Shoe Makers, Hungry Horse in Norwich

Ashley made my experience here so good, thanks!!

Ashley made our experience at the shoemakers amazing would definitely come back

Good food, reasonably priced, very tasty. Clean and welcoming. Disabled friendly.

Meal was amazing , for the price , staff were absolutely brilliant, would definitely recommend & we would come back again .

The meal was lovely. Hot & well presented. Staff were very helpful, polite & welcoming.

Brilliant services, we have kids with allergies and here it has been really easy to find out what they can eat. Really helpful staff and incredibly tasty vegan ice cream.

It's really lovely in there the staff are wonderful please keep it up Hazel and Nick

Lovely food and environment. Staff were really helpful.

Lovely people nice pub to have food and drinks definitely recommend

Excellent bar staff, very very helpful.

Get what you pay for.. cheap breakfast looked good but was cold and tasted bad . staff minimal so not surprised theres no atmosphere and no one to tell my food was bad. surprised as this is big chain and naturally expected way better. i dont usually come out to eat often, but will probably recommend only coming here if youre not a fussy eater and dont mind budget meals and budget service

Ill be back food and service was great atmosphere just low but was a Monday lunch time thats all, all I all, was nice

Excellent service, food came out fast nice atmosphere

Visited today and had a lovely meal and great service

Great service friendly staff, will definitely be back

Do tend to run out of a lot of things and the pool table needs replacing.run out of coke on the pump Again then get charged £3 for a tiny 330ml bottle rip off.Food came out cold, burgers over cooked like cardboard.Time to get a better cook maybe. We eat and drink here twice a week. Now looking for a better place to go to.Shame as service good staff great and very friendly 😞

Miles, Ash, Cleo and Grace were amazing, superb customer service! Lovely to see the Xmas decorations going up. Would recommend to anyone looking for a quick drink and bite to eat!!

Me and my partner went to hungry horse last night for a date night bear in mind we had been before and everything was okay and fine ! But last night wasn’t my partners meal wasn’t cooked properly! I wanted to say something to the staff but my partner said it looked okay I tried telling him it wasn’t but he carried on and ate his meal get home later that night he then gets food poisoning and we had to have a ambulance out! So please check your food and if someone says it’s not right listen and complain!

Some dishes not available, some parts of our dish not available

Never seem to have heating on, sat there with a coat on

Food and drink amazing. Served by Ashley and grace, both great.

Food was great and good value. Very friendly staff, would recommend!

Went for a roast with my mum the gravy was like a chemical tasting so they took it back and bought back x2 lasagne which was like slop not cooked it was disgusting they also didn’t have what I order for starter will not be coming back the pigs in blankets well if you can call them that they looked like something off of the I’m a celebrity jungle will not be going back there waste of my money

Was served by Harrison, excellent service, and a really nice lad!!

Was served by callum, unreal service, went over and above to make sure we were welcomed. will be returning.

We came earlier in the year and had a terrible experience long way in Food and staff Attitude was terrible.! We came today and had The polar Opposite experience! Great Food and the staff was so engaging and happy

Dirty tables plates and glasses pileed up on tables wasn’t even busy gone down hill since I last came

Went for dinner with my family last night and had a lovely evening. The food was dreamt ,staff very professional and friendly, management seemed to have good control. Nice atmosphere we will definitely be back

We went here optimistic. The place had been decent here before for cheap, easy food as we live nearby and kids like the food. unfortunately, it was not good here. We ordered for a child with milk allergies, believing that it was fine as he'd had the nuggets here before. Unfortunately, the waitstaff failed to check the ingredients. It took 30 minutes to see a waiter and we were informed that due toa a menu change, milk had been added to the chicken nuggets. 30 minutes to tell us that. They didn't check to see if he could have it. We will not be going here again.

Came in to watch football and had amazing service by ashley in the bar area. great pub, will return.

Brilliant service the most filling breakfast I’ve had in a long while keep up the good work Ashley

Ashley and Callum are very friendly and amenable. Food came out fast and hot.

