Shu xiang ge hot pot in City of London, Westminster

Pas aimable de A a Z. Nourriture passable. Refus de diviser une addition à 200€. Je ne recommande pas du tout, il y a plein d'autres restaurants bien mieux a côté.

Abbiamo cenato in questo localino in piena Chinatown con la mia fidanzata durante il saggio a Londra; il proprietario (credo) in cassa, di un'antipatia unica, mentre parlava nemmeno ci guardava negli occhi; personale discreto, qualche cameriere non parla nemmeno l'inglese 😂 Abbiamo ordinato un'acqua naturale, ma a differenza degli altri a cui era stata portata acqua normale a noi è arrivata dell'evian (senza che la chiedessimo), modalità molto confusa, spiegazioni pari a zero; il cibo in realtà non è male, ma tutto il resto abbassa la valutazione e non di poco. A mai più rivederci, sconsigliatissimo.

Interesting first time with a hot pot. Never tried this before, had no idea what to order. Eventually one if the staff came over to help, and they were helpful. Interesting experience - fun, but quite messy and some truly authentic Chinese ingredients if you are brave enough!. Went for the spicy pot, broth and tomato pots - well worth having the options as we all liked different pots. Beef and prawns were good dipped, chicken ok. Need some veg and noodles with it. Not your traditional British Chinese restaurant but a lot of fun. Seating could have been more comfortable. Would go again. Finally the Chinese aromas that hit you when you enter is just fabulous.

Lovely hot pot place. Actually was our first time to have it and we licked our fingers clean. We didn't know what to order and the member of the staf was very helpful in explaining everything to us. The atmosphere is lovely.

We went there for dinner on the first day of Chinese New Year. It was fairly crowded and we had to queue outside for around half an hour. The male staff who was in charge of handling the queue was not friendly. Inside the restaurant, the service was ok, just ok. Hotpot, on the other hand, was delicious. We ordered extra spicy soup base and it was really good. The deep fried mantou and crispy pork were tasty too. Unfortunately, there wasn't a salad/make-your-own-dipping-sauce bar.

We managed to get a reservation for 4 people on CNY, we expected it to be busy but with our reservation expected no issues to get our table. However we showed up at our reservation time and were told to wait outside, we spent 20+ minutes waiting for our table before finally leaving as we were given no information about how long it would take and walk-ins who had queued up were being let in before us. I understand that CNY is a very busy night however we had a reservation for a table, so the waiting and lack of information on how long we’d be out waiting caused us to leave.

Interesting restaurant - hot pot is very popular and we were guided to pick two broths for variety but especially as we intended to order the chilli Szechuan beef broth which is extremely spicy!! Ordered lots of meats, fish and vegetables to cook in the broth and it was fun and enjoyable. Didn't order enough rice or noodles however and had to reorder more. Had a beer each and total cost £33 each which was decent for the quality and quantity. Did suffer the following day!!

🚩🚩🚩🚩🚩🚩🚩 I visited Shy Xiang ge hot pot on the 8th of January with my partner, and it was the most disappointing dining experience I’ve ever had in my life . A fail, and as a good example of what bad customer service looks like . We walked in after looking for any hot pot place in China town .We walked in and were seated promptly .We got sat in the worst spot in front of the cashiers desk , with the waiter with short black hair who would end up staring at us the whole night , and look away quickly after I caught him staring at me . My partner asked to move to a back dining area as the table was quite low for him and were told the area was closed off , even though a lady was seated there afterwards. Anyway , the first red flag for me was the lack of cleanliness as the hot cooking plate had soup splatter all over it , would have taken 2 seconds to clean !🙄 We were given the menus , I selected normal spice for the hotpot and ordered . No bowls were given even though we ordered noodles and meat but ok . As this was our first time eating hot pot we quite unsure how to cook it , and I made a bit of a mess. The staff just stared at us . Another red flag was the spicy broth it was overly spicy - and I am speaking from someone who ate Indonesian food the night before, and who generally has a good spice tolerance . Soup was so spicy the food was hard to eat for me. The two soups we ordered lacked so much flavour , meat was average . Instead of staff helping us give us the other dishes as the cart next to the table was quite low , they just stared at us . At one point , the two waiters , the manager I assume , and waitress were all round the cashiers desk laughing at us . I felt very embarrassed which is horrible ! We were asked if we wanted to order more food after, we ordered . 2minutes after the waiter comes to take payment with his card machine In our faces, no communication or asked how was our meal was . Nothing ! My partner asked to take off the service charge , and the waiter crumples up the receipt in his hand . Me and my partner couldn’t stay any long and didn’t finish any of our food . I spoke to the manger after we paid , I brought up how the staff were very unhelpful and rude and was not given even a sorry , just “ I’ll let them know “ very unsympathetic . We left very upset and humiliated . I just hope no one else is treated this way ever in the future .But from a look at the Google reviews another lady , @Carmen Rivera , has had the same experience as me . Which is very sad on Shy Xiang hot pots part . If I could give this restaurant 0 stars I would .Take this as a warning and go at your own risk . If you want to waste your money!

