Monterey Jack's Dunfermline in Fife

Had table Booked for pre theatre meal for five people. Waitress gave us a list of a lot of items on the menu that were not available. This included Nachos, salad and quite a few other items. 4 people had come specifically for the Nachos. Had to order other items instead. Two people wanted a sweet. Despite us having finished our mains and waiting for service, we finally had to call over the Waitress. She then advised us that only 3 choices of sweet were available, one being vanilla ice cream. Regarding soft drinks, one on menu not available so had to choose something else. Another person wanted ginger beer but they only had two cans in stock. Now I can fully understand that perhaps one or two items on the menu may not be available but this was ridiculous. We had no time to leave to find another restaurant. We certainly won't be returning.

Went here with good lady for burgers 🍔 and cocktails both went down well, staff really good too, will be back

My wife and daughter had booked a table for a meal prior to a theatre trip. They had booked Monterey Jack's based on the online menu and being close to the venue. However on the night (Thursday) they were informed that they were trialling an express menu which offered a greatly reduced choice from what was available on the online menu. They were disappointed as the choices they had made from the online menu were not available. To be honest the food was fairly average. They should change their online menu so that people are aware of the changes.

On arrival, we were informed that the full menu was not available abd that there was no draught beer. That triggered alarm bells as potential that the restaurant was being run down for closure. The food was terrible and neither of us were able to finish our meals due to this. We both ordered hot dogs. The buns were soggy with no texture. The hot dog sausage itself was chewy. The sweet potato fries had been coated in something sweet, honey I assume which made them far too sweet and more like a dessert food than main meal!! The service was no better. We were seated almost immediately on arrival but then had to wait 10 minutes for our order to be taken, not even a drinks order taken when we sat down. Not enough staff on (2 for what looked to be a fully booked restaurant). Our waitress was very open that it was her last shift and was quick to agree with our complaints and that she had relayed similar to management numerous times previously with no action taken.

Gaelyn and Sam made our experience good. Under staffed but the two of them worked really hard and always had a smile

Bartender left the bar and disappeared for a long time leaving the bar without anyone who could take care of the guests. And when he came back he didn’t check in if any table needs something. We were waiting about 40 mins to order another drink. Poor service and lack of staff and management.

Went in to celebrate mine and my boyfriends anniversary and could not have been more happy as soon as we walked in we were wished a happy anniversary from Sam and John both had such amazing customer service and made the night amazing , both staff members so lovely and attentive food was fresh and delicious, couldn’t be more happy , Sam and John are the best , food was to die for chicken was lovely and burgers are huge and juicy , will be back !!!

What a lovely restaurant and the food is outstanding!!!! Especially those chicken fingers!!! Sam you were perfect and attentive and John the Chef just well done!!

Great burgers, great fries - will return for more. A brilliant cocktail menu. John was brilliant.

The menu was limited but the food was good and the service very helpful

Outstanding customer care from the young lady running shiftthis evening, all her own. Such a lovey experience and i will be back due to this lady being so attentive. What an asset to have. Highly recommend 😊

Burgers ans hot dogs, I'd have had anything off the menu. Service was superb, friendly and great with kids. Definitely recommend

Great wee place very warm and welcoming from Grant. Would recommend if you are in the area!

Ordered a pint, and chicken & waffles. Pint of pilsner was excellent. But the chicken & waffles however fall short in all aspects. The chicken strips were hard and dry, with a strange spice. The waffle was grainy and crumbled. I ended up eating the fries and drank the pilsner. I told the server my disappointment and that I hadn't eaten either of them, to which her response was "that's £19.XX." Yup, best part of a 20 for chips and a beer. 😞 The situation should have warranted a refund or reduction, but nothing of the sort. ☹️ Be wary entering this place.

Pre booked a table for 6pm thinking plenty time to have something to eat and make the theatre show next door at 7.30pm you would think so eh ? Well it wasn’t after enquiring twice if we were going to get fed our food finally arrived on the table at 7.15pm I would describe it but to be honest I about swallowed it whole so couldn’t have been that bad if only we’d had the time to chew it. I appreciate staff can be off and restaurants can be busy however the very least you could have done is inform us of this on arrival and that it may take some time to get a burger and chips then we could have decided whether to wait or to go elsewhere, I do not blame the staff for this I’m sure they are in a difficult position the management however need to look at this if they wish to keep their customers even slightly satisfied.

