Based on 2.610 opinions finded in 4 websites
Based on 2.610 opinions finded in 4 websites
Nº 5668 in 7028 in City of London, Westminster
Nº 157 of 226 Chinese in City of London, Westminster
Opinions
This restaurant serves good quality food with a relaxing atmosphere. Service is good. You will have full confidence that your guests will feel delighted if you invited them to there.
Ming Hee . 2024-11-13
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The food was very average, the prawn dish had so much chilli that it was almost inedible. The beef with spring onion and ginger had a thick gravy like texture. Overall I have had much better takeaway meals at quarter the price
Philip Dore . 2024-11-09
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My Favorite Restaurant since i use to work for the Branch in Bandra waterfield Road and the Branch near in CST Station amazing food learnt a lot from here Thanks to Mr Nevil 😊
Franky Fernandes . 2024-11-07
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What can I say?!! One of the best Chinese restaurants in London! Love it. Comfortable atmosphere, gr8 service and super food and their dim sum are a must. Some of my favourite dishes are shredded smoked chicken (the best I've tasted), shredded crispy duck, sweetcorn chicken soup, fried garlic and pepper squid, sweet and sour chicken Hong Kong style, vegetarian fried string beans, Szechuan prawns or prawns in black bean sauce, veg/mixed fried rice, singapore noodles, and mango pudding amongst many, many others. No lunch bookings taken - first come first served. Bookings only for dinner - book in advance as it does get booked out v quickly. Expect to wait in a queue at weekend lunchtimes - so go well in time. Highly recommended! Prices increased quite a bit.
Kaptain Guzzy . 2024-11-03
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Food is excellent, service not so. Asked four separate staff if we could order and each time they responded with I will get someone. 30min wait to order, when the starters did arrive we were given about 10min before staff tried to clear them as our mains had arrived.
Matthew S . 2024-11-03
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As usual the restaurant is very busy on Sunday. As we come around 1:30 so waiting about 15 minutes to be seated. Barbecued Pork Crispy is delicious. Other foods we ordered are also on the standard.
Ice Lo . 2024-11-02
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No dedicated waiter, have to raise your hand and any available waiter will serve and take order, no alcohol served, take your own.
Niraj Patel . 2024-11-02
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Big restaurant with so many tables & quiet noisy. Fried rice was very good but the prawn toast was horrible. Honestly mixed feelings but one thing i genuinely did not like is that the waiters are NOT friendly not helpful at all.
Maryam A . 2024-10-28
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My wife and I visited this well-known establishment to celebrate our anniversary. However, the overall atmosphere was disappointing, with staff appearing disinterested in their work. They repeatedly placed dishes awkwardly at the edge of the table. Once or twice, I could understand , but it became a consistent issue. The food seemed pre-prepared and merely reheated, which left us feeling greatly disappointed. The taste was underwhelming, and the service was far from friendly, making me question how this place earned its Michelin recognition. At one point, a spoon was dropped from a tray being cleared, and dishes were handled with excessive noise and carelessness. Frustrated, I eventually asked to speak with a member of staff and inquired about her name. She told me her name was “Amanda.” After that, perhaps feeling self-conscious, she began to clear the table more cautiously. This was supposed to be a restaurant representing Chinese cuisine and culture, but the staff's discriminatory and unfriendly behavior would discourage anyone from returning. It was my first experience at an authentic Chinese restaurant, and sadly, it will also be my last. The staff should remember that such rudeness reflects poorly not just on the establishment but on their country. I hope they will strive to perform their duties with professionalism moving forward. To anyone considering visiting this place, I urge you to save your time and money. It is, without a doubt, a disappointment. This version keeps the tone firm yet respectful, with a gentlemanly approach to expressing dissatisfaction. My wife and I went to this famous restaurant to celebrate our anniversary. However, the overall experience was disappointing and the staff didn't seem happy to work. They placed the dishes on the edge of the table multiple times. It's understandable once or twice, but it keeps happening. The food looked like it had been cooked in advance and then reheated, which was very disappointing. The taste was terrible and the service was so unfriendly that it made me wonder how this restaurant got Michelin recognition. One time the waiter dropped a spoon while clearing the plates and the plates were cleared very rudely and loudly. Unable to bear it any longer, I called a waiter and asked her name. She told me her name was "Amanda". After that, maybe she felt a little guilty and started to carefully clear the table. As a restaurant that represents China, the staff displayed such unfriendly and discriminatory behavior that such an attitude will make anyone never patronize this restaurant again. This was my first real Chinese restaurant experience, and sadly, will be my last. Employees should remember that such disrespect not only brings shame to the restaurant, but also affects the reputation of the country. I hope they will treat their work more professionally in the future. I advise anyone planning to visit here to save your time and money. This is definitely a let down. This expresses strong dissatisfaction while maintaining a polite tone.
