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3.8

Based on 14 opinions finded in 1 websites

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Nº 345 in 508 in Poole

Score
OpinionsNoteGoogle143.8

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Didn't bother making my food on just eat but accept the order left me for hours thinking I was going to get it

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Bailey Selby . 2024-04-12

MORE AT Google

Best burgers ever in my opinion Well made and quality is very good.top marks thanks ☺️

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ryan white . 2024-02-22

MORE AT Google

Asked if they could phone me instead of knock as I’m in a shared house but driver banged on door anyway and when food arrived my burger contained onions which was not labelled on menu ( Don’t like onions but can pick them off not really an issue) but when I took a bite I looked at the burger and it was not cooked

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TheGodlyNOOB 615 . 2024-01-11

MORE AT Google

Nicest burgers we have had in ages!! Will definitely be back and the waffle fries were insane!

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Sophie Louise . 2023-10-05

MORE AT Google

Staff was very friendly gave good recommendations, food was excellent really enjoyed all of it especially the piggin Mac, Would highly recommend

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Jason Essex . 2023-09-23

MORE AT Google

Pretty decent food, very greasy burger but what can you expect. The Biscoff Burger actually worked nicely, 8.5/10. Would reccomend!

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McBrewer . 2023-09-19

MORE AT Google

Wrong order delivered through Deliveroo and then when you try to phone them it just rings and rings and rings…. And then eventually you get a recorded message to say you can’t leave a message. Super helpful. The incorrect food that was delivered was cold. Not sure where the 4.4 stars are coming from because that is definitely not my experience with them! I’ve ordered from them before and it was cold that time but I thought I’d try it again because everywhere had off days. Two out of two for cold and incorrect food now! Disappointing, and sadly I won’t be trying for a third time. (Managed to get a refund from Deliveroo for the incorrect food which is good.)

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Charlie Cooke . 2023-09-03

MORE AT Google

Food was unreal at smashing burger company. Piggin fries was spot on. Great service by ellie she was amazing

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Matthew Abdilla . 2023-06-08

MORE AT Google

Had a takeaway Thursday 1st of June. Food delivery 1.45 later food must of been sitting there for a long time was freezing cold had 2 burgers cheesy chips and loaded chips had to throw away food and have eggy bread instead waste of 30 pound of my hard working money. I understand delivery issue but you can't let food sit there. You must cook a fresh order you guys have alot to learn.

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Daniel Johnson . 2023-06-03

MORE AT Google

Lovely tasty food, ordered double bacon cheese burger, biscoff and bacon burger and waffle fries

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Mathew Reid . 2023-05-25

MORE AT Google

Absolutely delicious food, I'm not usually a fan of American cheese but the burger and bacon made up for it massively. Also the waffle fries were so nice, I really wish I had ordered another portion! Many thanks!

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Seran . 2023-05-02

MORE AT Google

Worded reviews do these no justice, and the loaded fries are gorgeous- wish they did a large size 😀

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Scott Haywood . 2023-04-01

MORE AT Google

Great burgers and awesome manager :)

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Ben Turpin (Crunch Media) . 2023-03-26

MORE AT Google

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We booked a table for 12 in August for my daughters birthday.. total disaster.. terrible service! .. took half an hour before we were offered any drinks or even a menu.. took another 20 minutes until they took the order... other 20 minutes still no drinks or our food orders taken which by the way was set menus .. so not hard... drinks some forgotten others wrong had to tell the waiter 3x At this point my patience was running out.. but we were a large party and at this time in the evening we really had no other options but to endure this 🎪 s... show until the end. .. the atmosphere.. another example the lightning in there was up so much it was like shopping in a 90s New look store or being in a collapsed super nova.. we asked if they could maybe turn it down a bit.. which they declined... When the food eventually came out the portion sizes were small and were poor quality.. .. the crispy shredded beef was so chewy we couldn't eat it.. the sauce that was poured over it seemed to be maple syrup. None of the staff came over to check on our meals.. asked if we needed any more drinks ?.. i observed them mostly talking to themselves .. twice members of our table had to go over to them to get there attention they seemed totally oblivious to what was going on around the restaurant. It wasn't very busy so there was no excuse for this... We asked for the bill which we requested to be spilt .. this is the one and only time we saw the manager.. he appeared quickly telling us this was not possible and too Complicated to do... we just wanted to pay and leave. On the way out one of the waiters had the front to say 'have a nice evening'.. to which i quickly responded i will now this is over with!. I will never return here again.. there using the reputation from the old Ocean Place that used to be at West Cliff.. trust me this place is nothing like it.. The hotel and veiws over the bay are why people are lured in. Overpriced.. poor service.. terrible food.. bad atmosphere.. avoid at all costs!.