Four Seasons in City of London, Westminster

Really tasty food, especially the duck. We have been here 3 times now and the food has always been great. The interior design is old and really needs doing but if you can look past the interior you won’t be disappointed

Sorry that I have to give 2 stars. Food was decent and price was reasonable given it's Chinatown in London. Staff was generally friendly too. The guy with glasses at the counter and the young waiter are friendly and helpful. But what made me give 2 stars was because I felt like I was constantly being pressured to finish my food quickly so others can take my seat. I ordered the triple meat rice plus a big bowl of soup and I was only halfway through eating when the manager asked me if I am done eating. Obviously I am not, half of the plate is still full and it was barely 20 mins since the food came. Another 15 minutes, I was about to finish my food and the same manager asked again if I am still eating. I felt so pressurized I gobled up the last pieces of food until I felt so bloated. Then the staff were so quick to clear my plate and hand me the cheque, obviously just wanting to chase me out so they can get more customers in. To be clear, there were other diners seated before me and did not seem to experience the treatment from the staff. I checked and I dined for a total of 40 minutes which is reasonable. Maybe it is because I was eating alone, but I was sitting at a small table by myself. I even checked that there were empty tables in the basement so I don't understand this behavior at all. Seems like they value customer turnover and profit more than the comfort of their customers. Not to mention this was a birthday dinner I treated myself too but felt like I was eating on a timebomb. Will not be coming back here

I recently dined at Four Seasons on Wardour Street in London’s Chinatown and had a disappointing experience. The food arrived almost immediately, which was surprising. The pork dish was cold upon arrival; after notifying the staff, they reheated it and returned it to our table. The ribs were so tough that they were nearly impossible to eat. As one of the few non-Asian customers, we were given cutlery without being asked, while the other tables, occupied by Asian patrons, were provided with chopsticks. This disparity felt odd, as it seemed that only Asian customers were automatically given chopsticks. Additionally, the waitstaff were snacking near our table and noisily smashing plates as they organized them at their station. We requested the bill and asked to have our remaining food packed to take away, intending to finish our wine. However, just two minutes after we paid, the waiters stood nearby, staring at us, and then the manager, Ivan, approached to ask us to leave because there was a queue waiting outside. Overall, the combination of subpar food quality, inattentive service, and the unwelcoming atmosphere left much to be desired.

Ridiculously expensive, four people, did not order much (nothing left over), nothing exceptional and no alcohol and £160! Food good but not great- not worth it

While visiting London we decided to stop in China Town. After reading that Four Seasons was one of the best in the area we decided to give it a try. We shared the Roasted Peking Duck. It was extremely flavorful and cooked to perfection. I would definitely visit again!

Jan 2024 review. The food wasn’t bad, but nothing really stood out either. The duck, which I was really looking forward to, ended up being a bit dry, which was disappointing. The seating arrangement is also pretty tight, so it felt a little cramped, especially during busier times. I wouldn’t rush back, but it might be worth a try if you’re in the area and curious.

Great taste and super hearty food for a winter day

3.5/5 Service and atmosphere here is as expected for Chinatown. We had one server who was very friendly and making jokes but for the most part, the waiters are typical of the area; efficient but not so friendly. We queued for about 25 minutes. The food was a little hit and miss - the roast meats were perfectly cooked. The duck was juicy and fatty. Char siu was one of the best I’ve had in a while and pork belly also great. However, the dried beef ho fun and the dumplings were disappointing. The noodles weren’t the classic wide flat noodles typically used in restaurants and the dish was underseasoned (the colour was off). The dumplings as well were soggy and not crispy as expected for potstickers. Flavour was nice though. Would definitely still come back for the roast meats despite this.

Came here because of influencers and never again will I listen to them. I thought the meal was nice especially with rude, blunt staff. An hour later the world fell out of me. Do not eat here.

I initially put that the restaurant service and the experience was really bad. I am genuinely sorry and I apologize. I don't really know why I put that comment, I maybe in a bad mood and had a really bad day. . As I recall food was really good and I highly recommend...

