Novotel in Reigate and Banstead

Fatima on front of house was fantastic. Great help

I had the pleasure of interacting with Fatima and Jenna, the receptionist, during my recent stay, and their service was truly exceptional. Fatima and Jenna was polite, professional, and incredibly patient, even while managing multiple guests simultaneously. They were warm demeanor and attention to detail made the check-in process seamless and stress-free. They were went above and beyond to ensure all my questions were answered and even provided helpful suggestions to enhance my stay. It’s rare to encounter such a high level of professionalism paired with genuine kindness. Both of them are true asset to the hotel, and I highly recommend them outstanding service!

Check in was easy and very friendly, the room (737) was spacious well equipped and spotless. no noise at all from neighbouring rooms. location is excellent next to Tower Hill underground and a short walk to the Tower and Tower pier for trips on the river. Nice welcome gift of chocolate. The only slight problem was the air con system needs instructions to be provided. Everything else what what you expect from a hotel of this standard.

Oddly arranged room with a bathroom area without demarcation, the shower and the sink were open to the living space. The sink was almost in the middle of the room...not very practical. The walls of the shower and toilet have a mirror effect and are transparent if the lights are on. The design is therefore rather nice but not at all functional, difficult to maintain privacy in the shower if the light is on or take your shower light off... The neighborhood remains noisy, especially on Saturday evenings; the soundproofing of the windows does not cover all the noise. If the hotel rooms are all designated and arranged in the same way, I would rather recommend this place to people who are not very modest, or to a couple rather than to friends. Otherwise a stone's throw from Tower Bridge metro.

I recently had the pleasure of staying at Novotel Tower Bridge, and I was thoroughly impressed by the exceptional service provided by the front desk team. Giovanni and Vasilika, in particular, stood out for their outstanding hospitality and assistance. They went above and beyond to ensure my stay was comfortable and hassle-free, addressing all my queries and requests with professionalism and kindness. Thank you, Giovanni, Vasilika, and the entire Novotel Tower Bridge team, for an unforgettable stay! Rating: 5/5 stars

Very good hotel, great location, direct From St Pancras

Great hotel with an unexpected great view!

I had asked for a quiet room and I was given a room overlooking the street without real double glazing... with all the noise of the night. 300€ per night for a room in an old generation Novotel…

2nd visit to this hotel, perfect room, The only small downside was the view of another building and not of the Tower of London as during our first visit a few years ago. Very nice and comfortable room

Comfortable, clean and very comfortable hotel. Good location with nearby metro stations to get around the city. And it is very close to some tourist attractions such as the Tower of London, Sky Garden or the Shard. Breakfast and correct bar-restaurant for dinner if you arrive very tired after spending all day in this great city!!! I would return without a doubt.

Great hotel, but extremely expensive in December, like many hotels in London. Metro around the corner, hop-on-hop-off nearby, clean (small) rooms, good breakfast and an okay restaurant. I didn't really like the mattress, but that's personal. Furthermore, a great base for visiting London.

Great overall experience with the hotel. Breakfast is a bit repetative and could use some variation for the warm meals. A good tip is that if you plan to use the sauna, its good to press it on at least 20 min before hand and hit the gym for example.

Very nice place, lovely service, great breakfast

Great location. Quiet hotel. Good services.

Good stays in this very clean hotel, good location, right next to the metro, ideal for visits. The breakfast choices are varied and fresh. I recommend.

Hotel very well located in London on Southwark because close to the Tower of London, Tower Bridge, City Hall, the Shard, Hays gallery...(among others!). Clean room and spacious enough for 4, with little surprises and a welcome note. Very generous breakfast (all-you-can-eat buffet where sweet and savory products are offered) at an additional cost for around €25/person. A major problem with the sanitary facilities during our stay lowered the rating given to the establishment because although the staff on site did what they could, it was not enough.

The hotel is located next to Tower Bridge and an underground station. Our rooms were bright. The staff is very friendly. The only downside is that the establishment is cashless (like more and more businesses in London) and we also had to pay for our drinks at the restaurant by credit card. To be provided in case your bank card does not allow unlimited card payments abroad.

