Snowflake Luxury Gelato in Kensington and Chelsea

Not good quality gelato more of a copy of the actual gelato, staff are rude and can’t serve properly by letting people jump the queue and not even apologise when a customer points it out , bad service bad ice cream I wouldn’t waste my time or money not worth it unfortunately

Chose to eat in as wanted to use a toilet, despite having 15 plus seats upstairs there is no toilet. £7.20 for a double scoop of what was actually very nice ice cream. About £3.50 for a coffee which although ok price wasn’t particularly great coffee. Nice seating area and view and staff kept clean and cleared efficiently. It’s not legal in uk to have so many seats and no toilet and rare to find - one of those London things.

Cramped space would have been overlooked were it not for the fact that the “berry medley” addition to waffle comprised of just half a strawberry, 1 blueberry and 1 raspberry. Absolutely minuscule portions that wouldn’t satiate a mouse

Literally everywhere else in the world where I go and get a half tub of gelato, they fill the tub to the top and allow 3 flavours for fixed price. Here, they had that image on their counter but in reality, they only fill the tub 2/3 with messy scoops and restrict the number of flavours. The guy behind the counter needed instructions how to do it, I had to repeat the flavours several times and no one seemed to understand the payment process. Shambles and a rip-off.

We fancied an ice cream and searched for a local place and found this. It was excellent great selection of ice creams the strawberry cheesecake gelato was delicious. Would definitely recommend this as a place to visit.

Although I just had a Michelin meal and was full my train unexpectedly terminated at south Kensington and I thought what's here....oh yeah snowflake! So I had to have their delicious pistachio and mango flavours..I so miss this place!

Me and my friend Jill have been here multiple nights in a row! We have tried different flavors every night and have loved every flavor! The service has been AMAZING! Marta and Vanessa are the sweetest people we have ever met and we will be back every night until we leave! They are so lovely and friendly every time we walk in the door! We leave with huge smiles on our faces and have told many people to come back and visit! We are here in London until December but every time I come back to Kensington I will make sure and visit my favorite workers Marta and Vanessa! LOVE JILL AND GRACE! See y'all tomorrow!

Whats a point of advertising this and that on their menu if they never have everything available? I stop counting how many times I came in for lemon ice cream and I left dissapointed. Their products taste lovely, true. But customer service and hospitality is not familiar to them in this place. I didn't experienced even once friendly or polite or helpful staff members over here. All of them are always granpy, moody, unhappy, rude, just bad bad bad. If u are dare to ask some question, jeeeez, what a reactions and looks are coming from them. Not eecommending this place for visit, its not worth it to spend money here, specially if around this area are about 20 more and better places with similar menu.

Glad we skipped dessert and came here on a hot summers evening. The ice cream is so lovely my favorite has to be the pistachio. It was my friends first time here and she absolutely loved it. Glad it's become a regular spot.

In general i love their desserts and gelato, however their service and team members behaviour is nothing remarkable. We went today to grab an ice cream in this awfully hot weather, ice cream amazing and delicious as always, guy with glasses serving us, awfull and rude behaviour, what's more worse, it looked like he think about himself he is a funny guy. My cone was cracked in the middle, but i realise that when we walk out, because when he handle me my ice cream he covered the whole cone with napkin. I ask the lime/mint one on the bottom, he swap them...but ok. What i really don't like was his unapropriate jokes and doing ,,funny" faces. Im not gonna come back any soon, not in a mood...

Delicious, pricey and only limited to 12 flavours. Paid 4.80 for two scoops in a cup and with cone is the same price.

Queue was not very long but only 1 member of staff to do it all. Service could be better but the ice cream is excellent. I had a scoop of mint chocolate in a cone. Delicious! I will be back to try more: praline, coco and pistachio all looked very appealing. Not much of a sorbet fan so didn’t look much at the flavour. They also have fabulous looking ice cream cookies. I highly recommend this tiny outlet.

We were lured in by rotating images and signs of fabulous whipped cream hot chocolate and Waffles.... waffle machine ‘broken’, fancy hot chocolate not until their winter menu starts in November (?!), chose a cup of tea.... no English breakfast.... sadly, we all made other choices, but really should have gone elsewhere....

Popped in after visit to the museums. We went for 2scoops in a tub. My son was pleasantly surprised to discover Kinder flavour! We sat in the small seating area upstairs. We had the place to ourselves which was nice after the hustle and bustle. Lots people coming in to buy and take out. Now the icecream was delicious but felt expensive at £3.80 I scoop, £4.80 2 scoops and £5.80 3 scoops. Had a coffee which was in a plastic cup. I never understand why establishments give you drinks in plastic cups when you are sitting in, would much prefer a real cup! I gave it 4 stars because my son loved the icecream!

