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4.5

Based on 1.110 opinions finded in 3 websites

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Nº 59 in 288 in Welwyn Hatfield

CUSTOMERS TALK ABOUT DISHES WITH..rollcoffeebaconsausage

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Food from here is very good, but so pricey, there are cheaper bakeries in the town that are just as good, however staff are very friendly.

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chris chalkley . 2025-02-28

MORE AT Google

They made a mistake on a delivery order, were completely honest when I phoned. When I received the amended order, they left a nice apology note on the bag & little extra. Lovely food as always and completely brilliant customer service, thanks so much! ❤️

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bugabea . 2025-02-22

MORE AT Google

Food is good but be prepared to wait. My biggest problem is they keep running out of stuff. No we haven't got this or we have run out of that. I think I've walked out more times with nothing than actually with what I wanted 🤨

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Paul L . 2025-02-20

MORE AT Google

Customer service is bad.staff I dealt with was abrupt

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Hasitha Colobage . 2025-01-30

MORE AT Google

Danish pastry was replaced with something else which I can't eat

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Aden . 2025-01-29

MORE AT Just Eat

and amazing 🤩 excellent I loved the croaçan my husband ate a sandwich with tuna which was very good fresh bread the hot chocolate had an incredible flavor 🤩 thanks guys

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Site Edgware . 2025-01-22

MORE AT Google

Excellent food and service. Would definitely recommend for eat in or takeaway

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Alexandra Jenkins . 2024-12-27

MORE AT Google

My. Steak paste, my sausage roll and my bacon turnover Was extremely nice called was not cooked , Food was soggy and cold Some of it had water still coming out of it

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Shane . 2024-11-26

MORE AT Just Eat

5 staff and 7 mins to be served .... absolutely ridiculous. 2 sweeping the same bit of floor, One young girl staff was finishing serving then looked up and totally ignored me, one male staff shouting across the shop to a friend/family member about being picked up later ? another young girl filling the salad bar who eventually acknowledged me and said she wouldn't be long. Not one other customer even in the shop. For your price of 2 sausage rolls and a Steak pie (which were very tastey) you should get a decent service The service was Terrible 23/11/24.

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Vicki Wells . 2024-11-23

MORE AT Google

No wonder they all work in Simmons all so slow durrrr

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Ben Middleton . 2024-11-19

MORE AT Google

I did not get my order, complaint sent

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Caroline . 2024-09-18

MORE AT Just Eat

I’m a regular customer with the simmons company ( have a coffee loyalty card too) and nearly always get a mocha with oat milk on my order. Today i tried to and they denied it and said i was only able to get a latte or regular coffee with oat milk?

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Maddi Wells . 2024-07-11

MORE AT Google

What's not to love about Simmons

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Joanne Hay . 2024-06-14

MORE AT Google

Always a happy friendly smile from the lovely staff here. Coffee is always perfect. Sausage rolls are a must have, & make sure you get there on a Tuesday for the blueberry muffins!!

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DippyDonzy . 2024-05-31

MORE AT Google

Love the three item breakfast bap, such a great way to start the day. Lemon cake is one of the best cakes alongside Victoria sponge - I’m not so keen on a lot of icing which the others have

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Angela . 2024-05-17

MORE AT Just Eat

What an amazing start to the May bank holiday! Recently my family has moved to Welwyn Garden City and they have found this great bakery walking distance from them. Enjoyed every bite and what a great selection of food! A true gem of Welwyn Garden City!! Fully recommended

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Sho P . 2024-05-06

MORE AT Google

Bread soggy. Biscuit broken into 3 pieces. Not satisfied

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Kelly . 2024-05-04

MORE AT Just Eat

Best bakery's always friendly and helpful staff

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Andrew Orphanides . 2024-04-28

MORE AT Google

my order has not been delivered

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James . 2024-03-18

MORE AT Just Eat

Cold food ....uncooked....I've got pictures....I will do it on Google .......won't definitely recommend it!

