SHAKEDOWN in Stockport

Receipt stated Jubaye1, his customer service was excellent. He took pride in everything he did, prompt and no shortcuts taken. Great to see a young person without the typical student attitude.

Don't bother ordering it will take an hour & then nothing turns up. We ordered once before & it was missing items. Waste of time.

Price is extortionate for a burger and chips. Went in to collect a takeaway order probably better if you eat in. Otherwise, the brioche bun gets quite soggy sorry £48 for 4 burgers and chips better make homemade fresh.

I had a great experience at Shake Down Burger, Cheadle Hulme thanks to Taimur Ali. He provided excellent service, friendly, efficient, and attentive. He made sure everything was perfect with my order and added a personal touch that made the visit enjoyable. Highly recommend!

I have ordered from here many times and always had good service and order is usually perfect but tonight my burger arrived plain, no sauce no cheese when I ordered with sauce and extra cheese. Bit disappointed but the food arrived hot and is tasty. I guess they're just having a busy night.

Great food, reasonably priced, easy parking and plenty of seating inside. Nice n clean joint

Really enjoyed our first visit here. Food was tasty and perfect temperature. Manchester Bee milkshake was delicious. Staff friendly and helpful.

Uber eats says the business is doing a buy one get one free promotion, buy a burger and get another for free. Added the burger under the promotion to my basket, price was around £22. Only got one burger in delivery. Called them up and they said they can't do anything because it's an uber eats promotion, not theirs, and people usually "do it right when ordering". Personal on phone sounded like she had 0 interest, bit of attitude in the tone of voice.

I didnt buy anything, wasnt anything on the menu for vegans

great food and atmosphere! elika was a very helpful host!

Elika was amazing, great customer service.

The girls loved the milkshakes and the burger buns could be better,slightly overpriced but very clean

Just a top place if you like takeaway with a modern vibe, oh and shakes to die for.

Visited this afternoon for a burger with the kids, the burgers were tasty and the fries were good too. The place was virtually empty as it often seems to be, I don't think I'd sit in and eat again as felt rather conspicuous, but I will go again for takeaway food!

Food was nice. The new dip burger was spiiiiicy but delish. Sophia was helpful with me ordering as it was my first time here. Would come again.

Customer service abysmal. Item missing from order and another item wrong. Rang to speak to them and the told me to take it up with Uber. Uber didn’t pack the order… you did! Your incompetence, your problem as far as I’m concerned. Food was okay, not a patch on burgerism. Won’t be ordering again.

Ordered a Father’s Day dessert for me and the kids. 3 items. They sent 2! As if somebody can send 2 of 3 items!! Then refused to re deliver and said come and collect after I’d paid for Uber deliver. Customer service is shocking and kids rated the desserts average.

Can't believe I was charge £1 for ketchup on a burger 😐 won't be returning

I’ve been again as the burgers are good, and they seem to have fixed some of the website issues. Just ordered 2 kids meals one with mozzarella and one with Chicken tenders, Especially with the mozzarella sticks meal I do not feel I got value for money at all.. I would have appreciated one more chicken tender in that meal as well. Overall good burgers and price wise inline with others in the area, but some of the kids options are massively overpriced and don’t offer any value for money at all.

Ordered a few times and each time half the order has never arrived. Trying to organise a redelivery is a no go and organising a refund is almost impossible. The food I got to try was nice.

A really decent smash burger place Not much parking outside Clean and spacious from inside Ordered a beefed up! And a stack sandwich which is chicken and beef. Cajun fries were yummy and the skin on fries too. Had a BBQ and ranch dip which was a good portion size too. Have to order chips and drinks separately as they don’t come as set menu meals Overall, food arrives fast, warm and tasty!

Customer service was really poor. They have a couple of young girls on the counter who are in la la land (too busy on their phone, chatting to each other, chatting to the kitchen staff or moving at a snails pace). I had to chase up my order twice despite the place being empty at 7pm. I had to go up and ask if my order was sat in the window - I noticed a bag in the kitchen window but nobody was calling out my receipt number!! If I didn't go up and ask if the takeaway in the window was mine, who knows how long it would have been until they called it out. Clearly no management in sight so must be operated solely by staff which probably explains the other poor reviews about the standard of food.

Amazing food. Great service. Spacious and relaxed atmosphere. Love it. Not the first time I have been and will not be the last 👌

Morgan was great! Lovely welcome, friendly and efficient

Honestly best burger I've had. All the food was so tasty, not greasy and the desserts banged! It helps the owner personally had a conversation with us and gave us such an amazing service. Would rate it higher if I could

my friend is banned for doing NOTHING this needs to change NOW!!!!!! all the other staff members allow her to be here. please speak to ignorant woman who has black hair and is young!!! i am not happy!!

