Slim Chickens in Bristol, City of

25 min wait, busy time. Main issue was not having anything giving me an idea/feedback of where my order was (if at all). When I asked server too busy to check and said they had 40 offers on. Not their fault at all. Other fast food outlets use big screens showing orders. Personally it was al also confusing having a table number and plastic order stand with QR and different processes.

Bought some food for takeaway. Only a few people waiting on the queue. They got 3 people working at the back and can't seem to make the food fast enough. They got 2 people working at the front doing nothing. Been 15mins since food been ordered and still waiting

I rarely leave reviews, but my experience at Slim Chickens was so disappointing that I felt I had to say something. The food service was a letdown - we waited 25 minutes for our order, despite the restaurant not being particularly busy, while others who ordered similar amounts after we ordered ours were served much faster. We had to ask where our meal was multiple times due to the delay. The ‘seasoned fries’ were totally misleading, they had no seasoning and tasted completely plain. The sweet chilli sauce didn’t remotely taste like sweet chilli. I ordered a milkshake, but they didn’t have the flavor I selected, even though it was an option to order. After a long wait, we went to enquire about the shakes, and they just offered us a different flavor instead, leaving me unsure if the original shake was ever coming. On top of that, the place was filthy - food and dirt were all over the tables and floor inside, and outside, pigeons were swarming the tables, eating leftover food because the staff hadn’t bothered to clean them. The service was slow, the food was underwhelming, and the lack of cleanliness made the whole experience a mess.

OVER TWO WEEKS SINCE A REVIEW AND EMAIL SENT TO HEAD OFFICE AND STILL NOTHING FROM SLIM CHICKENS. OF HEAD OFFICE CANNOT SET STANDARDS HOW CAN THEY EXPECT THEIR STAFF TO DONTHE SAME. Avoid This Place – Serious Food Safety Concern! I visited this restaurant on Tuesday, February 25, 2025, and had a shocking experience with undercooked chicken and unprofessional management. After biting into my chicken wings, I noticed blood oozing out, so I raised the issue with the Assistant Manager, Emily. She dismissed my concerns, insisting that the blood was just from veins and that the chicken was perfectly safe to eat. However, after biting into another wing with even more blood, I decided to check online—and sure enough, food safety guidelines clearly state that blood in cooked chicken is a sign of it being undercooked and unsafe to eat. I returned to the counter to escalate my concerns, but Emily refused to face me and hid behind the counter, sending another employee, Holly, to deal with the situation instead. Holly explained that Emily claimed she felt “intimidated” —a completely false and unprofessional excuse, as we had been polite and reasonable when we first raised the issue. The only saving grace of this visit was Holly, who handled the situation with professionalism, apologized, and immediately issued a full refund. In stark contrast, Emily’s behavior was completely unacceptable for a manager, as she failed to take a serious food safety issue seriously and avoided responsibility entirely. This is a major food safety risk, and I strongly advise other customers to be cautious when dining here. If I end up with food poisoning from this visit (which can take up to 72 hours to appear), I will be reporting this to environmental health authorities. If management reads this, I strongly recommend reprimanding Emily and promoting Holly, who clearly understands customer service far better. Food safety is not something to take lightly—this experience was unacceptable!

I have went here a week ago and I must say first of all the girl with the short hair was extremely rude and not meant for the till. Once I asked for a drink she looked at me awkwardly for 20 seconds then said you need to pay for it like that’s gonna be of issue 🤣🤣🤣. Secondly they didn’t let us eat in even though this was 30 mins before they closed which means we had to take it which was a very bad idea because I couldn’t return the red undercooked monstrosity that was thrown in the bag . I haven’t been here in a few years and it has definitely plummeted in terms of customer service and quality . I advise those who take consideration into what they eating to steer clear and I also want to complain about that short girl with the terrible hair cut 🤣.

Something was wrong with their food on my last order with me and my partner. After eating slims last night, we had to use washroom multiple times and had a weird stomach. We ordered 2 of the 5tenders 5 wings with 3 dips and milkshakes. We don't know if the cause was the dips being off or not hygienic. But, had a bad experience.