I arrived at the place around 7 pm and they took me to a table upstairs. On the table, there was a menu where we can fill in the hot pot side items and type of broth I want. As I had never been to a restaurant like this before, I immediately asked the two waiters for help to show me some options. Only one of them spoke English (average) and he seemed very rude and without any patience to explain me. Furthermore, when my order arrived, I felt very uncomfortable throughout the entire meal as they both kept staring, commenting and blatantly laughing in Chinese about my performance eating with the typical cutlery. I felt very disrespected! As if that wasn't enough, when I finished and finally went to the ground floor to pay and leave that place, I went to the basement bathroom because it was very cramped and one of the employees followed me and kept an eye on me (as if I was intending to leave without pay). I noticed this because when I left the toilet stall, I heard a person running up the stairs and 'winking' at the manager at the register when I arrived. Finally, I paid and left this xenophobic service behind. I don't recommend this restaurant to anyone, unless you like paying a lot and being poorly served.

I arrived at the place around 7 pm and they took me to a table upstairs. On the table, there was a menu where we can fill in the hot pot side items and type of broth I want. As I had never been to a restaurant like this before, I immediately asked the two waiters for help to show me some options. Only one of them spoke English (average) and he seemed very rude and without any patience to explain me. Furthermore, when my order arrived, I felt very uncomfortable throughout the entire meal as they both kept staring, commenting and blatantly laughing in Chinese about my performance eating with the typical cutlery. I felt very disrespected! As if that wasn't enough, when I finished and finally went to the ground floor to pay and leave that place, I went to the basement bathroom because it was very cramped and one of the employees followed me and kept an eye on me (as if I was intending to leave without pay). I noticed this because when I left the toilet stall, I heard a person running up the stairs and 'winking' at the manager at the register when I arrived. Finally, I paid and left this xenophobic service behind. I don't recommend this restaurant to anyone, unless you like paying a lot and being poorly served. Reading other people's evaluations, It seems that rude service is quite common in this place...

I was one of your customers. I had been served very badly today. Therefore, I would like to raise this case with your management. My friends and I (6 people in total) planned to have the hot pot at Shuxiangge in Chinatown. At 1 p.m. on the afternoon of 14th Jan 2024, I arrived alone first and asked the staff member if I could have a table for 6. He immediately refused me and said I had to wait at the entrance until the other 5 friends arrived. I was shocked and said I had been here many times before, but I had never been told these ridiculous rules. Especially there were a lot of empty tables at that time. The staff member just reiterated that this is their policy. Afterwards, one of my friends arrived as well. I asked if we could take seats now. However, the staff ignored my question. I cannot bear with this kind of service and we left. Could you let me know if this is your service quality? Or do you think it is a polite way to serve customers? I am very confused about the reason don’t let me take a seat while there are many tables available. Could you explain? Thanks

Genial!!! Wer auf der Suche nach genialem asiatischen Essen ist, der ist hier richtig. Wir waren die einzigen nicht asiatischen Besucher, somit gehe ich davon aus dass es sich hier wirklich um etwas besonderes handelt. Hot Pot mit vielen Extras. Der junge Mann erklärte mir in Ruhe wie alles funktioniert und was ich essen kann. Er hat wohl erkannt dass ich als Österreicher nicht so scharf essen kann wie seine Landsleute. Er hatte recht. Der Geschmack war phantastisch und einzigartig. Lamm, Rind mit Koriander, Pilze, und die Suppe.....perfekt. Was für ein Erlebnis. Vielen Dank!!!

