Simply Fillin in North Lanarkshire

Very disappointed with our visit to Mondo today. Starters (Sizzling Prawns) were lovely, but that’s where the loveliness ended. We ordered steaks (medium rare) for our main course and after 25 mins they still had not arrived. We were suspecting that they had forgotten about our food and were just ready to ask when the food arrived - everything on the plate was lukewarm, including the sauce, having already formed a skin on top. We said to one of the waiting staff to which she replied “would we like a fresh one?” We said yes please, and then about 5 mins later another staff member arrived at our table (perhaps senior?) and announced to us rather loudly in front of tables of customers that our ‘fresh’ dish (of medium rare steak!!) would take about 20 mins! Again, we said that’s fine, not wanting to cause a scene, but how a medium-rare steak would take this long (???) It arrived 25 mins later and was warm - steak was medium, chewy. By this point we just wanted to eat and get out. At no point during the wait did any staff approach us to ask if we’d like another drink while we waited, or indeed just as a courtesy when staff see that glasses are empty. We spent half an hour with food of a one and a half hour visit. Poor, poor customer service. We have never felt so uncomfortable in a restaurant, our main food had clearly been sitting and forgotten about. We actually would have been very forgiving of this had the staff been apologetic and not made us feel like we were to blame. We will not be back.

Best poached eggs ever! Absolute perfection. Highly recommend cafe ostia!

Cookie dough is amazing! Delivered before it was due & was perfect. Thanks :)

Looking forward to my order but was stone cold on delivery. Obviously been sitting in the cafe for ages before delivery as I’m only a short distance away. Quality wasn’t good either so probably last I’ll order from here

Had a lovely day at WMF, the staff are always so lovely, and in particular the professional and friendly Emily( Titanic Rose) as she was her double! We started with the pate, which I so believe is the best and have raved about it for years, no one makes pate like Dalziel and have kept to the same recipe, no messing with a winner. 🏆 I followed with the prawn tacos, huge prawns, but could have had a little more flavour, perhaps a wee zingy dressing on the side with lime, garlic and chives. My bestie had the haggis bonbons, which she said were tasty. We had an extremely good value for money bottle of Pinot and Chardonnay. It’s always a good day there as it’s our local, nice vibe. Overall very pleased with our visit and all the staff could not do enough for us with extra ice, water and fresh wine glasses. Emily was a saint with all our fussy demands. Thanks WMF see you soon! 🌟