Golden Phoenix in City of London, Westminster

My favourite Chinese restaurant in Chinatown, always come in here when I’m around central London. The food is fresh and always tastes really nice. We tried a couple of different dishes and they didn’t disappoint. Very accommodating as I had a pram as well. The staff was lovely too!

Food was good, Ling was a very kind waitress.

Good food but noisy and doesn't feel really cosy

The food was extremely bland and under flavoured, I would advise seeking one of the other restaurants, we tried some of the other places and they were much tastier in choice. Be warned the restaurant is extensive but the food comes too quickly and is very under seasoned. Shame.

Large, bustling restaurant in the heart of London’s Chinatown. Serves a good selection of Cantonese dishes and dim sum. No reservations at lunch but as it’s on several floors, there is usually no wait even at peak times during the week.

We not only enjoyed a fantastic authentic Chinese meal but were so well looked after by the professional staff at The Golden Phoenix. It was a truly memorable meal. What made it extra special was that Wenny personally made sure that we met up with our taxi driver afterwards as we were not familiar with where to be picked up. She spoke to the driver and actually took us to the car! Such genuine care and concern! Thank you again Wenny! You are an absolute star! ⭐️ we also had awesome leftovers the next day, so double the incredible food!

Fast service and good advice Own establishment Good food

From a dim sum perspective, this restaurant is very good. Not the biggest of selections, but we had the greatest hits of classic dim sum and all were excellent. No off-flavors, which can sometimes be found in shrimp and pork products. The food was hot and fresh. The service is good for Chinatown. They didn’t ask for a tip, nor was there an option on the card machine. Nice. As always, if you want the best service, bring someone who can speak the language. It is what it is.

Great menu, but service could have been better. But it’s too warm inside the restaurant. Vents definitely need a good clean. Very congested with dusts.

When we came in we were greeted by a lady who didn’t say hello or smile once- she just told us it was last orders (we’d been to a show), gestured to a table and walked off. Within 5 minutes we had 3 people come to ask what food we wanted and left with eyes of daggers as we asked for a minute more. I didn’t know there was no dim sum after 9pm so was disappointed already. The worst thing we ordered was the ribs which were more like 6 rocks of pig ankle covered in builders cafe ketchup and stank of vinegar which we couldn’t eat. Everything else was alright though but we felt like they hated us.

Ate there by chance in the summer of 2024. Best Chinese ever, super tasty, authentic food. Tastes much better than in Germany. The locals also eat here. Ok, the upstairs is getting old, so points are deducted for the ambience. The waiter (elder of the family?) could have exuded more friendliness, even though it was packed. But he was still attentive. We will DEFINITELY come back on our next trip to London. Highly recommended.

We invited friends over for tea. The food was as delicious as ever. The waiters were very discerning and took the initiative to refill our water. We will come again!

To be honest, the fried rice and soup with cashew nuts are really bad.

Great food, lots of variety to choose. Staff were very nice and attentive, easy to order and didn’t take much time for the food to arrive. A little overcrowded with tables leaving little space to walk through

The food is absolutely delicious, with authentic flavors. The noodles are perfect, the dumplings are flavorful, and dim sum are a must-try. The portions are generous, and everything tastes freshly made. Highly recommend!

This is my second visit. I went there last ( 10th Feb 2024 pm) with 14 friends, food was way more than fantastic and we had a short dragon show. Yesterday we had second visit ( 8th Feb 2025,we wasn’t able to celebrate Chinese New year on 29th Jan ) and as before, food, service and atmosphere on a really high level. I highly recommend this restaurant especially for big gatherings. Thank you and see you soon. PS. Unfortunately not much photos of the food as we was extremely hungry.

The food was nice, they certainly don't like you hanging around or make you feel welcome

Nice place, tasty food and prices are ok. Portions are smaller than you would expect from a Chinese restaurant. There is a surcharge included.

