Slug & Lettuce Edinburgh, Omni Centre in Edinburgh, City of

The staff were absolutely lovely and the food was super fresh and so well cooked. They fitted us in at a busy time and explained everything, not rushing us and checked on us after the food arrived. Not going to lie I haven't been a fan of Nandos in the past but prices are competitive now for Edinburgh (maybe not for drinks but definitely for food). We will be back and can't wait! We didn't come across the female manager but from recent reviews I do think Nandos should look into this instead of saying it won't happen again when it clearly has. I have been a hospitality manager in the past and I would be incredibly embarrassed if multiple reviews mentioned me in a negative way. Regardless we had a great experience and hope not to experience what others have next time!

loved the service and especially hayden gave us a nice welcome loved her positive energy made us feel so welcome

Waited 45 min for Livers not like they were busy either what a joke will definitely not be coming back to this nando's

If you like chicken then this is the place. Price point is ok for what it is.

Unprofessional Female Manager. Service is remarkably memorable in a negative way!!! Would not recommend, this lady rude and will make your trip to Edinburgh a disaster. Don't dine in here. Go somewhere else.

So went in and the restaurant was empty, went to order and the manager who served us was rude. Asked if the blue light card was still there for an offer and was told no. But found out it was still available to use after. Was told we could get something from the app too and when I was going to pay I was told that wasn't available anymore too which made it confusing. Food was ok but staff just standing round and having a gossip doesn't loom professional. Won't be going here again.

Rude female receptionist /Manager. Unwelcoming, unprofessional. Lacks communication. We dined in here on our first night at Edinburgh. Restaurant is not full, and we were on the entrance first prior the 3 other groups that came after us but we were seated last. She never looked at us neither informed us that there was a queue which is odd because there are a lot of empty tables. She directed us for a table for 4, without even asking how many seats we need. Because we are a group of 6. Staff Needs more training with customer service, basic hosting and Managerial skills.

Good food, easy to order whilst in restaurant by using the app,staff friendly & polite,fast service

Me and my friends got ice cream today and it tasted like gas

Great staff! fast and easy! Food is always great!

Unfortunately it was one of my first jobs as an immigrant without mastering the language, the restaurant was cleaned at night before closing. Well, a manager made me clean when we opened in the morning to delay the preparation of the 'food' and consequently open late and thus blame me, her and a manager who arrived later. Not everything was bad, there was another good Irish manager who changed his face when I told him I was leaving after several days working there. I hope they feel the same treatment that I once felt in their miserable lives. I worked in Italian and Chinese restaurants and never had any problems. I do not recommend going to eat there, much less work, especially if you are an immigrant and any restaurant will treat you and you will feel better than there. I'm not kidding with this, I leave a photo of the employment contract

This nando is very big and has a nice atmosphere. Food served quickly

If you have been to Nando’s before you know what to expect. Main dishes came out somewhat warm whilst sides were piping hot. Aside from this it was a pleasant experience.

During our holiday in Edinburgh, we decided to go to Nando's on August 27th around 8 PM. We arrived with a group of 8 people but we were turned away due to a lack of staff. The staff member who greeted us seemed friendly in the beginning but later assessed our appearance and refused to let us enter even though there were other groups seated after us. We were left feeling a bit disappointed and unwelcomed, especially as we are loyal Nando's customers. This experience was particularly upsetting given our South Asian ethnicity. We question whether our appearance played a role in this discriminatory treatment and I heavily recommend not going to this place.

My wife, mother-in-law, and I had a very pleasant evening at Nando's. The atmosphere was great. The food was perfect. Make sure to try the sauces. 👌 The service team was super friendly and professional. Prices are very reasonable. The portion size was excellent. I recommend this restaurant.

Friendly staff and quick service.

our waiter, Aria was super lovely and checked on us throughout our time there, making sure we were okay. they had a positive attitude both times they served us.

i lost my earring back here and one of tje workers gave me a sticker so that i could secure my earring… girl if ur seeing this u saved me 🤞

The restaurant is nice and the service is welcoming and efficient. However, the food is nothing to remember. The chicken is fairly bland if not for the sauce. The price makes the experience even worse, since it does not match what you have in front of you. It is just overprized chicken. I would not come back or recommend it. The sauce which should be the star, is not anything special. In other words, if you don't have dinner here you have not missed anything.

