Shanghai Gardens in South Holland

Had food delivered as we have done for a while. This was probably the most disappointing meal smoked chilli chicken normally has chilli’s and a bar of onions etc. what we got was just the smoked chicken so ended up being a very bland dish. The other dishes were good but my main dish I wanted was off the mark.

Ordered on line and was happy to wait the stated time but when the food was ten minutes past the ninety minutes mark I called and was told food was out for delivery, I am writing this while still waiting as an hour has past

Ordered a delivery. When received things were missing, so called them to explain to then be told I am a liar. Shocking customer service skills. Won't be using these again. Even though we always use them.

Cold food!! And waited over two hours!! Very poor slow service!!

Hour&quarter late the driver could not find us we had to microwave food was not nice they offered me 10% off next order not enough

ordered food at 7.18pm and it arrived at 9.10! It was an appetiser, a main and rice. it was hot, so clearly not even attempted to make food for at least 90 mins! I'll walk to another Chinese in future!

Still waiting for food, 2 hours later

Great food, very hot & delivered early

First time ordering from Shanghai Garden - food was excellent, will definitely be ordering again :-)

the food was very good and the portion sizes are really big I will use this restaurant again thank you

Haven't had good experiences with the delivery service, but never had a bad experience with dining in! Food is always excellent, the staff are nice, wait time is fine, and the portion sizes are good value in my opinion.

Haven't had good experiences with the delivery service, but never had a bad experience with dining in! Food is always excellent, the staff are nice, wait time is fine, and the portion sizes are good value in my opinion.

The staff were very friendly and welcoming the food was ready on time portions as always were good food was nice hot and full flavour as always most enjoyable

food arrived before estimated time,friendly driver,food was piping hot and as always absolutely delicious,this is why inam a repeat customer! 5 star service all round!

Far exceeded expectations, really good selection, excellent speedy service, every dish freshly cooked, piping hot, and without doubt one of the best value meals in the town.

Unfortunately I shall not be ordering online anymore as too many mistakes. This time no sweet and sour chicken Cantonese style was delivered so already a meal short then also found the crispy shredded beef had no sauce and was far too dry to eat. Pretty disgusting actually. Normally the food we do get is good so will only eat in the restaurant in future so can complain in person if the food quality is not to scratch or if dishes are missing.

Food was cold when it arrived. A lot of money for a microwave meal.

Still not here been waiting nearly 2 hours for food

We ordered a Chinese from here and ordered same as we always do. Unfortunately it had some hard bones in the meal which shouldn’t have bones I rang them up and said her chef checks before the food goes out I said well it definitely had bones in it wasn’t a great experience at all won’t be going here again unfortunately last time we had also was chewy and cold very let down as used to be rather nice

charged for food order and has not been delivered but still been charged for food not happy with the service

Notified by Just Eat that food had been delivered but it hadn’t. Arrived 15 minutes late, after I had called the restaurant to check status of delivery. Food was lukewarm at best and spring rolls/chicken balls and the ribs (that didn’t have a bone in them) were floppy and rubbery.

Always incredible food. Delivery takes a while but I don't mind waiting for good food! Piping hot and incredibly tasty. Wouldn't go anywhere else.

Great taste food I think there is new kitchen chef as before I was give one start for quality . Good job for performance.

Food arrived piping hot and was delicious as always

Lovely meal & thoroughly enjoyed by everyone.

Me and my pregnant friend got food poisoning from the food. Vile.

Me and my pregnant friend got food poisoning from the food. Vile.

Fantastic food and quick delivery, Thankyou 🙂

Hot, tasty food and good service. Good value for money and they handle large groups well.

Terrible haven’t even tried the food it’s so late!!

