Creams Cafe Southend in Southend-on-Sea

Me and my mates ordered a cookie dough each. it wasn’t dough it was runny, it was like biting grains of sand. It was sooo sugary, and undercooked, my friends chest started hurting and i’m no doctor, but this may be linked. The icecream we paid 50p extra for, was a white soup. However the staff were nice they tried their best, he even tried cooking the cookie dough more but it was still runny. Southend Creams is not for the weak!!

It’s not a coincidence when all of our cookie doughs arrived practically undercooked. I’m scared for my life to get salmonella because even after asking for a reheat, I got a cookie coloured like sand. Normally it should be golden. Also the ice cream was like a waterfall on my plate. Should’ve just given me a milkshake at that point. The staff were nice tho xx.

Came in for a little afternoon treat. We’d been to many Creams restaurants before, so we knew what to expect. This one was abnormally huge - the restaurant was completely empty on a Saturday afternoon, but had over 30 tables..? It could do with being loads smaller so that it didn’t feel so empty and deserted. When ordering, the lady behind the counter couldn’t seem to understand what I was asking for, so there was a bit of frustration here and it took a lot longer than necessary. The food itself was nice, all well presented and tasty. I’d potentially come back, but not in a hurry. It’s quite expensive for two desserts and two drinks.

Very nice food and great customer service. Would highly recommend.

had a really nice desert last night at Creams. Staff were very nice. Cant wait to go again. the Chocolate waffle is to die for.

Been in a few times now. Usually have ice cream, which is always great and a pretty good selection. Yesterday (23/7/2024) had ice cream thickshakes and they were great.

Do you like Yorkshire puddings? Then order the waffle …. Do you like being spoken to like an imbecile who’s interrupting someone who’s trying to do something other than take your order? Then come to Creams of Southend. Enjoy.

A lovely and spacious room to enjoy an ice cream. Although it's not very busy, the quality is good. I was told that 75% of the revenue comes from deliveries. The shop is very clean and for a High Street shop, the service is rather good. I'm a chocolate fan. I must add that I wasn't impressed with the chocolate flavor, but the chocolate fudge brownie and the salt caramel ice cream are the perfect match. It's definitely worth a visit!

It's nice experience recommended to come here

I didn't even want to leave 1 star but had to click one to leave a review. This used to be a lovely place to order from so no idea If it has changed ownership etc but I would AVOID at all costs now. Half our order was inedible, frozen donuts? Gross. Half luke warm and the rest like a block of ice. Missing toppings on sundaes. Prices are unreal. I would not recommend Creams to anyone.

Extremely welcoming and friendly staff, food prepared on time with perfect presentation and exquisite taste, establishment was kept clean and tidy, Highly Recommend!!!

I delivered a waffle and a thick milkshake it took 1 hour and 30 minutes to get here witch I didnt mind but when it got her it was cold and the chocolate was hard not as melted as it is ment to be the thick milkshake had melted I only live 5 minutes away from it I don’t know how that all happend but I don’t really recommend and the service they didn’t Evan talk they just gave the order and walked away witch was really rude in my opinion

First time here but very disappointed with quality of good. The waffle was dry and the crepe had syrup & ice cream on top I didn’t ask for. The quality of food & service certainly fell short of expectations.

Late afternoon, I ordered a waffle to eat in and asked at the till if I can please have slightly more chocolate sauce on the waffle than normal (due to pregnancy craving). The guy that served me at the till said that was fine and was possible to this. I then went back to my table, the same guy that served me at the till came out with the waffle and served it. After serving he then said "please do not ask for something like this again or mention it" I was very confused and asked what for exactly? He then replied with "do not mention about extra sauce as it is not allowed and manager is strict with these kind of things". I was absolutely shocked at what he said. If that was the case you could have let me know about this at the till or charge me (which I was happy to pay) It is embrassing for you to come out and make that comment after a order has been put through. It's customer service and atmosphere like that will never bring me back here again, if you cannot meet customer needs especially over "slightly more chocolate sauce". How embrassing. Please sort out the communication between yourself and your managers then how you inform your customers about what things are possible or not. very rude and shocking.

Amazing experience at creams cafe. Heard a lot about their gelatos & waffles so gave it a try & was totally delighted. Tried their signature banana & strawberry waffle, was amazed by the flavourful fusion. Also oreo waffle and millionaires waffle is a must try. white bueno waffle or white chocolate cookie dough is also one of the best seller. The ambience is nice and the staff is quite friendly. Would definitely recommend visiting. I've always loved desserts from creams.

Got my order wrong twice after checking with us multiple times 😡😡

Awful customer service, the waitress was rude and unprofessional towards me and my friend. Would not recommend. bye.

