Shu xiang ge hot pot in City of London, Westminster

The service is very good. They are very nice and the best place to have a drink and eat is the best place.

The dishes were all ready, but the soup base was not served for a long time, and the waiter was not in a good mood. The mushroom soup base of the three-piece soup base was not cooked until the meat was cooked. When I asked a short-haired girl in the middle of the meal, she told me that it was not cooked. Is she really lying with open eyes? We spent 70 yuan per person, so it’s not like we didn’t spend money. If you can’t do this job as a waiter, you should quit as soon as possible. Short-haired girl

Quality dumplings and noodles, great staff also

Ordered Dan Dan noodle 🍜 which was actually fire. Portion size is on the smaller size but satisfactory. 5/5 Dumplings 🥟not the most fresh. 3/5 Service, very nonchalant. Overall food was semi bussin Service nonchalant.

Had some shots and beers here in the sun. Very friendly waiter.

THIS IS A SCAM. DON'T COME. THE WORST PLACE IN LONDON.

SCAM, just the food, they make you pay halfway through the meal, they vacuum when you're eating, they leave the door open to let in the cold air from the street. When the bill arrives, they charge you for tips that they put in the letter in small print. Very expensive, not worth it. On top of that, they come to the table and touch your food without asking your permission.

Worst service. I went right at the opening time, but I couldn't order noodles, and when I was almost finished eating, they told me I could order noodles only then, which was the height of unfriendliness. Also, the chef who wore a dirty apron and smoked in front of the store was the worst. In particular, the female employee with glasses who treated all the customers rudely really needs to receive proper training. There would be absolutely no reason for people to go to this restaurant where the portions are small, the prices are high, and the service is terrible. The ratings are high, but it seems like they are managing the ratings.

Vid ankomst blev vi lovade mat för £19. Visade sig att inget ingick, det var enbart lockpriser. Ingen service alls, personalen var mest bekymrade över att ha gäster. När vi försökte kommunicera med personalen så suckade dom och undvek ögonkontakt. Masade sig över till vårt bord efter många om och men, väldigt ovilliga att ge någon som helst service. Vi beställde deras hotpot med 3 buljonger vilken inte gick att äta. Valde utan hetta- fick den starkaste som tog död på våra smaklökar. Vi bad om ny buljong, servitören visade på kvittot att vi fått den som var svagast så vi skulle inte gnälla. Det stämde inte - sedan kom han med en slev, suckade och slevade upp all chili, och hällde i kokande vatten.. Personalen kom inte med nytt kött, vi fick be om det och då glömde man bort vad vi bett om. Ville vi ha sås till fick man betala £3,5 i efterskott, ett riktigt skämt. Restaurangen var skitig, personalen sprang runt och skrek, i walke-talkie. Vem gör så? Totalt fick vi in ca 100 gram kött, vilket vi fick betala £38 för, och då hade vi ändå köpt ”all you can eat”. Till slut valde vi att lämna, missnöjda. Notan landade på £103. Jag bara skrattade, betalade och gick. Kommer aldrig någonsin rekommendera detta ställe till någon.

Känner sig i vägen som gäst. Lockerbjudandet på 20pund obegränsat med kött, slutar i en nota på 100pund (föör två), efter tillbehör som lite sallad och ris och sås. Usel service. Beställde även en buljong som inte skulle vara stark. När vi sa ifrån skrattade de nästan åt oss

It's totally a scam. The crispy pork is off the shelves. There is no indication on the post. The bottom of the pot needs to be separated (the bottom of the pot is super light, just like drinking water).

Food was okay but terrible service. The staff couldn’t be bothered to speak—just blank stares or the occasional nod when we asked for anything. Wasn't a great experience.

