Slug & Lettuce in City of London, Westminster

Worst place I have ever been to.

Came to slug & lettuce for a friends birthday brunch. Food service was very slow (got our food 15mins before brunch time was over and made us late to our next activity booking) however our lovely waitress Deka was able to give us a few extra drinks to make up for it ,food was great and drinks were good.

Awful service. Waited 30 mins for drinks. Escalated it to the staff they did nothing. It still wasn’t here 15 mins later over an hour I requested a refund from the manager who did nothing

The brunch started off bad and we waited 20 mins to be served, however when we was assigned Deka she was fantastic and kept the drinks going and made sure our brunch ended as it should. She provided a fantastic service and is an assets to slug and lettuce O2 xx

Deka was lovely and made my birthday brilliant thank you so much

Celebrated my friends bday here, huge shout out to Deka who made our experience 10/10. We did a bottomless brunch, comparing to other places I’ve done a bottomless brunch at the drinks could’ve come quicker, we only got about 7 drinks in the 2 hours, but we could see there was only two foh staff on a busy Friday night.

Amazing and friendly service from Izmir and charlotte, both where kind and lovely

We had the best bottomless brunch and Deka was the best waitress!!

Deka at the O2 S&L was amazing and delivered a great service. She was kind and overall an amazing server. Food took abit long but she extended our brunch time to compensate x

The music was good, the food was amazing and our server, Deka was very attentive and friendly! Had a lovely bottomless brunch. Would definitely recommend and will come again.

Fab service from Deka today. Brilliant waitress and so friendly. Had a brilliant time

Excellent experience, Cocktails 10/10, food 10/10, music 10/10 and atmosphere 10/10. Excellent service from our waiter Emi. Would Highly recommend a S&L Brunch

I got 3 small dishes - 2 out of three were lovely - the 3rd chicken bao buns were awful. 1st of all bao buns are meant to be a soft bun - this came deep fried! 🤢 no warning of that since the menu didn't mention it at all. The filling was again nice but the fried bun completely spoilt it - please please please state on the menu of this happens! I did not want or expect a fried bao bun!

10/10, cocktails are best in the area. Amazing staff, management and team are tip top

Harley was a very nice guy who provided the best service ever whilst also making sure we all constantly had drinks x

Absolutely fantastic. Such quick service and so polite. Could not fault anyone Or anything. The food/ drinks was amazing.

Harley was very good and really polite helpful and always asking if we were all good. Thoroughly enjoyed my experience !!!!!

Terrible service, from the bartender named Harvey for a Disney on ice show. Will not be returning.

We had a very enjoyable night here, Harley was a great help and catered to our needs.

Words can’t describe how good the service Harley gave me!😉

Lovely food lovely drink, Harley was great!

We waited 20 mins for our drinks to turn up, put in a food order that didn't arrive. Waited over an hour, nothing. We weren't the only people with this problem because when I went to the bar to ask for a refund, there were three other people complaining about the same thing. The manager didn't appear to care, never apologised, or offered to help. Just gave me a refund, never said a word the whole time....in fact none of the staff said anything. I was super polite too when I could have been a lot more upset. Very poor service, would not visit again.

SHAMBLES. It took the kitchen 1.25 hours to bring out £30 worth of food. Customers who ordered 30 minutes after me were receiving orders. Nothing on the bar staff I just honestly think the kitchen must have been a scene from Gordon Ramsay’s nightmares. For a restaurant that has the fortune of basing itself inside a popular attraction in London, I’d stick to drinks your food was woeful. 1 waiter as well for a restaurant hosting 40+ guests. Poor effort S&L

Not usually one to leave revirws but we came today (29th december) at 9.30am, the bar staff were so rude, all have attitude problems and no customer service skills. Bare in mind we are there for a kids show. The 3 coffees we ordered took 20 mins, the place was not even busy. The family next to us literlly got a refund and walked out due to how rude/ disorganised it all was. Shame because we’ve come before and the staff were nice and the place itself is pretty. Maybe need some kind of training for the ones that look like stroppy kids working behind the bar.

Thank you to Alisha for the kindness you showed my son today. We will always remember how you went above and beyond to make the whole experience as comfortable as possible for him. This was the best autism-friendly service at a restaurant that we have ever experienced, so thank you.

Complete shambles ahead of disney on ice. Waited for over an hour for food and ended up leaving after getting a refund. Multiple tables were doing the same. If the place had decent management they would have stopped taking orders and given the kitchen a chance to catch up.

Six Tequila shots for 22.50 only

Came here on the 22nd December pre concert, had a table booked. Ordered drinks and food at the bar, young girl at the bar was polite. Our starters came on time but mains took long to arrive and people next to us had their food before ours. Did not find the staff friendly. Food was nice although it came late. I have been here with work a number of times and found the service good, unfortunately on this occasion has made me not wanting to return.

