Golden Phoenix in City of London, Westminster

food was nice. service is pretty inadequate, asked for our drinks as soon as we sat down not having even looked at the menu; had to wait a while for our order to be taken; not friendly at all would just snatch away plates and order customers to go to the second floor despite tables being empty. £80 for four dishes and one bottle of water is quite pricey.

Overprice. Rude staff. Never again

Although most of the food was tasty two out of four family members got either food poisoning or just were unable to digest it.

Food quality was good. Pricing was decent for chinatown. Quick service

Noisy, hasty and unpleasant service, the price of a gourmet... Enough to spend an excellent evening!

I just random pickes one at Chinatown and this really surprised me. The taste of food is very similar to what I have had in Hong Kong before. The price is reasonable. Staff could speak in Cantonese mandarin and English. I will revisit in future.

Great restaurant in China Town. Staff are very efficient and kind. Food was absolutely delicious! We got a set meal for 2 with a bottle of wine and it did not disappoint! Great value for money too! Will be coming back again!

The service is not up to standard where few of them are really rude..ordered Mala tofu which is not authentic.. dim sums are normal

Tourist trap avoid! Please read review before having dinner in Chinatown!

7 out of 10 We went there for lunch, place seems to be very authentic considering the type of clients, menu and decoration. We ordered vegetarian dim sum and vegetable spring rolls as starters. I loved the dim sums, they were tasty, fluffy and full of flavour. Only 1 type of dim sum were suitable for vegetarians and they have a huge menu so that was a low, but the one suitable is very good. Spring rolls crispy and tasty, good, but not as good as the dim sum. As main we ordered vegetarian noodles with veggies, mushrooms and tofu. This was good but has nothing special, average noodles. Service was good and quick and prices are affordable considering quality and size of dishes. I would totally recommend the dim sums.

Main food was so bland and tasteless with no seasoning at all, i ordered squid with vegetables and they gave me two slices of a carrot and a mushroom. For the price it was terrible I've never had such bad food. However the starters were nice

Been there three times. The first two times were good, duck with ho fun was amazing. Yesterday, every piece was 50% bone. I complained, and they explained that ducks had bones. I said I'd never had duck with bones before and that somehow all restaurants manage to remove it. She said if I wanted without bones, I should have ordered another item. I wanted to say that it kinda goes without saying that most people would not enjoy having bones in their food, but the staff's English is pretty poor and I reckoned the lady wouldn't understand me.

Excellent food, very nice personnel.

Food was served in 5 seconds, can’t be freshly made. I wouldn’ t give it to my dog. Uninterested personnel en very tasteless. On top of that they charged 10£ service fee. This is an ordinary Chinese tourist trap. I told the waiter that if he tried to serve this in China Xi personally would kick him in a camp😖

Food was "okay", much better for the price. Service is very courteous, but I found it very rude that you had to pay a fee of 7 euros.

Golden Phoenix in London is an oasis of flavor in the city's culinary landscape, offering an authentic Chinese cuisine experience. The food is simply exceptional, each dish prepared with meticulous attention to detail, from the deep and complex taste of the sauces to the freshness of the ingredients. The extensive menu offers a wide range of options, from the classic Pui Gong Bao, with crunchy peanuts and perfectly balanced spices, to the exquisite Salmon in Sweet and Spicy Sauce, which surprises and delights the taste buds. Portions are generous, ensuring that every customer leaves satisfied and wanting to return. In addition, the restaurant's atmosphere is welcoming and the friendly staff contribute to an unforgettable dining experience.

Good atmosphere, food tasty and service also good. We will be back.

Wouldn’t return. Starters were like rubber and could not be eaten. Removed from the bill. When explaining to the server, she was very defensive. Finger pointing from the bar area over to our table when talking to colleagues. Service charge of 12.5% automatically added. Refused Scottish money so be very aware of this before sitting down to eat.

Staff not very friendly. Food pretty tasteless.

Terrible service! The food was terrible, you couldn't eat it... In addition, the staff charged a tip of 14 pounds and when we asked for it to be deducted and that we didn't want to give a tip, they said we had to give it because it was in the menu... They threw the dishes on the table to us like dogs!

Food was “okay”, service attentive. In the end we got the bill where the portion of rice was charged an additional €7, although rice is usually included with chicken curry. In addition, tips were charged extra.

The worst Chinese I’ve ever had, tasteless and doesn’t even look nice…..terrible service and even worse food !!! Stay away from that place!!!!

