Smash Burger in Bath and North East Somerset

As a personal opinion, after about 3 years without leaving any feedback for the Smash Burger, I would like to say this shop does some of the best burgers by far in town. Cooked to perfection, salad is always fresh and crunchy, and the Smash fries are absolutely incredible and I would also like to mention their products are on the same standards since they opened as I have never found a lack in quality in the past few years when i ate in here on multiple occasions. Staff always prompt and helpful. Keep up the good work, and thank you!!!

Take away. Lots of people ordering but I was the only take away. Ordered at the kiosk. Jalapeño burger and buffalo burger. Waited a while. You get an order number and you put in your name. There’s no screen to show you when’re your order is in the queue or when order is ready. I couldn’t see any take away condiments. Received order and left. No condiments in bag. When we did get to eat our food, mine had no jalapeños in! It was a little tasteless and I bit into 2 bits of Grissel! Yuck! My husband liked his. I’m so disappointed! Definitely would not return

It was raining and we were hungry, so we gave the place a try. They had a nice person help with everything, and the food was surprisingly good. The price was reasonable.

We popped in for lunch on Saturday. Lovely burgers, fries and great service, Thank you Quelly. My 10 year old loved it to.

The staff were friendly and efficient. The food was fresh and hot and came as looked on the menu. All the burgers tried were very tasty.

We stopped here for lunch for the first time this week. The restaurant was very quiet snd we got a nice window seat. The menu had loads of options and catered for all allergies and diets. Service was friendly and the food arrived quickly. It...

I had heard good things about smash burger so was looking forward to it. Walked in and the restaurant was dirty and it took a while to be acknowledged by staff. We were sat down and to be fair the staff appeared stressed and busy....

I visited Smashburger in bath first time,and I had a very good experience was served by Zara very friendly and very polite I wasn’t sure what I wanted as I am vegan and she recommended a few vegan options that I could had,in the end...

Really good had a great visit on Sunday however there was a pigeon that kept entering the restaurant

amazing meal with fab service from Sofia- she made me feel very welcome and was so smiley! Will defo be coming back to see her smiley face again x

Ordered the smash burger and chips, both were nice with no issues, Emmanuel gave excellent customer service.

Klassische Smashburger mit großer Vielfalt. Viele verschiedene Burger werden hier, zusammen mit vegetarischen Alternativen angeboten. Auch die Beilagen variieren mit...

waited over an hour for 2 burgers and they didn't get our drinks right. The place was only half full. Food was okay when it finally came, but not amazing or worth wasting time for.

There are some very enticing pictures of food as you enter and the staff member doing the seating was reasonably efficient, at this point the picture goes down hill rapidly. We were told to it was best to order via the website, on it's own...

Awful food awful customer service condiments empty fizzy pop warm from machine tried to speak to someone and they were no help at all

On arrival we were told that there was a 45 minutes to an hour wait which we were fine with as we'd allowed enough time. It quickly became apparent that they were prioritising deliveroo orders over dinners in the restaurant. The food arrived after an...

Horrific. Probably the worst burger experience of my life. The staff are Egyptian or Arabic. Clearly don’t know a good smash burger between them. I paid £26 for a burger and loaded fries that were spray fries. Do NOT visit me this place. McDonald’s is...

Been to smashburger a couple of times before as we find it is always nice food. In the past when we've gone, there have been deals which are good value for money. Without these deals, it can work out quite expensive to eat as the...

Very poor service and greatly overpriced. Will probably never go back. Had to ask several times for items we had ordered instead of it all brought to our table together. The French Fries were cold and “ soggy” . To pay £75 for 4 burgers...

Tables could be cleaner, prices a little high, but service was fast and polite, tasty burger , not sure I would go again , no wow factor

Husband and I walked in to meet two friends for a bite to eat. They had already ordered a burger and a portion of loaded fries. They were told there was a 30 minute wait even though we were the only.people there. We rushed up...

Previously had an OK experiene here - Burgers are decent enough if expensive. But on this occasion order was missing items, food was lukewarm, and the portion size for a 'large fries' for £5.75 was a bit of a joke. Just got fobbed off between...

The waitress Sophia was very helpful. I’m writing this sentence in order to fill the word count in order post this.

