Smokin' Griddle Cafe in Havering

Banging food & service that's all....

Overall good joint. Burgers were good nothing amazing but still a solid burger. Chips are light, fluffy, crunchy and seasoned. Usually get take out from them but decided to dine in today. Place is fairly small for has character. Good reliable burger from here.

Still a decent spot. Price is proper high now doe and they have fell of quality wise and portion wise @whatwehavingnow - on instagram for our full review & more vids/pics. (Like, comment, follow)

Aaron was an amazing host, very hospitable and food was amazing

I don’t know what happened but the last 4 orders have been overcooked burnt beef or chewy chicken but I’ve persisted as people have bad days - the chewy chicken burger I just threw away in the bin cost almost £10 and will be the last time I buy from smoking griddle again . Hope you guys see this and take it onboard. All the best

Food collection. The food was excellent! Smashing burgers, great Fries and you've got to try the Milkshakes.

WHAT A MEAL!! Been eating takeaway 25 years smoking griddle in gidea park cannot be compared to anything else!! Signature burger and dirty fries for the win so fresh! I cannot get over how generous they are with portions they where so fast with cooking the food yet presentation was incredibly good

Lovely small burger place with personal attention to orders and freshly made. Very helpful staff too. The burgers are to die for!

Absolutely banging burgers 🍔 fantastic service too. Highly recommended 🙌

I eat here regularly and the food is consistently excellent. The staff are friendly and helpful. Excellent value

By far the best burgers in Essex!

Best burgers around!! You can’t go wrong

Great food, staff were very professional and friendly. Great service all around. High recommend this place

Amazing burgers and great service. Best anywhere around here for food!

Had the best classic burger and Oreo milkshake at Smokin' Griddle last week. It was a perfect 10/10! This place is a must-visit for burger lovers. With its lively atmosphere, friendly staff, and delicious food, it's easily the best spot for burgers in town. I can’t wait to try the rest of the menu soon.

I had heard good things about a burger restaurant in the Romford area, and a quick google showed me this was the place. Me and my boyfriend loved it! We’ll be back for more smash burgers soon

Decent plant burger with a massive portion of tasty seasoned fries, kinder bueno milkshake was fairly good too. However friend who ordered meat burger and mac n cheese did not like either of these. Meat and chicken is halal, but they were clear that pork based products are prepared in the same kitchen. Nice service and food ready in 10 minutes (when quiet) as they advised.

Over priced, portions small, quality of food is terrible. 2/3/24. Chicken strips were like small nuggets. Milkshakes didn’t taste like what flavour we ordered. Burger didn’t have enough meat in it. 3 meals, and a side came to £78.

The food was amazing even on delivery. The chicken bacon cheeseburger was so juicy and the fries - omg - perfectly seasoned. Came quick aswell which is always a plus

My mate’s sister had been raving about the place as she gets takeaways from here. We decided to go and eat in. The staff were very polite and the food was delicious! 100% would recommend for a chill vibe and good food

We just had a lovely meal at smokin griddle. Lovely food and service - very accommodating to our young children.

Banging food, love the fact there are options for everyone! lovely staff and always good customer service!

Smokin Griddle is the Absolute Best!! Fast Food/ Restaurant I’ve had In a while the service is brilliant and reliable they are also quick to receive your food and organised. The food provides a taste imaginable I think it’s an understatement how great the food is at this restaurant and it should 100% be taken in by a lot of people.

Great experience food is always extremely hot everything is on point kitchen is always smiling customer service whenever I call to see where my food is milkshakes always thick and never runny food is always fresh and great quality with amazing prices

£17 for two dry, tasteless MINIATURE burgers. Awful, value for money is shocking and it was so dry. Do not recommend this at all

This place really has gone downhill. Burgers are now much smaller than they used to be, don’t taste as good. Milkshakes also smaller. But prices have gone up massively. If the quality was the same as it was years ago, then the price increase could be justified due to cost-of-living. But, sadly, lower quality, smaller portions combined with a ridiculous price point is just a poor formula. Shame.

