Westpool Chinese Take Away in Wolverhampton

Always used this takeaway, however sad to say this will be the last . Waited 2 hours from time of order placed . Tried to ring takeaway but constantly engaged . Finally got through and tried to cancel order , was spoken to in a rude and disrespectful manner stating if I cancelled I would be blacklisted . Haha great customer service that , it’s ok because after today’s experience I wouldn’t want to spend any of my hard earned cash on a company that doesn’t care about its customer service or customers . There’s plenty more good takeaways around . Hope there’s more customers to line your pockets especially in today’s society where financial crisis is taking a toll on the average household. Good luck to you ! If I were you I’d invest in good staff to keep the customers you have and don’t over promise and under deliver .

**Review: Fantastic Chinese Takeaway with Speedy Service** If you're after a top-notch Chinese takeaway, this place is a real find. The collection time is impressively quick—your order is ready before you know it, making it ideal for those last-minute cravings. While I haven’t tried the delivery service, the efficiency of their collection suggests the same attention to speed and quality. The menu offers a fantastic variety, catering to all tastes, but if you're a fan of spicy food, you're in for a treat! Their dishes pack a punch with just the right balance of heat and flavor, leaving you satisfied without being overwhelmed. Whether you're after a classic favorite or something with a bit more kick, this takeaway won't disappoint. For those who love fast, flavorful, and spicy Chinese cuisine, this is the place to go!

Ordered a take out from here the other night of a Chicken Chow Mein, Salt and Peppers chips and curry sauce. The chow mein had very little flavour, not much chicken and actually not enough oil so it came dry. In addition, the salt and pepper chips were wayyy too salty which made me reaching for the water! Really poor so won't be returning :(

Food is always great from here however I requested online chicken and onion added to my fried rice (didn’t give me another option) and received a phone call to tell me I’ve come across offensive because I did this - I put on the request, no option to add this and you should do it, as in, add this on to your website as an extra, I will pay for this, I’m not a dosser but just got a rude phone call to tell me I’m wrong and offensive - very out of order could of just explained to me there was an option (that I couldn’t see) but yeah got called offensive, very strange was just an innocent request and an innocent idea for them to gain more money from extra options added. But food is always banging so maybe just scrub up on some customer service

received a text to say our address is blacklisted here from a situation that happened years ago? i’d appreciate it if this could be lifted please as it won’t let me order at all…

Brilliant service staff fantastic love the place and food

I go to west pool very frequently and the guy behind the till is absolutely love he makes my day every time I go in but the food can be hit and miss but majority of the time it’s good

Food is always good never had a bad meal always on time and fresh a*

Never had a bad meal from here always good flavours nice and hot freshly made

Today I ordered special chow mein it was not good no meat just mushrooms noodles chopped up and greasy,inedible,I have used this takeaway many times before never again.Who ever owns it needs to change the chef or get their act together.

Sent RAW chicken, refused to refund and didn’t call back after saying they would to sort the situation. Claimed food can’t be raw because it’s cooked twice.

Even Stevie Wonder would be able to see this is pink!!

Don’t know what’s different but had beef and chicken curry tonight, it was very tasty and more spicy than usual but we enjoyed it anyway…Thankyou and see you soon x

Never had a bad takeaway from here, staff always friendly & one of the few chineese takeaways that take cards or cash

We have ordered from here for years and always get good service at the shop. They always recognise us even after ages since our last order. We love going here.

We had home delivery always fab service

Worse customer service ever after 30 years of using Westpool we can no longer order home delivery because we dared to have a refund after not being able to eat the food they sent us although the English lad who works at front of shop went into the kitchen and tried the sauce we said we couldn't eat and agreed it was way too salty . We now have to order and collect and to rub salt in wound further their price is now nearly £4 more than Goodall just up the road for same meal guess what will be going up the road from now on your quality is far from that good.

Very nice meals, nice customer care service

Guy on counter Very welcoming and food prepared quickly. And as usual food very tasty

Excellent food and staff are very polite

The best take away chinese in the Town

Tasty food at a fair price. If you are into chinese takeaway food it's worth giving this one a try.