. However, the service is overstrained. The manager was excessively rude, confrontational, accusative, disrespectful. There are other places that offer same quality food but you don’t have to endure the horrendous dine-in experience for a staggering price. Good food, authentic and tasteful though

THIS IS BY FAR THE WORST RESTAURANT I HAVE EVER VISITED IN MY LIFE So it starts with the not very nice waiter who gave us seats in front of the cash register, even though the place was almost empty. (I don't mind being close to the register, but it has another problem, I'll get to it later) So, I have been to hot pot places before, but this one seemed different, no salad bar or clear indications. The waiter just stood there, in front of us, without looking at us after giving us a paper where we had to mark down what we wanted... not a problem with that one, we could imagine what we had to do. But there were very few vegetable options compared to other hot pot places, so we wondered there might be a hidden vegetable bar somewhere at the place so we decided to ask how it worked. The waiter told us with a tone implying we were stupid, how it 'worked' and it was basically the same we could imagine (mark what you want on the paper) So we went with the mild spicy broth. I can handle spicy, but it was outrageously spicy, considering I'm Mexican and used to spicy. After giving us the food, 3 waiters stood in front of us, basically looking at us eat and talking between them in Chinese, possibly making fun of us as we couldn't handle the spicy broth. We definitely looked like foreigners so a warning or instruction written somewhere would have been nice. They also didn't give us a bowl or spoon (it is a broth for gods sake, were we supposed to eat with chopsticks?), just a flat plate and chopsticks, we had to ask for it... cause the 4 waiters were probably very busy on the empty restaurant As if it weren't enough, the prices were ridiculous considering the amount of food you got for every side dish. 4 pounds for a very small size of rice we were supposed to share for 2 people? 4 pounds for 10 leaves of spinach? But again, honestly price wouldn't be that much of an issue if the service were at least better.

Nice, not exceptional. But it was annoying that we couldn't split the bill.

It is overpriced but the staff is so friendly and helpful and the food is excellent.

good， clean， authentic！ the best in Chinatown!

Overpriced and taste really bad

Lamentable, fuimos mi familia y yo, pedimos hot pot picante y nos lo pusieron muy picante se lo dijimos y dijo que no aguantabamos bien el picante y se empezo a reir, seguido de esto habia una humareda que mi familia y yo estabamos agobiados y tosiendo y los camareros tosiendo y a la vez riendose y mofandose de que estabamos com irritaciones por el picante y ellos riendo, un plato de ellos estaba mala la carne. Muy mala experiencia no volvere

They poisoned me and my entire family with the spicy hot pot, the spicy hot pot was burnt, they irritated us and our nose and mouth burned even though we asked for it mild. Then they laughed at us

Super unbeatable, the worst hotpot I've ever had in my life. Unbeatably expensive and the meat is synthetic. Basically no comment, but it's so so so bad. There are also four guys standing next to you eating and it's such a bad experience.

What a confused staffs! Awful service and the food is not worth the price AT ALL! Duplicated order. We have to ask for the food for several times and didnt get one. And yes at the end they charged us the one didnt come up. What a service. Bad service I ever met in Uk.

