Pizza Express in South Bucks

Would rate the service 0 stars if I could. Firstly when we entered the restaurant, this younger female waitress constantly kept looking at us whilst we waited to be given a table. Half of the restaurant was empty anyway, so it’s not like there was no space for us. She constantly had eye contact but ignored us. It was until a long wait after, another waitress noticed us and gave us a table. The first female waitress who kept ignoring us, constantly kept looking at me throughout the whole time, as if she was blatantly ignoring us on purpose. She was not even busy doing anything, just stood in a corner. After long waiting, we were finally asked for our order and finally being served our food. After we finished our food, we had our hands up to ask for the bill, as Parking time was getting close to the end. It was very obvious we was waiting and asking. A male waiter then had eye contact with us 4 times and straight away looks away, and pretends he didn’t notice us. It took us a long while to finally get the bill. Overall those 2 waiters were absolutely appalling with their service and attitude. Not the customer service attitude they should have with their job. And honestly reading these other reviews; I am not shocked. Seems like a normal thing here…

Large group of us attended last minute, and Vicky managed to put together a table for us quickly. The service throughout our time here was perfect, positive attitudes from the staff especially Ilyas and Vicky who served us and dealt with any minor issues swiftly, made us all feel very relaxed, food was served timely and hot, overall a great evening well done!

Lovely waiter nermin! amazing food as always.

Would give 0 if I could! Very bad service today at this particular restaurant. There was one waitress when we walked in who wouldn’t take our order and told us to wait till somebody else came. A young boy turned up later in his jacket and rucksack and went round the back and then we had to wait another 15 minutes before he came out so in total we were there half an hour or so before even a drinks order was taken from us. After this, we placed our starters order, half way through starters we placed our mains order. We were waiting 45 minutes already and there was no sign of food, and our mains never turned up. When we went to ask the manager, who was behind the food counter, with no hair net on, very (unhygienic!!!!) we were told it would be another 20 to 30 minutes. Our food hadn’t even gone in yet! No apology or anything, just abrupt! At this point our parking was running out as parking around that area is not great. We explained that nobody had to come over to us and told us that our food was delayed, which I feel is very unprofessional as somebody should have at least told us what to expect. At this point we asked for the bill, our server was Elyas. When the bill came I asked Elyas for the managers name as the manager has had not once approached us to apologise for anything, and even when we asked her about the food just gave us an abrupt answer of 20 to 30 minutes. Elyas refused to give us the managers name. I said that this was not inappropriate as it’s okay to give the manager’s name but Elyas refused and said he would not give us the managers name so we have no idea what the manager was called, but the team were poorly managed and the staff were incapable of Working through the lunch hour . It was a despicable experience, one I’ve never experienced in any restaurant before. Not happy at all! We didn’t get anything in return. No effort was made at all by the manager or staff to make us feel at ease or tell us that they were sorry. Nothing was taken off our bill as a way of apology. We paid for our starters and drinks and left very hungry and disappointed. Will NOT be visiting this restaurant again.

Customer service was awful. It took them 30 minutes to come and get our drinks order. We were there for 1 and a half hours, and we still had not received our mains. When asked how long the food would be, we were told another 20-30 minutes. We had to leave as our parking was only for 2 hours. There was no apology for the delay and any signs they were rushed off their feet. Also the manager decided to help in the kitchen but didn't have on a hair net or apron. This was disgusting customer service on all levels. Maybe they should invest in more training, even the manager as ahe was very rude and abrupt.

Oct 1st- Served by quite a miserable waitress with the enthusiasm of someone attending a funeral. Quite ironic that this happened the day the law changed and staff now keep their tips but thankfully the 5 o’clock shift started so we got some one professional afterwards. A very helpful female manager helped us sort out our discount after app troubles.

We had a lovely meal here. The staff were very friendly and helpful.

6 of us for a family birthday meal. We are a difficult group as we have 1 lactose intolerant 1 Gluten Free and 1 Vegan. Staff are very attentive to ensure nobody gets the wrong food. Service is great and all food correct first time.