Nice drinks and good service fromn Deka

Deka was very tentative! Drinks kept flowing!

Great music and great service from Deka! Thanks for having us.

Lovely service from Deka, we had a very fun bottomless brunch

Had a great bottomless brunch and Ceri was amazing, always making sure we were comfortable and had what we wanted. Can’t wait to come again!!

Ceri served us today for our bottomless brunch. It was absolutely amazing and she was so kind and always made sure we had drinks. Thank you for the lovely time x

Really good place for a brunch pre Pete Tong. Deka looked after us really well and we will definitely visit again

Had a bottomless brunch. Was great as they catered for gluten free. Reyonce couldn’t have done enough for us and looked after us really well despite being very busy

I went in with a group of friends on Friday 13th December for pre concert drinks. I ordered 2 gin and slimline tonics and queried the price when it came to over £25. The lady serving said they were doubles. I told her I hadn't asked for doubles and was shocked to be told they only served doubles unless otherwise asked for. I asked for singles and she put a £6 refund up for me to tap my card on but checking my bank I have not got the refund and over £25 was debited. The thing that is most wrong is that without knowing they are being served doubles, people could unwittingly subsequently drive their car thinking they are within the limit but two drinks could cost you your licence. Dreadful and dangerous practice. Not impressed.

We had an excellent time. Food was fabulous. Drinks were flowing. Absolutely sensational.

Deka was brilliant! Looked after us and provided quality service! Loved it

Home of 2 for 1 but don’t do 2 for 1 and the cocktails were minging tastes like the punch made at my cousins 5th birthday but for £15 then we asked for money back and they person (appreciate she was busy) was very shirty as if we was wrong for not thinking they didn’t taste good, guys go be at 1 and save your time

Came for bottomless brunch with my friends before a concert. The service was 10/10, everyone working at the bar were incredible, our server Emi was AMAZING, she was super quick and attentive, even when the place was so busy. Congrats guys, we had an amazing night

We sat for the bottomless brunch and we were served by Deka. We sat down and our first drink came within seconds and from that point we were never left drinkless, halfway through our current drink the new order was already taken and arriving at the table. Food was lovely, we had a lovely time, would 100% recommend!

Deka served us, drinks kept coming everytime we had an empty glass she was ready to take the next order 10/10

Deka served us all afternoon, we was not thirsty drinks kept coming, so worth the money food was lovely!! Made dietary requirements for those is us who needed them, had the best afternoon🩷💕xxxx

Came here for an 18th birthday, we had a big party of 12. Our waiter Harley brought cocktails and Prosecco whenever we needed and made sure our glasses were never empty! Fab service

Harley was amazing. We are a large group and he made sure we always had everything we needed to have a good time. He asked which drinks we liked the most and brought us a jug of each so we can top up. They were very busy and Harley still made the effort with us.

Didn’t tell us about the 2for1 deal on drinks not being included on event days so had to pay 30£ for 2 drinks and then moving onto food half the menu was out of stock so had minimal food selection. When speaking to the manger she just looked straight through us and didn’t help with the situation. Once the food came out I ordered the burger with no cheese sauce and it still came with cheese sauce and felt too uncomfortable to ask to change it. Also it came with gherkins which wasn’t specified on the menu .

We were running late due to traffic and Harley let us stay a bit longer! We never had an empty glass, thank you Harley!

We had the bottomless brunch for my Neice’s birthday and were served by Harley who was very attentive and brought the table drinks as often as needed, we had a great time and never worried about going hungry or thirsty!

Great afternoon. Bottomless brunch. Waitress Teagan was really lovely. Recommend eating here. Food was great

Tegan our waitress was absolutely fantastic. She looked after us so well. The atmosphere was good and so was the food all cooked to the way I requested. Enjoyed my time before our show at the 02

Ryan makes the best espresso martini and Charlotte makes such a refreshing Santa Baby. The fish and chips with mushy peas are so delicious! So glad we stopped in ♥️.

Deka was absolutely amazing, great service and communications was fantastic! Xx

Deka served us our bottomless brunch, before our drinks were finished she was asking us for more! She was amazing, we got our drinks and food so quickly!

Deka was such an amazing waitress, drinks were consistent, and food was amazing! couldn’t recommend enough!

Deka had unreal service, provided not only drinks but pure vibes. Next time I come to Slug and Lettuce o2 I will be requesting her personally!

Deka was amazing. Great service!

The food was amazing and so delicious but we did wait about 30mins for it to arrive. Despite the wait, we had some tasty drinks to enjoy. The music was slighty too loud but other then that it was a nice place. Would visit again!

deka was lovely, brilliant service and very friendly, would definitely come again, 100% reccomemd.

