Caffe Nero - Norwich in Norwich

All the staff there are lovely. Had a quick chat with some folks today that really made me feel better after a loooong day at work :) my favourite non independent coffee shop in the city

The staff are always friendly and kind - food and drink are top tier, and they even offer to warm up your pastries. I pop in every morning before work, and I've never had a bad experience - thoroughly reccomend it.

My sister and I came in for a coffee, as we usually do. However, we were unfortunate enough to be served by Rob. If you're looking to be served by a snotty, uptight, unprofessional, person this is the place to go. For context, I asked for an oat amaretto latte. He asked if I were vegan, to which I said no. He picked up a topping and I said I'm dairy free, however he had already put the topping on. Rather than addressing the issue he looked at me, gave me stank eyes and sassily poured it out in the sink and slammed a new mug on the side. Not only did this make me uncomfortable but it also made the customer next to be uncomfortable as she looked at me and pulled a distressed face. This isn't the first time we've experienced Rob's unprofessional attitude. Previously, myself and sister have asked for oat lattes but he failed to make them with oat. When we asked if he could confirm whether they're oat, without saying anything he picked the drinks up and slammed them in the sink infront of us. I understand customer isn't always right and working in hospitality can be stressful, but perhaps an office job away from the public would suit him better as I guarantee Nero have lost customers due to this individual. Despite this, all the other servers have always been so lovely, especially Jacob and the female with sandy blonde hair with glasses.

My absolute favorite coffee shop in town! It’s the go-to cafe. Love it❣️. Recommendation on what to drink: Vanilla latte.

My wife asked for a cappuccino & got a Latte,the women was talking while serving, got it wrong & pulled a face to make out my wife said Latte.finally got the cappuccino, was asked if she would like chocolate on top,asked for chocolate got cinnamon, shocking service,we will not be returning.

Great location, lovely coffee and friendly staff. When sunny, it's nice to sit outside with a view of the castle on one side and the market on the other.

Respectful staff, always trying their best.

We popped in for a takeaway away and having been asked for our order waited much longer than people behind us. We were asked if we wanted choc on our cappuccinos and we said no. They arrived with chocolate and when I pointed it out, the assistant glared at me, said nothing, took the drinks away, took the choc off and gave them back. Such bad/ rude service we won't go back in there!

I never saw a cafe Nero so dirty ! Disgusting!

Great location, great welcoming staff, great coffee .......

Often stop in here for coffee and a snack.

super cosy inside great for catching up with friends or getting work done as there are arm chairs, big tables and little tables. Music is usually soothing jazz and the staff are always super nice!

Always excellent service and coffee.

Went to the branch on St Stevens street for a quick drink. The staff were really nice and friendly and the drink was good but the area behind the till and the counter were minging. As I stood waiting for my drink I noticed the floor and skirting boards behind the counter were filthy. Looked like they hadn’t been cleaned properly for months. Built up in ground dirt. The bin was dirty and there was rubbish on the floor. There was also thick dust on the counter, around the base of a display stand. The area behind the counter where staff warm food was also dirty. And it wasn’t debris that would have built up that day, it was obviously historic dirt. Crumbs and dust over the ledges, dirty smears on the side of the little cooker. Just not OK for a public food establishment.

Very busy place but staff very efficient

Order was not what l requested.

Best place for a morning coffee ☕️ 😋

Lovely staff who remember my drinks and always chat with me. Nice furnishings and good vibes.

Really lovely place, quite cramped downstairs, unfortunately, but they have amazing coffee.

Friendly service, tasty drinks and carrot cake. Clean and nicely decorated for Christmas.

Nice place which we visit often. Friendly staff and quick service. Very nice second floor plus delicious Italian coffee.

Good place for lunch overlooking the market quick friendly service too

Good coffee, friendly staff and nice seating upstairs.

Love the coffee and the raspberry croissant was delicious.

Why is it that every Cafe Nero needs a really good deep clean??? This one was no exception, crumbs and bits on tables and floors, a film of grime everywhere. It was disgusting. Toilets awful too. Drinks were good though but that's about it. Food overpriced.

Recent visit resulted in an awesome coffee (regular americano with an extra double shot) with great service and background music.

With all the coffee shops we have on offer in Bury St. Edmunds this is by far my favourite and i always come here when I am in town. The coffee is delicious and the staff are always friendly, helpful and polite. Lovely ambience and dog friendly too what's not to love!!

Tall chap with glasses is brill

Sat in ally way due to having our dog with us . It's just like most cafés

Toilets were filthy. They need complete re furbished.

3+app gives a £1 coffee/frappe or any hot/cold drink every week.

Coffee is 5 star. Venue 3, staff 4. The premises are shabby and the staircase to the larger seating area upstairs is unsafe, rickety and needs an additional handrail on the wall. Seating was hard to find due to all tables for 4 being occupied by singletons using WiFi. One of two armchairs was occupied by an extremely smelly and hairy lurcher dog. Possibly Normal for Norfolk! Bad-tempered female barista.