Great location, the cleanliness of the rooms is great. In the room you have water, Nespresso coffee maker, tea, chocolate....the breakfast buffet is very complete. Hotel to repeat the next visit.

Great location, great service, highly recommended

Restaurant management and bar staff let this place down. Brits need to do better. My last trip pre-Brexit most hotels, bars and restaurants were staffed by Europeans and they were usually great. The Maitre D in the restaurant was European and reminded me of the arrogant Parisian waiters of yesteryear, they've learnt, this guy hasn't. Barman had attitude too. Food was also average. Great location, check-in staff were lovely and room was fine, except no milk to make tea or coffee, yet they provide a Nespresso machine. Doh!

The lovely receptionists gave me a warm welcome on arrival and were very helpful and friendly! The room was great. Large and very clean. But the breakfast definitely took center stage during my visit. Can't wait to be back!

Location and facilities are great! Friendly and personable employees (especially at reception and in the restaurant/bar). Highly Recommended!

I recently stayed at your hotel during my 11-day trip to the UK, and unfortunately, my experience was marred by an issue at check-in. Due to the enforcement of certain policies, I was unexpectedly required to pay an additional 1,155 GBP for an extra room for four days to accommodate my 5-year-old daughter. While I did pay this amount, it was done reluctantly. I believe that Novotel, a brand I consistently choose for my travels regardless of the country, could implement more family-friendly policies that accommodate young children without imposing such significant additional costs. This experience has left a negative impression on what was meant to be a memorable family vacation.

Good location, Nice rooms - if only they let you in when you arrive late

The service was wonderful. Very impressed with the kitchen AND the bar. A fantastic pornstar martini by Quentin, so good I ordered another. Manuel was excellent and his lovely service should be noted! They both even sung me a happy birthday, which cheered me up. Again, thank you guys for a lovely stay. Cristina was wonderful during breakfast, she very attentive and friendly. The whole team was great 😊

Perfect location: bus and subway can be reached in 2 minutes on foot. Tower Hill Station. Very clean, comfortable rooms. Hotel restaurant is recommended, reasonable prices. Particularly suitable for families with children (family policy: children up to 16 years receive free breakfast when accompanied by a parent)

I was satisfied with the welcome upon arrival at the hotel. The staff was very receptive. In terms of the room, the size was quite correct. I appreciated the bedding. The bathroom was user friendly. However, no drinks in the minibar. I really wonder what this minibar is for... We are still in an executive room! In terms of breakfast, I am quite disappointed by the fruit juices in the machine. They are disgusting. There is a choice in the buffet. I find it a shame that for the country of tea, there are no small cups and teapots to serve breakfast tea with lemon. In terms of the location of the hotel, I notice that it is very well located...

Hotel facilities very good. Room was very clean. Good shower. You have to get water from a corridor for making a drink not good. Reception very polite and efficient. Breakfast has plenty of choice and a good coffee machine. Found the hot breakfast luke warm. Had a problem at the bar area by rude bar tender, complained at hotel reception who apologised and rectified situation. Great location but needs some points addressing to get higher rating.

Funny story… I came to London for work, and after my work conference I was slated to check out of my business hotel and meet my family in time for check in to have a long weekend stay at the Novotel London Bridge. I didn’t realize that there was also a LONDON TOWER BRIDGE hotel, and made my way to the WRONG HOTEL to meet my family! The staff at the Tower Bridge Hotel were beyond kind and empathetic. I have to wonder how often this happens, lol. Either way, they called a taxi for me and ensured that I was comfortable and reassured me that they were there to help. I was super, super impressed. So often in big cities you lose the kindness and hospitality, and these guys were the best!

This is an excellent hotel for both business and leisure stays. It is in a great location and was recently refurbished so the rooms are modern and comfortable. The staff are professional and friendly, and were proactive as well.

The hotel is close to Tower Hill tube station and the London Tower/Tower Bridge. The restaurant/pub is very cozy and the food is really good. The breakfast is rich and fresh. Gladly again :-)

From arrival to departure everything worked perfectly. The staff was very friendly and very attentive! Special requests were promptly fulfilled. Since we had to leave at 4 a.m., we were given our breakfast on the way to the airport. The room was very nice and very clean! The hotel is located near the Tower and Tower Bridge, the subway is a 5-minute walk away, the restaurant in the hotel has an extensive drinks menu, the prices are reasonable. All in all very recommendable!