No chicken tenders on 20 Feb. How is that possible. Absolutely rubbish.

Imagine travelling 30 mins for your dinner only for them to close the restaurant in order to fulfill online orders. Doesn’t that feel pretty backwards? Surely you honour the people who are there in person and shut off online orders if it’s getting unmanageable. This is the second disappointing trip and I won’t bother trying again. Enjoyed a lovely beef burger and nicer chips at another establishment.

Food is good when you can get in, been twice recently and been stopped as they’re prioritising online orders when I am there in person Customers in person should take priority, joke business model.

The delivery driver drove around Bristol after picking my order up for an hour and I received my food 1 hour 15 minutes past delivery time so food was cold and unedible

Ordered a honey BBQ burger meal. With some chicken tenders. Extremely disappointed. The chicken was rubbery inside the burger. The sauce was tasty but sadly couldn't finish it due to very odd chicken. The chips were very good. The tenders were tasteless. Wish we went to KFC. KFC is much better. Avoid this place. This was poor

Rowland really is the star of the show. He’s an absolute credit to the company, 10/10 service. Food was tasty too.

ordered food at 6.00pm delivered 8.00pm

Food arrived freezing cold and we received the wrong items

The girls just serve the food without even saying‘enjoy’ and walking around doing nothing. But credits to Rowland for keeping the place clean and tidy and above all very good customer service with all customers.

First time visiting a slim chickens and really enjoyed the food. Much better quality chicken than KFC. Only downside was that some of my order didn't arrive so had to go up to the kitchen to query. Understandable as they were pretty busy.

Incredibly crispy and flavourful halal chicken. We loved it so much, we went back twice in the same day!

Arwen and Kieron were very helpful and our food arrived within 5 minutes, very please with the service.

The food was bland not much taste and dry chicken with a little bit of sauce Inside, but the problem was when I was Going back to the table Everyone with me included saw a rat going around and was disgusted and ruined the mood

I love slim chickens but this visit let me down, food was Luke warm and very few chips given in comparison to usual. I wouldn’t recommend going to this slim chickens as you’ll walk away thinking they aren’t that great.

So the food is good, really good BUT this restaurant is disgusting. Like an actual state disgusting, and the staff seem to have no idea where to start with cleaning up, so they just…don’t.

took over 2 hours to turn up and the entire order is sweaty and cold. other than the drink that was warm. never ordering anything from town anymore this has happened far too many times to count now. I made a complaint threw just eat about my food being abysmal and I get £4 back for a £20 order?!?!?! ridiculous!

It’s took over 2.5 hours for our food to get back to us. Please can we have a refund.

Don't rush to eat in here... unless you have 40 minutes to waste waiting for the food... a "fast food" very slow in a half empty place.

