Shibuya soho in City of London, Westminster - Phone Number, Reservations, Reviews

Customer service is at it's worst! I ordered Strawberry shortbread and the chocolate cake, while ordering I told the lady what I wanted and also pointed out the last one in the corner. I picked the order and we were also waiting for the fluffy pancakes for the next shop. While I went to pick up my order my children opened it and tried the cake as they thought it's the chocolate, which was Matcha! Yes obviously they had couple spoonful as it was my younger boys who were excited! I went back to say you gave me the wrong order, the whole team had ganged up, the manager started saying that she heard I ordered Matcha! I said I didn't! I know what I ordered. And they were rude to the point it started creating a drama! You need to go to Learn customer service, customer is saying they didn't order it, I was accused that I tried it and that it was misunderstanding. I said I don't want anything back but acknowledge the fact that you didn't give me the correct order! Nothing happened and you showed disgusting manners and selling items labelling and Japanese food but this is no where near Japanese manners or culture. I have never had experience so poor customer service. I couldn't rate below 1! It's a shame!

The opening hours on Google maps say the cafe closes at 11 PM but a worker on Friday closed the door on me at 10:30 PM despite the cafe being completely empty. Very disappointing given that I had travelled from quite far to try the cafe. Amend your opening times on Google or just not bother putting any up on Google next time.

Bingsu was exceptionally delicious! Milky shaved ice with the bitter matcha powder that pair well with the red beans. The nutty kinako red bean was great too! Matcha Swiss roll was delicious. Black sesame cheesecake was rather dry though. Small seating of 10pax and we could only dine in for approx 30mins. Queue can get pretty long during peak hours.

I was waiting 15 outside for a table and there was no one with me waiting. when I saw a free table they told me it’s not my turn.

Terrible attention and the place it’s so small that you can barely breath

I went there for the omurice, I had the veggie and it was very good, the staff is very nice, the service fast, I recommend! And their kpop playlist was super stylish

I had absolutely TERRIBLE experience in here!!! Me and my friend were waiting outside for sited, while there were a couple came after us. The person who works at the cash till invited the couple in first instead of us. I went inside and asked, and they told us we were in the wrong queue for take away? We didn’t even got the chance to order, and there wasn’t any signs for takeaway queue. Is it because we had Asian looking, so ignored us? I have been here for few times, never been treated like this before, I was recommended to all my friends, never gonna to this again, absolutely ridiculous.

Not a very large seating area and music was quite loud. But the Bingsoo was tasty!

The beef teriyaki is mouth wateringly good, I've had this meal probably over 50 times.

Shibuya offers a good variety of desserts upstairs - cakes, waffles, and bingsoo. This is of good value considering we are in central London. But I have ones that taste better in New Malden (Korean town). Still a decent choice if it is hot summer and you are seeking for Bingsoo in soho.

portion is smaller than expected but tasted great!!

So stupid. Just a few seats in the shop and you need to wait for 20 mins. There are stools for waiting but you can’t eat while sitting on them. It’s the first time and also will be the last time I visit the place

Perfect! The interier is rather small (another person was sat at my table, but we had a great talk), but the Oolong and matcha are out of this world

Such a cute little authentic Japanese shop, cakes are a little expensive but so worth it, such a relaxing vibe inside! The sparkling yuzu drink is amazing too.

The Americano 8/10 Waffles 8,5/10

I love Shibuya cafe 💕 The best Japanese cake and really good coffee! The staffs are lovely too! I would like to visit again soon :)

I recently visited Shibuya and tried their signature bingsu, and it was a delightful experience! The taste was refreshingly different, with a unique blend of flavors that stood out. The texture of the bingsu was perfectly light and fluffy, making it an enjoyable treat. The presentation was also impressive, adding to the overall experience. While it was slightly on the pricier side, the quality and distinctiveness of the dessert made it worth it. I highly recommend giving Shibuya's signature bingsu a try for a tasty and memorable dessert! Four stars from me!