Great location, nice rooms, horrific catering, the restaurant is terrible, the room service is terrible. A "flat white" was some nasty filter coffee with frothy milk on top. The steak was a £3 fatty cut from Tesco for £30 with a service charge already added. Really terrible food.

Trying to receive my invoice since a couple of days. Mails get ignored and when I call them, they simply put me in a que for 30 minutes and just hang off afterwards. Rooms are quite nice though they are noisier than you'd expect reagrding the location which has nothing to offer in the evening/at night. It's London and therefore quite expensive as well. But one of the better deals you can find. Would stay here again - if I'd receive my invoice...

Very bad experience and impolite staff

From Tower Hill Underground Station you can reach the hotel in 5 minutes. A very friendly employee welcomed us at the reception. Check-in was very easy. The room was very clean, quite large and comfortable. There was enough storage space. The bathroom was also quite large and very clean. At night the hotel was very quiet. The bed was very comfortable. From the hotel you can reach various subway, bus or train stops in just a few minutes. There is a good restaurant right in the hotel with good food and a nice bar. All in all, there is nothing wrong with the hotel. Very nice hotel in a perfect location.

Room was VERY hot and there is no AC. The window opened a mere crack. The fan was ineffective. There are insufficient amenities to provide a good experience. The bed is very small and the pillows not great. I woke up with a stiff neck. Comparing this room to the Hammersmith Novotel - this one is very lacking. The welcome here was adequate but not to the level of Hammersmith.

Great. Just a stones throw from Fenchurch Street Train station and Tower Hill underground as well as about 50 metres from the main road to Tower Bridge for buses. Excellent room. Shower powerful and clean. A slight pong from drains, but this is common in the area and is not against the hotel - is a drainage issue in the locale.

Upscale hotel, ideal for a private or business trip. The rooms are clean, spacious and modernly furnished. The subway and DLR are within walking distance for arrival and departure. There are also rooftop bars with views of Tower Bridge, numerous restaurants and of course the Thames nearby.

Bon séjour et hôtel bien positionné. Petit déjeuner correct mais pas diversifié. On ne mange pas tous du porc … hum. Je conseille pour un court séjour.

Bonjour, Tout d'abord félicitations aux personnels, qui était très accueillant, en revanche, nous avons demandé dès le premier jour de nous mettre du chauffage dans la chambre, car il faisait très froid, ma femme a attraper la grippe des notre retour en france, nous étions frigorifié pour dormir.. on a essayé de régler le chauffage mais impossible.. Donc vraiment mauvaise expérience pour ça car on s'est pas reposé. Je retourne dans un NOVOTEL, a brentford le week-end prochain j'espère que ca sera différent. Merci à vous sinon tout était bien je ne jette pas la pierre.

Lage des Restaurants ist super, nahe an der Tower Bridge. Burger war leider enttäuschend und obwohl der Preis für die Lage gut war, war er für diese Qualität dennoch zu hoch. Personal war freundlich. Restaurant befindet sich im Erdgeschoss des Novotel, hat aber auch einen separaten Eingang.

Bel locale di design e con sedute iper-confortevoli a due passi dalla Torre di Londra. Menù piuttosto vario e dal sapore internazionale ma con preparazioni e ingredienti di prima qualità. Nella sua banalità ho mangiato un pollo di una bontà mai sentita grazie a particolare marinature. Prezzi nella media.

Très bien servis et nourriture convenable lors d’une première visite. La deuxième visite, lors du lunch, deux jours plus tard, fut moins convaincante (jeudi 26/10) . Boissons commandées en début de repas et servies après celui-ci. Serveur passant son temps au téléphone ou à se disputer avec ses collègues plutôt qu’à prendre soin des clients.

Cadre agréable plutôt joli, pas trop bruyant. Service efficace et souriant. Mais la cuisine … évitez le burger cuisiné dans une huile ou beurre brûlé et rance, idem pour le fish & chips. Quel dommage ! Les chips sont bonnes curieusement.

