Shillingfords fish and chip shop in Neath Port Talbot

Orderd food small items missing chicken burger dry & very crunchy to eat & all cold chips very very salty

delicious fish and chips. batter is best around by far

Iv had a few times its quite expensive and rissols arent that nice

Great traditional fish and chips

I'm really disappointed. I've ordered many times from Shillingfords and it's usually amazing quality. Today, I had the seafood basket, which is normally delicious. But this time, everything was incredibly overcooked. The 2 tiny scampi pieces were the worst, they were inedible :( the coating was burnt and the inside like rubber. I couldn't even cut them with a knife they were so hard! I had to rip them apart with my hands in the hope the scampi itself would be ok (it was not). The rest of the seafood was edible but nowhere near as nice as normal. Chips were good as ever though! Hopefully this is just a blip and things will be better next time, but I'll not be ordering for a while.

Just bought chips from my local chippy,waited for over 45 mins for food when I got home between my order was wrong on unwrapping ,not only was the food disgusting,tasteless so salty it was unbelievable,this place deserves no stars on review ,I'd rather starve than go back there in future

Too late for Sunday lunch, so called in for fish and chips on the way home. My wife had mini cod and I had a regular cod, both were beautifully cooked and the batter was light and crisp. Will definitely visit again.

Taken over 3 hours for food and it still hasn't arrived me my partner and my kid are hungry luckily had something here to cook for the little one for time being, driver ended up ringing me at wrong address over two hours ago, never called me back. When rang to find out what's happening was told they've taken on too many orders

Wanted to try a new place for chips. We were walk ins and there was a steady flow of people arriving and collecting food but there not many walk ins at all. However, it took over 30 mins waiting for 3 portions of chips, 1 saveloy and 1 sausage. We did also order a curry sauce and paid for it to find it not in the bag when we got home. The chips are soooooo salty. We like salty but the majority was inedible due to the level of salt We also asked for a small sausage (specified by the little person with us) and received a large sausage. Some would think it an upgrade but it wasn't what we asked for. Disappointing dinner.

Waited 45 mins for fish and chips, complained to staff who just shrugged their shoulders Shillingfords have won awards in the passed but currently would not have. Al Shillingford needs to sort out his staff to get to previous standard

I always go to Shillingfords for chips when in the Neath area, as the quality is consistent and the staff are lovely. Today was exceptionally good, though. Quite possibly the best chips I've ever had, from anywhere!

Lamb pie and chips 🍟 beautiful

Really disappointed to change this review but I placed an order online for delivery like I normally have and normally get delivery within 45min to 1 hour after, but tonight 2 hours lapsed and still nothing turned up, I tried to call the shop but no one answered after multiple calls so I decided to visit the shop and the lady behind the counter went to look for the bag with the receipt to find it at the bottom of the pile and was very helpful, I was happy to take the food there as its always tasty and hot but just out the blue Rees (not the owner) working behind the fryer asked the lady what's wrong, she said the order was over 2 hours old and he quite abruptly said "oh well" shrugging his shoulders. No offer of an explanation or a phone call to say it's going to be running late just pure negativity towards the customer. I think shillingfords needs to go back to the delivery services like Uber or deliveroo where if things like this happen we can just simply raise the issue with them and let them deal with it, when they are running their own delivery service and have a staff member with some negative responses it leaves me to say I won't be going back here again and will be using hikarys or the model from now on. Such a shame as the food, nearly all the staff and it's owners are fantastic but to be treated like this even once is once to much!

Had food delivered tonight first time my partner has tried food from here and he loved it said best chips he's ever tasted and are it all normally he don't eat many chips will definitely be ordering from here again thank you

Haven’t ordered from here in a few months and typically the food was very good. Today I placed an order on delivery and the fish that was delivered was very small in size even though I paid £6 for it. My fish and my girlfriend’s fish were both very dark in colour and the inside of mine was incredibly dry. Will not be coming back again unfortunately.

Best chips I've tasted in a long time.

Excellent fish and chips every time, the family loves it.

Shillingfords lives up to their reputation for quality. You have to wait, of course, for freshly cooked food but it's certainly worth it.

So not happy. Really dissapointing as we went there as it said award winning. Awful worst I have had in a long time. Tiny portion of cold chips and overpriced. Total con.

I've just been in. I am disabled. I suffer chronic pain. My child is disabled. All we wanted was an ice cream. We arrived in the shop, got our ice cream and were made to wait whilst I could feel it melting in my hands and the two women who came in after us were served first and had a long hot food order. All we wanted was a single ice cream. My disabled child started to get agitated and was pulling on my hand. The pain was too severe so I told the cashier I was disappointed she couldn't have just let me tap for the £6 ice cream and I'm leaving. She had the cheek to tell me to put the ice cream back in the fridge if I'm not going to buy it. I do think they could streamline their service by having the singular, cold items scanned first and have some compassion when dealing with customers. A simple acknowledgement and an apology could have gone a long way instead of telling me to leave and make sure I put my ice cream back if I don't want it. Hikary's it is.