yeonseung song . 2024-10-24
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We normally have excellent service whenever we go there. It was substandard this time around. We had to ask for water, soy sauce multiple times and still not served. The food was average, some dishes had little or no salt. I am hoping this was just a bad day for them
Samineh Tarique . 2024-10-22
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Good oriental cuisine. Easy parking and friendly staff. I recommend it
Vanita Winkler . 2024-10-20
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Endroit très agréable, bonne cuisine mais un peu cher… Comptez 50 euros par personne pour un repas normal !!! Mais le service était top.
Yves P . 2024-10-20
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Excellent place to have perfect Chinese dishes served in an elegant setting. The service is perfect and each dish is cooked to perfection. I like everything in this restaurant so I am biased, but try to be objective. I will of course return as soon as possible.
jmLondon845 . 2024-10-20
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Sooooo yummy food🥰🥰🥰 best roast duck I've ever had in London🌟🌟🌟
Mita Du . 2024-10-16
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I do like the consistency between the canary wharf branch and Baker Street branch for service and atmosphere. After shopping and finishing earlier I wasn't sure were to go for asian food in the area and was glad to see a recognised name. Food quality and variety slightly differs from what is offered on the canary wharf branch but the main selections are the same. The Dover sole used for their fish dishes I felt were great and tasted great. Overall large enough venue for big group and parties and also still intimate enough for a couple to simply walk in and have a rich Chinese cuisine experience.
Sam Cheung . 2024-10-13
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Excellent food, service staff temperaments vary— some verges on rude and didn’t get order right— but the food is worth the visit!
Tara J . 2024-10-12
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Food not as good as the last time, no drinks licence and service a bit slow.
AAL . 2024-10-11
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My favourite place in London to go for dim sum
Emily Mallon . 2024-10-06
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This is a nice and popular restaurant in a convenient location. We didn't book the table and was told that could have the table for an hour and a half. We ordered a lot of food and luckily wasn't asked to leave before we could finish. It offered positive dining experience. Hoever, a word of warning - don't order Lotus Leaf Wrapped Rice or Monk Veggie Pot. I had never had such bad dishes before while these two were common and never going wrong Chinese dishes.
Donna . 2024-09-29
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It's an institution, and delivered like one. Great food, pretty good service (functional, don't expect any emotional), and a fun enough atmosphere. This was for Sunday dim sum.
Ben Skelton . 2024-09-19
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The downward spiral of RC in terms of service and food quality has been phenomenal. My husband and I went there yesterday for a midweek dinner and could not have been more disappointed, especially as I have fond memories of lunches and dinners at RC ( at other branches too) over the last 20 odd years . First as we waited to be seated, we saw a shabby printout at the reception area notifying that they do not serve alcohol and guests can get their own! We were then seated at the table and handed the menus. Whilst I selected from the menu, my husband traipsed to the neaby CoOp to buy a bottle of wine. After waiting for ages, the waiter came over to take our order and was surprised when I asked for certain items. He then informed us that we were given the wrong menus and none of the items were available.His tone was curt , short, almost irritated .The starters arrived without any serving spoons. There was another very long wait before we had to ask someone to take our mains order . This was followed by yet another long wait and a reminder before the order came out. The chicken dish was not fresh and the chicken meat so tough that you probably needed a saw to cut it. The mocktail that I ordered was underwhelming at best.The scant staff were non attentive, there was no eye contact ( all moving around looking at the floors ) and disconnected. We also saw customers walking up to the staff with their payment cards to pay the bill, after having waited for ages. I gave my feedback at the time of payment but the disinterested staff member muttered something about tight immigration rules and difficulty in finding staff and the restaurant staff being students. Overall a really poor experience and we think this was our last visit to RC.