I've had the opportunity to try four different milkshakes at Creams, but unfortunately, two of them were disappointingly runny and below expectations. Given that each shake costs £6.50, I anticipated a higher standard of quality and consistency. It's disheartening when half of my experiences haven't met the mark, especially at that price point.

Can’t even give a review as 3 times now we have turned up at 12 (opening hours on website) to be told not open til 1. Please change your opening times to make this correct as I’m sure we are not the only ones to have travelled 45minutes to get turned down!

Amazing Deserts - had an awesome time, Place is huge !!! Thanks to the staff for looking out for my little one who was running riot after the sugar rush

I loved the atmosphere when I went there . Nice collection to choosefrom

The dessert cafe I recently visited exceeded all my expectations, leaving me with an unforgettable experience. The charming ambiance combined with the delectable array of desserts was simply enchanting. Each dessert was a masterpiece, meticulously crafted with a perfect balance of flavors and textures. The attentive and knowledgeable staff added to the overall enjoyment, ensuring that every visit was a delight. I highly recommend this cafe to anyone seeking a heavenly indulgence in the world of desserts.

Recently visited this wonderful dessert place after a fabulous day out in Southend with my family. Ordered fresh waffles with cream and chocolate sauce. We also ordered knickerbocker glory and coffee,everything was of top quality and the service was amazing and swift and given with a smile. Can't wait to visit again. Finished our day out with wonderful memories 💖

Went with family and we ordered around £100 worth of ice creams and desserts. The service was amazing.

The southend creams is absolutely amazing! I give it a 5/5 rating. the atmosphere was lovely, and the staff were incredibly friendly and helpful. my absolute favourite thing was their delicious cookie dough. it was a real treat! Highly recommend checking them out!

Delicious desserts, staff were friendly and welcoming and nice atmosphere would visit again !

hands down the best dessert spot in Southend❤️❤️❤️

went recently and could not fault the service was amazing

A superb destination for indulging in fresh gelato, savory donuts, and enticing crepes and waffles. We thoroughly enjoyed their selections. The staff, were fantastic and provided a friendly service. Highly recommend this place for its delectable treats and cool atmosphere. 👍🏼

We love this place! The service is great and the desserts are amazing! We are always accommodated for. Thanks to all the staff that work there!

Went recently to creams and cannot fault my experience. The staff were all really friendly and the dessert was top notch!

Wonderful time with my family, the desserts were delicious and the perfect child-friendly atmosphere.

Visited Creams Southend recently with friends. Still the best dessert restaurant in town. The waffles are divine, coupled with delightful gelato range.

Staff were rude, gave out of date fruit, didn’t even get what I asked for.

Very bad service and no respect for customers and rude

It's always 100% perfect. My thanks to them all at Southend Creams Cafe.

Changing my review as after we were delivered the wrong items, the restaurant replaced our order for us. Very helpful staff, thank you

Extremely slow service and they never answer the phone.

Great food if you steer clear of the cheesecake

The staff was very rude and not welcoming leaving me to feel uncomfortable For some reason they wouldn’t let me order the waffle yet customers after me was aloud to order the waffles ?? Bathrooms were filthy looked like they hadn’t been cleaned in a month Over all I didn’t feel welcome as they were very rude

Relaxed Saturday lunch. Thanks to Hen

Went today with a friend and her kids. Service was very slow. I ordered the hot and cold chocolate fudge volcano and was greatly disappointed. Was just a sundae with a bit of brownie. Wasn't anything hot about it. Was hoping for brownie chunks and actually be hot or at least warm. Didn't enjoy it at all and felt like a waste of money

Amazing and fast service from Niki, made my experience lovely

I never come here but Kev was the best! Told him the best cookie dough and he delivered like deliveroooo!! I appreciate it! Thank you!

Waiting over 1 you’re for order to even be made and it’s still not made, saying awaiting driver, tried to cancel and it will charge me £25 to cancel.. been calling them for 15mins consistently but no answer!! Absolute joke!!! Will NEVER be using these again!!!

Friendly staff and best milkshake In southend. They was closing but still served us so thankyou. Highly recommended

Very good service! Quality food and really good staff.

Kevin is a legend. Excellent service and food

Today visited creams, great service. I always recommend. Maddy, Niki and Kevin gave great service

Had a awesome time, definitely recommend. Thank you Creams

Amazing!The milkshake and waffle satisfied my sweet tooth. I’ll definitely be back when I’m in the country for work again.

Paid £9 for a chocolate sundae which only had vanilla and chocolate ice cream in, did not include choc chip as described on the menu. The milkshake was OK but very small and basic.

