Four Seasons in City of London, Westminster

We went there on a Sunday to dine in, and from the moment we arrived, it was a disaster. The guy at the door, who is supposedly the manager, was shockingly rude and mean. He told us, if we wanted to eat outside, we’d have to pay first—which is fine, but we hadn't even decided what to order yet. When we asked to sit inside because we might want to order more, he glared at us and, in the most condescending and hostile tone imaginable, told us to either pay and sit outside or stand around for 20–30 minutes. The place was practically empty, yet he still made us wait! To make things even worse, while we waited, he let in people who arrived after us, for absolutely no reason other than to make us feel unwanted. When he finally walked away, another staff member noticed us standing around and seated us immediately. Inside, almost all the tables were empty! This guy had us standing outside for absolutely nothing. It’s like he took some twisted pleasure in making us wait. Honestly, it felt like he was judging us based on how we looked and decided he didn’t want us there. The level of rudeness and unprofessionalism was shocking. I’ve never been so disappointed to be treated this way when I just wanted a meal. Unbelievable.

The food tastes average. I don’t know what kind of services I bought with the 12.5 service fee. Are you charging this for serving me a dish?

Excellent lunch with my wife. Food ans service were great.

Absolutely amazing food and service ⭐⭐⭐⭐⭐

The service was deplorable, boss not friendly and waiter in too much of a hurry to throw us out. I didn't give 1 star because the food was good

Four Seasons offers delicious food and friendly staff. We ordered roast duck, stir-fried pak choi, beef fried rice, salt and pepper soft shell crab, BBQ pork, and stir-fried prawns with vegetables. Everything was absolutely delicious!

Luv the duck sauce my goodness!!! All the food here is what a real Chinese restaurant should taste like.

I had an extremely disappointing experience at this restaurant. The service was terrible from the moment we walked in, with one of the waitresses displaying a rude and unprofessional attitude throughout the evening. When I asked to remove the service charge, as I felt the service did not meet any acceptable standard, I was met with hostility. One of the staff members repeatedly questioned me in an aggressive manner, asking why I wanted to cancel the service fee. I explained that there was simply no service provided, and the manager responded dismissively, stating that just bringing the food to the table counts as “service.” To make matters worse, the same rude waitress loudly pointed at me and shouted, for the entire restaurant to hear, that I had refused to pay the service fee during a previous visit. This was a blatant lie, as it was my first time dining at this establishment. I felt publicly humiliated and disrespected. This was an incredibly uncomfortable and unpleasant experience. I do not recommend this restaurant to anyone who values good service or respect as a customer.

Not friendly, overpriced, go to the restaurant nearby, this is the wrong for season!!!

London hustle went delivering there and I think he done it very very good

This Chinese cuisine restaurant is located in Chinatown, Soho, on Wardour Street, next to the entrance arch.

So bad service, the duck came shredded, when I asked why you shredded it the manager James said you should tell us not to, I said no one told us it’s shredded and the picture was whole, he said I cant do anything and I will throw it in bin!!!

I have been coming to your restaurant several times a year for more than a decade. Over the last year the duck portion has become smaller and smaller. I always take half the portion home to have as dinner which is why I order half. Yesterday was an absolute joke. I had no more than 6 pieces of duck and only 2 middle parts. This didn’t even fill me up let alone taking anything away with me. I may only come several times a year but each time I spend over £100. Unfortunately i be looking at trying somewhere else for the future.

My favourite restaurant in Chinatown!

Food was poor, tasted like cooked Yesterday, we did not eat up all. Duck was okay. Service not very kind, discretionary service charge was added automaticly, no "thanks" or "good bye".

Really tasty minced beef fried rice, salt and pepper squid was a bit bland.

Very picturesque place with the typical counter hanging the lacquered ducks, and a very cozy small terrace with the possibility of eating inside or outside. Prices according to the quality and quantity they serve. With a very extensive and varied menu for all tastes and pockets. Really friendly staff with initiative to guide you in different languages Courtesy of a plate of cut orange when you finish your meal and pay, a detail that earns them better reviews

service was absolutely appalling. I visited the chinatown branch this week and will never be going back. the staff were incredibly rude. i was screamed at by waiters when i wanted to order more food, ignored repeatedly by waiters who just walked straight past me multiple times when i wanted to ask for water (they saw me). overall was treated horrible which is unacceptable as a paying customer. all i was offered was a few free lollipops as an apology. absolute joke. i wouldn’t recommend this restaurant especially if you are black.

