Springhill Fast Food Take Away in Wolverhampton

Appallingly slow service. Inaccurate time given for delivery. Order missing an item. First and last time using them. Don’t bother.

bad experience having to order at bar food not very good or good value will not be returning to this restuarant.

So i ordered a mixed meat curry... description states chicken,pork,beef,prawns and mushrooms.... i recieved my order to find there were no mushrooms or prawns the pork was actually duck and all 3 meats were raw. onions were raw and the rice wasnt cooked. worst food i have ever looked at let alone eaten. given rating of 1 because it wouldnt let me give zero.

This is our local Chinese but after a few incidents now including getting the order wrong, food missing when arrived and requesting a refund via email but not receiving one we won’t be using this take away again. The lady who answers is always rude. I will be informing all my friends and family how poor the customer service is here and recommend they go somewhere else.

The lady who took my order was very rude. The food was late & when it arrived it was terrible. There are plenty of other take out options in the area. Will not visit again. We miss you Pat!

Horrific. Absolutely horrific. That was before we noticed the beard or head shavings. Never ever ever again. £16.20 for the bin. Stay away

Food was cold, took 35 minutes more than it should have. Duck was both oily and dry, pancakes were hard. Only nice thing about it was the cucumber was fresh. Disappointed what a waste of money

Had the set menu for four, got something more akin to a feast for six and it was all superb. Top quality food delivered bang on time. Looking forward to the next time, and that will be pretty soon.

I pre-ordered a takeaway with this restaurant at 3:15pm. The business is due to open at 5pm and my delivery was scheduled for 6pm. I had confirmation of payment and the order and at 6:15pm still had no food. I tried calling the restaurant for nearly 40 minutes with constant busy signal. So eventually rustled something else together for dinner. At 9:30pm (3 and a half hours late!) the driver turned up with my takeaway saying that they’d been busy. I refused the food and called the restaurant. The lady was extremely rude and when I asked why I hadn’t been notified about the three and a half hour delay, she hung up on me. I’m so angry at this terrible service. I’m aware that these are unusual times for everyone, but this doesn’t excuse them. They cannot have had many orders before mine and yet still thought their late delivery was acceptable.

We ordered it a menu we received 3 weeks ago , the same we always have, my mushroom surprise was a chicken curry , we took it back and where told the menu was updated again , the girl was extremely rude . I cannot e at spice and just a couple of mouthful has made me really ill , 35 years customers , never again. I hope Pat is still the owner ,we need to talk !!

Ordered from here last night at 7-30 for a family of four. It eventually turned up at 9-15. Freezing cold and great. It looked like it had been cooked and left on the side. Curry was missing and asked for 2 pots of curry sauce only 1 delivered. Called them to tell them what had happened and lady was very rude on phone not even an apology they then turned up at 9-45 just with curry no curry sauce. Food tasted disgusting and threw it away. Would never recommend ever and can’t believe they are still in business if that’s how they treat customers.

Have to say I've used Springhill for years and they have always been superb. I have to say though that the last couple of meals my family have had they have obviously cut down on the amount of meat they give and the meal is bulked out by onions mushrooms and other veg...sorry but it was obvious enough to notice. Last night I had a special curry it hardly had any chicken in it and 3 prawns..come in guys back to how you once were please 👍

Delivered early and was excellent.

great experience and great food. will definitely use again!

excellent food, even got some free spring rolls with our order!

The chips were really dry not a lot of flavour.

food had to be microwaved as it was freezing

Absolutely love this chinese.. I wouldnt order from anywhere else

Peter warstones drive. New customer. I like. The. Curry. Last. Night. Seen your soon again. Thanks for you help

Always the nicest. The prawn toast is thick and delicious not just a scraping of paste. Everything is cooked well and service is excellent. I can also thoroughly recommend the sweet chilli chicken balls wrapped in mushroom and batter from the appetisers. They're HUGE and they have the perfect amount of heat. All in all our favourite takeaway. Thank you!!! :)

The food is always hot on arrival, and it always tastes amazing. Your delivery people are always polite and friendly. So glad I’ve found somewhere that texts if they are running a bit late, it’s worth the food is worth waiting for

Good food , delivery was slightly late but food was still warm when arrived

Glad it arrived early. Tasted great, thank you.