First time coming here. Late afternoon so not many customers, except the screaming teenage kids on the next table. Anyway, Neanderthal kids aside, I ordered the 'Big juicy' Burger at £8.75, thought to myself it better be worth it for that price. As I can get a large mix kebab for the same amount. Took my burger home and opened up the silver foil. To say I was disappointed with the size was an understatement. Took my first bite and must say it was absolutely delicious. Meat, Cheese and everything else on point. Overall great burger, shame about the price.

Ordered last night via Uber eats. Absolutely disgusting service. Had to call several times..spoke to a very rude member of staff who refused to provide his name.. also he assumed that the order I had made had infact been delivered. I advised that I was making the order from stepping hill hospital (staying in the mental health ward) currently.. Needless to say, the staff member was not very helpful whatsoever. I will be making a formal complaint later. Uber has already been informed. Maybe the police should also be informed so that this member of staff never says anything derogatory to another customer again. Order of £28.33 never received after waiting nearly 1 hour. Needless to say, this isn't the end of the matter Mudassar Zafar. Trainee solicitor

Very good food and lovely atmosphere but the food is pricy and ranch is £1.20 but atleast they have a toilet

Very solid outfit! The shops are very well set up and designed and the food is a crowd pleaser from the burgers to the cajun fries and shakes! Personally, I prefer the branch in Withington as the shakes are better there in terms of consistency but it wouldn't stop me from going to the cheadle branch if I was in the area again. I took some photos of the menu which the prices are correct as of the date of the review.

Its a higher price point but the food is *always* yum. I wasn't offered/ invited to take up the £25 deal for two when I ordered in store which would've meant I got more for less, but other than that's service is good and quick 👌😁

Place felt clean. Food was served efficiently, but no customer service from brunette at the front which let it down!

Too much expensive not worth the hype and money.for that money you could eat in proper restaurant and you will feel good also. Milkshake was too thick .food was nothing special your local burger place would be better and cheaper to go to

Chicken tenders are really good Burgers are poor Very stodgy and the brioche buns are not toasted adding to the stodge Food was lukewarm even though we live about 3minutes away First and last visit 🫤

Really good clean chicken, very flavoursome great fries

Ordered food from here and received 2 milkshakes that we didn’t order and no food looks like we was given someone else’s order to late to call and sort out!!!

It took 45 minutes after payment was taken for the food to be ready. Advertised wait time was 15 minutes. The restaurant was not busy upon arrival but prioritising delivery orders hampered the in person experience. Unreliable timings make it impossible to recommend as a work lunch. 3 parking spaces is also totally insufficient for a restaurant with approx 50 seats.

Came on Sunday evening, just right food was lovely girl on till was very friendly and helpful.

Online and takeout price does not match. When questioned said they don’t know I tried to explain but realised no solution will be given paid the price and left.

Lovely burgers chicken and meat options absolutely amazing chips are nice too

Not the best experience, good food however customer service was lacking. No atmosphere, felt very empty, also staff don’t look interested, very unwelcoming. Would I recommend coming here? Definately not, extremely expensive, £30 for chips burger and a milkshake. Definitely over prised.

Food was decent but the guy that served us was miserable. It was as if I’d disturbed his break and that was the last place he wanted to be. The words “thank you” or “please” seemed illegal to use by him.

Banging scran! Really solid fast food and good value too. I had the Double Beefed Up burger. 4 tasty patties in a nice soft bun. Could have been a bit more generous with the caramelised onions and the patties were more cooked than I like usually but it was nicely prepared. I added turkey bacon but it has far less flavour than proper bacon so didn't add much. A very enjoyable burger overall though. The chicken tenders were fantastic. Delicious juicy strips with lovely seasoning. They were made even better paired with the superb honey mustard dip. A portion of thick fluffy but crisp hash browns completed my feast. Service was fast and the staff were friendly. The place is nice looking but had no music playing which felt odd. Like eating in a library. Definitely recommend.

Perfect place to eat, good customer service, The staff always helpful and smiling.

I have had food from the establishment for many years. It is exceptionally clean. The food is amazing. And the service is unbeatable. NUMBER 1 for BURGERS & SHAKES. Keep the good work.🙏

Ate at Cheadle branch Thursday just gone. Very clean which is a big deal to me. Had the beef classic meal take away. Had a 1 hrs drive down south and enjoyed every bit of it. Quality patty 💯 ranch source was bangin.

Brilliant service! Food us amazing and milkshaken are the best i have ever tasted. Highly recommended!!

Rayee your server was extremely nice and polite to me when I was short 25 pence he was outstandingly polite and I always see him working so hard here the other day I order a meal on uber eats and it got mixed up he helped me and gave me the meal no problem he is a credit to your store so you should all visit shake down Cheadle Hulme

Best burger I’ve had in a long long time. Chips also bang on, as were the milkshakes! 💯 amazing, we’ll be back. Only thing to moan about was it was cold inside, AC on full pelt!