I have been to creams many times. I used to love this place. Today I ordered myself a cookie dough which somehow had a hair in it. I went up to the till and told the person first he denied and obviously I said to him it's not my hair than the other person came along and I told him what happened.i asked him to either give my money back or give me a fresh made cookie dough which he said I will bring you a new one. I waited so long and when he did bring my order it was not same he took of the ice cream and replaced it with cream he wiped the biscuit completely and he even made the chocolate into half so it was less on the plate. Seriously I don't even care about the money I spend. I am very disappointed and angry at the same time. Very poor service by the staff. The person on the till was rude. I would never go here again.

Paid for a knickerbocker glory and got this.. Fuming. Tried calling but they never answer.. Basically paid for a half cup filled with sauce and cream, NOT EVEN ICE CREAM! shameful, considering the price they charge..

Haven't had creams in a while because I don't live in Southend I live up north came here to see my uncle so we ordered creams I had ferror rocher waffles but there was barely any ferror rocher on my waffles other than that I still think creams is the best desert place

I want some of my money back. Paid for nachos the Mexican one with all the stuff. Got only the jalapeños and that rank cold cheese sauce. At least if you are going to put that in either heat it up before you send it off or put It in a microwaveable container for easy access. Then ordered a white and dark chocolate cheesecake. Got some raspberry one instead. No note to say that they didn’t have it. Didn’t call us either. Lucky I didn’t have allergies huh. What if someone is allergic to the alternative you give them. Lazy work really. Don’t bother honestly save your money

The service was great,the ice cream was delicious 😋

Decent portioned sundae, but all the ingredients are too sweet for my taste. The decor is "disco", and so much varieties to choose from the menu. The vibe is more like a place to treat kids, but I like that it's spacious and there's plenty of seats(weekday, afternoon). Clean.

I recentlly visited Creams at Southend and I am compelled to share my incredibly disappointing experience with their toilet facilities. Despite the fact that there were four staff working and the restaurant was not even busy, the condition of the toilet was absolutely appalling. Upon entering the toilet, I was greeted with an overwhelming stench and an overall unclean environment. The floors were dirty, and it was clear that they had not been properly cleaned for quite some time. The lack of attention to hygiene was evident, and it left me feeling disgusted. To make matters worse, there was absolutely no toilet paper available in any of the stalls. It is absolutely mind-boggling how a restaurant, especially one with multiple employees on duty, could fail to ensure such a basic necessity. This is a fundamental requirement for any establishment, and it reflects poorly on their overall management and attention to customer satisfaction. I understand that maintaining a clean toilet can be challenging, but it is the responsibility of the restaurant staff to prioritise cleanliness and ensure a pleasant experience for their customers. It is clear that the staff at Creams have failed miserably in this regard. I strongly advise the management of Creams to take immediate action and address these issues. Neglecting the cleanliness of the toilet and failing to provide something as basic as toilet paper is simply unacceptable. I sincerely hope that my unpleasant experience serves as a wake-up call for the management to make significant improvements in their restroom maintenance and overall customer service. In conclusion, based on my experience with the dirty restroom and lack of toilet paper at Creams, I cannot recommend this establishment to anyone. It is truly disheartening to witness such a disregard for basic hygiene standards.

Been here with family a few times previously. Yesterday I ordered myself (to eat in) an Old School Classic Waffle (supposed to be topped with butter, icing sugar and either lemon juice or maple syrup to your choosing) with maple syrup, and Apple and Blackcurrant Fruit Shoot. My mum and sisters ordered themselves ice-cream and a couple bottles of water. My waffle turned up without the butter or icing sugar (just maple syrup), but given I was a bit exhausted from a hot day, I accepted the waffle anyway. Hot and fresh, with a nice amount of sweetness. The menus looked pretty worn down and damaged, so could definitely do with a replacement. Toilet is adequate and seating is clean, bearing in mind it was late afternoon when we visited, so hardly any customers present. Would recommend with caution (my star rating would sit at 3.5 instead of 3), because I'm pretty sure this place used to be more lively a few years back?