Pre ordered for the first time which will never do again as if food had been standing for a while not as nice as usual and food had to be warmed up in microwave so not happy shame as I usually love the food

Food was great except only received one fortune cookie after paying for two

Food was okay, a bit bland. I wanted to get a bit of extra egg in the rice and they called to tell me it would cost extra, so I declined.

Food was lovely and of a high quality. Will definitely order from there again.

The food was delivered late Food was cold I called to complain the woman that answered was very rude and unprofessional and hung the phone up Told me if I wanted to complain I would have to wait 1 hour for food to be collect and remade which would take a further 1 hour. Never again

After been let down by another take away service, we stumbled across this one, very quick friendly service/delivery, well chuffed with the goods, will order from you again... thank you

soggy noodles, no prawn crackers. very disappointed

Meal was nice overall but chips were overdone (very brown and didn't taste great - over-used oil maybe?). Driver didn't follow the instructions I'd left but this seems to happen with every restaurant I order from!

Happy to wait an hour but longer then that not good

The mixed vegetables in black bean sauce and soft noodles were very tasty.

Excellent, will definitely order again

1 hour late, cold, food spillage over everything, food was dry. absolutely disgusted. I do not recommend!!!

Not as good as it used to be from there

Curry sauce pots burst and burnt us while pouring curry think this needs addressing as a matter of urgency never happen before sauce.possible to hot going into pot.

It was a bit late and they forgot our pancake rolls on our crispy duck, a dish I paid £14 for. Not great, however the rest of the food was lovely x

Food is always good, delivery always early. Wouldnt use anyone else.

Used many times but this was very poor. If it was the first time I'd never go back. Hoping they're a victim of their own success at best or just dont care at worst. Will think twice before ordering again I'm sorry to say

The food was okay but it was late

poor customer service and the food came very late and was not warm

late and all food cold will definitely not be ordering from here again !!!!!!

Always lovely food from here, never late and nice sized portions.

Food was good rice a little dry but otherwise the curry was great arrived a little late but I enjoyed the meal still in whole.

err nice wouldn’t hesitate to use again and very pleasant delivery driver

First time customer . Great food ! Been in the area last 5 years and didn’t know you were so near . Will order again

very tasty food, friendly delivery

food lovely .. didn’t deliver our curry sauce .. would recommend

Food was amazing shame didn't get the prawn crackers was surposed to get free but food was so nice as the other day thank you

Fantastic service food was still hot on delivery. The food had a great taste, the quantity just right. The gentleman that delivered my food had a lovely smile, and was very friendly. My first time of ordering from yourselves but not the last.

Used to be the best, but think they are a victim of their success, food always arrives late, and cold, so the drivers are being sent out with too many orders. Shame

Lovely food again and delivered on time.

What does the "restaurant service" mean for a takeaway?

outstanding food as always, delivery time so fast it was literally at our door 20 minutes from submitting order. Our new favourite Chinese

Food was on time but cold, unusual for heat

We always order from here, fast delivery and food is always hot and lovely. Definitely would recommend.

We tried this takeaway for the first time after having a bad meal from our usual. It’s rated 5* for food safety and highly reviewed on just eat. First issue I had was trying to order BBQ sauce- it’s not there under extras. I ordered peking sauce instead then called the restaurant who very pleasantly said they would change it to BBQ and advised it is listed as ‘gravy’ on the menu... Then as if ordering at 7:30pm for a 8:50pm waiting time isn’t long enough, I recieved a text message saying that the delivery would be an extra 20 minutes. Food now due at 9:10pm but not actually delivered until 9:30pm! The food was nice. Quality of chicken is Sichuan dish was good. Chips were dry. Husband says the BBQ sauce was banging. If not for the delivery time saga I would order again. It’s nice but not worth a two hour wait!!!

food was delayed 20 minutes after the time I ordered it for and then was not even delivered on that time! food was nearly cold and service when I rang the restaurant was bad. I waited nearly 2 hours for my food to be delivered. do not go here there are much better restaurants in the area

As always excellent food and service.

Food & delivery always to a high standard 👌

Food wasnt very warm the rice was tasteless and chips were hard. Had a problem with the bottle of pop as it wasnt english.

Beautiful food as always. By far the best curry around

Salt and pepper chicken was bland no taste at all

Food was delivered on time. thats where it ends. Chips was all soggy and oily. Meat was chewy and veg was all still hard, uncooked. Wont order again!

Always good food when we order they just need to add BBQ sauce on the ordering menu

Excellent service and delicious food. Delivered hot and early!

