Snowflake Luxury Gelato in Greenwich

This is ridiculous. I paid £4.90 for the tiniest pot of very bad pistachio gelato. Why very bad? Because it barely tasted of pistachio so I assume the pistachio content is minuscule (and I’ve eaten a lot of pistachio gelato in my time - this was hands down the worst). To top it off the portion size was tiny - I had the same experience as the other reviewer- the server filled the pot so it was only level rather than, as it should be, having it topped out.

I have visited Snowflake a couple of times whole visiting the O2. The gelato here is nice. They also offer a couple of desserts and coffee. We tried the apple crumble during my latest visit. The only letdown is the service is quite slow especially when you're trying to get other desserts.

Went here last night and bought 3 gelato tubs, served by a surly female who was particularly mean with the portions - she wasn’t wearing uniform. The medium sized tubs I was given had significantly less gelato in them than the customer next to me who was purchasing small sized tubs. Very disappointed with my ‘flat top’ tub. Wish I’d taken a photo as evidence…..

This place was a god send after a very disappointing dinner at Las Iguanas. Beautifulllll food it was very expensive but delicious especially the cookie dough!

The options of desserts and ice creams are amazing so plenty to choose from. However, as one might expect the prices are quite high. Anyway, the waffles we had were delicious and I can only recommend them. On the other side, the service was quite poor. Dirty tables and it took a while to get the order as they probably forgot about us. Something to improve!

Not a lot needs to be said other than if you like Ice Cream this is the place to visit. I visited as a Dessert Treat after dining elsewhere. Fabulous choice of sorbets and ice creams served in flakes, carton tubs or Sundaes with flakes etc… to accompany any choice you make.

Service was really bad, the place was empty but the staff didn’t seem to want to be there. Half my order got missed, which they then did do my the crepe I ordered, but now there the waffle or the crepe was cooked enough both were doughy. Such a shame as it’s not a cheap dessert, won’t be we using again in a rush as there are better and cheaper places around.

Ordered a diet coke and a coffee. Waited 25 minutes. When I went to collect the order I was handed the bottle of diet coke without the top being taken off and no glass to drink out of. The lid was only taken off at my request and again a glass provided. Obviously a lack of training with the member of staff. Priority with the orders seemed to be with people just wanting to purchasing ice cream not seated customers

We were at the O2 for a concert and noticed that Snowflake Luxury Gelato just happened to be overlooking one of the pop up stages. I needed no further encouragement to stop for a snack! We ordered one waffle with apple cinnamon ice cream and a serving of pistachio ice cream. Both were thoroughly enjoyed. Although busy, the staff were friendly and polite. Waffles were cooked to order and we were given a buzzer to let us know when it was ready - leaving us time to sit and enjoy the music. Definitely not the cheapest dessert I’ve bought, but one of the nicest I’ve enjoyed.

We visited when it was busy and to be fair considering it was busy we had a good experience with the staff there especially the gent with a wastecoat. enjoyed the lotus and choc berry crepe, a hot chocolate and scoops of gelato. The order came in a timely manner. we were anticipating 20+ minutes but had the order in 10-12 and the gentleman checked to ensure everything was alright. Couldnt fault them.

We called in for dessert after eating and bowling in the Hollywood Bowl. I have honestly, never tasted anything as delicious as the Lotus biscuit Cookie Dough with Lotus biscuit ice cream - absolutely incredibly scrumptious.

I was being served by a girl called Erika at the till paying for my order when one of the other shop assistants called Phril asked her to stop serving me, to cancel my order in order to take the payment of another customer he was serving. Erika, just decided to follow his order and I was just left there at the till without explanation. When I go to Phril, to ask him what happened and why he asked to cancel my order when I was ready to pay, he ignored me and left me there at the till and went to do something else. Please note, the shop wasn't busy at the time I was ordering. I believe this is an unacceptable behaviour considering I was paying over £20 for ice cream. Definitely a must-go if you want to be poorly treated!

Everything looks good on display. We went for mini versions of a panacote and cone as we'd already eaten a main meal elsewhere. It wasn't cheap for those bits and my panacote was very frozen in the middle to the point that it was very hard to break into and eat, but tasted very nice.

What a joke! Don’t be fooled by the name. It doesn’t suit the quality of the menu choices and most especially the kind of service they have! My kids ordered cinnamon waffles which is slightly raw, the middle part is still soft, then dusted with some cinnamon & sugar with a dollop of ice cream on the side. The hot chocolate tasted like an ordinary store bought chocolate milk, with cream on top and a piece of oreo biscuit which is again available at any convenience store. That’s all! The presentation is not really great and not appetizing as opposed with the photo on the menu board. I mean come on, there is nothing special about this cafe. The lady staff and the guy cleaning the tables were unprofessional. Whilst waiting for our order, which is by the way it took so long for them to finish) my kids & I left but just right outside the restaurant as we are confident we had our pager with us. When we came back, I overheard them in the counter talking about a customer and this guy in charge of tables pointing at me. Unsure and a bit intimidated me, I came closer and asked them if they have a problem with me or with our food. The lady apologised then both replied that it wasn’t me but it’s the other customers who kept changing mind about the order. But still, it is so RUDE and VERY UNPROFESSIONAL to discuss issues in front of a customer. Will never go back here ever again and would definitely not recommend to anyone. Such a waste of money and time spent here.

So my friend and I were in the o2 and was looking for a place to eat. We came across this restaurant and decided to try it. A red flag was that the place was completely empty, but we gave it the benefit of doubt. I bought the cinnamon and sugar crepe for £6.90 and honestly it wasn’t worth the price as it was just one big crepe which seemed like they made the crepe then just dusted cinnamon sugar on it, it was alright but not restaurant quality (more like something that can be made at home). I debated on buying a waffle but the picture in the menu showed it to just be two tiny triangles rather than a whole waffle so I didn’t risk it. Also my friend got a gelato milkshake which looked nothing like it did in the menu. Overall it’s a great place if you have a small appetite and wouldn’t mind spending money on small quantity food