ShakeTastic in Harrow

Had lunch yesterday. Cold toasties, cold chips, the coffee machine was filthy. They are the dirtiest toilets I’ve ever been in. The whole pub was dirty. Avoid at all costs. Never going back.

We live nearby and pop in occasionally for cream tea on special occasions. It's always been somewhere between good and great for food and service. But this last trip was a bit like visiting Fawlty Towers. We wandered around trying to find someone, anyone, that might work there. Eventually someone gestured in the vague direction of a cold room with stark, uncovered wooden tables. Eventually, about 15 minutes after we sat down, someone offered us both a menu. About 15 minutes later we asked for water... this request was satisfied eventually. So about 30 minutes in and we had water. We tried to order but at that point we realised that we had different menus. So these menus were whisked away and we had only our water to entertain us... I'll stop there but it wasn't great. Borderline awful. It's gone from delicious treats and great service in a beautiful tea room to water in a cupboard. Good luck.

First time I've had the roast here . I have the Beef Rib . Just melt in your mouth. Incredible. Well done to everyone . Will definitely have it again if Im back on a Sunday

Uninterested barman, food was lukewarm, had to get a staff member attention to send it back, customers on table behind us left nearly all of their food, no atmosphere, would not bother going back,

I ordered a cake for next day delivery, never arrived. They don’t respond to emails and they don’t pick up the phone. I’ve been ordering from them ever since they’ve opened but it seems these past 2-3 years since their rebrand that they’ve decided to cut costs when it comes to customer service whilst raising costs for cakes that don’t end up resembling what they’re selling on their website anyway. Extremely disappointed and whilst I’ve decided to ignore past mistakes they’ve made, this will be the last time I am ordering from them.