I am writing to express my deep dissatisfaction with the service I received at your Bristol Cabot Circus location on the evening of 22nd November 2024. I have been a loyal customer of Slim Chickens for over a year, and this experience was incredibly disappointing, to the point where I feel compelled to take further action. As someone who has a disability and drove 50 minutes to dine in with my son—whom I only see on weekends—I expected a pleasant and stress-free experience. Unfortunately, I was met with unacceptable service, inconsistent communication, and concerning food safety practices. As someone with a disability, waiting over an hour in these conditions was particularly difficult and disappointing. Upon arrival at around 8:20 PM, I was informed that it would take approximately 30 minutes for my meal to be ready. I was happy to wait, but as time went on, I became increasingly frustrated with the poor service. After about 10 minutes, I inquired about the status of my milkshake and was met with a rude response from a young staff member who told me to “just wait” and that he was busy. He later apologized and explained that it was his first day and he was only 16. I appreciated his honesty and told him to take his time. However, around 25 minutes later, I noticed that the restaurant was near empty, which led me to question why my food hadn’t been served yet. I observed a basket of food sitting on the counter for about 15 minutes and hoped it wasn’t mine. Ten minutes later, the waiter picked up the food and brought it to my table. At that point, I was horrified to see that it was stone cold. I informed the waiter that I had seen the food sitting there for a while, and I refused to eat it. I requested that my meal be remade. The staff in the kitchen appeared upset and informed me that there were no more chicken tenders available and insisted that I eat the cold meal. I could feel that the chicken was cold and unappetising. After some back and forth, they agreed to remake the meal. A staff member came to apologise and offered us a free milkshake and a can of drink. I accepted, but after another 10 minutes, the waiter brought back the same basket of food, completely untouched and still stone cold. My son, who was becoming very hungry, ate a bite of the cold tenders before I could stop him. Since then, he has been complaining of stomach pain, which is now causing me significant concern. I left the restaurant without eating anything, feeling upset, frustrated, and worried for my son’s health after such a distressing experience. At that point, I was offered a refund, which I reluctantly accepted. The manager apologised, and we left the establishment. Later that evening, my son’s stomach pains continued, and I am now deeply concerned that the cold food may have contributed to his discomfort. This raises further questions about the handling of food at your restaurant. I am left wondering what exactly was done with my meal when it was taken back to be remade, considering it was returned to me in the same cold condition. I am extremely upset and disappointed by this entire experience. As a loyal customer, I never expected to be treated in such a manner. I would appreciate a formal apology for this incident and an assurance that this will be investigated further, both in terms of the quality of food handling and the behavior of staff at this location.

Ordered a chicken tenders meal through uber eats and it made me incredibly ill the next day I was sick 5 or 6 times in the space of a day after eating the meal. Would strongly warn anyone against eating here after how ill their food made me.

it closes 10:30, we asked them if their open they said no we turned the fryers off

I experienced a slight delay in receiving my food, but upon informing Samia, she handled the situation with exceptional politeness and ensured our order was prepared within five minutes. The food was delicious and well worth the wait.

Don’t bother - ordered online via UberEats. Ordered a plant based burger, large fries, an extra £3 for a chocolate milkshake and £5.45 for the crispy onions side. Over £20 total order. The order arrived and they had just given me the burger and chips. How a fast food restaurant can be that incompetent to literally forget to pack a large side order and a drink is beyond me. Called up the store and they told me there was nothing they could do and tried to blame the delivery driver. Of the meal I received - the burger was disgusting, one of the worst I have had. Soggy and cold with barely any flavour. The fries were also cold and chewy, with no seasoning at all. It seems as well as forgetting my side and drink they also forgot to put salt on the fries! Overall terrible experience won’t be going in there or ordering for delivery again.

Delivered by Uber eats, great experience as always. The food… cold. I mean stone cold. Only 2 stars as the dips are good. Never order from here again. Stick to KFC or anywhere else for that matter

Absolute shambles. Took an Uber Eats order, kept it on processing for 2 hours, sending away three (!) delivery drivers in the meantime. Shocking. Waste of time and money.

Delivery came late, provided us thr completley wrong order, which in turn didnt have everything that was on the receipt in it! so wrong twice over

Milkshakes lids came off in 1 bag. Food cold in the other bag. £65 of rubbish

I had a terrible experience at Slim chicken today at Cabot circus. The staff behaved in a rude way. After waiting for 40 min I couldn't get my order. They were not responsive. Got the refund but waste of time.

Paid a visit to slim chickens Cabot circus today after an afternoon shopping in broadmead with my daughter! I had barely stepped through the door was greeted with a very happy looking young lady from behind the counter. I asked another member of staff for her name I think he said azarah? Maybe Zara ? I’m not sure I’m sorry , she was absolutely lush though I ordered just a chocolate shake for my daughter and a lotus biscoff shake for myself and both were the most amazing shakes I’d ever tasted! So generous with your chosen toppings and so thoroughly enjoyable! Moreish too I couldn’t put it down haha! The icing on the cake for me was the other young lady we encountered, (again I asked for her name , I was told by the gentlemen named Yousef that her name was Meg ) , so professional and polite asked us if we had everything we needed and if she could help with anything while clearing our now empty shake cups! I said no thank you my darling but thank you and those shakes were yummy! She replied “aww well good I’m glad you liked them and I hope we get to see you and this beautiful little girl again very soon , you take care and have a great rest of the day!” How lovely ! Thank you slim’s and yes meg we will be back soon my lovely hope to see you!