Tasteless 😒 Used this place for a long time. Never tried 'special meals'. Will never use this place again! Searching for ventures new 🥰

Best Chinese in Wolvo! been using West Pool since the 90s and always had delicious food at reasonable prices.

Credit where credit is due! Order special curry, chicken chow Mein , sweet and sour chicken balls, fried rice and chips. The food was cooked fresh, tasted lovely and the whole family enjoyed their meal and was delivered quickly.

This Chinese won’t even let you collect your food without a mask despite valid exemptions. Mask wearing in the U.K. due to covid is no longer a LEGAL requirement anyway so don’t understand why they are been so arsy. The quality of food has declined recently anyway, so it was nearing that time to find a new local Chinese anyway.

We only ever order our Chinese from here and have done for 20 years. Their food is always excellent, delivered correctly as per order and on time. Looking forward to tonight’s meal!

Maggot in my chicken ball 🤢🤢 stay well away

Amazing, I went in to order as phones were mega busy (always a good sign), totally worth it, I haven't ordered from here for years and now I won't go anywhere else the food was freaking awesome! The guy on reception is friendly aswell :)

Rip off merchants. £19.30 the order from the menu . Asked for £20.70 when delivered. 😡😡

This is my local takeaway I always use this place and the food is amazing! I always order the duck curry with mushrooms and its amazing

Tyrannical fools making up laws. Told In a rude manner that I need to wear a face mask even though I’m exempt, don’t think they understand the laws regarding face coverings.

I have just read the review below , I came here after my own experience an hour ago !!! It makes me feel even worse. I have health reasons as to why I cannot wear a mask, I attended the shop to order some food, I was refused service and told it was the owners policy. I tried to ask about the equality act and government guidance and it was all dismissed, the lady owner has made her rules and that's it. I'm deeply distressed I will be sending in a formal complaint

Boycott this place. They have no respect at all its so crazy.

I have always used this place until now! Being mask exempt I wasn't allowed to make an order in the shop. So thanks for the discrimination! I will now boycott your shop forever!

Called 14.06.2021 to order a Chinese to collect. Before I ordered I was informed to wear a mask upon collection. Due to health reasons, I have an exception card. Which I informed the man on the phone. I was informed that this would not be good enough and I must wear a mask regardless of an exception card or not. Totally unexceptional. My regular Chinese restaurant, letting me down and unapologetic in the process. West pool... Its a no from me!!

Collected food to get all the way home to find food missing when rang up was spoken to rudely. Went all the way back to collect missing food so the other food went cold, the gentleman behind counter slapped food on counter didn't even apologise. Manners cost nothing. I used double my amount of petrol and my food was cold by the time I came back, not the first time foods been missing they take no responsibility.

Verry happy with, good comunication and Verry good food

Normally 5 star,but tonight curry was really watery,tasted lovely but had to use a spoon.

Fantastic service, delivery spot on, fast hot and tasty food. Brilliant. Highly recommend if you like Chinese food x

If you want a Chinese westpool is the place to be you wont be disappointed

Highly recommended. Food is absolutely spot on. Best Chinese food I have eaten in a long time.

Quiet, so didn't have to wait long for food. Covid Safe which is good. I had Vegetables with Crispy ToFu with the latter not being crispy at all. False advertising!! I've had the dish before which was a lot tastier than this evening. Reasonably priced and pleasant staff.

Would not serve me as a I was not wearing a mask. I know these times are testing but as I am medical exempt from wearing I am not happy with that decision.

I love WestPool cheap and cheerful! My favourite is the salt and pepper squid, also like Mixed Meat Curry. Fast delivery.

Little girl in shop has no manners Because I changed my order after phone call from wife

Can't order delivery unless you live nextdoor. Ordering is always frustrating from here.

Always ordered my chinese here until this week. We ordered our usual and they forgot the sweet and sour sauce and the duck was dry as a bone i paid £7 for what looked like bark and had a hair in it !!!! 20 mins after waiting on the phone to them they sent a sauce and took the duck/bark to inspect to give a refund which they would not give ! there a joke ! dont bother with these.

customer service is shocking! do not order duck from this place! comes dry and hard, half portions and when complained about they tell me theres nothing they can do and the only option is to send it back and wait for a managers opinion, LOL. so i couldnt get a new portion sent out and then the following day i get a call to say they wont refund it either. joke of a place.

they send out cold and hard food which is very small portion and when complained about they dont want to know, no refund and they wouldnt swap it for a fresh 1 either. joke of a place!

