Shake Shack Victoria Nova in City of London, Westminster

There was a huge queue with only two self serve machines and no one taking orders at the till until queue was out of the door. Appalling. Milkshakes nice but too thick (not mixed properly) and overpriced - £6.20 is a rip off - and was charged and 50p for cream - seriously…. A con. Straw lasted all of two minutes - low quality and was unusable. Chips nice but small portion and overpriced at £4.55

Great service and amazing food! All staff were so helpful & friendly especially Jackson who took the time to clean a table for us and gave us some great Shake Shack history! Will definitely come back when next visiting London

Help me here….is the cheeseburger supposed to be just a meat patty with cheese and hamburger bun? No lettuce? Nothing? Almost $16.00 for that and cold fries? Wow. I’m having awful luck in London.

I got a milkshake and it was delicious. There was a nice view onto the road and it was in a great destination. It could have been more tidy but it was relatively clean. Staff friendly and helpful. Good place for a snack.

Awful place. And crazily expensive, compared to other, much better meals we enjoyed in London. I stupidly thought that it would be a good idea to get to the Victoria rail station early, to grab a meal and then return back home by train. But, everywhere around Victoria was packed on an early Thursday evening. As I was travelling with a 9 year old, I thought that this place might be nice, despite the crowds. We found a cramped, sticky table up on the first floor and I went downstairs to place my order - two hamburgers, two portions of French fries and two, modest sized milk shakes. The happy lady behind the counter then asked me for 40 quid! Ridiculous! I should have refused but felt that I was already committed and everywhere seemed so full. I then waited in a crowd of other people as my order was slowly, oh so slowly, prepared. Eventually I was called to collect it on a tray and stagger upstairs against the tide of youngsters coming in the other direction. The food was passable. Just like any other fast food ghetto. Let's just say that the whole experience was a miserable one. We won't be coming back. I can find other ways to spend such money on decent food & drinks in a much better environment.

Appena usciti da Victoria, siamo andati in questo locale che fa parte di una catena e dunque a tutte quelle caratteristiche per chi vuole un pasto veloce e comodo. Ho trovato l’ hamburger davvero buono con il panino molto buono, le patatine anche queste le ho trovate buone.

£15 for a burger that had been cooked hours earlier plus cold hard chips. Disgusting. Really really bad and grossly overpriced

-Slow service and ridiculously overpriced. Never seem to offer any offers or discounts even when subscribed and no loyalty programme. The only good thing is that it’s one of the few places open till late leaving not much option late at night.

it was such a nice place to eat foods and spend your time....and saiful alam he is behavior are so mind blowing ..............

Unseasoned patties but more importantly the servers literally walk around and make you write a review for the restaurant here— literally took the phone out of my friends hand and wrote a review for him and submitted it. Distasteful and embarrassing. Got second hand embarrassment from watching them walk around and make sure everyone reviews their service.

I think the serivce here is good. There is no suggestion. 很好，非常好，特别好，没有建议，非常非常好，特别好，100个字很难凑啊 还差18个，还有10个字符，要凑到了。

ifin she was so kind and when i visit once again i will visit this place thanks to her service. thank you thank you thank you

Ifin was great, love her service, highly recommended, when you visit London, come to this place, love and I wil come every time I can, it is also near the main places and a lot of people it too. So come if you have the chance, her attention and service will meals it happen

ifin- very nice and kind staff. Can only recommend going here ! Delicious great food! Good for a go to dinner and nice ambiente.

Ifin attended us very kindly and was very patient if we had any doubts. Without a doubt, if I return to London I will return to this bar since the food was excellent and the service very fast.

It was a good service, the meal was very good. The taste of the burgers was impressive and the shake was also great. We enjoyed the stay here

Ifin was really nice to us, she explained with a lot of patience the menu. We were quickly served. Thank you so much Ifin (2222)!!

There’s a first time for everything………and a last. While my other half had a burger, fries and drink, all I had was a side and the bill still hit nearly £30! Must be good I thought but was I wrong! The burger was minuscule, the fries cold and greasy and my meal the chicken bites (For 9 quid!!!) were absolutely disgusting. “Whole meat bites”? Not on your Nellie! - these are disgusting pasty mush - certainly not whole meat anything. Will never go back - was absolutely woeful. Overpriced and extremely underwhelming.

Good was pretty good but way over shadowed by the fact that the lady confirmed our order correctly verbally but didn’t put it in. So we got part of our order and then had to wait another 25 minutes. We timed it. It was a running joke of all the people waiting for their order guessing which names they called were right. Les than half. For example my name is Greg and they put my name as Tard. Lastly they won’t do refills on regular coke they will on anything else. The worst part since they give you a tiny cup full of ice. Utterly ridiculous

Amazing food, burgers is excellent and Trolls mikeshake is heavntly Staffs are nice and very helpful. I would recommend anytime.