Nipped in for a quick meal before heading to a gig. Food was so good, expected a similar burger to Five Guys but was pleasantly surprised. Much less greasy, bigger portions and tasted superb. Helped by a lovely lady called Sophia. Will be back

Staff are courteous and reliable they serve with a big smile , the place are with good ambiance and clean moreover their burgers are freshh and not bland taste good cant wait to try their truffle mushroom burger again cheers!

The employees Alissa and Morgan were extremely helpful and polite. They advised me on the perfect burger. Thanks Harry

We had four burgers of different types. Two fries and two haystack onions and a couple of bottles of coke. £60+ . Birthday treat but not somewhere to go regularly.

Food fantastic. Attention amazing. But the cleaning the table, floor weren’t the best, please the team need too improve the clean. Thank you.

My son, who studies at Uni of Bath, recommended that we try out Smashburger and so glad we did. We had the Oklahoma Smash and Mushroom blue and they are amazing burgers! The portions are big, the burgers are so tasty, I'd say one of...

We tried this place for the first time and where greeted nicely as we got in. We choose our meals after a long study of the menu.i thought the app and menu was difficult to follow and had to ask but even staff didn't really...

Came in yesterday at lunchtime on my visit of Bath and was a bit busy but didn't wait too long for my food. I ordered through the online menu and got myself a "create your own" burger. So many options to choose from! The unique...

This is my first time trying smash burger in bath and I was served by Micah and Phil.Lovely communication skills ,tasty food and nice place can’t ask for more ,definitely coming back. Thanks a lot.

We enjoyed great food at the Bath store. Quality food and speedy service too. Thanks to Sofia and Beth!

Really nice food cooked by chef Quelly and great service from Sofia, thank you so much :) A really nice selection of flavoursome burgers and others!

Lovely food from here and amazing customer service from Sofia and Amol! Will deffo be coming back!!!

I came here with a friend, and we couldn’t recommend more! The staff were lovely from start to finish, taking our orders and were attentive during our meal, checking that everything was alright. Our food arrived within about 15 minutes, which we thought was brilliant,...

Really tasty burgers made fresh, quickly and with great service. Thanks Sofia and Jerry for looking after us!

Great service and great food. Want to mention Oscar for being so welcoming and John for the great food.

Highly recommended! Food is always amazing especially if you’re craving for a juicy burger. Their manager and staff are always attentive and accomodating. Always glad to dine in again!

Always smiling, amazing staffs, burger and drinks are the best. Very welcoming, especially to Micah. I did have a great time, enjoyed the savoury burger patties. The ambience was really good.

The service was great. The crews were very accommodating specially Micah. The food was delicious! They were all smiling!

OMG 😲 😱 😲!!!!!!!! I can't believe the flavours that were ignited in my mouth from the absolutely amazingly juicy burgers. Don't get my started on the sweet potato fries 😤. Incredible service from Sofia & Jeri, hats off to them both 👏 😋 👌

Great food, great portions, good atmosphere. We were welcomed nicely, Sofia was really helpful throughout and Phil cooked us up a treat.

Arrived and ordered two burgers and chips for dining in. Over 40 minutes later our food arrived only barely warm, seemed everyone else had issues with waiting times. If we were told beforehand we would have gone elsewhere

Arrived for a quick bite, how wrong we were in thinking that. Ordered two burgers and chips for dining in, didn’t see our food for near on 45 minutes. When it did turn up, it was barely warm. Others in the restaurant had similar problems...

All started off okay, ended up waiting 1 hour for our order because the staff were too busy chatting to each other about their personal lives- no one even bothered to check or acknowledge food being left on the counter to serve and take away!...

You can a lot about these places based on the standard of the salad used in the burgers. Think we were given days old salad and removed it from the burger. Food was plonked on the table 25 mins after ordering on app with no...

Friendly staff, tasty fries and Banging Burgers. Plenty of space between tables and a space to park you pram. Highly recommend.

The burger was even better than last time. Plain fries were ordered but arrived at the table with seasoning on. I didn’t complain because I was in a hurry. The burger was enough to satisfy me. Calories were saved

Had a nice little date. Staff were super friendly and attentive. Shout out to Micah and Beth who were our servers. Could not have asked for a better service. Price was very reasonable and student discount too!