Très mauvaise expérience, du début jusqu’à la fin. Premièrement car les serveurs sont exécrables, et si vous avez le malheur de manger en face de la caisse, ils vous regarderont manger. Le service est honteux, le concept du Hot Pot n’est pas du tout expliqué, le serveur nous a littéralement jeté le stylo sur la table pour faire nos choix. Rien que sur ce point, l’ambiance est extrêmement gênante, on se sent très très mal reçu. Ensuite la nourriture était très moyenne, les épices du Hot Pot épicé sont très mal dosés, la quantité des accompagnements sont ridicules, pour un prix dérisoire comparé à la qualité. Très franchement, n’y allez pas, on a regretté notre choix alors qu’il y a pleins d’enseignes qui ont l’air mieux dans China Town.

Food was awesome , service was the worst I have ever had

Amazing food with amazing staff.

A little on the pricier side for hotpot but enjoyed the beancurd sticks, sweet potato noodles, deep-fried crispy pork, vegetable platter, pork slices with the mushroom broth. The Dan Dan noodles were tasty and had a great kick to it. Staff were friendly but did feel a bit neglected with the table at the back of the restaurant

Delicious！Just like what I ate in China~ I will go to this store for many many times during my time in London.

辣锅炒鸡好吃！有很多其他店没有的菜品比如山椒肥牛！肉类都很新鲜！强烈推荐竹荪虾滑和红糖糍粑！秒杀其他火锅店！

London has crazy number of restaurants, But it’s majority of them are rubbish. This restaurant is one of the exception. We tried A5 wagyu and it was marvelous. The food is just superb, the hot pot was spicy by and yet full of flavor. If you are not habituated to spices, warning will be try the regular broth and not the spicy ones. Atmosphere is nice. The toilet is also clean( yes to me it matters). Over all excellent experience.

9 of us were having a team dinner there last night. Food was good but service was bad. And 4 of us are having diarrhea from last night or this morning.

Genuine Chinatown experience. Do not miss!

My first time eating hot pot and the food was amazing, a lot to choose from and Andy (the manager) was amazing explaining how the menu works and suggesting sauces

I visited this place last month for my very first hotpot experience which i was very anxious about as i am Vegetarian. From the very beginning the staff was very friendly and helpful with any questions we had. For 2 people we ordered: • 3 broth pot - Beef Broth (which i personally didn’t try), Tomato Broth (was delicious) and Mushroom Broth (this one was very mild, overall good but i preferred tomato) • my boyfriend got 2 types of meat: crunchy pork and beef slices - you can see those on left and right side at the picture, the meat was fresh and he enjoyed it • Tofu Platter (on left middle side of the picture) - a plate full of different tofu pieces which i loved • Glass/Rice noodles (on right middle side of the picture) - i was genuinely surprised with the size of those i expected way thinner noodles. After cooking they were so chewy and i enjoyed them a lot • Marinated Lotus Slices - i always wanted to try lotus and i loved the texture and crunchiness • Seasame Oil Garlic - i definitely recommend it it elevates taste of so many ingredients to the next level! • Potato Slices - it’s the only ingredient i personally wouldn’t recommend as potatoes take a while to cook in the broth but it was still good • Vegetable Platter - it’s a little box of leaf greens, lettuce and napa cabbage were very fresh and crunchy. The only problem was as it was written on the menu as vegetable platter i expected some cucumber or carrot but you get only leaves. It was delicious anyways! • Rice cakes as a dessert - it was my first time having them and i loved the chewiness and sweetness So for 2 people we ordered quite too much, I wasn’t expecting the servings to be so big so naturally we weren’t able to finish everything we ordered so it was a little embarrassing. During our whole meal (1.5hish) the staff was checking on our hotpot - adjusting the temperature or adding more water if the broth evaporated. For 2 people we came to 106£ total (with drinks etc) which was mostly caused by over-ordering ingredients. I wish the menu put the information about how many grams or slices you get per serving so we would avoid this problem. We got offered by the staff to take home all the things we haven’t finished. And the last thing which doesn’t regard food or staff: was very pleasantly surprised when i went to the bathroom and realised they provide menstrual hygiene products like pads! It definitely made an extra point to the whole review. We left the place very full and happy, definitely a place to come back to, but probably in a group of 4 to get more value!