If you are a harvest mouse, or fond of not eating a human sized portion, then this is the restaurant for you. £16 for a burger that you may need to bring a microscope to see. No fries included. Bang average shake despite being marketed in the name of the place. Woeful.

Having visited shake shack in Covent Garden before we were very much looking forward to visiting again this time in London, Victoria. Our servers went friendly, service was extremely slow, food was below average and they got our order wrong. Toilets were the dirtiest I’ve ever seen in London! The public toilets at Trafalgar Square are cleaner ! £86 for 5 burgers, 3 fries & 2 drinks. Save your money!

Terrible food, cold and had to wait 25 minutes. Asked for no salad … salad! Would not be back. Extremely expensive for what it was.

Really recommend the chicken bites! They were delicious and crispy. The fries were also great quality. Only downside really is the hygiene of the toilets!

Awful experience. My partner and I ordered two drinks, one shake and a fifty/fifty. It took 25 minutes for the drinks to come, with the milkshake sitting there visibly for 15 minutes. Got the drinks and my 50/50 could’ve best been compared to sewer water....

Never again. One pitiful burger , one sausage dumped in a bun 6 chicken nuggets 3 fries !,2 milkshakes and 1 concrete. 52 quid!!! Are you having a laugh? It tasted awful and you charged me an absolute fortune for the pleasure! Long queues to...

I went to Shake Shack Victoria and stated that I have a gluten and a nut allergy. Staff pulled out the menu and stated that a Mushroom Burger wrapped in lettuce would be safe alongside the cheese fries. When food arrived I could see the...

I've always been able to pay with cash when I've ben to Shake shack in America. Maybe they don't trust the Brits or possibly because I'm slightly older and they don't want older people been seen in their restaurant. Bit embarrassing being refused with everyone...

The place was rammed busy, late in the evening and the staff were still Uber friendly and helpful. Sael in particular was super helpful and professional! And absolute breath of fresh air that people like him still work in casual dining! Burgers were exactly what...

I'll keep it short. Burgers slapped together and didn't take the order correctly. Too salty. Chips and shake was half decent and the reason for two stars £35 Weren't worth it at all.

Ok good, rather expensive for what you get. Typical American fast food, can get busy. Very helpful staff and great service boosts the rating

After finish visiting the Royal Mews, the Shake Shack located at Victoria Nova is very convenient to get a quick bite along the way. It is right at the corner of a busy intersection and easy to find. There are outdoor seating (in front of...

Been wanting to try Shake Shack for years but it’s never happened until this last visit to London. The food was nice… the burger was tasty and juicy, the chips were really nice and the lemonade was tangy and refreshing. The burger was on par...

Had the Shake Meister as only one without tomato and it was yum yum yum. Fries and Shake also took me back to my first ever Big Mac in the 70s. Rest of our party also very happy with their orders. Bit of a wait...

Wait time was a bit long but place is busy due to location and popularity. Rather expensive but the milkshakes were large and very good. Ate outside. Saw huge portions of hamburgers and other fast foods being served.

There were no milkshakes available nor ice cream and so I feel that the name is very misleading. Limited vegetarian options too.

My favourite Shake Shack in London. There is lots of space to sit, but when crowded, the waiting time for the food is TOO LONG. Anyway, I was there twice in June 2022. Love it there. The burger and fries are the best.

I came 2weeks ago they were closed because of A water leak , today I got there about 2pm , they already ran out of custard to make the milk shakes The burger had a raw onion in and tomato, the chips were overly salty...

I love the burgers at Shake Shack and the custards as well as the milkshakes are amazing. This time I went there for the new limited edition rhubarb strawberry shake which costs 5.65. Strangely it was served in a paper cup and not a plastic...

I have been here many times before, and the good news was that the food was up to the usual high standard. The bad news was that the Service was not. I don't think I could have felt like a less valued Customer. I was...

All good but waiting 40 mins to order and another 40 to get a sandwich is beyond acceptable. Very disorganised and messy through and through.

We love a Shake Shack, and this branch was good for us after a visit to the theatre. We had to wait a while for the food, but it was busy, and we got a seat upstairs overlooking the busy junction the restaurant sits on....

2 greasy, uninspiring burgers in slimy brioche rolls, a small portion of bacon fries to share and 2 unremarkable milkshakes cost almost £40. Dreadful customer service experience (you can't see a menu as you order, they 'don't do' water), a long wait. All in all...

We waited at least 30 minutes for our 2 burgers, chips and drinks £27. It was definitely not worth the wait, the whole experience was an absolute sh*t show.

This is for the one that is closest to Victoria station, with the big red new build futuristic thing behind it, Hamilton on stage down the road and close to Wicked. Lovely burgers, lovely. Smashed burger, tomato, lettuce, cheese, brioche bun. Yeah, very nice.