The staff was super rude, no smiles at all. When me and my friends wanted to split the bill, we got an 'ugh', like lighten up! Food also wasn't good. I asked for boneless chicken and it was awfull. I left the place hungry and €30 lighter for lunch without drinks. Don't go!

Good food, definitely get the dumplings!!

Had a very late dinner. Food came fast, was tasty. Not the greatest nor the cheapest, but it served its purpose. Hard to distinguish from the outside which chinese is the best

Basically a scam, not worth coming. Food is way below average with absolutely no taste.

Service is diabolical we were beyond rushed by staff with our meal to eat n get out the door clearly because we are not Chinese yet noticed and observed Chinese people on neighbouring tables were given service with a smile, not rushed and treated with humanility whereas we were wanted out n like our money isnt worth the same, food was super greasy n cold. Avoid avoid avoid unless you want grumpy waitresses who clearly dont want to serve you

Good and tasty food very quick also.

Friend recommended me to go for the dim sum at brunch but couldn’t make it. Went for dinner instead. The dim sum in the evening tasted like they are from a central kitchen. The dinner dishes were rather basic in flavour.

Nice atmosphere and good dishes

The food brought me back to my childhood, especially the chilli oil dip with shrimp paste. Thank you

I visited this restaurant on Friday evening with a friend. After a long day at work and a light lunch I was really looking forward to indulging in some delicious Chinese food. Unfortunately I was left very disappointed. After scanning the menu for a few minutes I decided to order the below. Starter: Mini Vegetable Spring Rolls and Chicken Satay. Main: Sizzling Beef with ginger and spring onions and Egg Fried Rice. Once the waiter acknowledged we were ready to place our order he came over and asked if we wanted our mains and starters together. I responded saying I would like my starter first. The waiter then informed me that if I had my starter prior to the main my friend would be waiting a while for his main as he only ordered a main. I responded saying I understood and that my friend could share my starter in the interim. Usually once you respond the waiter goes to the kitchen and reappears with the food. This particular waiter remained and for some reason was visibly frustrated. He then repeated that my friend would have to wait for his main despite us already saying we were fine with this. In the end my friend just said to him to bring the mains and starters all together. The waiter then walked off looking irritated. Eventually the food arrived. The starters were really nice and tasty. However the Sizzling Beef was Bland and boring and the rice tasted like it was cooked about 4 days ago. Imagine rice that's been in the fridge for a few days then you heat it up for about a minute or so in the microwave. The food was edible but unsatisfactory. Frankly speaking I would have been better off with a Pot Noodle. Despite the nice surroundings and delicious starter, I wont be returning due to the DEAD main and inpatient rude waiter. If you want great tasting authentic Chinese look elsewhere.

Loved this Chinese restaurant halfway along Gerrard Street the main street in Chinatown. Crispy duck was the best I've had in a long time though needed more Cucumber and spring onions. Other dim sum was also good. I loved the decor too on all 3 floors. A giant fish tank at the bottom and great views to the street, a beautiful curved staircase leading to the first floor then beautiful windows on the second floor.

Don't believe the bad reviews. The service is nice, food is good and deserves a higher rating. Service charge is standard in most central London restaurants.

Food is not good! Don’t wanna talk about the service… very unfriendly and annoyed. Would not recommend!!!!!!!!! There are way better options in china town.

The worst and lousiest Chinese meal I've ever had... only the spring rolls I bought were edible and after 2 bites of the main course we left. When you criticize, you suddenly become even more chilled and understand almost no English, and the five of us paid over 200 pounds. Hopefully we can stop more tourists from visiting, it only works because so many people stumble in...

Stir fried rice tasted like absolutely nothing. No seasoning, no soy sauce, no salt, no msg, nothing… we asked for some additional vegetables to add some flavour to the rice, they tasted like… surprise… no-thing… The service was very disinterested, said they don’t have a small portion of vegetables, and also no sauce… on the plus side, there was a golden dragon on the wall…

Vi ble annefalt å dra her og fikk en hyggelig opplevelse. Flott stort lokale med personell som nesten løpte hele tiden da de hadde mange kunder. Her hadde de kontroll på å få servert alle. Det som var negativt var at vi følte også at de hastet oss litt med å få mat og ut igjen. Prøvde å få kontakt med de flere ganger for å apørre om soya men det gikk litt tid før vi møtte kontakt. Eller svært bra.