Muy bien. Nuestro primer intento de Hot Pot. El menú es un poco confuso y el servicio tiene un poco de una barrera del idioma, pero la comida es increíble. Es auténtico chino. No tiene nada delicado. El sebo de ternera y el chile está increíblemente caliente, pero muy, muy bueno. También tenemos el caldo de tomate. Asegúrate de pedir mucha proteína ya que las piezas son tan delgadas y delicadas que necesitarás varios platos, especialmente para un grupo grande. Si necesitas un tenedor, solo pregunta. Si está confundido o necesita ayuda, solo pregunte. Si no hablas, ellos asumirán que estás bien.

Average food and bad service. I would go elsewhere. They changed the prices on the final bill for some items thinking people won’t notice, when called out they said the menu had old prices. Expensive for what it is (ca.£85 for two people) …. Avoid.

We arrived an hour and a half before they closed. I completely understand that you want to finish work on time, and accordingly I can understand that they told us we only had about an hour to eat when we had ordered. However, the woman who served us was totally rude. She was annoyed that we didn't order straight away because we had to look at the menu. We had to pay straight away before the food and drinks arrived, and we also had to pay the service charge. I can understand the service charge in general, but not for service like that! Unfortunately, we didn't have a good experience. However, the food was fresh and delicious!

Terrible attitude from the service crew.

It doesn't feel like a buffet. The staff seems to be afraid that we will get our money back.

Extremely terrible service by the old man. Disgusting behavior.

One of the most disappointing dining experiences in my life :(

This was our first time trying hot pot, and it was definitely a new and unusual experience! The waiters were a little brisk when taking our orders, but the food came and it was really good. The beef broth was SUPER spicy, and the tomato broth was a little milder. We got the big vegetable platter and coriander pork balls and noodles. Tip- definitely get a sauce. You pay a little extra, and they have a sauce bar in the back where you can mix your own sauces and they are really really good.

Nice hotpot. The spicy options are exceptional, both in terms of the broth and the spicy beef, which is a must-have. Food is fantastic, the staff are a little cold but okay. The price adds up pretty quickly but I cant deny it's worth the cost, although paying for the sauce self-serve counter seems a bit much. A good experience though.

At first when I entered the restaurant, they listed the meat buffet at 20 pounds for 1 person. Although the food was not too bad, I thought 20 pounds was reasonable. But when I paid, the total was 160 pounds and I needed them to explain, the staff just looked elsewhere, smiled and sighed. After a while, I still didn't receive it, so I had to recover and they reduced my meat portion for 1 person.

price increases, poor service and racism

Very bad service. Food is just acceptable.

The two person hot pot offer is very poor, 50 pounds food quantity is simply unaceptable, we were suprised and dissapointed when realized that few vegetables, noodles and tiny portions of meat was all the stuff. They will charge you as well 9.95 pounds by the service without been shown in the menu card . Not advisable at all.

Auténticos y deliciosos fideos y caldo de res chino. Situado en SOHO en el barrio chino. Excelente servicio y mis fideos favoritos!

Incredibly terrible experience. The waitress at the front door was telling us any customer having meal today can receive a voucher with value of 100pounds. We confirm with her the requirements of using this voucher many times where we tried to find out if there's a minimum expense or sth. She said no minimum expense but only 20pounds can be used in a single time. After we had our meal and checked out, I was asking for the voucher. That waitress started to say the voucher cannot be used that way and even yell at me while I was trying to negotiate. The market should be kept in order by eliminating fake advertising. Hope your hotpot shut down soon

all the food is fresh i like the handmade dumplings

Awesome! fresh food, good environment , great taste. Highly recommend!👍🏻

When the bottom of the tomato pot just started to burn, you could smell such a strong aroma! The hanging dragon is very fresh, the noodles taste great, and the method of shredding potatoes into hot pot is so delicious! !

Great dining experience, fresh dishes and meat! The restaurant environment is also very good!

Food was great. Very much an eat-and-run place to eat. Functional, with no frills.

Amazing hotpot experience! The broth was flavorful, ingredients were fresh, and the meat quality was excellent. The crispy beancurd rolls and handmade fish slices were must-tries. Great atmosphere and attentive service. Definitely coming back for more!

