Golden Phoenix in City of London, Westminster

lamentable !!!!!! accueil glacial direction + personnel devraient changer de métier nourriture bâclée aucun goût plats collants .. surpayés le pire chinois que nous ayons connu à londres

First time visiting London so thought Chinese food China Town . Didn’t feel Very welcome by the staff . Felt rushed . When ordering food I was asking for suggestions. As wanted to try new things. Not helpful at all . It was like that couldn’t be bothered to talk to you . On paying the bill I asked for the service charge to be removed. As personally I don’t agree with it . I feel it should be left up to the customers discretion on what to tip. The lady looked at me in utter disgust. Told me that it can’t be removed as automatically added on. Told me it’s on the notice board outside. I said I didn’t see it. Then she rudely said thats your problem , your fault for not noticing it. Honestly I was absolutely took back in shock. I refused to pay the service charge. Only paid for our food . We did leave a £5 tip . However the food was nice , but would definitely not go again

I’ve been here several times and thought the food is decent and relatively inexpensive. The dim sum are good (and a good range of options) and the dinners are good too - good portion and tasty. Happy to recommend the restaurant to anyone .

Qué terrible servicio. Actúan como si estuvieras haciendo algo malo al estar allí. Muy caro. No hay servicio al cliente. Nunca volvería allí de nuevo o lo recomendaría.

Dim sum was lovely very authentic dishes ❤️ The roast duck, crispy pork and char sui and morning glory everything was soo good. I took left overs home to eat 😍❤️

Service is really bad. Food is even worse not to mention is expensive.

Noodles were edible. The fried rice on the other hand was not even fried. We tried asking one of the staff if we could get it remade with actual flavours. She didn't seem to care and walked off. The fried rice was inedible. It was boiled not even fried. It tasted like something you would get at a school cafeteria.

Pretty disappointing tourist trap really. The food is pretty average and quite expensive for what it is.

Very mediocre experience. We ordered set menu B for 2. Service felt rushed, as if you were on a conveyor belt and staff were a bit ‘take it or leave it. Atmosphere was lovely, especially at Christmas time. However, at 2am both my hubby & I woke up and were violently sick. 24 hours later & not been able to eat anything all day. Possibly something we ate at this restaurant? I wouldn’t return there.

The Chinese food was thoroughly underwhelming and painfully average. The chicken satay was dry and utterly devoid of flavor, while the sweet and sour duck was similarly bland. The rice tasted stale, as if it had languished in a rice cooker for far too long, and the chicken curry was disappointingly watery. The only redeeming dish was the crab soup, which was just about acceptable. To make matters worse, the meal was shockingly overpriced, and the service left much to be desired. The waiter seemed indifferent, failed to bring our prawn crackers, and showed no effort to improve the experience. Overall, a major letdown and not worth the cost.

We visited during Christmas without knowing that the prices were different—specifically, the noodles were priced at £30. The restaurant also tried to scam us with the price of the starter by doubling it: instead of £22, they charged £44. Furthermore, it can be unpleasant when you try to explain yourself, and they start speaking in Chinese to mock you. I do not recommend this restaurant.

Restaurant in the heart of Chinatown, on several floors, the food is OK but the service really needs to be reviewed...we are asked what we would like to drink, and the waiter leaves to serve another table because we asked him for advice and that it was better to read the menu, we asked to heat a meal for baby and it's limited if we don't get sent upset, and after paying, we clear the table and the tablecloth before even leaving to make ourselves understand that we have to free up the space because the table next door needs to expand...there must be a better option in the street in terms of service.

Overpriced, paid 50£ for two basic meals, staff are expressionless...best to avoid

DON’T GO FOR CHRISTMAS!!! What a total RIPPED OFF. We paid 130 pound for 4 dishes and they charged like extra for their Christmas menu. We ordered 4 dishes, and coming from the United States, this is one of worst restaurant I’ve ever visited. We ordered kung pao chicken, and it just tasted like a chicken stir fry with ketchup. It was the worst Chinese food I’ve ordered for 130 pound. WILL NEVER GO BACK to this place.