Ordered from here today and was shocked with what was received, spent over £20 on a waffle and cookie dough. First of all the waffle was missing sauce (having paid an extra pound for a drizzle) and the waffle itself was dry and cold. The cookie dough came to £10 somehow and the dough itself was underdone because it was dry and tasted stale - the raspberry and white chocolate flavour is a horrible idea and does not taste like it belongs. In addition, the ice cream portions were abysmal as one of the bueno scoops came to £2 and the size of the scoop itself was about two spoonfuls. Complete rip-off for small portions and lazy quality, save your money and expectations and go to cookies and cones instead 👍

Very bad customer service and they don’t answer the store phone too, they don’t label anything when taking away

The stuf is very rude.they have manners how to talk .the one use glasses

worst dessert place EVER!! They got our order wrong first time, and were arguing with us, when the receipt clearly showed waffle and they brought a crepe. The staff were very hostile and shouting. they ended up taking it back and brought the waffle which was undercooked, had barely sauce on, overall an absolute disgrace. the staff member very aggressively slammed the plate on the table and stormed off. they have been staring over at my table the entire meal. absolutely disappointing i walked right out. absolutely do not recommend this place.

Friendly staff it was very clean lot’s of choices but it’s only deserts you can eat in and take away. It was lovely thank you we will be back

I know there's a cost of living crisis going on and everything but the topping serving size is absolutely ridiculous. £3 for a scoop of ice cream and it's more like a teaspoon scoop than your normal scoop. 100s and 1000s were more like 1s and 10s. A drizzle of the sauce would have been more than we got too. Pros: The delivery guy was nice and you won't put on any weight ordering here. Cons: You're charged for a full portion. Cookies and Cones are a better choice. Too bad they were out of stock this evening.

Quite nice in here, sadly it’s never really busy. But it’s good for customers I suppose so we can secretly stuff our faces with ice cream, pancakes and waffles. There is a massive selection to choose from. Would recommend

Me and my boyfriend we're very disappointed visiting creams. Staff member that served us was pretty unhelpful and unfriendly. I ordered vegan cookie dough which was small in size considering I paid £8.74. 1 scoop of gelato was £2.75. Extortionate. Don’t waste your money, better of going over the road to Sainsbury’s for a dessert.

So surprised by our delivery. Not what we expect; when paying £30 for not receiving what Creams photo's had stated, on their menu. What a rip off. Phoned to complain, no answer. I really feel we were robbed, and the children were so disappointed.

Very very bad ordered on Deliveroo Oreo waffle white chocolate cookie dough and a milkshake. Got the cookie dough but no milkshake and no waffle very disappointing as this is my preferred desert place

When you order a “thick” shake you expect it to be thick. Not like you’ve just poured yourself a glass of milk. Snicker milkshake wasn’t blended properly as still had half a snicker bar floating around. Not good enough.

First time order placed via Deliveroo (also new to me) and wow, what a disappointment, especially for the price at just under £40 for 4 cookie doughs. As per another reviewer, for what we received, definitely wasn't worth the price! I can only assume the serving is far better in Creams, otherwise I would be embarrassed if I were them. The only positive thing out of this order was Deliveroo.

Manager was rude to employees in front of the whole shop, speaking loudly across the shop so that everyone can hear. A good manager should be making sure that their customers are in a peaceful, friendly environment. She killed the vibe. Waffle itself was good, presented nicely and the shop was clean.

Very bad attitude from the staff, a laide that is supost be the manager is so rude talking to the costumers. Was my daughter birthday she she treat us so bad and rude and ruined my daughters birthday

Useless didn’t deliver half my order

Over priced, very mean with sauces etc

Pregnant woman asks to use the toilet and told that it is only for customers use. Shame on you!!!!!

Wow.. it really does what it says on the tin! I creamed 🤤

It's run so slow it's embarrassing, staff look lost and into deep and the wait overall is a serious joke. Shame

We came in today for the sundae funday for a free sundae in the hot heat.. to find out you needed to buy something first which wasn’t in the terms and conditions. The only reason we came down because of it being free on promotion

Usually a huge fan of Creams Cafe. Unfortunately there is a mistake on the deliveroo menu, the biscof waffel has the O-RE-O ingredients listed, this confusion lead to me ordering something I can't eat. Not gonna deter me from creams altogether, but did lead to a very disappointing delivery.

Why I could not get same taste and colour of a smoothie ordered in 2 different days for exactly same one. I mean smoothie should have a standard taste and not depend who makes it.

Ridiculous not to except cash , I hope u go out of business

Wow the products are really nice and delicious. Banofee is the best.

It was nice but quite expensive tbh

Stood there for ages first to get served . Staff was too busy swearing and laughing at each other. Deserts were not nice at all. Save your money and Time by avoiding this branch. If anybody actually reads these comments from higher management staff needs to improve service massively

They don't give you the option of ordering at the til, I don't want to register!! I left.