Came here for dim sum lunch on a weekday. The food was served really fast and it was delicious. The service was good, a member of staff was often around to collect empty plates and check if our tea needed topping up. Prices were fair for the amount of dishes we ordered.

Drinks from cans, food tasteless, cold and the unfriendly waiters.

This is our go to place for me and my Chinese wife, when we want dim sum.

Terrible service. So rude. You’d know they automatically add a 12.5% service charge do they don’t have to bother. Forgot part of our order, really rude. And the food was utterly bland.

Large venue with good ambiance. Peking duck, fish fillet, and lobster were all tasty. Satisfied overall

Extremely and unnecessarily rude service. Each one of the waiters ignored us and when they spoke, they were really rude to us. Avoid it, the food doesn’t deserve the money or the time.

Terrible service. So rude. You’d know they automatically add a 12.5% service charge do they don’t have to bother. Forgot part of our order, really rude. And the food was utterly bland.

food was average, service terrible, rude staff and gloomy atmosphere

I'm giving 1 star because, although food and atmosphere was good. The rude waitress and her service ruined our entire experience. Saturday 16th at around 10pm, we went to the restaurant. Our waitress was full of attitude and really took the enjoyment out of our evening of dinner there. She didn't check on us, so we had to keep calling her for extra items, drinks etc. Then at the end she argued with us about not accepting our Scottish notes. She kept refusing, then finally took it, only to slam our change on the table and storm off. Absolutely shocking behaviour. We spent £215 in this restaurant, don't expect to be treated like this.

Bad service and bland food, not worth the price. Staff has no patience to answer simple questions about the food. Food came out pretty quickly though, and portion sizes were as expected.

Noodles with chopped pork and chicken, cold meat, my girlfriend didnt even eat it up, waiter was cold too, i almost eat up and she was already taking the plate, very bad first impression of chinatown and this restaurant, never again

Food is not fresh, overpriced and poor service.

Amazing food! We got the prawn platter and some dim sum on the side and it all tasted so good - would definitely recommend

Medium-poor quality food, attractive place due to the excellent location. Too bad the dishes were not very hot and tasteless. Peking duck "house specialty", good but nothing exhilarating. I wouldn't go back

The food was excellent, particularly the crispy chilli beef. The staff worked hard and were pleasant. Prices seemed reasonable for London so all in all we were happy

Very good selection and tasty dim sum. Good value for money too. My usual place for Sunday brunch

1 of my favourite restaurants in China Town. The food is always great and service good

Food is below average. Lots of msg in the food. Makes you very thirsty after meal.

I wish I could give a negative rating!!! Worst !!!! We couldn’t even finish the food and they charged us £10 extra for card payment. Don’t go here.

Disappointing experience. They put way too much oil on all the foods, the duck and pancakes were terrible as well. The waitress shredded the duck at our table in front of us, it was just awful. They over charged us as well but I was just glad to be leaving at that point.

The waiter is mental, don’t recommend coming here. Too much pressure during ordering process.

We were forced by rude staff to order more food.

Food was nothing more than “okay”. Somewhat reasonable for the price. Service was very cool and dry and the toilets were unfortunately not clean at all. We wouldn't come back again.

Worst Chinese restaurant I’ve ever eaten at. Luke warm chicken and sweetcorn soups, the chicken tasted microwaved and days old. The egg fried rice was average. The duck and pancakes were fine but nothing special. The dim sum was like rubber and inedible. When we told the staff about the food issues they didn’t seem fussed about our concerns. There is so much to choose from in China town, make sure you avoid this place.

Never been before. Just wandering hungrily through Chinatown mid-evening on a March Tuesday. Busy with an upbeat buzz. We chose to sit upstairs. Lots of groups. Drinks without delay and orders taken after guidance from the water. Very tasty. We had a good time. About £94 total including booze for the three of us. Would come again.

Second time here with friends and it's been a great experience every time. The food is good. Good portions, good taste, good service as well. Lots of options too. Will come here again and again. The price is reasonable. About £30 per head with drinks for a filling meal with lots of variety.

Terrible food, extremely poor service and mandatory service charge of 12.5%. The worst £100 I've ever spent. Avoid at all costs.

A little disappointed to find a restaurant in the Chinatown district that offers not good Asian cuisine. Having dual Cambodian nationality, I often eat Viet, Khmer etc. The Peking duck was cold and frankly not good, it was almost frayed. The Cantonese rice was also disappointing, and the service unfortunately was more than expeditious...