Black and blue burger was so good!

The best burger and fries I’ve ever eaten

Often for deliveries but decided to eat out and was not disappointed. They seemed very busy with deliveries but still got our food out quickly with a smile.

The shop give my food to someone else because the lady said she was in a rush it was her last deliveries Then, to be told, I can keep the other persons food, which I didn’t order, which was nowhere near the value of my food Dan to be told you have to wait 48 hours for your money to be refunded. Spoke to the manager last night because it was closing time they couldn’t get my food back out. He said to me your next order will be on us to make up for the mistake. I can tell you first time that smoking griddles manager is a liar was saying stuff just to get you off the phone because when I went to place the order today he only offered free milkshakes on the house Which does not count to a free order, so we’ve got incompetent driver and incompetent manager. Imagine the running of the rest of the restaurant

Avoid this establishment ,food was below par.I never leave a review but this needed one.I think he needs some business advice from someone who knows hospitality/business.

Food is OK, all precooked in the morning, so not quite fresh. Team uses the same greasy gloves for hours. Not the greatest taking either. Milkshakes are very bland. The prices are marked up too high for the quality produced. With the amount of burger places this is not ranked as one to go to flavourless

Not what it used to be. Burgers are smaller and more expensive than they used to be, milkshakes are smaller, but prices have gone up. The burgers aren’t the same quality that they were, say, 5 years ago. Sadly the standards have dropped year by year whilst the prices have increased.

Just ordered 2 burgers, 1 fries and 2 shakes. All I can say is poor, the pulled pork was wet mush and could not taste the burger ruined the bun. The seasoned fries had so much salty seasoning on them we had to throw them, could not taste the chips just mouthfuls of salt. And £5.50 for a small coffee cup sized shake which was just basically ice cream is a joke. First and last time I order from here. Gutted

Honestly one of the best takeout food I’ve had in a long time burger was a bit salty but apart from that I highly recommend everything was amazing!

The best burgers and chips we've had in ages, and there cheese sauce is amazing! Yes it's a bit pricey, but you cannot compare this with burger king or mcdonalds, or even chain restaurants. We had the food delivered and was still piping hot and delicious!

Lovely food quick service would recommend

In Swansea for my lads 14th birthday - he googled ‘best burgers in Swansea’ and says “we’re going to Smokin’ Griddle!” Well Google wasn’t wrong! Such friendly service and they even threw in a free birthday waffle! One happy teenager!

Only ever had it delivered, but the veggie burger it's the best burger I've ever tasted

I ordered the spicy burger and it definitely lived up to its name. I also had a milkshake, chicken strips, chips and a waffle. The chips were very well seasoned and in general everything tasted very nice. I ordered via ubereats and had issues with the delivery address due to the app playing up. Smokin Griddle were great though and let me change the delivery address via the phone. All in all great food and great service, so thank you 😊

Listen, this is but the only establishment to go to for a burger in the entire RM postcode, hands down nothing compares 👌🏽 absolutely beautiful, thank you to the great team. I looked the burger and just saw the pulled pork, I thought there was no patty, but it’s there, you find it under mouthwatering pulled pork. It works, the chicken is holding its own amount the big boys, fantastic coating/crisp and the flavour. Quality fries, seasoning makes it even better. See you soon

The burgers they serve are incredible.

I’ve never had a bad burger from this place. Food has always been on point 10/10 👍🏽

Food was good but its just overpriced for the portion size. Gourmet prices for burgers and chips.

Well over an hour for delivery. Hadn’t even been cooked after an hour and a telephone call to chase them up.

Excellent food, great service, I would defo recommend. Thanks for the great service Ellie and Aaron.

Been a regular here, the food is amazing you can't deny it. Just the delivery is always late. Even with estimates provided by Uber you really can't take it seriously. If they improve their delivery, then 5 star it is.

Bugers are tasty but extremely small for the price. My dip had emptied out in the bag so wasted. Fries..... just do not bother. Far to much seasoning that overpowers everything else.