I had lunch with my family here and was pleasantly surprised by the high quality of the food! We had previously visited another Chinese restaurant nearby, but the food at this restaurant definitely tasted better and felt more authentic. Since we had a rather late lunch at around 2:30 pm, we didn’t have to wait long to be seated. Although there were plenty of staff members, it took a while for someone to take our order. Thankfully, the food arrived quickly once we placed our order. The portions for the noodles and most dimsum dishes were quite generous, but the egg tarts were smaller than average. Most of the dishes tasted excellent, and we were very happy with the overall dining experience. It cost us around £30 per person, but we left feeling very satisfied and fulfilled.

Overpriced for what it is. Bland and small portions. Not worth the money.

Had an early evening meal after a quick walking tour of the London sites so a great place to relax and enjoy a quiet meal and beer. Although busy we were not pressured in any way and the food was tasty and well presented. Second visit so that tells you something!

Truly awful. Booked this restaurant as we were a group of 8 and thought the venue would be great due to space. Front of house staff greeting customers as they walk in were great, but it all went downhill from there. Waitress was incredibly rude and impatient when taking our order, with the food itself tasteless and offering poor value for money. Will not be visiting again.

Terrible experience. We were served scraps of three roast meats that smelled rotten—confirmed by the waitress as the last of the meat for the day. Had to send it back. The crab and vermicelli was a sloppy mess in a pot, overly fishy and unpleasant. Spent £116 on four small dishes, one being a mistake. Appalling food and a total waste of money. Avoid!

Had an evening meal 1st December 24. Set menu for two. Mixed Platter starter, duck pancakes and then lemon chicken and crispy beef for mains. Starters were nice but mains were not great. The beef was tasteless and lemon chicken only passable. We had a few bottles of beer and 2 malibus and coke. Service was good. The bill was nearly £140. Felt like a rip off. They added a tip onto it aswell.

The restaurant has a lovely atmosphere and nicely decorated. It’s a shame that the service was poor. The waiter was unhelpful, disinterested. We had vegetarian spring rolls which were fine I guess. Crispy but not much of a filling. Crispy salt and chilly bean curd was very not very crisp and very soft inside the coating and very little seasoning. The only chilli seasoning was the fresh chillies sprinkled on top. The main dishes were super over priced and not to our taste. The egg fried rice was more like boiled rice with mixed in egg nothing about it was fried. We did enjoy the vegetarian Singapore noodles. Can not recommend this place.

I am gluten free, and Wenny was incredibly gracious, knowledgeable and helpful with navigating the menu. There ended up being plenty of options which is lovely, and the food is delicious. Very grateful!!

The atmosphere in the restaurant was quite nice and the food was generally tasty. Unfortunately, the staff was extremely unfriendly and the prices were greatly overpriced. The side dish has to be bought separately for each dish, which in the case of normal “plain noodles” means a bargain £8.80 on top. In addition, a tip of €20 for 5 people was simply added to the bill, which unfortunately does not reflect the service at all

Awful experience, spent over £50 for the most tiny food portions, barely any meat in the meal, just all vegetables and on top tried to enforce service charge so expected to pay over £50 for awful food, small portions and awful service. When we complained the waitress was very rude, no consideration for customer service, just want to make a quick buck

I go very regularly, once a week, it’s the best place in Chinatown at the moment and I’ve been going to Chinatown for 35 years. Great service, quick, efficient, gorgeous hearty tasty fresh beautifully cooked real food. The waitresses are always pleasant with me, (I leave a cash tip always…they deserve it). Highly recommended. 10/10

My family are Chinese and we have several restaurants in Brighton so I know what is good and what isn’t. I was skeptical eating Chinese food in such a touristy area as I know they normally lack on quality. However, our dim sum was delectable and I was pleasantly surprised! I even featured the restaurant in my vlog on my YouTube channel - would definitely recommend!

full restaurant with a large majority of Asians, which is a good sign. very good dim sum including dessert, a udon dish a little inferior but very decent. Service a cold epu and an "error" (addition of 2 dishes on our order) which we were able to rectify in time. Good value for money

I ordered a dish that I've even cooked at home, Kung Po, which honestly was anything but what I asked for. The dish is chicken with peanuts, it's just that they didn't even get it right when it came to Peanuts, but they didn't bring Cashew. I complained and they said it was like that here, they were rude with their approach.