Great value,good was tasty and hot.

While staying in Norwich my hubby and myself popped into this really nice hungry horse restaurant. The staff were super friendly and the food was excellent. Will definitely be back

Awesome happy go there any great people.and great atmosphere

Recommend this place ,staff are all polite

Served by the lovely Ashley who helped with drink recommendations took her time to serve us and engaged in conversation she was absolute delight 😊

Service was okay, food was horrible, I ordered a stake and it was as hard as a rock and not made to what I asked for. Servers made rude remarks about my order and said they wouldn’t change it to my make my life better

Was a really weird experience to feel bad for the team as they are so busy and all work so hard, but yeah we're so polite good with the kids and all smiling. Our food came a lot quicker than we were advised and to a surprise was so hot, we were all generally shocked! The likeliness of us all coming back is pretty high!

Lovely young man serving our breakfast! Can’t remember his name but a sweet heart and makes a difference!!

Atmosphere there was awesome but food service was horrible as I had to wait over an hour to receive the food I ordered! Unacceptable

Had a lovely night tonight... Staff was lovely very welcoming. And Miles was a great guy and had a laugh. Very pleasant young man....And he really do no his job and was well on the ball....All the staff was nice...Will definitely go back... Many thank for a lovely night

Horrible service, servers do not care about any allergies I stated and did not tell the chef about them

Had a lovely young lady , Shakira, serving amd chap very pleasant too, worth a visit

Great food when they have it, very friendly staff but regularly run out of the food on the menu. When they do have it service is slow. They seem to struggle with staffing levels and this causes mistakes in the orders and the slow service. Shame they used to be very good. They also seem to have problems with broken equipment. The coffee machine rarely works and they have a temporary refrigerator unit out on the carpark. We used to come here every Friday morning for breakfast for years, but it got so bad here, we go elsewhere now.

Sadly must have hit this place on a bad day. Service was slow. Ended up using the app to order as no one was at the bar to serve. Ordered 2 identical burger meals, one came with onion rings the other didn't have any. The chicken was over cooked to the point you could just taste a burnt taste. And the chicken was very dry. Ordered a bottled drink which I drank straight from the bottle because the glass looked filthy. Didn't seem particularly busy. Been here before and every thing was fine. Not up to usual standard. Also don't bother buying a pitcher of mocktail/ juice , the amount of ice put in the jug considerably reduced the volume of drink. Didn't even get 2 glasses full. Would have worked out cheaper to buy 2 glasses instead.

Haven't visited in a while, but shoe makers wasn't upto par like it used to be. No complaints about the service or staff, always helpful etc. However the waiting time for the food was over 40 minutes. And after all that it wasn't upto it's usual standards. Also the toilets were sticky and the main door handle was broken. I'm afraid to say that I won't be visiting again any time soon.

The food was awful. Mini mixed grill was disgusting. Chips were fine. Sausages horrendous. Gammon tough. Chicken barely cooked. Everything a bit cold. Quality of ingredients low. Disappointed because it has a decent vibe and some dishes look decent.

Came in for dinner with some friends , had the best time ! Got served by Ashley She was so friendly and made us feel all welcome

A great family pub and great bargain lovely food

Ashley and callum were very helpful and added to the refreshing happy pub atmosphere

Lovely food and service! Will definitely be back again!

Popped in for a drink, wanted something more then my usual. Kevin the manager was really happy to help, he asked his barman what can go in different drinks. The barman's was a hit, mango dead man's finger was amazing with lemonade. Thank you lads, I am now full of summer.

Lovely team always happy to help and nothing is too much to ask!! Definitely coming back

Had a great meal and was served by Grace. She was really kind and helpful.

Excellent food for the money not much atmosphere

Lovely restaurant with reasonable prices, fast service, polite staff, would totally recommend full english breakfast. Drink options are also plentiful. Overall, definitely worth a visit especially if need to feed the family. There is an outdoor area as well.

Just had their quadzilla burger, excellent value for money and cooked really well. Thank you for yet another lovely meal.