Shu Xiang Ge brings authentic Sichuan nine-grid hotpot to London. With rich, flavorful broths and a traditional ambiance, it’s a must-visit for spice lovers. Three locations, celebrity favorites—experience true Sichuan cuisine today!

A very good hot pot. The taste is very good and authentic. The spicy hot pot base is very fragrant and spicy. It is particularly happy when paired with the homemade sour plum soup. There are also steamed buns, noodles and braised flavors to choose from. There is a full range of varieties. You can eat whatever you want. Come and have a meal here and you will be invincibly satisfied. You will be back home in a second.

Bastante decepcionadas, atención al cliente malísima, muy asquerosos. Estuvimos esperando un plato una hora y nos dijeron que se había acabado, y luego llegaron con el plato cuando ya nos habían traído la cuenta, también se equivocaron con las salsas del hot pot. Nos cobraron £3.50 más por servicio .

Amazing spot in Chinatown! The fresh sliced beef was super tender and flavorful!!!! I couldn’t stop eating. The dumplings were handmade and juicy, noodles had a great bite, and the chili sauce was addictive. Don’t miss the duck mushroom flower and the crispy, chewy brown sugar rice cake, surprisingly delicious! Highly recommended for a tasty and satisfying meal!

A must-try hot pot gem in Chinatown! Their spicy beef fat broth is insanely rich and authentic—one sip and I swear I was transported straight to Sichuan. 😭🔥 Special shoutout to the handmade dan dan noodles —chewy, springy, and coated in that addictive chili oil sauce. Pure carb heaven! The duck gizzard was a standout too—crisp-tender and perfect with the dry spice dip. The brown sugar glutinous rice cakes is crispy on the outside, gooey inside, drenched in sweet syrup. As a carb addict, I left utterly obsessed.

Was not woth the price. Broth was either too spicy or didn’t have any flavor. Would not recommend.

Food was mediocre but expensive for the serving. The staff were not helpful and seemed unhappy with life in general.

Absolutely fantastic dining experience at Shu Xiangge Hot Pot! Located in the heart of London's Chinatown, this place is a must-visit for any hot pot lover. We ordered three soup bases: the spicy mala was incredibly authentic and packed with flavor, while the tomato and mushroom broths were both rich and delicious. The meat selections were top-notch—so fresh and tender. Don’t miss their beef noodles, which were hearty and flavorful with a generous portion size. We also tried their dumplings, which were amazing both on their own and cooked in the hot pot. The service was friendly and attentive, and the atmosphere was lively and welcoming. Highly recommend Shu Xiangge for an authentic and satisfying hot pot experience. We’ll definitely be back!

This hotpot restaurant is absolutely fantastic! First of all, the service is excellent, with friendly staff who make the dining experience so enjoyable. The ingredients are incredibly fresh, especially the chest oil and吊龙 (a type of premium meat), which are a perfect match! The meat is tender and flavorful, and the vegetables are fresh and crisp, making for a perfect hotpot experience. The broth is rich and flavorful, and the spice level can be adjusted to suit your taste—it's just delicious. The restaurant environment is also very comfortable, clean, and well-maintained, making it a great place to enjoy a meal with friends or family. The prices are reasonable, offering great value for the high quality of food. If you're new to hotpot, I highly recommend this place! Overall, this restaurant excels in ingredients, service, and ambiance, making it a must-try!

I had a super authentic Sichuan hot pot in China Town😁😁 It was very delicious and I will come again. The food is very fresh and the Chongqing noodles are also very delicious. The seasonings are very complete.

