Southend On Sea Brewers Fayre in Southend-on-Sea

Bang average, apparently they are closing soon so no motivation

Staff was helpful. We had our orders done fast. Food was great. Had a lovely late lunch with my friends. Would recommend.

Paid for breakfast here as we were staying in the Premier Inn. First morning, they ran out of plates, cups, glasses, only 2 members of staff couldn't keep up with the demand. ( not their fault) Food was OK, not the best we've had but the plates and cups were filthy. Had to go through several to find a cleanish one. Definitely not worth the money wouldn't go here again!!!

My Auntie and I decided to pop in ,(Sat ) as it's local, but sadly staff rushed off their feet, we had a lovely meal myself scampi, my Aunt chicken tikka curry coffee each with a double scotch and tia Maria(me) 😀 Brilliant service as always by Aaron & Rachel , so busy even the chef was multi tasking and serving as well!! 🙏thank you all service with a smile 👏👏

Came for breakfast multiple times series’s is great never had an issue, services from the red head not ginger is great as allways would highly recommend eating here

Who would want to sit and enjoy a drink surrounded by rubbish. Nobody at Southend Brewers Fare seems to care. A shame.

It's a great place to relax, chill, eat, drink

Went for breakfast and what you get for your money is amazing!! Will definitely be back

Visited for breakfast, hardly any food available, long wait for hot food to be refilled. No fruit, no pastries, no crumpets or pancakes. Juices mostly empty. Had to use forks for tea making as no spoons available. Floors dirty. Have visited many Brewers Fayre's and always had a lovely breakfast. Was very disappointed in this particular one.

Just had a lovely meal here, really helpful and polite staff. Would recommend! Thanks see you again soon!!

I stayed at the premier inn and decided to go here for dinner and breakfast. I had very mixed feelings about brewers fayre over my terrible experience at beefeater. But it was much better than I thought it would be! Got the chicken and rib combo. Very tasty, very good portion sizes and quality and good value! You do need to order at the bar and not wait for the waitress to come. Toilets are decent, you do need to go upstairs for the toilets though. Brewers fayre felt like a combination of harvester and wetherspoon. The breakfast buffet was very different to dinner (not in a good way). Very long queues, most foods and essentials were always out of stock and a huge lack of staff (same amount of staff as dinner as well), there were only 2-5 staff that I saw in the restaurant! The food at breakfast was pretty decent though. Here's some advice for brewers fayre, if you don't have that much staff in your restaurant then why not just recruit the restaurant and hire more people! At least dinner was excellent. Highly recommend (for dinner only)

Probably the best place I have full English breakfast. Absolutely love it. Lots to choose from, including fresh fruit salad, juice, coffee, greek yogurt, all sorts of pancakes and croissants etc. Not to forget the kids eat free, plus Blue light card discount 🙂 Breakfast for 4, cost me under £18.

Ordered food for a table of six. Waited over 45 mins before asking a member of staff for an update, only to be told they had forgotten about our order and would do it right away. Waited a further 20 mins. When it finally arrived, the food wasn’t great. Cold chips and overcooked steak. They offered free desserts as an apology and then said they didn’t have what we wanted. Picked a cadburys flake sundae instead and when we received them was told they had run out of flakes. Then after finishing the sundaes, a waitress came out and said “oh yeah we do have flakes” and literally bought out some flakes on a plate.

Great breakfast, try the continental, makes a change from a full English breakfast

excellent breakfast for a fair price

Ordered beef and ale pie for lunch,the restaurant was fairly empty,I waited 20 minutes for the food to turn up,it was all nice and hot and the pie was tasty,the mash was very small portion but ok.the place is always very dimly lit and when I used the toilet there was no soap in the dispenser. Overall it could have been better 3/5.