Unfortunately unaware of the quality decline as previous reviewers have mentioned. As a first time customer making a large order I looked forward to supporting a quality local takeout, but I was shocked to receive such darkened sweet potato fries and batter, as though the oil was reused too many times which I am sure the fish & chips awards bodies would sadly no longer give such high ratings to if reassessed. The chips and pies tasted as though they’d sat around in the warmer, and at least a third of the potatoes used has black spots or had a green tinge. Even the mushy peas tasted as though they had been burnt in the saucepan. It is understandably tough for businesses now but if old oil is reused consistently, it is carcinogenic to the health of your customers.

The food always makes me sick, most of the time the food is overcooked and dry and the portions sizes are really small. My mum ordered online and had a few things missing

Food used to be good not anymore. I just had the worst chips I ever tried. I won't be coming back anytime soon.

Terrible delivery service,food took almost 90 minutes to arrive,phoned to ask about delivery after an hour.Was told it would be here in a few minutes,30 minutes later it arrived,driver said he'd only just come from the shop but food was Luke warm ,fish was soggy,chips not very nice either.Wont be ordering from here again. Mr. Shillingford ,your business is going downhill. Update to previous review,thankyou Mr Shillingford,happy with the response and the way you value your customers, appreciate your chat and happy with your resolution and explanation,thankyou,restored my faith in YOUR business values etc,diolch.

Always fantastic food, staff really friendly 😋

Went in here today 14/04/24 17:45 and walked back out, I was the only one at the counter, Alan and 2 ladies were behind, I only wanted some chips but they were obviously too busy to serve my, I stood there like a plumb for 5-10mins, a lady said won't be a mo after a few minutes but several minutes later no acknowledgement I was even there, I tried to make eye contact with the owner but I think he was oblivious to a customer standing there. Won't be back.

The fish is cooked to perfection 👌

Went here at closing time, about 8:55pm, which if you’ve ever worked in retail or public facing jobs, you know how irritating that can be. Well, they were absolutely wonderful, gave us a bunch of free food on top of what we bought. Genuinely lovely people. Well worth going here. 🥰

Gone to the dogs..visited years ago was great, passed by on work calls last week Had a rissole, with large bits of potato in, which is fine, but wasn't cooked through, resulting in hard cold chunks..awful, chips soaking wet..

Unfortunately awful food. Absolutely awful overcooked sausage in batter. Tiny little pots of curry for an extortionate price. Chips were mainly scraps/overcooked or with green parts. Given the responses to negative reviews on here, I'm not sure we would have a positive experience reporting this to the staff. Such a shame but we will not use shillingfords again.

Too many times delivered very late so cold food and some food left in the range and not fresh!!

Ring your order through , as its always busy . It has tables to eat in . a good choice of food for a chipy , plus a few homemade options like curry. They do battered Halloumi.. its totally a lush option if your vegetarian , seved with sweet chilli sauce .the spicy curry sauce is ace from here too .

I’m afraid this establishment has gone downhill. This is the second time the chips were warm and looked like they had been standing for a long while. pie pastry was hard. Don’t waste your money.

Don't often get fish and chips but when I do I go to shillingfords, but after today never again, the fish was greasy and soggy batter and the chips were like bullets, gone right downhill I'm sorry to say, straight into bin.

The wait was abit to long and a large chips could hardly feed 1 person

Brilliant fish + chip shop, we go out of our way to visit. Fish bites are excellent, staff always polite, and never wait long when pre-ordering.

Fish is phenomenal, chips are thick and fluffy! Decent prices, staff very friendly.

Fab fish bites and the best risoles I've ever had

Best burger I had at a very reasonable price. Above all staffs are also welcoming.

Service was excellent & food was delicious.

Gone Downhill Unfortunately Last Few Visits Have Been Poor. Have not seen Andrew there for a long time either. Not sure what is going on but major improvement necessary as food on last few visits has been poor.

Paid £14.20 for soggy chips, worse battered fish, half charcoaled seafood basket. They forgot to include the lemon too. The homemade tartare sauce was lovely. Great shame such well known place is spoilt by poor quality chefs/ untrained unsupervised staffs. Andrew must be livid! Not recommended until quality improvements are made. Pics attached.