Never tried the lunch and food but we had the ice

Busy shop. We bought the waffle with matcha powder. It’s good.

The environment is very dirty, the chairs are very unclean and have accumulated all kinds of dust, and the dining space is very small

overpriced, overcrowned and the taste is not good at all, not recommended for anything who actually interested in dessert.

Cosy Japanese style cafe in Soho - has great desserts like shaved ice bingsu (plenty of flavors), croiffle and good coffee. Normally a queue outside so do plan ahead. Service is good, you’ll have to order/pay at the counter before sitting down. Take away available too.

The staffs are nice, but the table smells very bad like vomit, we guess it’s because of the table cloth. The cake really doesn’t taste good, not worth the money. We didn’t try the binsu or other meals, but won’t want to go back.

Great little place for bingsu in Soho! Have been going for years and never disappoints. Recommend the peach, mango, and the matcha. It is a bit cramped, but to be expected given the small size.

Extremely rude staff. We walked in and asked how long the wait would be. An East-Asian lady with really thin eyebrows and a super pale face, hair tied up, just tells us straight up to wait outside. We mentioned it was pouring rain, and all she said was 'I know.' Inside, there were only two people sitting down, so there was plenty of space for us to stand. But we still tried to go outside. Just as we were waiting by the door, someone else comes in, so we're still stuck inside. Then she comes out of nowhere and yells, 'That's why I told you to wait outside.' Like, seriously??

Extremely rude staff. Very very disappointed.

I love their strawberry cake :)

It's amazing cake, very fluffy and real Japanese cake in London.

quality has gone down over the last couple years (i’ve been going for a very long time now!) but it’s still a good dessert place. the strawberry shortcake bingsu is my favourite, though on the pricier side.

portions get smaller year by year but it’s pretty good bingsoo outside of New Malden

Comparatively inexpensive (for London) and excellent. The fish is delicious and the bento are plentiful. And Lisa was a great host for our lunch !

Bing ice cream not great anymore. More like shaved ice now, watery and you get charged for a tiny extra condensed milk. Service not great. Definitely not worth the queue.

Croffle (waffle croissant) is not crazy! But to test...

I've seen people queueing outside this place all the time, so I thought it was worth a try. We had the omurice and the katsu set. I had the Omurice, which is surrounded in a very sickly sauce. Never had it before, so I'm not really sure if it is supposed to be like that. I'm not hard to please, so for me to give 3 stars on food is pretty telling. Cheese Katsu set looked good, and my wife liked it. A bit pricey but i guess it is competitive for central london. Small, cramped eating place and very dirty seats upstairs. Service is ok, nothing really wrong or outstanding about it. I prefer Tanakatsu. Maybe we should have the Bingsoo or desserts. They look great.

Really nice little bakery. The place is really narrow with stairs. No wheelchair access. Pastry are good, some a bit too sweet for my taste. Very nice little bakery. The place is really narrow with steps. No access for PMR. The pastries are good, some a little too sweet for my taste.

very cute little cafe in soho. very busy during the weekend but if you manage to get a table then i highly recommend the bingsoo!! also their cakes are amazing! i wasnt sure which cake to get so the female staff was really kind and explained what every cake was and gave me their recommendations which they did not dissapoint! i got the strawberry short cake and the black sesame cheese cake 10/10!!

Amazing bingsoo and croffles as always! i recommend the mango bingsoo and strawberry croffle. Staff are very nice and service is quick. go during open time if you want to eat in because they get quite busy later in the day.

it's a smaller shop so it can get quite busy, but the wait isn't too long. i was with a friend and i ordered the cheese katsu, which was really good - don't know any other place in london that does this dish! mango bingsu was nice as well, not too sweet imo and has a nice flavour. only downside is that it can be quite pricey for a whole meal especially if you have desserts after.

Experience was extremely disappointing. We were 4 minutes before the opening time and the door widely open, we barely stepped in and we were kind of attacked by the employee in a way that sounded too offending! Not only this but she also asked us to step away from the side walk to take photos of the place and this way very condescending. We left very disappointed and definitely we will not come back.