One of the worst dining experiences I've had in a good while. We had a table of 10. Ordered our food at the same time at the bar, yet some of it kept coming out way before the other. Mains being delivered to the table before the starters have even been finished! Food overcooked. Mac and cheese bites over cooked. Onion rings over cooked. My child's burger was like charcoal. Food couldn't be prepared in time to be delivered at the same time with everyone's dishes. Deserts were fine, but again, deserts being brought out way to fast and whilst main coarse plates still on the table. The staff were very friendly however and apologetic but kept making the same mistakes. The bar was understaffed. One poor lad taking food orders and making drinks. Overall, a very disappointing experience.

Excellent service good food 👌 👍 👏 😀

You have to order your food and drinks at the bar.There was only one member of staff at the bar. The chef was bringing out the food. It took 45 minutes to order my food and drink.When the food arrived it was bland,chips were cold and expensive for what you get.

Food was good when it came out we ordered our food at the bar which was fine it was not busy. Problem being that it took 1 hour and 20 minutes for the food to come out and it was not too hot it seemed like it had been waiting around for a while under a hot plate. There was only a few staff which made the atmosphere quite flat although they did clear tables reasonably quickly.

Everytime we go in here they never have enough staff and it always takes ages to get your food could do with more staff.

Just don’t even bother. We usually eat at the beefeater or the harvester every other week. Today we decided to try brewers Faye , don’t get me wrong I read the reviews and was abit disappointed but I thought I’d give it the benefit of the doubt. We arrived at our reserved table at 7pm and was greeted by a lovley lady called Jaqueli. I was disappointed that we had to order at the bar area in which there was only 1 bloke serving. I didn’t get to order our food until 7.45 as I was waiting at the bar in a Que to order our food for around 30 minutes. Once the waitress finished her shift at 8pm and left, we were completely forgotten about, our food turned up around 8.25. We finished what we wanted of our food in which we were very dissapointed as the food was full of grease. We ended up waiting an hour with our finished plates on the table for our desserts that never turned up. My partner went up to the bar twice within that hour in which we still had dirty plates on our table. We ended up going up to the bar and getting a refund for our desserts which were £25 it was 9.30pm by this point. We had our 5 children with us who were also disappointed. I will never return and it’s a shame because this could have been our new local, We didn’t get any apology, we never got asked if our food was okay or if we needed anything. We spent a total of 2 and a half hours here because of long wait times, and we didn’t even get to have dessert. Very understaffed.

The staff on duty tonight were amazing and coped well considering the place was fully booked tonight, as being valentines day, however, management felt it was a good idea to only have one person at the bar to take the food and drink orders??? which meant a very lengthy wait to order, so it's best to get everything ordered in one go! The downside to the staff shortage on what should be a special day meant that your valentine sat alone at a table waiting for their loved one to queue for 30mins to order food. If management wants to save costs on staff, either close the place or introduce a table ordering app, but ideally, you need more staff at front of house, you need to spend money to make money, I certainly would have spent more tonight if I could have ordered easily and I'm sure many others would have to, but the queuing time was very off-putting.

The evening was fab only downside we got asked to move to bar area at 9 never happened before.

Always the best food, lovely place.

Popped in out of the blue on a Sunday didn't have any tables but sat in the bar and had a light lunch. Lovely staff and the food was very nice.

First visit here and had breakfast . Great selection and well laid out. Food was hot and delicious. Staff were very helpful. Will be returning next time I am in the area and probably try lunch and if dinner as well as breakfast

Good friendly staff, food always good, take advantage of money saving promotions. Thoughly recommended .

Had our choice of table due to not being too busy. However, with the standard Brewers Fayre service where you order at the bar, you'd think they would put more staff on to cater for that. Long line of people waiting to order at the bar and then a long wait for both mains and desserts. Overall the food was good but long waits and our finished plates were with us for a while

Lovely restaurant with great food especially breakfast . Friendly staff. Alison is exceptional ♥️she is a credit to the restaurant and goes the extra mile to make guests feel welcome.

