Spielburger in Elmbridge

Incredible place! Food was great, service was great, there was a mix up with my order ant first but they didn’t hesitate to bring me the correct order and let me takeaway my first one! Super kind people. Delicious fresh food. Highly recommend.

I live locally, walking distance in fact and I can guarantee you we will never be back. We stood at the front door at 17:30 for 10minutes without so much as a glance from staff. Blatantly ignored. There is clearly no manager in this restaurant as everyone just looked run off their feet, tables remained filthy. Eventually we were seated and then the service was provided without so much as a smile. Grumpy, uninterested waiting staff. ALL of them. The food was completely average. They clearly have a monopoly in the area in terms of a restaurant that caters to children and therefore feel no need to make an effort to make it a pleasant dining experience. My advice - avoid it at all costs. I will be off to Casa next time.

Had visited painshhill park on the 3/8/2024. After our visit. Me my nephew and his girlfriend wanted to get something to eat afterwards. So we walked down the high street to find somewhere. So we popped into Ali's Grill around 3.30pm .My nephew asked for a Chicken Shish and asked to upgrade to a meal deal ..Sorry no chicken. Not a good start so he said no. I asked for a dona kebab and chips. The chips were refried same as the kebab meat... Didn't even turn on the gas to heat the meat up...Piss poor portion. Ok it was only £8.50 but that's besides the point. All those that say it's the best kebab they've had must have no taste buds or it's the only kebab shop for miles.. Me personally thought it was the worst kebab I've ever had..Bland and dry at the edges. Sorry but where I live I have a choice of at least 20 kebab shops within a five mile radius and the quality is far superior this place..I give 85% of them 5 ⭐⭐⭐⭐⭐+ This place...Minus 5⭐⭐⭐⭐⭐...And not surprising it's only got a 3 ⭐⭐⭐Rating...

Ordered a pepperoni passion a week ago today, the result was shocking I returned it complaining it didn’t have double pepperoni or double cheese and was told it did, the burnt patches were apparently cheese Upon eating it I realised I had been lied to, the burnt patches weren’t cheese and the pizza really did have very little pepperoni on it I requested a new pizza and was told it may not be any better than what I’d already been given. Disgusted I left the shop with my moody pizza, and declined the frustrating offer of a free drink Complained via twitter and was given a link to a form to complain, no response within a full calendar week, further compounding my frustration SOMEONE CUT THIS PIZZA AND THOUGHT, YEAH, THAT’LL DO…. Shocking pizza and shocking customer service.

No complaints at all about the fish and chips at £9.95. It was superb, 5*. But the tortilla with salad arrived without the dressed carrot and cole slaw mix, had to be sent back. No forks so had to use a tiny picnic one use with a proper knife. Courteous and helpful start.