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Very nice hotel and attentive staff, perfectly met my expectations

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Cédric Lasgi . 2024-10-03

MORE AT Google

We recently stayed at this hotel with our baby and had an incredible experience. From the moment we arrived, the entire team was more helpful than we could have imagined. Special shoutout to Keisha, the manager, who went above and beyond to ensure we were settled into a room that could accommodate a baby cot. They even set it up for us before we arrived! The staff was always friendly and eager to assist, making our stay truly enjoyable. The hotel was clean, comfortable, and in a great location. As Americans traveling with a small family, we couldn’t have asked for a better experience. We would definitely stay here again!

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Mark Steiner . 2024-10-01

MORE AT Google

One of the best hotels I’ve stayed in. Incredibly kind staff and good sized rooms for London. The overall service is truly top tier. Whatever the staff is getting paid now they deserve a raise. Special thanks to Visa (sorry if I’m misspelling your name), he goes above and beyond. Great person. Location wise if you want something relatively central to downtown London this is great. It’s near trafalgar square so it can get a little busy and touristy, but it is what it is, most of London is touristy anyways. The food is also great and what you’d expect from a 5 star hotel.

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D . 2024-09-29

MORE AT Google

Location close to everyone in the center of Picadilly

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Dija Douj . 2024-09-28

MORE AT Google

Excellent full English breakfast and the spicy Shakshuk served by Monikar who was attentive, knowledgeable and with great service

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David T . 2024-09-10

MORE AT TripAdvisor

This is the best hotel in London well i think it is as soon as you walk in it feels so fresh the smell of lemon grass 😀 makes you forget you are in the centre of London The staff are so welcoming they treat you just like a VIP The rooms are spotless there's plenty of room Well the location is just perfect definitely recommend 5 stars every time

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Carol Nesbit Bayley . 2024-09-03

MORE AT Google

Great hotel! The staffs are very nice. My daughter had medical issue during our vacation. The staffs helped us calling her doctor in US! Appreciate it! 5 stars!

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Y Z . 2024-09-03

MORE AT Google

Had a wonderful late lunch. Excellent fish - everything was very flavourful. Service was very attentive and friendly. Will definitely come again during our stay in London!

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Ingrid . 2024-08-31

MORE AT TripAdvisor

Manuel was a fantastic host! We will be back soon!

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Andrea Gomirato . 2024-08-29

MORE AT Google

I visited the restaurant inside the hotel on a weekday afternoon. We had a 2-course meal for £29. We ordered two non-alcoholic cocktails as well. The food and drinks were both excellent. I highly recommend it. Thank you, Manuel! You’re amazing.

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이을지 . 2024-08-29

MORE AT Google

Amazing atmosphere, delicious food and astonishingly friendly and polite stuff. Thank you Aarati for making our visit so relaxed and pleasant. Your attention to customers and politeness are exemplary!

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Yan . 2024-08-26

MORE AT TripAdvisor

Great breakfast and they have restored the formula breakfast but under a different name- great value delicious food.

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P RHODES . 2024-08-25

MORE AT Google

trato excelente. su personal es muy profesional y especialmente el Sr. Frayer. thanks so much. una buena experiencia 👍

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Departure34363611299 . 2024-08-16

MORE AT TripAdvisor

The food was excellent and service from Aarati was impeccable thank you for an excellent evening, highly recommend for a date night

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Sophie B . 2024-08-08

MORE AT TripAdvisor

The location is in Covent Garden. Walking, shopping and coffee shops are within walking distance But the rooms are very narrow and the bed is for one and a half people. We asked for connecting rooms because we are a family with children and this service was not available to us The breakfast is good and the service is excellent

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Hind Mh . 2024-08-04

MORE AT Google

Dimitar gave us great service, nice hotel from all angles

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Daniel francisco Garcia perdomo . 2024-08-03

MORE AT Google

Manuel did a great job! Fast service

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Danielle Olla . 2024-07-30

MORE AT Google

St. Martins Lane Hotel is absolutely amazing! We had such a fantastic time during our stay. Ali at the front desk was exceptional with his outstanding customer service. He went above and beyond to ensure our visit was perfect. We will definitely be back soon!