Nothing could make me go back here. They refused to take off the discretionary service charge after we tried to tell them we were unsatisfied with the very bland food AND the severe lack of service - had to ask for water multiple times before someone finally brought some , had to call someone new over anytime we needed an extra utensil, another glass of water, etc as nobody checked on us or ensured that we had what we needed during the meal. The lady we asked to remove the service charge walked away as soon as we started explaining that we were a bit disappointed and did not even listen to why we were unhappy. She said it “does not let her on the system” and cut us off mid sentence . She was very condescending when we paid the bill. We walked out feeling scammed and mistreated. There are many nice restaurants in Chinatown, don’t waste your time with this place!

I really enjoyed the dim sum… especially the tripe in ginger sauce. If you are experimental, I will recommend this!

If you're looking for bad food and unfriendly service from tired waiters, then this restaurant is the right place for you. I ordered sweet and sour chicken, but the meat smelled spoiled, and the dish was only lukewarm. It was by far the worst Chinese food I have ever eaten.

Si estás buscando mala comida y un servicio antipático de camareros cansados, entonces este restaurante es el lugar adecuado para ti. Pedí pollo agridulce, pero la carne olía mal, y el plato estaba tibio. Fue con mucho la peor comida china que he comido.

The authentic Chinese food was very tasty! We were lucky to be helped by very nice staff, who made recommendations and we were very satisfied. And half peking duck was really very tasty!

We had a lovely time and was happy to celebrate Chinese new year 2025🐍and celebrate wearing red tops. 2025年新年快樂

Heute haben wir dieses Restaurant besucht, ohne vorher TripAdvisor zu checken. Von außen machte es mit dem Aquarium und der ansprechenden Gestaltung einen guten Eindruck. Leider war die Erfahrung im Inneren eine herbe Enttäuschung. Die Speisekarte war wenig informativ und bot keinerlei Erklärungen zu den Gerichten. Die Preise waren extrem hoch, was angesichts der Qualität des Essens absolut nicht gerechtfertigt war. Geschmacklich war es eine Katastrophe – sowohl die Ente als auch das Huhn waren voller Knochen und kaum genießbar. Zudem war es im Restaurant sehr laut, was das Ambiente unangenehm machte. Für mich war das mit Abstand das schlechteste Restaurant in ganz London. Ein erneuter Besuch? Definitiv nicht.

• Rude service • Water tastes bad (Like the river tames) • she had a go at me for asking if there was a knife and fork • Frozen food Gordon Ramsey needs to visit • chicken looks and tastes like expired  strawberry laces • this is the coldest Chinese I've ever had lol

Good food, and plenty of it if you have a set menu.

Please don't have food here. The food was not hot it was just warm. The service is horrendous. Didn't know Chinese people are very rude especially when explaining what the food in the menu is and the lady who keeps staring at u when you're discussing about food with your family. Staring is very rude. If you'd like to get stared at please go to this restaurant.

Comimos en el Golden Phoenix antes de ir al teatro (tan temprano en la noche). Tuvimos una comida encantadora y la comida era fresca, caliente y delicioso. El restaurante estaba muy ocupado y el personal parecía estirado, pero los niveles de servicio no bajaron. La comida se sirvió rápidamente y supongo que la rotación de las mesas es clave, pero no le restó valor a la comida. Sin duda volveríamos a comer aquí de nuevo si estamos en la zona.

I went there with my family yesterday, before they took our orders. We were forced to agree to pay the service charge if not we weren’t welcome to eat there, they were rude. The food came in and it was rubbish. That place is terrible, don’t be fooled by the decorations and the atmosphere when watching from outside .

We arrived at the restaurant at 8:15 p.m. We chose among many other restaurants in ChinaTown because of their beautiful frontage and interesting menu. We returned, a very brief welcome. We felt watched by the staff who were waiting for us to choose our meal, coming several times in say 2 minutes, several different employees, to find out if we had chosen. The drink arrived straight away, and the meal the next minute… the food was ok but nothing more for the price. We ate and felt watched once again by the staff who, we could see, were eager for us to finish and leave. Barely finished the meal, the cutlery had barely been placed on the plate, they immediately came to clear our table. No offer of dessert or coffee, one of the servers had completely removed the tablecloth from the table. The message was clear, we want to close so leave. We left at 8:50 p.m. 35 minutes in the restaurant in total. I have never spent so little time in a restaurant and had the feeling that we were being kicked out (I should point out that the end of service was normally indicated for 10 p.m.). To flee

Most of the employees are friendly, but the old man who appears to be the owner is really rude and gets angry at the customers.