The pizza I had was delicious, and the staff were very attentive to all our needs. Esepecislly Narmeen and Roza, who both went out of their way to support our 12 month old daughter with her allergies. Would definitely come back again!

Went there yesterday evening, pizza's were delicious, will definitely be going back 👍

Had a lovely meal here last night and our waitress Maya was especially lovely and attentive. She seemed to have a lot to do and yet still managed to make sure we were well looked after. Thank you Maya!

Staff eating nearby by on their phones playing tik Tok and you tube videos with no headphones! I didn't go there to listen to their noise pollution!!

I had two free £10 gift vouchers which I received from OMAZE. As I shop in Gerrards Cross, thought it would be good idea to get a takeaway for lunch. Didn't fancy a pizza so I went for the "Prawn Peperonata". It was awful. The sauce was not made from fresh ingredients but tasted like it came out of a tin. Also, there were about 4 or 5 small prawns. See my photos and the photo PE show on their website. Notice that there was no "fresh parsley or a slice of lemon" not that that would have made any difference. For £15.95 is was not worth it. The restaurant was empty (3pm Saturday) apart from a table that has two women with three children.

I had two free £10 gift vouchers which I received from OMAZE. As I shop in Gerrards Cross, thought it would be good idea to get a takeaway for lunch. Didn't fancy a pizza so I went for the "Prawn Peperonata". It was awful. The sauce was not made from fresh ingredients but tasted like it came out of a tin. Also, there were about 4 or 5 small prawns. See my photos and the photo PE show on their website. Notice that there was no "fresh parsley or a slice of lemon" not that that would have made any difference. For £15.95 is was not worth it. The restaurant was empty (3pm Saturday) apart from a table that has two women with three children.

Very Satisfied. Excellent food, wide range of Italian pizzas, pastas, salads and more. Nice atmosphere, plenty of tables, so I don’t always worry about getting a table. Great to go with family and friends, reasonable prices and excellent quality.

Staff always very friendly and welcoming. GX PizzaExpress always has a great atmosphere and we love going there as a family.

"Exceptional service from start to finish! Our waitress Genta went above and beyond to ensure our dining experience was nothing short of spectacular. Not only was she attentive and personable, but she also anticipated our needs before we even had to ask. Her knowledge of the menu was impressive, offering insightful recommendations that elevated our meal. With a warm smile and genuine enthusiasm, she made us feel like valued guests throughout the entire evening. Without a doubt, she's the epitome of hospitality and truly enhanced our dining experience. We can't wait to return and be greeted by her welcoming presence once again.thank you for making our experience at pizza express the best!

Don’t pick up the phone. Appalling service

Loved everything there, Pizza was yummy, make sure you ask for gluten free upfront, Tiramisu was huge and tasty !!

Love coming here! Staff are amazing especially with my son. We were served by Freda today who was so helpful and adjusted my order to what I asked for, As some of my favourites had gone. She gave me recommendations and suggestions. The staff are so attentive ..Freda, Genta, Elias and Sonia always greet people with a smile and nothing is too much to ask. There amazing with my son as he can be a handful and as a lone parent they make sure I'm OK too. B calls them his friends always gives them a hug hello and goodbye. They never let it distract from there work and guests, they take the time with him which I think is so lovely. X If he could help them he would. No other pizza express compares to this one. We've been coming to this branch for 9 years now and we don't like to go to others as when we do we end up disappointed. These guys should show other restaurants what customer service is all about, we have not found a good one, we so like and prefer this branch because of the staff/ team/ chefs are always so welcoming, friendly and hard working. We ended up staying longer and ordered another drink. Loved the lime and basil sorbet. Thank you x Head office-- these guys need a pay rise...and teach your other branches how it should be done!

I was here yesterday and the food was amazing the shift manager Navmeen was so nice to us as. The food came on time and was cooked to perfection. It was busy but Navmeen still made the time say hello and make good conversation giving us a lovely experience.