I am never one to moan or be negative but today at creams in Southend I just wanted to treat my boys to an ice cream however, the Assistant manager Maria refused to take Cash and serve me on the till. With now 2 very upset children Maria decided to BELLOW at me from from across the shop and traumatised my boys. A happy evening out now leading to my kids needing therapy. I’m not happy. Idk how this can be allowed

Today I took a date to creams in Southen on sea. I left disappointed and embarrassed in front of my date, The service was poor, we didn't get all of our order, and no-one seemed to actually care, The venue was dark, dirty and no atmosphere, the toilets were not working, and the one which was, was dirty, And the icecream wasn't was it use to be, or the was it was served. What has happened to this venue, under new management? What has happened to the way it use to be, vibrant, fun, music, vidoes and clean!

I’m normally quite excited to go to dessert places be it creams or kaspas but this time I was a bit disappointed. The staff were great very friendly and welcoming. The menu was a bit sad and the prices a bit extortionate why am I paying nearly £9 for an average waffle. They give you the option to create im your own but I could be even more expensive than the original. My waffle didn’t taste or feel like it was done properly and felt a bit rushed, when it arrived it was a bit underwhelming and didn’t really live up to the description especially when it said hot chocolate cake I was excited even though the cake was the best part of it which in itself isn’t the best. I was expecting it to covered in chocolate flakes and sauce but it was just a cake plonked on a waffle with a bit of chocolate sauce, chocolate ice cream and some soft ice cream that was mostly melted by the time it arrived.

Vast selection of desserts! Lots of options and choices. Highly recommend a visit! Really looking forward to trying more on a future visit. (Pictured: Raspberry, Mango and Fruits of the Forest sorbets)

The gelato does not taste like gelato but ice cream you can get from any supermarket..

I’m not one to leave negative reviews but this place is something else. Rude and unhelpful staff and the treats in there are sub-standard and inedible. The doughnuts box we ordered were £12 and they were freezing cold and soggy. We returned them and were told they were made fresh this morning (this was 7pm at night). We’d ordered other dishes which were equally as bad but the server became hostile toward us when we asked for a part refund. I would avoid this place as it does not represent good customer service or value for money.

Left note on order to knock door and not ring bell as kids asleep - delivery driver rang repeatedly, not giving me time to even get to the door between rings. When I pointed it out, he copped an attitude despite the receipt stapled to the bag stating the instructions. Proceeded to wake my youngest... That was actually the best experience with the order, believe it or not. I ordered the chicken waffle bites with maple syrup. Maple syrup packed in a pot with loose cling film, I'm sure you can imagine the state with which it arrived. Let's just say there were about 2ml of syrup left in the pot. Opened the box to find a full waffle with random.chicken bits in it, not the bites as stated. Now for the worst part... bit into it and had to spit straight back out - RANCID GONE OFF CHICKEN! When you go close to the waffle you can SMELL the rotten chicken THROUGH the batter. Utterly disgusting! And if I didn't prefer to stay alive, I would have eaten it just so I could sue them, that way they could never serve this vile health hazard to anyone ever again! I'm about to call the restaurant after this review, but PLEASE don't buy from here! I ought to call trading standards tbh. Delivery time was the only acceptable thing.

This place has bad service, the online order to table does not work and waited ages to get our food.

I'm very appalled at the once excellent Creams Cafe. You can't just walk in and order some dessert, no, you have to order food for sitting in or take away through an app!!!?! Not only do you have to register for this app, you have to give your name, address and bank details which takes at least 5 mins to fill out and then wait for at least 20 minutes just for some ice cream??? It's ridiculous. I was about to walk out and down the street to Cookies and Cones who are amazing but my husband just convinced me to order. I used to come in here once a month a few years ago but to be honest, never again. You've lost a loyal customer.

Used to be decent get a waffle get about 6 strawberries sliced up I think I had one strawberry and about 20% of a banana on a £7+ waffle. Had to sign up with an up, provide email, phone, address to literally just order food? what kind of data protection is that about? Won't be doing that again what a rubbish system no wonder it's empty now used to be decent and very busy nearly all the time but would never go again. Saw many people just walking out over it - and rightly so.

My disappointment isn't about the food. The cleanliness could be better but it's not that. Selection is ample and as expected, that's why we go there and return. It's great for families and indeviduals of all ages at anytime. Disappointed in the management. The food is ordered on an app and may people can order at the same time however the execution and delivery to the table is average or below. Even when not busy the simple and most basic of tasks is forgotten. Items left off and delivered at different times so icecream is melted or no saucer to put tea bag on. Napkins put in the sauce so unable to use. When these are raised the staff are still not concerned and correct without awareness there at fault. Can not even get the order or table number right even when shown on the app. Need to be better at the basic tasks.

Can someone explain why i have to open an account, give you my name, address, phone number and have to enter my credit card details to buy an ice cream? Won’t be back

Wow amazing had a great time with friends and food that was yummy not to sweet