We both had a coffee, a plain americano for me, and with oat milk for my wife. Nothing wrong with them but the cafe especially upstairs is looking tired. It needs some money spent on it. The floor, furniture etc are looking tatty.

1st time in Norwich and Nero is a great place for coffee and a seat outside to people watch.

Cool place on a hot day, excellent service, coffee as it should be, excellent.

Decent chain coffee shop, nice coffee

Needs a really good clean! Everything is dirty and messy. The counter top, windows, mirrors, card machine, till, floors and tables. Dog walking around lose and sitting on furniture. Not hygienic while people are eating! Disgusting! 🤢

There was a bit of a wait to be served, I ordered a small oat milk latte and a large latte normal milk. The server asked me if I wanted milk in my latte! I was dumbfounded. Anyway after much too-ing and fro-ing and many repeated orders. I ended up with two cool latter's of the same size. Not impressed.

To manager/owner: please buy from suppliers coconut milk not mixed with soya. Most people in Britain don't use soya at all and some have soya allergy. I know suppliers sell clear coconut milk. Also, why don't you have almond milk? I put one star for the mixed milk. I love your coffee but you should take care of the choice of milk.

Not up to the usual Caffe Nero standards

Nice coffee shop. Food very hot & tasty. Staff friendly & helpful.

good coffee & the staff are always so friendly… and have impressive memory skills!

Nice staff , coffee and cheesecake have used many times and don't plan on stopping.

I visit this store pretty much every morning, usually ordering via the app (I’m a disorganised mess and don’t always have time to stop in) but I can say with confidence that every single member of staff at this particular store are a credit to the business, absolutely amazing service every single time 💖💖💖

A delightful Barista Cafe,Try the first floor seating area when you've ordered your coffee ect,and enjoy the wonderful views of Norwich Market which is overlooked by the Stunning Town Hall.

Impressed with first visit for coffee Good friendly service. Will visit again. DJ

Nice coffee, good service and their food looked nice but I didn't try any.

Nice but took a little while to get served based on how many people were behind the bar

Nice coffee. There are seats downstairs if you need them for wheelchair access.

Always packed to the rafters! Needs more space

Well and truly rodger'd with no lube by café Nero this morning, caramel shortbread was probably too small for a 3yr old to eat but still a price tag of around £3.50, the slice of chocolate cake was £3.50 and about as wide as a playing card hence it laying and definitely not standing proud on the plate.great coffee and friendly staff which is always nice when robbing you face to face.word of warning do not buy cakes or any other food unless you are a millionaire.shame on you Nero

Sat upstairs very stuffy and noisy, Table not clean when we sat down , but staff on til helpful... seating downstairs limited and very close together. If I return it will be to take out.

The staff are always very friendly and helpful, the chocolate muffins are out of this world and it's nice to have a latte in a cup instead of paper cup.

So impressed with the staff! They are so fast, multi-tasking to serve more than one customer at a time The coffe is great too!

Great customer serve. Great tasting coffee. Plant milk options. Lovely vegan chocolate cheese cake. Probably my favourite coffee chain atm ❤

After being served by the pleasant and friendly female member of staff, we enjoyed our espresso and Americano in the upstairs lounge overlooking the market. Although we weren't hungry it was good to see some savoury and sweet vegan options available.

It was a good atmosphere and great coffee

Great work spot, nice staff, decent number of plug sockets, music is quite loud for a coffee shop though - a bit distracting if you are trying to read, work or chat with friends

Pretty poor to be honest. Very slow service and a particular drink my partner wanted was out of stock but still on the menu, it should have been removed if it wasn't available.

Very good coffee from here and pretty reasonable prices

Unfortunately wasn't able to try the pistachio iced latte (presumably due to stock issues) but the coffee I did have was delicious and I'll be visiting again to try the pistachio one another time. Food was great too and the man serving was extremely friendly and personable.

It's a chain coffee shop, they sell overpriced coffee that let's be honest doesn't taste that great. but like so many others I use on occasion because its easy.

Nice, spacious, cosy areas and inexpensive. Thank you the team for you pleasant service. :)

I use Cafe Nero often, this morning i had to wait a fair amount of time as there was a large order being prepped, when i got to the counter the chap behind the counter said ‘ i will only charge you for one item as you have been waiting far too long, and thank you for your patience”, what fantastic customer service! I didnt expect that and knowing what its like facing a long queue when you have a big order of something i was prepared to wait, but it was a nice gesture, i will only be using that particular caffe nero from now on, great staff!

Always amazing. Awesome staff and do try the capuchino cake its a MUST... Americano with this cake goesss soooo good. Also chocolate fudge cake and carrot cake is good too.

The two waiting staff were organised, efficient attentive. Everyone was served quickly without any problem. Moreover they were very courteous.

My go to coffee shop in Norwich. Lovely service and lovely coffee.

Cleaning needs to be addressed.