We nipped in here for a drink and to use the bathroom. Quite a dirty looking place, especially when the bathroom door, which was near the food counter and tables, was wide open. Kinda puts you off your drink. Kids had milkshes and fries. Expensive...

An off day perhaps? Some chaos, many people waiting and slightly unclean looking environment...... My first visit(take out) at this branch ended with good burgers, ok fries and some expensive liquid meant to be shakes. Hope you guys do better next time!!

£27 for 2 single burgers, 2 fries and 1 coke, below average service, presentation and taste. Honestly, disgusting burger which looked thrown together. Took ages to get the food but staff looked like they all had nothing much to do. The burger looked old, barley...

Though the food is just as good as other branches, it was a bit chaotic in there. Long queues and waits and orders gone wrong. Not ideal.

The food here was amazing and the staff here are extremely nice. Richard was incredible and so helpful to us and our SEN child. Really recommend to anyone, especially family groups!

Lovely food and great service from Richard the manager and would recommend really enjoyed the hotdog!!

Popped in here because my kids wanted to try it. Lots of staff, few customers. Staff standing around doing very little. After 10 minutes I asked if the food would be coming soon. They then gave us two portions of cold fries with cheese sauce...

Our first shake shack and we really enjoyed. We both had the smoke shack burger with cheese on fries & it was so good. After a day of walking & not eating too much this was perfect & so filling. Service was a bit slow...

A friend recommended Shack Shack to me since I'm in London for a few days. I was hesitant at first and wasn't sure what to expect, I almost didn't bother but I figured since I'm in the area, why not. I had a basic Cheese...

No bacon…I mean…NO BACON…in a friday evening, in a fast food that has in the smoke burger his most famous product. We took two Meister,poor in sauce and with dried burgers.Nothing else to add. Huge delusion

Yes bit of a wait but feel you get that at anyplace in London. Fries are amazing and burger 🍔 delicious. Only downside is upstairs seating wasn't open so got a bit jammed when people were waiting.

This restaurant was the worst restaurant I’ve been to. I spent £20 on a burger that was cold, the chips were okay but you can cook better ones at home. They gave me only 3 mini sachets of ketchup. I wasn’t even given tissue with...

Slow and totally uninspiring. Order wrong. Service absent. No alcohol despite tempting you in with an extensive menu. Go to Macdonald’s you will wish you had.

The food took far too long to arrive. Ordered at table outside, waited half an hour, thought this was a bit long for food which is basically a takeaway. Then went inside and asked why the food was taking so long, the man was very...

Walked in to absolute chaos. Friend asked about a chicken burger and nobody out of the 7 or 8 staff behind the counter could let him know if the sauce was spicy or not. Ordered a chicken burger with topped fries and a milkshake. Came...

I had the worst experience in a shake shack, was greeted by a grumpy Filipino guy I presume. Was asked to be seated and order on the table and I sat on table 18. I was the first customer as it was empty. First you...

Seems to be a consistently good option - they have a monthly special which often adds some fun. Recommend the Shackmeister or Smokeshack

Waited twenty minutes for our order then the food was stone cold not good for a dine in service. The Shack was not at all busy one other couple eating besides ourselves. The manager did re do our order but not happy with the time...

Modern day version of a outside and inside burger restaurant serving delicious burgers, hot dogs and chips with beer, wine and more.

From the outside it looked nice, prices for a burger were premium but I was hungry so that’s fine. Muffled door greater had to explain they have a separate app to login, eventually I managed to ascertain they did use the proper covid app but...

We loved the place; the service was brilliant and we were treated so well by Matteo the manager. Would recommend to everyone to check it out.

Today I was told I'm not allowed in - even for takeaway - unless I checked in with the QR code via the app. It was the only way to be served.. So obv they're never getting my custom again, ever.

I’ve been to this particular outlet more than a handful of times and there hasn’t been one time that I haven’t been disappointed. The staff taking the orders are more often than not, unfriendly and they take a long time before they begin to take...

Food was nice and staff hand sanitizers which is good but toilet door was open wee everywhere which isn’t right and the restaurant needed a scrub

Too draw burgers, cooked to order on the large flat top, a bit expensive, but worth it, really, really tasty, sweet, thick, creamy shakes, plenty of fries with a nice cheese sauce.

Offering a changed and more limited menu to the printed, under the COVID restrictions Stefan & the Shake Shack team at Victoria gave a complimentary scoop of the super indulgent vanilla frozen custard when unable to input the order on the system. Very accommodating, huge...

very clean, well laid out during COVID times, pleasant service food scrummy ... thank you guys. these are delicious burgers .. worth the money for sure 💕

I called in with my family yesterday and we all ordered separately (but similar things). I was the 2nd of 3 orders but whilst everyone else got their food within a few mins, I had to complain after waiting over 20 mins. When I sat...