Better than last few visits and food came out a lot quicker than wife an I anticipated, well done considering last visit wasn’t very good at all

To say it honestly I’m a big fan of Mac and cheese and I’ve had the best ever in the shoe makers! Can’t wait to sample it again

loved the lunch and had a great time,every ones lovely and bar servis was outstanding, and servers were alsoovery nice.

I haven’t been to the Shoemakers for a while, however I was very impressed, the management have really upped their game! The food was good quality for the type of food that is served in this chain (mainly fried or microwaved), but hey ho sometimes you just need this after a busy day at work!. When I ordered the food, I was advised it would be about a 30 minute wait as they were busy, however the food came out within 10 mins. The servers were very attentive and there was a great atmosphere in the restaurant. I also like the new dresser with all the cutlery and condiments on, much more hygienic. Just wish the card machine accept tips, I never seem to take cash with me anymore and I always like to tip great service.

I haven’t been to the Shoemakers for a while, however I was very impressed, the management have really upped their game! The food was good quality for the type of food that is served in this chain (mainly fried or microwaved), but hey ho sometimes you just need this after a busy day at work!. When I ordered the food, I was advised it would be about a 30 minute wait as they were busy, however the food came out within 10 mins. The servers were very attentive and there was a great atmosphere in the restaurant. I also like the new dresser with all the cutlery and condiments on, much more hygienic. Just wish the card machine accept tips, I never seem to take cash with me anymore and I always like to tip great service.

I've been coming to this place for a while, but man, the service has seriously gone downhill. The waitstaff barely pay attention, and good luck getting your food on time. It's like they've forgotten how to be waiters! You place an order, and then it’s like playing a game of chance—if you’re lucky, you might get your meal in 30 minutes, but don’t hold your breath. Honestly, it's just not worth the hassle anymore. What a shame!

Regular customers are not even properly served .Especially on Thursday.Waited for more than 20 minutes for getting a pudding . Two minutes gone to Twenty . Need to ask two or three times to get it served . I don’t think this is good service in the hotel industry. More than 8 months 4times a month visited. Delicious dishes to Normal taste . Quantity tremendously changes. More to Low may be as a part of Cost cutting. Gradual increase in price . Items missing on dishes . Need to ask to get it served just because we had this earlier from the same restaurant. Such an awful experience. Thank you for awesome services .

Super place! Had a nice family lunch for my brother in law’s 60th birthday party lunch. staff were really friendly, and made everyone - including our dog - super welcome. Such a nice atmosphere. Doubly good, because there was some problem with their store-freezer, (I noticed a hire-freezer outside), and they had a restricted menu. But despite that, the staff were super clear, and dinner was nice and drinks were reasonable, as were the afters! Other diners were also happy and friendly. All in all a lovely place for a family get-together. Thanks She Makers!!! It is the super-nice staff who make this such a great place!!

Had a lovely 60th birthday lunch for my brother in law. Was a lovey meal and a really nice atmosphere. There was some problem with the freezers (a hire-freezer was outside), so they had a restricted menu - but was still lovely and staff were all super-clear and super helpful. Couldn’t hardly have been nicer!!!

Terrible food waited over a hour for cold roast dinners and then waited for the next ones which were not better either pigs in blanket fatty and undercooked just a horrible meal in total very disappointed would. Never go back or recomend

Waited an hour after ordering food on app to then have to complain and then food arrived cold to then have to complain yet again so all in all a dreadfull experience

Second visit in two days. While they were running a limited menus due to delivery issues the food we had was lovely. You can tell the staff are trying their best and we’re friendly. Michael was especially helpful.

Came for dinner after not visiting for a few years. The last time we came it wasn’t great but thought we’d try again, food this time round was lovely, took a little while to come but was well worth the wait. Piping hot, loads of food for the money and the service was excellent! The young man behind the bar with the curly hair helped bring our drinks to the table and also helped us order our desserts. Excellent service from him and we cannot wait to return.

