Smashburger in Fife

First time trying this place. Absolutely amazing! Food was hot and delicious. Highly recommended.

Great food and an even better milkshake.

Absolutely ridiculous wait time. The estimated delivery was 20 minutes, but they kept pushing it back until it finally arrived 2 hours and 20 minutes later. If you’re thinking of ordering delivery from here, don’t bother—they clearly don’t prioritize it at all. You’re better off dining in if you actually want your food in a reasonable time.

A little bit pricier than other places but food quality is great. Service is fast and efficient. Loved the beef and bacon burger!

The times my husband and I have been to smash smashuirger in dunfermline, we have never been unhappy with our food. Can't wait to return for another mouth watering meal

Smashburger is well worth a visit, the burgers are lovely albeit expensive.

Best burgers by a mile, fresh and tasty. Service is ALWAYS fantastic and the setting/atmosphere is nice and chilled. Manager Thomas is great, very accommodating and attentive, makes a massive difference to the experience 👌

My partner and I always look forward to a meal here. Been going for years, best burger place in Dunfermline 🍔

Took our kids here for dinner after the cinema. The cheese and bacon burger had a single tiny bit of bacon, absolute disgrace. Kids meals came with more chips than my adults meal? Overall, so so.

First experience of smashburger. I had the oklahoma onion smashburger with sweet potato fries, washed down with a strawberry milkshake. The service was spot on, and it was probably one of the tastiest burgers I have ever had. When eating out at any restaurant or local pub, burgers are never my 1st choice on the menu, however I was really impressed with this place. Although its a bit more expensive than your local fast food chain, to me you are getting your money's worth.

Poor quality over priced food wouldn’t go back, should have gone to McDonald

Pushed my delivery back, delaying it again and then just cancelled. If you idiots don't want to do it then stop taking orders.

First time trying smash burger. Friendly staff greeted on the door and directed to the order kiosk, also checked how my meal was after a short time eating. Food was tasty and I'd definitely visit again. For a burger with an extra patty sweet potato fries and a drink was 21 quid, I couldn't find a fault with the food so I wasn't bothered by the price however it probably would be an expensive outing for a family when you could just go to McDonald's for a fraction of the cost. But for all the bachelors out there I fully recommend it 👌🏻

Would recommend the oklahomla smash!

After alittle disappointing take away order, my second visit sitting in was a whole different experience. The spicey burger was delicious and a whole lot fresher. Never disappointed with the onion rings, best I’ve had at a burger joint (and I’ve been to a lot of burger places lol) . Always go for the tater tots also. Service from the staff was top notch as we had a few kids in our party. Place was just the right side of busy. Overall pleasant and tasty experiences

Really, really, really, really tasty!

Food was absolutely amazing, best burger and tater tots I've ever had. Manager is amazing he came to out table and spoke with us, what a really nice guy. Bit on the pricey side but we ok with that as he said burgers are fresh made by hand no frozen mince.

Burgers poorly packaged. Brought a new meaning to "smash" burgers. Wrong dip delivered.

Big improvements at this place. Quality is very much improved and is consistently great.

It's the best burger I have had since being in this country.

I did not recieve my Onion Rings

The food is very tasty if a bit on the expensive side. I’ve gotten take out several times but the last three have been disappointing. Today I paid for extra chicken and extra blue cheese in my salad. I found four small cubes of blue cheese which wasn’t even a potion. The chicken was the usual portion too. I got a side of chicken tenders and had no dip so I had to eat them dry. Also given no fork and a warm juice. On the plus side they did add extra red onion all through the salad so I could taste nothing else. Reluctant to pay £28 for a meal that doesn’t meet my order!

We came here after long trip and the food was fantastic. Everything was cooked the way we had asked. The manager was exceptionally knowledgeable and helpful. He ensured to make the kids meal according to specification and was generous and kind during the entire visit. I would recommend you to try smash burger ASAP!!

The fries were mushed into the box and weren’t the fries I ordered and cold which I don’t normally mind as I know it has to be delivered to me but I top of the state of them they were inedible

Attentive staff, lots of fresh ingredients in the jalapeno burger which was very tasty, clean facilities.