An hour from order to table and not busy

Amazing experience Ellie was amazing made my day

i ordered at 6:50 it arrived at 9:30, it was all cold and was missing items such as: 2x drinks, fried pickles and the extra dip i paid for

cold food. took over an hour to start preparing the order

We order at 8:10 p.m. there’s a lot of people and we ordered 2x kids meals Tender Mac n cheese and a 5 Tenders meal with large fries. We wait nearly 40 minutes! for a fast food! even that long the fries is not warm! the chicken is so-so👎 and the toast is burnt. 😮‍💨The kids meal is not warm but is still good 😊. The boys toilet 🚾 is disgusting 🤮 and the toilet water nearly flooded over the 🚽 . (I much prefer Swindon’s)

Shocking service - ordered online allowing 30 mins for collection. Arrived in store with plenty of time but proceeded to watch delivery after delivery being done. After 1hr from time of order I asked for a refund. Clearly the store was giving priority for delivery over those orders with people waiting in store.

Food looked okay but was stone cold when it came :( just wasn’t enjoyable

Horrible man with glasses shouting at other staff staff really slow waited 45 mins for a take away order will not be back

One of the worst experiences in a fast food restaurant. No chicken wings available in a chicken shop. Mac and cheese was just like a tinned Mac and cheese from the 80’s, thin sauce and zero cheese flavour. It was a tiny portion of mac and cheese for almost £7. No bottomless fizzy drinks available so were given the choice of one canned drink. Chicken tenders I received were greasy, whole restaurant menu is over priced.

Stopped here for a quick side of chips since it's a 'fast food' place, and ordered it for takeaway. Took 30 minutes and the waiting area was absolutely packed with other people, including uber eats drivers and people dining in. We even overheard a woman saying she had been waiting an hour, along with the many others who were there longer than us. Poor service on their part and awful system for orders, doing each 1 by 1 rather than doing smaller orders at the same time since they shouldn't need to cook a whole new batch for 1 separate order.

If I could make my review 0 stars, I would. I ordered a singular portion of fried pickles. ONE ITEM TOTAL. The order was placed to takeaway 17:34 and I didn't get it until 18:02. ALMOST 30 MINUTES FOR ONE ITEM!!!? When I asked a member of staff how long do they think it'll be after 10 minutes of waiting, they say about another 5-10 minutes. Somehow, not only is that appalling but I still somehow managed to get it even later. Best part? The food was hot, but not crispy. The batter was basically raw on the pickles at the bottom of the pack. Flickering lights at the counter and staff constantly ignoring me as I'm trying to get some answers. Worst service I've ever received at any food place.

I had the pleasure of dining at Slim Chickens in Cabot Circus Bristol on Sunday the 18th of August and was served by the lovely Louis/Louie (Sorry, didn't catch the spelling). Louie gave exceptional service, the speed at which he worked, kindness he showed to everyone and his cheerful demeanor made the experience pleasurable. From the moment I walked in, Louie greeted me with a warm smile and a friendly demeanor that instantly made me feel welcome. His positive attitude and genuine care for the customers truly stood out. The food was delicious, but it was Louie’s outstanding service that made my visit memorable. It’s clear that he takes pride in his work and goes above and beyond to ensure a great dining experience for everyone. I highly recommend visiting Slim Chickens and hope you have the chance to be served by Louie. He truly is a gem of a person. Please pass my regards on to Louie and make sure his manager gives him a reward!

Good chicken but missing half the order

Slim chicken is always good in my books. My only issues that stops it from being a 5* is the self-service till bugging out, and some of the sauces tasted off. Either way, you can't go wrong with the food.