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Elena . 2024-03-13

MORE AT Just Eat

Asked for white baguettes & got baps instead

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Dionne . 2024-03-06

MORE AT Just Eat

Great food thanks just what’s needed for a busy morning

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Stephen . 2024-02-18

MORE AT Just Eat

It's a real treat to have a Simmons local to you. Great choice, staff are pleasant.

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Stephanie Gibson . 2024-02-15

MORE AT Google

The food was meant to arrive at 10:45, but the timing kept being pushed back. We had to leave before it arrived since the timings kept changing and being delayed

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Victor . 2024-01-31

MORE AT Just Eat

Left outside the communal door in the car park area didn’t ring our intercom if it weren’t for a friendly neighbour who picked it up and delivered it to our door we would t have had it ….disgusting delivery service

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Emma . 2024-01-20

MORE AT Just Eat

Great food as per usual, but unfortunately it took almost 2 hours to come

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Joe . 2023-12-20

MORE AT Just Eat

Had a lovely large cappuccino here

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Adam Lee . 2023-12-17

MORE AT Google

Food cold and not put together very nice

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Angela . 2023-12-16

MORE AT Just Eat

Missing coffee - I haven’t had a single order correct.

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Timothy . 2023-12-10

MORE AT Just Eat

Adorable bakery! Lovely staff and great baked goods.

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Heather Hill . 2023-12-06

MORE AT Google

Nice breads, but why does not this shop sell baguettes like the Hatfield and Welwyn GC city centre branches?

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Ricardo . 2023-11-30

MORE AT Google

Driver was polite and delivered it on time very pleased with the service thank you

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Tracey . 2023-11-10

MORE AT Just Eat

Great breakfast to pick you up on a lousy day!

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Lucie . 2023-11-08

MORE AT Just Eat

Nice people . Nice food . Need a mortgage for a roll / sandwich but other than being a tad expensive Nice

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Ken Rutter . 2023-11-03

MORE AT Google

Quick, hot, just what was needed

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Ben . 2023-10-22

MORE AT Just Eat

food was cold, cheese never melted

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Linda . 2023-10-17

MORE AT Just Eat

Today, having gone to Simmons whilst visiting family, I had the pleasure of being served by James. He captured me by his warm, friendly, attentive welcome. Only wanting one crusty roll, he enticed me to buy more with his exceptional up selling skills whereby I was actually benefiting also. Then indecisive about my choice of sweet delights, he encouraged me further. James's excellent customer service and knowledge of his allergins having purchased a product with nuts, making sure I was ok with that only continued to amaze me. I have served many years in customer service and hospitality and this young man is not just a credit to himself but to Simmons also. Thank you James, you are a 🌟.

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Patricia Groves . 2023-10-07

MORE AT Google

Food tastes I’ve had to make my own food

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Michael . 2023-09-02

MORE AT Just Eat

The cook food hot and lovely thankyou

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Jill . 2023-08-14

MORE AT Just Eat

I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with light brown hair served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!

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Samouela Loupi . 2023-08-08

MORE AT Google

Just eat driver took too long to be assigned

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Carrie . 2023-08-06

MORE AT Just Eat

Didn’t get a jam donut like I ordered, the roll was flattened

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Harry . 2023-08-06

MORE AT Just Eat

Incorrect item received and syrup missing from latte

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Vikki . 2023-07-25

MORE AT Just Eat

Asked for no butter in capital letters and still sent with it then told me they won't change it so can't eat the food we paid for

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Samantha . 2023-07-07

MORE AT Just Eat

Lovely delivery guy bringing me delicious hot food, what's not to love? Great service and great food, fast.

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Jacqueline . 2023-06-19

MORE AT Just Eat

I bought something today....not edible for what I paid?

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Janeta Gianina . 2023-05-23

MORE AT Google

A bit late which was no issue but restaurant didn’t read (or ignored) the notes I wrote with the order

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Laurence . 2023-05-12

MORE AT Just Eat

No issues. Polite delivery driver. Thanks

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Laurence . 2023-04-28

MORE AT Just Eat

The Cole Green Lane Simmons is quite good, gets a little busy at lunch, but the staff are quick and efficient and for the most part friendly. The Hunters Chicken Focaccia is excellent.