Have had a few disappointing orders over the last year. This was AMAZING! So fresh, larger portions, hot and packaged well. Thanks

Burger was over done and too crisp. Loaded fries and shake was delicious

Came here for a lovely meal, turned into complete shambles when i bought a burger that was raw and pink inside, not only that but the cook, he launched a tomato at my face and then mumbled ancient Greek dialect at me and i didn't know was happening. The cook who i believe is called Dominic was at fault for not only a disgraceful meal but hurling food at me never in my 56 years have i seen this tomfoolery from a work place. Fire this buffoon, Absolutely appauling

Food was fresh & hot. Delivery was also efficient!

Nice place to eat, plenty parking spaces and burger is good, I had the double bacon burger which I would give 7/10, but for place that's specialised on burgers I was expecting a bit more. The meat was a bit dry, too much mustard and bacon in burger was unchewable and had to take it out. Apart from that definitely recommend if you in the area and looking for good burger, that's not from frozen meat, definitely still one of the better burgers I had in scotland.

i ordered milkshakes that we never received can i have a refund??

when first ordered delivery was 35 mins , then it kept changing and the food was cold when it was received

Great food... great service... would have been 5 stars but a wee bit pricey

Was due to be delivered by 1946h but didn’t make it till 2014h by which point the chips were freezing. Shame cause it’s great quality

Visiting from the States I was not expecting one of the best burger and fries I’ve tasted along with bottomless drinks. Customer service was above and beyond, checking up with us throughout the meal. Atmosphere casual and friendly, just perfect. Could not fault this place, prices comparable to what I’d pay back home.

2 burgers for £26??? Are they mad?!

It used to be good, but now they are not able to deliver the food you order right. I ordered the Cobb salad and a burger with UberEats and the fried egg was missing from the salad, I submitted a complaint and got no response. This evening my partner ordered the same with Just Eat, asked for no bacon in the salad, as I cannot eat it, and an extra crispy chicken patty. The salad was full of bacon and no crispy chicken was delivered. Is it that difficult to make a salad right??

Second time wrong order has been sent

Tasty food however was so cold when delivered had to reheat in microwave - not ideal with salad on the burgers!

So slow. 30 minutes wait at 4:30pm for 2 burgers is mental

Awful. An hour late, cold and with items missing. For the price as well it’s absolutely shocking. Won’t be back.

We drove from Linlithgow to visit Smash Burger tonight. We have had a terrible experience from the minute we arrived. Only 1 out of 3 order kiosks were available. The girl said to scan the QR code on our phones to order off the menu, but this didn't work. She then offered us a menu, saying "it's the only one" We noticed the 1 order kiosk was free so resorted to ordering on that. The server told us that there was no chicken tenders left. The milkshake machine out of order. The drinks machine said 'do not use' The total bill was over £40 for 2 adults which is expensive for burgers, and a self-service type system. If all these issues would be resolved we may revisit but would not recommend at the moment.

Excellent burgers and fries, fast delivery.

Cold and chewy. Had obviously been sitting around for a long time.

Would have liked straws for the milk shakes and some serviettes

Food was cold when it eventually arrived .

We drove about 1hr to get to smash burger tonight, to be turned away at the self order screens because they were too busy. Which is fair enough but no signs on the main doors on arrival, no cover on order screens. The girl was polite but just an overly disappointing experience to drive so far and arrive hungry to be turned away.

Lovely food. Vegan burger is lovely too

Just a disaster from the get go. Walked in and a lot of the tables were dirty. Should’ve been our first clue to be fair but we wanted to try the place. Got my friends order wrong 3 times. When she finally received her food on the 4th attempt, it was still wrong!! The young lady who served us was lovely. We asked for a refund and she said she would get the manager. When the manager appeared we had to explain the issues for a second time as the information hadn’t been passed over to her. She refused to refund us, claiming she couldn’t do this, offering instead a free meal on our next visit. We won’t be back. Shocking service. Avoid.

It was only the fries that were forgtten not the whole mela

Drink from the kids meal was missing, but the food was great. Really tasty. Bit on the pricey side, but kids are happy and sated and already daydreaming about what they would choose from the menu next time.

Dearer but definitely worth it!! Delicious Burgers 🍔

A great pre-cinema dinner. Topped tater-tots were tasty and the staff were friendly. Lots of cleaning going on, which is nice to see. The restaurant was clean and there’s lots of space to sit.

got a message to say my order was on its way but went 20 minutes in the other direction. order is now cold

Asked for no cheese on my burger but received cheese not happy!