Don’t be conned believing this is a good place to eat, better value elsewhere and a lot cheaper and better service

Useless service. No solution offered by Cheadle shop re. mistake in Uber Eats order other than a drive out by me or an Uber Eats refund. Really not very impressed after long week. I wouldn’t bother.

Ordered quiet when the place was almost empty and food still took over 30 mins to be ready, I almost spent my entire lunch break waiting for my meal to be cooked. Cajun fries were way too salty and were not enjoyable. The burger was very nice though

Too way to long Waiting for about 40 minutes And the food was cold

Workers are so kind and the food tastes lovely. If you just want a quick meal here is the place to go. ( amazing milkshakes)

Very clean and modern atmosphere, Elika was very helpful and polite, gave me the best recommendations when asked. I will 100% be visiting again

A very interesting American style burger restaurant the burgers are amazing very good freshly cooked

Spot on. Food delicious and hot, best burger in Stockport

yum but a bit a pricey. friends said it was five guys. would come again

Absolutely love this place. Food is always great and any rare mistakes (which happen, we're all human after all!) are fixed promptly. The food is delicious and is worth the price. I always go in the weekday so it's not too busy and the staff are always lovely. 10/10!

Thoroughly enjoyed the food from here.

Good food, nice and professional service. Quick attention, very good team at Cheaddle Hulme

I am very pleased with this workplace I was kindly greeted by staff when ordering and then politely showed me the menu as I haven’t been here before, a woman named abeera served me I was pleased with her kindness and her charisma towards her job and the others were also smiley and friendly overall very impressed will definitely be returning the food was so yummy

Ordered twice from here. Both times they have missed an item from my delivery. Both times they were incredibly unhelpful. Really annoying experience and then the food quality can’t take away from it. The brisket burger is pretty dry and the meat doesn’t have much flavour. The American fried is also mid. During my first experience which I had ignored until this one, When I called to tell them they gave me the wrong burger (with cheese when I’m lactose intolerant) they basically said I lied and then when they finally agreed they told me a driver would come and get my burger from me which was fine. But where is the burger going? Are you reusing burgers? And if you’re unwilling to deliver a missing item because you have no drivers, why would you have a driver to come pick up a burger you incorrectly Made?

Staff are rude. One girl in particular- long hair, Asian, Fri 27/10/23. Won’t bother again.

Ordered my order as normal the woman on the till didn’t listen and got my order wrong so then I had to go back and get another burger made up where they then gave me a completely different burger to the original one I ordered so had to go back and get another one again they then gave another one which was wrong the food is good but the service is terrible

It was quiet on entry so food came very quick, ordered the special salt beef brisket burger , stack sandwich with buffalo loaded fries , Cajun fries and Ferraro fusion shake. Couldn’t fault it, it was hot and fresh. Lots of flavour and would recommend highly to all burger lovers.

Big bucks for what is basically a glorified Big Mac. Small and really underwhelming especially for the price.

Mediocre at best! Disappointed from the get go. BBQ Brisket, which is supposed to be the hype, was not available (on a Saturday!) Beefed Up, Big Juicy, both loaded fries were decent (hence the extra star). A bit pricey though. Zesty Chicken wasn’t up my street. A bit tangy… if you’re into that. Wings, tenders and mozzarella sticks very very basic (for the price). Children’s cheeseburger cannot be ordered on its own. Has to be the full meal (£6.50). Worse than that, the burger comes with no sauce. So extra charge for ketchup or mayo 😂. Seating area is nice and comfortable but will struggle to find a table for a big group more than 5-6 people. However, the biggest let down was the customer service. Only one staff at the front. Another just in an out. Not bothered attitude. Just about took the order. When asked for a minor change in the order (drinks/shakes), staff had no sense of work protocol. One agreed to change but another then overruled the decision. Items missing when receiving the order. No napkins provided and when needed, staff nowhere to be seen. I wouldn’t travel for the food but if nearby, may pop in for the loaded fries.

Was amazing, will defo be going back. The milkshakes were delicious 😋

Came with my grandchildren for a birthday treat. Food was lovely and the young lad serving was run off his feet. He was very friendly and couldn't do enough for us. Bit expensive I think but would definitely go again. And a big thank you to the lad that was serving. Deserves a medal. Or a pay rise

We broke down delivering, so we decided to go here for a milkshake, and OMG!!! It was amazing! Proper little hidden gem. I am so glad we went now 👍 The customer service does need some work, though. The guy behind the counter needs to smile and be more customer focused than he was.

Great food and staff. An undiscovered gem in Cheadle Hulme.