Great place to dine with the kids 👦 as always

Once again, want to say a huge Thank you to Genta for hosting our Pizza Party for the little ones. So stress free, she took care of them all! Washed their hands before they started the activity and helped put on their hats and aprons. Loved the attention to detail with hygiene and the Pizzas were delicious. Thank you Genta, till the next time.

I honestly was AMAZED by the service the food it was amazing I had a lovely time the people were great the food was amazing 10/10 amazing

My wife and I had a late lunch at the Gerard’s Cross branch recently. As always the food was delicious and the service exemplary, in particular Vicky who was friendly, polite and efficient. Parking is never a problem. We regularly visit this branch for the above reasons and will continue to do so.

Did basic. Gluten free pizza leaves a lot to be desired, half the size of regular pizza! Busy Sunday, takes not cleared around us.

Very nice restaurant the food very tasty the lady she served us was Genta very nice service she is very lovely with customer always see you soon

I came here with my wife and 2 kids earlier today and the food as well as the service was great. The manager Vicky was so nice to us and dealt with us perfectly. My daughter is having a party on Sunday, so I asked Vicky some questions about it and she explained how everything will happen which was nice of her. My girl is so excited for the party!

Service was shocking. Waited 10 minutes to be seated, no one cleared dirty plates off the table after the starters just left them on the table even when they served the main courses. One side was not what we ordered and the staff seemed reluctant to correct it.

Just had a great dinner to celebrate the start of the New Year. Service was great!

Haven't been to GX Pizza Express for a while. Had a meal for 5 with starters, Pizzas and desserts. Decor is lovely, restaurant is super clean and the team are epic. We were served by Xhevrije who was kind, caring and and excellent server. She made our night. We'll be back sooner because of this experience.

Lovely atmosphere, very busy over Xmas/new year holiday period when I visited. fast service & great staff. The pizzas & dough balls were delicious & the starter mozzarella bites were much nicer than I expected. Staff knew how to use the rewards card app & you can use Tesco Clubcard rewards which is handy as the prices do seem to have gone up recently. 2 x dough ball starters, 2 x margarita pizzas, 1x mozzarella bites & a Diet Coke came to £44.90 but it was delicious

Best pizza express place, Thank you Sashe for your fantastic service

Great service from Genta as always! So lovely with the kids, super friendly and helpful - thank you! We love our local pizza express :)

The food was fantastic. The calamari, lasagne and chocolate brownie were brilliant.

We had an amazing time in the Pizza Express at Gerrards Cross today. I had organised a pizza making kids party here and the staff here have been amazing in organising everything really well. They were all friendly and accommodated all our needs. The manageress in charge even provided a couple of ice creams on the house for siblings of kids. Would defo recommend this place for a kids party and the cleanliness and quality of ingredients was really good. The kids had a great time.

I absolutely enjoyed my meal, everything was perfect everyone was so nice to us, I loved the manager her name was genta she was so lovely and funny. 10/10 recommended!!!

Very good service , very friendly staff

Lovely pizza and lovely sevrice from Sashe

Sashe was my servant and he gave the best service and I had such a great experience and would recommend enough!!!!

I was here yesterday and the food was amazing the manager Vicky was so nice to us as always. The food came on time and was cooked to perfection. It was very busy but vicky still made the time say hello and make good conversation giving us a lovely experience.

We held a kids party there recently. The staff were amazing, especially as a group of 7 year old can be 'challenging'. I cannot fault anything and found manager Genta particularly fantastic, really making a fuss of one child who was feeling under the weather. Food, atmosphere, cleanliness all tip top

This Pizza Express is one of my favourite places to go when I'm in the area. The food is great, and the staff are friendly and helpful . I would highly recommend this restaurant. 👌

Really I think is the best pizza i have in any pizza express, very tasty, juicy, base very crunch. 10 of 10 definitely recommended.

