Shearas Tandoori in Hartlepool

Placed the order at 12 said 45 minutes rang them up at 1 said it’ll be delivered within 10 minutes. An hour after that no food and I’ve rang them 20 times no answer. Absolutely disgusting behaviour got work in the morning should’ve been asleep by 1 and I’m here at 2 in the morning starving don’t know if my food is getting delivered or not. Their food is average at best and couple that with all this. This place needs to be shut down DONT ORDER save your money and go to Reems pizzeria or craft burger or something

Very bad service we orderd 1 o’clock at night we waited till 2 o’clock at night they didn’t bring the food and it was only 3 minutes far from my house and we didn’t got the food zero service never ever order from here again 👎🏻

Had an issue with the food due to the driver sheria was lovely and sorted it out straight away and was nice and had the food sent back out straight away.

Absolutely smashed it with this one! The parmo was delicious — cheesy, creamy, and cooked just right with that golden top. The chips were fresh and crispy, not soggy at all, and the mozzarella sticks were a cheesy dream. The doner meat was a nice bonus — juicy and full of flavour. Came with a pot of garlic sauce and a cold can of Coke to wash it all down. Proper comfort food and great portion size for the price. Will 100% be ordering again!

Last night my self and my wife, Ordered two wraps and a 7inch cheesy garlic bread. The order didn’t come for a hour and 40 mins after ordering. When our food finally came, the two wraps were cold and the chicken was chewy and under cooked. The cheesy garlic was stone cold and no cheese on. Credit to the bloke on the phone he did apologise and offer to redo the order and send it out straight away but I was going to do a night shift at work so had to decline it as it wouldn’t of came in time. He then said he will write my name and address down in the book so when I ring up tomorrow the order will be free of charge. So today 03/04/25 I rang up to order again as I was told to by the manager the night before to. Which then I go told on the phone that nothing had been wrote down in the book and that all I could do is wait till half 10 tonight to wait for the manager to come in and speak to him. In which the person rudely just put the phone down. Customer service from the shop was terrible and communication wasn’t great. Won’t be using the takeaway again, which is a shame as we both enjoyed going but after the way we been treated, I’ll be taking my service else where

I ordered from here they got the order wrong and when I complained about it I was told why did i bother ordering from here then when me and my partner tried the food that come we both had a couple of bites and threw it away it was horrible and me and my partner have been throwing up the last half hour DO NOT GO HERE THEY ARE UNHYGIENIC UNPROFESSIONAL AND AGGRESSIVE

the peices of lamb in the wrap were really tough but the rest was delicious. I was happy with the order overall ☺️

Food was fine only issue was I got 2 chilli sauce instead of 1 Garlic &1 chilli.

luke warm but after microwave it was alot better

Food was delicious wasnt to keen on my burger bun was a little cripsy like my burger buns soft

pizza was bad quality cheese and mushrooms was not eatable

Ordered food at 1pm said it was on way and didn’t turn up at all and took £30 off me! Shocking!!

Great price great tasty food good portion size

Food arrived stone cold and rock hard, cheese hadn’t even attempted to melt do not recommend!

Ordered at 7:44pm supposed to be on its way at 8pm rang them at 8.57pm said it’ll be 5 minutes never arrived! at 10:48pm they marked it as delivered!

Hardly any chicken in the burrito

Food was ok, 20 mins late and cold. I think it would have been really nice if hot. I’ll try again see how it is

I ordered a 16 inch half n half pizza and as soon and they delivered it I rang the takeaway and told them The delivery driver must’ve dropped the pizza box or something because it was all on one side and looked disgusting and when I rang the takeaway the owner didn’t even wanna talk he gave the phone to the driver and instead of admitting it and apologising for it they said oh it’s not our fault I didn’t get my refund or anything I wish I could attach the picture/ videos of the pizza.. I wouldn’t recommend this place

Really tasty food good value for money xx

ordered food and waited over an hour just for them to close without having delivered my order. used to be a regular pick up customer but the food’s not even good enough for the service to be so poor

Very nice my husband and myself really enjoyed our food will definitely be ordering again

Yet again not delivered...asking for house number even though had no problems before

Didn’t even get my food said it had arrived when it didn’t £30 down the drain

10/10 as always! Fast, friendly and efficient 🙌💯🔥

The pizza wasn't cooked the chicken was pink , very rude staff 😒 DON'T ORDER SAVE YOUR MONEY !!