Poor customer service really bad attitude i will never come here again in my life. They better fix up 😡😡😡😡and mandatory service why?

Really surprised by it! We went for lunch and food was delicious! Staff was friendly. Place clean. And big portions! We will go again for sure!

Fallen behind competition etc royal china club post price hike. Not the best value for its not-the-best quality

Chicken with honey and lemon sauce and a small portion of rice: for more than 15£ that's not even worth the time waiting for it. No particular taste, the chicken was too wet from the sauce and too sweet and also with no seasoning on the meat. Rice was dry and with no taste whatsoever. And it was meant to be "small portion" but I can not imagine the bigger one. I couldn't even finish half of it. Other members of our group have ordered other meals and it smelled like stinky socks. Like literally I thought someone's socks were smelly after the whole day of walking in shoes. Service - I poured my coke in small portions to still have bubbles in it and to not make the ice melt and mix with the coke but the waitress came and poured the rest (⅔ can) into my glass without asking and for no reason, just to take the empty can... 🤦🏼‍♂️ Never ever again. Reconsider the visit.

Lovely food, big portions. Great flavours, sizzling lamb satay was a treat. Very busy but still friendly staff.

Restaurant typique de China Town sur plusieurs étages (hyper grand on ne le dirait pas depuis l’extérieur). 80£ pour 2 adultes et une ado…le service est sans particularité, la nourriture égale aux autre restos du coin.

Four of us visited the restaurant and have never had such a bad meal. The pork was gone, the turkey was also inedible, and the vegetables weren't good either! Very bad and very expensive!

We’ve been to the Golden Phoenix before and it’s been fine, but on this occasion we were disappointed. The waiting staff were generally attentive and courteous. However, we were shocked when we received our £22 salt and pepper prawns dish. Look at the photo, taken immediately after it was served to us, and judge for yourself if that price is reasonable. Times are hard and profit margins are thin, but this is pushing it. Other than that, one of the dishes we ordered arrived a full 35 minutes after the rest of our order was served. Staff were surprised when we told them not to bother. All this is a shame, as we’ve enjoyed this restaurant in the past. We won’t be coming back.

Good is average. We had Dim sum lunch yesterday

Was a little concerned going into any restaurant in a tourist trap, but this was great. Some of the best Chinese food we have had. Really quick friendly service.

Walked in at 4:45pm for dimsum. They staff were quick to tell us that their dimsum menu finishes strictly at 5pm and they helped us get the order in on time. Attentive service, good food

Staff never stop harassing you from the moment you sit down. Very rude Food made my husband sick. Would avoid at all costs

My go-to place for dim sum & Cantonese food for many years. Frequently visit Golden Phoenix whenever in London. Very convenient location in Chinatown and the staff here are very efficient- quick service before and after West End shows. Came here during 2+ hour break between part 1 and 2 of HP Cursed Child - finished dinner with plenty of time to stroll back to the theater.

It’s ok for a restaurant in China Town, but do not go there expecting the best food/atention

Viel tegen. Kip erg taai van sweat en sour chicken. Bediening ongeïnteresseerd. Noodles niet lekker. 3 trappen op maar de derde verdieping.

Food is great tbh. Restaurant is dated and needs an update but it is huge so it's prob hard. Toilets are good and you get your own room instead of shared. I like this place and we come back often when we're in town. Staff are like every other Chinese restaurant, they just want to serve you and get your cash as quickly as possible then make sure you gtfo as fast as possible lol. Some of the staff are chatty and fun. Not a problem for me, I go back often.

The rice rolls are silky smooth and thin, with a perfect texture that melts in your mouth. The filling is fresh and flavorful, complementing the delicate wrapper beautifully. Highly recommended!

Not tasty and very expensive...

Very bad service and the food was mid and overpriced. If you want to eat here be prepared to get disappointed. Kind of a nice building but not for the service or the price. Other Chinese restaurants in China town is way more worth it.

