Simmons Bakers in Welwyn Hatfield

I ordered with the estimated time of 15-30 minutes. It arrived after almost an hour and a half, the shop is less than 5 minutes away. I tried to call for an update after the time was pushed back for a third time but no answer from simmons, despite trying multiple times.

asked for seeded bread got white, asked for cheese and onion crisp got sour cream

Item missing very disappointing

Always tasty food delivered fast, thank you

Food from here is very good, but so pricey, there are cheaper bakeries in the town that are just as good, however staff are very friendly.

They made a mistake on a delivery order, were completely honest when I phoned. When I received the amended order, they left a nice apology note on the bag & little extra. Lovely food as always and completely brilliant customer service, thanks so much! ❤️

Food is good but be prepared to wait. My biggest problem is they keep running out of stuff. No we haven't got this or we have run out of that. I think I've walked out more times with nothing than actually with what I wanted 🤨

Thank you very fresh all day breakfast.

Customer service is bad.staff I dealt with was abrupt

Danish pastry was replaced with something else which I can't eat

and amazing 🤩 excellent I loved the croaçan my husband ate a sandwich with tuna which was very good fresh bread the hot chocolate had an incredible flavor 🤩 thanks guys

Excellent food and service. Would definitely recommend for eat in or takeaway

My. Steak paste, my sausage roll and my bacon turnover Was extremely nice called was not cooked , Food was soggy and cold Some of it had water still coming out of it

5 staff and 7 mins to be served .... absolutely ridiculous. 2 sweeping the same bit of floor, One young girl staff was finishing serving then looked up and totally ignored me, one male staff shouting across the shop to a friend/family member about being picked up later ? another young girl filling the salad bar who eventually acknowledged me and said she wouldn't be long. Not one other customer even in the shop. For your price of 2 sausage rolls and a Steak pie (which were very tastey) you should get a decent service The service was Terrible 23/11/24.

No wonder they all work in Simmons all so slow durrrr

I did not get my order, complaint sent

I’m a regular customer with the simmons company ( have a coffee loyalty card too) and nearly always get a mocha with oat milk on my order. Today i tried to and they denied it and said i was only able to get a latte or regular coffee with oat milk?

What's not to love about Simmons

Always a happy friendly smile from the lovely staff here. Coffee is always perfect. Sausage rolls are a must have, & make sure you get there on a Tuesday for the blueberry muffins!!

Love the three item breakfast bap, such a great way to start the day. Lemon cake is one of the best cakes alongside Victoria sponge - I’m not so keen on a lot of icing which the others have

What an amazing start to the May bank holiday! Recently my family has moved to Welwyn Garden City and they have found this great bakery walking distance from them. Enjoyed every bite and what a great selection of food! A true gem of Welwyn Garden City!! Fully recommended

Bread soggy. Biscuit broken into 3 pieces. Not satisfied

Best bakery's always friendly and helpful staff

my order has not been delivered

Cold food ....uncooked....I've got pictures....I will do it on Google .......won't definitely recommend it!

Asked for white baguettes & got baps instead

Great food thanks just what’s needed for a busy morning

It's a real treat to have a Simmons local to you. Great choice, staff are pleasant.

The food was meant to arrive at 10:45, but the timing kept being pushed back. We had to leave before it arrived since the timings kept changing and being delayed

Left outside the communal door in the car park area didn’t ring our intercom if it weren’t for a friendly neighbour who picked it up and delivered it to our door we would t have had it ….disgusting delivery service

Great food as per usual, but unfortunately it took almost 2 hours to come

Had a lovely large cappuccino here

Food cold and not put together very nice

Missing coffee - I haven’t had a single order correct.

Adorable bakery! Lovely staff and great baked goods.

Nice breads, but why does not this shop sell baguettes like the Hatfield and Welwyn GC city centre branches?

Driver was polite and delivered it on time very pleased with the service thank you

Great breakfast to pick you up on a lousy day!

Nice people . Nice food . Need a mortgage for a roll / sandwich but other than being a tad expensive Nice

Quick, hot, just what was needed

food was cold, cheese never melted

Today, having gone to Simmons whilst visiting family, I had the pleasure of being served by James. He captured me by his warm, friendly, attentive welcome. Only wanting one crusty roll, he enticed me to buy more with his exceptional up selling skills whereby I was actually benefiting also. Then indecisive about my choice of sweet delights, he encouraged me further. James's excellent customer service and knowledge of his allergins having purchased a product with nuts, making sure I was ok with that only continued to amaze me. I have served many years in customer service and hospitality and this young man is not just a credit to himself but to Simmons also. Thank you James, you are a 🌟.

Food tastes I’ve had to make my own food

The cook food hot and lovely thankyou

I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with light brown hair served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!