May Alak . 2024-09-19
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Avoid if you want a pleasant atmosphere that includes good wait staff and timely service. My family and I chose this restaurant as my daughter craved dim sum. We waited a long time for someone to even greet us and seat us, despite the fact that there were plenty of empty tables. Once we were seated and decided on our order, no one came over for another 15-20 minutes. I tried to flag some of the servers but they couldn't be bothered. I finally decided we were going to walk out, which is when someone finally came over. Once we gave our order, the older female server literally yanked the menus out of our hands. The food - when it finally arrived- was just ok. Portions were small for the price. Definitely not worth the unpleasant experience.
LASCMojo . 2024-09-17
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Great dim sum and I make it a MUST visit whenever I am in London. Unfortunately they have stopped selling alcohol so I can’t have my glass of wine with my meal.
Fernanda Da Gama Rose . 2024-09-15
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Good location, affordable price, good taste
Song Yang . 2024-09-14
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Best Chinese in Town, the Peking Duck, wonton soup , salt & pepper, sweet & sour pork are some of the yummiest dishes.
Kuldeep Gupta . 2024-09-14
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A London classic - sour faced staff serving excellent food
Jeffrey Merrihue . 2024-09-12
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I have eaten here many times. Every time I received high quality service and the food was amazing. When I have gone there the receptionist Vivianne was very nice and accommodating. She ensured that my friends and I had a great experience.
Romario Mullings . 2024-09-11
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Was greeted with the amazing receptionist Vivianne she was very helpful, a warm environment and very friendly staff definitely the place to go too. Best dim sum!!
Phuong Anh Pham Do . 2024-09-11
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i recently visited royal china and i can say the food and atmosphere was amazing , however what stood out to me the most , above all, was the wonderful experience vivianne provided , she made us feel very welcomed and comfortable, and was extremely well mannered so 10/10 experience would come again .
Fizan Jamal . 2024-09-11
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I’ve been here many times and have always been greeted happily by the receptionist. Staff members are nice and patient. The food is always made to high quality I would highly recommend
nhi linh . 2024-09-11
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Excellent from the dim sum to service. The prawn spring rolls in particular were awesome. Really fumed with juicy prawns
S Man . 2024-09-07
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We love dimsum and Peking Duck here.
T T . 2024-08-31
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Very nice food, service was appalling and non existent. Not what I'd expect when a service charge/gratuity is automatically applied to the bill. Must improve.
John Williams . 2024-08-29
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Very busy, service took a while but worth the wait!
Jus Me Jess . 2024-08-02
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What on earth with the service. Poured remaining soy sauce from a cheung fun onto a bag I had on a seat. Then have to search around and put hand up for any service. Staff look totally lethargic and want to be elsewhere. Pricing suggests the service should be at a higher level. That they still get decent business is testament to the food but they should do better. Should be the institution that it is.
Tim Fu . 2024-08-01
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Goulanzi Restaurant, the food is served very slowly, the waiter has a bad attitude, two dishes are put on the same plate without telling me in advance, the dishes are small and tasteless, highly not recommended. Why didn't your mother explain all kinds of things in advance before serving the food? She waited for an hour before telling us that the two dishes were put on the same plate. Dog egg restaurant, the food is served very slowly, the service attitude is poor, two dishes are placed on the same plate without telling in advance, the dishes are small and unpalatable, I don't recommend it at all. Why didn't you tell us everything in advance before serving the dishes? We waited for an hour before they told us that the two dishes were placed on the same plate.