I have been here many times and I used to like this place but today I had the worst experience, especially in terms of quality of the food. The noodle soup was full of sticky noodles(too many and merged in a single ball) and no flavour at all! Same for the duck and the noodles, we had to use some soy sauce for made them eatable. And be aware to order something fried that it is almost impossible to digest.

Food The roasted duck was enjoyable, but the sauce was overly salty compared to previous visits. Service Service was good overall. Cleanliness More attention is needed to maintain the cleanliness of the toilets, especially given the high volume of customers.

Heard it was the og place for duck from a local cat. Wasnt disappointed! wouldnt order the dumpling again but the shredded duck with pancakes was killing! Cant fail with this one, have a goodie

Great food, great portions. Mostly affordable. Pretty straight forward service. (Could’ve been a bit more welcoming though.)

You speak to the staff no response, you ask for explanations no answers, are they silent?

The staff is soooooooooo rude. A suggestion here, u should gv a notice about “ customer should pay £12 per person” and not just told us after we ordered. As a tourist，this is the most worst experience between this few days. Butt after seeing so many bad reviews here, Im relieved🫢

This was an incredible meal, no fuss just really good Chinese food that came out super quick and was hot and fresh, great portion sizes as well. Recommend the Crispy Chilli Beef, Sweet and Sour Chicken and Egg Fried Rice. Also the server Tommy was incredibly sweet to us, and everyone else around us too! Will come back here in a heartbeat - loved it.

Today was my first visit to this restaurant after my colleague recommended it, and unfortunately, it wasn't a good experience. The food and service were disappointingly poor, and the receptionist was quite rude just because I didn’t understand what he was saying! He really needs to learn how to communicate with people respectfully instead of being unkind! I won’t be coming back again.

Ordered a whole duck- got half fresh, half old

The food is great, it is a not very pleasant place but the service and the food is excellent.

Delicious food, delicious duck But the four season branch in our country is more delicious. Looks more meticulous Service is average, a bit rushed. But the atmosphere of that shop A little below standard Overall, when weighing the taste of the food, it is considered average, acceptable, but I don't recommend that it's necessary. If you're passing by, stop by to eat, you won't be disappointed.

Very expensive, I can't recommend the orange duck, unfortunately very small portions for the price... it's a shame given how loud the restaurant is

I ordered the house special crispy noodles and it was superb! Also ordered peking duck but it was my first time tasting it so i have no expertise to give as a feedback. I was seated quickly and the service was awesome! If u want the traditional old chinese restaurant vibes, this place has it.

Simple, food was good, tea was good, service was good

Food was great, duck and noodles especially, BUT Michael was the star of the show! This guy not only made the night memorable but also recommended great dishes. As long as Michael is around Im coming back! He even took our best fotos ever haha

Pretty bad!! Toilets were in a state - sanitary bin with no lid, no soap for anyone to wash their hands... We ordered duck and it was cold in the middle. The waitress apologised and microwaved it for us. The one positive thing I can say is the staff seemed nice and friendly. But overall, it was an extremely run down place. Will not be returning.

Been there 5 years ago.... Food then had flavour and was hot when brought to the table...today...it was very much of disappointment... Tasted like 4 days old duck, pork belly was flavourless... Best part was rice! Added service charge on bill what I of course let them take off, because of that there was lot of Chinese language swearing 🤣 Do not recommend!

While the food was decent, the service was absolutely appalling. From the moment we arrived, the short haired middle aged waitress displayed a rude and dismissive demeanor. Rather than taking our orders at the table, she stood at the till, expecting us to shout our requests across the restaurant. When our drinks finally arrived, she slammed them onto the table, treating us as if we were an inconvenience. The worst part was when I asked for cutlery after dropping my chopsticks. She didn’t know I had dropped them and laughed mockingly because I hadn’t accepted a fork earlier when she offered it to my friend and me. Her reaction was humiliating and completely unprofessional. Her attitude made it impossible to enjoy our meal, and I left feeling unwelcome and frustrated. I can’t understand how a restaurant can employ someone who clearly lacks basic customer service skills. I will not be returning.