Food delivered ordered threw just eat Stone cold Arrived 15 mins after latest time stated Very disappointing

Order attempted to be delivered 50 mins early, taken back and then delivery was actually 35 minutes late.

great food good size portions nice and hot tasty spot on 👏👏👏

Absolutely awful experience at this restaurant. To start the drinks were flat and apparently that is just something you have to deal with as there’s no alternatives. The starters were so sparse, there was hardly anything to share. The chicken satay was either frozen and reheated or it’s been microwaved- there was huge inedible chucks. We then had duck, which was so fatty and yet again inedible. For mains we had peking beef, sweet and sour chicken, rice and noodles. The meat was chewy and the rice and noodles were burnt. We told the owner multiple times we were not happy with the food and we simply got back ‘ oh’. There was no apology at all and she made it seem like it was our fault for complaining. We came out of this place feeling hungry and most of all angry. We will not be returning.

Absolutely awful experience at this restaurant. To start the drinks were flat and apparently that is just something you have to deal with as there’s no alternatives. The starters were so sparse, there was hardly anything to share. The chicken satay was either frozen and reheated or it’s been microwaved- there was huge inedible chucks. We then had duck, which was so fatty and yet again inedible. For mains we had peking beef, sweet and sour chicken, rice and noodles. The meat was chewy and the rice and noodles were burnt. We told the owner multiple times we were not happy with the food and we simply got back ‘ oh’. There was no apology at all and she made it seem like it was our fault for complaining. We came out of this place feeling hungry and most of all angry. We will not be returning.

ordered food at 17:55 .. at 19:50, after speaking to three different people was told it was still going to be another 40 mins.. 3 hours for food is completely unacceptable!!

Placed the order for delivery, waited two hours and 10 minutes, then called and was told the food was not even prepared or cooked. Told to wait another hour for the delivery. App is pointless and there is no customer service whatsoever.

Not happy with how late it was to the estimated arrival time I had to call the restaurant to see if it was coming

Missing parts of order and what did come was freezing

Waited 2 hours for food to be delivered. When it arrived, it was overcooked and cold. It went straight in the bin!

Order placed ok but never updated until three hours after delivery. Food was tepid. Omelette was worst I’ve eaten and was just bitty and not a proper one. Don’t order from here it’s rubbish.

Excellent service and food quality. Party of 8 adults and 3 children food was plentiful and delicious. Price was very good also. Great value for money

Food was good , exactly what was expected

food was well worth the wait ,

20 mins after delivery should have been delivered I contacted the restaurant through the app, who called me back very quickly, apologised and assured me it was on the way. Will be 15mins. another 40 mins later it finally arrives. luckily the food was still hot and tasty.

There must be a new chef, it's always good but tonight it was super delicious. Food Tasted different and better. 5 out of 5

Great food once again and delivery was early. Spot on!

No worries busy Saturday night. Food was nice and hot!

Order took nearly 2 hours to be delivered

Good food as expected. Nice delivery driver.

Really late delivery, especially as this was a pre order. Called for an update and was told to wait another 10 minutes, food still didn't arrive. Really poor experience. Very disappointed. 20 minutes after estimated delivery time - still didn't arrive. 30 minutes late and chips portion really small

Great service and lovely food..👍

Pre ordered for 7pm as my parents joining us for new year arrived at 6pm they weren’t even here with us

pre ordered advised 1815 delivery swiftly changes to 1845 still waiting at 1940 hours having had no communication from just eat or the take away.. i called and nothing more than an apology. VERY POOR SERVICE let's just see if the food arrives amd if its actually hot

Great food delivered much earlier than expected. Five stars!