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AONO SAYORI . 2024-07-30

MORE AT Google

The staff were welcoming and very professional, unfortunately their hard work is let down by the room. We had stayed at this hotel 10 years ago and the decor of the room had not changed in that time (we checked a photo taken in 2014). The general fixtures and fittings were very worn. Various chips and cracks on furniture showing many years of wear. We had expected to see a much better condition for the price paid. The room was clean and breakfast very good, but the general appearance of the room was a significant let down.

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Ian Lester . 2024-07-29

MORE AT Google

Needed a drink and lunch while shopping in town. They immediately sat us in the garden at a lovely table, looked after the dog, delivered perfect cocktails and tasty food. Monica, our server, was a delight.

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James Hilton . 2024-07-28

MORE AT Google

A hotel with spacious rooms but uncomfortable beds Expensive and really unjustified price The room was not cleaned despite our requests We will not return to this hotel

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דוני זוסמן . 2024-07-27

MORE AT Google

Awesome afternoon tea - Monika was great!

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Kyle Lefler . 2024-07-26

MORE AT Google

We stayed at St Martins Lane for anniversary trip and the hotel, staff, and property is beautiful. When you first walk in it smells sooooo good. The only thing I didn’t like was the garden room is directly above the kitchen and staff area. So there was a lot of noise such as doors closing, staff coming and going plus lots of dishes clinking. So I don’t recommend the garden room. Also the rooms are NOT sound proof(as advertised) so be cautious if you are with your partner on a romantic getaway. It was little embarrassing but neither was a huge issue just in case that information is helpful to anyone.

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Andrea Barber . 2024-07-25

MORE AT Google

Excellent hotel. The staff were very welcoming and rooms were clean. Perfect location close to all the places I needed to go. I’ll try this one again

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Joshua Hunt . 2024-07-24

MORE AT Google

St. Martin’s Lane in London far exceeded our expectations! From the moment we arrived, the staff was incredibly welcoming and attentive. The chic and modern design of the hotel perfectly complements the historic charm of the city. Our room was spacious, beautifully decorated, and offered stunning views. The location is unbeatable, right in the heart of Covent Garden, with easy access to top attractions, theaters, and dining options. The hotel’s restaurant and bar were exceptional, providing delicious meals and drinks in a stylish setting. Every aspect of our stay was impeccable, from the excellent service to the luxurious amenities. I highly recommend St. Martin’s Lane for anyone seeking a memorable and enjoyable stay in London. We will definitely be returning!

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Jan Koren . 2024-07-24

MORE AT Google

Came here to catch up with family. Nice relaxed atmosphere. Good mains, Fantastic desserts and great service from Aarati

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Peter N . 2024-07-23

MORE AT TripAdvisor

Nice centered location, convenient if you like to walk.

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Abel Filho . 2024-07-20

MORE AT Google

We had an incredible experience. The food was divine, but the service was exceptional! Manuel was attentive, informative and looked after us throughout our dining experience. Will definitely be back!

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Storm Martini . 2024-07-16

MORE AT Google

Love this hotel, definitely our go to in London! And the signature smell of the lobby is mesmerizing, brought back home the room spray for my daughter who was obsessed with it and kept throwing herself on the carpet in the lobby. 😍😂

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Inés Dotti . 2024-07-04

MORE AT Google

Inventive and fairly priced, and everything we had was subtly seasoned and cooked. Our dinner, on the lovely (and quiet) terrace, was never less than superb and with dessert reached the sublime. The skilled and hilarious service from Manuel was a treat in itself. It was a meal none of us will forget, or want to forget either.

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Michael S . 2024-06-18

MORE AT TripAdvisor

We had a wonderful pre- theater dinner. The food was delicious and our waiter Manuel made us feel special and celebrated!

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Scenic169719 . 2024-06-16

MORE AT TripAdvisor

Thanks to Aarati, good advice for a drink. It is a very nice place to stay and a lovely hotel for the week-end in London. Lovely place

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Pascal B . 2024-06-15

MORE AT TripAdvisor

Juhi and all of the team at the restaurant was great! They made us feel welcome every morning and the food was hot and consistent.