Ci siamo fermati senza sapere che fosse il ristorante dell’hotel, ma è anche aperto al pubblico. Vicinissimo all’uscita metro Tower Hill… Cucina di vario genere. Menù per bambini con pasta al pomodoro adeguatamente cotta… carne impanata con patatine. Noi adulti abbiamo preso noodle spicy con pollo e pesce… tutto buono… cameriere simpatico italiano e barista italiana. Prezzi nella media. Consigliato.

Buena atención, comida deliciosa, precios muy razonables. Buena experiencia en el servicio de parte de Khan y todo el personal

Soggiornando al Novotel abbiamo trovato veramente comodo poter cenare là di rientro da una giornata a visitare la città con...

Sono stata diverse volte al Keepers sia a cena che a pranzo mentre soggiornavo al Novotel hotel, è stato veramente...

Nous avons passé 3 nuits au Novotel et avons pu profiter du keepers bar. La déco est soignée et moderne,...

BUONO!!!! La cena è stata ottima. Oggettivamente, trovare un posto dove mangiare bene a Londra è stata un'impresa. Ne è...

Belle brasserie liée à l’hôtel Novotel. Le personnel est souriant et sympathique, le service est rapide et les plats sont...

Restaurant ist direkt im Novotel. Somit ideal für nach der Ankunft oder einem anstrengenden Tag beim Sightseeing sich zu stärken....

Waren heute vor Ort. Netter Service und feines Essen. Preise im mittleren Segment aber angemessen. Burger, Fish&Chips und Nudeln sind...

Petit resto très sympa, très bien situé Personnel souriant et très agréable La salade Cesar est délicieuse et l’ambiance cosy

Ho soggiornato al Novotel Tower Bridge di Londra, ed ho avuto il piacere di usufruire del servizio colazione del bar...

Nous logions a l'hôtel jouxtant ce restaurant.Pratique,rapport qualité/prix correct et serveurs adorable.

Zeer lekker eten (hoewel de keuze beperkter is dan vóór Corona), vriendelijke bediening, alles Corona-proof: goede verluchting; het personeel draagt...

Nous avons mangé dans ce restaurant juste à côté de notre hôtel, il y avait un homme qui chantait côté...

Bella location anche con musica dal vivo( forse un po’ troppo alta per essere un ristorante è non un pub)....

Prima tent! Gezellige rommelige sfeer, top locatie vlak bij veel bezienswaardigheden. Niet te uitgebreide kaart met veel gerechten waar honing...

Cibo di ogni tipo ideale per famiglie e bambini . Complimenti alla Direttrice gentilissima e italianissima . Consigliato per una...

Atendimento 5 estrelas por pessoal jovem, simpático e eficiente. Ementa variada e pratos bem confecionados. Restaurante encerra por volta das...

Mangiato bene e scelta varia anche per i bambini, un grazie speciale va a Giorgia per la sua gentilezza disponibilità...

Δοκιμάσαμε αρκετά πιάτα που ήταν πολύν καλά!! Τα ποτά του και η ατμόσφαιρα το βράδυ είναι εξαιρετική!!!!

Locale molto carino, atmosfera molto piacevole, camerieri super gentili e cibo ottimo. Locale da consigliare a chiunque voglia passare una...

Das Restaurant/Bar ist super. Die Einrichtung hat uns sehr gut gefallen. Der Service ist nett, wenn auch manchmal etwas langsam,...

Restaurant très bruyant, et serveurs vite débordés. Choix du menu pas très diversifié. Sinon un bon rapport qualité/ prix

Abbiamo soggiornato a Londra al Novotel e il KEEPERS é il bar/ristorante dell'hotel. Il locale è ben curato esteticamente e...

ノボテルホテルの滞在中に利用。フィッシュ＆チップスを注文したが、やはり味はイギリス。価格もノボテルに入っているレストラン...

Da italiana, non ho apprezzato la pizza in questo ristorante, che non consiglierei. Nello standard, invece, gli hamburger (meno le...

Le rapport qualité prix est imbattable !!! La qualité est au rendez-vous, large choix même pour les enfants. La deco...

Restaurante cerca de la Torre de Londres, esta situado en un hotel. Platos un poco caros para el tipo de...

