmosphere was marred by the rude behavior of the staff. Despite attempting to engage politely, I encountered dismissive and unprofessional attitudes. It's a shame because with better customer service, this could be a pleasant place to stay.

Our evenings drinks were spent in the rather unexpected company of three mice running around the main hall bar tonight - upon bringing them to the attention of the waitress, she reacted with no surprise whatsoever. Not the "guests" I would expect to find in a 5-star hotel...

★Where is WiFi? ★Where is WiFi? [Japanese & English] The location is excellent. It's also one stop from Paris. The room was small, but I thought it was fine since it's a historical building. However, I couldn't connect to WiFi, so I used the portable WiFi I brought with me. The location is excellent.It is also one station to Paris."The room was small, but I thought it was good because it was a historic building."However, the WiFi was not connected, so I used the portable WiFi I brought with me.

They really could not have done more for us. A birthday stay in the Grand Junior Suite on the Chambers side, always recommend staying in the Chambers as it is the main old building and the rooms are nicer. A birthday platter, fresh fruit bowl, a bed full of balloons, my mother was so surprised by their kind gesture. We had a great time exploring the vast halls and famous staircases, having a drink in the chambers bar. Everywhere was quiet and comfortable.

I stayed 4 nights for business in April and wondered many a time how this hotel managed to get a 5 star classification. To start with pros, the room was great: It was spacious and clean, and very quiet at night so I had good nights' sleep (I specifically asked for a quiet room). And it's conveniently located next to King's cross. The service and maintenance was very lacking, however. I got there after a long sleepless 10+ hr flight at 1:30 PM, and they turned me away to come back at 3 PM. Which is understandable given the policy, but most other hotels would have let you check in. The kick was, when I came back at 3, they had me wait for another ~40 min because the room wasn't ready. It sucked even more because there wasn't much room to wait comfortably at the lobby because 99% of the space was occupied by restaurants. There was literally 1 really uncomfortable sofa to sit in, if you're not a restaurant guest. The female staff who was supposed to check me in mysteriously disappeared after I was waiting for ~20 min, but the staff who took over was very courteous. The housekeeping wasn't thorough. They didn't do a good job cleaning the bathtub and somehow decided to skip the complimentary biscuits for the last 2 days. When I asked for a yoga mat, the room service rudely answered "Ooh, I don't think we have any available in the building'. When I asked whether they can check, they said they'd check and deliver it to me if there was any. To a surprise to no one, no yoga mat was ever delivered to my room. The TV was non-operational for the half of the stay because of wi-fi issues, and the staff wasn't apologetic about it either. The lifts and the lobby corridor smelt like rubbish bins, and there are no separate lifts for contractors or staff. Overall, the room and the location was great, but there are many better 5 star hotels in London than this.

Awful experience - The wifi does not work. Not acceptable for a hotel room at that price (420 pounds) when you are on a business trip. - The television does not work - The staff is completely impersonnel. The clients are not human beings but credit cards

We had a fantastic stay at The St. Pancras Renaissance Hotel. This historical building is stunning, and the service we received from Renato was first class. Highly recommend Staying here if you are in London, We will hopefully be back soon…

Went for a Dine & Unwind at their spa and restaurant with my Girlfriend. The staff at spa reception were hopeless(weren’t even expecting us following our booking), the spa itself has a tepid pool and a single busy steam room, saunas are not mixed so it was an incredibly limited experience. They tried to present us with a set menu (either fish or chicken). The whole evening was totally forgettable for £200. Just dine out somewhere nice or splash cash on a nice spa. This was worst of both worlds.

Great service! Our outlets for charging did not work and they kindly switched our rooms no trouble! The food was great and the service very good! It is in great proximity to the St. Pancras Train Station which was very convenient! Highly recommend if you need a place to crash before exploring London!

The St. Pancras Renaissance Hotel in London is not just known for its luxurious accommodation and stunning Victorian architecture but also for its cinematic fame, notably appearing in the Harry Potter film series. This iconic hotel, adjacent to St. Pancras Station, provided a magical backdrop, particularly in "Harry Potter and the Chamber of Secrets," where the enchanting exterior and its platforms were used to depict scenes involving the Hogwarts Express. The hotel's striking facade and historical significance make it a point of interest not only for guests but also for Harry Potter fans looking to capture a piece of the magic.

The moment you enter the St. Pancras Renaissance Hotel, you're transported to an era of Victorian grandeur. The Gothic Revival architecture is simply breathtaking, from the grand staircase to the soaring ceilings. Our room was impeccably appointed, blending historical charm with modern luxuries. The staff went above and beyond, making us feel like royalty. Whether you're sipping tea in the lounge or enjoying a delicious meal at one of the restaurants, St. Pancras is an unforgettable London experience.