Another great meal. Definitely the best one around by far.

Consistently good, lovely food never fails. Service was fab. Thank you.

Excellent as usual. Very nice delivery driver.

delivery was late had to phone restaurant to contact driver the food was cold when delivered and poor quality had always ordered from there but no more as last few times food quality has gone right down!

Used quite a few times now and every time the food has been superb would recommend to anyone.

Sent the wrong food, no apology received they just sent the correct meal to swap. Food didn't taste of anything either won't be using again

Food was cold and refused to eat it, chips was reheated and cold after waiting over a hour over there delivery time, they wouldn't refund unless I took food back to them, I order delivery cause im disabled...would avoid like a cannock girl

This was one of the worst meals I've had. Meal was just salt. meat was burnt even the dogs have not eaten it. When I call to say it was not good. All the lady said was I can send another meal. Or have chicken wings but no sorry. Very rude. But after that I could not have anything else off then. Shame as I always order from them

Fantastic food as always. Great service!!

Sorted out missing item without a drama

Chow mein was greasy with a strange burnt flavour, leaving a nasty after taste. Squid was like cardboard.

Usually happy with food from here but today was disappointing, the chicken in our main was so tough it squeaked between our teeth, couldn't eat it. I would have sent it back in a restaurant. The rest of the food was ok, although it's hard to mess up rice, and was expecting the ribs to be dry not in a sauce and there wasn't much meat on them. Overall feel like we spent nearly £20 on some rice, a waste of money.

Waited 2 hours! Hurrendous service.

Good really tasty food loved it

used plenty of times and normally good but not the case this time, order took nearly two hours to arrive in total. food wasn’t as hot as normal when arrived

The food was alright, delivered earlier than it was shown on the app, friendly and smiling delivey man

Sat there waiting another 45 minutes after collection time. Complete shambles and waste of our evening!

we ordered a sweet and sour pork... when it arrived the pork was foul .. it was rubbery and totally inedible. we called the restuarant who apologised and asked if we would like a curry instead we said yes pleas with rice. The curry arrived WITHOUT rice and was spilt all over the bag. WILL NEVER USE THIS PLACE AGAIN. VERY DISAPPONTED

A little late but worth the wait x

Food was cold spring rolls were soggy. Food was salty and I asked for mushrooms on the notes and non were put in my food wouldn't order from you again.

Cold, greasy chips, salt and pepper tofu was neither salty not peppery but WAS rubbery. Got the order wrong too. Rude on the phone when I tried to resolve!

Always incredible food, definitely my regular!

Always lovely. Piping hot and the prawn toast is particularly good.

Our first order from Springhill, moved to the area 9 months ago and have been trying to find the one we can use regular...so tried a take-away a little further away....despite a short delay on delivery (Friday Night and weather was bad) food was hot, which is always a good start! We tried their mushroom surprise with Egg fried rice...a pork yuk sung ...curry sauce ..we also got a free bag of prawn crackers....Delivery Driver was polite and smiled! Mushroom surprise was really nice... stir fried veg with chicken, beef, pork, prawn. Veg were cooked well..still crunchy and the sauce it came in was really tasty... Egg Fried rice was nice...tasted fresh ... the yuk sung was tasty too..the lettuce nice and fresh and crispy....curry sauce was lovely..so may try a curry next time... Overall a really nice meal...and not greasy like some take-aways. Will definitely order from them again and will try a different dish, so keep an eye out for my review.

Best Chinese in the Penn Area I’ve been eating from here for years. Tasty food and speedy service. Ordered at 8.00pm was at my house by 8.15. over an hour earlier than specified on the app

First time using this place, would use again. Lovely food.

food was really surprisingly tasty, but more than anything they have a variety of choice here which is great when you and your partner are super particular 😂 will be ordering again

Very nice. Cleanest Chinese I’ve had in awhile. 👍🏽

Brilliant customer service and punctual delivery

Beautiful fresh food and delivered early by a friendly man. Lovely Chinese food very happy

very poor service. called them to see where my order was and they said it was on the way - this was after being 50 mins late. when it didn’t arrive I called again to be told the driver had lost my order and they can redo it and be here in 20 mins. I agreed for it to arrive after another 40 mins. honesty would have been great. it’s a shame such poor service as the food quality was good

had good service previously but this time the delivery was delayed, nearly too late to eat. Will use again and hope they will be back to usual delivery times.

Lovely food good price just turned up later than wanted!