I went there about 2-5 minutes today before opening time and didn't know because the door was open immediately the worker there was extremely rude. Later on when they did open the lady there was very rude and told us to more to the other side and not to stand next to the waiting area of the store so she could take a picture. We decided to leave then before getting anything because the lady was extremely rude and her presence made the entire experience bad. I would give the experience a 0 if I could but I can't so I give it 1.

It’s good as the ONLY place to get bingsu in central London but the wait is unbearable. It doesn’t help that people who do get a table take as long as they want to sit there (they don’t get asked to leave by the staff). A better queueing system needs to be instated for me to come here again.

There’s usually always a queue outside the store due to the fact it’s a small store. They give you a seat and then you can order. The food arrives fairly quickly. I usually get the strawberry and mango bingsoos (shaved ice) and they’re always so great and yummy! Great to share with friends or have one for yourself.

We loved the strawberry cake 🍰 and the earl grey roll. Best cake I have eaten. The flavors and texture and presentation was all 10/10.

The food tasted amazing and the sweets were perfect! If you are looking for a nice homely cafe with authentic asian food, look no further. The staff was also super welcoming and kind.

The only place in the UK where I've been able to find cheese tonkatsu. Worth a visit!

Located at Shaftesbury Avenue, London. Authentic Japanese cake, very fluffy and not as sweet as like Western cake.

The restaurant is very tiny and it was very busy, me and my friend queued if you wanna eat dine-in we waited 20mns. I ordered the shibuya omurice(£17.50)with pork katsu. Waited 15mns for our food. Mine was served first with the pork katsu. My friend’s food served after 20mns. I reminded them about my pork katsu but they forgot again I told to the skinny tall lady about it but I don’t wanna wait for another minute again. Takoyaki was deep fried and looks very old🥲 As you can see the picture compared to the other one that i took from google. My food was horrible and so much oil on it. The toilet is downstairs where you can see there kitchen. The chef was on the phone while cooking, and one of his colleague is washing his face on the sink kitchen while the wash room is just beside them🤢🤮 Desserts looks good except for the waffles that’s already been made and they just reheat it when someone orders.

Best Bingsoo place in London city centre, come here from time to time, i love their mango bingsoo and i love their interior only criticism is back in September I was queuing with my friend to get into the cafe and a couple sort of cut the queue (got invited into a table without being in the queue) because they seemed to be one of the waiting staff’s friends. Might be a misunderstanding and it doesn’t affect my overall opinion of this place but that was slightly annoying then

I saw the staff treating an Asian girl differently, snatching the menu away from her when she was ordering, and rolling their eyes when serving the food.

There's always a queue during the weekend and I haven't get the chance to try for a while. Finally got the opportunity on a weekday. The meal is about average, okay for the quick bite if there's the seat. Their desserts are superior, cake is spongy, moist, and right amount of sweetness.

The mango bingsoo was amazing, and the arabica styled coffee is a 10/10. We also had the strawberry cake, which was fluffy and light. The place is quite small and we queued for around 15-20 minutes at 8PM on a Saturday, but it was well worth the wait. Highly recommend the mango bingsoo and coffee!

Nice portion, just enough but the milk on the side is very little. Overall, taste good, wish they give more milk to go with the shaved ice though.

Enjoy a little fun desert shop.

The meal portions are much too small for the price you pay, but the food tastes nice. Interior design is nice but the sofas looked dirty and the seats were cramped. I would only recommend the croffle

Ordered 2 bingsu and an iced matcha here. Whilst it’s not the business’s fault that the restaurant was really crowded and busy, the quality was not up to standards and did not meet my expectations considering that is almost £8 for shaved ice. Whilst the shaved ice was ok, but underwhelming. The iced matcha was not salvageable. From the moment I received the drink, there was matcha clumps all sank to the bottom of the cup and it was impossible to mix it myself or avoid the clump. (Sorry forgot to take pictures) I have only been here once and it has been a while since I last came here so hopefully the quality has improved since then.