Food portion was absolutely tiny for the price would never go here again was much better when it was als fish shop

I waited soooooooooo long to try this chippy.........and unfortunately, it wasn't great. The chips felt and tasted like they'd been cooked 2 hours before and just kept warm in that chip draw thingy. The mince beef and onion pie I had wasn't much better, I literally could not eat more than two bites. After all the good stuff I heard about Shillingford fish bar it may of been a while back but never expected the very weak quality I received. Very, very disappointed. I believe they're riding on the coat tails of they're passed success and no longer feel they need to put out quality food.....just saying how it looks/feels............I'm going to stop now because i have absolutely nothing good to say about my experience eating out here. As for your response, if I had time to run around bringing food back etc I would have cooked my own at home. Sorry. Not sorry. Terrible food. Terrible staff.

I have been buying my Friday night supper at shillingfords for years and can honestly say I have never had a bad meal . The best fish and chips in Neath by a mile keep up the good work.

Rarely have a chippy supper, first and last time for this place,fish was fine hence the rating but the sausage in batter was overcooked and hard to cut. The chips were too dry and cold ... Not fresh cooked at all..

Absolutely stunning food 😍 And the staff are Amazing 👏

Best chip shop in the county. We travel from Ammanford to have chips here as there's nowhere that comes near them.

Sit down meals great also order ered online and it arrived piping hot whot more can als fishshop do ps I also ordered the ice-cream yum yum

Absolutely disgusting service, the staff are extremely rude. I ordered my food for a certain time but was told when I arrived that I’d have to wait. My order had clearly not been started so I stood in the shop for 15 minutes whilst other people were served before me. When my food was ready, the person almost slung the bag at me and quickly turned to serve the other customers in the queue. I will not be returning here again as this shop used to be lovely but really has gone down hill.

The best food round the melin area and Neath to be honest!!!

We've not bought from shillingfords for a long time, and we will not buy from there again. It used to be the best place for chips and HAD won awards. Alas not an award winner any more. The majority of the chips were dried up little scraps, unfortunately the rest weren't much better, very poor quality and mostly inedible.

Excellent food and great pricing.

Quite disappointing compared to my visit here last year. This would almost certainly be my last here. I ate in at a table. The front doors were all wide open to both traffic noise and cold. I was cold throughout my meal. They were mopping the floor by me with heavy pine disinfectant before I ate. I had to complain that the smell was making me retch. The food was all served at the table in takeaway boxes and cartons. Wooden knives and forks. Not the way that I like to eat for a sit-in, sit down meal. Mushy peas were nice.

Love our Friday night fish and chips takeaway. Always superb .

Best fish and chips. Tastes great and cheap what more could you ask for

Food was tasty AFTER I warmed it up .

I placed an order for over £20 at 6:29, I brought it home, the chips & sausage and batter are burnt.

We decided to eat in.service was excellent. Lovely food.

The food is always delicious, but tonight the staff went the extra mile even though they were super busy. Witnessed that not everyone is always appreciative of just how hard they work, which is just so sad. Because they are always brilliant, and delivery staff too. Thank you!

Long time favourite chippy. Homemade options always great food!

Used to pour loads of gravy over chips, now give you a tiny pot and charge the earth. Had a rissole from there, lumps of potato hardly any corned beef, and cost £1.90 disgusting price. Appalled and will never return. Chippy in Windsor road much better value for money, much bigger portions.

30 MINUTE WAIT FOR LARGE CHIPS ONLY!!! Only 1 customer in the shop I ordered 1 large chips witch took just over 30 minutes! The staff were all on their phones talking to eachother very slow service! Also the large chips were more like a small put into a small tray, only came here as the other chip shop I go to was closed and the one further down was to busy, let down again by this awful place

The best in Neath (mine and my families opinion).

I always come here as they fry the fish fresh for you and it is sustainable…and the batter is always crispy! Awards are definitely well deserved and the price is very reasonable @ £5 for the mini cod box 👍

Shillingfords is simply the best fish and chips I’ve ever had. Being born in a seaside town I am pretty fussy when it comes to my fish and chips but these are simply faultless.

Probably the best Fish and chip shop in Neath. Fish I had was excellent, and the cheese and onion rissoles are to die for. Staff friendly and polite, oh chips are great to.

They don’t really listen to your order as i asked for 4 sausages and only had too but when I phoned them to tell them their attitude was shocking the manager said he cba to come into the phone. Rubbish customer care plus trying to get a order at 6 and they stopped taking orders but as stated on their website order until 7 but they also don’t say that they stop taking order at 6.30 on their website. Jokes!!

Nice little chippy staff are nice to

Amazing! Excellent delivery time. Super fresh and delicious, will definitely be back. Oh and your delivery driver is lovely. A real credit to you. :) Highly recommend this place.

Only tried it once a long while ago. Haven't wanted to visit ever again.

I had traditional fish and chips which was ok but not great. Batter was pretty soggy and didn't really live up to expectations. Add to that the long wait for shop walk-ins and it was something of a let down.