Were spoilt for choice for Dim Sums - everything really tasty - super hot and good size portions ! We couldn’t eat it all and were quickly offered the choice of taking our left overs home ! The service was really good also - efficient but not too quick that we felt we were rushed ! Alan was particularly chatty and made several recommendations re the food and tasty Jasmine tea! Thoroughly recommend!!

I was at first turned off by the low google rating. But the selection on the menu led me to believe it’s an authentic Cantonese restaurant. Indeed it didn’t disappoint me. Everything is as you would expect in a solid traditional Cantonese restaurant. Eg dim sum only from noon to 5. (Not the all day dim sum nonsense). Classical Cantonese selection like salted fish chicken fried rice. Also it’s full of Chinese local. I would definitely come back again.

We had dinner at the Golden Phoenix in London's China Town and had an overall good time. The restaurant is well located, right in the heart of the neighborhood, and the atmosphere is pleasant. We chose menu 2B, which was plentiful and quite good, with authentic flavors. The staff are extremely friendly and attentive which really added to the experience. However, we were surprised by an additional charge of £8 which was not advertised, which tarnished our impression a little. Despite this, we recommend this restaurant for a good Chinese meal in China Town.

Terrible food… the worst chinese i have ever tried… and rude staff… we ordered the mixed meat and seafood noodles for 2 persons… it only had one shrimp and the meat was awful… more like bacon.. the duck was also very bad as well as the appetizers.. we didnt finish our food… we left with empty stomachs

Party of 18. Reservation worked ok. Everyone enjoyed the meal. Individual payments without fuss. Friendly staff. We would recommend.

I love this place . Have been coming here for years . Food is good , service is good , staff very friendly . Prefer of to my old place . Here solo diner's are welcome. 23/08/24- I came here yesterday too . Wanted to try their soy chicken. I am glad I did ! It was scrumptious. Had my usual chicken's feet too . 8/10/24 came here again for chicken claw in black beans sauce fix , it was yummy Also had the soy half chicken

Golden Phoenix in Chinatown London was a busy restaurant. The service was fast and efficient and the food was tasty, as you would expect from a Chinese restaurant. The atmosphere was good and it was nice and busy. You don't have to wait long for the food. Thought the prices were quite high, but the portions were also generous.

The fish tank is quite disturbing with those giants crammed into such a small space.

Super delicious Dim Sum and clean/ bright environment to dine!

Extremely rude staff. After booking our table on phone we got there and got refused. The manager only offered a take away and was very aggressive. Would give -1000 if could. RACIST

Nice restaurant beautifully decorated with very good service. Inside is big with over 3 floors and food is good. Soups could use a bit more flavor but the dim sum was very good and cooked to order. If you like dim sum, this was pretty solid.

We had a great experience here. The servers were friendly and efficient. We all ordered various types of noodles and they were brought very quickly and the portions were huge. Very tasty - we'll definitely come back and try something new.

The roasted duck was very tasty, probably the best duck I have ever eaten in my life

We enjoyed a succulent Chinese meal

Good comfortable and spacious place, spans across 3 floors. Not like other congested claustrophobic places in chinatown. The food is tasty and served at right temperature. There is a minimum table order. Please check before going, i think it is £10 per person, not for a quick bite stop. Must try Roast duck Deep fried soft shell crab

Our family came here twice in a week. Maybe we have been away from home for too long and miss the oriental food. We ordered 8 dishes and it was great.

A nicely decorated restaurant spread over 2 floors. We had the dim sum which we both really enjoyed. For my main I had the chicken chow mein which was good but not great. Although I didn't dislike the food at all I thought that it was probably a bit overpriced for what we had. The service was very good the staff were very helpful and friendly. I would almost certainly go again. China town can be a bit of a hit and miss so overall pretty good

Authentic Cantonese not to be missed The ingredients were fresh and without MSG Service was attentive too Don't let the ratings fool you. Honestly, I don't understand why its rating is on the low side

Favorite place to eat in London, great food, prices and service. I love going there during the evening when the streets are lit up.

Delicious food. Chinese food in London is super pricey. But very tasty! Small portions, keep that in mind! Peking duck and cheun fun recommended!