Horrible. Overpriced and the food came cold. Tourist trap. Attractive place but bad food.

Not friendly, cold food, main course and appetizers were brought out at the same time. Not giving us time to pay. Overall a bad experience.

lamentable !!!!!! accueil glacial direction + personnel devraient changer de métier nourriture bâclée aucun goût plats collants .. surpayés le pire chinois que nous ayons connu à londres

First time visiting London so thought Chinese food China Town . Didn’t feel Very welcome by the staff . Felt rushed . When ordering food I was asking for suggestions. As wanted to try new things. Not helpful at all . It was like that couldn’t be bothered to talk to you . On paying the bill I asked for the service charge to be removed. As personally I don’t agree with it . I feel it should be left up to the customers discretion on what to tip. The lady looked at me in utter disgust. Told me that it can’t be removed as automatically added on. Told me it’s on the notice board outside. I said I didn’t see it. Then she rudely said thats your problem , your fault for not noticing it. Honestly I was absolutely took back in shock. I refused to pay the service charge. Only paid for our food . We did leave a £5 tip . However the food was nice , but would definitely not go again

The dim sum is quite average. Go for the bbq meats, much better. Service is, well, typical for a Chinese joint which is no frills.

Just disappointing. We ordered the vegetarian menu and left the restaurant unsatisfied. The soup tasted like it came from a can and was inedible. The rest of the food wasn't tasty either and was full of glutamate. Plus the whole thing was expensive.

The food was as bad as it was overpriced

Sat on 3rd floor we'll presented restaurant, service was exceptional not hurried and very helpful and friendly , food was excellent..although pricey £110 for two .definitely reccomend especially after reading some awful reveiws with most restaurants in Chinatown

An absolute scam. We went on December 25th, everything was closed in London except Chinatown. They gave us a menu with Christmas prices for three delicious rice for 25 pounds, which in Spain you eat for 8 euros and more delicious. The menus are the cheapest, 49 pounds minimum. Two people without a drink, of course, and tacky as hell. 120 euros in Esoaña, two people in Chino, one of those with fish tanks and red lamps, it is difficult for you to pay it even by ordering Pekin duck on a gold plate

I’ve been here several times and thought the food is decent and relatively inexpensive. The dim sum are good (and a good range of options) and the dinners are good too - good portion and tasty. Happy to recommend the restaurant to anyone .

Qué terrible servicio. Actúan como si estuvieras haciendo algo malo al estar allí. Muy caro. No hay servicio al cliente. Nunca volvería allí de nuevo o lo recomendaría.

Dim sum was lovely very authentic dishes ❤️ The roast duck, crispy pork and char sui and morning glory everything was soo good. I took left overs home to eat 😍❤️

Service is really bad. Food is even worse not to mention is expensive.

Noodles were edible. The fried rice on the other hand was not even fried. We tried asking one of the staff if we could get it remade with actual flavours. She didn't seem to care and walked off. The fried rice was inedible. It was boiled not even fried. It tasted like something you would get at a school cafeteria.

Very mediocre experience. We ordered set menu B for 2. Service felt rushed, as if you were on a conveyor belt and staff were a bit ‘take it or leave it. Atmosphere was lovely, especially at Christmas time. However, at 2am both my hubby & I woke up and were violently sick. 24 hours later & not been able to eat anything all day. Possibly something we ate at this restaurant? I wouldn’t return there.

Pretty disappointing tourist trap really. The food is pretty average and quite expensive for what it is.

The Chinese food was thoroughly underwhelming and painfully average. The chicken satay was dry and utterly devoid of flavor, while the sweet and sour duck was similarly bland. The rice tasted stale, as if it had languished in a rice cooker for far too long, and the chicken curry was disappointingly watery. The only redeeming dish was the crab soup, which was just about acceptable. To make matters worse, the meal was shockingly overpriced, and the service left much to be desired. The waiter seemed indifferent, failed to bring our prawn crackers, and showed no effort to improve the experience. Overall, a major letdown and not worth the cost.