The salad was big and really tasty and the two staff we encountered, Nav and Carla were really helpful and king to my 4 year old son.

We entered a thriving and busy restaurant today . We was seated outside almost straight away and given our extensive menus to choose from . Outside was clean and tidy , which is amazing being in the city centre . A great choice of food...

When we arrived, we were welcomed with big smile. The crew are friendly. The location is great where most of the shops are around. The food is awesome and mouth watering combined with the good ambiance of the restaurant. Very satisfied customer. Will come back...

The burgers and chips were very tasty with generous portions, but a little pricey with having to order chips separately. We ordered from the same table on different devices and one meal came a lot sooner than the other, would prefer them brought out at...

Really good service and the staff were kind upon arrival and departure really good food and drink 😃😀

I have been coming here with my friends and family whenever we are in town. The food is consistently great and tasty! I recommend Haystack Onions all the way! Excellent quality burgers everytime. The decor of the restaurant will transport you into a an edgy...

Quick stop before the Rugby game yesterday. Our food arrived really quick. The Haystacks and the Oreo milkshake complemented my bbq bacon cheddar burger. The staff are really friendly and welcoming. This place is highly recommended and will come back again along with group of...

Great burger,nice restaurant but one or two of the staff needs to learn how to smile a part from that it was very good

The food was amazing as the food proportions were quite big. Really filling! The staffs were really nice and I would recommend coming here.

Horrendous online ordering. Half the order didn’t arrive and that which did arrive was stone cold. Spoke to the restaurant who said they could do nothing. Really would avoid again.

Food took too long to come out. We were group of 4 and it all came out at different times. Not good enough for the price you pay. Two pigeons also came in while we eating. Staff had no clue on what to do. They...

We went as a group of friends on a Sunny afternoon for a quick food stop. The aesthetics were great inside and sat down on the stools. Now to my surprise, all of us we're well catered for from the options. The menu had many...

Iv been to smash burger quite a few times but this visit kinda let me down a bit. We ordered through the website and were told about half an hour wait which was fine. 15 minutes later and we still hadn’t even received our drinks...

I a solutely loved my burger, I got a double bacon burger and it was absolutely bloody lovely. I also ordered SMASH fries and they definitely live up to their name! I also got the bacon and BBQ fries and avocado and chilli loaded fries...

My daughter and granddaughters wanted to have a meal, before performing at the forum with their school. We arrived at 16.15 and order our meals on the app to eat in. After waiting for 40 minutes, I had to ask a member of the staff...

Disappointing. Fast food, not really! When your seated you’re asked to load an app on your phone, then you have to search the app for what you want, press the right keys, hope you don’t drop out. Then you have to put your details in...

First time eating here and it was DELICIOUS! The Smash Fries were great! Staff were friendly and really helpful!

Very bad experience. Tables were messy with untidied away food. My burger took 40 mins and was over cooked. Would not recommend at all!

We were encouraged to use the app to order when being seated, which took a while to figure out how to delete things we’d added by mistake. Got through it all and then came to pay and it didn’t have Apple Pay so you had...

3rd time visiting quick service from start to finish member of staff apologised about the drinks machine not working properly food was cooked fresh checked we were OK I would recommend this if you visit bath

Food was delicious and the service was good! All of my family enjoyed it and I will be going back again.

Quick service, friendly staff. They were getting hammered by Deliveroo drivers when we arrived at about 9pm, so we were lucky to get a seat - a few people getting turned away despite the place looking empty. Clearly very popular! Great vegan and veggie options.

Best burger in the West. Don't bother with the others, once tasted, never forgotten. Beautiful. Added bonus the staff couldn't be more helpful. Will come again next time I'm in Bath.

The best burger I have ever eaten. Iv never heard of this place b4 and now I have, iv visited it twice within 4 days. Amazing staff and outstanding food. Wish I cld get them on delivery.

Tried to grab a quick burger on a Friday evening. Was seated reasonably quickly and asked to place our order thru the app. After 10 mins of trying it was established the app was down and we had to go to the counter to order....

When walking into a restaurant the your first question is always the most important e.g. Do you do Vegan food ? Or Do you let dogs in? This will decide one way or another whether you choose to eat there. I promised my daughter something...