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Inspire17481098043 . 2024-06-15

MORE AT TripAdvisor

Visar, one of the doormen, went above and beyond to make my stay and business trip a success including providing detailed directions, finding items for me and recommending places to eat and shop.

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Chris Cheng . 2024-05-30

MORE AT Google

Fantastic location. Many sights can be easily reached on foot. From Heathrow you can take the Piccadilly Line directly to Leicester Square. Then it's only about 150 m to the hotel. However, you have to know that this underground station is not barrier-free and you have to carry your suitcases up/down a few stairs. However, most of the altitude is overcome with a long elevator. The three of us had a deluxe room with a king-size bed and an extra bed. The room was very clean and bright. We had a view of the Nelson statue in Trafalgar Square. Very cool! The beds are comfortable. The bathroom was great. The staff is very friendly and helpful. If you want to complain, then on a high level: there wasn't enough space for suitcases in the room (probably due to the extra bed). And overall there are very few compartments/cupboards or general space for clothes. And we didn't really get along with the air conditioning. It was either too warm or too cold. We definitely want to come back one day, but then we'll probably get a bigger room and be introduced to the air conditioning at the beginning ☺️.

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Lilaea . 2024-05-30

MORE AT Google

St. Martin's Lane Hotel is hands down one of the BEST hotels I've ever stayed at. The location is absolutely perfect, placing you right in the heart of everything. The bar was fantastic, offering a great atmosphere and excellent drinks. While the room (we chose) wasn't particularly special, the service more than made up for it. My sincerest commendations go to Franco, Analise, and Carlos. Their exceptional service and friendly disposition truly stood out. Although I don't recall the names of other staff members, every single person I encountered was friendly, kind, and incredibly helpful. And just sitting in the lobby, I realised they treated every single guest with the same care and attention. Overall, St. Martin's Lane Hotel excels in hospitality and provides an outstanding experience. I highly recommend it to anyone looking for a top-notch stay. Even if I don't need a hotel, I will most definitely will stop by to say hello the next time I'm in London. Thank you all! Love, Kalifa Xx

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Kalifa-Afia Augustus . 2024-05-28

MORE AT Google

From the moment we arrived to the time we left the service we received from every staff member was exception. The attention to detail and fantastic service had exceeded all the previous accommodation we had stayed in over the last 3 weeks. Well done!

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Andrew Turnbull . 2024-05-28

MORE AT Google

We had a wonderful afternoon tea - there was so much we had to box up the last two tiers to take home! Skender was an exceptional host and server: incredibly polite, attentive and knowledgeable. Our dietary requirements (halal, with my Mum's allergies) were catered to sensitively with no problem. The quirky paintings and references to them in the tea were a fun touch!

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Ameena G . 2024-04-13

MORE AT TripAdvisor

I can’t believe how amazing the food is!! The server Manuel was so knowledgable about the food and very intuitive on mine and the other guests taste and told us about the various meals and sides to go with them. Manuel was SUPER amazing with my 7 year old keeping her occupied with a colouring book and making her feel a sense of responsibility ordering for herself.

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Voyager51784965593 . 2024-04-12

MORE AT TripAdvisor

Mr Manuel provided excellent customer service! I enjoyed the food and drinks. Would definitely recommend!! Thank you

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Moriayo O . 2024-04-12

MORE AT TripAdvisor

Food was great, our waiter Manuel was even better!!! He’s amazing!!! It was my birthday and I went the my family. He was very kind and bubbly and lots of laughs were had!

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Reanne O . 2024-04-12

MORE AT TripAdvisor

Adam y Manuel nos atendieron de forma espectacular, las recomendaciones de Comida simplemente maravillosas Adam y Manuel nos atendieron maravillosamente y nos consintieron en español Millones de Gracias

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Navigate65202591019 . 2024-04-07

MORE AT TripAdvisor

We had an amazing meal at The Restaurant. Flavours and dishes were perfectly explained by the lovely Manuel, who was very energetic and helpful during our time there. Would 100% recommend!