Really poor food quality extremely poor food and a serious hygiene concern pink chicken which is clearly uncooked

Enjoying a really good and big portioned (can serve as a warning too) food! Would really like to come again!

Cantonese Duck Roast was awesome. Little bit oily but full of flavours and delicious in taste. Must try item in China Town, London.

First time visiting this branch having been to bang-bang in Colindale previously. I didn’t have super high expectations due to the low review score here but I was pleasantly surprised on all fronts. Came with a party of four and we had a wonderful lunch on Sunday. The restaurant was fairly empty and we received great service, we were allowed to try some of the rice wines before buying a bottle. Although I didn’t get a photo the duck was superb as was the char Sui pork,l and chicken boodles we ordered. Everyone was full and everything cost £30 each. My friends who had never tried Cantonese roast duck before were blown away and loved the meal. Even though the restaurant is a little shabby I think that’s part of the charm. Great food, lovely staff and excellent value. Hope to return again one day

Roast duck and egg fried rice was amazing! Highly recommend

Very poor customer service, rude waiter. There is also hidden charges

Highly recommended my friend and his family to have dinner on Monday. I was so disappointed and embarrassed . The main dish was the whole duck which I highly recommended arrived last only after we enquired ! Standard of the roast duck was poorly deboned and presented. Imagine the steamed turbot was presented before the roast duck and thankfully the mixed seafood tofu soup was its usual good standard.

A popular place for roasted duck in London. They now have 2 shops in Chinatown, in addition to the original shop in Bayswater, London. The quality can match those popular roasted duck in Hong Kong. Tender and juicy. They offer many other tasty dishes too. Queue is expected during typical meal hours. Try to avoid these times if you don't want to queue for a meal.

Hi, to the manager named James, told us there is a minimum pay all day at £15 per person. For whom wanna have a meal here, I have to tell you that if you are Chinese, you have a minimum pay when u order lol. But if you are from other countries, they actually never heard of there is a minimum pay! I asked one of the customers next to us, they had no idea but we got told there is a minimum pay lol!! I have been to this place a few times, since when it got a minimum pay. Staffs have not noticed us before we ordered anything and insisted that the minimum pay is all day, and will not applied to their delivery since they not doing any business with deliver lmao

I know they do great food and good service, I've had it in the Gerrard street branch but on my visit to the Wardour street restaurant I was quite disappointed, felt like they didn't really care, I'll let the photo explain.

Hello, I am your customer, I have purchased from you at both branches in China Town so many times but your service really disappoints me. I always buy Whole Roast Duck but this is the 3rd time you sold me not a whole duck, my order was missing a lot of pieces , this look like half duck and especially without 2 thighs, which is what I like to eat the most. You have lost me as a customer, I will not come back to any of your branches again. I hope that after my review, you will look back at your service and make changes, so that no more customers will be disappointed like me. Goodbye and hope you will develop further.

I came here with my friends for having a typical cantonese experience and we weren't disappointed! 👩‍🍳The Crispy duck was truly mind blowing and I really liked the sauce that was mixed with the rice and the meat! The staff is kind and fast, we had a lovely chat with one of the waiters. The restaurant inside could be improved. I would come here again😊

Had the lobster takeaway. Not disappointed. Very very good. Lots of yee mein noodles. The lobster was succulant and price was reasonable. Their roast duck is excellent too. Within the top five roast duck in the UK.

Delicious pig stomach soup, beancurd dish and sweet and sour pork dishes to go with rice. Hit and miss with the service but wasnt expecting much as long as food was timely. Carpeted restaurant at the lower ground floor does feel abit yucky. But was compensated with good food.