What I witnessed tonight , is nothing more 100% fantastic Customer service . Again the service was fantastic . Both lady’s at the front of house, were completely positive polite and courteous. . But what makes them both stand out ,is the level of service they provide a Lady who obviously frequently attends the restaurant ,who could be considered is a regular , and has certain needs , even though it was extremely busy ,both stop by just to ensure the customer was okay and asked about her day . This obviously enlightened the woman’s day ( she was made to feel special ) . Nothing was too much … it actually made my day to witness this level of Kindness . Thank You 😀

We turned up as a large party and even though it was clearly really busy the staff made every effort to get us seated. The service and food was brilliant. They even sorted a wrong order I’d put in. Excellent ty staff!!

Made a booking for Boxing Day as a table of four. Received a confirmation email. They called and cancelled the booking for this due to being “overbooked” (how???), then I received an email to say I had cancelled the booking myself. Awful customer service.

9 of us went Christmas day. The service was appalling. Have requested a call from a manger but nothing yet, not surprised!!

The food was good. The service appalling. They forgot we were there ,lost the booking, had to take the orders again, was a shambles. When my wife paid she had £25 off the bill. Some compensation I guess.

Went for breakfast with some of the family who were staying there. Service was OK, food was was patchy, had run out of bacon and was told the chef was dealing with a delivery! The rest of the food was a bit tired.

Had our Christmas meal here, had a lovely time despite the grumpy waitress, bah humbug.

Great location and lovely place to eat,

I'd like to start by saying we dined as a table of 16... so our expectations were set accordingly. The table had been booked months in advance - but we were left waiting 45 minutes after our booking time to be seated (giving the benefit of doubt to the staff, this may have been because the previous large table had taken longer than expected). As this was for a Christmas meal, one of the party confirmed the booking and advised what we would be eating... but we were still required to queue at the bar and tell the (only) server there what we were having... three courses each, plus what drinks etc took a long time. Fair enough... food took a long time to come out but in fairness the freshly cooked stuff was pretty good. I had the sirloin (made rare and very tasty) over a spinach and mushroom pastry parcel... spinach was unflavoured but the mushroom sauce complimented it nicely. I didn't have the carvery, but my understanding from the others is that the meat was delicious but the sides and trimmings were lacking in quality (hard carrots, dry potatoes). The staff we had were very good. I cannot fault a single one of them because there were working their backsides off....but that said, coming up to Christmas, on a Sunday afternoon, two members of staff on tables, one working between the kitchen and carvery, and one behind bar to take orders and sort drinks is simply not enough. Poor management over poor service, certainly. We had a similar experience last year- so perhaps they simply struggle with large bookings or during busy periods with staff shortages- but we'll be looking elsewhere for a family Christmas meal I'm 2024.

Family get together . Very good service

Friendly staff lovely tasty food

Food tasted great but took a while and pretty quiet

The high chair was filthy and the staff did not seem to want us there.

When you order vegan food, you don’t expect to have to question what is on your plate! There were Yorkshire puddings that were NOT vegetarian mixed with the vegan food! the waitress apologised We were not asked at any point about allergies or dietary requirements. The vegan burger came with bright yellow vegan coleslaw that tasted awful and was not on the menu. The staff were friendly and the restaurant was pleasant.

Went there sunday 19 November we booked a table on arriving at reception we stood for about 10min no one was around every table was covered with plates and glasses the place looked a mess and deserted my husband went to the bar spoke to the boy to ask for a clean table a women came think this was manageress and said oh I clear a table for you this she did and walked away and left all the other tables full of dirty plates and glasses the floors looked dirty the place a mess we had booked for the carvery after paying g at the bar for drinks and food as there no table service there we went to the carvery counter for our food it looked dry and disgusting a mess and unkempt still no staff around we waited and called the boy at the bar if he could get help as we could hear staff laughing in the kitchen a big fellow come out from there laughing and loud there was tiny small end of the beef left I ask him if he had any more he said not really I said so what if the others Im with want beef to so he shouted to the kitchen to send another beef out the rest of carvery was a mess to the roast potatoes were dried up and the batter puddings and parsnip was dry there was no care there all the food was cold we did not eat it disgusting the place so neglected this place needs proper management cant complain there as no one about except boy behind the bar whom is in a red crumble shirt that looks like he worn it all week and needs a wash brush up we had to go to the bar to ask for our sweet as no one came to ask us if we wanted it 25 min later were still waiting so went up to the bar again and he forgot to tell the kitchen we wanted it there couple of tables with people on in the whole pub it empty the whole place looks unclean the carpets are rotten dirty no one cares that the feeling you get in there this needs to be reported to the area manager proper manager in there who cares for the place as there no customer care just no atmosphere