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2811kerriv . 2024-04-06

MORE AT TripAdvisor

Manuel was lovely, great service! He was very friendly and very funny Food and drinks were great, will defo come back 10/10

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lizayi2023 . 2024-04-06

MORE AT TripAdvisor

Been here a few times. Nice vibe, not too loud, set menu very reasonable. Manuel looked after us very well indeed, we'll be back

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Sue W . 2024-04-05

MORE AT TripAdvisor

The best breakfast in London . Exceptional service Diana and frayer . Great place , good price and so cute!!!!!!!!!!!!!!

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alejandrasC1012QW . 2024-04-05

MORE AT TripAdvisor

We had a couple drinks in the bar of the restaurant and it was amazing! Juliana and Marek were great! We had espresso martinis, porn star, tobacco dock and soho. They were so good! Definitely coming back for more drinks!

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Michael S . 2024-04-05

MORE AT TripAdvisor

Fabulous food and service, we were served by Juliana who was very welcoming and knowledgeable on the menu, with great recommendations. A very relaxing and pleasurable dinner.

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Deborah P . 2024-04-03

MORE AT TripAdvisor

I took my mother here for her birthday this Easter weekend. We were exceedingly well looked after by Skender. Service was exceptionally good without being intrusive. I also think 2 courses for £25 is great value. All in all we had a fabulous day.

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NW11_12 . 2024-04-02

MORE AT TripAdvisor

Wir hatten ein wunderbares Frühstück während unseres Aufenthaltes in London. Sehr cooles Restaurant mit aufmerksamem Team.

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sandra_verreist . 2024-04-02

MORE AT TripAdvisor

Juliana Joel was a wonderful waitress, very attentive and friendly to us and our children. We went for the TimeOut offer which had a great selection of food choices and the house wine was very nice. All on a beautiful restaurant. Would recommend and we would go back. Thank you Juliana for looking after us.

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LauraMaria18 . 2024-04-02

MORE AT TripAdvisor

The restaurant was lovely really nice food and great service by Juliana and Joel they couldn't help us enough. Would definitely come back.

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jackcL2820ZM . 2024-04-01

MORE AT TripAdvisor

Fantastic service and food by Juliana & Joel. Went with children and felt very relaxed and we were well taken care off. Would definitely go back.

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592daxm . 2024-04-01

MORE AT TripAdvisor

Great brunch. Food was delicious and generous drinks. Skender was great. Very friendly and made the experience better. Great atmosphere with DJ too

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Tamsin D . 2024-03-31

MORE AT TripAdvisor

Great staff! From the minute I arrived to the end the staff were so friendly and attentive. I applaud our waiter, Skender. Pitch perfect!

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G G . 2024-03-31

MORE AT TripAdvisor

great service. well looked after and the food was great. i had the Shasuka which after a big day and night was the perfect cure.

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Adrian F . 2024-03-31

MORE AT TripAdvisor

I was here for bottomless brunch, the food was amazing and the drinks and service was great, our server Skender was lovely and helpful

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me p . 2024-03-31

MORE AT TripAdvisor

Slender was our server, amazing service, quick, friendly etc. Amazing food and drinks and lovely atmosphere and grate location

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Eli P . 2024-03-31

MORE AT TripAdvisor

The food great, the service was outstanding, thanks Manuel. The suffle starter was amazing, as was duck for main. Would recommend

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Garry G . 2024-03-29

MORE AT TripAdvisor

Frayer is an awesome and friendly waiter who speaks multiple languages including Spanish. He was very kind to our family. 🤗😁

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Giselle B . 2024-03-29

MORE AT TripAdvisor

I ordered the brunch menu. the food was fabulous and everything was well made the products was fresh and high quality. I had a good dinning experience and the staff was very attentive, friendly and especially Juliana and Joao.

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David T . 2024-03-15

MORE AT TripAdvisor

We popped in for a late supper after a screening at BAFTA. Marek mixed us some delicious cocktails, and we were looked after superbly by Marek and Kohinoor. I had an excellent Ribeye steak and my wife had the Celeriac Mille Feuille. Both were superb.

