Simply Fillin in North Lanarkshire

Very disappointed with our visit to Mondo today. Starters (Sizzling Prawns) were lovely, but that’s where the loveliness ended. We ordered steaks (medium rare) for our main course and after 25 mins they still had not arrived. We were suspecting that they had forgotten about our food and were just ready to ask when the food arrived - everything on the plate was lukewarm, including the sauce, having already formed a skin on top. We said to one of the waiting staff to which she replied “would we like a fresh one?” We said yes please, and then about 5 mins later another staff member arrived at our table (perhaps senior?) and announced to us rather loudly in front of tables of customers that our ‘fresh’ dish (of medium rare steak!!) would take about 20 mins! Again, we said that’s fine, not wanting to cause a scene, but how a medium-rare steak would take this long (???) It arrived 25 mins later and was warm - steak was medium, chewy. By this point we just wanted to eat and get out. At no point during the wait did any staff approach us to ask if we’d like another drink while we waited, or indeed just as a courtesy when staff see that glasses are empty. We spent half an hour with food of a one and a half hour visit. Poor, poor customer service. We have never felt so uncomfortable in a restaurant, our main food had clearly been sitting and forgotten about. We actually would have been very forgiving of this had the staff been apologetic and not made us feel like we were to blame. We will not be back.

Best poached eggs ever! Absolute perfection. Highly recommend cafe ostia!

Lovely little community cafe. I only got a portion of chips and a cup of tea, but they were delicious.

Cookie dough is amazing! Delivered before it was due & was perfect. Thanks :)

We went for a family lunch carvery style. It was almost as good as but not quite, school canteen quality. Never again! Servers who treated us like fools and ignored our instructions for our requirements. They also got our orders wrong for two of us (out of six). I recommend avoiding this place like the plague.