Tipico locale londinese, e fin quando si ordina un hamburger o un piatto tutto bene; ma la pizza proprio no,...

ristorante annesso al novotel tower hill. mangiato bene specie colazione ricca e gustosa, servizio cordiale prezzo medio alto

Wir haben Burger gegessen, die sehr lecker waren. Die Cocktails waren super lecker, sind zum Cocktail trinken auch öfter dort...

Уютный ресторан, при отеле , английская кухня, fish and chips, бургеры, крылья, кольца кальмаров и луковые кольца, все что надо...

Ristorante pizzeria sotto al Novotel Tower Bridge, ottima la posizione e il rapporto qualità prezzo. I bambini pagano la metà...

Restaurant avec des prix abordables et choix diversifiés. Les personnes aux services sont très gentilles. Servi rapidement ,les plats sont...

Waardeloos en smaakloos ontbijt. Ze beginnen met stofzuigen terwijl je aan het eten bent. Uitgedroogde bacon en een slecht english...

Gran opción para comer o cenar algo junto a la Torre de Londres. Ubicado en el hotel Novotel la relación...

Un lugar con encanto. Personal amable y ambiente muy acogedor, con música en directo los fines de semana. Fuimos a...

Arrivant de Paris et au novotel où nous dormons, nous avons choisi la simplicité en déjeunant au Keepers ( resto...

in pratica sotto al novotel Tower Bridge,buon rapporto qualità prezzo,buona anche la pizza...cortesia e professionalità del personale non manca, assolutamente...

Abbiamo pranzato due volte con amici, provando diversi piatti: fish&chips, taglieri, insalate tiepide, ham and chees toast. Tutto molto buono,...

Estaba en esa zona de turismo y buscábamos para cenar, que sorpresa de lugar con buen gusto para decoración, moderna,...

Went to the keepers today. Had a new snack meal really good we normally have a meal we had a route 66 sub and a buttermilk chicken

Lekker gegeten op een gezellige plaats, eerst een cocktail gedronken en dan de chicken hamburger. We hadden geluk dat we...

Pettit dej et déjeuner de qualité. Rapport qualité prix très bon. Le moins : Nourriture très standardisé, rien de très...

We had a room only deal at the Grange City Hotel yards away across the road. Keepers was a good spot for breakfast.

Nice selection of drinks, eclectic seating, efficient staff, great atmosphere, complimentary snacks are a nice touch but maybe turn down the TV's?

I went to Keepers (bar&restaurant; from Novotel Tower Bridge) on sunday for dinner with my family since we were staying at the hotel.

Really delighted with this hotel- perfectly located to explore London, really clean, quite spacious rooms, lovely staff! Ideal all round and strongly recommend to other families.

Ohne Reservierung schwer Platz zu bekommen, man kann aber auch im Barbereich bestellen. Für kleines ok, sonst nicht außergewöhnlich, Ambiente nett, Bedienung nett und aufmerksam.

It was a brief stay but most memorable. I was welcomed. I was asked of the type of room & the choice was good. A quiet cosy warm room with the usual novotel interior decor.

Visited keepers on said at night , staff where fab food was good surroundings was nice , what more can I say , good place for a meal before going home from fenchurch street station

Do not let the hotel location turn you away this is a very charming, comfortable and great place to eat. The service was friendly and the food was fairly inexpensive and tasted great.

I was at Keepers on Tuesday night with colleagues. Warm greeting on arrivalI. Service was outstanding on the bar, quick and friendly. We were then served by a very polite and generous man (David) honestly he made our evening very enjoyable. David really knew what he was doing, knows a lot about delivering good service to the customers, very good at drink suggestions as well. Following David´s recomendation I tried the Honeycomb cocktail and the whole boneless baby chicken. It was wonderful and something I must go back for! The dinner was amazing, not pricing at all.

Ambiente agradável. Atendimento personalizado. Local ideal para um happy hour com amigos ou para reuniões ou, ainda, para ir sozinho. Recomendo.

This has the refurbed style rooms you only seem to find in expensive Novotels but they really are very nice and set this hotel apart from others in the chain. It has great staff and a good bar & restaurant but, for me, its the room that keep bringing me back