Simona's Reigate in Reigate and Banstead

The food was OK and up to Nandos usual standard. Have to say the quantity of rice and also to a lesser extent the chips are a disgrace. We ordered a whole chicken and 4 sides as a takeaway. Got two spicy rice and each small box was half filled. I would just like to point out that to fill the box up would cost 5p in rice to Nandos for a side they sell for about £3 or more? If you go to any other takeway for the same price whether it be a Chinese, Indian etc you would get about 5 times as much rice for the same price as what Nando's charge. This is a disgrace and needs to be reviewed. If you have a box for rice then fill it up especially when it is so small in the first place. Stop trying to rip your customers off especially when the cost to you is so small!! Nandos used to always fill their boxes up. Very Unhappy customer

They missed the 3 chicken wings in my delivery order and didn’t send one after I called they only issued a refund and my disabled sister starved and couldnt have dinner I am very disappointed

Had a nice meal of platter with my husband, was quite packed between 7 and 8 and alot of very young people in there, but no problem everything was great.

splendid service perfect service great food! everything amazing. special thanks to the staff and Manager Nogueira very attentive and kind as always. thank you

The best food in the region where I live… excellent service

Went with a group of friends and had such a great time! The manager was so gracious and understanding when I had to change my meal after forgetting to say my allergy. They immediately sorted it out and were so kind! Thankyou for a lovely day xx

Went to the toilet with my daughter kid she had her plate full of her chicken, but she still just ate the chips, back table empty her drawing and her juice all gone as like a party with 3 tables including ours together we took less than 10min had not complained just we go out very unhappy

we ate in there this evening food was great.I also found that the manager (Luca) was very friendly and helpful.

dryer than most nandos, often will give you plain chicken and packets of sauce on delivery instead of marinading, significantly worse than other nandos, didn’t realise until i tried a different one

My server was Abigail and she was very helpful

Strong Nando’s. Super fast service, friendly and attentive staff. What more could you ask for?

Popped in to Simona's after a day at the races. Quiet on a Saturday and able to get a table. Food felt like it was authentic Italian. The mushroom tagliatelle was really nice and the tagliatelle was fresh and really well done. Other dishes that the family had were all of a really good quality. Whilst not a 5 for me, a place that I'd happily go back to. Good cocktails as well.

1st time at Reigate Nando’s. They seemed to be behind, it took almost 30 minutes for the food to arrive. But it was hot and tasty once the plates hit the table. I would just say service is a bit slow but overall a decent place to eat. 😁

Went for Father’s Day, rare treat, not only were we ignored on entering we were then told when we did eventually get a table there was a 25min wait for food and to order online. When we went to order there was no chicken! We were with our 2 kids so ordered food that they did have as they needed to eat. Had to ask for drinks and starters as they didn’t arrive. Straws were too short for the kids glasses, food took longer than the advised wait time, only one oven working, no one checked on us. To top it all off, after paying for ice cream had to find someone after waiting a while for a cones and received very broken ones, the ice cream machine didn’t even work, we left with no apology or refund for it! Very disappointed!

A computer glitch prevented us ordering for a while, but to be fair we were warned before being seated. Friendly and polite service service just feels a bit on the expensive side and unfortunately no hot drinks available. Our daughters love the place.

I ordered the olives and in the description it has been described to have garlic and pepper with a mix of olives, however I got olives with none of this just green olives very disappointed. Who wants just green olives !

Good food, and well-kept Nandos

This is the second time in a row we've ordered Nandos to be delivered and not received our correct order! The first time we got completely the wrong order, this time we got 5 lemon & herb wings instead of hot 1/2 chicken. Not only not what we wanted, but half the price of what we paid for. We will not be ordering Nandos delivery again!!

Amazing atmosphere! Bar staff are extremely attentive! Best place to go in Reigate by far! Would definitely come back for their amazing cocktails! Loved the pina colada x

Food - what we ate was usual Nando’s standard. They were sold out of lettuce, tomato, rice and a few other basic bits which was a shame. Service - older lady that took our order was so visibly fed up and taking it out on customers. Worst attitude I’ve seen in customer service for years. You don’t like it do something else. Not my fault you didn’t work hard at school. Rest of the younger staff were lovely. Atmosphere - franchise standard.