I tried Shae Shack before seeing Hamilton at the nearby Victoria Palace Theatre. The service was reasonably quick for a packed restaurant. The burgers, cheesy fries and shakes were fine - portions were adequate and the price was acceptable. A very safe and tasty meal...

Located just outside Victoria Station, better than the standard railway forecourt food....... but yes it is quite pricey, very busy and too slow........ had a mushroom burger which was nice for a change but I'm hungry half an hour later !!!!! The root beer is...

service was excellent and the place was clean, food was good. recommended. decent chicken burger staff were friendly and provided table service

We stopped here because we were getting hangry after walking all day. The burgers were delicious. The fries were fantastic, too. Healthy....not so much, but so good! Our Diet Coke was nice and cold but the sprite was warm, which was a bummer.

Over priced and soooo over rated. Nothing so special about their food - just so-so. Could’ve been better.

Shake Shack menu items are all quite premium for fast food but the wait times seem to get longer and longer both placing the order and then to get the food served.

Food was delicious and well worth what we paid, burgers were delicious! Had a bit of a wait but not too long considering how big the queue was! Luckily we got a seat as soon as we entered but there were alot of people standing...

The restaurant does not have sufficient seating for diners, so had to stand. Service is SLOW. Some tables are right next to the toilet which is dirty and smells. The food is expensive. One Shack burger, one cheese burger (bun, cheese and burger, nothing else),...

Had the chicken burger which was bland without adding hot sauce to it. Garlic mayo fries, the mayo was very overpowering. Shakemeister ale was the highlight of the meal. Quite pricy for what it is.

Love the burgers here. Very popular, always busy. Shack stack is my fave. Eat in or take out. Order your food and you will be buzzed when ready. Parking is a premium in London, so walking or public transport is the way to go. Several...

First time eating in here and really enjoyed it. The cheesy fries are very good. I wasn’t overly hungry so went for the hotdog which was a great snack size. A little pricey but what you would expect in London and right by a main...

Ideally located next to Victoria station, the all-glass building is a suitable place to stop at. Service was a bit slow for Shake Shack standards. On top of Shake Shack best sellers (cheese fries, smoke shack, home made lemonade, ice tea) I tasted the Black...

If you're going to charge £15 for a burger, fries and a drink you need to make sure it is decent. This was not, ok at best in my opinion. Not somewhere I'll be going to again

This is not what could accurately be called fast food. Our order took a while to be ready but was well worth the wait. Obviously freshly prepared to order and very good. My wife had a hotdog which was good after the excess mustard was...

Discovered shake shack in America, it was amazing but this burger was small and dry. Big disappointment.

We came here after a play and we were kinda hungry. We placed our order and waited. We noticed all these guys in motorcycle suits lining up at the counter. Then I realized they were there to pick up grubhub or delivery orders. The problem...

First time there, the place overall is not bad, the burgers are quite tasty and the beer is standard. If you have not a lot of time it is not the place to visit... We were 2 we waited 30 min.

Overall, the wait is too long (atleast 20 mins each time) and food comes cold. McDonald's is better. 1st and second time (giving the 1st time the benefit of the doubt) was the same. Its overpriced and the flavours and quality are just not worth...

Avoid this chain at all costs. Cold fries, I asked for a replacement and they were still cold. Oh the restaurant was cold to with nowhere to sit. £15 for a burger, fries and bottle of water. Stink to one of the other decent burger...

First time at a Shake Shack. Wouldn't go back. Waited forever for the order. Plain tasting burger. Crinkle cut fries tasted like something I can buy in the freezer section. I didn't get a shake, which perhaps was a vital mistake--who knows. Just not good,...

Good but not as great as it used to be. Burger was good and service friendly but overall value was poor

Plain tasting burgers, cold fries... maybe it was an off night, but I’m not so sure. I’ll try another shake shack in the future to see if the others are better, but doubt I’d return to Victoria.

I got the shroom burger with fries and cheese sauce on the side. The mushroom is deep fried in some kind of thin breadcrumb and also filled with a small amount of cheese. It was impossible to bite into due to the mushroom being so...

Cold food, tiny burgers, food all slopped together on dirty trays with what appeared to be mayo all over the base. Just gross 🤮

Good place to go for a quick bite to eat. Got the cheese fries which was delicious! Overpriced for sure

On the recommendation of a friend (who I think I’ll have words with) we thought we’d give this a try as these kind of joints are always a safe bet for my daughter but out of all the big branch burger joints I’ll defintely be...

Thank goodness for Shake Shack and Deliveroo! On a rainy, horrible evening, they came through with the food I craved, prepared freshly and delivered hot. Yum!