Sophie's Pizzeria in Wirral

Bizarre customer service... We enjoyed excellent meals at Portofino New Brighton, over several months, but on this occasion we have have been put off from going there again. On the plus side, the food quality is normally excellent , and on most visits staff were attentive and helpful, but one of the young Italian waiters is unfortunately not good at English, and this impacts on service; he often has to refer questions to his manager, because he doesn't understand them. He doesn't even understand some basic restaurant terms, such as 'gluten' On this latest occasion though, it was the manager who took our food orders; his English is good, but the Sea Bass my partner ordered, came with a completely unrecognisable sauce, not one described on the menu. She also suspected that the sea bass was mackerel (or another different fish). When my partner questioned him, he was adamant that it was sea bass, but bizarrely said that "we sometimes change the sauces". Er, no....I thought, restaurants do not "change sauces" without discussion with the customer. The manager also offered to go to the kitchen to discuss the matter with the chef and he would " come back shortly" But he didn't return. At all, ever..... He hadn't left the restaurant because we saw him chatting to other customers at the bar, on our way out. At the same sitting, I was given Ravioli in a rather sickly cream sauce, instead of the Canneloni dish which I had ordered. I didn't complain because we had already questioned my partners dish, so I just eat the meal, which I didn't enjoy. So this restaurant has lost 2 regular customers due to what appeared to be odd, bizarre behaviour by the manager. I notice that Portofino, New Brighton, don't respond to any of these reviews; They obviously don't care, not interested. They should be . If you go there, be careful that the staff have properly understood your order, and reject it if it isn't exactly what you ordered , is my advice.

Took my daughter and her friends to celebrate her 13th Birthday , so 2 tables , one for the girls , one for my wife and step mum. The staff were amazing , welcoming and friendly as always, the food was delicious , they allowed us to serve my wife's home made cake , sing happy birthday etc . Couldn't nor have asked for a better time , so a huge thank you to Est for a brilliant day

Visited Villa Venezia with friends. As it was lunch time we took advantage of the small dishes which were in fact a very generous portion. The service was excellent with no waiting for our meals the staff were very friendly hope to return soon

Excellent pizza. Tasty dough that was cooked to perfection. Great authentic flavour. Recommended.

Pizzas, muscles and arancini balls. Enjoyable meal. Tasty pizza and my partner loved the muscles.