It wasn't good, we were kicked out because we ordered "too little" haha

Pedimos comida en Uber come del restaurante. La comida era simplemente horrible. El pato solo eran huesos y mi hija casi se ahoga con uno. Tuve que tirar el pato. También pedimos carne de res ho diversión que también era de calidad horrible. El restaurante debería avergonzarse de servir comida como esta.

Just came here because we were in a hurry and must restaurants had long queues. First impressions were not the best, we were sat in the basement. But that doesn’t matter if the food is really good. We then proceeded to order and found that the menu only had a limited amount of dishes, many of which are heavily westernised. Although the chef’s recommended menu looked promising. 手撕包菜 was good and authentic, and 铁板牛柳 was good as well. However, 麻婆豆腐 was not flavoured and far from authentic with no spice, and 北京烤鸭 tasted like it was a frozen one which you can buy in Chinese supermarkets, with bad meat texture, but we paid £20 for a half duck! Ridiculous! This place is also very overpriced, for example, charging £3.50 for a bowl of rice alone, excluding service charge. There are definitely many better restaurants in Chinatown serving better food and more reasonable prices. We paid £35 per person in the end 😭

We went there on a Sunday to dine in, and from the moment we arrived, it was a disaster. The guy at the door, who is supposedly the manager, was shockingly rude and mean. He told us, if we wanted to eat outside, we’d have to pay first—which is fine, but we hadn't even decided what to order yet. When we asked to sit inside because we might want to order more, he glared at us and, in the most condescending and hostile tone imaginable, told us to either pay and sit outside or stand around for 20–30 minutes. The place was practically empty, yet he still made us wait! To make things even worse, while we waited, he let in people who arrived after us, for absolutely no reason other than to make us feel unwanted. When he finally walked away, another staff member noticed us standing around and seated us immediately. Inside, almost all the tables were empty! This guy had us standing outside for absolutely nothing. It’s like he took some twisted pleasure in making us wait. Honestly, it felt like he was judging us based on how we looked and decided he didn’t want us there. The level of rudeness and unprofessionalism was shocking. I’ve never been so disappointed to be treated this way when I just wanted a meal. Unbelievable.

The food tastes average. I don’t know what kind of services I bought with the 12.5 service fee. Are you charging this for serving me a dish?

Excellent lunch with my wife. Food ans service were great.

Absolutely amazing food and service ⭐⭐⭐⭐⭐

The service was deplorable, boss not friendly and waiter in too much of a hurry to throw us out. I didn't give 1 star because the food was good

Four Seasons offers delicious food and friendly staff. We ordered roast duck, stir-fried pak choi, beef fried rice, salt and pepper soft shell crab, BBQ pork, and stir-fried prawns with vegetables. Everything was absolutely delicious!

Luv the duck sauce my goodness!!! All the food here is what a real Chinese restaurant should taste like.

Not friendly, overpriced, go to the restaurant nearby, this is the wrong for season!!!

I had an extremely disappointing experience at this restaurant. The service was terrible from the moment we walked in, with one of the waitresses displaying a rude and unprofessional attitude throughout the evening. When I asked to remove the service charge, as I felt the service did not meet any acceptable standard, I was met with hostility. One of the staff members repeatedly questioned me in an aggressive manner, asking why I wanted to cancel the service fee. I explained that there was simply no service provided, and the manager responded dismissively, stating that just bringing the food to the table counts as “service.” To make matters worse, the same rude waitress loudly pointed at me and shouted, for the entire restaurant to hear, that I had refused to pay the service fee during a previous visit. This was a blatant lie, as it was my first time dining at this establishment. I felt publicly humiliated and disrespected. This was an incredibly uncomfortable and unpleasant experience. I do not recommend this restaurant to anyone who values good service or respect as a customer.

London hustle went delivering there and I think he done it very very good

This Chinese cuisine restaurant is located in Chinatown, Soho, on Wardour Street, next to the entrance arch.