Ordered roast duck which was really tough to chew. Feedback to staff and got no apology for the low quality duck meat. Garlic kailan was bland. The only dish that is good was the sour and spicy soup. For the price, 25 pounds for half a duck, we were rather disappointed .i was told they have four outlets, so maybe we were unfortunate to step into this one.

i had lunch here on 28 May,that time i visited chinatown in London.and i noticed this famous cantonese restaurant.they are famous for its roast duck.this wardour street branch is the first four seasons restaurant i visited.staffs here attentive,a male staff suggested me to try their triple meat platter rice,so i ordered one, also ordered fried dumplings and a tea pot. for the triple meat platter,i chose roast duck, roast pork and BBQ pork.all were delicious, the sauce flavorful, not too salty,a bit sweet,not bad! roast pork mostly fatty meat,not salty,yummy! BBQ pork a bit crispy and sweet. but if you ask me, i would like to recommend their roast duck. it is really tasty, meat tender, juicy, and melt in your mouth.the roast duck is boneless,so make it more tastier.highly recommended!

Chicken fried Rice has given me food poisoning

Great late night Cantonese food. Service is quick. Roast duck was delicious

Our first visit on 12th May 2024 was a fantastic experience as we sat outside on a beautiful sunshiney warm day in London. The quality and flavours of the food were superb, and it was also inexpensive for its quality and portion sizes. Being lovers of Bourgogne, we also enjoyed the Chablis by the bottle which was very good and reasonably-priced. Both staff as well as owner greeted us warmly and the service was very fast. This will be one of my greatest memories of good times spent in London with my wonderful husband for many years to come.

Five stars because I can't give six. Peking duck out of this world! Worth every penny!

Very good service and accommodative to our request . Good food .

Dingy carpeted Chinese restaurant that serves quite expensive food for what it is. Dirty ugly carpets, cheap . 3 dishes , £69, 2 people, expensive service charge for literally no service

dont know why people were complaining their service. i went there for lunch, it was excellent. the bbq pork and roast duck are superb!

Amazing food, absolutely recommended! The place doesn’t look amazing from the outside and it isn’t fancy inside either but the food is just great

Food was reasonable. But was put off by the manager when I asked to waive the discretionary service charges, he answered me rudely “why do you wanna waive it” 🤬🤬🤬

Food was cold. Then they microwaved it. It was still cold.🙂

Famous for the roast duck but they have an extensive menu (try the Sichuanese dishes from the special menu) and prompt, efficient service. We have been eating here or getting take away duck for many years and have never been disappointed. In the quieter hours, there's even some friendly banter from the staff.

Terrible service!! (The waiter will yell at you when taking your order so be prepared)

Used to frequent Four Seasons for their roastduck as they are one of the best in town. However, this time round, it is disappointing, the duck wasnt even crispy and not flavourful - the flavours were all from the soysauce that the roast duck was drenched in. I wouldn't recommend this place for roast duck now.

Terrible food. Tasted bad, the noodle soup was horrible. Stay away from this place.

Service fees too high! Avoid this store at all costs! not recommendable.

The place is small and full, but we got served very quickly and the food was very good!

Came over from the usa to visit London, we wanted to try this restaurant and when we entered the guy behind the front desk said we don't like black people please leave I have never had such a racist encounter in my life in the us or uk. Please avoid at all costs.

This place is the worst we been, the persons are very rude and there is not consideration for its customers, the worst service we been in more than 25 years in China town

Very accommodating to get 20 of us in and sat down on a busy Friday night! Food was excellent and customer service was great too! I’d definitely recommend going there again

Very small place with pretty good food! We ordered half a Boneless Lacquered Duck (not the Pekin), quite good, but for us a little cold. Very good flavor, with a sweet touch. To accompany the rice and egg and with both dishes, we were quite satisfied to then have some dessert in Chinatown. Priced like everything in London, quite expensive. The service was good and very friendly, but the place was quite small and narrow. There are usually queues outside!

Not as good as their branches in Bayswater.

Ehhh ganske mid / very mid Hella expensive id rather eat at home as an asian

Food is amazing but very expensive. Service is very good and polite. Atmosphere is average.