Could not fault the food and the service it was fantastic grant & Anna do an amazing job!

Had a fantastic meal here, everything was delicious and served quickly. Grant was attentive and polite and Anna is a fantastic chef.

Had an amazing meal and the best waitress sam couldn't have asked for a better night's meal

Had a meal before going to a gig and can't fault the staff. One woman on her own and she did amazing! Food was fantastic! Cocktails were perfect! Definitely be back!

Service was great, quick to order and food was excellent, always checking in. Atmosphere was quiet. Only negative feed back really for me was the music station.

Great food and value for money! Grant and the team was fab!

Lovely food and service will definitely be back

Excellent little spot for supper & a drink.

Beautiful place to go especially pre theatre. Staff are wonderful - thank you Gaelin - lovely and friendly server

We are still here at the moment, about to go see Ghost the musical. What we have experienced is just horrendous customer experience. We have been refused entry because it was booked but the seats were half empty. The Barman actually apologised to us and told us it’s just been a stressful day. The barmaid was really rude to my partner. We actually got seated and it took around 30 minutes for our drinks, which were wrong when they arrived. I appreciate that on show nights things can be stressful and I’m conscious of that as I write this but you should still treat every customer with dignity and respect. There is no need to be abrupt and rude. Hopefully as I say it’s just due to how busy tonight was but unfortunately we witnessed this experience for others too.

Food was amazing! Service was also wonderful gaelyn grant and Sam made us feel very welcome!

Great food and service. Staff apologised for being slow but we didn’t think it was that slow considering how busy it was it was fine with us :) would go back

We stopped in for a few cocktails after the theatre on a ladies evening out. Friendly staff and new manager. Didn’t have food but it looked nice 🙏🏼👍

Pre theater dinner and drinks started the night of brilliantly. Grant took great care of us and made out first visit really enjoyable.

Turned away our party and their place was nearly empty!

Having booked a table, we were seated quickly servers and manager were very pleasant and friendly despite having just dealt with a very rude party. Food was amazing would recommend the chicken platter, cooked perfectly, the hilarious cocktail names made us laugh and they lived up to the names. Visit you won't be disappointed, book a table and enjoy, we will definitely be back

Wide choice of vegan food but quality is lacking. Nice service.

Totally disappointed with this place, burned burgers and poor service.

BOOKED A TABLE HERE WEEKS IN ADVANCE FOR DRINKS FOR 5.30PM, WE ARRIVED 20mins EARLY TO BE TOLD OUR TABLE WASN’T READY, THERE WERE EMPTY TABLES AVAILABLE, BUT THE STAFF WOULD NOT ALLOW US TO SIT DOWN. LAST TIME WE WILL BE THERE AND I WOULD NOT RECOMMEND. TERRIBLE STAFF SERVICE.

Huge portions of food - Very attentive staff and ideal for pre theatre dinner

Had my birthday meal here and can't fault the service. The staff member was brilliant, especially since they were dealing with stock issues and she was working on her own. Food was delicious and fresh. Highly recommend!

Had a lovely time at Montery Jack's this afternoon! Sam and Gaelyn were kind, friendly and attentive and the food was top notch! Would highly recommend and will definitely return!

Had a great time at Monterey Jack's today, delicious food and great service! Thanks so much to our servers Sam and Gaelyn! 😄

Sam was very helpful and brought our food very quick .

The service was a little slow but there were only 3 ladies serving/cooking. They were all working very hard to help the whole restaurant. The food was amazing! The vegan range blew my mind! I'll definitely be back. The Canadian burger 🍔 was THE BEST THING I've eaten! The cocktail menu looked lovely and the prices were good, but sadly this time around I was driving....... I'll definitely be back to try more of the vegan options. Thanks to the 3 staff who were very kind and hard working.

Great meal and cocktails. Sam was lovely and very helpful.

Food good, big menu to choose from, big vegan selection 👍👍

Excellent food and great service by Gaellen and Findlay.

Had a great meal Gaelan and Finlay were fab

Sam and Gaelyn were phenomenal the food was on point, and I’ll be back again. This was my second time at the place and it was a must to bring my sister for her 20th birthday. She’s had a phenomenal time and so have the rest of us. Thank you for the excellent service!!