So bad service, the duck came shredded, when I asked why you shredded it the manager James said you should tell us not to, I said no one told us it’s shredded and the picture was whole, he said I cant do anything and I will throw it in bin!!!

I have been coming to your restaurant several times a year for more than a decade. Over the last year the duck portion has become smaller and smaller. I always take half the portion home to have as dinner which is why I order half. Yesterday was an absolute joke. I had no more than 6 pieces of duck and only 2 middle parts. This didn’t even fill me up let alone taking anything away with me. I may only come several times a year but each time I spend over £100. Unfortunately i be looking at trying somewhere else for the future.

My favourite restaurant in Chinatown!

Food was poor, tasted like cooked Yesterday, we did not eat up all. Duck was okay. Service not very kind, discretionary service charge was added automaticly, no "thanks" or "good bye".

Really tasty minced beef fried rice, salt and pepper squid was a bit bland.

Very picturesque place with the typical counter hanging the lacquered ducks, and a very cozy small terrace with the possibility of eating inside or outside. Prices according to the quality and quantity they serve. With a very extensive and varied menu for all tastes and pockets. Really friendly staff with initiative to guide you in different languages Courtesy of a plate of cut orange when you finish your meal and pay, a detail that earns them better reviews

service was absolutely appalling. I visited the chinatown branch this week and will never be going back. the staff were incredibly rude. i was screamed at by waiters when i wanted to order more food, ignored repeatedly by waiters who just walked straight past me multiple times when i wanted to ask for water (they saw me). overall was treated horrible which is unacceptable as a paying customer. all i was offered was a few free lollipops as an apology. absolute joke. i wouldn’t recommend this restaurant especially if you are black.

Really poor food quality extremely poor food and a serious hygiene concern pink chicken which is clearly uncooked

Enjoying a really good and big portioned (can serve as a warning too) food! Would really like to come again!

Cantonese Duck Roast was awesome. Little bit oily but full of flavours and delicious in taste. Must try item in China Town, London.

First time visiting this branch having been to bang-bang in Colindale previously. I didn’t have super high expectations due to the low review score here but I was pleasantly surprised on all fronts. Came with a party of four and we had a wonderful lunch on Sunday. The restaurant was fairly empty and we received great service, we were allowed to try some of the rice wines before buying a bottle. Although I didn’t get a photo the duck was superb as was the char Sui pork,l and chicken boodles we ordered. Everyone was full and everything cost £30 each. My friends who had never tried Cantonese roast duck before were blown away and loved the meal. Even though the restaurant is a little shabby I think that’s part of the charm. Great food, lovely staff and excellent value. Hope to return again one day

Roast duck and egg fried rice was amazing! Highly recommend

Very poor customer service, rude waiter. There is also hidden charges

Highly recommended my friend and his family to have dinner on Monday. I was so disappointed and embarrassed . The main dish was the whole duck which I highly recommended arrived last only after we enquired ! Standard of the roast duck was poorly deboned and presented. Imagine the steamed turbot was presented before the roast duck and thankfully the mixed seafood tofu soup was its usual good standard.

A popular place for roasted duck in London. They now have 2 shops in Chinatown, in addition to the original shop in Bayswater, London. The quality can match those popular roasted duck in Hong Kong. Tender and juicy. They offer many other tasty dishes too. Queue is expected during typical meal hours. Try to avoid these times if you don't want to queue for a meal.

Hi, to the manager named James, told us there is a minimum pay all day at £15 per person. For whom wanna have a meal here, I have to tell you that if you are Chinese, you have a minimum pay when u order lol. But if you are from other countries, they actually never heard of there is a minimum pay! I asked one of the customers next to us, they had no idea but we got told there is a minimum pay lol!! I have been to this place a few times, since when it got a minimum pay. Staffs have not noticed us before we ordered anything and insisted that the minimum pay is all day, and will not applied to their delivery since they not doing any business with deliver lmao

I know they do great food and good service, I've had it in the Gerrard street branch but on my visit to the Wardour street restaurant I was quite disappointed, felt like they didn't really care, I'll let the photo explain.