The food was nice but over priced for a fast food chain. Experienced won't be would rather burger king. Staff sitting around doing nothing took two to bring out food which wasn't a big order. Drinks were bottles of warm coke even though it stated on order it was the machine but the staff helped themselves to the machine coke. Pretty bad experience although food was good but not hot just warm.

Great food, came in nice and hot.

The first time I have been there, I loved it, and I will be back

first time using this place .very pleased

Smash burgers were nice/ fresh ingredients, really nice sauce, but the beef patties.. far too much salt! i can genuinely still feel salt an hour later, Loaded fries- supposed to be blue cheese.. hardly any there, and overloaded with Frank's hot sauce , taking away any enjoyment, fries swimming in sauce

Cold food and clearly had been cooked ages before, waiting for someone to order. Way too expensive for what it is.

Took almost 3 hours and was stone cold when it got to me but the driver didn’t even take ten minutes to deliver it which means it was made and left lying for ages instead of at least timing the food with the delivery so I wasn’t getting cold food if that had been the case I wouldn’t have even complained

My partner really enjoyed her vegan burger, superb barbeque cheese tots and very tasty milkshakes.

the food is going down hill here. the fries I received were chewy, I'm thinking they were probably cooked then put back in to heat up! horrendous and could not be eaten. A burger had tomato when I requested none and it was luke warm. not sure what is going on with the sauces I ordered with the fries, tasted off so couldn't eat them either. I always order from here, but I won't be going forward. always a hit or miss now!

Usually I love this place, food is always amazing. Usually we only take away but decided to sit in for a change and I will tell you I will not be doing it again. Both mine and my partners orders were wrong. When we informed the staff of them being incorrect, we were very rudely told that it was our fault and not theirs. Our fries were cold staff were also informed of this. (We sadly did not think to grab the names of the staff) the young lady who took our fries away was lovely throughout our whole experience very kind and apologetic.(unlike her rude coworkers) the other two were visibly annoyed and did not hide it by repeatedly giving me and my partner nasty looks and glaring at us while we ate. Rude comments and physical gestures made by an employee to other staff members were made repeatedly by the same girl (bigger, glasses, red hair, and claw clip) she was then repeatedly sitting on her mobile phone throughout our stay. Personally I don’t think this is a good look for the company or any company for that matter. Apart from the two rude staff members when our order was brought out to us corrected it was amazing. Definitely recommend this place for their food but do suggest staff are reminded that they represent the company and their actions reflect badly on all of the staff as an overall look which is not fair on some of the lovely and hardworking staff who actually like the public and their job.

irst time I’ve ordered from Smash Burger. Unfortunately the experience was very disappointing. The food was late and arrived cold. Based on the cost of this order I cannot say this was good value for money and could not recommend this restaurant.

Over priced burger and fries. Tastes good but way too expensive for what it is.

Great burgers, was cooked quick and well worth the money for a proper smash burger only issue we saw really was not too many customers inside

food arrived cold after a short wait? don't know how.

First visit to the restaurant, greeted and welcomed by nice young members of staff, shown how to self order direct from screen which was good, food came in good time, all 3 of our burgers were super tasty and loaded fries was a great sized portion, would definitely go back, wish we had one in Falkirk 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

Waiting over an hour for our food to arrive cold.

We’re traveling from the US and all of the Smashburgers near us have closed down so we were excited to get to stop here to eat. Unfortunately, they were closed for repairs but the franchise owner was super friendly and offered to make us shakes on the house which were delicious. Very friendly people, stop in here if you get the chance!

Good burgers and convenient location off the highway.

Fantastic burgers and great service

Used to be a favourite but is going downhill. Quality of beefis getting worse and deliveries taking longer and food arriving cold. For the cost, it's totally unacceptable.

Stop attacking small business owners, awful practices.

We were the only people in. Food came quickly. The sides were both nice, but considering its a burger place, that was the disappointing part. Burger was dry and crunchy. Supposed to have truffle mayo and couldn't taste it at all. The blue cheese burger was like a sauce rather than any blue cheese, which would have been nicer. We won't be rushing back such a shame as it sounded so promising.