It was a fantastic and authentic dining experience in London. The service was really good and all the staff were so nice. As for the food it is the best hot pot I’ve had in London so far. The spicy broth was so spicy, no one could handle it so we all just cooked in the non spicy side. The quality of the food was excellent as well. Do visit, you won’t be let down.

The service staff is very bad, the eyes looking at the female customers are like harassment (one of them is a blonde hair man). Don't even open your mouth when adding water to the hot pot while I'm eating, that action could burn me. I feel uncomfortable when dining here because of the way the staff serves. I will never go back again. Too awful

It was our first time trying hot pot and we were very clueless. The staff was super helpful and explained the system to us and made sure our experience was absolutely delicious! They also gave us recommendations from the menu we would have never tried that were very tasty. Absolute recommendation!

Best hotpot in London. The broth was flavourful and clean, not too oily and the meats were fresh and juicy

Very good food and great experience. The team's very kind. Very spicy (even the less spicy), not suitable for everyone.

Buen sitio, personal muy amable

Rica comida, el ambiente relajado y agradable y muy buena atención. Para mí fue una experiencia nueva y mi mesero nos explicó con paciencia y muy buena disposición todo lo que necesitábamos saber, además sus recomendaciones fueron excelentes. Si vuelvo a Londres, este será mi lugar para comer.

Muy agradable lugar, el personal es muy amable. La comida es deliciosa.

Me and my friend enjoyed the experience here, it was quite fun. The staff was quite helpful, friendly and guided us through the menu as well. We had some fruit tea to go with our hot pot which was quite refreshing.

Great hot pot in london, tasty and good value for money. The tomato soup base was the best

food tasted super bad. don’t even know how you could go wrong with potatos and radish. it tasted super unfresh. their luncheon meat has an extremely porky taste and their crabmeat sticks was by far the most artificial tasting crabmeat i’ve eaten throughout UK. not worth the money, not worth giving service charge and gratuity for.

Giving you the original taste of Chinese hotpot.

the staff was quite disrespectful and the food was bad quality tasting unfresh. the environment itself felt quite unwelcoming and i would not go back there again.

Me and my friends went there and it was terrible. The waiters were very unwelcoming and started laughing at me and my friends.they kept making us order things. The food was disgusting.i saw a rat aswell which was very unsanitary.The broth was just bland. Would not recommend,i nearly ran out of there

The staff were incredibly rude, the food quality bad and the atmosphere was rather unfriendly especially from the staff. Would not recommend

The food was very delicious the service was also very good. It's just a bit funny and not very fitting that they are playing no copyright music. The music was kinda aggressive. I would recommend some lofi hip-hop overall worth to visit

This is by far the worst hotpot place I have been in my entire life, they are even lucky that I am giving it one star, if there was an option to give 0 stars I would not even hesitate. There were two male staffs working who acted like they didn't even want to be there. One was militant and unwelcoming, it made my family and I very uncomfortable just being there. The food was not great, their soup was bland, and I had to pay for the sauces myself, I was left clueless on how to order, the two staffs made me feel like they didn't want me to be there. They tried to make me pay for the discretionary charge, after I denied multiple times, and had to explain to them what discretionary actually meant. I only came because the queue for Haidilao was long, I expected a similar experience, but I was left dissapointed.

Una experiencia fantástica de la mano de un personal superamable y atento que nos recomendó lo que pedir y cómo comerlo. El entorno precioso y único,nos subieron a la primera planta donde podíamos ver desde la ventana los farolillos de chinatown. Experiencia y restaurante totalmente recomendable.

The staff was extremely friendly and helpful. The food was great and the atmosphere really nice. For a busy evening in China town the wait was extremely short! Would definitely go again!

Inattentive service, and horrible ambiance. At some point they were playing dubstep music in the background.

Hotpot was good, decent price. Beware that the beef tallow soup base is extremely spicy just at standard level. Servers were rude at times but others were nice. Loud music.

Absolutely amazing! Best Chinese we've had for a long time!! Thanks for showing us how to do it, favours were divine!!