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Joss Taylor . 2024-02-14

MORE AT Google

Top notch. Loving my stay. The 5stars go to Visa, Octavia and Marek. Lovely hotel at a sensible price. Staff were very good, Merak....outstanding and only 18. I hope senior management take note

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John Grindey . 2024-02-13

MORE AT Google

Was there for “Tea & Tales” the afternoon tea. Our host “in the den” was Juliana, she welcomed us warmly and guided us perfectly through the whole experience. Absolutely recommended!!

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Jens Mundt . 2024-02-12

MORE AT Google

Went for a typical afternoon tea at St Martins Lane. A warm welcome at the reception. Soon we were guided to the Den. Juliana was our host who welcomed us warmly. After explaining the storyline around the tea we were good to go. She offered a great service and was around when needed.

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Yannick Zabel . 2024-02-12

MORE AT Google

Excellent service at the restaurant by Juliana

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Teodor Vaideanu . 2024-02-11

MORE AT Google

Everything perfect! Juliana and Debora are extremely attentive and proactive

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Taís Romão . 2024-02-11

MORE AT Google

Juliana and Max were very helpful at the hotel bar. The St. Martins Lane hotel is great

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Ryan Crouch . 2024-02-11

MORE AT Google

Skender was amazing with his service to us today ⭐️⭐️⭐️⭐️⭐️

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Karen Hutchcraft . 2024-02-10

MORE AT Google

Juliana was an amazing server. The staff were so welcoming and helpful. They even threw in a few surprises for my birthday. We will definitely be back the next time we’re in town. Thank you!!

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Jaime Costello . 2024-02-08

MORE AT Google

We arrived at 6pm for a pre-theatre dinner. We asked whether we had time for three courses and were told we would. It took an hour for dinner to arrive (and it arrived without the sides we ordered) and they arrived with dessert just as...

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Nomad10142953729 . 2024-02-07

MORE AT TripAdvisor

manuel service was excellent very friendly attentive to the customers' requests

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Jessica Rizkallah . 2024-02-07

MORE AT Google

Went for dinner at the restaurant, great food and simple, authentic service! Manuel was great! He guided through the menu and knew when to check in and let us get on with the meal. Will be returning!

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Michael Rose . 2024-02-07

MORE AT Google

Such an amazingly special Afternoon Tea! If visiting London and looking for a unique tea experience, this is it!! The Den is cozy and feels exclusive with so much character and detail that adds to the story of the deserts! So clever! Skender was an absolutely perfect waiter and his attention and enthusiasm really added to the experience!! Highly recommend!

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Ayana W . 2024-02-06

MORE AT Google

Great evening out with friends at The Den restaurant. Food was sumptuous and our server, Manuel, was amazing! Combining humour with a wide knowledge of the food and wines, he made a good meal so much more enjoyable

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Sara Asafu-Adjaye . 2024-02-05

MORE AT Google

Manuel’s your guy! Such energy!

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ewa effiom . 2024-02-05

MORE AT Google

Manuel waited on us exceptionally well, he made us feel like family. We will back for some more great food. Thank you

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Freddie Brasted-Watts . 2024-02-05

MORE AT Google

We chose this for the pre-theatre menu but in fact 2 of us are vegetarian and there was amazing choice for them on the a la carte so 2 of us had that menu. It gave us a good overview of both options. Restaurant is...

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TellTale59 . 2024-02-03

MORE AT TripAdvisor

I have had one of the best time of the year last Saturday dining with friends at The Restaurant- St Matin’s Lane. The service/food was beyond of my expectations delivered by Vivi and João. I do not eat fish whether hasn’t been recommended, and so...

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Clau-Hat . 2023-12-19

MORE AT TripAdvisor

Had an excellent dinner and the waiter Manuel was superb he was very profesional and attentive. The food was stunning. I had the sea bass and it was delicious. I will recommend anyone to come and celebrate and enjoy.Thank you for making our evening such...

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SorayaBrooker . 2023-12-16

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I came here for brunch last Saturday for my sister’s birthday. It is a nice restaurant and the brunch was reasonably priced, the only issue I had with the food was that the fries were heavily salted which was really bad, and the service was...

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Travel622687 . 2023-11-22

MORE AT TripAdvisor

We went for dinner before a show. Service was great. Hat’s off to Manuel. He’s was very attentive and personable. Food was underwhelming with combinations that did not work and not served at appropriate temperatures. Innovative cocktails. I would think twice about going back.