Been here a couple of times recently. Most recently it was busy but I'm not really sure why. Buffet-style breakfast means you help yourself but perhaps the heaters weren't turned up as we all felt food was a bit cold. Not much choice either. One of the coffee machines was out of order so had to wait. Overall OK but could be better.

Left waiting for 25 minutes before being seated. The carvery was the worst I’ve ever been served, 2 thinly sliced pieces of meat and very clearly using frozen potatoes and stuffing. Wouldn’t recommend

Waited nearly 3 hours for the food to arrive

Excellent location,right on the seafront, parking at rear. I had Mixed Grill & the meat was very tender & tasty, wife had Rump Steak which she said was very nice. Prices very reasonable. Highly recommend a visit.

After 5 hours of travelling we arrived at the premier inn next door. We decided to have something to eat. We went to the bar to order our drinks and asked what time service was on until. We got told 9 it was 8 at the time. He asked us if we were part of the premier inn or we wouldnt get a table due to them being busy and having bookings. We looked around the place was barely half full. We sat down thinking he would bring our drinks over as he only served 1 out of 3 ordered drinks. After 10mins of waiting we went back to the bar to be told he forgot about them. We ordered our food, 3 starters and 3 mains. The food arived slower than usual, i had nachos they had a small amount of cheese and they looked like the toppings had been put on with a catapult. My collegues ordered wings and mac and cheese bits. The chicken was like rubber as if it had been re-cooked. The mac and cheese bites looked shocking. Over cooked and the past was brown inside. Then the mains come what a shock they were. I had mixed grill with pink state. It was like chewing on rubber. i couldnt eat it. Sure it must have been cooked from frozen as it was brutal, i had peas on my plate and they were a yellow colour. They had been steamed that much the colour had left them. Everything served was very poor standard and not very nice. We were asked how the meal was and i said i have never had yellow peas before to the reply ohh really as she was walking off. Just seemed like the staff wanted and early finish and to get rid of us. We stayed here 3 nights and wouldnt eat in there again.

Love to have a great time in the premier Inn. Good food good service.

Disappointing. Popped in for dinner last night and honestly expected a lot more. Staff were standing around but tables were left dirty/uncleared. Ordered at the bar and food cam quickly but the steak was seared so deep the whole thing tasted burned, and the onion rings were greasy/soggy so I guess the oil was too cold. I really only ate the chips. No staff checked in or cleared the table until we left, 30 minutes after we stopped eating the food.

Seriously sub-par. Miserable staff, incapable of basic table service. Order at the bar, no check backs, no clearing the table, no offer of condiments, no upsells. Whitbread must be proud. The pie was okay, steak was burnt to high heaven.

Not enough staff waited 20 minutes to order another 40minutes before it arrived.

The dinner was cold the potatoes all baked up so you could not eat them

This restaurant had gone downhill but went on Tuesday for lunch and have a new chef & the food is amazing. Helpful staff Toilets need a bit of looking after as we're not as clean as could be

Firstly, the hostess was unwelcoming and rude. She can't even smile or say hello? This is not the type of person that should be greeting guests. The barman made me feel like I was ordering food from a McDonald's. He was even more unwelcoming, depressing and downright rude. There was one other female staff member who was very friendly and professional. She made us aware of the coleslaw absence and offered a salad bowl instead, something the man at the bar should've done, as she rightly insinuated. As I said, the man at the bar made me feel like I was at a McDonald's, and so did the food. It was clearly not fresh and just re-heated. The food quickly got cold and the chips were a bit hard. The burger was basically a big mac. Sorry, McDonald's, you're actually better than these guys. The restaurant was not clean with sticky menus and poorly sanitised tables. The glasses were covered with water marks and obviously not polished. Too expensive, just go to McDonald's.