Do not bother ! Duck was so dry it wasnt edible they would not refund the money and there was hairs in it aswell 😭😭😭

We've been using West Pool for many years now. We've tried pretty much every other Chinese take away in the area and have always been left feeling disappointed either by the quality of the food, the level of service, price or delivery times. Not so with West Pool. We've always found their service to be excellent, and on the very rare occasion something hasn't been right with an order (these things happen), they've always rectified the problem quickly. Their food is always delivered piping hot and on time (if not before time). And everything we've tried from their extensive menu has always been delicious. In particular the special curry, beef in Szechuan sauce and chicken balls. I really can't recommend them enough.

Called in this evening , for a take out , was greeted by 2 people who told me to put a face mask on, I have an exemption, the guidelines are anyone who fails to wear a femask , unless they have an exemption card must wear a mask , but this shower of Excrement think they can overturn government ruling .I will be making it known at the Trading standards & the council Some of us have an exemption for a reason, you ate going against discrimination rules and the rules of the government, I will be taking it further .. shame we cant give a -6

Always ordered from here prior to moving out of the area. Came back for a meal whilst passing and the order was incorrect. Food was not up to usual standards and found a long black hair in the crispy chicken which got wrapped around my tongue Absolutely disgusting, won’t be going back

Had the best takeaway curry on Tuesday that I have had in months. The ones local to me have all gone downhill so I thought I'd try an old favourite, it didn't dissapoint. The young man who served me was lovely too. I shall definitely be a returning customer. 😁

Our usual chinese isn’t open so thought we would try other places. Over the last 7 weeks this is the best chinese out of 3 we have tried. Amazing and will be going back :) Also very polite girl when ordering!

My favourite take away good food good parking and offer delivery service

Placed an order for 3 meals. Ordered: 1. Small soft noodles + prawn fried rice 2. Chicken curry + chips 3. King prawn curry extra spicy + egg fried rice Received: 1. Small soft noodles + prawn fried rice 2. Chicken curry extra spicy + egg fried rice They mixed up the last two orderers. Phoned the woman up who took the order (she has a history of being f-u-c-k-i-n-g useless) and she said they will play the phone call back. Received a phone call back from a bloke (obviously didnt want to phone back herself as she knew she f-u-c-k-e-d up) and he denied it. When we told him it was obviously ordered because they sent two halfs of different orders he denied it again. Dont order from here, especially if it is the woman taking the order because she is thick as s-h-i-t.

Possibly the best Chinese takeaway in Wolverhampton

As take aways go, this is pretty good.Avery wide choice of dishes, prices are inline with mostchinese take aways. The meatcontent of the maincourse dishes is good

Food is piping hot and delivered fast

Love to review the food but they constantly accept my order on just eat, then when I go on to check how my order is coming along its been cancelled. They tried blaming the app, but the app doesn't accept the order for them so I ain't buying it

Food is piping hot and delivered fast

Excellent service food was hot and tasty super quick delivery

Always nice food from here. Good portion size as well

Food is lovely but absolutely waste of time ordering through just eat. I've ordered numerous times through just eat and the restaurant decline the order. Absolute joke

Tried this restaurant for the first time and was so pleased. Wish I had used these years ago!

High quality food, good staff apart from the one gay lad, very ignorant and arrogant..... he knows who he is, apart from him a very good Chinese.

As gorgeous as ever, never fails

Food that meant to be crispy very soggy and drowned in sauce. Fatty grizzly meat. Overall poor quality of food

Fast delivery, excellent food as usual. We will definitely continue to use in the future

Portion sizes wasn't as per usual

Best Chinese we’ve ever eaten from!

Although I've used this place a few times over the last few years of being in Wolverhampton, it cant get much better for a take away, always fresh and hot, tasty and a good size portion. It's always quick , and not sitting about waiting for it, even when its busy. There are a few takeout establishments along the row of shops , reasonable prices and they deliver .. all in all a good meal

Enjoyed the egg fried rice, beef and Black bean and sweet sour chicken

"We don't deliver to that area" (1.4 miles away) Ridiculous

Great food... Loved it I don't usually collect but did tonight and was great friendly service.