Ten of us went there last night and had the buffet where each of you picks a starter ,have duck or lamb for 10 people and then pick 10 mains and it was very good ,food fantastic and there was some much food we left a little bit ,would definitely go again and that was all for £20 each person They also do gluten free dishes if needed

The food was ordered just after 6.30pm and arrived at 9.20pm, food was very nice however due to this taking so long to get delivered by the time the food has arrived no one was hungry. Food wasted money also wasted

The rice cold and curry warm ..if we were in a restaurant would have sent it back …even phoned to find out where it was …as the app said enjoy your food and we had not recived it at that time very disappointing

Food was good would of been better if I received all my order called them and got cut off called a second time got told thay will refund for what's missing and not going to do anything else as there to busy won't be using again and will wait and see if I get my refund

Was a lovely evening but due to being short staffed we did have to wait a while for our food. However it was definitely worth waiting for and we had a lovely evening. I would of given 5 stars if we didn't have to wait so long. Lovely restaurant and lovely staff also beautiful food. We will definitely go again.

Lovely hot food and tasty and came the food earlier than expected witch is great I definitely recommend this restaurant

First of all, they have stopped the buffet but do not inform you upon arrival. You pay £20 or more per head. We got one spring roll each, one won ton each basically one thing (out of the 6) that we ordered. When we asked for more starters we were told we would have to be charged. We weren’t happy as one item per person is definitely not enough😂 the majority of the staff are 15 year olds, it was very unprofessional, especially our Waiter. Our drinks came without ice, we weren’t given fresh cutlery after our starters. We didn’t eat our mains as we felt like we were being ripped off. They decided to take £4 off our bill, and the total was £57 for two drinks, 1 spring roll, 1 wonton, 1 chicken wing and prawn crackers. And didn’t even eat our mains. Honestly, never leave reviews wherever I go, but I am extremely disappointed and will not be returning to this restaurant. The Beijing Palace is much better in comparison to this. Can’t believe it.

Arrived a lot sooner than stated, no issue really, food was tasty and piping hot, will use this place again next time I'm in the area.

Just lovely place for a meal out. Taken family there and eaten there for date nights.

Lovely staff, always welcoming! Lovely food, never disappointed! Highly recommended as the best Chinese restaurant in Spalding! Went again on a busy Saturday evening, food was a bit slow coming down, but it was a comfortable wait between courses!

Very tasty will definitely order again

What was supposed to be a simple family dinner caused the end of my marriage. The waiter was great though.

Would not recommend! I went here with my two kids. It was my eldest's birthday and he was left extremely disappointed by the meal. The prawn crackers were less than adequate, the vegetables were sloppy and my energy drink was lukewarm. I heard staff members squabbling about packaging in the kitchen which resulted in my son bursting into tears and not wanting to stay for dessert. The waiter was lovely. The water wasn't. Think I could do better if I went to Shanghai itself and ordered something for a tenth of the price from a local market.

Delicious food and exceptionally clean restaurant.

Poor not great quality tasted very reheated

The chips were over cooked and that hard we struggled to eat them. The ribs hardly had any meat on the bone. Overpriced for the quality.

Enjoyed all the food, but annoyed that two pots of curry sauce were only half full. Considering they charge £2.40 per pot which is expensive you expect a full pot! Also delivery time was 1.5 hours if I had known would have ordered elsewhere as did not want to wait that long but delivery time not given until after order placed.

Always superb food every time we’ve been Only down side is that takeaways take priority over diners

This was the first time I tried Shanghai Garden for a takeaway, although I had eaten in their restaurant before and been very satisfied with the food quality. There was clearly some mix-up with my order / collection time as I received 2 texts 30 min and 15 min before the due time, both saying that my order was ready for collection. I arrived at the correct time but no-one seemed to know anything about my order. I was kept waiting for about 10 min and then an order arrived on the table for collection but it took them several minutes before they told my that it was my order standing there going cold. On arriving home I quickly re-heated it in the microwave and I must say that it was excellent. The restaurant was very busy at my chosen time, which could explain some of the problems I experienced this time, but I shall certainly be using this takeaway again in the near future.

Very fast delivery. Food was warm. The best Chinese we have ever tried. Fully recommend and will definitely order again.