Ordered online to collect, was given a time of 45mins. As I sat in my car the server came out with an order and saw me sat, she couldn't see the ppl whose order she had so went back inside. I went to collect at the time given and was told it was another 10mins so I waited inside. Some ppl came in and were given the same bag I had seen the server try and deliver 10 mins earlier. They returned it and the server handed it to me. When I queried how long it had been sat there I was told it had just been made. The chips were stone cold as were the burgers. The manager was called who threw the bag under the counter and turned his back to organise a refund. No apology, no explanation. The cardiff branch clearly can't cope when busy and their front of house needs to leave the attitude at home. Won't be spending my money here again.

Best burger place around always good food

Visited with a few friends last week found the Smoking Griddle staff member Aron who served us to be incredibly friendly and helpful with suggestions top service, pleasantly surprised with the quality of the food and great price left feeling I got more than my moneys worth

10/10 love this place on par with 5guys and shake shack

Great staff, great food! Best burger I have had, fries, sides and milkshake was tasty! Will be back soon!

I drove 30 mins just to go to this place and it was well worth it. Staff are friendly and the service is great. The menu is varied and there's a great choice of burgers, sides and shakes. I went for the classic burger doubled up and it was fantastic. Could have been rarer but maybe I should have said. The vanilla and banana milkshakes are great. The fries were on point too. Oh and don't forget to get some of that dunkin cheese!

Called to order so they could start cooking to save time, said I couldn't order by phone. Got there paid cash and was told couldn't get delivery because I didn't order online. Paid £25.50 for 2 just cheese burgers some mozzarella dippers and a chocolate milkshake. Next time will go elsewhere because there are too many silly rules.

The most delicious burgers are prepared in this restaurant.

The food on a whole was good, but the lady who took my order put it through to the kitchen wrong, so when I complained that my order was wrong they said it would be changed but had to pay for another burger. Discussed as I drove half hour to eat here

I've never felt compelled in any way shape or form to leave an online review for anything in my life before now.. but this place has moved me into action. The burgers out of this gaff are just ridiculous .. incredible even. I've never tasted anything quite like them. Perfection. The milkshakes are out of hand as well. Third time I've ordered and been spot on every time. 👌🏻 Feels like my new dirty little secret. If you like burgers, trust me Daddy. Online Heaven. 🤌🏻🙏🏻🕉️💜✌🏻

It’s been a terrible snow day but Smokin’ Griddle were reliable and managed to even deliver it still hot and yummy! I was so impressed and very grateful!

I went and got the free birthday meal find it in their website

I made and online order to have delivered food. They rang over nearly hour and half and they said food was ready I said I m doing school run I was expecting lunch … I would be back in 25 minutes around. And when I got back home still nobody came to my place … I was so hungry I rang them about my order and they told me that it for collection obviously it was a big mistake I said even if it’s a mistake can I have it delivery I would pay the delivery they said I m not allowed to do that I was stuck at home with kids and food there is not cheap .. he just said you order like that and the food is been sit there … no help at all … I was so disappointed afte nearly 15 minutes they rang saying that they can deliver the order as it’s not fair to pay for something and not have it… your order it’s been sat there since 0325 pm I got food around 5 pm and is cold you would have to reheat nice chips also your burger is completely fine them your milkshake won’t be icy but is ok to drink …. I was polite and I gave him my Home adress… they didn’t ever bother to prepare a new order they just send a disgusting thing… not happy GUYS I DO NOT RECOMMEND THIS PLACE PLEASE TAKE YOUR TIME TO LOOK FOR a PLACE THAT WOULD WORTH YOUR MONEY AND WOULD TREAT YOU GOOD .

BEST BURGERS ABOUT IVE NON STOP THOUGHT ABOUT IT 🥰💯

I won’t be eating here again, fries were undercooked. I also asked for sauce in my burger and got told no😂 What kind of sick joke is this

I have just received my order and to say I’m disappointed isn’t enough! I have bought £30 worth of food and can’t eat it! The chips are soggy and cold and the burgers were extremely salty to a point where I am gagging! I normally love this company! But I’m so disappointed and really gutted that I payed £30 for food that went into the bin! I tried ringing but no answer so this is my next resort

Had a takeaway. Fast and had good Varity of meat. Shall goo there again soon.

