Smiles in South Bucks

We've been here many times over the years. Feel bad writing this review. New Online ordering system, less user friendly than the past. Large Haddock - weird today. 2-3 months ago fabulous... Today. Wet, mushy texture in places, very "fishy" not like normal haddock at all. Pricing in store £0.20 less than online! Salt and pepper Squid . Without being phoned - was substituted for Scampi which is cheaper... Where is the refund? £0,55 cheaper... Southern fried chicken - food good - but the free Sauces (Dips) ordered with the Chicken - completely missing tonight when we unwrapped at home. A real shame. I'd been looking forward to it.

This place has gone downhill. A few years ago you could sit down to have decent fish n chips at a reasonable price given the area. Then the sit down closed and the portions shrunk with price going up. Tonight is the last time we go. Haddock was so dry but the batter was thick and wet. Undercooked old fish my wife said. The kids cod was better but the chips were soggy and potato tasting. Not good. Someone said new mgmt. Not form the better.

5 star service from the team at Smiles this evening. I put in an order for 95 portions of fish and chips at 1pm for an evening collection for a last minute function. Not only did the turn it around as promised, they did it on time and the food was piping hot. Fish was the best I’ve eaten in a long time and our clients couldn’t sing the praises of the food enough. Will be back!

food is over priced. Rude and arrogant Manager. Staff look demotivated. Do yourself a favour and give this place a miss ☹️ if I could give it no stars I would!

This seems to have been taken over by new management now. The food (fish & chips) is very nicely fried and served hot and the servers wear clean aprons and hats. I think there is a massive improvement...well there was when we visited a few days ago.

We will no longer be using this shop which consistently gives us the wrong order or misses things which you only discover when you are at home serving up and have to either go back out again or leave someone disappointed. I can forgive once or twice but it is ridiculous now. What a shame and annoying as it’s our local fish and chip shop. I suggest avoiding. Alexandra Robb

Missing half my order the other items I got was incorrect,

Too much batter and not enough fish inside. Normally food is good but tonight the fish was oily and full of batter. Chips didn’t seem to be fresh either though the mushy peas were nice. Smiles been a regular customer for many years so please up your game and deliver the right quality. Thanks

The portion sizes are massive, I ordered a cheeseburger and chips. The salad was fresh, burger was juicy and the chips were perfect! Definitely will be back!

Food was amazing. Will definitely be back to try something else next time.

I wonder some times if a area have a monopoly as a fish an chip shop their stds drop!! Ordered fish and chips on a Sat midday Fish Coated in enough batter for five Fishes Not many chips Meal cold Mushy peas hot but watery Won’t be rushing back

Fish and chips good. Large chips is massive. Opens on Mondays.. others closed.

Thursday 6th Jan 2022 evening 2 x fish n chips .. 1 portion ok, the other was VERY BAD and my very elderly father in 90's was violently sick all night with food poisoning. The fish was bad and the chips so fat saturated as to be floppy and inedible. Thankfully he only ate a tiny bit of the fish before noticing something was off but that was enough to sicken him badly all night until 5am. Thankfully he was strong enough to survive that !

We popped in for a quick snack and got charged £4.40 for a medium chips and mayo. The small sachet of sauce cost 90p. The chips tasted okay but not nice enough to stop me feeling robbed. Overpriced, and the staff need to read a book on customer service, a smile wouldn’t hurt. Overall an okay experience for a not so okay price.

It is illegal to refuse Scottish notes, they are legal sterling currency in this country. Manager very rude, I took a photo and he came out and told me not to come back again. He informed me it is the owner that has refused the currency, in this day and age surprised to find discrimination. They should be ashamed of themselves, I'll be interested in what they have to say.

So I worked for this guy and he refused to pay me what he owned, and then start threatening me calling me names, and now have treated me that his gonna find where I am and bring don't know who to see me, plus said he was going to donate the money he owend me for charity, this guy needs a lesson

Great service. Beautifully cooked fish.

A simple order for two but there were 2 mistakes so not the eating experience I was hoping for. Also meant I paid for more than I got.

Good fish and chips and good service.

Service good, food quality and quantiy great value.

The size of food is really good you can share a med chips between 2 and have leftovers they was very tasty to.

Hi we had cod & chips tonight 6.5.21 the fish was nice but the chips were very dry and earthy tasting, didn't eat many, not sure if they were frozen or not maybe a better quality potato is needed.🤔

Every week i order a meal here. Rock and burgers are great

Have done all they can to comply with the rules and make us feel safe. A shame that some of the teenage customers didn't apply the same logic & common sense last night!!

Ordered large cod, got home batter seemed different & hardly any fish inside, very disappointed & that's unlike smiles

Great chips, big portions. Fish is a little oily but still delicious. Would definitely recommend.