As a Sichuanese, I haven’t had such an authentic hot pot for a long time😭 After walking around in Chinatown, I found this store and decided to give it a try. The boss was super nice and even gave me soy milk. It felt like Weiyi soy milk, who knew! ! ———————— Must order: Fresh cut dragonfly Fresh cut beef short ribs Crispy pork Chongqing noodles (super delicious, with sesame sauce and spicy flavor) Xiao Long Bao (so touching, I actually ate Xiao Long Bao in a hot pot restaurant) Pork dumplings🥟 (eat alone, also delicious when boiled in red soup) Shredded potatoes (just 5 seconds)

I really appreciate the environmental hygiene of the restaurant. A hot pot restaurant can have fresh air and a sense of space, which is comfortable. The waitress was very attentive in explaining to us about the food and cooking times! My favorite is the mutton slices, fresh and sweet.

Delicious! The dumplings are made first! The noodles are mixed with sesame seeds and are very fragrant.

Je déconseille, je m’y suis rendu avec des amis et j’ai été déçu. Le patron ne comprend rien même en parlant anglais, après le repas mon ventre a commencé à parler chinois avant de lâcher 2 avalanches dans les toilettes du flight club parce que quand tu commandes le niveau spicy « normal » les frérots te mettent des échantillons de volcans dans le bouillon, et pour te finir au sol ils t’envoient l’addition d’un resto 3 étoiles alors que tu viens de manger des lamelles de viandes trempées. Conclusion j’ai hypothéqué ma baraque et découvert un nouveau gaz mortel sorti tout droit de mon baltrou, bonne expérience ceci dit.

Hot Pot was a first for me. We tried the spicy beef tallow red oil pot, let me say that even if you choose the less spicy option, this is not for the faint of heart. Luckily the waiter warned us (not enough, but he did) and we choose a mix of this and mushroom stock. Overall, it was not bad, but found this expensive for what we ate. Maybe hot pots are not for me...

Si j’avais pu mettre zéro, j’aurais mis zéro, la nourriture est extrêmement bonne, mais le service est déplorable, aucune politesse, on nous jette la carte comme si on était des chiens. Franchement, je recommande absolument pas.

The Bamboo Piper Shrimp is delicious and a must-try

Rude staff and unbelievable food...

The restaurant doesn't look like much but the experience is top notch. The opportunity to try the melted Chinese “hot pot” but much more varied than what you find in France…. you're lost at first but the waiter advises you very well... you choose your "pot" hot container in 3 compartments to cook meat, seafood and vegetables and then a huge choice of raw foods to cook. Be careful, the establishment closes early (well for us Latin people) and by coming early you will be able to taste several portions…

Defo will visit again! Lots of choices for hotpot including spicy beef, pork bone, mushroom, tomato. They also have dim sum, Dan Dan noodles and other street food. The chief is from Sichuan, China. Very nice and traditional Chinese food in Chinatown! Highly recommended

Super good hotpot restaurant in China town! We love spicy beef tallow red oil pot with extra hot! You can choose mixed pot as well! Bamboo fungus with prawn mash is one of my favorites!

The taste is very fresh and genuine.

Garbage, the kitchen is so dirty

Delicious 🍲 hot pot very authentic hot pot sauce and fresh fruit buffet!

Very authentic Sichuan hotpot. I loved the sauce and ox tongue.

Best hotpot I had in London. Amazing beef and it’s super delicious!

The portion was sooooooooooo small.

I didn't have a good experience at this hot pot place. The broth was tasteless. The meat didn't taste fresh. The place was a bit dirty. The dishes and the sauce station were very dirty. We fell rushed there. On multiple occasions, the server was waiting for us to finish putting ingredients in the hot pot, and once he ever asked if we were going to put the meat in soon. It was quite overpriced for quality and experience. I can't recommend this place.

Everything's all right. Hot pot in a very pleasant atmosphere. Nice service and good quality food. Clean and warm inside.

Taste really good! I love the fried gold bread, it’s crispy! And also the hotpot is spicy😋😋😋

It’s a really authentic hotpot restaurant! Loving it! Definitely will come again!

It’s such a blessing to have hot pot in London! We ordered three types of broth: tomato, bone broth, and mild spicy. Vegetables cooked in the bone broth were absolutely delicious. The shrimp paste was a bit fishy, so it might taste better in the tomato or spicy broth. We were lucky to catch a discount promotion—50% off! The total for two people was around £80.