One word - yum! The triple scoop cup in watermelon, mango & vanilla sent waves of pleasure into my delighted brain box. Hours later, still smilin’.

3 of us girls visited snowflake twice during the two days trip in London for the highly raved avocado ice cream. We first visited south Kensington at 3pm. We came in after the two guest who was trying out their gelato, and there were a group of 3 that came after us but we were told to queue after them?? Yellow skin issue again... To our dismay they were sold out, so we ordered the rich chocolate lava with a cuppaccino for high tea. Went to the one at Selfridges the next day same timing but they’ve got lots of it. Luckily we only got one to share as the famous avocado is more like a lemon sorbet, with the nutty almond flavoured ball in the center... it’s not to our liking quite a disappointment given the expectation we have for it. Good for photo taking though during this highly raved period..

Snowflake Luxury Gelato in the station arcade good for take away service good prices moderate staff friendly nice location

A colleague and myself stopped by one night after a visit to a local fast food restaurant for a spot of luxury ice cream. I have to say that we were not disappointed! A fab selection of mouth watering treats are on offer here, with...

Tried a great variety of gelato here on an ice cream tasting tour. The milk ice cream was lush and the Ferrerro Rocher flavour one was wonderful Definitely go here!

The gelato here is generally nice, they have alot of options. Some flavours are pretty average and you can't really taste anything other than it being sweet and some flavours are a bit too sweet (hazelnut), and given its price and the other options available...

I was drawn in by the sleek decor. I judge any gelataria by their Pistachio offering, but this was outshone by the Almond. Open late and in a good location.

Good Italian gelato served here. The other branches have a wider menu range with ice cream afternoon tea, but for a gelato to good, this is a good option.

Nice friendly staff patiently allowed us to taste a number of flavours before we ordered our food and made up our "off menu" waffle orders happily. Gelato was delicious, although the selection isn't as wide as I'd have liked... and three of the were nuts,...

Right by South Kensington station is the Snowflake which serves around a dozen flavours of gelato alongside a desert menu of crepes and ice like confectionery. The footprint of the place is small with seating upstairs for maybe 20 people. The gelato was good and...

Not sure what the good reviews are about here. The gelato isn't anywhere near as good as you would expect - and why can you only have one flavour? One of the pleasures of gelato is a mix. To get three different flavours you have...

I visited this store on a cloudy day, the weather is a bit cold, however, when I tasted a cup of strawberry gelato, I did not feel freezing. Good ice cream should be like that I guess. Ask what made of chef special. ❤️have fun...

i work nearby and sometimes i stop there to have an ice cream or crepe. they have a good selection of flavours and special ones of the day. the crepes are fully served with all combination you ask for. the staff as well really friendly...

A great mid afternoon snack after going round the museums. I had a scoop of honeycomb and lemon sorbet and my boyfriend had a scoop of chocolate, strawberry and lemon sorbet. We loved every flavour we had. The sorbet was full of flavour and refreshing....

Lovely warm day, found this outlet. Friendly staff, nice to try a flavour or two before committing to which two to have in the pot. Salted caramel and mint choc chip both very good.

OK, so I have not been to England in 32 years and this is the first gelato I have had but... I can truly say it is, without a doubt, the best gelato I have ever had in Europe!

My friend was given a voucher to have waffles and coffee at Snowflake, so we went last week. My friend had a waffle with chocolate on and hazelnut ice-cream and I had a cinnamon waffle with organic vanilla ice-cream. With this we had one tea...

Good ice cream....several flavors options. The place was always crowded---took ours to go. There are some other gelato stores in the area, fun to try them all out

We'd had dinner elsewhere, main course only, and on impulse decided to try Snowflake Gelato for dessert. I hadn't heard of this small chain before. The one we were in is next to South Kensington Tube Station. The two young staff members behind the counter...

Walked past after lunch on a sunny day and who can resist a ready made cookie ice cream staring at you from an artisan ice cream parlour? Not me, tried two between us and can warmly recommend Snowflake - reasonably priced as well as delicious!

Hard to go wrong with gelato, but they do everything right. I haven't tried all of the flavors, but will keep trying ;D

Amazing! Service was excellent. The afternoon tea was 13 pieces and a pit of tea for £15. Incredible value for the centre of London and the pot of tea was also excellent. Highly recommend