It's a very small store. Please bear in mind that a wait for dine in. The service is 100% even the restaurant is busy and crowed most of time. The food is amazing. We had cheese tonkotsu rice and Oreo binsu. Both are delicious and a great portion. We also took away the croffle which is the best pastry I ever had. Would strongly recommend for such authentic Japanese/Korean little place.

5 quid for room temp latte hahah

I had the strawberry shortcake they recommended. It was lovely! Will definitely go again.

You have to try the Omurice, Beef Curry Udon and the Teriyaki Chicken!

The place is so small you literally have to wait for such a long time to sit inside The cakes and shaved ice cream were EXTREMELY good although my friend from Japan told me this is not the traditional shaved ice cream.

Long waiting time and very less table, food looks good!

5/5 Both were really good and very different!

When I went with 3 friends, there was very limited seating, much less than shown in pictures by owners. Service was poor: no smiles when we asked what the cakes were and staff insisted we ordered before getting seated. After we ordered drinks and desserts and seated ourselves a larger group arrived, and the staff asked the 4 of us squeeze into one small table, so that the new guests who wanted to order food could have seats. The staff was not apologetic or friendly when asking us. When we asked if we could cancel our orders if they insisted we’d have to squeeze onto a small table, the staff just walked away (and processed our order as normal). Besides the poor service, the atmosphere was also spoilt by the smell from the deep fryer in the kitchen in the basement, which is not fully enclosed. So I left the cafe smelling of fried food. Taste of the earl grey roll cake was good, hence the two starts (otherwise only one star).

Great dessert but the interior could use a good clean/update

Food is way too sweet and no action has taken

A mix of korean and japanese sweets. Went yesterday with some friends to eat in. At first we were informed that we could not sit, as we were 4 ppl and they only have 4 tables for 2 people each time. We didn't understood as we could just wait until 4 seats, but they asked us to wait outside to take away. That's odd but totally fine. A couple of min waiting, the tables were empty and we asked if we could sit, they agreed and we ordered more food to eat now having the peace of a table. 5 min later they asked us to leave again, as people was coming inside they wanted them to sit. Important thing: I'm disabled and use a walking stick. Bingsoo was very good, but one of we ordered came as croffle. As they gave us at the time that were leaving we just ignored the mistake. Croffle was ok, very sweet. Bingsoo - 9 out of 10 Croffle - 6 out of 10 Decoration - nice and clean aesthetic, but not so clean space. The seats were really dirty that the velvet finish had some sort of dry goo. Apart from that, nice colour choice. Accessibility - not at all, the door is small and a normal size wheelchair cannot enter. To sit there are 4 tables, but there's a small step to access. Moderate physical disability can handle but as I explained, sadly the staff is not trained at all to deal with it. During peak times avoid if sound sensitivity! Pet friendliness - not pet friendly Toilet - didn't check, don't know if they have.

This was one of the very first restaurants I tried in London and I remembered its glorious days... however a revisit last week turned out to be disappointing. The omelette rice was soaked in a sweet and sour sauce, but the sauce was so sweet that you can't taste anything else. The egg was overdone as well. The fried chicken that I ordered as extra (£4) was good though. I remembered this shop did amazing bingsu (shaved ice), so I was fairly looking forward to it despite my upsetting main dish. I'd say it's still probably the best bingsu you can get in London, but it has definitely gone downhill since I last visited years ago. Some of the ice was not properly shaved and collapsed into a flavorless ice cube. Also £30+ per person is too pricey for such a small shop with no service/atmosphere and mediocre food. Wont be coming back again.

Serious hygiene issues, everyone got food poisoning from eating it.

Very good value for the price. Nice sushi’s.

Asian style dessert cafe. Cakes were nice but the drinks are too expensive and small. I don’t want to pay £5 for the small tea. I wouldn’t recommend for eat in as the shop is very small and narrow. Plus they keep indirectly ask and take dishes so you have to leave as soon as you finish the food.