Very good hot pot chioce in china town!The spicy soup base was spicy better choose less spicy one,also free fruit and snacks were quite nice.

Absolutely delicious! The hot pot here is a must-try. The soup bases were rich and flavorful, and the quality of the ingredients was top-notch. Everything was perfectly prepared, and the service was excellent. Whether you’re a hot pot lover or new to it, this place will not disappoint!

Amazing hot pot experience! The ingredients were incredibly fresh, and the broth was packed with flavor. The wide variety of meats, vegetables, and dipping sauces made every bite unique and delicious. The staff was attentive and made sure we had everything we needed. Highly recommend for a fun and tasty meal with friends or family!

Disgusting!!!! THERE WAS HAIR IN THE BROTH AND IN FRIED RICE!!!!!

I went to Chinatown intending to have some hotpot, so I chose Shu Xiang Ge. After the dishes started coming out, I first took a bite of the fried rice. When I was about to scoop up a second bite with my spoon, I found a short hair in the rice, and it was even slightly curled. As soon as I discovered the first hair, I immediately told the server. Their response was quite quick—they took my bowl of fried rice away as soon as they heard about the hair, so I didn’t even have time to take a photo as evidence. Then came the second hair, which was even worse. It came out of the hotpot broth—a long strand of female hair, all tangled up. The server came and replaced the broth, and they also replenished the ingredients that had already been put into the pot. The two hairs were found within five minutes of each other, and by that point, I had already lost most of my appetite. However, since the staff’s attitude was acceptable, I decided to continue eating. But even so, the server never came to refill the soup for the rest of the meal. Also, the beef slices I ordered this afternoon were falling apart into small pieces once cooked. I have no idea what kind of meat they were using, and I didn’t dare ask. The overall experience was terrible. I’ve been there twice before, and my impressions were pretty good both times. This time, though, it was a complete disappointment.

Very tasty, a hotpot restaurant that has been open for many years. I was brought to Chinatown by my schoolmates to eat this hot pot. It's delicious! The ingredients are fresh!

Fine dining experience.Meals are very reasonably priced for Chinatown. The tomato flavored hot pot was delicious. The Nine Palace Hot Pot was very unique.

The food was delicious, the service was excellent!! If you are looking for a place to eat in Chinatown this is the perfect one!

Went there for hotpot when they had a promotion last week. The food was not bad. Service was good enough. The restaurant was tidy and clean. Have to be honest, I am not sure if I would go there when they don’t have promotions. But in general, I did enjoy the hotpot.

Super delicious hot pot!!! Highly recommend if you dont know what to eat in Chinatown

Taste very good, very good experience of Sichuan Hot Pot. The variety of ingredients was incredible, with fresh vegetables, high-quality meats, and a wide selection of seafood. The broth options were rich and flavorful, especially the spicy one, which had just the right kick.

Absolutely love this hotpot place! Fresh ingredients, flavorful broth, and so many options to choose from🌶️❤️‍🔥

The food is relatively fresh and the quantity is sufficient. However, the lack of smoking facilities may cause more customers to choke on the spicy food or be infected with the smell. Overall, it is still worth trying!

Amazing spot in china town, best service and best food!!

Everything was amazing. Can’t wait to come back!

very nice and welcoming hotpot restaurant

The food was very delicious, the service mixed. One very nice girl and another deeply unfriendly.

Very good quality food fast delivery of food to table good service would definitely come back

Very good experience. The food and the staff are very good.

First hot pot experience with my boyfriend and it was amazing!! Our waitress was so kind and helpful and the price is very reasonable.

Fresh ingredients, good service, delicious

The place have a nice atmosphere and the service are so quick. Food overall are nice i had 3 broth tomato, pork bone, and spicy. all 3 soup are amazing. a lot of diffrent option for the protein and they have a platter including seafood and meat all together. really enjoy the hot pot especially in winter.