Food is legendary. The tables are very tall and not so comfy. Liked the previous decor better.

Food was absolutely phenomenal, best burger we’ve ever tasted and all the sides were delicious. The service was so nice, super quick and they couldn’t do enough for us! Will definitely be spreading the word and returning very soon!

Really high quality burgers, with a great range to chose from.

Fantastic food and service. Sara was especially friendly and helpful. Burgers were juicy and sooo tasty. Definitely coming back. 😁

Listen let me tell you about this place!!!! Today was the first time I touched down in Romford I had to get a part for my truck, Google searched chicken shops near me. This place looked the better option compared to the rest. So we passed by and checked it out. Get there they had the bangers playing it was a straight vibe.. my guy who served us was proper. I wanted to swap it up so they did. I had the classic burger from the beef option but with a chicken burger instead seasoned fries and bbq sirachie strips.. my boy had the classic beef, fries and mac and cheese. Listen up. This place should have a 5 star rating service everything was on point. The food was 10 10 10. I see one guy out the back and said is that you cooking up back there. I told him straight best chicken burger i ever had. This man knows how to cook. If it isn't his shop. He needs a pay rise you couldn't replace him.. ill doubt ill ever need to go to Romford again. But if I do.. say no more.. 🔥

Amazing food! the chicken strips were tender and juicy, and the chips were perfectly seasoned. The burger was so juicy and the buns were soft. Pretty hard to find good quality burgers that don't make you feel greasy after! Cant wait to come back here as the staff were so lovely and kind!

Heard mixed reviews, thought give it a go. Ordered set menu burger, had the black and blue...not sure what happened to the blue bit was nothing blue about it the sauce was non existent, the burger was nice. The fries were below average, soggy and tasteless. The mozzo sticks were like eating plastic, no flavour at all. We also ordered relish which was missing. The milkshake was nice. All in all below average wouldn't order again.

Ordered as a take away from Uber - latest delivery stated was 19:50, this changed to 20:20. At 20:30 I ring up and get told another 15 - 20 minutes , another half hour passes and nothing. Eventually I ring and get told 5 minutes, and it arrived finally 15 minutes later at 21:35. This is a regular experience I have when ordering online from here no matter what time/day I order. The burgers as usual were good but chips also as usual were soggy and average. It’s a shame that they can’t sort out their delivery times - if they were reasonable then rating would be much higher.

I have posted a review for this place before still top food but tonight's staff different level a massive change from the usual people

Halal available. Ordered both the chicken and beef burgers. Chicken was a let down and dry. Beef burger was juicy and well cooked. Prices a bit high for what it is, but recommended.

Visited at lunchtime today. Excellent new menu, friendly service. "Spicy" burger was legendary. Milkshakes are superb, too.

This place has got to be top of your list if you are hungry (or hungover!!)

Excellent food, excellent service. I will definitely be going back for more.

Quick delivery food arrived hot. Decent sized portions milkshakes nice and creamy not to thick.

Delicious food and great service.

Had Mac and cheese, sweet potato fries and the sfc light bite, very tasty 👌

I ate here today for the 1st time with the family and omg the burger was delicious...plenty of fries 2 of us shared.The banana milkshake with kinder was the best I've had. Friendly staff and polite. Clean and tidy. I think they should expand to have more dining in but highly recommended. Thankyou for a great burger 🍔. Definitely will be back. May I add I read the reviews about straws being exposed..the staff wear gloves for hygiene. As for the other reviews about burger being in half wrap foil I didn't see a problem with this in fact better than a horrid polystyrene box. Keep up the good food and awesome polite staff

Absolutely lush! Have been before as my son loves the the ‘signature burgers’. The guys are great here and, the service nice and fast. Thanks all. See you soon 🍔🍔

welcoming staff and food is always delicious. we always choose to collect and food is always freshly cooked and prepared. big portions!