Random choice. But a good one! Two lovely pizzas, delicious chianti, authentic sicilian desserts. Excellent service. I had massive FOMO looking at the sharing platters. Everyone was relaxed, nice atmosphere and cosy environs.

Served by Diane and she was absolutely lovely and so kind, food was perfect and arrived super hot and fresh.

It's Nandos so you know what you're getting. This branch was very smart and clean. The staff were fantastic.

Very impressed! Quick service. Friendly staff. Lovely food. Dulce, Henry, and Aamani, Nuno, were particularly very friendly and accommodating! Good experience all round, will definitely come again! Great food and amazing service.

I was here a few times, for lunch and drinks/snacks, this place is amazing, cozy and personal was so nice! I highly recommend to visit Simona's, you won't be disappointed!

First visit to Simona's and it certainly won't be our last! We are wondering why we hadn't been before! Great atmosphere, authentic Italian food and drinks, with fantastic service from Nate!. We will be back v soon!

Great food and staff are very nice, definitely recommend coming to this Nando’s

I have ordered from Reigate nandos via deliveroo 4 times. Every time missing items or incorrect food sent. If they have missing ingredients they just don’t put it in. I don’t know if they feel they can get away with it because it’s deliveroo but honestly this is the worst nandos I’ve come across and I’d advise everyone to steer clear of ordering from them via deliveroo.there must be something seriously wrong to get things wrong so many times.

Ordered food, it was the best Nando’s I’ve ever eaten. Wanted to get desert, regretting not doing so. Keep it up. Ordered 31/03/24 - 21:30. Give the cooks a pay rise

took 45 minutes to get just a plain chicken burger rude staff and the lady told me to shut up and wait never coming here again

Swift service for my order collection tonight, thanks Abigael

Lovely restaurant with friendly staff

My first visit to Simona’s since the name change from Veenos. We had a lovely evening with attentive staff and a delicious sharing platter for 4. Plenty of food and only requested an extra bread basket as there were plenty of dips to enjoy. Excellent choice and variety of wines and Simona mixing her amazing cocktails 🍹☺️

We didn’t have dinner as very limited choices we got a starter platter which was £60 just for some basic hams and some drinks and the bill went to £200 and we didn’t even have a main meal or dessert such a rip off guys I really would keep away they keep ripping people off and changing the name to make it look like a new place!!

Nandos at its best. Great service

Waited an entire hour for an unimpressive chicken burger, a side of coleslaw and a drink that amounted to £15.20. After 30 minutes I had not received my order, so went to complain and was informed there was a till failure; whatever that means. I was offered no refund, no discount or compensation of any sorts. Not to mention how they forgot my drink. I’m very disappointed with both the quality of food and standard of customer service here and I don’t plan on returning.

We went for a pick up and they were very quick and very friendly staff.

Total liars, because of a “system failure” yet they’ve been taking orders all evening. First order received a totally wrong order, didn’t receive my money back and made another order and it never arrived. Called support and they seem to believe this “system failure”. Let’s be real, they wanted to close and bugger off as the second order was 10 minutes before closing. Get it right. £60 out and no food 2 hours 20 minutes later.

Simona's has delicious food and a lovely atmosphere. Shout out to Lucia for the amazing service! We had a very enjoyable experience and would recommend it to others.

Brilliant love this place the food is amazing the staff are welcoming it's warm free WiFi and the chicken wings are the best I've ever eaten from a nandos juicy tender and perfectly seasoned will definitely be back here also the atmosphere in here is really good lots of nice kind people and the staff are lovely The nandos in epsom needs some improvement though in food

Went there last weekend and the meat and cheese board was amazing. We have tried a couple of wines which were delicious, that was just the perfect environment for a lovely evening out.