Read some reviews of this chip shop saying it was overpriced. The meal I just had did cost more than I expected but dishing it up at home I realized the portions were quite big so a bit of an error on my part for ordering too much. Next time I'll get it right and that'll bring the price down a bit. Cod, cheeseburger and chips were all good quality and tasty. The 12 minute wait in the shop because the fish was cooked fresh is perfectly acceptable. Well done, will definitely use again. . . Update on Smiles in Beaconsfield. During covid19 lockdown, click & collect fish & chips now available! Thank you, simple, safe & tasty. 10/10.

Best fish & chips in Bucks. (Bourne End & Beaconsfield)

Shocking the service was very poor and the food was as bad

Staff always happy and friendly even when busy

I love this chip shop & would normally give it a 5 star review, but last Saturday had a takeaway & was totally dissapointed, the haddock was tasteless & the batter was so doughy I hadoughy it was inedible

Excellent chips really friendly staff

Horrible staff and overpriced food charging so much for so little. Wont be coming back here definitely not

Excellent Fish and Chips. Nice friendly staff.

The best place for fish and chips

Used to visit here with my nephew,it was a very good fish and chips shop but now is way overpriced, for example Cod is £5 and if you want chips that's£2.20 for a small portion, I know it's in Beaconsfield but it's only fish and chips it shouldn't cost the same as a meal at weathers Poon's at the services, anyway sad this has happened, hope management realise they are losing customers due to the high prices

No discount at all for OAP's. Appalling

Excellent fish and chips. Has facilities to eat in.

Lovely chippy. Always really friendly and does great simple food.

Overpriced maybe this is the norm for beaconsfield, fish and chips was ok but not value for money

Visited on Friday evening with our daughter. Friendly waitresses in the restaurant. Great service and food. Highly recommended.

Archie is great behind the counter

Great food, Fish & Chip shop of choice

Great food and such a friendly service. Great for a takeaway but also a separate area that looks clean and cosy for eating in.

Have been using smiles for over 25 years and they have always been consistently good. Not tonight, ordered large chips a pie and a sausage. Chips were stone cold and RAW in the middle, pie was like a brick and cold in the middle. Utterly shocking and disappointing. What a shame that after so long I will not use smiles again.

The food is 5 stars, the service is 5 stars, but in this place it is not worth ordering by phone because they will ignore it anyway!!!! Big queues because of good food so you have to wait!!! But it's worth it

great fish and chips- good at what they do !

Classic fish & chips! Done very well

Always excellent. The best fish and chips in the area.

Went here after a 6 hour drive tonight,next door to where we are staying. Ordered chips and a drink went to pay as under £5 was told, WE DO NOT ACCEPT SCOTTISH MONEY AS ITS NOT LEGAL TENDER IN ENGLAND. Pounds Sterling is not legal in England . I am quite sure POUNDS STERLING are legal in Scotland Ireland Wales BUT NOT ENGLAND . If I wasnt so angry I would laugh at this Idiot. Apart from it being racist AVOID IF YOUR NOT FROM ENGLAND.

Delicious food. Very good value for money..

Great service, great fresh food. Very clean shop

Always enjoy their fish and chips, eating in or take away. The 'large' cod was HUGE last time!

Last takeaway was disappointing gave them the benefit of the doubt ... tonight’s was worse! Is this under new management?

One of the best fish and chip shops

Kind of a regular here. For good reason, the staff are very kind and helpful and the food is the best around

spendid food and smashing staff

When you order over 50 Fish and chips and its piping hot delivered on time and tastes excellent... Nuff said

Always a great place for fish and chips

Smiles used to have the best fish and chips, but sadly it's dropped off over the last year. The fish used to be fresh and the chips were amazing ! Now the fish is soggy and you can tell it's frozen fish not fresh. Also the chips are horrible soggy and greasy. Worst fish and chips !!!! Sad to see this place go downhill. There is also a smiles in Bourne end that is the same ... now awful. You would think a fish and chip shop would not try and save money by using frozen cheap quality fish!

Good service, however at times the queue can be quite long. Overall, food quality is good and prices are reasonable.

Good food. Not badly priced. But so up themselves because of the 'area'. Wanted burger sauce on the side but said they couldn't do that so I asked for it on the chips and said they can't sell it apparently. Even though I've had it before. Food good but the service 👎

Needed a pit stop between London and Birmingham after a road trip for the previous two days. Did an extensive google search and decided on Smiles as it had a seating area and was open till 10pm, as I had to delay my departure due to bad weather. Food must have been already cooked as it arrived almost immediately. Small fish and chips is just that - when I showed my friends, they were quite shocked at the size of the portions. And unlike other chip shop restaurants, the chips were served in a small basket. Lots of bits too. However, having finished no one came and took the dishes and after an age waiting I had to ask for my receipt to settle the bill. All in all it was a little bit average. Maybe an off day. Maybe I was unlucky. But will try elsewhere next time.

Great food beats Harry Ramsdon any day