Love this place!! Ordered a mango Bingsu and it was absolutely amazing, I still think about it everyday. The service was very fast and the atmosphere was incredibly cozy. There is really nothing to fault at this place. Would 100% recommend!

Tastes fine but the portion of rice is very very small definitely not enough for an adult I’m still hungry after eating this

I would recommend the bingsoo here especially the strawberry cake bingsoo. It was delicious!! There is not much seating space so you may have to wait but the desserts are lovely.

Found hair in omu rice. The bench sofa is super dirty with weird stains on it. And it’s annoying there are flying bugs can’t eat at all.

Je ne recommande pas ce café. Le matcha n’était pas bon. Il est sucré et amer en même temps. Je reviens du Japon et je n’ai jamais bu un matcha aussi mauvais. Le croffle aux Oreos était écœurant car beaucoup trop sucré je n’ai pas pu le finir. Peut être que j’aurais du en prendre un nature car je trouve le concept sympa. Le gâteau au matcha n’était pas bon et également écœurant et trop gras. La salle n’est pas agréable, on vous demande de partir alors que vous n’avez même pas fini votre boisson.

Nice desserts. Pretty authentic Japanese.

Their burnt basque cheesecake was 😍👌

Food was good but a bit overpriced and portions were small. Space was small as well with limited seating.

One of the few places to get bingsu in London. We had to queue for around 30 minutes before getting a seat as the store is quite small. Although Shibuya has a cute storefront, we found the seats quite dirty and there were quite a few flies around. We ordered the kinako and matcha bingsus. To be honest, they were a little weak in flavour. Definitely not the best shaved ice I've had.

The food was awful and one of the female stuff was unfriendly at all

Cakes are tasty. I was expecting this place is a comfy cafe, but they’ve got a tiny eat-in space only (area at downstairs are closed for “staff only”). The sofa in the tiny eat-in space has full of crumbs, which looks to be from their croffle (?). They served cakes on a disposable paper plate. I didn’t feel comfortable to be there.

We seized our chance this early afternoon (2pm) when we noticed there wasn’t much of a queue outside SHIBUYA. After waiting ~10mins, we ordered before sitting down. The seating area is small, hence, the long queues normally. The kinako bingsu was excellent but we made the mistake of pouring the sweetened milk sauce on too early. Wait until you have eaten some of the bingsu first or else you risk just wasting the milk! We live for this roasted soybean flavour. It’s a generous one person portion. The strawberry shortcake is probably the best we have eaten - so light and checks the right sweetness level. Prices are slightly premium so I could only give it 4* but I would say it has a stronghold in the area. Service is quick and polite.

We’ve tried the strawberry vanilla cake and had americano. Both were delicious. Staff are nice as well.

First time to try bobe tea, actually it is not my favourite to be honest. But the place is amazing and staff are nice and helpful. If u like tea with sweets like chewing gum you will like it.

Long wait times for seating, as there’s a very small seating area, and the dessert’s are not worth the wait at all

Shibuya is very cosy, and I've visited several times since it opened. The Bing Su is great! You always get a little pot of extra condensed milk. Mango and Matcha are the best flavours!

La vitrine est très mignonne, mais il y a très peu de place à l'intérieur... Pas mal de jeu de chaises musicales mais le personnel est très bienveillant et gentil. J'ai pris un yuzu soda, des udons et bingsu. Les trois sont très bons.

I visited when it wasn't so busy and this is the best time to go as there is only 6 tables inside, forting 2 people for each table. This explains why there is usually a long queue outside. I tried Omurice and it comes with a nice set of pickled ginger and miso soup. The omelette and rice was great and the sauce was something I didn't expect. I thought it was curry but it was more like a sweet and sour sauce with onion and beans. Anyway it was nice just sweet, and the miso soup helped balanced it out. Was something different for me.