I really enjoyed eating at Nandos again today. It's unfortunate that this chain doesn't exist in Germany. We had a bit of difficulty with the WiFi. There was an extremely nice waiter who spoke German very well and who helped us greatly. 6 stars

This branch of Nando’s doesn’t serve halal meat.

All the staff at this nandos are so lovely! Great nandod experience, Aria and Georgia were especially helpful

Very friendly staff. Lovely food.

Cozy, not a large selection of dishes. Everything was prepared quickly and it was delicious

As a vegetarian, I've found Nando's Imitation Wrap to be my GO TO item all day long. Ask for extra Chili Jam in a takeaway tub.

During my recent visit to Nando's, I ordered the extra mild plain chicken, expecting a dish suitable for those with a low tolerance for spice. Unfortunately, the chicken served was excessively hot, rendering it nearly inedible for me and my family. Upon raising this issue with the manager, suggesting a possible mix-up with the sauce, we were met with a dismissive response. The manager insisted that our palates were simply too sensitive, a stance that disregarded our concern rather than addressing it. It was clear to us that the chicken was not as ordered, yet there was a reluctance to acknowledge any mistake. This experience has led me to decide not to return, as the response to our feedback was both unsatisfactory and unwelcoming.

Nando's Edinburgh - Omni Centre is a fantastic spot for anyone craving delicious Afro-Portuguese cuisine! This lively restaurant, known for its flame-grilled PERi-PERi chicken, consistently delivers on flavor and quality. The menu offers a great variety, catering to all spice tolerance levels. Whether you prefer your chicken mild or extra hot, Nando's has you covered. The sides and appetizers, like the spicy rice and halloumi sticks, perfectly complement the main dishes. Vegetarians and vegans will also find tasty options, ensuring everyone leaves satisfied. The Omni Centre location is particularly impressive. The atmosphere is vibrant and welcoming, with a modern decor that adds to the dining experience. The staff are friendly, attentive, and knowledgeable about the menu, always ready to help you choose the perfect dish. Overall, Nando's Edinburgh - Omni Centre offers a delightful dining experience with its flavorful food, excellent service, and lively atmosphere.

Grubby, sticky, dirty, wobbly, dry and I think they ran out of lettuce as I got the end piece. Ordered at the table on the app. Got the vip chicken burger which was dry and scantily dressed. Needed to shower afterwards as the restaurant is so dirty.

Unfortunately the worst Nando’s I’ve been to. The staff were so rude.

After a few minutes of waiting we got our table. The service was efficient and we were served quickly. The quality of the products is good and the sauces are also good. The staff was constantly present and helpful. We had lunch very late.

The food was very good, fresh, and came out quickly. Atmosphere was nice and staff were great! Debbie was a great hostess and very welcoming, and made sure to check how everything was multiple times!

Very friendly staff. Food was fine. Best thing was their Peri-dip.

Me and my brother had really sore guts after eating the chicken here.

Food hot and was excellent. Ordered on the app at the tablet and the service was very quick for our drinks order.

Had a great service by neve a d debbie

Food was great ! The service was great in particular Una she was really sweet and helped a lot as I had to get to a movie in time !

I unfortunately would not recommend this Nando’s if there are others in the area. Staff are great as usual but I didn’t like the lay out of the place but also as of Jan 2024 there was no classic Coca Cola machine. I just wasn’t keen on this one

Such amazing staff, I realised when i ordered that i actually wouldnt have time so asked a member of staff and they bumped me up and got my food in 5 minutes! So helpful and kind I would recommend purely for the service

Unresponsive customer service even delivery items . Not consider delivery drivers

Good restaurant, same as all other Nandos. However, there were many items “out of stock” when we visited. This was unexpected and not something we’ve seen at any other Nandos before. All in all, fine experience.

Worst Nando’s I’ve been to. No fun Nando’s music, cold food and terribly presented

I got an order to go yesterday. The place was not very busy. The Staff was professional and friendly. Food was good. No complaints.

First time at Nandos. Food was good but didn't reach the hype. Hiwever, if you like spicy food, this is the place.

Gio was very attentive and friendly! Definitely will be coming back again!

Very accommodating to a large group at late notice. Staff are all a credit to the business. Food was cooked quickly and was delicious!

Chicken livers are dipped in vinegar, chicken wings are dipped in vinegar, and after one drink, wow, I feel full.