Had an Excellent night, place has a lovely atmosphere, tasty food, best enjoyed with a couple friends got absolutley brilliant service from the girls Sam and Gaylen

Gaelyn and Sam excellent service also very lovely and respectful, food was amazing and drink are so good!!

Overall I'm pretty disappointed with MJs. I read the reviews before going and had good expectations, but the food was really disappointing. My burger was very dry, to the point I had to add a silly amount of ketchup just to be able to eat it, and the overall taste just wasn't what you'd expect for the price. The ingredients and the bun seemed like they'd been sat out for days and we're definitely not fresh. The fact you also have to pay for chips as an extra is just taking the piss - potatoes don't cost a lot of money guys! My partner had a vegetarian burger and said that the burger was cold, and that the 'patty' was the only part that was somewhat warm. Having spent near enough £40, I'm really underwhelmed and quite disappointed by is experience, and I won't be going back. I reckon there are much nicer/more affordable places nearby that offer decent food with chips that are included in the cost! Might just have been an off day but I really felt the need to write a review so people are at least aware that it may not be all that is cracked up to be.

It's been a while, booking a table can be a struggle since it's busy sometimes.. food is fantastic, I'd recommend getting the nachos (huge portion)

Sam and gaelyn were fantastic, excellent hosts very welcoming

Amazing service from Sam and Gaelyn

Had a very good experience here celebrating our friends birthday - Sam and Gaelyn were great hosts and made sure that we had the best possible time. Would come back!

Visited tonight for the first time in a good while to find new management. I went with my husband and daughter for food and drinks. We were greeted with a smile by the lovely Gaelyn who was great with our 4 year old through out the whole service and was very attentive. Nothing was too much effort. Avril the manager was cooking - the food was delicious, she come out from the kitchen to introduce herself and make sure everything was ok for us - another lovely woman. We will definitely be back! Amazing food with quick & great service!

Food was amazing, Avril and Gaelyn if that’s how you spell it, were very good with us, accommodated child very well and the cocktails were amazing! Great value for money. Can’t wait to go back

Absolutely amazing cocktails, fantastic service.

Lovely vegan dinner! The vegan chili nachos so good. Same with the huge menu of vegan burgers and the donut . Yummy!

Good food Nice place Service good

Gaelin was superb. Had some great chat and livened up the atmosphere. Would happily dine again if she is there to provide more amazing service

I decided to go to Monterey Jacks for an early dinner with my wife and 2 kids on Sunday 7th July at 3pm. On arrival we were advised by the Blonde waitress, who didn’t look impressed that we had children with us, that there were only 2 tables we could sit at with a buggy. She then left us to decide where to sit and watched as we move chairs around to fit the buggy in. We surely can’t be the first family to arrive with a buggy? Some assistance would have been nice rather than making us feel like a burden. When the waitress returned with the menus, which included a paper children’s menu with various drawing games on it, my wife asked for some crayons. The waitress then walked off without saying anything and returned with a tin of pencils and said “make sure the pencils stay in there so that they don’t end up on the floor”. You are giving colouring pencils to a 2 year old, there is every chance that 1 of 2 of them may end up on the floor, but of course we would have picked them up. We thought this was an odd thing to say to two adults. The waitress then asked if we wanted any drinks, and we said water, she stropped off again without saying anything. As this point, we’d had enough of her attitude and decided to go elsewhere. We clearly weren’t welcome and I wasn’t prepared to put up with her rudeness for the next hour. I can’t understand why people like that work in the service industry. If you don’t like serving families, you should probably work somewhere else. We’ve eaten here before and enjoyed the food but the management really need to have a word with the staff about their attitude towards customers. I few pleasantries wouldn’t go a miss. I doubt we’ll be back.

Sam and gaelyn are brilliant hosts! Nothing was too much trouble! Food is amazing and cocktails are even better! Can’t wait to come back

Sam and gaelyn are the best servers wanted for nothing and we're up for a laugh amazing

Amazing atmosphere great staff. Gaelyn & Sam brilliant hosts 🥳

Had an absolute brilliant time Sam and Gaelyn were very good hosts and couldn’t have asked for a friendly service went above and beyond. Can’t wait to come back round two!