雲雀計画 . 2024-07-30
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Déconseillé, car service ne correspond pas au prix demandé. On commande 4 potages et 4 plats. On reçoit d'abord 1 seul plat et pas les potages. Je remballe le plat et demande les potages. On reçoit 3 potages, le dernier arrive quand les 3 autres sont finis. Pour les plats, la serveuse ne prend même pas la peine de descendre les 3 marches à côté de notre table pour demander si elle peut servir les plats. Bref, on serait mieux servi dans un café du coin. 136 € pour 4, c'est inacceptable et même pas un mot d'excuses. Quand à la qualité des mets, on peut dire qu'elle est bonne pour un chinois, sans plus.
Geeraert J . 2024-07-24
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Don't believe the hype, the food is distinctly average compared to Hong Kong. It is perfectly adequate but don't expect Hong Hong levels of tastiness. Pork belly and egg tarts were very good. Most others were meh.
Tor Chiu . 2024-07-21
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The best Chinese restaurant in London It’s my first choice every time I come London
L . 2024-07-20
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Had gone with colleagues to entertain a client guest. Ambience is good and very spacious restaurant, surprisingly not noisy. We tried Prawn and veg dumplings, were freshly made and very soft. For main course we opted for Fried rice with fish and chicken and Veg fried rice, would say they were fine. But you should not miss the mango pudding, very yummy.
Devendra Kankonkar . 2024-07-20
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My favorite Chinese in all of London that I've been consistently going to for years. Still the best. Recommend the dimsum especially on a Sunday afternoon. You will have to take a number and queue but so worth it.
Sudhir Giri . 2024-07-14
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Dim sum is amazing! The Crispy duck exceeded our expectations. Pork fried rice was extraordinary
Gilpin Sulky . 2024-07-12
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The food was beautifully presented, very good quality and delicious. The chefs obviously can cook brilliantly, very much appreciated and enjoyed. The serving staff do their bit but there is no friendly chat or craic, very austere. The assistants try to chat but their English is poor, they try so hard - other staff should take note. It’s a real shame, after paying short of £200 and regular visitors we most likely won’t be back.
DianeClement . 2024-07-08
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Service is great and staff very friendly and professional. Atmosphere is good and authentic. Tea is good.... food is OK
Jing Kuan Tan . 2024-07-05
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Came here many years ago and this restaurant remained as popular as ever. Glad to know that they have maintained a high standard by serving good quality dim sums and desserts! I was particularly impressed by their zongzi (sticky rice dumplings) during my visit close to the Dragon Boat Festival. They were delicious and tasted better than most I have had in Hong Kong, I dare to say. A minor suggestion would be to turn the lights up so the restaurant’s atmosphere wouldn’t feel so “dim”, given the wallpapers were all black. Other than that, this restaurant deserves a thumbs up for every aspect.
Yvonne Tong . 2024-07-03
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Very Slow Service Food is excellent
Rajkumar Pirdnani . 2024-07-03
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The dim sum tastes comparable to the quality of Hong Kong restaurants, and the ingredients are abundant and fresh. There are a lot of customers on Sundays, so if you don’t want to queue, it’s recommended to come 5 minutes before the market opens and wait to be seated.
May MY Tam . 2024-07-02
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This place has authentic chinese food. Trust me I've tried my fair share of chinese food. Nothing beats royal china!!
Salma Afandi . 2024-06-30
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Food is so delicious and excellent quality.. I have been here for more than 10 times .. I really loved it and enjoy the taste and varieties of delicious Chinese Food, portion sizes are great.. pricing was sensible too .. service was nice and friendly too .. I will come again and again and also I will always recommend The Royal China 🇨🇳 in Baker Street for my international network. Wish you all the success and prosperity
Khalid ALKhateeb . 2024-06-30
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If you go here, go for the food. there is no service. unfortunately, the old educate the young, in bad manners, neglecting customers. takes only rice, without offering more. serves starters after dinner is served. when you needs something, so the old ladies overlook you 100%. so, go There ONLY for the food, and think this is a restaurant that give poor service. there were more people at the other restaurants. wonder why. the food STRONG 4, almost wondering about the number 5. But servicen 0. Rude personal.