What can I say, the best place to be at the moment. Went for a quick cocktails and nibble but ended up staying for hours. An amazing menu filled with delicious food and the Rotondo (platter ) is die for. Lots of amazing selection of wines and the service was excellent and good vibes overall . Ladies if you love your wines and cocktails don’t miss out on this place . Throughly enjoyed it

An amazing night out! Service was quick and super friendly, they had a great selection of cocktails to which I had to try multiple of them and they were all incredible! Staff were super friendly and welcoming and recommended some cocktails. Had an incredible pizza to go with it as well.

Simona’s is my go to place in Reigate for drinks and catching up with friends. Amazing vibe, great selection of cocktails and wines, brilliant staff! You are always welcomed with a smile and the staff are extremely attentive. It’s the perfect place to spend an evening catching up with friends over a cocktail or two. The pizzas and sharing boards are also to die for!! Would highly recommend and will be back time and time again!

Such a lovely bar. Great atmosphere, great music and the staff are so friendly and welcoming and they make a great bramble too. Perfect spot whether it be a date night or a night out with a group of friends. Love this place and will definitely be returning.

I came for dinner and drinks with friends last night, the service from all staff was amazing, great food, great wines and great cocktails - will definitely be back!

I love simonas, the staff are so friendly and #handsome. definitely worth a visit. the vibe is electric

Looked nice from outside so we popped in for a pizza and were not disappointed. Friendly service, great food and a cosy atmosphere. Reasonable prices for a more comfortable and relaxed experience than most pizza places.

Fantastic atmosphere with good food and wine not forgetting the great array of cocktails on offer The service and staff was first class John and Simona are the perfect hosts Looking forward to good back

Wow got to say we all had such a fab night thanks again to Simona and team. Amazing food and drinks, such a classy place even better than before. Will be back soon!

12 midday lunch, not busy and extremely quick service.

Excellent service and always pleased with the food. Rog always Serves me with with big smiles

Very friendly staff specially the managers. I go to Reigate Nandos every Friday with my kids and I’ve had nothing but politeness and make us feel very comfortable. And the food always good overall 12/10. Keep it up Reigate team and thank you.

All good...clean, well cooked food and good service from the young lad working Wednesday lunchtime.

Best nando's I have ever been in.

Very clean and quick service. Safe environment

Great food. Friendly staff. Fantastic atmosphere. Huge shout out to Diana , what a great energy , she made our evening awesome.

Always the place we go when we don't want to cook~~~ Reasonable price with good taste, a good place to hang out

Serving staff were very polite and friendly. Food took over 30 minutes to arrive, which compared to other Nandos is very slow. Our starters did not arrive until we reminded the staff it was missing. The wraps were not well made as one side was just salad and the other side was chicken. Also they now seem to think it's OK to eat the base of a lettuce.

Absolutely delicious! Just had probably the best full chicken and 4 sides we've ever eaten at a Nandos in the UK. Juicy, tender and delicious, all items piping hot and nicely presented. Brilliant - thanks so much!

Wonderfully tasty wings and chips

Great food, great staff. It was very loud though as we were placed on a table that the speaker was directed at.

We went yesterday, with allergies, as usual! The staff were amazing and I asked the names of the two who are always so helpful and friendly whenever we go. Kai took our order very professionally, with a smile! Kai often passed the table and was happy to help us with anything we needed. The food was very tasty and cooked to perfection as usual. Thanks for another great trip to Nandos, Reigate!

My favorite place ,find me there every Sunday getting a meal

Had a great meal . Good service and Everything was very clean despite being busy.

Central location and the layout is nice, not very big but not too small, the team are great and very friendly and professional. The food was good too.

Great restaurant. Very well run

Nandos never fails. I know it's only chicken, but they are always quick, and it's always cooked to perfection

Disappointing as usual The food was ok,the pitta was wet( put the lettuce and relish on the side) , service was slow,we had to wait 30mins for them to clear our table and receive pudding( all ordered via app)

Service was excellent this evening despite very hot conditions to be working in!

Great service , food ok ish, burger buns very hard

The portions seemed smaller than other Nandos. We had the boneless platter and the amount of chicken in it was very little considering the price.