Crowded and small place. We ordered a spicy dish, which does not state as spicy. When we asked the waiter to change the dish, he refused. I had to eat a spicy dish without choice. Bad service, small place, reasonable freshness. Not for those sensitive to spicy foods.

Was craving for this shaved iced and I am so glad they have it. Tried the mango and strawberry. Surprisingly, I found the strawberry better. Good portion and price is reasonable. It’s a bit difficult to get seats as it’s a vert small space but luckily a table cleared up right after we paid (was actually taking it out) and so we were able to enjoy our dessert! They also do take away (same price). They have hot items as well and might try next time - fingers crossed for available seats! Hope they can expand or have more seats as it will be a really good business for them.

Went on a whim because I was in town on holiday and wanted to try something authentically Japanese that I could not find back home. Ordered omurice with pork katsu and a matcha latte. The latte was delicious, and the pork was crispy and very flavorful. The omurice was a bit mixed for me: on the one hand, the omelette was very good and the demi glace was packed full of flavor (and the pickled red onions were a very nice touch as well); however, I was a tad disappointed that the rice beneath it was not fried as I had been led to expect of the dish. Apart from that, the atmosphere and service were both great, and the staff were very personable and friendly.

- kinako (roasted soy bean) bingsu £7.50 shaved ice is quite a rare find in central london but shibuya makes a yummy one and at a relatively decent price! the main downside though is the seating space bc there are only 3-4 proper tables and since they are so popular, there is often a queue, which can get particularly long during peak times. we debated between the mango or kinako flavour but ended up going with the latter bc the staff recommended it. i don’t have kinako often but i love the flavour bc it is subtly sweet and nutty like sesame! despite being a simple addition, the red bean elevated it so much and we were surprised there was red bean both on top and inside. the shaved ice itself was super light and a big enough portion to share between two, making it a perfect not-too-heavy dessert!

Amazing strawberry milk roll cake! Ordered for takeaway, had a bite and it's so good to warrant writing this review just outside the cafe.

The queue is too long for the quality of the food. Katsu looks great but super dry. The only thing I might come back for is the mango bingsu , if there's no queue

One of the best ramen in London's Chinatown.

This place is very busy and you will expect a line outside and inside. There’s not much seats inside so you will have to wait for 15-20 mins on average. We ordered the match bingsu, which was quite nice! Not too sweet and we liked the red bean paste in it😋 The manager (a Chinese man) was very rude and impatient but the other two staff (the girl and another Chinese boy) were friendly. DO NOT order cake rolls in the evening coz they turn hard when placed outside for a day :(

I wanted to inform you of an unpleasant experience I had today at this shop. I visited the shop to buy some desserts, but the seller at the counter was very racist and rude. He was nice to other customers, but with us he was very rude and wouldn't even take our orders or listen to our special requests. For example, when I asked to separate the two orders, he refused, while he asked another lady if she wanted to separate the cakes in two boxes. I am very disappointed with this behavior and wanted to make you aware of it. I believe that no customer should be treated differently based on race or any other factor, and this kind of behavior is not acceptable.

Got the strawberry bingsu - delicious! Lovely milk taste to the shaved ice with generous strawberry pieces and sauce throughout the cup.

The shop can be honest to show customers the price of dine-in. They just show the price without letting customers know that “this is just for take away”. The seat is very dirty, they have human resources in idle but no one do cleaning. Sadly, it’s too late as we have paid. Many customers have to speak loudly because of high volume of music. We have to get rid of the noise ASAP!!

We tried the strawberry and Mango Bingsu. It was alright but was really expecting more flavour wise. The strawberry flavour and mango flavour is just put on top of the shaved ice and as soon as you take the first few bites the flavours are gone and you’re left with plain milk shaved ice- not great - the fruit flavour should be throughout. Also in regards to the service - we had to wait 25mins for a table because they literally only have about 4 tables and it’s a small crammed shop. But once we got a table they brought the order promptly. However, overall I wouldn’t go back here.