I do not recommend. Overall, terrible service, tasteless food, small portions, too high prices

Staff were quite nice, which is surprising for the area. Reasonably priced and decent quality: we had the below for the three of us and had lots left over for the doggy bag :) Barbecued Pork Chilli oil Pork dumplings (spicy!) Garlic duck House special fried noodles Egg fried rice

The duck is amazing and the option to remove bones just blows everything out of the water. Please use plastic containers for the duck though, these paper ones weren't made for the Four Seasons! Lamb stew with tofu aint bad either

Our visit to Four Seasons on Wardour Street revealed a very casual ambiance, with the restaurant bustling and full, particularly after 6 pm. Arriving early is advisable due to the no-reservation policy, preventing long queues. The star of the show was undeniably the duck, leaving us eager to order it separately on our next visit. While the food delivered an authentic Chinese experience, the bustling atmosphere created a sense of haste, making it challenging to enjoy a leisurely meal. Nonetheless, for those seeking tasty Chinese cuisine, Four Seasons offers a flavorful experience, especially when you plan accordingly.

Used to come here a lot in the past but was disappointed with the BBQ pork on rice. BBQ pork (char siu) was dry. Also, too much rice for BBQ meat on rice. Not as good as it used to be. I wouldn't say it's good value for money.

Bought soya chicken for takeaway, had to steam it again as meat still pink ,not properly cooked .Expensive and still has work to do

The food was simply delicious! There are three Four Seasons and this is one of them that we have been making repeat visits. We tried something different this time: roast dock in orange sauce, and it did not disappoint at all! The star is still the stir fry beef Hor Fun. visited: 30 Dec, 2023

Very unprofessional! I ordered three different types of meat with rice however I was given two completely different types of meat instead!!!!

Yummy food and quick service. We got the pork and duck combo dish and the sauce on top was delicious, I could have had just the sauce with rice and been happy! It's a little pricey but I think it's still worth it.

Recommended place for Cantonese dish. Had the roasted duck, char siew and siu yok(roasted pork) rice. Roasted duck is awesome and juicy, even with the breast part. Their Chinese dishes like the spicy beef is also must-try

Favourite Chinese restaurant here couldn’t stop eating!

这家文兴在China town门口，环境一般，服务还好，没有网评那么糟糕。猪肚鸡还不错，但也就是还不错，建议合理期望值。茶水2.1磅，米饭4磅，另收服务费

Nos lo recomendaron a pesar de la puntuación en google maps. Platos abundantes. El arroz que pedimos estaba muy rico. El pato cantones también. Pero lo que más nos sorprendió fue la sopa picante ESPECTACULAR. Precio unos 25 libras por persona.

Buena comida en un restaurante con mucho bullicio y mesas muy juntas sin casi espacio

Always visit this place when we return to London as we love their duck. I remember my daughter ate almost half of the duck and my husband didn’t get to taste much of it. We had to return the next day. Not disappointed as the duck is really fatty.

We came around 10.30 and we order the roasted duck and the soup. Both of them are delicious The portion are big We definitely will come back to try other menu

Good food but beware of the waiters, they try a few tricks to get you to spend more money.

There are 3 restaurants in China town. This one always seems to be the least busy and service is fast and friendly. And of course the food is great at all.

There are always pack of people queueing.

Great food and service. Will recommend.

Check your receipt for hidden charges.

This place came recommended and the food did not disappoint. I had the three meat combination which was good although the duck was a little cold. I would still go back.

Recommended to go to Gerrard street branch instead. At here the portion of duck is not worth the price

My food was half cold and half warm, obviously the food has been just heated up and slapped on a plate. Very cramped. My local Chinese shop in croydon sells better food for half the price. :(

"terrible experience. 16pounds received only three thin slices each of char siu and roast duck. When I complained in person, I was almost assaulted. Since there was no response when we complain on Uber eat and no one answered our calls, we went to their restaurant to seek compensation or resolution. The waiter was extremely rude, blamed us for having bad attitudes, accused us of causing trouble without reason, and even threatened to fight us.

Great little place. Excellent service delicious food very fast. Going back again definitely recommend

A pleasant surprise. I was immediately shown to table and was pleased to see that the restaurant was filled with Asian people, a good sign. The food was delicious and came quickly. I will definitely go back. Evidently they are under new management and are doing a great job.

