Sir Henry's Restaurant in Thurrock

We went on 20th April to celebrate my dads 82nd birthday we was a group of 9 people. We had a 4pm sitting. We chose Sir Henrys as the previous month we went there to celebrate my mums 78th. Completely different level of service at the weekend. The restaurant was busy the food was not up to scratch. I ordered goats cheese starter the presentation was poor it was like someone had thrown a few salad leaves on a plate with onion and tomatoes and a blob of goats cheese. For mains my dad and uncle ordered mixed grill which came up not only really fatty meat but it was swimming in grease they couldn't eat it. Me and my aunt had the salmon linguae - the salmon was rock hard. The serving staff kept asking if every thing was ok and we told them it wasn't but they didn't seem to care. When we paid the bill they ask again if everything was ok and we told them the above again - Again they didn't seem to care. They never took of the £20 deposit I paid to secure the table so I had to call the following morning. The manager called me back - I told her all the above and same as her staff didn't seem to care - just kept saying I am sorry it didn't meet your expectations on this occasion. I told her my dad and uncle couldn't eat their meals to which she replied well the servers said all the plates were cleared. This is NOT true but the tone in her voice it was clear she wasn't going to do anything about it - The least she should have done was credit them - Poor customer service - Hopefully the owners see this review and learn the manager there lacks customer service skills. She ended the call in a sarcastic tone saying hope this hasn't put you off coming again you enjoy the rest of your day!

Had a really love meal lamb shank was very nice well done to the chefs Staff were very welcoming and friendly food was fast coming out will ba back again soon

The food was outstanding, great quality and quantity. The service was exceptional, with Nico who was attentive and funny. He was dressed as Santa and was a great touch.

We booked this for a Wake for my Dad's Funeral. This was amazing venue with magnificent food. The staff were truly efficient and made every guest feel special. Will definitely be returning for food.

Have been to this restaurant many times. I am vegetarian so I ordered from the vegetarian menu. I had garlic sautéed mushrooms on granary toast, followed by vegetarian skewer. The sautéed garlic mushrooms that I was given were fried onions with a slither of mushrooms no garlic on white toast! Completely inedible. The waitress kindly took it away and replaced it with a tomato soup which did state granary bread not white that was I given, which was fine. The vegetarian skewer was really nice and I would definitely have that again. As for the starter I think either take it off the menu or use another recipe. It did spoil my evening as it was my husband’s birthday and I really don’t like to complain about food in a restaurant.

Excellent service in a very friendly enviroment The food was well cooked and the service was spot on