Fast and efficient service every time

always friendly, food is lovely 10/10 !

always the best service! Highly recommended

very accommodating with order notes and always friendly and professional!

yummmmmmyyy was sooo gooooooddd and really good and polite service/delivery

Ordered food, waited until it was 30mins late to call. We were told it was on its way with the driver, waited a further 30 minutes. The food didn't arrive. I will not be ordering from this takeaway again. Thieves and liars.

Didn’t get my delivery I want my money back.

What makes you think you can say youve delivered food when yous havent, i said to my self id never order from here again but i did, what a mong, still waiting for me pizza a day later man what a bad shop seriously, do not and im not lying, trust me

amazing service and quality food as always!

I don't believe that the delivery driver was at fault although the service overall was just unnecessarily poor. I didn't get an order update during expected delivery time up until I reported the order as late and only then was it updated stating that the order is out for delivery. The food itself arrived lukewarm as well which wasn't great at all. Honestly, It feels like the order itself wasn't even properly cared for during making it and delivering it. Guess I need to start thinking twice..

Where is my food ?? It’s not arrived ?

lovely hot food. order perfect 🥰

arrived on time. lovely and hot. amazing kebab especially the tikka. yummy thank you

food came hot looked nice but them I cut into the paramo and I have had thicker bacon was absolute ridiculous to say the least. the chicken was so think a couldn't taste any chicken juat the topping and bread crumbs.. orded 2 and my son couldn't even wst his what a ket down , always had lovely food from hear but you definitely need to stopp over stretching that chicken to make it look long when it's taking all the chicken tast away.. very disappointed as we love it from hear!

the food is always spot on, never any issues, the staff are all friendly, polite and always greeted with a smile! 10/10 service best takeaway in Hartlepool!

didn’t bother delivering food even when i rang up they said they came to my door but nobody did wouldn’t recommend

Waited over 2 hours for my food no calls no attempts to say they couldn't deliver funking appailing place had manu reviews like this to so don't know why I'm not surprised it's a joke I'm sick of pizza shops locally taking three piss clearly poor management and poor delivery drivers will not be coming hear again and if my food comes any later it will be getting chucked in ur drivers face for waisting my time

i still havnt received my food while typing this message

Didn’t even bother delivering my food after waiting over 2 hours

always a polite and friendly service and food is always spot on! 10/10!

Ordered our food. An hour and a half later we were still waiting so we called and were told they couldn't find us and they had tried to call us, they hadn't, so they said they'd come back and be about 15 minutes. They closed and they never showed up.

Ordered our food and hour and a half later we were still waiting so we called and were told they couldn't find us and they had tried to call us, they hadn't, so they said they'd come back and be about 15 minutes. After another 40 minutes we tried to call them again but they closed and we never got our food.

Didn’t receive my drink of choice

ordered a punjabi chicken mega wrap and boy was I disappointed,no heat whatsoever,cold chicken and garlic was like water.First ever time these have been a disappointment to me as usually there fiery hot and thus was mild at best.Think I'll look elsewhere for a decent punjabi wrap as this was a complete waste of money and dont think I'll be back tbh.Bring back the fiery punjabi wraps not the mild one I had tonight

Absolute shit show!! Ordered at 12. By 2 no show called 3 times which was told its out for delivery again which resulted in a no show!! Left without food which a simple sorry we are taken no further orders would have allowed me to order from somewhere else!! I WOULD NOT ORDER FROM THIS PLACE AGAIN!! what a waste of time and from what I have heard since this is not a one off! And also the food turns up out of date with mould!!

Food never turnt up said they delivered it but never did

Expected my order at 1.35 and i am still waiting at 2.10 even tried calling restaurant and no answer.

Food turned up and the pizza toppings had all slid off and where in the box. Rang the shop and the girl who picked up sorted it out straight away. Driver was back in minutes and the pizzas were replaced quickly. Food was good and the shop and delivery drivers were helpful . Definitely go back here. Maybe one of the best tasting kebabs in the town aswell

Half an hour late and freezing cold when it arrived. Cheese hadn’t even melted in the chips so they must have been cold even before being out for delivery for over half an hour. Couldn’t eat them. We don’t usually have a problem ordering from here but tonight was terrible unfortunately.

A bit cold when it arrived, but all forgiven for how loaded my wrap was, even for a regular :)

Ordered the special kebab box and it was delicious. Came with within the hour. Will be ordering again.

I don't normally order from here due to its rating. Although the delivery was later than expected, the food was delivered piping hot and the quality was great too. I will order from here again.