Emi and Deka were great hosts , extremely positive. Would definitely come back. (give them a raise)

Deka was the most fantastic waitress we have ever had, she was so chatty and friendly, couldn’t ask for better service. Thank you to Emi as well for making out delicious bottomless brunch drinks, they were incredible, both of you were fantastic and we will definitely be coming back, hope to see you both again soon, thank you for a great experience <333333

Emi and Deka were great hostess'. We had a bottomless brunch for 12 and they were on top of service throughout. Quick, efficient and a smiley service to add. Feel like I got my moneys worth. Would come again and recommend to anyone else looking at doing it.

Lovely service from Emi and Deka xx would definitely come back!!!

Had a lovely waitress called Deka, very helpful and understanding, she was very catering to the table. Lovely service and went above and beyond!

Deka was exceptional and made the experience personal and not transactional as you would expect from bar staff. Great knowledge of tequila offerings and a great laugh to go along with it.

DEKA WAS FANTASTIC !! Cute area and great spot but even better bar tender 💖

The worst place I've to been in ages. They are selling supermarket wines in filthy glasses. Staff were pleasant.

My party and I went to the O2 Slug and Lettuce and we were served by the fabulous Deka to start my 60th Birthday celebrations off before we went to Mamma Mia Party! Thanks Deka pinky promise realised x she was great!! Xx

We felt good, Nadia and Emi were very friendly with us and provided a best service.

Nadia and emi were absolutely amazing. Absolutely funny

Thank you to Deka for being amazing at our bottomless brunch. Amazing service and kept us smiling 😊

Thank you to Deka - great service!!

Reyonce - easily the best bartender at s&l. Absolute legend, thank you so much xxxx

The whole experience was great, on arrival we were each given a glass of Prosecco. We were asked if we would like to order food and when we decided to order, our server Deka made sure than any food requests were followed and the food tasted great. The best burger any of us had eaten was one of our first thoughts. Deka made sure our drinks were delivered in a timely manner and was very friendly.

It was a lovely place and are as ever called Deka was lovely and very helpful very happy with my experience

First time here, the best service, sweetest drinks and sweetest staff, Emi and Reyonce deserve a special mention as they went above and beyond to make sure our needs were met. We needed up staying way longer than expected thanks to their special services that made us feel so welcomed and comfortable, will definitely be back here these girls are so nice!!!

Lovely place to come for a brunch. Reyonce served us and although she was kept very busy she was friendly and attentive. Lovely atmosphere. Will definitely consider rebooking

amazing!! great place, food and drinks xx

Had pre concert birthday drinks here , served by Emmy who was really friendly and checked in on us just the right amount of times re topping up drinks ! Great atmosphere .

Best brunch ever thanks to Nadia

Nadia was our waitress she was amazing amazing service great night thank you

Nadia was our waitress was amazing! We had a brunch and she was the best, kept drinks coming great atmosphere, she made it great thank you

Very fast drinks, friendly staff and a lovely atmosphere. Nadia in particular was a very kind and helpful server

Thank you S&L O2, Nadia was such an amazing server, always attentive to tables and provided quality service & very friendly! x

very fast service, our server nadia was very attentive and kind, will definitely he coming back!!

Alisha was amazing and was very attentive to our group!

Lovely staff and amazing cocktails. We loved out pornstar martini tower, just what we needed before going to Mamma Mia the party!

Probably the worst food i've had since Little Chef closed its doors. Pleasant staff only goes so far. A table numbered 66 which i was reliably informed was 37 was my big mistake. I only wished the food had gone to Route 66. Scampi that looked like it had floated down the Thames and apologetic chips with peas that almost seemed embarrassed to be there. I get its a captive audience and you couldn't give a monkeys but i hope this warns people off. Absolute pisss take £47 for 2 plates 2 beers and a tip which for sure was for the smiling staff not for the food. Slug and lettuce would've been a better order but never again. ITS NOT THE 1980s!!!

We went for a friends birthday brunch and our server Calisha was just absolutely 10/10. She was just so caring and quick with the servers. I think in the space of 2 hours we had at least 8 cocktails each, which in comparison to other bottomless brunches they staff are just so swamped. Nothing was too much for Calisha and she even took another round of drinks 4 minutes to the end of the time. Will absolutely book again x

Nadia was an excellent waitress

Nadia was amazing and very speedy in her service. This is hands down the best brunch I’ve had so far. Thanks S&L

Amazing place and amazing food, good customer service

nadia was our waitress she was brilliant great service thank you

Nadia was awesome and really accommodating!! Great place for a pre show drink

Charlotte nadia and david were amazing. Great service

Great time here, Nadia helped us out with great service today, she made the experience very easy going and we would definitely come back again, great atmosphere

Food was good, service was also very good, Nadia was very friendly and welcoming. Good mixture of music also. Would definitely recommend 👍🏻

Had an amazing time, great atmosphere and amazing customer service, Nadia was a darling.

Emi who served us was so lovely and friendly!

a great experience from Nadia, great service and good food.