Went here for a change as a lot of places are charging £15+ per head now for a sit down breakfast. This was £9.99 all in including buffet English breakfast, tea, coffee, fruit juice, cereals, toast etc. 'Continental style' also included in the £9.99 price so breads and pastries also available. Can't complain about the price and the food wasn't bad either. If your not staying in the attached hotel I would heavily recommend booking a table at least 24 hours before and not to try as a 'walk in' on the day especially if more than 2 of you.

Pleasant staff and good value for money carvery!!

Waiting staff where friendly. bar staff no interest just asked what you wanted no please or thank you. Food was warm not hot. Won't go back

This venue is attached to a seafront Premier Inn and certainly offers more than just the drink we enjoyed. Danielle served us politely and promptly, we got seated outside to enjoy the sun and some people watching. It certainly seems worthy of visiting again for dinner during the darker months!

Went to breakfast last Sunday self service empty bacon looked uncooked no eggs no milk in coffee dispensers has being good before couple of times now down hill Sorry

Booked in for 6.30 buffet breakfast. No one to greet. No buffet to be seen. 6.40 two items came out...6.45 couple more. No hash browns it eggs to be seen. Staff surly and unapologetic. Left at 6.50 not happy and not full. Booked early to get away early not spend my time waiting for staff to do their job. Beware.

We booked over a month in advance for my grandaughters birthday and was sent an email the day before to confirm this. However on arrival we were told they only had one chef and we could not order from the menu and the only option was the carvery which was almost empty and looked terrible The staffs attitude was dreadful and no apology was offered. Our party of ten walked out and spent over £225 at a different restaurant

Always friendly staff I wear my HIDDEN DISABILITY lanyard as I find a lot of the public do not understand AUTISM however your staff do and well done for putting the sunflower symbol on the left hand door at the bottom of the window 🤗🤗🤗

Food was ok except corn on the cob was freezing cold not defrosted enough and waitress very unhelpful about kids mac and cheese query. Such a shame

Large group for buffet breakfast on a Saturday. The restaurant was busy but staff worked very hard to keep all the food and cutlery topped up. Lovely friendly staff

The food was superb, to be honest we'd had a very busy day were exhausted so took the way route into the closest restaurant but honestly couldn't have got better, carvery, everything fresh, hot and delicious 😋 very cheap too

Lovely food.Service ok but food not topped up for breakfast.Had to ask for milk and fruit juice but on the whole enjoyable.

They gave us fish instead of chicken

Worst meal ever had here , arrived and system down cash only staff attitude awful cant do this cant use discount vouchers , waited over an hour for food then it was cold and poor quality and small portions , ruined family birthday meal , never again

Place looks tired and not very clean. Apparently lager comes from a cold cellar, via a warmer cellar which makes it pour badly(?)

I had chicken Tikka Masala. Although it was very tasty, the sauce was very runny. It was the second time of having it It was runny both times. Maybe the sauce could be thicker to make it look more appetising.

Great all round. General manager Becky is always so welcoming, same with Anne. Staff are always friendly and willing to have a conversation with you. Love coming here on a Sunday for the carvery, David is always really cheery and goes out of his way to make conversation. All round great experience. Would recommend to anyone.

Lovely meal and friendly staff thank you will defo come back

Food was reasonable, service good.

Waited an nearly an hour for food. It arrived cold, the portion sizes were small and tasteless. Originally wanted a roast but was told at 6pm on a Sunday, the had finished doing them even though says all day on their website. Wasn’t worth the money when other pub chains in the area provide much more and with the lack of service, I will not be returning. We left still hungry, dreadful experience!

Very friendly welcome atmosphere and service was very good and the meal cooked by James the chef was delicious

Lovely lunch for our friend Jane's birthday. This Brewers Fayre has improved tremendously and the food is delicious. Will certainly go again.