Walk in booking. The wait was short. Excellent food. Varied and delicious dim sum lunch menu. Fast service. The seafood dim sum is highly recommended

Grandiose restaurant, food is tasty, staff are disgruntled, and the surcharge of 12% to be mindful.

Mediocre quality food, but the spring rolls and dumplings are excellent. Poor and inactive service. Very poor value for money.

With so many Chinese restaurants in this area it is easy to pick one, but you never know how it is going to go. This was found to be great. A very busy, very large restaurant opens up when you enter. It is across 2 floors with extra seating on a higher floor I was told as an overflow if required. We were seated on the 1st floor in a great table overlooking downstairs and the restaurant behind us. It is very nicely decorated, colourful and typical of an older style. We ordered 4 x soups as our starters which were lovely, the same quality really as anywhere else. Hot and tasty, they were 3 x chicken and sweetcorn and a crab and sweetcorn, delicious. Mains arrived promptly with larger than usual portions of egg fried rice ( easy enough for 2 people in 1 portion of rice if you visit )........the varying dishes of chicken with ginger and green pepper x 2, beef in black bean sauce and a chicken sweet and sour we found all quite nice. All 4 dishes had an abundance of meat and vegetables. ample indeed, nothing spared on quantity. Drinks were small bottles of beer which is a tad disappointing, and the wine a bit warm so we asked for ice. Not a brilliant drinks service. Service, we found very good and quick. We were not hurried at all, however we did notice how efficient the staff were at turning tables around us once customers had left. Very quick and very interesting to see. ( We were there in the middle of matinee West End shows and evening shows so it was extremely busy ) The bill was definitely reasonable for Gerrard Street, the heart of Chinatown. All in all a good choice.

After an evening in the theatre we decided to go for a chinese meal ,There is lots of restaurants in China town so we picked this one ...What A Mistake . The staff attitude is terrible when I said that the plates were cold I got a disgruntled reply stating " we serve our food on plates at room temperature" when the food arrived it was Bland Tasteless and luke warm this too was served on cold plates the rice was also poor and tepid . I have eaten at a lot of chinese retaurants and have in the past enjoyed some exceptional and well cooked food this was Not one of them . its also expensive for the quality and standard I would have expected .

It was a mistake to order too little for the number of people. It's because it's my first time. Even though the staff checked twice to make sure it was what I ordered, they didn't notice. It would have been better if you had told me directly, but I will try a more diverse and plentiful meal on my next visit!

It's the best way to deal with the problem of manger and the machine CB arrives at the table. Et les boison même pas mis dans menu. Don't look down on your own people, We are all Chinese.

Terrible restaurant and I ended up leaving after getting my starter. I ordered wonton soup which has been a favourite of mine since I was a kid and a dish I have had many times. When it arrived it smelt off and didn't smell at all like wonton, I reluctantly took a sip as did my wife and there was something not right at all with this dish. I just cancelled the rest of my order, paid and left the restaurant. Staff seemed miserable, the place we were seated had a cold draught and the toilets were not the cleanest. Looking the reviews on here and TripAdvisor I am glad I left when I did.

This has to be my favourite restaurant, great service and superb food!

Food is ok, but too expensive for the quality. Feels like mass-processing.

We returned by the setting, but the service was lousy, disorderly, expeditious and not pleasant waiters. The food was not good, tasteless chicken with questionable rice and extremely expensive, to avoid!

Girlie weekend, show then chinese. Food and service were amazing. Loved it xx

We came here for evening meal on our last night in London. It was really busy but they managed to find us a table as the restaurant is huge. There are loads of choices on the menu but there is a service charge of a whopping 12.5%. We had spring rolls, satay chicken and prawn crackers to start, all lovely. I had the chicken with ginger and spring onion and my husband had szechuan. You couldn't fault mine but whilst nice, his wasn't spicy at all, almost just tasted of sweet and sour. Absolutely loads of chicken in both dishes. The toilets weren't that clean and randomly there was a feather boa in the cubicle I went in! The food was nice and the meal prices were reasonable however the service charge is extortionate - the service given doesn't warrant the amount charged.

Service was quick and the food average. Starters ok but mains very bland, fried rice looked anemic. Gin and tonic was actually gin and lemonade but they argued the point. Biggest shock was when we got the bill. So expensive for what we got. Plenty more places to try so avoid this one

Amazing food. Fell in love with the fried noodle soup! The environment is a bit loud as expected but still very nice for a catch up with a friend.