Great for cutting back on caffeine - my flat white was half foam in an already tiny dolly's cup - what's the point? Great value (for them) at £3. How does a coffee chain get something so basic so wrong? Moral of that story - stick to independents.

Person was really nice ,friendly and responded to the asking of an extra hot chocolate was really loverly atmosphere and great service

Found in the centre of Norwich while wandering around. Only a small shop with limited inside seating, some of which was unusable as damaged and marked off not to use. Always excellent coffee in Nero and a must for hubby.

Staff not very friendly or attentive. It possibly was my first experience of age invisibility!

Very worm place with worm staff

Go to coffee shop if you’re looking for a really dark roast and burnt coffee. I’ve visited multiple café Neros and they vary but I’ve always consistently experienced burnt coffee here and if you’re a coffee nut like myself, you’ll recognise instantly it’s a poorly made cup of coffee.

Love this cozy place. High quality coffee and warm staffs. Thanks for giving me not special but awazing memory in Norwich. But not recommend tiramisu😂

Nice coffee, a bit small downstairs, room upstairs, stairs a bit steep. Not much on offer for vegans

I visited this place yesterday, a Saturday, wary as it’s a busy day & not had greatest experience previously. Be very wary if you are disabled, older & female, the lack of any assistance is totally lacking. It wasn’t due to lack of staff, there were a fair few standing aimlessly at the counter. I use a mobility walker, it’s a narrow, heavy door, difficult to manage. A striking looking young woman, with loads of face piercings & masses of colourful make up “served me”, poor customer service & I struggled to get back out the door, so I could sit outside. To add insult to injury, I didn’t get my loyalty bonus stamp for having my own cup. Before anyone asks why I went there again, with mobility issues, you go where nearest & as I’d usually go to the St Stephens Street branch (nicer & better customer service) but Norwich City Council, in their wisdom (they have form in this) have closed off this street for 8 months to upgrade bust stops or something!! But after this awful experience, will go elsewhere & or the market stalls nearby (I knew I should have gone there, as I was attempting to come out of Caffe Nero. Why don’t bosses/managers do something about this branch, especially as there’s now another Costa Coffee a few doors down??

Branch of coffee shop on main pedestrianised shopping street in Norwich City centre Close to loads of car parks, both shopping malls and castle Approx ten minutes walk to cathedral And approx five mins walk to bus station 15 mins to train station I had a lovely hot chocolate

Looking for a quick lunch in Norwich City Centre we came across Cafe Nero. A little cramped downstairs when queuing to be served but plenty of space upstairs to sit sit eat. Although thr floor was a bit of a mess and the toilets weren't the cleanest, our table was cleaned when we arrived and the service was excellent. For less than £10 I got a drink, a sandwich, crisps and a cake, which was more than enough. A decent sandwich and a relaxed atmosphere upstairs was all we wanted and exactly what we got.

Fantastic service, and the guys on duty today were friendly, and provided great care and attention.

My favorite place to be in Norwich 🍃 cosy, excellent atmosphere and great service!

So relieved, I thought I had Covid, but thankfully no. We go in here quiet often. Today the service was excellent and very efficient but the cappuccinos were the most tasteless we have ever had here. Had to eat something, quickly, afterwards just to make sure it wasn't us. No idea what went wrong but definitely not up to usual standard.

Not to busy, ideal stop by market, service quick and friendly. Only other comment, table was dirty

This is my go to place to write. Peaceful atmosphere, excellent coffee and the staffare always super friendly.

I enjoyed my visit on a half term week which meant every eating establishment was very crowded at lunchtime. I liked the fact people with pushchairs weren't put off coming in despite the limited seating. Nice atmosphere and good food.

Rather hit and miss customer service and oversweet hot chocolate. The premises feel a bit grubby.

Love this coffee shop, lovely staff.great coffee, always come here when coming to Norwich!!!

Great coffee, very polite and friendly.

the upstairs is one of my favorite places to sit and relax when i need to do some work. the iced latte >>

Would not take cash and was told in a rude manner that it was card only

It would be nice being that it is a cafe that it actually sold tea and coffee 😒

Great location close to the market. Needs more outside seating

Love the coffee from Cafe Nero. Love that O2 customers currently get a free coffee every Tuesday and Wednesday. Was able to take dogs in to order takeaway coffee. There are 3 cafe Nero's in Norwich advertised on Google, however one doesn't exist, seems to be now part of M&S food hall.

Lovely drinks and cakes, welcoming and nice staff very enjoyable

Lovely coffee and coffee house.

Equisit drinks with amazing taste, kind staff with polite gestures. But pricey though. Still recommend

Stopped for coffee whilst on the Go Go Dinosaur trail. Enjoyed it so much we returned at the end of the hunt for another coffee. Staff friendly and efficient, coffee very nice indeed.

Lovely place to meet up with friends or family 👍 thanks

Lovely coffee with cream, Keto friendly.

Nice to be back inside sitting in the air conditioning 😂