Been there a few times now and happy with the good choice and prices.. staff are friendly and didn’t wait long for our food to arrive..

Mum's 80th birthday. When the staff found out, they bought Mum's dessert out with a candle in it, sang Happy Birthday To You & gave her a present & a card. Lovely gesture. Mum was happy.

We have nothing but praise for the quality of service we received on an overnight stay at the Premier Inn to which this is attached. We were sooo impressed that, even being 2 staff down, the manager Becky and bar tender Millie were alone in front of house and they were exceptional! I've run a busy venue and know how difficult it can be even when fully staffed, so a massive thumbs up from myself and my partner to them and the kitchen staff. Having delivered this superb service for dinner, Becky (manager) was in place with the same incredible and friendly service for our breakfast on what must have been around 4 hours sleep 😬. The service was seamless throughout. Thank you Becky and the team!

Went there for 2 nights eating, everything was lovely, staff very attentive food was lovely.

Seaview hotel room a bonus and cannot really complain. Beautiful place. However, disappointment was that they had no fish and chips as they forgot my order and ordered me scampi and chips as alternative. Was decent but nothing beats fish and chips on the beach. The other disappointment was that the curtains did not close full way. This let in sunlight….so a disappointment

Great service, bacon was awful but apart from that all good. It was a good buffet and a nice Seaview to go with it

Easy and tasty breakfast food. Friendly and polite staff. Busy buzzing atmosphere for breakfast

I had the mixed grill it was very good hats of to the chef ,there was a party of ten of us and there was no complaints at all considering they was packed out we did not have to wait long at all

I had a really good breakfast here. For a tenner you can start with toast or serial. Then on a selection of sausage, egg, hash brown with beans, bacon and tomatoes plus mushrooms. Cooked well. At a tenner you would be daft not to try this place out.

Family friendly, nice and polite staff, food was great. Will recommend.

Nice restaurant. Food was very good.

Understaffed, so took time to be seated and to order at the bar. The food was poor with lukewarm lasagne, dry, hard garlic bread and soggy chips. On check back they offered to replace the lasagne and bread, but I'd eaten enough not to be able to eat another meal, so plumped for fresh garlic bread. The replacement bread was limp, soft and tasteless, so gave up and left. I scored service higher as one waitress did check back and try and solve the issues, but she was not the chef, so a losing battle.

Great place for family, ideal location right on the seafront! lovely staff and yummy food! Can’t go wrong.

Slow service, only one person taking orders at the bar most of the time, I wouldn't rush back to eat there again a few things were off the menu, not available

Starters were great - for price you can not complaine But main not great and I will be putting formal complaint in come monday when I get home from a long weekend with the wife 7pm friday night 14 april table 27 Ordered treo of pies - pastry top needed a chisel to cut - sent back and down graded meal to standard steak and ale pie - as the lady said treo of pies always same ! Stake and ale arrived still solid top And as we know pies are very hot when cooked mine I was luke warm I held my finger continually in middle showing all around me so plenty of witnesses - Staff ladys reply was assuming the chef tried to not over cook pastry- So choices are with the attitude was Cold pie solid to and food poisoning Or Solid pie and less teeth due to how solid top was Erm no got money back for that 1 meal even tho it reined whole eve ! Brewers fair your better than this - expecialy yarmouth end !!! Get a new chef

Great carvery different to the usual TOBY!!! Little wait for everything to be refilled but overall very nice

Went in the afternoon,bit quiet except family of seven who decided to try an push in an didn't want to queue,waitress sent them back told them to wait while others got seated first,the food was hot and tasty ,price was reasonable, drinks overpriced.

Food was OK but nothing special, visited this branch for the first time and was completely different from our local

Terrible food, terrible service. Avoid.

Well located on the sea front. Reasonably priced for both food and drink.

If you're after fine dining, you don't go to Brewers fayre, everybody knows that. However, they usually have great offers for family dining, it's clean and staff are generally good. Unlimited breakfast is great when it's a buffet, not so when they're doing order as much as you like, they need a digital ordering system (server led, or customer)