Great for chinese food, very fast service, but don't expect smiles from the staff, they are too busy for that apparently!!

Food very good and staff nice too.

Pathetic food and worst customer service.. never to visit this place..

Wonderful greeting and seating. The venue is cosy, warm, and very vibrant. Shame the prawn crackers don't come free with every 2 meals, but they were very nice - especially with satay sauce! Table was very spacious and very clean, and the service was up there, but could have been better as no-one avaliable at times, but it was busy. Arrived ~4.30pm, and by the time we left at ~6pm it was extremely busy. Food was good, but it appeared and felt average. Toilets were very clean. I would vist again, most of the staff were very attentive and responsive, and did their best to ensure the meal went well.

The food didn't come at the same time. Cold rice, for which you have to pay £5. Then the cold duck. Anything but good! Give this place a wide berth. Unfriendly service and disgusting food. You notice this relatively quickly, as only tourists eat here. Tourist trap… summary: expensive and horrible quality

Vast place run by what semm to be unhappy and disinterested staff. We were told to find our own way to the third floor. Long wait for menu, room cool and had to put on outdoor clothes, drinks order when it came was mixed up with another table. Food was luke warm and at 'take away' standard, which was a surprise given cost and prime location in Chinatown. A bland aromatic crispy duck came with too few pancakes. Don't know why, this can't have been much of a cost saving. Salt and pepper squid was a bit soggy, lacked seasoning and the flour coating was under cooked and dominated the dish. Background ambiance was provided by the crash from a constant round of energetic plate and cutlery stacking. At the end a 12% service charge was added to the bill. When challenged we were told by a rather surley waiter that this was to be expected.

Great Chinese, in heart of China town

Absolutely awful experience. We had to move tables due to the door not closing probably creating a strong draft in the upstairs seating area. The waiter appeared unhappy we had moved - placed one dish on the table without speaking therefore, we didn’t know what/who the dish was for, he was just rude. The second dish arrived several minutes later and was luke warm. A waitress proceeded to pass our table whilst coughing partially into her hand, at this point we moved our food to the other side of our table. The waitress continued serving others without even washing her hands. I would most definitely not recommend this restaurant, the food is bland and service appalling! We were shocked as this has a five star rating on the door, perhaps an inspection is due. Extremely disappointed.

Awful experience from extremely rude waiter to unhygienic waitress and lukewarm food that was bland, worst Chinese we have ever had, definitely do not recommend this place - avoid.

I would encourage others not to eat at this restaurant. My partner and I visited 7th Feb for an evening meal. The waiter could do with some customer service training, he didn't speak practically threw a plate of food on the table and didn't bring my partners food for a few minutes. It would have been more appropriate to serve both meals at the same time. My partners meal was slightly warm and served on a chipped plate. The cloakroom was unclean with no running hot water. The waitress should not have been working with a cough, at one point she coughed while passing our table she continued to serve food without washing her hands. The meal was bland, definitely not worth the price paid. In my opinion this restaurant should be avoided, don't waste hard earned money on a sub standard service and food.

Since i was hungry, i would rate the food was good.

Food was OK, but really nothing special, and certainly not great value. A 12.5% non-negotiable 'service charge/ tip' seems a lot for the quality of service that is provided. This really.shpuld ve an optional extra that customers can leave at their discretion.

Awful service from the moment my friend and I walked in. The host was abrasive and rude. The server was also rude when we asked for menus. The food on the menu was different from what was offered on the menu screen outside. We ended up paying for the tea and soda we drank and leaving to go elsewhere for our meal. Avoid this place.

Très bon très copieux et pas si chère👍🏼

Schlechter Service, unfreundliche Mitarbeiter, Essen kam spät, Rechnung unaufgefordert gebracht. Mitarbeiter gestresst, bevorzugten chinesische Kunden. Preis-Leistungs-Verhältnis enttäuschend. Keine echte chinesische Küche.

Worst Chinese I've ever been in food tasteless and mediocre No atmosphere Just an in and out trail to make money Avoid at all costs

Oily food, overpriced, service was also not good, very congested for seating, bathroom was not well maintained and unhiegenic! I never want to go back

Worst Chinese food ever! Way too overpriced like any other China town restaurant, extremely greasy and unhealthy.....led to a bit of indigestion! Our local takeaway is better by a million with much tastier food at reasonable prices! What a waste of money! Disappointing!

Service was a joke , rude waiters and a bunch of scammers , food was also like cold dog food