Sha-Nawaz Express in Richmond upon Thames

Yeah not the best , Nan was like a slice of bread, asked for chicken got lamb, very little rice, will be going back to green spice up the road

I've placed an order online and 10 minutes later called them to confirm. I've been told that everything is OK. ONE hour later I've called them again and they told me that the driver is on his way. TWO hours later extremely hungry called them again just to find out that they didn't even started to prepare my order!!! The CUSTOMER SERVICE doesn't exist! After so many calls they offered me delivery the NEXT DAY!

What a fantastic place, had a superb Chicken Rogan, egg rice and garlic nan, all of which were superb. Chicken was tender, sauce full of flavour with the right amount of heat, were given a couple of free popadoms with chopped onion and mint yoghurt. Such a shame I was on holiday as I wish this was my local, much better than the takeaways near me !!

Lovely takeaway from Shanawaz Express our favourite place in Twickenham. The food is freshly made and the staff are very friendly. Highly recommended.

Chewy, fatty meats, mushy vegetables (presumably as the dish had been left to stew most of the day in a pot), and a sauce that was so acrid it quite literally stained the table and required caustic soda to remove. Perhaps equally concerning are the reviews and information about the restaurant on Google (less so it seems on TripAdvisor) which smack of foul play. e.g reviews written by people who would purport to be English-speaking despite having very dubious English language skills and, leaving embarrassingly-gushing comments which don't in anyway seem to echo how people not being paid would ever speak. Moreover, the restaurant has around 3 different names (all along a similarly spelled theme) and three different websites which makes it difficult to leave reviews online and presumably, dilutes any genuinely negative remarks about the establishment. If we are not unwell, we will see it as a genuine bonus. Avoid.

Ordered a lamb biryani, lamb tough, vegetable curry tasted as if it had been sitting in a pot for a day, butter chicken, chicken dry and too sweet. Yellow dip that came with the meal spilt on our table, had trouble trying to remove it, eventually removed by bleach and nail varnish remover! Will definitely not be ordering from here again, although manager did say to give them a second chance and to call direct, so they could get the food right to our taste. The only edible item was the free poppidums.

Well what can I say absolutely amazing food ordered for the 1st time and it’s honestly the best curry I’ve had in a good few years full of flavour I highly recommend if you want a decent curry

Further to a previous review regarding receiving lamb samosas instead of veg samosas - the restaurant went out of their way to rectify this the next day and were very apologetic - very good customer service!

Not sure if the chef has changed. I have been ordering for over a year and for the last two weeks I have noticed the food being different. The butter chicken was my favourite however it turned up tonight a different colour and extremely sweet, the week before the fish curry was also different and not the same. The nam bread sadly was burnt and hard as a rock when it got delivered. Bring back the old chef and the quality of food

Not sure if the chef has changed. I have been ordering for over a year and for the last two weeks I have noticed the food being different. The butter chicken was my favourite however it turned up tonight a different colour and extremely sweet, the week before the fish curry was also different and not the same. The nam bread sadly was burnt and hard as a rock when it got delivered. Bring back the old chef and the quality of food

Great flavour in all the curries as always. Arrived a little late but restaurant called to apologise which was appreciated and sent a complimentary bottle of drink. No rice delivered with the Dhansak but we can let that slip as the rest was excellent and mistakes happen.

Great flavour in all the curries as always. Arrived a little late but restaurant called to apologise which was appreciated and sent a complimentary bottle of drink. No rice delivered with the Dhansak but we can let that slip as the rest was excellent and mistakes happen.

Really good value for money, fresh naan, great flavours and a decent amount of chicken. Arrived on time :)

Really good value for money, fresh naan, great flavours and a decent amount of chicken. Arrived on time :)

Is always great, one of the best!

Is always great, one of the best!

Ordered: Chicken korma & garlic rice Lamb samosas Garlic naan Poppadoms Samosas nice and crispy, full of meat. Korma very fragrant and flavourful, rice was lovely and mixed with herbs and onions. Naan was good, not the most garlicky but still tasty and not soggy. All food was still hot on arrival. Never ordered from here before but I will in future!

Ordered: Chicken korma & garlic rice Lamb samosas Garlic naan Poppadoms Samosas nice and crispy, full of meat. Korma very fragrant and flavourful, rice was lovely and mixed with herbs and onions. Naan was good, not the most garlicky but still tasty and not soggy. All food was still hot on arrival. Never ordered from here before but I will in future!

Ordered: Chicken korma & garlic rice Lamb samosas Garlic naan Poppadoms Samosas nice and crispy, full of meat. Korma very fragrant and flavourful, rice was lovely and mixed with herbs and onions. Naan was good, not the most garlicky but still tasty and not soggy. Food arrived still hot, never ordered from here before but I will be in the future!