Quite nice food. Very overpriced. Full of teenagers.

Quick service easy menu good prices

Really quick, friendly service and really nice food! Unlimited refills for drinks too!

Food was okay, but the service appalling. Would give 0 stars if I could. I was served by an east asian girl who was huffing and puffing as she took my order, as if I was an inconvenience to her. She didn't make me feel welcome and made me feel like a burden. Someone ought to teach her some manners and customer service skills.

really good yhe wings and the fries enjoyed my meal

Louis top guy, looked after us, food was good, great place

Workers were very kind and Ellie was very helpful when I didn’t know how to use the machine

Mariam showed us great hospitality

Great food and excellent customer service from Ellie 😁

I remember coming here A few days ago to try out their Chicken and I will gladly say it was the best chicken ever tasted

Crisp out of the chicken wings were so crispy and golden. I would love to go buy it once again.

I really liked the milkshake also the wings were very nice

The portion size has halved in the last year - chicken tenders are half the size, handful of fried pickles when you used to get a full box. Food arrived cold with bits missing.

The food tasted rly nice and tender

Loverly food and service today the garlic bread was really good

Great service! First time coming to Slim Chickens, food was served quickly and hot. Staff was kind and helpful. Recommended 100%

This is such a nice evnvironment I would like to come here again. Great food aswell

I waited so so so so so so so so so so long #lazyrestaurant #givemefoodquickerxxx

i go here everytime i visit cabot circus and i absolutely love the food it’s unreal yesterday i went and it was even better thanks to Majbah who welcomed us so well and was incredibly nice. definitely visit, great food, amazing staff!!!

Delicious food and stellar customer service from Majbah

Majbah helped me choosing my meal, its amazing. Loved it

Customer service was excellent. I think his name was Paul he was very nice, he approached the table in a nice manner and gave us our food

I would never go there again. They kept us waiting for 40 min knowing our toddler is waiting and then just casually said you're not even on the screen. They missed our order and rather then apologise, just tried to argue about the refund.

Taken so long to deliver my food and the location wasn’t working to see if my food was on the way.

Great customer service, our standing team will be here again

After not having slim chicken for a year I went into slim chicken Bristol today and ordered buffalo wings. The wings came with the sauce to be added which is not what I was expecting. The lovely deputy general manager Marriam was so happy to help and offered an alternative and now I have a new favourite meal at slim chicken.

Suleyman was amazing thanks for the great service and food

Great service by Suleyman! Very quick service and excellent food!

Brilliant food quick friendly service courtesy of suleyman and a nice cool restaurant on a hot day

Not sure where to start. Food was poor quality and very over priced. For what you get. Took over 45 minutes to get our food and even then bits were missing. The staff all seemed really unhappy to be working there and not remotely interested. Sorry but in my opinion one to avoid.

Friends and I ordered takeaway meals. The service was super long and not very organized. People had time to start and finish their meal while we waited. The dish itself was not bad.

I ordered meal set take away, and staff forgot 2 sauces. Quick service, but no sauces is unacceptable. Somehow, in that price, the sauces included. I was in a rush, so I didn't check carefully. I didn't see it outside the box, but I thought it might be inside... When I realized that it's when I arrived home and started eating! Can you give a discount for 2 sauces that you forget ???

The chicken is nice, the sauces are fine.

Excellent food. Burger and fries were hot and great customer service.

We visited for the first time with some friends that love the place. We enjoyed the wide array of dips on offer and the chicken was deliciously crispy! It's a shame that the machines weren't working for the bottomless drinks and we were just given a can instead (would've been nice to be offered something to make up for this). The staff was very friendly and helpful, food was served quickly. Then my kids wanted a milkshake and I didn't think anything of ordering one... Until it came to paying! £5.50 for a milkshake? You used to be able to get a decent dessert in a pub in a pub not too long ago... Overall we enjoyed the food and experience but next time my kids will have to go without the overpriced milkshake!