Reidar O . 2024-06-27
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'Discretionary service charge', please educate your employees if they do not know what this term means as they've forced customers to pay which's absolutely ridiculous (claiming that this would go 100% to the team and this asian lady even told us that the service charge is not that expensive after we split the bill)? This is an absurd attitude towards customers and definitely wouldn't recommend people to come visit. I normally wouldn't leave bad reviews though I received MID service from restaurants but YO CHINESE RESTAURANTS IN LONDON YALL BETTER STEP IT UP (别给我搞道德绑架那一套,定价用心抬,料理用脚做,要点脸吧)
Joey Chen . 2024-06-25
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One of the best gastronomic experiences in the city! Absurdly delicious, everything!!
Ana Anderson . 2024-06-23
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Royal China offers an enticing mix of flavors. Their sweet & sour chicken is a standout, perfectly balanced and crispy. The spicy dumplings are packed with flavor, a true delight. However, the duck was disappointingly dry, lacking the expected succulence. Despite this, a visit is worthwhile for their stellar dishes.
Petros R. . 2024-06-23
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We were waiting for more than twenty minutes but no one came.
Cindy Li (wuwuwu) . 2024-06-22
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Wow , great dim sum and great value. You may have to wait a wee bit to get seated on the weekend. Fab place
rush back . 2024-06-21
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A very traditional Cantonese style restaurant serving dim sum at lunchtime with a wide range of dishes throughout the day. The staff were extremely helpful and friendly unfortunately this is a very busy restaurant and I could see they were under staffed. There food was delicious but be prepared to wait.
John Man . 2024-06-20
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Amazing traditional Chinese restaurant, reservation is advised, but we were able to get a table during lunch time wirh no reservation. Food is amazing, went for dim sums mostly which are to die for.
Leonardo Marques . 2024-06-18
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A wonderful place to have lunch or dinner, delicious food with extremely helpful and friendly staff
SilSar Gor . 2024-06-18
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One one need places for dim sum in London. Good variety of dishes all perfectly executed. The xiao long bao, the dumpling skin was nice and thin, filled generously with a soup full of flavour. Most dumplings come in a portion of 3. Great if you are a small group, if you are a large group you will need to offer multiples. The restaurant is large and is quite nice. We went at 1pm on a Saturday and we got a ticket at the entrance and had to wait about 20 minutes for a table of 2. A nice buzz to this restaurant.
Nina Patel . 2024-06-17
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Would not let us take off the 13% service charge Don’t say it’s discretionary if you don’t mean it The waiter said it’s the actual wage - it’s none of my business if your boss don’t pay you we’ll get it?
My Ccc . 2024-06-16
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Food is going downhill here and getting very expensive, today the salt and pepper squid was very overcooked, the dumplings in chili oil were totally raw. Service is terrible I had to get up after waving down so many waiters that ignored you. No apology just a reticent will send it back to kitchen . Totally put off the rest of meal
bink . 2024-06-15
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Lovely food, had such a lovely time
Andres Felipe . 2024-06-10
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Everything was quite good! Maybe except for salted egg yolk bun; that was alright. The service was great also.
Dubby Yu . 2024-06-05
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We have been to several high end and busy restaurants. But never has it been that nobody came to take our order for more than 15 mins. We let the severs know and they kept saying someone will be there shortly. We even waved to the hostess and she would just nod and walk away. Yet this wasn’t something that a simple apology wouldn’t make your patrons feel better. We didn’t get either. The hostess approached us like she was doing us a favor. Thankfully the food was quite good. My son in law recommended this place as well because the food is amazing. Hopefully my review sends them a message to improve their attitude.