The food was great, the service was perfect, first time try hot pot in my life, the staff so friendly and patience to recommend some popular dishes for us. I had a pleasant dining experience, definitely recommend to my friends and come back again.

The service was good, the hotpot was fine (slightly better than all you can eat ones), but £155 for two people is just too expensive, very overpriced.

蜀香阁应该是伦敦我最爱的火锅店了 因为辣度足够 他们家麻辣牛肉以及脑子很好吃！ 然后我最爱喝的就是猕猴桃汁 非常的解辣

装修之后第一次来 印象里是疫情前在伦敦吃过的第一家火锅店 店里不拥挤也很干净 服务人员也很主动给我们加汤 推荐麻辣牛肉

האוכל טעים מאד. המחיר טוב. הגענו בסוף היום למלצרים לא היתה סבלנות והשרות היה גרוע. רק רצו שנלך. חבל

The hot pot was very salty. Not recommended if you are from Asia. Over priced. We were disappointed.

Lovely hotpot and staffs very friendly, nice food

Worst experience with $100 bill. The food wasn’t good and customer service is super bad

Spoilt for choice in Chinatown post theatre we chose this restaurant as it seemed the most vibrant judging by the people eating & leaving but sadly first impressions can be deceiving. Being greeted at 9.45pm with ..we are closing at 11pm was off-putting but thought we should stick with our choice. Sadly there was no description of how the menu worked until we ordered. The final blow was being asked to pay just as the food arrived & we were trying to heat our food in the hotpot. Sadly a really underwhelming experience.

this was genuinely the worst experience ive ever had with food and service considering the price we spent. lesson learnt to never return here :/

WHAT A BAD SERVICE!!!! 1st of all, when I arrived there were many empty tables, and I don't know why that we still need to queue. 2nd, After we ordered, they served the item by placing hard on the table. Like throwing the item on the table, I was like, WOW. What service is that?? With service charge?? Ha!? 3rd, when they collect empty plates, they spill some water on me and walk away without saying SORRY. Seriously??? Not even feeling bad when you spill dirty water to a customer?? 4th, when we request something with them, they will show you a face with "I don't care about it." When them pass it to you also with a black black face like I own them one thousand.

服务非常差！说话不礼貌！弄到我的朋友,抱歉也不说看一眼就走掉 叫拿东西 3-4次 才反应过来 全程就是看他们的脸色来吃东西

太好吃啦！音樂像Disco一樣 有蹦迪的感覺 聲音大到讓店員都黑一張臉跟吼著說話的！太酷啦！

服务巨差，环境巨差，定了位置人不到齐哪怕只差一个人没来都不让你进门。

Poor service not worth it. Crazy price, £60 per person and not full. The worst hot pot I’ve had in UK

Porzioni abbondanti prezzi nella media , veloci

给白人当舔狗，反向抹零，超高汇率，服务员对顾客爱答不理，跟顾客欠钱一样

我必须要吐槽一下伦敦中国城鼠香格火锅的恶劣服务，妥妥全伦敦之最！他们的特色服务就是送葬！！我还真没有遇到过态度如此恶劣的店员。他们上菜的时候几乎是把菜扔到桌子上，让你叫多少声也得不到回应。相反，我们隔壁那桌外国人几乎享受到了海底捞式的服务。中国人来店里吃饭的罪你们了还是怎么的？这么恨我们真的不敢相信会怎么对待我们的食物。 最可气的是结账环节，前台带眼镜的男服务员居然反向抹零，总共127.2镑他说128就好？这个“就好”哥们儿是真疑惑…当我抬头准备理论的时候，正好撞到他送葬一样令人毛骨悚然的阴阳笑容。毫不夸张，当时我汗毛都竖起来了谁懂！这个店怎么可能还有客人愿意再来呢？简直就像是一堆纸扎人在那里装模作样。

Comida china fuera de lo común.. Muy especial. La camarera que nos atendió, fué muy amable.