Very delicious, great service, first choice in Chinatown

That was the best hot pot we've ever had, However, it was also the first hot pot we ever had. You have to afford it once, It's not cheap. When asked how hot “normal” is, I chose “not very spicy”. For me, even though I actually like spicier food, that was at the upper tolerable limit. It was so well chosen. The tables are a bit small for all the accessories. I would go again 👍🏻

Hatten zum ersten mal mit einem Hotpot zu tun . War eine nette Erfahrung. Das Essen war gut , aber ist keineswegs preiswert.

I went with my friends to this Hot Pot. We really like it. When the spicy red broth arrived at our table, the aroma hit me instantly—warm, fragrant, and full of flavour. It felt like all the cold disappeared in a second. The fresh vegetables were my favourite—so crunchy and refreshing! Their hand-cut lamb and duck blood were also incredibly tender and smooth. As someone originally from Sichuan, I’d like to come back. It was delicious!

My favorite hot pot meal in London recently... bar none Eating a hot pot meal in London in winter really makes you feel happy My head hurts from the wind and I want to eat hot pot. Shuxiangge is the first hotpot restaurant in London The authentic Sichuan flavor is delicious 🥓His menu has been upgraded recently. Each table is limited to ordering two plates of lamb for 1💷, which will break your bones! Lamb lovers, keep your eyes peeled, lamb rolls are available for 1 pound! You read that right, it’s 1 pound! 🥘We ordered the mandarin duck pot for the bottom of the pot. I heard that the spicy pot is freshly fried with home-made fried butter. The aroma is so delicious that it will increase your appetite. 🥩Every time I come to Shuxiangge, I order double pepper beef slices and fresh-cut mutton. The meat is so tender and can be eaten in just a few seconds. The aroma is fragrant. I also order a Jiugongge platter, which has nine kinds of cuisines. , if you don’t know what to eat, I suggest you order this~ 🍘I really like their pork buns with mushroom sauce, they have a soft and chewy texture. I never thought that the buns from a hot pot restaurant can be so delicious! 🧃Drinks ordered milkshake and lemon passion fruit 🍋Refreshing, delicious and good at relieving the spiciness ➡️Shu Xiangge Chinatown: 10 Gerrard St, London W1D 5PW

I recently discovered a treasure hot pot restaurant, I really love it! In the cold winter, the most healing thing is a steaming hot pot. The base of the Yuanyang Hotpot is rich in flavor, and the aroma of the spicy hotpot is particularly refreshing, making you feel happy after eating it. Their double pepper beef slices are simply amazing, so tender that you can’t stop eating them! In addition, you must try the pork buns with mushroom sauce. They are soft and chewy, and it feels like the buns have been sublimated. For drinks, I ordered tangerine peel lemon tea, which is just right to relieve greasiness and refreshing, perfect with hot pot! The whole environment is very comfortable, especially suitable for gatherings of friends or small families. Highly recommended!

Ausome place to have lunch or dinner 🫡

Shuxiangge is my go-to for authentic Sichuan hotpot in London, especially in winter! Their upgraded menu is a steal—£50 for two, £100 for four. The beef tallow broth is rich, and the bone soup is so comforting. Favorites? Fresh lamb slices, red sugar glutinous rice cakes, and spicy tripe. Plus, the new DIY condiment station is super handy. All this for just £30 per person—don’t miss it!

Very tasty, the quality of meat is all good and the spicy sauce is really local! I will come back again🤤

The food there are fresh and that’s the most traditional hot pot in UK. I love the beef and crunchy vegetables and mushroom.Will back again!

The service is very good ~ the food is served very quickly and the quality of the food is also good! A hotpot restaurant worth experiencing!

Amazing food and service. Highly recommend to try this authentic Chinese hot pot

The bottom of the pot is very fragrant, and the special thing is that there is taro, which goes well with the tomato pot 👍