There was only one waiter serving all the customers, not fair on the waiter or the customers. Also we ordered a large pizza for takeaway and we received a small one!!

They forgot to cook one of our pizzas, meaning one person had to eat after we all finished and no apologies given.

Gotta be the worst food ever there’s an Italian over the road don’t ever go to pizza express just go to the Italian

Great service from a young team Enjoyed the pizza and got a warm welcome

Won't accept Tesco clubcard vouchers. Which was the whole reason we went. Got to the end of the meal, came to pay the bill with the vouchers and were told that they wouldn't 'go through' despite them clearly being in date. They said it's a common issue. If it's a common issue, you need to ask people before they sit down if they are wanting to pay with vouchers and if so, check that they will work. It's completely unacceptable.

Friendly staff and a good range of food not just all Pizza

very cold staff. should update hours to be accurate so people don’t go out of their way to make it to the restaurant before it closes.

Good place to have authentic Italian pizza

Hadn't booked but managed to get a table for 2, staff were very helpful and polite. Paid once received our food so we could leave once we had eaten. yummy pizza, quick, warm and a good size for two people sharing with a side of garlic bread. Slightly higher prices but expected for dine-in experience.

Sasha is the best!!!! He always treats us like we are royal!! He goes the extra mile to make us happppyyy! Why is he not Manager!!!

Amazing experience due to great service from a great guy named Sashe. He was amazing and attended to all our needs. We always come back to be served by him.

Great service Genta thank you we had a great experience all staff including yourself so friendly

Won't rush back. Standard pizza is the size of an ordinary plate, not impressed for around £14. However, that said pizza was well cooked and tasty. Even in the early evening it was full of kids and babies and was very noisy.

The staff are just the greatest Update: I've been coming here for at least 5 years if not more. The food is always amazing and fresh with lovely staff I wouldn't go anywhere else. The pizza express rewards app is also the best rewards app hands down of any restaurant chain. Original: Lovely quick pleasant service and always a spare table. Nice reasonably priced food as well.

Terrible service. The table was booked for 9.45 pm by the restaurant and when we turned up we were rushed to order immediately by a very rude waitress and then the chef's started to fight within themselves and it was too loud. All the guests were distressed by this unprofessional and hostile behavior. They said no to desserts saying the kitchen is closed without giving any warning. Terrible customer service, would not recommend to anyone to go here. Totally disappointed.

Family friendly venue with great food and service

Love their food. Service with a smile as always

1st ever time iv eaten @ pizza express.. blown away totally.. food was amazing 🥰 pretty busy 😊

Pleased with the service and food,

Delicious food. Unhappy staff/waiter.

Gerrards Cross is always consistently good food. We had the gardinera Romano to share....really nice!!!

Thank you Genta for amazing service with a lovely smile :) food was lovely and staff so welcoming xx

The Gluten free option was like a biscuit. Also forgot one of the groups meal altogether, which added a further 15 minutes to a fairly extended wait.

We stopped here after visiting the Stranger Things experience and as I would expect this Pizza Express did not disappoint. Good quality food, good service and a nice restaurant environment. I love the pizza express app because as well as seeing your bill, you get freebies if you sign up. It’s a great incentive! The staff were friendly and helpful and I even got an Affogato (which wasn’t on the menu). The restaurant is situated on the third floor of the Brent Cross shopping centre, which has a good range of shops and good free parking available.

Thank you so much to Genta, Frieda, Karlo and I quote the 'Albanian chefs' for making us feel so welcome on such a cold and dark evening. Our slightly dishevelled group was warmly welcomed with smiles and delicious food! With thanks and love from the London to Oxford 100km walking team. Your pizza filled our bellies and kept us walking throughout the night! We're pleased to say that we successfully reached Oxford the following afternoon.

Lovely meal...and service by Frida was great too. Thank you

A really good pizza express, the staff here were just lovely, they went above and beyond for us as we had a birthday in our group they brought us a free cake and candle to celebrate and really looked after our group. Food was excellent. Highly recommend this restaurant!