Amazing service form Gaelyn and Sam on our visit today! Cocktails were delicious x

Great service, gaylyn and Sam were great!

Gaelyn and team have truly looked after us and the cocktails have been fantastic. Thanks so much.

Gaelyn and Sam were incredible. Drinks reasonably priced, and some of the slushie cocktails were incredible. Can't wait to come back

Gaelyn was absolutely lovely and the atmosphere here was brilliant!!

Fantastic little place with some great cocktails and food. The staff were excellent, especially Gaelyn and Sam who served us.

Chose pick up rather than delivery so can't comment on service and atmosphere though there were only the 2 staff in the restaurant when I arrived. Picked up at arranged time and by the time I had driven the 5 mins to home, found the burgers etc were fine but the chips were all cold and had to resort to heating in the microwave 😢.

As good as any burger you would get in the USA,literally stumbled on the place and ordered lunch for 3.All excellent and friendly staff too.

Our group will taken care of by the staff. Food was great. Thanks.

Expensive for what you get. The slushy cocktails are far too sour, we didn't finish them. They have American themed hotdogs, but there are no options for grilled peppers or onions, which are a staple for hotdogs in America. On the other hand the portions are good, and the pulled pork was done well. The staff are friendly and helpful.

We’ve been before and had no issue but this time it was dire! Staff clearly unhappy and 2 out of 3 very unapproachable. Waited 25 minutes before our order was taken. Food practically thrown at us when it did come. No pleasantries at all. The place wasn’t very busy, even if full It’s certainly manageable for 3 staff but not these ones! To top off our experience after we had eaten our very average burgers (served on side plates) no salad no accompaniment at all as pp has said. We witnessed a staff member clean the floor with blue roll and then use the same blue roll on the table. Grim! They may have returned and cleaned the table but we didn’t wait around to find out. 3/4 of us (one only had fries) spent the following day unwell. Definitely avoid, lots of better value happier places to visit in Dunfermline.

Just had the best service from Sam. Cocktails were amazing. Definitely worth a visit

Great restaurant. Pizza was fresh and amazing and our server was lovely. Highly recommend for a bite to eat!

first time being here food was fantastic servive was great will come back again

The worst service I've ever had here, disinterested. Food was poorly prepared and had to be sent back. Chef Mike was on full form at 800w for 10mins to cook my pork 🤮. No space food for me please.

Came here for my Birthday Lunch with my fiance. Great service by the hostess and great food.

Expensive food for what it was, average food. Portion size too large. Disappointing. Waitress very pleasant and attentive, excellent service.

Waited nearly 45 minutes for our order. What was delivered to our table was barely warm - certainly not hot. We had to ask for the French fries we ordered but wasn’t put through to the kitchen. Thought we were charged a hell of a lot for what we got! They were short staffed and the lass serving the tables was rushed off her feet! I certainly won’t be going there again!

Style over substance, very slow service unless you are eating, not great for a pre-theatre drink

Great place. Great food. Lovey staff Sam and Avril especially. Will be back

Great service and lovely food. Really nice manager, went above and beyond

Loved the food and if I could give more stars for the service I would. Very friendly and courteous, made us feel so welcome (shout out to Avril and Sam). Ask for the Nachos, best I've had in a while.

Service not their fault. One cook and one server. Probably about 20 customers and uber eats. They just could not handle demand

Food was fantastic as was the customer service, will be back very soon!

Great place to eat, the selctions of drinks are great and the service is brilliant. The manager has great chat so have a word with her. 😉

Fantastic food, service and cocktails!!! Recommend!

Food was delicious, drinks were tasty and the service was fab.....so friendly and accommodating. Will defo come back!

Fantastic burgers and great service!!