Best duck , best pork I love it

Came here for a dinner while visiting London. Having grown up Boston Chinatown and then have frequent travels to Hong Kong and Singapore, I developed a love for Cantonese style Chinese food. And this place seemed to fit the classic Cantonese style restaurant (has the BBQ meats hanging by the storefront window). We tried the three classic Cantonese BBQ meats, Char Sui Pork (lean meat), Roast Pork/Roast Pig (pork belly with crispy skin), and Roast Duck. We were not disappointed, the food was great. The service was polite, but average. The restaurant was a bit, cramp, but typical, just like other restaurants of this kind in large cities where space is minimum.

Very surprised that we have Hong Kong tasted roasted pork with a reasonable portion that we have ever had in UK, fried beef rice was exceptional yummy as Hong Kong style, hot pot pork stomach and chicken with black pepper was delicious, I will definitely introduce to my friend and come again. Everything was just liked Hong Kong style.

Un asiático decente para comer en pleno chinatown. Nota general 8.2/10 Pedimos: Dim sum de carne:7/10 Pollo agridulce: 9/10 Fideos con soja: 8.5/10 (abundante) Rollitos: 7.5/10 Precio final 40 libras Pedimos de beber un ice tea chino, bastante Dulce pero rico. Recomendable por precio, calidad y ubicación

This is one of my favorite restaurant in london. Every time I visit london I eat here at least twice!

The roast Cantonese style duck never disappoints! The pork belly was also very good.

Server was SOOOOO disrespectful, asked for a simple change of menu items and got a reply of if you don't like it don't eat. When I was paying, wanted to pay cash and the same lady just threw the bill tray at me, and the change was just thrown on the table. Such a bad experience!

I don’t knw why they are always in a hurry!!neither the restaurant was busy nor the customers were waiting outside!!and the chilly oil that we received in the end was way too spicy!!noodles were the best part of all dining experience !!!the ending can’t be this bad with the experience we had at this restaurant!!with out any explanation the Person/boss who he called himself!!! gave us the most spicy sauce that made my wife sick!! When I went to the boss and told him he claimed that I was swearing instead he came out and started to swearing In front of all the customers,is this the kind of service you receive for telling them that your wife got sick with the sauce!!!if my wife gets more sick I will have to call the lawyers as the food that was given was not what we asked for !!nor the boss can speak English to give us proper explanation isntead he was rude arrogant!!Hell of an experience!!!!!!!!

Came here for the good reviews on the duck that my husband wanted - it was good but smallish portion & quite pricey. I had chicken noodles that was also nice, bit oily. We visited with our baby who was very well behaved…they seemed annoyed when we walked in with our pram (foldable and small) & then they brought the bill to our table without us asking while we were still eating which I found incredibly rude (assuming cause of baby..?). And they added service charge is also ridiculous. Didn’t enjoy the energy there, very tense .

Highly recommended. No nonsense Value for money chinese near arched entrance to "China town". Very busy- but able to get a table for two. Good efficient service. Great food- had amazing crispy duck starter!

Came here on a Friday night for whole roast duck, egg fried rice, and choy sum. Food was great, and staff were attentive. Will visit again.

Came here during a visit to London to mark my Birthday. We noticed that everyone else in the restaurant (café) was Chinese and this gave us the confidence that we were going to get as authentic experience as possible in UK. and we weren't disappointed. We both agreed that it was the best Chinese food we had ever eaten. Stand-out dish - fillet steak in Cantonese sauce.

the best roast duck in China town !

Came here for lunch as I used to love this place for their roasted duck 10+ years ago when I was living in London. We ordered their Cantonese roasted duck and their 3 combination of meats but were quite disappointed. The duck / other meats were not up to the standard that I used to remember - just short of mediocre. Furthermore, the price of the meal was absurd - we even got charged a "discretionary service charge" which we didn't even know about. It was a sad experience and I don't think I'll be coming here again. :(

Crispy pork belly and bar b q pork are the best. My kids also like yeung chow fried rice.

The food was incredible. My waiter Ricky was incredibly friendly and helpful. 10/10 experience, can’t wait to go back