Not sure why Chinese restaurants in China Town have grumpy staff. I don’t know if it’s a trend or not. I know it gets busy during the day and night, but a little smile can also bring in customers even though lots are waiting outside. It also changes the atmosphere inside the restaurant if everyone smiles. So far, the only people they smile at are the people they have the same nationality. The atmosphere was like the staff are super tired that when we call them they push one of their staff to come to our table and take our order. The food was okay. Lots of selection and lots of Sichuan incorporated dishes. It's easier to get in if there are only two of you, but when you’re in a group, it’s harder since you have to wait for a group to finish their meal. I just wish they also communicate not just in mandarin or cant obese but also in proper English. They are in and English country and it’s best to also learn the language as well - for people who are not multilingual.

This is the best hotpot in ChinaTown in London, restaurant on the other side of the street is so rude and disrespectful to the costumers. Don't go there, Go here! You will not regret💪

This restaurant only accept cash and WeChat pay. Very hard to believe they are not doing this for tax evasion.

This restaurant is a really bad one, bad food and bad survices. We came for dinner around 7:30pm, when we sat down, we had to wait for ten minutes but no one gave us the menu. We had to ask for it. we ordered hot pot soup and 4 topping, but the guy, I guess he was a manger asked us to order one more topping. To our suprised as the menu did not limited how much of minimum you have to order. We thought, it would be ok to order more. When the food came, its quality was too bad, especially beef, taste like it was nearly rotten. The meat topping and fish topping were unfresh. Each topping we ordered came with very small portions but with cutting throat price. The service was too aweful, as I mentioned, we sat down for ten minutes, no one gave us menu, we had to ask for it. All staff looked very indifferent, tired. they always stayed away from you, look like, they were afraid if they glance at you, you will ask them for something. At our table, the sauce was emtied, we had to ask for it. No one bothered to check on us, everytime I need something, I need to look for them, and they do it very indifferently. We ended up with a bill of 63 pounds for two people with the trash service and foods. Needed to mention that they charged 12.5% of value of the meal for their service. How funny is it. My advice for you is that stay away from this restaurant to protect your money and your health.

This restaurant is over-priced and racist. They will serve white people better than Asian people. Come on. If you do business like that no one will come to you again.

Lovely unusual Chinese meal - we loved every single dish we ate!! And it has a fairly friendly atmosphere for a Chinatown Chinese restaurant. We were lucky enough to be there on Chinese NY day so we were treated to the spectacle of the Dragon entering the restaurant and eating a cabbage suspended from the doorway. The drinks are a total scam - £14 for a little bottle of Perrier - but it’s Chinatown so, go figure. Definitely recommend and will def be back.

Went for lunch for dim sum. Was reasonable but nothing exciting. The Bao buns were decent but I have had better in Chinatown. The service contrary to other reviews was quick and attentive, but there was only one other couple in the restaurant. Decent enough but I am sure there better options within the vicinity.

This will be the last time to have hotpot in this brand. What an awful experience!!! The reason why I had hotpot owing to I expected to have better quality of the ingredients. This is the third time I had hotpot in this restaurant (twice in London ) and this is the worst hotpot ever in my life. The service is moderate, London is worse. The hotpot base had no flavour what so ever. Extra spicy is extra chilly powder (that’s horrible!!!!). No natural spices aroma. Definitely not authentic Chinese hotpot. Ruined my appetite. Self sauce section: many had out of stock, the missing fruits they couldn’t border the fill it up. You ended up pay for the same but had less. Ingredients: hotpot is all about fresh ingredients and base. Unbelievable, they had used the ingredients I would ever eat. I didn’t touch much about meat. Its colour freaked me out. Perhaps during the New year they couldn’t stock fresh one. However, I wouldn’t expect they serve that kinda stuff on the table where to low down their standards. I might’ve overrated the brand. That was a mistake. This is a way to destroy a customer’s loyalty. I am done with it.

A bit expensive and the quantity of the dishes don't match up to its price. Prices will rise during Christmas, ignore what the waiters may tell you, all drink prices will rise 50%. And please make sure to bring cash with you during holidays unless you have WeChat payment.