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Lbelsk . 2023-10-23

MORE AT TripAdvisor

We had dinner before a show and it was not the best experience. The service was fantastic and friendly without being overpowering. Our drinks were imaginative and delicious. But the food was very underwhelming. Unusual combinations that did not really work, lukewarm dishes, and under...

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BizTraveler_123456 . 2023-10-23

MORE AT TripAdvisor

The ambience, the service and food was amazing. Our server Nika I think, was amazing as well. Definitely will be back!

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Adventure820845 . 2023-10-21

MORE AT TripAdvisor

Had an amazing brunch with my son at St Martins lane hotel. Dj was playing while we were having a pleasant brunch. Our waitress Juhi was very attentive throughout our experience. The Bavette steak was delicious as well as the pancakes. 5 stars!

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Gowoon C . 2023-09-27

MORE AT TripAdvisor

The food was absolutely spot on! Devine! Very carefully prepared dishes, such attention to detail - best cooked & flavourful carrots I’ve had in a very long time. Aside from the food what made the experience was the service! We were served by Lana. It...

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Michelle P . 2023-09-02

MORE AT TripAdvisor

Lovely cafe in Ellamia with a nice atmosphere and beautiful decor. Thanks Aden for the great coffee!

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Jan B . 2023-08-28

MORE AT TripAdvisor

We had a great dinner outside. It was my husband birthday and Manwel really made the experience amazing by bringing out a cake and candles completely unexpected. Service amazing! Food amazing. Highly recommend

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Haffenden1987 . 2023-08-09

MORE AT TripAdvisor

Amazing food, atmosphere and service. Manuel was a great host and even went over / above for my birthday.

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nathanhH5868HS . 2023-08-09

MORE AT TripAdvisor

Great spot for a quick dinner before the theater. The meals (chicken, beef filet and ravioli) were delicious and Monika was great.

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GrandTour820793 . 2023-08-06

MORE AT TripAdvisor

What I really appreciated about this restaurant was the flexibility .. we were able to order a single portion of high tea, separate pots of teas and a la carte items from the dinner menu between 5.30 and 6.00 pm. it was perfect for our...

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rh24 . 2023-07-22

MORE AT TripAdvisor

Had a lovely evening thanks to both Juliana and Max. They were both not only welcoming, but made sure we were taken care of throughout the entire evening. Juliana recommended items on the menu and they fit to our taste buds perfectly. Could not recommend...

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Sophia S . 2023-07-06

MORE AT TripAdvisor

Food was very good, and service was great - especially Manuel! Staff was accommodating of special requests and was very friendly.

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ztak_divad123 . 2023-06-26

MORE AT TripAdvisor

Toda a equipe de atendimento é muita prestativa, o bufê do café da manhã tem muitas variedades e se pode...

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regstela . 2023-06-19

MORE AT TripAdvisor

Excellent service from Juliana, very professional, but friendly. Excellent fresh food, delicious. Would recommend.

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Paula C . 2023-06-10

MORE AT TripAdvisor

The Theatre-Menu is a very good deal. The toilet needs a sign for people in a hurry! The green wall would deserve some further paintings! Great idea integrating books into the restaurant and the queen’s seat in every table - we had it as a...

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sanbrasil . 2023-05-20

MORE AT TripAdvisor

Wunderbar Essen sehr gut, besonders die Fisch-Speisen, sehr netter, aufmerksamer Service - danke an Manuel! Deine Weinbegleitung, ein gelungener Abend

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Navigator02634511859 . 2023-05-17

MORE AT TripAdvisor

This place offers a delicious and beautiful looking afternoon tea! My server Juliana was very attentive. Would definitely recommend!

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Melissa M . 2023-05-06

MORE AT TripAdvisor

Fomos muito bem atendidos pela juliana e pelo Joao no restaurante ! Nos aixiliaram muito com muitas dicas

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celina m . 2023-05-01

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Juliana y Tatiana son excelentes personas en su equipo de trabajo además intentaron mi idioma y son elementos clave en...

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Josefina h . 2023-04-29

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