Nice food but no different to any other Chinese , can’t complain it came quickly and tasted good. We were asked around 5 times within a 5 minute period if we were ready to order and felt it was a bit of a cattle market to get us in and out for the next customer

Read the negative reviews to findout foolish people complaining. This place is excellent, it defeated every expectation in terms of service food and ambience. Best restaurant in the Chinese Town of London. I would come back and reccomend to my friends this place deserves higher rating for sure.

We arrived at 12:00 and the restaurant filled up very quickly. They have three floors, friendly, efficient staff and everyone enjoyed the starter of crispy duck and their mains.

Really authentic Chinese food, better than other dim sum shop in china town.

They refused to serve us because we had not ordered for enough money per person (especially since the restaurant was far from full). Icy welcome. So we paid for the drinks (and the surcharge!) and left… empty stomachs, and pushed towards the exit.

This is a great place to have dim sum with a solid selection of dishes. They come out quickly as you would expect and your tea is regularly refilled. The food itself is good and is the star of the show. The restaurant is surprisingly big with 3 floor by my count and there's a lot of seating so it can get busy and bustling. The staff are nice enough.

Terrible, the staff treats customers terribly, rushing them to leave. Pushing, pouring tea even though we told you not to, and then charging you for it. In addition, the large tip charged was completely inadequate to the quality of the service, which I personally wouldn't give a penny more than necessary. The food is ok, in Poland I ate better quality Chinese than there.

5 times I've times eaten here and really like the food, service isn't always over friendly but i go there for the food

The restaurant was relatively nicely decorated but much too air-conditioned. Even with a sweater it was too cold. The waiters were okay, but unfortunately they didn't say a word to us the entire time we were there. The portion of chicken was very small and for a price of £15 it didn't even include rice. The noodles were barely seasoned and tasted like nothing. They were just soaked in soy sauce. The noodles also arrived as if they had just been thrown onto a plate, as there were also noodles hanging off the plate when the food arrived. The vegetables were overcooked and hard. Overall very overpriced and absolutely not justified. Paid 80 euros and it didn't taste good.

Amazing!! Wan was perfectly serving and lovely person!! Great service n went the extra mile, carrying my scooter, getting me tap water and polite kind and respectful!! Amazing service atmosphere n food here, All staff are gr8!! I highly recommend!!:):D:D thanks Wan!! 🙏🏽🙏🏽💞💞💞🖤😎

Large (3 floors) Chinese restaurant with a very large menu of food items. Our group ordered a vegetable fried rice without egg, a chicken fried rice, broccoli in a garlic sauce and a BBQ beef with boiled rice. All the food was fine, not great. Service is not great, very busy unhappy servers, dropping off food with minimal comments.

Food was good although the vegetable stir fry were very starchy, dumplings really tasty and special mention to the crispy pork belly. Good portions. However, service was a real let down, the host at the door was nice and accomodating but after that we felt rushed, staff barely looked at us and acted annoyed when we were ordering food.

I really enjoyed the meal, It was great and our waiter was really nice.

Stopped here for dinner on a Wednesday evening. Typical chinese restaurant ambience and food was good but not special.

Met friends for lunch here in Chinatown. There's no reservation possible so it's best to queue before opening at noon but tables maybe available for late comers. They have a very good Dim Sum menu along with other dishes. Mark off your choices on the paper menu and they arrive pretty quickly. I wentfor the Dim Sum mix, a crispy seafood dish and a large bowl of rice with spicy sausage which was a bit too much.

Really good food, loved the dumplings

Staff were very rude and uninterested. We ordered vegetarian rice (didnt have any vegetables) and chicken rice and it had no taste at all.

Great place for dim sum in Chinatown and pretty good value too for London prices. Service is usually on par with many other Chinese restaurants but other times it's slightly better - attentive and quick, never over the top. As someone who has eaten dim sum all their life, this has become my go-to place in London.

Visited on a Saturday afternoon and China Town was super busy. There was a queue on arrival at the restaurant but it moved fairly quickly. Inside it was busy, but service was efficient and the staff friendly and attentive. We were able to get a nice table upstairs by the balcony, away from all the other tables. Food came quickly and each dish was tasty and authentic. Lots of options to choose from on the Dim Sum and Al a carte menus and the portions generous. I felt the prices were very reasonable in comparison to the others restaurants situated close by. All in all a great first experience, we both agreed it was a great spot and will certainly go back again soon.