While the food was standard Nandos, I was highly disappointed by the service and the way we were treated. Went around 7pm, famished, there were several vacant tables with space for 2, but we were still made to wait for over 25 minutes to be seated, while local (specifically white) people in groups of 2 and even larger groups were being seated although they arrived after us. When we were finally seated, we were given a table that had been vacant even BEFORE we arrived. The table itself was a long table that we were made to share with other people although there were single tables for 2 that were vacant at that time. Service was also rather slow and they didn't care to tell us that we had to get our own water (?) And just left glasses at the table. To me it doesn't seem fair that we pay the same price as any other customer but are treated disproportionately worse. I'm appalled by how low the standards of customer service can stoop in this country. I used to love Nandos but it's going to be a while before I visit one again because this particular experience ruined it for me - it reeked of causal racism and we were made to feel as if we were being done a favour by them doing (less than) the bare minimum for us.

Pricey for what you get. Good quality food, cooked well with great options but on the pricier side with slower service and a slightly dirty feeling restaurant.

Visited on the 17th Dec...wasn't busy at all..ordered food.. the guy taking order was very polite and helpful. Took sauces and cutlery to table had to change cutlery as was dirty...unfortunately every fork and knife we selected was dirty, spoke to a member if staff she said she would get clean cutlery from kitchen...it came out dirty and marked...asked again to get clean cutlery...finally but member of staff was clearly not happy with us. Food was excellent...but the hygiene of the cutlery would put me off visiting this branch again.

Nice staff. I wouldn't rate this Nandos if it wasn't for the staff. Because it's a Nandos innit 😂. Hope you have a merry Christmas!

Lovely chicken, good prices, great atmosphere

Was surprised it was a sit down restaurant because in Canada they’re more a fast food chain. Our chicken took extra long to cook and they gave us free appetizers.

Très bon dommage que le service soir médiocre

Servers Ellie and Ciaran were very kind and helpful

Arrived to a queue (normal for Nando’s) gave name, asked to wait 15 mins even though there were many tables available, which I pointed out. Told they were extra busy and kitchen had to catch up so still had to wait. 15 mins passed by and then he started inviting other customers in - never used names or order (what was the point of giving them??) Approached the front to ask why, we were then suddenly able to have a table. My Dad had asked to speak to the manager by this point who was terribly rude and unapologetic even though he couldn’t explain the lack of organisation and didn’t appear to want to listen. Then front of house man jumped in when it was his lack of organisation. No apology. Very aggressive and condescending tone from both. Not helpful. Will not be back to this branch. Some staff members need to be retrained on how to speak to customers - this should start at the top with the manager. Really unhappy.

Waited 29 minutes for chicken peri-peri livers, which only arrived at my table after I had asked a waitress to check on my order. Livers we’re complimented by a stale bread roll.

my 1st ever time at a nando's. disappointing. service was slow and the main course chicken was dry and overcooked. since this is my 1st time im unsure if this is the norn but as it was meant to be a burger,i thought the chicken would have been hot but it was stone cold

Got a chicken burger, fries and garlic bread. Chicken didn’t have any colour on it - had to cut it open to make sure it was cooked. It was, but def did not look grilled (maybe oven baked!). Burger bun was cold and stale. Chips were warm and floppy, like cheap oven fries. Garlic bread was burned, and bread obviously stale. Overall just disappointing. Nando’s used to be good, what happened?!

Visiting Edinburgh from London. The best Nando’s restaurant I’ve ever been to. Excellent customer service, top notch staff. Had a bit of water accident, their staff were so helpful and caring, even replaced the food that was dipped in water. Smashing team from floor staff to manager on the night. Very welcoming. Thank you, your service made our food tasted twice as tasty.

Nice quality food, excellent service thanks to the manager who did everything from host to clean to serve.

Baby greetin every 5 seconds like cmon kick the hing oot, manager was rude and not polite, gave lettuce on wrap when i said none and wouldn’t change it, cheers nandos, day ruined, my grandmother is disappointed at first nandos, made my hangover worse, catch

Very busy. Food was quick and tasty.

Shockingly slow service, people turned away from entrance even though plenty empty tables Worst I've been to,do yourself a favour and stay away

Decent service and food, reasonably priced. It is inside the Omni Centre, which isn't particularly clear using Google Maps if you're walking.