Suchitra P . 2024-06-05
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Great food and not a lot of wait time to go to the table nor to be served food. Could get a bit busy
Ian S . 2024-06-02
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DISABLED ACCESS WITH IN BUILT RAMP AND ALSO A DISABLED BATHROOM EXCELLENT FOOD & SERVICE ..ROYAL CHINA IS DEFINITELY SUPERB AND MEMORABLE FOOD, AMBIANCE & SERVICE..👍🏻 ..SEAN & RITA
QUOTES FOR ALL . 2024-05-27
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They serve recycled food they scrape off other customers' plates. They snatch your food from the table before you even manage to finish it, so that they can recycle it to someone else. They cruise around, watching people's tables so that they can do that. They did this to us several times during the same sitting. You literally have to pull the plate back out of the waiter's hand if you want to finish your meal. Our shredded duck was served cold and totally dry. I was told after the first course by one male waiter that he was leaving my dirty cutlery for me to reuse for all the subsequent courses. I was not brought fresh cutlery again during the whole sitting of 3 courses. Our tablecloth was soiled, and they made no effort to clean it. We had to use napkins to cover the dirt out of our sight. The female staff member, a Chinese in her 40s with long hair, and wearing a black trouser suit (she was the only female staff member that evening wearing a black trouser suit, so she may have been supervisor), was rude to me while giving me a cussion to support my back because their chairs are uncomfortable. She made remarks in her language under her breath in anger. She speaks sufficient English, and it would not have been necessary for her to speak in her language at all while attending on us. Another male waiter took our orders for a desert (4th course of the sitting). After waiting a while for our desert, we were told that they wouldn't serve our desert after all because they had someone else coming, and that they needed our table back.
Source . 2024-05-24
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Los dim sum muy buenos y el pato con taquitos espectacular, la atención muy buena y el local muy bien para estar en chinatown
nanalalo2 . 2024-05-21
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Food we tried several times in this restaurant and found ok. Good value for money. Staff friendly and hygiene is 👍
Hiroo Alimchandani . 2024-05-21
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For good Chinese food, I always come here! The service is lovely and the food is amazing! I ordered the pork dumplings, pork, vegetables and noodles and everything was delicious. The pork was soft and the vegetables were flavoured perfectly. The dessert was amazing too! I would recommend coming mid-day in order to get the full selection of dumplings. A but pricey but I think the food and service is great.
Alina Rana . 2024-05-21
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Pleasant experience, reservation not needed if you go at a non busy time. Good food. Most workers are cantonese speaking.
Sophia lee . 2024-05-20
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Very good restaurant. No reservation possible. You can collect a numbered ticket and have a table once your turn.
alexandra Simon . 2024-05-13
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Food was decent, but service wasn't great
Celine Nguyen . 2024-05-12
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Excellent quality food. The service leaves a lot to be desired: very slow, inattentive, no attention to detail. Ambience is average. However, if you are looking for excellent Chinese food in London then it's certainly worth giving Royal China a go!
Petros Demetriades . 2024-05-07
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The atmosphere was royal, quick sitting and food served quickly. Excellent service, the staff took time to explain and go through the menu. Roast duck, dumpling soup, goyoza and vegetable hot pot were all super tasty and no GMO.
C Nair . 2024-05-01
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Best Chinese restaurant in London! Been coming here for 15 years and it's getting better!
Antonio Dalessandro . 2024-04-30
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Price on the side, which is not a problem if they produce delicious food and premium service. Service is definitely below par and the food, some not edible like the char siew bun was sour. When i walked in and the receptionist can't even respond in Cantonese or Chinese should have given me a clue of what kind of "Chinese" restaurant this is. Utterly disappointed despite being highly recommended by my relative here.
B Leong . 2024-04-30
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The food was delicious! Amy, the lady who served us, was so lovely, friendly and helpful. Great service and although we did have to wait over 30 mins to get a table, the food was well worth the wait. We've been here a few times and we highly recommend it.
Malini . 2024-04-29
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Place to go for authentic Cantonese dishes in high quality and Chinese restaurant ambient. Extremely friendly and accommodating service. Our table was served by Long from Fujian: he was super friendly and attentive to our guest with gluten-free diet requirement. Highly recommend!