Yummy food. Great service by Stacy and nice ffod

The new GM Stacy has been a breath of fresh air, dishes and cutlery are clean, food is hot, fresh and tasty and customer service is where is should be, above and beyond and customers are treated with dignity and respect, hope she stays

Beautiful service Ashley and Liam are great hosts

The staff are lovely and very friendly it is good value for money l thoroughly recommend.

Ashley was amazing 👏 excellent customer service will definitely return

Ashley is always so friendly and helpful and makes our visits so worthwhile. That also adds to a pleasant atmosphere and great experience

This has been our local for a long time however lately it has been lacking in atmosphere which is a shame. The bar area used to be very busy especially on weekends for football/rugby. We do still however have the lovely Ashley serving behind the bar. She goes over and above to make you welcome & knows which drinks we want before asking. If you could get 10 off Ashley I am sure the place would thrive again.

Brilliant service as usual.Would recommend anyone to this place ‘cause staff are all so friendly and helpful and food is tasty and very good value for money.

Great breakfast great service great manager

Top manager, great food and service Well done.

My partner and I visited for a lovely breakfast - it was absolutely delicious and the service was perfect! Will come back again soon!

All hand pumps on GK IPA - so sad, as it could be quite a nice pub

Absolutely love this place highly recommend

Food was disappointing. Burger was drenched in sauce. Two of our meals had eyelashes in them! Chips weren't cooked properly and meat in the pie was chewy.

We had the Sunday Roast Beef meal, The beef was stringy, vegetables were over cooked and the mash potato was stodgy and lumpy. I think the whole meal was micro waved, well that what it tasted like. When I complained they replaced the mash potato with another stodgy lumpy piece. I also complained at the end of our meal and told the waitress that it was the worse roast dinner we had in a very long time. Would avoid at all cost, I suppose you get what you pay for,,,,,,,,,,,,,

Me and my husband always pop in when we are in the area. As soon as we enter we are greeted with a smile and polite service. Food is delicious and even the chef came out to us today to serve our food. Someone always comes over to make sure we are ok and if we need anything else. We have always felt comfortable and welcome. Would definitely recommend shoemakers to family or friends for a drink or meal.

Superb food and drink. Great management @ Kev

Fantastic food, incredibly kind and thoughtful stuff. Lovely evening all round

Great food and brilliant company. Always love it here, thanks Sandra!

The service was brilliant. Kev in particular

food is wonderful,staff really friendly overall a lovley place to go for a drink and some food.

Great night apart from Arsenal being 5 up at half time. Barmaid Ashley was lovely, friendly and efficient. Food server Macy was great too. Very impressed. Totally recommend.

Very slow to get out food, told half an hour wait was 50 minutes which wasn't helpful with 3 hungry children. No apologies given. Food wasn't hot when it came out, tasted fine but nothing particularly exceptional. Play Area was ok but noticeable damage to rope bridge was concerning.

Ordered with no issues and food arrived promptly - all on a Friday night 👍

Great pub to watch the euro semis. Shame that they only had 1 cask ale. We'd heard that they had a great choice. However, the IPA was fine and the England score even better 😉🏴󠁧󠁢󠁥󠁮󠁧󠁿

The food here is the sort you would expect from a chain - basic pub food, good value for money. The staff here are always really friendly and accommodating.

Been using this place for years now, and we always absolutely loved the food, service and atmosphere. However, recently, the place has gone downhill. Food not as good as it used to be, dirty tables, sticky and stained menus, food on the floor, etc. Since the departure of the last manager, it is nothing like it used to be. So from now on, we will leave it for a while and go somewhere else, hopefully, it will get back to what it used to be, only time will tell.

With family excellent food and customer service all the staff work extremely hard Harry and manager Kevin can't do enough for you . Recommended to anyone for lovely food and quality service.

Good took a long time to come out, chips had been refried multiple times and were burnt, sweet potato curry and rice was dry and unappetising. Glasses and cutlery were dirty and drink had been filled over an inch from the top. Staff were friendly and smiley and drink service was prompt.