Restaurant in the heart of Chinatown, on several floors, the food is OK but the service really needs to be reviewed...we are asked what we would like to drink, and the waiter leaves to serve another table because we asked him for advice and that it was better to read the menu, we asked to heat a meal for baby and it's limited if we don't get sent upset, and after paying, we clear the table and the tablecloth before even leaving to make ourselves understand that we have to free up the space because the table next door needs to expand...there must be a better option in the street in terms of service.

We visited during Christmas without knowing that the prices were different—specifically, the noodles were priced at £30. The restaurant also tried to scam us with the price of the starter by doubling it: instead of £22, they charged £44. Furthermore, it can be unpleasant when you try to explain yourself, and they start speaking in Chinese to mock you. I do not recommend this restaurant.

Overpriced, paid 50£ for two basic meals, staff are expressionless...best to avoid

DON’T GO FOR CHRISTMAS!!! What a total RIPPED OFF. We paid 130 pound for 4 dishes and they charged like extra for their Christmas menu. We ordered 4 dishes, and coming from the United States, this is one of worst restaurant I’ve ever visited. We ordered kung pao chicken, and it just tasted like a chicken stir fry with ketchup. It was the worst Chinese food I’ve ordered for 130 pound. WILL NEVER GO BACK to this place.

I had lunch with my family here and was pleasantly surprised by the high quality of the food! We had previously visited another Chinese restaurant nearby, but the food at this restaurant definitely tasted better and felt more authentic. Since we had a rather late lunch at around 2:30 pm, we didn’t have to wait long to be seated. Although there were plenty of staff members, it took a while for someone to take our order. Thankfully, the food arrived quickly once we placed our order. The portions for the noodles and most dimsum dishes were quite generous, but the egg tarts were smaller than average. Most of the dishes tasted excellent, and we were very happy with the overall dining experience. It cost us around £30 per person, but we left feeling very satisfied and fulfilled.

Overpriced for what it is. Bland and small portions. Not worth the money.

Truly awful. Booked this restaurant as we were a group of 8 and thought the venue would be great due to space. Front of house staff greeting customers as they walk in were great, but it all went downhill from there. Waitress was incredibly rude and impatient when taking our order, with the food itself tasteless and offering poor value for money. Will not be visiting again.

Had an early evening meal after a quick walking tour of the London sites so a great place to relax and enjoy a quiet meal and beer. Although busy we were not pressured in any way and the food was tasty and well presented. Second visit so that tells you something!

Had an evening meal 1st December 24. Set menu for two. Mixed Platter starter, duck pancakes and then lemon chicken and crispy beef for mains. Starters were nice but mains were not great. The beef was tasteless and lemon chicken only passable. We had a few bottles of beer and 2 malibus and coke. Service was good. The bill was nearly £140. Felt like a rip off. They added a tip onto it aswell.

Terrible experience. We were served scraps of three roast meats that smelled rotten—confirmed by the waitress as the last of the meat for the day. Had to send it back. The crab and vermicelli was a sloppy mess in a pot, overly fishy and unpleasant. Spent £116 on four small dishes, one being a mistake. Appalling food and a total waste of money. Avoid!

The restaurant has a lovely atmosphere and nicely decorated. It’s a shame that the service was poor. The waiter was unhelpful, disinterested. We had vegetarian spring rolls which were fine I guess. Crispy but not much of a filling. Crispy salt and chilly bean curd was very not very crisp and very soft inside the coating and very little seasoning. The only chilli seasoning was the fresh chillies sprinkled on top. The main dishes were super over priced and not to our taste. The egg fried rice was more like boiled rice with mixed in egg nothing about it was fried. We did enjoy the vegetarian Singapore noodles. Can not recommend this place.

I am gluten free, and Wenny was incredibly gracious, knowledgeable and helpful with navigating the menu. There ended up being plenty of options which is lovely, and the food is delicious. Very grateful!!