The burgers are ok but the fries are not so good. Very, very slow service and quite rude.

The beef burger didnt have much sauce on it, which left me reaching for the chips which were definitely cooked more then once , the food was over priced , quailty of meat was ok but definitely depends on who serves you on the day i reckon, for the prices they charge its not worth it, consistency is key im sure they will pull it back one day.

Food is amazing burgers are big full of taste the chips are nice and the milkshake is beautiful will deffo get it again outstanding and customer sevice was brilliant thank you

One of the best burgers I've ever had! We've become regulars

Been a fan of smokin griddle for a while and not been here since before covid but did not disappoint. Was just as good as we remembered and love the meal deals they do now. Amy took our order and was really helpfull and chatty. Only thing Is I'd love to see the gravy dipping pot back on the menu 😁🙏 lol.

Waiting times are a joke the manager was rude when it did show up I sent the food back cos of the service and how late it was this was there last chance for us as we have waited over 2 hours before petty the food is good customer service not so good don't bother just not worth the wait

I have ordered from here a few times fast food that isn't fast. The chips ain't cooked enough but the sweet potato fries are ok but the wait is a joke try ordering the day before you want your food

Best taisted skinny fries in London! Absolutely delicious! Burgers a big and fresh! Highly recommended eat in or delivery. When delivered, still steaming hot. Great for family quick dinner or to pleased guests.

Have had a few burgers from SG and I feel like now is about time I wrote something about them. I've always been impressed with the standard of food from these guys, it's absolutely the best burger you'll find in this area, and by a long, long way. The portion sizes are always excellent, and the ingredients are always top drawer - really succulent meats especially. I tend to go for the Ranch or the SFC, both are fantastic examples of what a great burger should be. Don't even get me started on the milkshakes - they are ridiculously good. Thick, sweet and almost a meal by themselves. Honestly, if you fancy a treat and you're very hungry, a burger, side of fries and a shake from these guys will absolutely see you right. I also feel like I should address some of the other people who have left negative reviews claiming that the deliveries take a while to arrive. I'd ask those same people to show me a single take away business that isn't absolutely stacked on a Friday or Saturday night. SG have always made it clear when their peak times are, through whichever platform you choose to order from, and so you can always know ahead of time roughly how long your order will take. Honestly though, as someone who has occasionally ordered at other times throughout the week, I've had a piping hot meal in front of me in half an hour. So their delivery times have never been an issue and it seems unfair to criticise them for taking slightly longer during peak times, because literally every other business will be in the same position. Be reasonable with your time demands/expectations during busy times, and you'll have a great experience with them. 10/10.

Incredible food every single time and amazing customer service! The burgers are consistently cooked perfectly, sides are always delicious (whether the fries, chicken strips or even the liquid cheese) and any milkshakes are delicious. Will definitely continue ordering from here!

Amazing food, very professional and friendly staff. Will definitely be returning. Would recommend to anyone!

Food was amazing and the serves was quick would definitely recommend

ABSOLUTELY THE BEST FOOD!! Went in with my family ordered spicy, signature, double cheese burger with bacon, chicken strips and sesame strips, fries , sweet potato fries. Everyone loved the food was beautiful will definitely be our new place to eat and order from !!!...

Ordered for the first time tonight and food was delivered within 20 minutes . Got a ranch burger which was amazing and had loads of pulled pork. The sweet potato fries were great too. Will definitely use again

food all taste lovely but for the price we paid I don't expect to recieve my food half exposed in a tin foil wrap... they should be coming in boxes anyone could have touched my food or done something to it on its journey. not very hygienic at all. £10 to £15 for a burger and comes in a half bit of tin foil 🤦🏼‍♀️

Used to be worth putting up with an hour plus wait even if collecting - you are warned about it when you order to be fair, however the burgers that used to be so good and juicy are now dry and smaller and defo not...