Just eat driver took too long to be assigned

Didn’t get a jam donut like I ordered, the roll was flattened

Incorrect item received and syrup missing from latte

Asked for no butter in capital letters and still sent with it then told me they won't change it so can't eat the food we paid for

Lovely delivery guy bringing me delicious hot food, what's not to love? Great service and great food, fast.

I bought something today....not edible for what I paid?

A bit late which was no issue but restaurant didn’t read (or ignored) the notes I wrote with the order

The Cole Green Lane Simmons is quite good, gets a little busy at lunch, but the staff are quick and efficient and for the most part friendly. The Hunters Chicken Focaccia is excellent.

No issues. Polite delivery driver. Thanks

Not clear on how to cancel an order on guest account. Just takes you to ‘can I help you with anything page’ which doesn’t give button to cancel.

Tasty sausage rolls and hash browns

Ordered a baguette and received a bap

Many thanks great Breakfast and friendly delivery.

Red onions were green and slimy, eggs were covered in paper some how and the baguette was wet and looked like it had been through a mincer

Deliver late due to lack of drivers. Coffees were inside bag so bag and food wet

Absolutely lovely on everything they bake

Chaotic, no clarity where you are supposed to queue, no vegan options

My food is freezing cold and looks like it’s been made by a 5 year old I want a full refund

Bacon very under cooked and thick rinds of fat

My tastebuds jumped for joy at this delivery, thanks Simmons

When will the cold sandwiches and baguettes be back on the delivery menu? Thanks.

Ordered the 3 item breakfast in a white bap twice, both items turned up in a very sparse dry baguette. Even the dog struggled chewing the baguettes as we had left over bread at the end.

The worst ever! No farad in the baguette. The picture shows different. Not again!

Food was cold Eggs were rock hard Ordered ketchup on one breakfast bap and brown sauce on another Neither had any sauce

Simmons forgot my ketchup. Still nice though.

Staff helpful bread and cakes very fresh, definitely going back

Trust Simmonds, staffed by adults who understand about customer service and ensuring the order is always correct well done.

Went to branch at Woodhall Parade. Super efficient and very friendly sales lady. Patient with my varied order.

Usual simmons bakery helpful staff great sandwiches and snacks well worth a visit

Again no milk in the Americano coffee though your menu specifies it.

There was nice staff there, friendly polite helpful

Ordered multi seed baps and received white.

The staff are very friendly and helpful to me and all of their customers thank you for all of your hard work God bless you all my friend's and enjoy your rest of your day today and a lovely blessed weekend and a great week ahead for next week xXx

Great choice of sandwiches and hot drinks. Reasonable prices

Latte missing from order, contacted store was nothing they could do, contacted just eat and they refused to help, very disappointed

Very good store, great selection of breads and pastries.. small eating area at the back. Very clean and tidy.

Ordered ham and egg and got cheese with lettuce and cucumber 😞 not what I ordered

Food freezing cold, nasty to eat

Great products and also freshly baked bread

Lovely food and followed instructions

Great coffee, great food, great staff

Good quality bakers, but more expensive than it's competitors. £2.20 for a sausage roll, for example. Nice jam doughnuts though.

Good food and friendly service. Price are a bit on the higher end but food is good quality. Always a good range if you go before lunch

The reason I have given 3 stars is that they are expensive, and half of the time I go in there they have either run out of rolls, or egg mayonnaise, but on the plus side, they are very nice, and the staff are very helpful, and I will change the star rating, if things do improve.

Great baker chain, just be careful of eating in price, astronomical

Staff are friendly and the food is enjoyable. Social distance in place.

A nice place to eat. Be it for breakfast, lunch, or a snack, they've got something for you. From rolls and sandwiches to pastries and cakes. I've had the English Breakfast with English breakfast tea. Today I had an Egg & Bacon roll for breakfast. Very tasty. On other occasions I had a cake, a gingerbread man. Eating here is always a joy. The staff are always lovely. I recommend. ^_^

Good coffee, friendly staff, excellent covid policy

Fresh cakes, rolls and bread etc. Ready made sandwiches and also made to order. Tea/coffee and soft drinks available. Minimal seating indoors a couple of outdoor seats are available.

Their pasties are on point. The Jerk Chicken one is yummmmmmyyyyyyy!!!

I have been buying my bacon rolls at Simmons for 30 years , bought 2 this morning and was terrible, bacon was cheap arrested disgusting, and uncooked , my wife also found a little insect I her roll , the money thay charge you would expect decent bacon and no insects!!

Lovely place to go at xmas for your baked goods

A bakery that doesn’t make/sell pies , joke of a shop waste of time and ridiculous prices

Once you try a sausage roll you'll never go elsewhere

Great warm food, quick to buy and the coffee from a machine isn't half bad. The service was great!