Our food took over an hour to arrive…. People that came in after us got there food and left before ours Evan arrived, we literally got forgotten about!! Also quite disappointing that you don’t have more to offer for people that either don’t drink fizzy...

Long wait for food waited over an hour even though on the app it stated 15mins . Staff fully aware of this aswel. Everywhere I visited for food over the week was great & quick service other than this place! If it takes longer to...

The food is very nice but share my food with pigeons was not my idea of eating in I understand the Doors been open due to Covid But was constantly bothered by pigeons coming to your store Their staff tried their best to keep them...

My first time eating here today and I cant wait to go back. Best burger I have had for a long time. The service was friendly and welcoming. A must when going to Bath!

Went there for lunch. Been there quite a few times ... But probably not again. The cashier taking orders was obviously new and under trained. Food took far too long to arrive and was cold. Complained and manager blamed the cashier. Seemed poor mgt to...

Ordered 4 burgers, 2 had to be returned as they were wrong. Fries cold and waiting time was 40 minutes. My burger was nice once it was returned, my wife’s burger was a chicken burger and was rubbery and inedible.

Not worth the money. Food was miss8ng from the order, ruining our childs birthday. Plus the food was cold. Will not be using these again.

Fairly quiet early lunch on a Sunday. Server was at best, moody. Both my 13yo and 10yo commented on it. From correcting my vocab more than once, it's a booth, not a bench, apparently... to the removal of the last users waste and not cleaning...

We stumbled across this while in Bath - burgers were lovely - the best in a long time. We had a young girl who served us (her 1st day) - she was brilliant!! Definitely be back - also had the loaded tatties - different but...

We stumbled upon this place when we were in Bath. OMG... The burgers were amazing. They are cooked from fresh.. The best we have tasted....we have eating in many burger places in Europe but this has beaten them all. Mark and the rest of the...

Best chicken burger I have ever had ! Easy to order . Although app was a bit slow at start Will definitely be going back

The food and the staff were excellent. However, I felt the staff seemed very rushed. I ordered a takeout and waited around 30 minutes which is a while as this is a “fast food” restaurant. The food did taste delicious however I wouldn’t wait 30...

Excellent food and service!!! Clean place and I like using the app when ordering. Definitely will recommend this place

Friendly staff, excellent food which was freshly cooked. Would strongly recommend. I will be going back when I’m next in Bath.

Both Smash Burger and Five Guys have opened in Bath in recent times. On the negative side, when we visited the drinks machine wasn’t working so we were stuck with single bottles at £3 each. The Smash fries are covered in olive oil, not to...

I have food intolerances and can't have gluten, dairy and egg. This means usually eating out is a stressful experience unless you know for sure a dish is safe as sometimes staff can get flustered or annoyed with you like you want to be difficult...

I had a double bacon cheese burger. They say the juiciest burger out. Mine was overcooked and on the hard side. Chips are tasteless and straw onions are lovely but think food sat on the side for a while as not hot

The staff were all really lovely and the food was delicious, the juicy burger especially, couldn't ask for better!

Ordered a meal on Deliveroo, the churros and mac and cheese bites weren't in the bag, only realised after the deliveroo man was gone.

Ordered two burgers, 1 french fries and one sweet potato fries on Uber. Painless transaction and delivered on time. The burgers looked great but like the fries, they were cold. If you don't mind paying nearly £40 for 2 cold burgers and fries, this is...

Food, atmosphere, cleanliness, service and staff friendlyness are second to none at Smash Burger. Prices are on the high side which is the only down side to Smashburger. MOD discount cannot be used on meal deals which is disappointing.

ordered online for collection as heard good things about food was told online food was ready then had to wait 25 minutes for food to be ready apparently online ordering doesn’t link to restaurant so appears they tell you you order is ready based on...

Ordered online and booked a pick up time. But still had to wait 50 mins to get our food. Which was barely warm when we got home with it after our 5min drive home!. Staff was abit rude when asked how much longer we would...

The most juiciest tastiest double burgers ever! Service amazing and customer service beyond brilliant. Alex and Mike store manager, guys in these tense times, was lovely to be met with friendliness and nothing was to much Trouble, will be back Well Dine Bath Store