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Heinz Meyer . 2023-04-28

MORE AT Google

Not clear on how to cancel an order on guest account. Just takes you to ‘can I help you with anything page’ which doesn’t give button to cancel.

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Lauren . 2023-01-24

MORE AT Just Eat

Tasty sausage rolls and hash browns

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Wesley Marsh . 2023-01-15

MORE AT Google

Ordered a baguette and received a bap

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Michael . 2022-12-31

MORE AT Just Eat

Many thanks great Breakfast and friendly delivery.

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DAVID . 2022-12-02

MORE AT Just Eat

Red onions were green and slimy, eggs were covered in paper some how and the baguette was wet and looked like it had been through a mincer

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Josh . 2022-11-19

MORE AT Just Eat

Deliver late due to lack of drivers. Coffees were inside bag so bag and food wet

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tracy . 2022-11-12

MORE AT Just Eat

Absolutely lovely on everything they bake

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Life Journey . 2022-10-18

MORE AT Google

Chaotic, no clarity where you are supposed to queue, no vegan options

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Craig Mynott . 2022-08-26

MORE AT Google

Bacon very under cooked and thick rinds of fat

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Lucy . 2022-07-09

MORE AT Just Eat

My food is freezing cold and looks like it’s been made by a 5 year old I want a full refund

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Donna . 2022-07-09

MORE AT Just Eat

My tastebuds jumped for joy at this delivery, thanks Simmons

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Howard . 2022-07-09

MORE AT Just Eat

When will the cold sandwiches and baguettes be back on the delivery menu? Thanks.

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Ellen . 2022-07-04

MORE AT Just Eat

Ordered the 3 item breakfast in a white bap twice, both items turned up in a very sparse dry baguette. Even the dog struggled chewing the baguettes as we had left over bread at the end.

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Mike . 2022-06-26

MORE AT Just Eat

The worst ever! No farad in the baguette. The picture shows different. Not again!

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Gianina . 2022-05-09

MORE AT Just Eat

Food was cold Eggs were rock hard Ordered ketchup on one breakfast bap and brown sauce on another Neither had any sauce

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Lee . 2022-04-15

MORE AT Just Eat

Simmons forgot my ketchup. Still nice though.

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Ben . 2022-02-06

MORE AT Just Eat

Staff helpful bread and cakes very fresh, definitely going back

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Brian Crane . 2022-01-19

MORE AT Google

Trust Simmonds, staffed by adults who understand about customer service and ensuring the order is always correct well done.

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Andrew . 2022-01-17

MORE AT Just Eat

Went to branch at Woodhall Parade. Super efficient and very friendly sales lady. Patient with my varied order.

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Catherine Murphy . 2021-12-29

MORE AT Google

Usual simmons bakery helpful staff great sandwiches and snacks well worth a visit

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Paul Egmere . 2021-12-07

MORE AT Google

Again no milk in the Americano coffee though your menu specifies it.

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Tracy . 2021-11-29

MORE AT Just Eat

There was nice staff there, friendly polite helpful

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Steff Douglas . 2021-11-25

MORE AT Google

Ordered multi seed baps and received white.

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Hannah . 2021-11-15

MORE AT Just Eat

The staff are very friendly and helpful to me and all of their customers thank you for all of your hard work God bless you all my friend's and enjoy your rest of your day today and a lovely blessed weekend and a great week ahead for next week xXx

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Richard “The Rock” Carthy . 2021-11-12

MORE AT Google

Great choice of sandwiches and hot drinks. Reasonable prices

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Coral Abrahams . 2021-10-29

MORE AT Google

Latte missing from order, contacted store was nothing they could do, contacted just eat and they refused to help, very disappointed

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Chlo . 2021-10-02

MORE AT Just Eat

Very good store, great selection of breads and pastries.. small eating area at the back. Very clean and tidy.