First of all, I ordered a takeaway through the holbeach branch at 6 o’clock, which was then transferred to the Spalding branch without any communication to myself. After ringing the original branch at 7:15 to find out where my order was, only then was I informed about the change. I then rang the Spalding branch to be told after 10 minutes on the phone that it is currently being made and will arrive in 30 minutes - when in fact, you could hear the chef in the background say to the person on the phone that they didn’t even have the order! After 45 minutes we then rang again only to be told that it would be another half an hour! At 8:30 the food then arrived. I am really disappointed with this and there nothing was offered to rectify or apologise. Because of that I definitely will not be ordering from here again and would urge anyone else to find elsewhere.

SHANGHAI GARDEN IS A LOCAL GEM . The consistency of shanghai garden has left me no choice but to Voice such a review to the people of spalding. I believe this place is a local gem and should be supported and treated as such. The service is immaculate the food is sensual , never has a chicken ball made me want to salsa through the living room like a shanghai garden chicken ball .

We love the food at this restaurant and go regularly as this is the only place locally that does buffet at the table. Can't beat the flavours and quality of the food. Service was very good on this occasion but we have occasionally had slow service in the past when the restaurant has been full and lots of takeaway being prepared.

Loved this place. Food was exceptional and the service really great too, loved how the owners made a fuss of our 2 year old and we were a big group of 9 inc kids and I in particular have pretty high standards this place was lovely we’ve ordered take out before but never been in for sit down. Will deffo be back. Atmosphere was a little quiet as we went early (6.30) and there was only a couple of other tables in, they could’ve done with putting the music on earlier to solve that problem. Still excellent though

Beautiful food excellent service and friendly staff.

Good food, delivered on time, would recommend.

Tried different things to my usual and they were still great! Crispy Chicken in Lemon Sauce.

Had to wait 2 hours for the food to arrive and then when it did was missing items. Called to advise what was missed and was given a rude attitude response, when I tried asking how long I'd have to wait as food would get cold they hung up on me. Food is always nice but wait time and service needs to be better. Meal deal

Had ordered food to be delivered for myself and my Partner we had a wait of over 2hr, when the food finally arrived some bits were missing. We phoned up to ask for them and to explain we had be waiting to only be put on hold for 10 minutes for an answer for missing food, when finally spoken to was very rude and as we were talking they hung up on us. Very rude customer service and slow delivery.

Highly recommend people to give it a try.

Sweet and sour sauce tastes like salt and not like any other I have had from a Chinese takeaway before! Ruined the meal.

It wasn't a massive order but it was made lightning quick and delivered just as fast!

Went today and tried their new style menu which you chose what you like -2 courses for £15.50. When 2 people, on each course you can choose 6 options per course. Great to try a bit of everything. It was delicious and freshly cooked

Great food as always, delivered right on time

Had a lovely family meal out, great place to meet, eat and catch up.

Very enjoyable meal. Service was excellent.

Always good. Will keep coming back.

Food was really lovely, was missing prawn toast. I asked them to bring it to me I was still waiting after an hour, I rang back to cancel it , they try to make out that I had got it and I didn’t they also refused to give me my money back not happy

Absolutely delicious food, delivered hot and on time. Ordered set menu G for four and there was plenty to go around for four adults. Would definitely recommend.

Tasty food delivered on time, very happy.

Nothing to disappoint here. Still good food and great value.

If I could give no star I would. Ordered over an hour ago, rang to check where my order was. With the delivery man the lady said. Asked when it left with the delivery man to then be told they hadn't even cooked it yet. Can't believe they lied and had a cheek to blame me for stressing her out. Excuses made were blaming the rain, blaming the kitchen, then being busy, then needed another delivery man, then the Tuesday system? Don't get a delivery from this place. Then blamed me for stressing her out!

Missing items . Again!! Not using here again!!! This is not the first time this has happened!!

Unfortunately the chicken balls were cold which was disappointing. First time having the rice, yeung rice, would have preferred just egg fried rice.

The rice was a bit dry could have done with a bit more time