Love and highly recommend the buffalo loaded fries (as pictured). Originally ordered limited edition burger but none available and refund was offered. Great service and thanks Shakedown but I don’t need a refund for this. I’d love to see this great small, local business survive. I appreciate the offer all the same and will continue to support as often as I can. 🫶🏼

The burger was absolutely delicious. The messy fries with the chicken and hot sauce were too soggy (fries needed to be more firm) otherwise it would have been nice. Perhaps the staff could be a little bit more customer focused.

Great burger bar. Cheese burger was tasty and a good size. Chips tasty too. Recommend

Very mediocre food at an extortionate price.

Had the beefed up and American fried and both were fantastic. Highly recommend and and will be returning myself!

Good food but customer service slacking recently. Got my order wrong the past two times. Accused me of lying. Won’t reply to the email following my latest order. I was once one of their top customers. Nice to know that customer loyalty means nothing here. Update: I was told I was given a coupon code for the a discount as a gesture of goodwill, have tried using this three weeks later but the coupon code does not work. Update: contrary to the below response, my email was ignored, nor have I been back

Food great. Rude staff at times. I was served by abrupt and rude girl. But otherwise not bad at all.

Love this place, delicious food and shakes and lovely staff. Couldn’t have been more helpful with the kids.

I’ve eaten here a few times now and the service gets worse every time . Long wait for food and this last occasion the burgers were over cooked and hard. Also after spending over £35 I had to pay for a sauce which is a joke. I’d stick to Burgerism in Gatley far far better.

Wrong food delivered initially but very quickly rectified. Excellent customer service, good quality tasty food every time. You get what you pay for!

Girls at the till very rude and always make you feel as though you’re a burden. Our orders pay your wages, thank you!!

Ordered online and missed an item on delivery. Weren’t willing to resend the item back out, poor service.

Very nice food.... value for money 💰 🤑

Clean and friendly. Good hot food.

Nice place to sit and eat. Not that busy so always get seats. Food amazing and drinks are nice

Excellent food and service, really enjoyed it, thanks 😊

If I was reviewing Shakedown solely on the food then I would give it 5/5. The burgers, wings and milkshakes we had were really good. The restaurant is also nicely decorated and the tables were clean. What let the place down in my eyes was 1) the time it took to get our food ~30 mins when the place was nearly empty, and 2) the atmosphere was dead. Shakedown please sort out the elevator music and find some staff who can crack a smile. Then maybe put on some table service so people aren’t expecting “fast food”. Two adults and three kids under 6 with moderate appetites cost £60. Like I said, the food was worth the money, but the part that makes you want to visit again and tell your friends… the vibe… that was nowhere to be seen. If they sort that, I’ll be back.

Very friendly staff especially Declan he was a great help!

Unreal food. Beats Five Guys hands down. We've never eaten in before but the restaurant is spotlessly clean, the food (Big Cheese, Zesty Chicken, fries and chicken tenders) is just unbelievably good... Can't fault the place.

Had a take out, took nearly three times as long as initially told, the waffles and milk shake were delicious. No atmosphere in the restaurant no music in the background very hard lines in decor.

Hugely disappointing and embarrassing experience in the Cheadle Hulme restaurant. I had family visiting from an hour away so thought I’d treat them to a meal for the first time in your restaurant so I did an order for eat in. Secondly what was more embarrassing was the fact that I paid for a separate take away order and the girls who were on the counter kept Looking at the screen and questioning it… as though I’ve already got the order.. I showed them both the receipts.. one for the Eat in.. and one for take out..mistakes can happen.. but I don’t call that customer services and feel frustrated that I had placed an order for take away and made payment and the staff who did the order were questioning it.. you can watch the store cameras the time was 9.40pm..and I was stood at the till.. I asked for the Manager and they said that there wasn’t one in branch..the burgers were good however the chips with melted cheese were too salty.. I requested that the take away chips had no salt and the staff re assured that there would be no salt on them..and they had salt on them. The bill was £55 which wasn’t cheap for what I ordered and I do not hesitate to pay for good food but today felt like a waste of money..So I don’t recommend based on my experience that I had today.

Food nice and shakes huge Jacob age 8

Consistently good burgers, fries and shakes, delivered on time 10/10

Perfect place to enjoy your meal 💖

Great food and more importantly the taste........however you did not deliver the 1.5lt coke with the Ramadan meal deal

The shakes are expensive but really good The burgers were some of the best I've had

First time visit in company with the grandsons, who have been several times, due to milkshake attraction. 😁 Enjoyed the fare & fast service and will return with the boys. Fully recommended on the strength of this visit.

Friendly staff. First time visiting and the burgers are quality!! Nothing like a McDonalds. Worth a visit. Will go again.