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Marian Bonelli . 2021-10-02

MORE AT Google

Ordered ham and egg and got cheese with lettuce and cucumber 😞 not what I ordered

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Sally . 2021-10-01

MORE AT Just Eat

Food freezing cold, nasty to eat

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Soph . 2021-09-27

MORE AT Just Eat

Great products and also freshly baked bread

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Simon Ogden . 2021-09-23

MORE AT Google

Lovely food and followed instructions

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Joseph . 2021-09-13

MORE AT Just Eat

Great coffee, great food, great staff

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Stephen . 2021-09-08

MORE AT Google

Good quality bakers, but more expensive than it's competitors. £2.20 for a sausage roll, for example. Nice jam doughnuts though.

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Tom Dearman . 2021-07-24

MORE AT Google

Good food and friendly service. Price are a bit on the higher end but food is good quality. Always a good range if you go before lunch

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Matthew O'Malley . 2021-05-31

MORE AT Google

The reason I have given 3 stars is that they are expensive, and half of the time I go in there they have either run out of rolls, or egg mayonnaise, but on the plus side, they are very nice, and the staff are very helpful, and I will change the star rating, if things do improve.

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Philip rawson . 2021-01-05

MORE AT Google

Great baker chain, just be careful of eating in price, astronomical

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Daniel Candler . 2020-12-31

MORE AT Google

Staff are friendly and the food is enjoyable. Social distance in place.

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tracy whiting . 2020-11-30

MORE AT Google

A nice place to eat. Be it for breakfast, lunch, or a snack, they've got something for you. From rolls and sandwiches to pastries and cakes. I've had the English Breakfast with English breakfast tea. Today I had an Egg & Bacon roll for breakfast. Very tasty. On other occasions I had a cake, a gingerbread man. Eating here is always a joy. The staff are always lovely. I recommend. ^_^

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Mustafa Kulle . 2020-11-02

MORE AT Google

Good coffee, friendly staff, excellent covid policy

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Alan Cragg . 2020-10-22

MORE AT Google

Fresh cakes, rolls and bread etc. Ready made sandwiches and also made to order. Tea/coffee and soft drinks available. Minimal seating indoors a couple of outdoor seats are available.

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Dave Craven . 2020-07-18

MORE AT Google

Their pasties are on point. The Jerk Chicken one is yummmmmmyyyyyyy!!!

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Lisa Phillips (Elle Pee) . 2020-06-14

MORE AT Google

I have been buying my bacon rolls at Simmons for 30 years , bought 2 this morning and was terrible, bacon was cheap arrested disgusting, and uncooked , my wife also found a little insect I her roll , the money thay charge you would expect decent bacon and no insects!!

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Andy Glasson . 2020-06-06

MORE AT Google

Lovely place to go at xmas for your baked goods

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Carole Galvin . 2019-12-23

MORE AT Google

A bakery that doesn’t make/sell pies , joke of a shop waste of time and ridiculous prices

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Phil Sharkey . 2019-11-06

MORE AT Google

Great warm food, quick to buy and the coffee from a machine isn't half bad. The service was great!

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Zac Van Wees . 2019-10-25

MORE AT Google

Once you try a sausage roll you'll never go elsewhere

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Wenton M . 2019-10-25

MORE AT Google

Cakes are out of this world especially the Belgium buns

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Helen Grove . 2019-09-15

MORE AT Google

Plenty of choice and fairly priced (if not a bargain). Delicious sourdough loaves in a range of types plus all the usual classics. Freshly made biscuits and cakes by the slice to tempt you too! All made locally in Herts.

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James Lacey . 2019-09-11

MORE AT Google

Staff great service quick and friendly

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Lynn Deitch . 2019-08-08

MORE AT Google

Love the chain, good food. If you got a favourite. Call up and reserve your sweets before they're gone.

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Ade Are . 2019-06-26

MORE AT Google

Love the sausage rolls and ginger bread men!

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Charlie Pemble . 2019-06-26

MORE AT Google

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