Have ordered from Westpool for about 20 years, sure the owners have changed now and then but it doesn't seem to effect the food much. Delivery times are fine and food is always hot and always the correct order. Often find myself dropping in to the Westpool when I get the urge for a Chinese after a few beers and I have never waited too long to be fair. They have a massive menu (which you would expect from a chinese) and the prices are fair Lovely.

Best Chinese local. Good size portions, tasty and all ways hot

Ordered here for the first time tonight (we usually go to Ying Wah on Blackhalve lane, Wolverhampton, BEST CHINESE YING WAH IS!!!) food was nice. Ordered chowmein, chips and curry sauce. Was a bit nervous trying it after reading all of the reviews. It's not really much different to your average Chinese. It's not terrible but it's not amazing either. I'd maybe order from here again but think I'll stick to my normal Chinese from now on :))

I cannot claim that every take out from Westpool has been great, but the majority if the time they do a bang up job! Portion sizes are good and the quality is exactly what you want from a Chinese take out. Don't order through Just Eat however as you get cheaper prices over the phone. I suppose Just Eat want a slice of the action and if this was a pizzeria then that would be a great pun.

I've been having take aways from Westpool for nearly 2 years now and I've never never had a bad experience. Brilliant customer service and amazing food, always piping hot and always tastes lovely. Couldn't recommend more 😊

Normally have no problems with food. But ordered chicken and chips and there was a long blonde hair in it..sorry won't be ordering from here again

Bossman Jack gives the customer service and some good much 💯🔊

Ordered for 20 years weekly or monthly and just been told too busy and will not deliver, not even a delivery window and rude. I am disgusted

Used to live close to this Chinese and wouldn’t go anywhere else, then after moving to Penn, with approx 13 Chinese takeaways/restaurants in a 1 mile radius. I have made it my target to try all of them and non of them come close to West Pool. I travel 4.4 miles to this Chinese and I can assure you it’s worth the journey! Delicious fresh food, my usual order is the Cantonese style sweet and sour chicken with noodles, crispy fried wontons and of course prawn crackers!

We have takeaways and am always impressed with the quality of the food. The delivery is free and is usually quick.

The best Chinese in Wolverhampton!

Small spring rolls even though they say they are large.

Absolutely discraseful service. I walked to to see a fresh new face, hipinh that the service had changed since the previous awful exchange with an ex worker. I was really craving chinChi and refuse to support Ming Moon scum however West Pool for other reasons is no better. The new worker was really rude, sighing after every sentence. Then when the the food was pasepa through, he just shoved it in my face. Then as I left I heard him mutter rude remarks under his breath. This is an absolute discrase. Will never be ordering from here again.

First time ordered from west pool, great friendly service, and the food was fantastic, fresh and great flavours!

It's snowing relentlessly outside and rang to see if they would still do deliveries..yes..came the reply..total respect for a complete customer service..totally recommend

Have been ordering from west pool for years! And last night will be the last. Me and my two other family members have gotten food poisoning from them, after waiting nearly over an hour for it to be delivered and we are only down the road from them. And the food was cold And didn’t look like I was cooked properly. NEVER EATING FROM WEST POOL AGAIN!!!

ribs way to fatty peas in rice were hard but wings were really good it was all hot aswell

Chips were not very hot but the rest of the food was lovely! Chicken balls were crispy, curry sauce was a nice flavour and the rice and ribs were amazing!! Arrived bang on time and text to let me know it was on its way! Driver was friendly and polite!

Chow mein was dry and very chewy Chicken curry had no flavour and was extremely watery Chips were stone cold Fried rice was nice!!

We are awaiting a refund due to poor service and late delievery

We order from west pool every week sometimes twice. We have tried slot of Chinese places but none compare to this place. Massive portions, always hot on delivery & delicious! Ignore the bad reviews as we've been eating from here for over a year & we have never had an issue!!

food was outstanding as always. fast delivery. would recommend to all..

Love this Chinese, always fresh and gorgeous and delivery doesn't take to long