Hello, I am your customer, I have purchased from you at both branches in China Town so many times but your service really disappoints me. I always buy Whole Roast Duck but this is the 3rd time you sold me not a whole duck, my order was missing a lot of pieces , this look like half duck and especially without 2 thighs, which is what I like to eat the most. You have lost me as a customer, I will not come back to any of your branches again. I hope that after my review, you will look back at your service and make changes, so that no more customers will be disappointed like me. Goodbye and hope you will develop further.

I came here with my friends for having a typical cantonese experience and we weren't disappointed! 👩‍🍳The Crispy duck was truly mind blowing and I really liked the sauce that was mixed with the rice and the meat! The staff is kind and fast, we had a lovely chat with one of the waiters. The restaurant inside could be improved. I would come here again😊

Had the lobster takeaway. Not disappointed. Very very good. Lots of yee mein noodles. The lobster was succulant and price was reasonable. Their roast duck is excellent too. Within the top five roast duck in the UK.

Delicious pig stomach soup, beancurd dish and sweet and sour pork dishes to go with rice. Hit and miss with the service but wasnt expecting much as long as food was timely. Carpeted restaurant at the lower ground floor does feel abit yucky. But was compensated with good food.

Ordered roast duck which was really tough to chew. Feedback to staff and got no apology for the low quality duck meat. Garlic kailan was bland. The only dish that is good was the sour and spicy soup. For the price, 25 pounds for half a duck, we were rather disappointed .i was told they have four outlets, so maybe we were unfortunate to step into this one.

Almorcé aquí el 28 de mayo, esa vez visité Chinatown en Londres. y me di cuenta de este famoso restaurante cantonés. son famosos por su pato asado. esta sucursal de la calle wardour es el primer restaurante de cuatro estaciones que visité. El personal aquí atento, un personal masculino me sugirió que probara su arroz plato de carne triple, así que pedí uno, también pedí albóndigas fritas y una tetera. para el plato de carne triple, elegí pato asado, cerdo asado y cerdo barbacoa. todos estaban deliciosos, la salsa sabrosa, no demasiado salado, un poco dulce, no está mal! cerdo asado sobre todo carne grasa, no salado, delicioso! Barbacoa de cerdo un poco crujiente y dulce. pero si me preguntas, me gustaría recomendar su pato asado. es realmente sabroso, tierno, jugoso, y se derrite en la boca. el pato asado es deshuesado, por lo que es más sabroso. muy recomendable!

Chicken fried Rice has given me food poisoning

Great late night Cantonese food. Service is quick. Roast duck was delicious

Our first visit on 12th May 2024 was a fantastic experience as we sat outside on a beautiful sunshiney warm day in London. The quality and flavours of the food were superb, and it was also inexpensive for its quality and portion sizes. Being lovers of Bourgogne, we also enjoyed the Chablis by the bottle which was very good and reasonably-priced. Both staff as well as owner greeted us warmly and the service was very fast. This will be one of my greatest memories of good times spent in London with my wonderful husband for many years to come.

Five stars because I can't give six. Peking duck out of this world! Worth every penny!

Very good service and accommodative to our request . Good food .

Dingy carpeted Chinese restaurant that serves quite expensive food for what it is. Dirty ugly carpets, cheap . 3 dishes , £69, 2 people, expensive service charge for literally no service

dont know why people were complaining their service. i went there for lunch, it was excellent. the bbq pork and roast duck are superb!

Amazing food, absolutely recommended! The place doesn’t look amazing from the outside and it isn’t fancy inside either but the food is just great

Food was reasonable. But was put off by the manager when I asked to waive the discretionary service charges, he answered me rudely “why do you wanna waive it” 🤬🤬🤬

Food was cold. Then they microwaved it. It was still cold.🙂

Famous for the roast duck but they have an extensive menu (try the Sichuanese dishes from the special menu) and prompt, efficient service. We have been eating here or getting take away duck for many years and have never been disappointed. In the quieter hours, there's even some friendly banter from the staff.