On 10th Feb we booked Montery Jacks, Dunfermline for a table on Sun 11th Feb at 5.30pm. We arrived at 5.25pm and went straight to the bar area. A lady was inputting an order into the till and told us she would be with us in 2 secs. We waited about 3mins! Once shown to our table we were advised by the waitress that she was on her own and that she had to do everything. She also stated that she had asked for extra staff but couldn't get anyone! Really?? Customers need to know this?? No. We waited 50mins before getting our drinks order taken and then we decided to give her our food order too due to the wait. Customers came in, sat and waited but after a long time without any interaction, waiting to be served, then left. Lots of money lost!! We eventually got our food which was ok but we definitely won't be back. Considering you are a restaurant/bar right next door to a Theatre, your business must be or should be thriving but unfortunately you've got it all wrong. Customer service is disgusting, food is ok but the location of your restaurant is bang on!! Get a grip or someone will steal your business. Ps... the girl serving.... who was also taking drink orders, making cocktails, dealing with Just Eat, taking food orders, helping in the kitchen with the one & only cook, taking payments, cleaning up tables, dealing with food being rejected by customers.etc...... I've never experienced anything like it in my life! We won't be back and definitely don't recommend this restaurant. Even though we're 4mile away, won't be here again!

Didnt get in they said they were fully booked snd yet had been told we could go for just a drink so never got in

Been here in the past and was great. Since the menu change the food is no where near the same quality. Microwaved and re heat burgers in oven, chips tasted oven cooked and cheap. Was not worth the £75 we paid and will not be back

Me hubiera gustado que el pan estuviera caliente

In for after show dinner, took over an hour to take our order, diners that came in same time as us had eaten and left and still our order had not been taken, we had to ask, our kids were fed up waiting as were we, food was okay once it arrived almost 2 hours after arriving, money taken off bill, but unfortunately first visit, last visit!

It has a really nice choice of burgers and the loaded fries are excellent!

Well what can I say, ordered Chilli Nachos for pick up, went to collect 5 minutes after slotted time as app was not updating, was greeted with a member of staff and she said "is that all you have ordered" in a downward tone and told app not working and to come back in 10 mins (I appreciated that they were busy). Went back 10 mins later, order was stone cold and smothered in barbecue sauce 🤮, this is not on the menu. Meal ruined - never again.

BEST waffles ever!!! So delicious and the staff were absolutely lovely. We’ll be back! Thank you Monterey Jacks Dunfermline 😍

We booked a table for two in advance. We had tickets to a show later in the evening, so we gave ourselves 1.5 hours for a main and a drink to ensure we had the time we needed. We expected the place to be very busy, so we looked up the menu the morning of our visit to ensure we were prepared and could be quick. We arrived in time and were quickly seated. The restaurant itself was very cramped so much so that I could hear the chewing of the gentleman at the table next to me. We were advised that they were short staffed and there were only two people in front-of house. We were then handed an A4 sheet of paper, also advising that they were understaffed and advising that they were operating on a limited menu. Also, they were changing wine suppliers. Therefore, they had a very limited supply. Also, their draft machine was broken, so any beer would be in bottles. None of this information was conveyed to us on the day of the booking or on the website so we could make alternative plans or be prepared. The menu was less than a quarter of what was showing on the website, and none of the items we had planned on ordering were now being served, so that was a waste of time. The members of staff who seated us never offered to take our drink order, so we were unsure if it was table service or order at the bar. After 15 minutes or waiting, we asked a passing staff member if we should order at the bar. She again told us they were short staffed and someone would be with us soon. (We didn't complain or act rudely. We actually wanted to make sure WE weren't making a mistake) After then seeing another couple arrive, be seated, have their drink AND food order taken, we were concerned about being finished in time for our show. One of our party had to approach the bar and ask if we could order as we had a finite amount of time. We were then allowed to order our 2 pepsis, cheese pizza and chicken, and chips. We received our drink orders very quickly after we ordered... then another staff member arrived with the same drinks order as it seemed that it had not been communicated which of the two staff members were fulfilling drink orders. We received our food 50 minutes after arriving. The fried chicken and sweet potato fries were delicious and great sized portion. The undercooked margarita pizza that cost approx £14 was reminiscent of most supermarket fridge pizzas. The whole time we were waiting on our meals, the tables on either side of us were trying to find someone to ask for the bill. After one table decided to give in and approach the bar to pay so they could leave, we decided to grab a passing staff member (a different one) and asked if we could have the bill when our food arrived. She responded by saying, "Oh please don't dine and dash! We've been short staffed" still unsure if this was a joke or a very real issue they had been having that night. When the bill arrived, the other table that had been trying to pay for about 15 minutes and was already eating when we arrived was able to request the bill. At this point, we only had 10 minutes before our show, so we just walked up to the bar and asked to pay as we could not afford to wait. We were once again advised that they were short staffed.