I always find Italian food at Pizza express as amazing and delicious as I ever could ask for. Their Bruschetta Originale to Pizza Padana, Pollenta sticks to Tiramisu....each and every item we ordered, was top of the chart. Ambience was classic and Staff was so polite and welcoming. Washroom was clean and tidy. Luckily we got the parking in front of the restaurent otherwise parking is the biggest issue if you want to go to Pizza express at Gerrards Cross, Bucks. Overall experience was welcoming and I would highly reccommand this restaurent.

We got delivery & to their credit, delivery was fast, but the pizzas were absolutely terrible. Low quality bread, stodgy sauce, not enough cheese (it was mostly bread & sauce) and looked nothing like the photos displayed on the pizzaexpress website. Ruined our night & it hurts that I had to part with money for pizzas that were so disappointing that they made us sad. Overall, extremely low quality and overpriced 'pizza'. We won't be ordering here again.

Very disappointed, the pizzas aren't presentable, don't have enough cheese and look nothing like the pictures that they promote on their website. Will not be ordering from here again. Gordon Ramsay would throw these straight in the rubbish.

For a big brand I actually really like pizza express and Gerards Cross is a lovely bright venue and the food is great too.

Good, friendly service, plenty of staff on for a Sunday night. Only drawback was being told the pizza I wanted wasn't available and hadn't been for weeks

My first visit and very impressed by the amazing customer service. All very friendly and helpful. Very clean facilities and restaurant. Excellent food, will definitely be visiting again very soon. Thank you everyone for our lovely dinner.

Having not been here in a long time the welcoming staff from the get go was fantastic! The food was delicious and it was great service from start to finish. Big shout out to Caitlin and Simon on the team! Definitely will be back!!!!!

Took my 8-year-old for a treat on a Friday night to Pizza Express, GX. We had no booking and the place was heaving with hungry customers. They did not disappoint. Here, they truly put the ‘Express' in Pizza Express. We were swiftly seated and our food arrived within 5-10 minutes of ordering. Children's menu is great for occupying little ones (though it would be handy if it came with a crayon/colouring pen). Children can have a main course, drink and dessert for £7.25 and there’s a good selection on the children’s menu. For myself, vegetarian options were rather limited, with a lot of veg. options on the menu being spicy. Being an admittedly fussy eater, I stuck to the trusty Margarita. Predictable and delicious, it was nicely presented, and portion size was good. Entire meal and two drinks was under £23. Our waiter was attentive and friendly, especially considering the number of people he was serving. Parking was not so convenient as it’s a High Street restaurant and there are limited spaces outside. We parked at Tesco and popped in for a few odds and ends after – just a short walk away. Would thoroughly recommend Pizza Express GX. Great value for money and overall pleasant, relaxed evening out.

good service and very helpful staff

Good pizza express. Very expensive now not on taste card.

Lovely space, great food, and welcoming staff. Kids menu is great, with a decent choice. Attached activity sheet is enough to occupy my 7 year old for some time. The staff were great, I’ve always felt really welcome with my kids here. As well as usual excellent friendly service, my son was able to go and make his own dough balls, with a chefs hat, and chef showing him what to do. Extra special when delivered hot to our table. Great extra service they are able to offer when not too busy. The food was excellent (as usual) but it’s the friendliness of the service that really made this visit stand out.

Wasn't to bad apart from the very miserable waitress who served us our drinks but apart from that it was ok

Great customer service and great food.

Very pleasant meal, food good, service really excellent

The team here are amazing. Been here a few times and they never disappoint. Mishel is especially good, recognises us each time we come here and makes sure the kids and I have a good meal. Thanks!

Is what it is, with friendly staff :)

Amazing service!! The staff are super friendly, would defiantly go back. Food was tasty as well and made just how I wanted.

lovely pizza lovely service but the chilli oil had no kick to it was bland but was still good not as good as it used to be

Excellent service and delicious food.