The atmosphere in the restaurant was quite nice and the food was generally tasty. Unfortunately, the staff was extremely unfriendly and the prices were greatly overpriced. The side dish has to be bought separately for each dish, which in the case of normal “plain noodles” means a bargain £8.80 on top. In addition, a tip of €20 for 5 people was simply added to the bill, which unfortunately does not reflect the service at all

Awful experience, spent over £50 for the most tiny food portions, barely any meat in the meal, just all vegetables and on top tried to enforce service charge so expected to pay over £50 for awful food, small portions and awful service. When we complained the waitress was very rude, no consideration for customer service, just want to make a quick buck

I go very regularly, once a week, it’s the best place in Chinatown at the moment and I’ve been going to Chinatown for 35 years. Great service, quick, efficient, gorgeous hearty tasty fresh beautifully cooked real food. The waitresses are always pleasant with me, (I leave a cash tip always…they deserve it). Highly recommended. 10/10

full restaurant with a large majority of Asians, which is a good sign. very good dim sum including dessert, a udon dish a little inferior but very decent. Service a cold epu and an "error" (addition of 2 dishes on our order) which we were able to rectify in time. Good value for money

My family are Chinese and we have several restaurants in Brighton so I know what is good and what isn’t. I was skeptical eating Chinese food in such a touristy area as I know they normally lack on quality. However, our dim sum was delectable and I was pleasantly surprised! I even featured the restaurant in my vlog on my YouTube channel - would definitely recommend!

I ordered a dish that I've even cooked at home, Kung Po, which honestly was anything but what I asked for. The dish is chicken with peanuts, it's just that they didn't even get it right when it came to Peanuts, but they didn't bring Cashew. I complained and they said it was like that here, they were rude with their approach.

Poor customer service really bad attitude i will never come here again in my life. They better fix up 😡😡😡😡and mandatory service why?

Really surprised by it! We went for lunch and food was delicious! Staff was friendly. Place clean. And big portions! We will go again for sure!

Fallen behind competition etc royal china club post price hike. Not the best value for its not-the-best quality

Chicken with honey and lemon sauce and a small portion of rice: for more than 15£ that's not even worth the time waiting for it. No particular taste, the chicken was too wet from the sauce and too sweet and also with no seasoning on the meat. Rice was dry and with no taste whatsoever. And it was meant to be "small portion" but I can not imagine the bigger one. I couldn't even finish half of it. Other members of our group have ordered other meals and it smelled like stinky socks. Like literally I thought someone's socks were smelly after the whole day of walking in shoes. Service - I poured my coke in small portions to still have bubbles in it and to not make the ice melt and mix with the coke but the waitress came and poured the rest (⅔ can) into my glass without asking and for no reason, just to take the empty can... 🤦🏼‍♂️ Never ever again. Reconsider the visit.

Four of us visited the restaurant and have never had such a bad meal. The pork was gone, the turkey was also inedible, and the vegetables weren't good either! Very bad and very expensive!

Restaurant typique de China Town sur plusieurs étages (hyper grand on ne le dirait pas depuis l’extérieur). 80£ pour 2 adultes et une ado…le service est sans particularité, la nourriture égale aux autre restos du coin.

We’ve been to the Golden Phoenix before and it’s been fine, but on this occasion we were disappointed. The waiting staff were generally attentive and courteous. However, we were shocked when we received our £22 salt and pepper prawns dish. Look at the photo, taken immediately after it was served to us, and judge for yourself if that price is reasonable. Times are hard and profit margins are thin, but this is pushing it. Other than that, one of the dishes we ordered arrived a full 35 minutes after the rest of our order was served. Staff were surprised when we told them not to bother. All this is a shame, as we’ve enjoyed this restaurant in the past. We won’t be coming back.

Lovely food, big portions. Great flavours, sizzling lamb satay was a treat. Very busy but still friendly staff.

Good is average. We had Dim sum lunch yesterday

Walked in at 4:45pm for dimsum. They staff were quick to tell us that their dimsum menu finishes strictly at 5pm and they helped us get the order in on time. Attentive service, good food

Was a little concerned going into any restaurant in a tourist trap, but this was great. Some of the best Chinese food we have had. Really quick friendly service.

My go-to place for dim sum & Cantonese food for many years. Frequently visit Golden Phoenix whenever in London. Very convenient location in Chinatown and the staff here are very efficient- quick service before and after West End shows. Came here during 2+ hour break between part 1 and 2 of HP Cursed Child - finished dinner with plenty of time to stroll back to the theater.