No card machine yeah only for non Chinese apparently

Been to this place more than once, the first few times are fine, they accept card payments and the provide good service. But ever since I last been there, they seem to be avoiding tax. Card machines are forever said broken, and they tell you this rudely on the second you open their door. They have no sign of apology for this issue and looked annoyed. Moreover, few of my friends said they saw that they saw them having multiple card machines at the counter. They can’t be all broken in months.

From the moment I sat down with my family, I could noticed the lack of attention to our table. When our food was served it was as if they were chucking the food on the table. The whole time the staff was gossiping amongst themselves while serving us. Zero consideration for our comfort or level of satisfaction. The food was ok but pissed me off the most was when I took out my bank card to pay, the server snatched it from my hand and started to apply the card by himself. He didn’t even show me the bill. What kind of behaviour is that? When I asked for the bill, he slammed it on the table. Never going back ever again.

As a second time experience to hot pot the experience was great. The food was reasonably priced. We are quite a lot as we were experiencing the whole thing as newbies. £40 pp then wasn’t too bad based on how much we ordered (with drinks). I have been to other places in china town. Service is not the best but once you lower your expectations it’s all about the food.

Best Hot pot I ever had! Tomato soup is amazing!!! 🍅

Shu Xiang Ge Hot Pot have a delicious selection of hotpot ingredients with a clean, modern atmosphere. To order, you would need to choose your toppings by filling in a sheet that was given. The food served were enjoyable and easy to cook in the pot. They have a variety of soup bases, cooked dishes, steamed and raw (for the hotpot). Portions were mediocre, some were more than others, if you are coming in a bigger party of 4+ then I recommend to get 2x of each dish or more than usual. The staff here all assumed we were able to speak Chinese. Therefore, there was a lot of confusion. I find that many Chinese restaurants in Chinatown all assume that, or places like Thai or Vietnamese do not. I had to ask the waiters a few times or repeat my words for them to understand. However the staff were friendly and welcoming! I was amazed by the interior and especially in the room past the bathroom. They have stunning backgrounds and brightly lit - family friendly. I found it cool that they have napkins in a drawer at the side of the table, for self service and 2 charging ports (this does not work however). The area was spacious with a trolley to hold sauces and order dishes - this would greatly help the spacing of the table which many restaurants do not do. Additionally, this place only accepts cash and it may be pricey, check their menu and prices outside before entering! Queues are long!

Fantastic service here, very nice hotpot n ingredients, come here if don't wanna Q 20 hours at HDL

They don't accept credit cards.

We thought it was really good, the menu is user friendly and the staff helpful in the brisk Chinatown way.

Tasty, but we weren't completely clear as to how hot/pots work. I think we'd have a better time upon a second visit.

A step down from the comprehensive experience and service given at Haidilao, but we chose to go to this spot as the wait there (as it is on any weekend), may have nearly been 2 hours. It’s table service only for the hot pot, which must be chosen off a menu, and there is no bar for the sauces, which must be ordered in advance. But otherwise - a very decent hot pot, good quality of lamb and beef especially, loved the mushroom selection and egg noodles too. The broths were nicely flavoured and we opted for the choice of three: tomato, pork broth, and beef tallow - nicely flavoured and absolutely perfect for the cold weather. Loses a star due to slightly high price for lacklustre service, as has been commented before.

Nice snd tasty food. Its different. You can try.

Great food, great hot pot. The atmosphere was really good. The service was a bit poor we were right at the back and found it difficult to get anyones attention. Did really enjoy the experience. Also, it was quite expensive!

Extremely disrespectful service from the lady at the front desk. The food was good but lacked generosity. Incredibly disappointed with service overall.

Sympa mais pas très bien expliqué. Une chère pour du bouillon et trois morceaux de viande

Good food, delicious broth, terrible service.

i’m sichuanese and i have hotpot a lot, hence i can tell if the food there was unfresh, that i had a stomachache the second day. it’s overpriced as well, not recommended.