Kids loved it. Really great staff.

Simon and Catlin were amazing. 5* rating thank you.. excited to come back again :)

As a member of the loyalty club, it pains me to have to write this review as I like pizza express generally and it's good value for money when at Gold status. However this experience was abysmal, the worst I have had in 13 visits this year. The restaurant wasn't that busy at all but we had to queue on entry. We were greeted with a casual, 'just go sit wherever you want where the tables are free'. Nice. It took them 10 minutes to come over and ask us what we wanted to order. While we were waiting staff were busy stacking cups, arranging cutlery and seemingly doing anything other than take our order. After finally ordering, it took them 20 minutes to bring starters and drinks. I noticed staff making drinks for the chefs before they had served drinks to our table! Unbelievable! And after they finally arrived, another 30+ minutes to get the mains. No one cleaned our plates away, they just sat there. At one point I saw a waitress point over to our table as if recognising that perhaps we were being ignored. But they still didn't do anything! When the mains arrived, they stood there as if struggling to know where to put the food down as the table still had the dirty plates there. I was thinking perhaps at this point they might acknowledge the poor service and apologise, but no, we just handed them the dirty plates and they dumped the mains on the table. All mains were overcooked. Burned sections of pizza, crust that was stiff as a board and snappy, pieces of pasta in my daughter's dish that were clearly burned and inedible. I was astonished that they presented the pizza in that state after waiting for so long but they didn't seem to think it was a problem. I only went ahead as we were so hungry at this point we couldn't be bothered to complain. So trying to eat....We were admittedly close to the kitchen area but the staff were making SO MUCH noise that we could hardly hear each other across the table. Staff were throwing the cutlery into containers, and rattling glasses and tidying stuff up right next to us with such vigour it was deafening. It was SO loud but they didn't seem to have any appreciation at all we were trying to eat. Right behind me on the table behind a waiter was stacking glasses extremely loudly, then knocked the whole stack over, smashing a load of glasses on the table which sounded like an explosion and scared the living daylights out of us. Their reaction? Laughter. They all thought it was funny and just carried on! I had to ask to move tables at this point, The waiter just shrugged at me and said, 'well we're trying to do our jobs here what do you expect you sat at the front'. I honestly thought he was going to make me move the table and all the food myself, it was like we were a total inconvenience to their prattling about. Nobody came over to ask how the food was until after we had finished, they didn't ask if we wanted anything else. No apology for the slow service. We watched as a solo customer entered and sat just across from us, one hour after we arrived. He ordered and received food within 10 minutes, and had actually finished, including desert, before we did. Incredible! I mean if this restaurant was even half full, how would they cope? I won't be going back to this pizza express in a hurry. The staff don't seem to recognise what good customer service is. They wander about the restaurant but don't actually focus on the customers. The manager seems oblivious - all of the above was totally visible to her and yet she either doesn't care or just doesn't grasp the concept of customer service.

Had a good meal here with pleasent staff. Would go again some time.

We had a really lovely lunch here. It was very quiet for a Sunday and our waitress was very helpful and attentive. The food was great as were the drinks.

We had a dinner. A very good experience. Friendly and quick service. I am a regular Pizza express customer and the Calabrese Pizza I had was one of the best.

Of nearly every Pizza Express I have been to, the branch at Gerrards Cross has to be the most pleasant I have ever been to. Not only did the food taste great, staff were a lot more attentive than at any other PE branch I have been to. Both the Cannelloni and Orto Calzone were piping hot and insanely delicious. Staff served with a smile and we were made to feel very welcome. The Lotus Billionaire's Sunday was a lovely finishing touch to the meal. I would love to come back to this branch for dinner.

Great lunch meal at Pizza Express. The service was excellent and food was perfect. Will definitely come here again!

Good experience. Friendly and efficient service. Shared a quality pizza and anchovy salad after calamari and wings starters. Thumbs up for a first visit.

Amazing food, setting and service! Very affordable, good vibes