Staff never stop harassing you from the moment you sit down. Very rude Food made my husband sick. Would avoid at all costs

Viel tegen. Kip erg taai van sweat en sour chicken. Bediening ongeïnteresseerd. Noodles niet lekker. 3 trappen op maar de derde verdieping.

It’s ok for a restaurant in China Town, but do not go there expecting the best food/atention

Food is great tbh. Restaurant is dated and needs an update but it is huge so it's prob hard. Toilets are good and you get your own room instead of shared. I like this place and we come back often when we're in town. Staff are like every other Chinese restaurant, they just want to serve you and get your cash as quickly as possible then make sure you gtfo as fast as possible lol. Some of the staff are chatty and fun. Not a problem for me, I go back often.

The rice rolls are silky smooth and thin, with a perfect texture that melts in your mouth. The filling is fresh and flavorful, complementing the delicate wrapper beautifully. Highly recommended!

Not tasty and very expensive...

Very bad service and the food was mid and overpriced. If you want to eat here be prepared to get disappointed. Kind of a nice building but not for the service or the price. Other Chinese restaurants in China town is way more worth it.

We had dinner at the Golden Phoenix in London's China Town and had an overall good time. The restaurant is well located, right in the heart of the neighborhood, and the atmosphere is pleasant. We chose menu 2B, which was plentiful and quite good, with authentic flavors. The staff are extremely friendly and attentive which really added to the experience. However, we were surprised by an additional charge of £8 which was not advertised, which tarnished our impression a little. Despite this, we recommend this restaurant for a good Chinese meal in China Town.

Were spoilt for choice for Dim Sums - everything really tasty - super hot and good size portions ! We couldn’t eat it all and were quickly offered the choice of taking our left overs home ! The service was really good also - efficient but not too quick that we felt we were rushed ! Alan was particularly chatty and made several recommendations re the food and tasty Jasmine tea! Thoroughly recommend!!

I was at first turned off by the low google rating. But the selection on the menu led me to believe it’s an authentic Cantonese restaurant. Indeed it didn’t disappoint me. Everything is as you would expect in a solid traditional Cantonese restaurant. Eg dim sum only from noon to 5. (Not the all day dim sum nonsense). Classical Cantonese selection like salted fish chicken fried rice. Also it’s full of Chinese local. I would definitely come back again.

Party of 18. Reservation worked ok. Everyone enjoyed the meal. Individual payments without fuss. Friendly staff. We would recommend.

Terrible food… the worst chinese i have ever tried… and rude staff… we ordered the mixed meat and seafood noodles for 2 persons… it only had one shrimp and the meat was awful… more like bacon.. the duck was also very bad as well as the appetizers.. we didnt finish our food… we left with empty stomachs

I love this place . Have been coming here for years . Food is good , service is good , staff very friendly . Prefer of to my old place . Here solo diner's are welcome. 23/08/24- I came here yesterday too . Wanted to try their soy chicken. I am glad I did ! It was scrumptious. Had my usual chicken's feet too . 8/10/24 came here again for chicken claw in black beans sauce fix , it was yummy Also had the soy half chicken

Golden Phoenix in Chinatown London was a busy restaurant. The service was fast and efficient and the food was tasty, as you would expect from a Chinese restaurant. The atmosphere was good and it was nice and busy. You don't have to wait long for the food. Thought the prices were quite high, but the portions were also generous.

The fish tank is quite disturbing with those giants crammed into such a small space.

Super delicious Dim Sum and clean/ bright environment to dine!

Extremely rude staff. After booking our table on phone we got there and got refused. The manager only offered a take away and was very aggressive. Would give -1000 if could. RACIST

Nice restaurant beautifully decorated with very good service. Inside is big with over 3 floors and food is good. Soups could use a bit more flavor but the dim sum was very good and cooked to order. If you like dim sum, this was pretty solid.

We had a great experience here. The servers were friendly and efficient. We all ordered various types of noodles and they were brought very quickly and the portions were huge. Very tasty - we'll definitely come back and try something new.

The roasted duck was very tasty, probably the best duck I have ever eaten in my life

We enjoyed a succulent Chinese meal