Españoles o gente que me entienda , no vengáis aquí a comer , es un auténtico robo , 36 libras por un plato con patatas y un mini bocata de pollo...pone hamburguesa y es un bocadillo de pan super pequeño, prepárate para ponerte tú la mesa y hacer el pedido , aquí solo te llevan hasta la mesa te sientan y te dicen dónde está la carta ,del resto te encargas tú , tanto de pedir como de ponerte la bebida y demás ... En fin un robo a gente que no lo conoce , no se lo recomiendo a nadie que no quiera.tirar su dinero a la basura.

Craft manager ! I came in asking çan i seat he said to me no you can go away on the door and someone will come no even hello or a smile ! Then I went at the door wait the guys I said I was choked the way the manager speak and the guy just went away without even saying anything! The manager came back and ask what’s wrong I said I don’t know I’m waiting he said yeah follow him I just was choked the way they talk to customer ! Learn how to talk with POEPLE if you don’t like to smile or do a nice customer service don’t work with humain . Chris the manager name

Second time ive been here recently: Drinks machine still not working, not worth the money for the bottomless drink, Chips tasted mediocre/undercooked, butterfly chicken tasted somehow overcooked and undercooked? Was both dry and cold and im not entirely sure it was cooked.... Wont be going back to this one, other local ones are better, staff seem friendly however so cant fault the customer service (especially the poor guy whos always greeting people and seems swept off his feet)

Great food, thoroughly enjoyed although the Garlic Bread wasn't the best and I'm not sure about the ordering system

I had Grilled Chicken Wrap with green peas here just after arriving at Edinburgh. Staff was friendly and the wrap was lovely. I’d love to visit again.

Very delicious Chicken. Unfortunately there is no Nando's in Germany :( . Had to come Back to Edinburgh for Nando's!

A strange practice of this place is to tell you that you have to wait 20 minutes to get a table, even when there are many tables available. This is very irritating.

Food was super good and the staff was super friendly. Most importantly Chicken was perfectly cooked.

Two expensive and small portions. I don't like queuing up to order food

I been in Edinburgh for work and tried to have Nando’s twice, both of them they have NO CHICKEN! ! What an upsetting surprise a place chicken with out chicken! Please improve 🙏 your product is good

The service attitude of male employees super bad. They even just order the food but not provide the tableware. when you ask the employees, they will so rude and ask you go to take by yourself. it was shake me and can be said totally not service in this resturant. but the food is not bad, i will not come back again cause the super bad service.

i really like the chicken dish. 👍

Not a massive Nandos fan (all very spicy and often a bit dry as they want you to add additional chilli sauces) however the serving staff were very helpful and did their best to get the food to us quickly. I was impressed with the pitta and the halloumi and chicken wrap was nice. Main reason for 3 stars for food was the lack of diversity in the children's menu. Unless your children like chicken in bread it can be difficult. Even chicken nuggets and chips would have been better.

Pasamos un rato estupendo cenando allí. Hubo un percance con nuestra cena y el encargado vino rápidamente a contarnos lo que había pasado y preguntarnos si nos importaba esperar o preferíamos dejarlo. Dijimos que no nos importaba esperar y el chico, todo apurado, nos invitó a unas consumiciones mientras esperábamos. Muy simpático y amable. La comida estaba buenísima. El pollo exquisito y las salsas geniales, sobre todo, para mi gusto, la de limón y hierbas. Este restaurante es de una cadena y ya habíamos estado en otro antes. La decoración es distinta pero la comida la misma. Si tenemos ocasión, pues en España no hay Nando's, volveremos.

Good restaurant, Hugh was very attentive which made the experience all the more enjoyable.

First time in this Nandos food was great our servers Karim and Rosey excellent whole experience was a pleasure highly recommend x

Don’t get the hype at all. Food was average at best, and definitely nothing special. We had to go and fetch our own cutlery from the back of the restaurant. Staff were friendly enough, but clearly would rather be anywhere else on a Monday evening.

Incredibly quick and polite service. The food as well was great. Thanks very much to Hugh for an excellent experience.

Worst run Nando’s I’ve ever been to. Waited an age to be seated and had to just seat myself in the end. Had a 30 minute wait for any chicken on the bone. Ordered something else instead which took over 30 minutes anyway.

The host, Allen, made us feel so incredibly welcome! He was just the nicest!