A half rate establishment staffed by teenagers who can barely spell customer service, let alone deliver it. Reasonable food but expensive.

Expensive and disappointing. Everything was cold when we got it, and there were only two other tables. The single smash burger gets lost in the bun, not even sure why they sell single burger buns as the patys themselves are really thin, as expected from a 'smashburger'. Workers all stood about doing nothing. Had to ask for our cups for refill machine. Guy in the kitchen had a good pick of his nose, and went right back to handling whatever food he was making. Five Guys is opening beside it soon, I'm sure that will signal the end for this mediocre establishment.

Just been here to see what it's like - and I was hungry! Pleasantly surprised. I had a burger meal with free drink refills. The burger (a double classic smash) was very very good. I didn't know about the onion ring on the burger in the bun, but it worked. Very tasty. I had smashfries and they were also very tasty, maybe a bit dripping with oil, but the taste was very good and I'd have them again next time. My meal was brought to my table and I didn't have to wait long. I will be back to try another burger soon.

worst delivery ever. I only got half the order I payed for.

Ordered via just eat and literally if I wanted a stone cold sloppy burger I'd go check McDonald's. Zero satisfaction taste was just vile this is based on delivery not inside the restaurant. For the price of the burger I'd expect more from quality from the restaurant.

The chips were just plain fries and some were off tasting 😬 4th time when ordering smash fries I just get normal fries🤷‍♂️

Considering the price you pay I would expect the burger and chips to have some heat in them but mines was stone cold this time

Didn’t listen to the order details with removing toppings

Got a BBQ bacon burger and a chocolate milkshake to take away, which came to an eye watering £17 odd! The burger was dry and tough, and there was hardly any BBQ sauce on it. The bun was a standard brioche bun. I would have expected something better for the price. The milkshake was nice but definitely not worth £5.95. in summary, I could have gone to McDonalds and spent about 30% of the price.

How does a burger and chips take 50 mins? Are they hunting the bloody cow out the back? Had 6 staff members just stood around staring at the burgers rather than serving them. Children in Western Sahara have received burgers faster from the Dunfermline McDonald’s. We genuinely missed planet of the apes because of this incompetence. But I’ll tell you what the sauce is pretty decent, not worth 50 mins tho.

Missing part of the order. My son told the Just Eat delivery driver (who we gave an online tip - never again) that his milkshake was missing. He shrugged his shoulders and said that they never gave it to him and to call the restaurant. Which I did, the guy who answered the phone told me he was looking at my milk shake on the counter 😳 but because they didn’t have their own drivers, unless I could collect I had to apply for a refund. Rubbish service yet again the consumer loses.

Always a consistently good burger here! The service is great too. Nothing to complain about 😊

Good food but the wooden forks and knives can be a bit awkward to use.

You will not regret ordering from here never had a burger so dam good.

The service and food were both excellent. My friend and I have just been. The tables were also very clean.

Food was cold and late i am NOT impressed

Absolutely disgusting and shocking customer service. Came all the from Edinburgh to try these. Order a portion of the loaded fries and let me tell you I honestly wouldn’t feed them to my dog. Cold fries topped with cold unmelted cheese, mushy vegetables topped with some cold unappetising sauce. Pico de Galla more like Pico de rank. They were so bad I picked the chips out the sauce and wiped them clean before eating them. Complained about the food to the staff who replied “okay” what happened to customer service, I was stunned at the lack of professionalism. Would not recommend to everyone has to leave because I couldn’t sit in front of those fries for another minute. Save your money and go elsewhere. Lots of better places next door for half the price. Thanks for ruining my day smash burger!

Love truffle burger and gluten free options

Logan was very courteous and professional in dealing. Thanks

Did not make the burger gluten free when i paid for a gluten free bun and chips weren’t that cooked

Food was luke warm but was still good

Fantastic service and food, i had the chicken bbq burger and onion rings on the side🤤...... BUT cards only????? Ridiculous.

Great tasting double cheese and bacon burger and fries. Bacon was even a bit crispy unlike some mainstream places. Initially thought the burgers were a bit small, but they were filling. At £15.95 for a meal you are paying restaurant prices, so not an regular treat, especially if you are buying for the family.