If you go here. You Got To Try The Meal Nicknamed "The Bull" So its a large chips with gravy down one side and curry down the other side. Then a large portion of mushy peas on top of it. Then a portion of grated cheese on top of that. Finishing off with a cheese rissole on top of it all. £8. Absolutely banging and meal for the day!

Working in neath was recommended by a friend to try this fish and chip shop , it didn’t let me down, went for the chicken curry rice and chips and it was stunning , big portions and freshly cooked chips , will be going there again very soon , amazing

The best fish and chips in neath. Don't go anywhere else

Amazing service! Food was all fresh and beautiful and service was quick and proficient. Staff are so friendly and polite. Jaz made my jacket potato with cheese and beans and it was perfection. Lovely and buttery, plenty of cheese and beans. Thoroughly enjoyed and cannot recommend highly enough.

Amazing. We dined in. We live in Glynneath and we will be making this our chippy. Fantastic service and excellent food

Used to be an excellent place but going down hill ,depends on which staff are working as to quality of food unfortunately owner's don't like criticism

Great place, super service and delicious food!

The Welsh know how to do fish and chips! Huge portion and great service...you can't beat that. Besides the fish and chips, a great and varied menu with meals prepared fresh. Yummy to the max!

Lovely and clean. Good staff and quality food! Quite reasonable prices too.

1st time visiting. Read great reviews on Facebook. The order took 24 minutes despite noone else in queue. Then when we got to the car and checked the bag to find the double cheese and bacon burger was missing. My husband went back and when he came back 5 minutes later he was given a battered chicken burger not the double cheese and bacon burger. So back to the shop he went where he waited again. The whole time the rest of our food was getting cold! When we finally got the complete order and got the food home it was luke warm, the chips were either overcooked or half cooked. Will not be returning. Very very disappointed 😞 a water of over £30!!

Over the years this chip shop used to be very nice but it’s rapidly gone down hill, the last few orders for takeaway I have had have not been the best 5/10 at the very most but my most recent order was absolutely terrible and it cost £18 for only myself! The large cod as described on the menu was of a child’s portion and the sausage was pale and under cooked. This is not the first time now and will be taking my custom to a different fish and chips establishment

Could have done with more batter on my sausage.

Over priced I orded curry sauce over chip and sauce was served in tiny pot if staff didn't have an attitude I would have complained wont go there again

Chips very dry and tasteless. Fish not bad. Long wait for food even though not busy.

Very tasty, great options, staff are friendly and it is spotless! Favourite local fish and chip shop.

Chips were lovely and fresh, and the place was spotlessly clean, couldn't fault it

Just moved into the area. I'm so pleased we have an amazing fish and chip shop. Food is excellent and the staff are really friendly. Always busy, very efficient xxx

Ordered two pies and a rissol and chips ,chips were like cardboard pies were cold the rissol was hard,a female member of staff took my Order and then went on to make coffee? The saff had no idea what was going on I think headless chicken's is the phrase I'm looking for 10 minutes later I was served. Dreadful it's supposed to be award winning chip shop but don't have a clue what it was for

Best chip shop around nothing will compare

Brilliant place, been going here for a few years, both via their online service and in person, and it's always been good. Will keep going, and you should too!

Staying in the area so took the advice from Trip Advisor as to where the best place was to get fish and chips from and totally agree that it is the best in Neath - and probably a much wider area too! Delicious skinless cod and freshly cooked thick chips (also had some great halloumi fries and hubby had a pie) Very neatly wrapped and presented, and my tartar sauce came in it's own branded plastic pot. Can't fault it and would definitely return if I was visiting again.

Stunning place to eat chips and fish....outstanding for the cleanliness and the way the staff treat u...5 *👏👍well done...x

What to have for food tonight, tell you what why don’t we have fish n chips, we’ll as usual Shillingfords didn’t disappoint. Generous portion of fish plenty of chips and a cheeky curry sauce. Even though this is in walking distance was feeling lazy and tried their delivery service which was excellent, delivery on time-a very polite driver plus the food piping hot once plated up. Top marks Team shilly from one very full belly. Only wish I had taken a picture

A massive thank to all staff and delivery drivers for Amazing food an service delivery well on time,many thanks again

Excellent chip shop, been going for years , always amazing First time had delivery and couldn't be happier

Best chips in neath. Large portions and excellent service.

There are two excellent fish and chip shops in Neath and this is one. Standards are high, it’s very clean, COVID is taken seriously unlike some other places and the staff are friendly. Service can be slow sometimes BUT everything is cooked fresh for you and as it is popular you may well not be first in line. Well worth trying

Delicious food me mam enjoyed Fish bites and chips thanks Mr Shillingfords and staff