D Poon . 2024-04-28
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When you open the menu, you'll find everything you want to eat! And when you order it, everything is wonderful and delicious. It's been a long time since I was impressed by Chinese food.
SOU . 2024-04-23
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Dining time is limited to 90 minutes was something I didn't expect for a restaurant at this price range. But the food is generally good and probably one of the best Cantonese dim sum restaurants in London.
yiu cheuk . 2024-04-21
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A great place for dim sum, other dishes are just so so.
Yuxiang Li . 2024-04-19
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The food was absolutely terrible. The glutinous rice wrapped in lotus leaf was dry and bitty - texture was nothing like glutinous rice. The wonton soup was just salt water with spring onions. The jasmine rice was bad quality. Quite expensive so something so bad. Head to goldmine in Chinatown or better yet Dim Sum Duck in King’s Cross Service was fine. Atmosphere was fine. As least the toilets were clean.
Max Reach . 2024-04-19
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After a tiring day of art visits, strolling through the parks, it was time for dinner, a hot Oha to conclude the day, a combination of different dishes, everyone ate and tasted, there was nothing left, even the vegetarian got manatee soup and rice with manatees, the world was full, everyone ate until end of the plate,
nimrod hefets . 2024-04-18
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Had an evening meal there with family
pui tsui . 2024-04-18
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Large restaurant with great food
Anil Khandelwal . 2024-04-16
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Just AMAZING!!!!!!! Everything is so good here!
Anasaya Numdokmai . 2024-04-15
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Top notch Chinese food on Baker Street!!! Everything’s been spot on, every single time…
Pal Ramanathan . 2024-04-14
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Worst customer service experience ever ! Booked at table of 15 for a birthday dinner few weeks ago. I forgot my back pack at the restaurant that day, and called back the next day to make sure was there and they confirmed that they had it. Unfortunately I don't live in London and went to collect it 2 weeks later, just to be told that they throw it away. Throwing away my back pack ???? Without out calling back at my reservation number or emailing me ???? Disgusting experience.
Marco L . 2024-04-13
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Always a 30-40 minute queue but the food delivers every time. The options are similar to any other dim sum restaurant but the quality is consistent.
ML . 2024-04-12
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Nice tasting food but the portions are way too small for the price you pay.
Justin Moore . 2024-04-12
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Food was excellent. Portion was generous. We ordered the set for 3 persons and we couldn’t finish! The chive dumplings were so good. First time at the restaurant as my friend brought us and we enjoyed every moment of it. Servers were friendly and courteous too.
Ming17 . 2024-04-12
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First visit but service was friendly and attentive so can’t compare with previous reviewers but we had no complaints. Food was very tasty and hot and well spiced and well paced. Beer was cold, all we could have asked for. And pricing was sensible.
Cymro-in-Reading . 2024-04-09
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The Royal China restaurant was very bad in service. The food got to the table too fast I find this a very not enjoyable experience, especially since it was the first restaurant I went to on the first dinner of my trip. Personally, I would recommend this place if there were to be better service.
Horace Ng . 2024-04-03
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My recent experience at Royal China was incredibly disappointing. The prices were outrageous – £17.50 for a simple side of Chinese broccoli is frankly insulting. But the real issue was the food temperature. When our dishes arrived, everything was lukewarm at best. My father specifically pointed out that the broccoli was barely warm. Instead of apologising or offering to rectify the issue, the server argued with us. He even went so far as to place his hand under the plate and claim it was perfectly warm. We politely yet firmly explained that the temperature was unacceptable and requested they speak to the chef about reheating it properly. We specifically asked them to replace it not to just microwave it. Unfortunately, the server's attitude was dismissive and borderline rude. He roughly placed the plate back on the table with the broccoli still lukewarm. He then returned and took it away. After waiting for over 20 minutes, when all mains were completed by us, the broccoli appeared. This time, it was scorching hot – the server couldn't even hold the plate comfortably. This entire ordeal took an unnecessary amount of time and left us feeling frustrated and disrespected and they charged us for everything anyway. I wandered which table this Chinese broccoli was going to to next. It's incredibly disheartening that the wait staff would try to gaslight us about the food temperature. Customers shouldn't be made to feel like they're imagining things. This kind of behavior is unacceptable, and it certainly won't win back customers. Needless to say, I won't be returning to Royal China anytime soon. I hope if you the reader are disrespected you will not tolerate this as they are rude to almost everyone. Continue to disrespect your clients and you will see how fickle success can be. No business is above the need to offer respectful service to clients, especially those with genuine concerns. I am sorry to be so hard, but I have to be as hard as we were treated to get my points across here.