I go there food and to see film and have drink

The best flavour that i had in a long time. Nice service and the staff is quite funny. Good food!

Not going to lie to you are usually love a cheeky little Nando’s just like everyone else who loves Nando’s usually would.. but this experience was off par. Was greeted by a lovely young man who looked rushed off his feet. I could only feel sorry for him. He explained the menu and how to order and was very attentive, but that’s not where the problem lies.. I placed an order online and I never got my bottomless drink for a good 40 minutes after I placed it… I didn’t explain that I have a train to catch so it be lovely to know if my food was going to be ready soon.. ( even though I can see it, sitting under a hot plate).. the food came about 20 minutes after that and by that time I had to go because otherwise I would’ve missed my train. The food was burnt and it was cold. The portions were terrible compared to other Nando’s I’ve been in. It was when I was leaving I noticed that they were hiring…. It’s not hard to hire people but once you’ve hired them, make sure they know what they’re doing first. Priority, surely should be serving customers getting Customer’s food to them within a decent time.. not walking around like a headless chicken (don’t mind a pun) trying to clear as many tables as possible and clearing up, even though the place didn’t even look that bad in the first place. Also, it’s quite unprofessional for the manager of whatever sort to be arguing with customers because they are annoyed that the food isnt coming out even after an hour… I would return here, but only under a new management team .. it’s clear that they have no clue on what’s going on. To sum it up. I did end up getting my food, but I had to take it with me when the server shoved it all into boxes and didn’t even apologise, or say anything when handed the bag.

Heerlijk eten. En extra hot is wel echt echt heet. Wel lang gewacht op het eten.

Ordered using app that was OK. Food was good but orders where missing items twice. And one of our starters was not cooked properly. The restaurant was only about half full but the staff seemed to have forgotten we where there at all. Overall not impressed with serves.

We really had a great experience here. Food came fast despite it was on Friday and Cara was really nice at was with her attention. Thanks!

Absolutely awful, ordered chicken burger roll, roll that hard could have broke the window, chicken like rubber and cheese on top same, chips warm and a few on plate were frozen. Service was terrible. Certainly not be back there in a hurry. Place should be shut down. 🤮🤮

Example of going the wee extra mile for the customer for unrelated food issues. Really appreciate the staff. Food was great, was a tad slow coming out but all was made well in the end. Thanks guys x

Absolutely exceptional lovely service and especially by Nando’s Team member Kelly Mackay, a beautiful voice of dulcet tones from home in the Hebrides Isle of Harris, thank you so much, highly recommend excellent service whether dining in or delivery service from Nando’s Omni centre Edinburgh, accommodate for all, love a cheeky Nando’s any day of the week especially after a busy day in NHS Lothian 🥰🙌🏼 Thanks again Molly Munro

Me and my partner went on the 2nd of April. Was advised it was a 30 minute wait however there was around 7 tables all empty, the restaurant was only around half full. Tables were full of plates and not getting cleaned. Staff were moving plates onto other tables instead of taking them to the kitchen. There was no cutlery in the cutlery holders as it was all on the tables. Waited 40 minutes for our food which arrived wrong. Manager came over and asked what the problem was and we explained that we had ordered peri tamer spice but had been given medium. The manager asked if someone else came over to tell us the spice we wanted wasn’t available, which they didn’t and proceeded to put a random spice on without asking. Sunset burger came without any cheese when the description states comes with “melting cheese”. Was advised we would have a replacement made. Waited for a further 15 minutes and no replacement was brought so ended up walking out as had plans elsewhere. Worst service we have ever experienced in a Nando’s. Waste of £40!

On April 02, 2023, we expect an order for one hour

A decent place serving caribbean cuisine. This is located inside OMNi center on the ground floor. The place is very popular and can get crowded on weekend evenings. You may have to wait for 15-25 minutes to enter. The atmosphere inside robust. The service is good. And the peri peri sauces are a must try!

Nando's Edinburgh - Omni Centre is an excellent restaurant. The food is delicious, the atmosphere is vibrant and the service is friendly. The dishes are reasonably priced, and the portions are generous. The location is also great, as it's in the city centre, making it easy to get to. Overall, a great place to enjoy a tasty meal.

One of the staff so rude he's got an attune towards customers,bald head and beard!!!!!!

It's a great place for cheeky Nandos

Fast and convenient place in the city. Easy to order. Enjoyed the vast selection of sides.