Hi, we came to London, stopped in chinatown... I feel like the area is like a tourist trap (but not all locations). We went here for dinner... the food are fine, but its pricey plus they charge £ 12.50 so to USD will $98 for 3 of us, it is what it is, best to walk around to see other options... also, everywhere is crowded.

The food and the restaurant are surprising. In fact, the prices are high but the dish we ordered included lobster and also scallop, so I think it's worth it. Quick service and surprisingly delicious menu.

Worst service I have ever experienced. Unfriendly and harassing staff.

The food is fresh, the waiters are polite, the food is of good quality, and the dim sum is excellent

Tasty food, good portion, one man waiter was very rude, not polite at all, other ladies servers are nice, Very bad sign from the restaurant.

Did not have the best experience here. Staff were a small bit rude and curt. Continuously asking what we wanted to order when I was still very clearly looking at the long menu. For some reason they ignored my Spanish friend a bit and her meal took a very very long time to come out. Waiter seemed a bit uninterested, maybe we were just there on an unlucky day. Also saw one of them being rude to a customer whose company hadn’t shown up yet telling her she needed to leave, even though there were other tables. Food was okay

Nice authentic Chinese dim sum and full of flavours. Staff was tentative, quick service on food. I completely understand they are busy due to the number of tourist and lunch time rush but felt rushed by waiting staff when there was no queue outside considering we were there less than an hour.

There was a hair in my food! Felt rushed on the whole experience. 12.5% which they won’t take off. Cost a lot for what is it! Do not recommend

My family really enjoyed the food, but since I have a treenut allergy I was advised to avoid 95% of the menu by my waitress. Within my limited choices, I was still told there was no guarantee of them being safe to eat. Again, my family said their good was great (beef dishes, pork belly, steamed buns), but severely avoid this place if you have a treenut allergy.

Service is poor and food is absolutely tasteless avoid the restaurant

We chose this restaurant as it was not too busy and the menu looked good Food was good, service was ok Overall it was alright not great compares to other ones we’ve been to on the same street

16 of us pre-booked for a works party, early-evening. We’d booked 8 weeks in advance (we struggled to find a restaurant in Chinatown large enough to accommodate us) and paid a deposit. Firstly, we phoned to say we were going to be an hour later than planned - the restaurant was fine with this. Secondly, we moved the tables around and the waiting staff got a bit grumpy (fair enough). Once we explained what we wanted to do, the staff were super helpful and suggested (and moved the tables and chairs) to a more efficient way of achieving the goal. Service was great – really efficient and helpful. Granted, service was not always with a smile, but I think that’s just the way the restaurant worked. We had a bit of an accident and spilled drinks (beer and boiling hot tea) over an innocent member of our company (luckily he mostly dodged the boiling drink). The staff were amazing and cleared this away really efficiently. I had a word with the head waiter afterwards and had a good joke about it – he was great when you spoke to him directly, he’s seen it all before. Food – really tasty. We were not expecting too much, but the roast crispy duck was great (lovely and crispy), the squid was amazing. Everything we had was delicious (set-menu for 6 - £39 I think). The rice was excellent, so many juicy prawns and meat bits. Even the stir-fried veg was great. One of our party moaned it lacked flavour – they were wrong – I would have loved to get some to takeaway (with a meat dish too of course). Conclusion – great service, great food, prices decent. What’s not to like? I will be going back (probably by myself so I can choose what I want all to myself). Wish I’d had the crispy chilli beef, looks good. Thanks Golden Phoenix!

We were looking for an authentic Chinese with dim sum and this fit the bill. Very busy place but the service was still very good and dishes came out as they were prepared. It’s a large restaurant with 3 stories but we were on the ground floor next to the front door so the atmosphere was of a smaller restaurant. Next time we would add the crispy duck to our menu. The next table got it and it looked great. But the dim sum was great. Loved the fried squid too.

The food is so delicious. Highly recommended if you are in London