Rishi Anand . 2024-03-31
MORE AT Google
The Royal China in Baker Street and its associated Restaurants offer probably the best Dim Sum in London - I was very sad when the Bayswater branch closed. Reading some of the other reviews, one sees a distinct lack of understanding of how the place operates. The regular staff run the 'front of house' and take your order, but the staff who deliver the food to your table may not understand much english. The food arrives as soon as it is cooked, not all at once. So one has time to eat each dish whilst it is hot, rather than all arriving together and getting cold. Having to queue is normal, so its best to try to arrive outside peak times. It is well worth the effort.
rob T . 2024-03-29
MORE AT TripAdvisor
I used to visit Royal China in Bayswater regularly for 20 years but it has unfortunately permanently closed. Missing it badly, I decided to check out the Baker Street restaurant and this is quite similar. Simply outstanding dim sum at very fair prices. Compared to most Chinese restaurants the service was exceptionally friendly and polite (admittedly on a quiet day). (Tip: don’t come by car - nowhere to pay & park and I picked up a fine!)
Robin Martin . 2024-03-25
MORE AT Google
Horrible staff and food. Took 30 minutes just to get served, and when we told someone there was no apology just grumpy faces. When the food arrived it was cold. And just to make it worse when we asked for the 13% service charge to be taken off due to the bad service we were quizzed why, and once again no apologies just rude behaviour. Do NOT recommend.
Sus Fol . 2024-03-25
MORE AT Google
Really great dimsum, served quickly and hot. Despite the long queues, it’s actually quite quick to get seated as long as you’re all there and you’re not a big group.
Frances L . 2024-03-24
MORE AT Google
This is my go to restaurant on Baker Street each time I am in London. Staff are always friendly, service is quick and the food is very flavorful.
Chris Allen . 2024-03-23
MORE AT Google
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2658 Opinions
The restaurant's prices are not simple, yet the employees get angry when you don't pay for the service, which is optional and not mandatory. When I asked the employee to remove the service charge from the bill, he told me that he will not give you a table again! Considering himself the owner of the restaurant or that I am present as his guest! I pay for my food in the restaurant and he has no favor over me. When I asked the employee at the reception to give me his name, she did not give it to me. My question is, does the restaurant belong to the employees and is the customer obligated to pay for the service, which is optional for the customer and not mandatory! Or am I forced to pay them this fee or will the treatment be different? They are really bad and are insulting the branch in London.
1266 Opinions
We ordered food on Uber eats from the restaurant. The food was simply awful. The duck was just bones and my daughter nearly choked on one. I had to throw the duck away. We also ordered beef ho fun which was also awful quality. The restaurant should be ashamed serving food like this
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Fallen behind competition etc royal china club post price hike. Not the best value for its not-the-best quality
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We enjoyed the place and the food although there are really things that could be greatly improved, such as the attention when explaining how these types of recipes work, with language also being a great barrier. The price is a little expensive, although normal in the area perhaps
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The food was delicious at a very reasonable price for central London. We had the Triple Barbecue Roast Pork Belly, worth £23. The Chicken Soy Noodle Soup was great, too. The staff were very attentive and friendly. Food came within 10/15 minutes of ordering. Would recommend! I will definitely be coming here soon if I am in the area.