Shakeaway Poole in Poole

Shakeaway have always been lovely and friendly. However, a new woman has become manager (older lady with grey hair, black glasses, grey hoodie. Not even in uniform!) and she is incredibly rude to not only staff but customers as well. She has a go at a newer staff member in front of a shop full of people as well as me because I was transferring money between accounts. She also decided to tell a staff member she wasn’t allowed to do an allergen-specific shake because she didn’t trust her, that she would just do it herself. What a poor manager? What a poor service.

-I’ve given them two chances, the shakes taste terrible, not blended properly and imps of chocolate at the bottom. Staff seem to be so depressed as well

I popped in Saturday afternoon, there was one table of 4 adults and 1 child inside, and 3 members of staff. Yet I waited a good 10 minutes before I was served, I wasn't even acknowledged and told they'd be right with me. There was so apology when I did finally get served and when I ordered a frozen yoghurt dessert, with no apology, was told they couldn't do frozen yogurt today. I definitely won't go back after today's experience.

Shakeaway used to provide good service and good quality shakes. but cust servs accused me in a very snotty email reply, of ripping them off just because I had to complain about the following This time I ordered a raspberry and dark chocolate shake, dairy free, regular size it cost me 6.58 It was so poor that I could not drink it .. very sparse content of raspberry and lumps of chocolate, very pale in colour and very weak in flavor. I emailed them to explain this and felt that compared to other local offerings this was very poor value and quality. Customer service email response, apparently backed up by the CEO, was very defensive, took huge offense that I dared to complain, and accused me of trying to rip off the company just because I asked for a free shake or a refund!!

Just went to have a drink, person behind the counter was very pleasant. Gift cards would be a great idea. I’m sure regular customers would love to receive a giftcard as a present to spend on their favorite shake.

Do not come here if you have a food allergy or intolerance. The staff are so rude seemed more interested in turning music up and dancing around. Sign stating please inform a member of staff if you have a food allergy, that’s what I did. Called what we thought was my daughter shake but turned out to be order after us!!!!! She took sip from shake and we realised just in time. The attitude of staff well let’s say clearly they don’t want to be working here

Never been in a shake away before so glad I decided to give them a try friendly well mannered staff and the best milk shake I’ve ever had definitely will be back for more

I just went into the Poole branch to treat myself to find the staff very rude! Both of the staff were female one with ginger hair, other brown, the store was quiet with only 2 customers sat down, they didn't even say hello or even look at me, to busy talking to each other. I ordered a regular creme egg and I was getting a snack out for my son when they called my ordered to which I answered and they said it again. I took my drink and didn't even leave the store yet and I heard them complaining about me. You need to teach your staff some Manners and customer service!

Visited with my young son who had an absolute ball thanks to a super chocolate milkshake. Staff were friendly and service was quick - my only comment would be that the menu is a bit overwhelming due to the vast selection of milkshakes. I probably just need more practice!

Visited the Poole store on 16/11/18 at around midday. Really disappointed in the service, treated my autistic friends abysmally, the staff were grumpy and very sarcastic. An example being, one of my friends asked how the server was and she replied ‘I feel dead inside’ - this may have been a joke however, with the other bad attitude I had witnessed, I thought it slightly inappropriate. I suggest some more staff training may be needed in your Poole store to deal with every kind of customer. It’s not all bad, the relocation looks good and my friends really enjoyed their shakes.

I’m a huge fan of shake away. But the one in Poole... not so much. I never have a problem using my Student ID at shakeaway, but apparently you can’t use it at this store, despite the menu saying they accept photographic ID. I don’t understand how the policy has changed for this one store.

I had the chocolate fudge brownie shake, was nice! Had brownie bits inside too. The staff were really nice

I've just got back from shopping in Poole and just had to tell of the amazing customer service we received today. The group of girls working in Shakeaway were all so positive, friendly, and were singing along with the radio which created a really uplifting atmosphere in store. Makes all the difference, especially given how dull and monotonous customer service can be in other shops. Thanks, guys!

If you are thirsty but don't want a drink or if you are hungry but don't want any food - have you tried a milkshake? You can get one of those from here. They have more flavours than Wimpy and you can get a discount of you are a student or if you work there. I had a milkshake with trifle in it .. I found myself thinking... hmm " wow a trifle in a drink.. stupendous" then I walk our smiling. The design of the cup is below par and is the kind of cup you would get a a non- fizzy cola drink from in a mid-80's bowling extravaganza.

My son loves it here. Such a huge choice and my son likes to try something new every visit. Quite pricey, but a nice treat. Great if you can use your tesco vouchers too. A daily special would be good at a reduced price

Took grandchildren in for milk shake,and what a pleasant surprise,huge choices of milk shakes,didn't know what to chose, staff were brilliant ( and very patient) wonderfull!

a very pleasant place to visit I only went in for a coffee in between shopping. they have a good selection of coffees and there is a good choice if you would like something to eat

I love shakeaway's anyway and this one was as good as any other. Good variety of mixes but could have been left a little longer I suppose as it was very chunky. Having said that, it doesn;t matter too much as it lasts longer!

Used tesco club card vouchers for two high quality milkshakes. Good service and enjoyed the milkshakes. Nuff said!

Very nice milkshakes in a variety of flavours, just need to be blended a little longer. Some staff are great, but are let down by the mood of other colleagues.

We visited this place for the first time in years and we were wholly unimpressed, the staff, especially one, was...

Easy access for disabled customers and lots of flavours to choose from. Staff always cheery and place is always clean - boogie to their tunes whilst you wait too! Loved it!!

Friendly staff and always enjoy the shakes - loads to choose from and they are all delicious! Well worth a visit if you are passing!

I often pop in if i am in the area, they do great milkshakes and have a great range of different flavors. The staff are polite.

Milkshakes here are consistently good as you can mix and match and have whatever you want, only one negative is that when they get busy they don't put the cups in order so sometimes someone who just came in gets their milkshake before you when you've been waiting 10mins already!

My children always enjoy a visit to Shakeaway. Plenty of choices and all freshly made to order in front of you. Can be pricey but you get what you pay for. Well worth a visit!

Un concepto de bar que falta en España, riquisimo y divertido especialmente para los mas peques! El servicio en el de Poole estupendo

I went to Shakeaway Poole today and was presently surprised. I was greeted with a friendly "Hello!" before choosing what I wanted. I walked to the till, where the person quickly whisked round to me and took my order. We had a childish giggle, and I felt very welcomed.I watched my milkshake being made. All of the staff got involved. After some playful banter, talking about the immaturity of the staff, we were all laughing for a good while! My milkshake was made perfectly. The cream on top looked AMAZING (Seriously people - Try it!!!), and the milkshake tasted perfectly. Creamy, thick and some lumps at the bottom for me to nibble on - Absolutely perfect.Great atmosphere, service and shakes!Highly recommended compared to other stores, too! To the people who complain about the cost: Go into somewhere like Costa and see how much they charge for one of their drinks - It's roughly the same!!!