Ordered at 12:30 order didn’t come till 1:45 ordered a special London pizza (margarita pizza with kebab meant an chips on top) received a normal London pizza,, pizza and chips were freezing

Didn't even show up. Absolutely fuming.

Food said it was on its way for 45 minutes and when i phoned they said it was a mistake and was spoken down to i was also put on hold 4 times! food came and it was dripping in grease and the salad was boiling hot!! the chips when raw and soggy and the pizza was like cardboard

well it the only takeaway I use when I at home and when I at work mostly every evening and all ways fresh and hot every time all ways get work staffs to use then

food was delivered over 2 hours late and was cold when arrived not ordering anything from here ever again

absleoutley atrocious ordered food at 11.30 didn’t come until 1:30 only ordered nachos and cheesy chips chips were raw just like the last time nachos stone cold rang up to see how long it would be said it just left the shop took anout an hour to get to me save your money

The food was not fit to eat ive would not give it to my dog the food was cold and the food was under cook

Only got portion of chips when I'd ordered Kebab meat & chips with garlic

spot on as usual. said it before but the only place myself or my kids order from. never had one problem great customer service and fantastic food 👌

Food is delicious always on time. And good size portions too.

always order from here, food is always lovely hot and on time never had a problem

excellent service and the food is great

Took the money and food never turned up

Didnt arrive at all, requestex refund but delivery costs have not been included

Always tastes awesome, quick delivery and piping hot 😁

Food was cold and order was very late

Food wasn’t delivered even though it was paid for. Not happy

Didn’t arrive !!! Would give zero stars if I could

Not sure if they had an accident with the salt, but couldn’t taste anything other than that. Usually spot on from here, I’m a regular customer, but this time around it was bad. Suppose everybody makes mistakes.

Best take away in hartlepool! the only place I order from a few times a week. Today is my daughters birthday and we ordered 6 pizzas (all cooked to perfection and really hot when arrived) with added freebies the kids were over the moon to get. Delivery is always on time or early thank you for excellent service and look forward to ordering again

So ordered a kebab wrap after work! delivery was early and it seemed hot. I opened the wrap to try and re wrap it and there was a puddle of grease on the tin foil. completely put me off.. went straight in the bin

very late as food was then cold

Too spicy for me . Doner isn’t spicy so it was wasted but lesson learned .

Didn't arrive at all, even when just eat said it had.

My food just didn’t turn up. I’m not one to complain but we waited 2hrs for it not to turn up

Chips were burnt and cold and the kebab was cold

Absolutely gorg chips and donner wrap, pizza was a bit off but probably just my taste. Great delivery for how late I ordered and lovely driver!

Ok was ready at collection. Didn’t read notes on order though.

My food never got delivered and there is no answer when I ring

Did not receive order. Standard from why I’ve read. Dont order!

Didn't even show up, ordered for it to come at 1:10, it's now 2:45 and it's still not here

Food didn’t even arrive and the restaurant weren’t bothered enough to acknowledge the late update requests the worst takeaway in town

Ordered £40 worth of stuff, accepted the order then turned their phones off. Received nothing, shocking

Order didn't arrive. Terrible service

Never turned up, don’t order from this company as you pay and don’t receive your goods. Joke isn’t the word.

Waited for food to be delivered for over 2hours. Would like a refund for the food as by the time it had finally came we was no longer hungry and was going to bed.

Been waiting 2.5hrs and still no food. absolute joke

Lovely pizzas - nice thin crusts and cooked just right. Arrived hot and on time. Have used these guys before and will continue to use them.

My food has not turned up they have got the wrong address I want a refund

My ORDER HAS NOT BEEN DELIVERED to 7 Hastings place and youse have asked for a review it order has not been delivered thank you very much jshahahahahhahahahshhhashhaahahhahashahahahhahahahahahahahahahhshahahahhshshhsshshhsshshshhshahahaahaahshhshsshhshsahahhahhahahahahahahahahahahhaahhahahahahahahhahahahhahahahahahahhahahahaahahhahahahahahahahahahahahaahahahahhaahhahahahahahhahahahhahahahahhahahahahahahahahahahahaahahhaahahhahahahahahhahahhahahahahahahahaahahahahahahahahahahahahhahahahaahahahaha

Don’t order from here as I ordered a parmo and waited 3 hours for my food and it still hasn’t came, the phone operator couldnt even get in contact with the delivery driver and after 2:40 the restaurant ignored my calls and refused refund as only the manager has access to the machine

Last time I order, another 2 hours wait for food that doesn’t turn up.

always good when I order from them