Terrible service!! (The waiter will yell at you when taking your order so be prepared)

Used to frequent Four Seasons for their roastduck as they are one of the best in town. However, this time round, it is disappointing, the duck wasnt even crispy and not flavourful - the flavours were all from the soysauce that the roast duck was drenched in. I wouldn't recommend this place for roast duck now.

Terrible food. Tasted bad, the noodle soup was horrible. Stay away from this place.

Service fees too high! Avoid this store at all costs! not recommendable.

The place is small and full, but we got served very quickly and the food was very good!

Came over from the usa to visit London, we wanted to try this restaurant and when we entered the guy behind the front desk said we don't like black people please leave I have never had such a racist encounter in my life in the us or uk. Please avoid at all costs.

This place is the worst we been, the persons are very rude and there is not consideration for its customers, the worst service we been in more than 25 years in China town

Very accommodating to get 20 of us in and sat down on a busy Friday night! Food was excellent and customer service was great too! I’d definitely recommend going there again

Very small place with pretty good food! We ordered half a Boneless Lacquered Duck (not the Pekin), quite good, but for us a little cold. Very good flavor, with a sweet touch. To accompany the rice and egg and with both dishes, we were quite satisfied to then have some dessert in Chinatown. Priced like everything in London, quite expensive. The service was good and very friendly, but the place was quite small and narrow. There are usually queues outside!

Not as good as their branches in Bayswater.

Ehhh ganske mid / very mid Hella expensive id rather eat at home as an asian

Food is amazing but very expensive. Service is very good and polite. Atmosphere is average.

I do not recommend. Overall, terrible service, tasteless food, small portions, too high prices

Staff were quite nice, which is surprising for the area. Reasonably priced and decent quality: we had the below for the three of us and had lots left over for the doggy bag :) Barbecued Pork Chilli oil Pork dumplings (spicy!) Garlic duck House special fried noodles Egg fried rice

The duck is amazing and the option to remove bones just blows everything out of the water. Please use plastic containers for the duck though, these paper ones weren't made for the Four Seasons! Lamb stew with tofu aint bad either

Our visit to Four Seasons on Wardour Street revealed a very casual ambiance, with the restaurant bustling and full, particularly after 6 pm. Arriving early is advisable due to the no-reservation policy, preventing long queues. The star of the show was undeniably the duck, leaving us eager to order it separately on our next visit. While the food delivered an authentic Chinese experience, the bustling atmosphere created a sense of haste, making it challenging to enjoy a leisurely meal. Nonetheless, for those seeking tasty Chinese cuisine, Four Seasons offers a flavorful experience, especially when you plan accordingly.

Used to come here a lot in the past but was disappointed with the BBQ pork on rice. BBQ pork (char siu) was dry. Also, too much rice for BBQ meat on rice. Not as good as it used to be. I wouldn't say it's good value for money.

Bought soya chicken for takeaway, had to steam it again as meat still pink ,not properly cooked .Expensive and still has work to do

The food was simply delicious! There are three Four Seasons and this is one of them that we have been making repeat visits. We tried something different this time: roast dock in orange sauce, and it did not disappoint at all! The star is still the stir fry beef Hor Fun. visited: 30 Dec, 2023

Yummy food and quick service. We got the pork and duck combo dish and the sauce on top was delicious, I could have had just the sauce with rice and been happy! It's a little pricey but I think it's still worth it.

Very unprofessional! I ordered three different types of meat with rice however I was given two completely different types of meat instead!!!!

Recommended place for Cantonese dish. Had the roasted duck, char siew and siu yok(roasted pork) rice. Roasted duck is awesome and juicy, even with the breast part. Their Chinese dishes like the spicy beef is also must-try

Favourite Chinese restaurant here couldn’t stop eating!

这家文兴在China town门口，环境一般，服务还好，没有网评那么糟糕。猪肚鸡还不错，但也就是还不错，建议合理期望值。茶水2.1磅，米饭4磅，另收服务费