Food Looked okay on first glance , whilst eating a mouse ran along the sofa and on to my foot .. put me right off my food .. I told the staff and they didn’t care . I left my food I just spent £40 on and left side . Avoid unless u want move running over you whilst eating chicken.the restaurant Smelted very greasy also . Some to a friend and her son also had a mouse run near him whilst eating place needs shutting down . Vile

The dip was open and upside down , ruined all of the food! Soggy buffalo dip which was covered when not all of my family even eat buffalo sauce.

Chicken was very tasty, however the portion was very small for the price paid

Great tasting alternative to KFC but very expensive for what it is. Drinks machines had run out of coke.

A very good place to get food if your in the mood for some chick

Not long waiting for our food,it was hot and delicious. Definitely call again.

Ordered a chicken wrap, and there was about 1 chicken tender in the whole wrap, so was left with quite a lot of wrap and no chicken. Staff also took a while to find our table despite having a number displayed, and they didn't bring the water we ordered.

DISGUSTING🤢🤢 DONT GO HERE ITS ABSOLUTELY NASTY AND VILE

The cardiff store is 10x better

Attracted by the poster CRUNCHY milkshake, and I’m sure their manager never tried their crunchy milkshake before, otherwise, they will realise how difficult to suck through their poor thin paper made straw, it is a joke, they expect your mouth is like a 12000pa vacuum machine. Remember, if you want to order this one, take your own straw

Chicken is pretty good, some might say it's better than KFC. Employees are friendly and service overall is good. However that isn't enough for me to come back, and I'll probably never come back because they only offer sugar free drinks, and I just can't drink sweetener, it's absolutely vile. Prices are out of this world, I think that's the most I ever paid for such a tiny chicken sandwich, it's basically a mini sandwich that will set you back £12 with fries and a sugar free undrinkable drink... I honestly feel like I was robbed.

4.1rating are you guys having a laugh one of the worst customer service first there is no place to sit down when there’s no person on the counter when we took the food and we finally got a table. Imagine you have a family of five and you don’t get a table all of a sudden you find a table and someone come up to you. You are about to eating they don’t have even this much manners and they said you are sorry on the weekend. When we get home missing the garlic bread. Shame on these people. Missing the garlic bread phoning them. Nobody answering the phone. Management is absolutely zero. I got all the receipts. And everything. Obviously I got the car payments. Where are paid with my card. Shame on you guys absolutely ridiculous, Service We’re not allowed anybody with a takeaway boxes. Shame on you guys Extremely shameful Service absolutely zero star will give no manners at all counter people don’t smile at all one of the worst place to eat management is absolutely zero, they just looking at you like a dummies unacceptable. Totally totally unacceptable. Only the reason to go there. They are HalaL

Bad customer service from the beginning. I asked if they could serve the chicken tenders ACTUALLY tender. They served me dry, fried chicken. Nothing was tender about it. One of the male staff approaches me and says we don’t serve undercooked chicken and if I want undercooked chicken I should make it at home. They started throwing insults at me FIRST. (No wonder I was being “rude”)Once I become annoyed with even our milkshakes taking a long time the staff accuses me of being rude. I asked for them to change the chicken and they try to justify the inexcusable and try to gaslight me. BTW this chicken tender was for an elderly family member. It was not my meal. I had the fried chicken wings which was fine. Look at that photo and tell me if this is worth £10.95!? Slim chicken staff thinks it’s ok to serve this! They said this is our standard of chicken tender. If you don’t like it tough luck 😂. Subpar standards is their motto.

Food was delicious, had chicken tenders. Grandchildren had Mac n cheese with tenders underneath, very nice also not sure if I could eat whole thing tho.

Went with 4 friends on a Saturday evening at 7, ordered food and when it was ready, they told us it was ready to take-away and we couldn't sit down and eat it. When we asked why they said they were closing?? Saturday evening @7 pm...closing?? Had we known, we would have taken our business elsewhere. Won't be going back there again. Rude staff.

Not satisfied with the food or the quality for the price.