Been to many a Nandos, the staff were by far the best, so friendly and attentive. Service was quick considering it was busy. Food well cooked and tasted spot on.

The service wasn’t good, waited for a long time for the food to come- food was cold. Garlic bread was extremely burnt and spicy rice was hard Most of the machines are broken and the waiters weren’t around to call

Lovely tasty food but waited 55 minutes for our order! No apology 😕

Excellent service! My favourite one to go to! Very speedy!

Horrible overcooked food. Always arrives late and cold most of the time.PORTIONS ARE TINY, hardly any chips!!

Absolutely useless. They messed up my online order called them they promised to send a new one. Waited over an hour with my hungry parents and had to eat the rubbish they brought instead of my original Order. Utterly useless customer service.

Just seems too small for a busy restaurant, staff are great but it feels like they're squashed in and regularly in each others way

i came in yesterday and was greeted at the door with a very kind blonde girl, she was very welcoming and made it a easy and enjoyable time. i will definitely come here again and hopefully be served with such great hospitality again.

Amazing food and friendly service.

I'm so glad this restaurant is in Reigate! The staff are fantastic and so warm on arrival and when serving special mention to Sophie, Monday, Ebony. Also the managers Kai & Neo, I wanted to make changes to my order and with no fuss they sorted! The food compliments the service I can't not give more praise to my time in the reigate Nandos!

Big Nando's for a small town. Never had to wait long for a table, but Saturdays can get busy. Have had issues here where things are forgotten but the service to resolve it has always been top.

I was there with my daughter and grandson and we really enjoyed everything 👏👋.

Friendly staff, I love the afrobeat music. The food was delicious and very quick to arrive. I will certainly be going back.

Quality tasty chicken and sides for a fair price. Friendly staff with good service.

No atmosphere,needs a good clean. More food left than eaten

We place a big take away order here every so often for our employees lunch, because who doesn't love a Nando's! - Thank you Nando's Reigate for keeping the Reigate Ductwork Manufacturing team full! 😋

Atmosphere was lovely. Chips had too much peri peri on them but that aside, food was delicious. Good choice of beers. Our food came before our drinks were served. Good value for money. Will be going again.

The staff were friendly and effective and went out of their way to be helpful and delivered our food in a timely manner and we're happy to help. There was also a nice atmosphere in the restaurant with African music playing throughout which we liked, and our kids were given colouring paper and crayons which kept them occupied until the food arrived. The food itself was tasty and we all enjoyed the food.

Not sure of her name but I was served Sunday evening by a lovely lady with an accent . Her customer service was warm and wonderful !

As my Nando's experiences go, this was a good one. My daughter's first time, just as a try out, and the service and food were good. Odd timing, so maybe that why it felt a little quiet, but otherwise enjoyable.

It's a nandos, what more to say.

Disappointing experience, I ordered and payed via the online app on my smartphone at the table. The app crashed but my payment was taken. I went to the counter were I was told that they haven’t received my order and I was to pay again for the food I had already payed for. There app is not fit for purpose. as I was told that this happens quite frequently. All in all a frustrating and disappointing experience. Will not be returning any time soon.

Quick service friendly staff will come back oh a very clean restaurant bravo 🙌🏼

chicken wings are delicious. staff very friendly. Diana is a great and welcoming waiter

Standard, feel nandos is a little over priced.

Ridiculously small portions. Burger average. Very disappointing 😞

I am normally a big fan of Nandos but today did not live up to standards. To keep it brief... Staff looked like they had better places to be, burnt garlic bread and incorrect ingredients in a Pitta bread! To top it off, the manager asked me not to include these negative comments in my review! I'm sorry but you can't inadequately serve me and my family, not refund any of my meal and then ask for a glimmering review! I will be back undoubtedly and I hope to see improvement. I really don't want to dismiss one of my favourite restaurant chains!

Normally the food is amazing but last week, it was awful!!!!! My mother-in-law roll was so hard. My food had to be sent back because the chicken burger was cold. They did say sorry for the bad service.