Really nice. Just became my new favourite Indian in Twickenham! Yummy. Will be ordering again. Fish Masala, coconut rice, garlic naan all great, recommend!

Really nice. Just became my new favourite Indian in Twickenham! Yummy. Will be ordering again. Fish Masala, coconut rice, garlic naan all great, recommend!

Always let you know if running late..is worth the wait food always great !

Always let you know if running late..is worth the wait food always great !

Delicious food, fast delivery and friendly driver I love this restaurant 👌 5 stars always

Delicious food, fast delivery and friendly driver I love this restaurant 👌 5 stars always

Food is always good recommend!

We have been using this takeaway for years and it never disappoints. The king prawn puri starter and sheesh kebabs are great. Old favourites such as lamb biryani and chicken madras are also great. Large portions and lots of great flavours

Always great tasting food at a good price

Always great tasting food at a good price

Love this place. The Food is always really nice, its so good I try dishes I would not normally try and I have never been disappointed.

Love this place. The Food is always really nice, its so good I try dishes I would not normally try and I have never been disappointed.

Been ordering takeaways from Shanwaz for years. Never disappointed, flavours are sublime, all crisp and fresh. We have never needed to look for another takeaway. Don't understand any bad reviews, this is our first and only stop for a takeaway curry. Balti set meal for two cannot be beat! R

Surprise extra delivery charge of £3. I wouldn’t have ordered if I had seen it, and I won’t order again.

We ordered in this restaurant twice and the food was good but today the food is really worst. Very tasteless and salt was very less in all the dishes. Very disappointed.

The best takeaway i have had from Just Eat. I have lived down the road for 2 years and always walk past and never ordered. I have found my new favorite takeaway! A********!

Excellent flavours, arrived hot, no excess grease. One of the finest tarka dalls I've ever tasted! Would wholeheartedly recommend!

I have to say it’s one of the best Indians I’ve ever had definitely order from them again also the delivery man was on time very helpful and good communication

Brilliant as always. Orders collection and was ready when it said it would be. Great food!

I was craving a kebab at an awkward time so this place was open on uber eats! I ordered the mixed tandoori grill with paneer, garlic naan and chicken Methi. The flavours of the grill were great and perfectly cooked as was the chicken Methi. Small portions though. The naan and roti were disappointing. Perfectly packed food though.

Our food that we ordered through Uber eats was blant and so greasy ! Popadomes were missing ! What a disaster this was this time .

I was working on a project nearby and tried Paneer roll and chicken Naan and my friend tried Chicken roll . Absolutely fantastic . Excellent host / owner is very hospitable and genuine person . Very neat and hygienic . It’s a take away and delivery and for waiting nice spacious sofa seating with local and international magazines and newspapers . Owner also engaged in conversation and he is very polite and courteous and humble . The best roll and sauce was not overpowering the flavours of cheese . Loved it . Please must try . Simple but tasty .

Very nice people - very welcoming, very friendly, very efficient. Food - just so-so. The coconut chicken was in fact very good, but the lemon rice was overly bitter: it seemed there was far more lemon rind than actual flesh. But the biggest disappointment was the lamb shatkora (sorry about the spelling!) - very low in taste, incredibly bland, and lacking in the fennel seeds and citrus that were promised. One to definitely miss if that is the regular standard. Would I recommend? Well, Twickenham is hardly lacking in competition to Sha-Nawaz (at last count, I managed to recall over a dozen Indian-style restaurants within a ten minute walk), so I'll decide to remain undecided, however..... Would I return? Well, as Sha-Nawaz is directly opposite one of Twickenham's most popular pubs, The Sussex Arms, which I often visit, it's quite likely that I will indeed try Sha-Nawaz again - but probably as a result of one or two excellent beers too many and convenience rather than loyalty.

Terrible food. Awful service. It was inedible. The wrong order came and we were told it had nothing to do with them because we ordered through deliveroo. He made no money out of the order so it wasn't his problem. Horrible employees, horrible service. Samosas are soggy, the lamb is burnt, the chicken is tough and chewy.

What a fantastic place to stop by for a chicken tikka roll or other beer-sopping post-rugby treat. I love this place and its friendly team of curry-genii.

Ordered a takeaway while enjoying a couple of beers in the Sussex Arms and it was ready to pick up as soon as we walked through the door, the guy behind the counter was very cheerful and carried our food to the door for us, so great service.We all enjoyed our meals and if you like a tasty fish curry I can recommend the fish saag which was delicious. We had sides of onion bhajis, tarka dhal and naan breads all were excellent.

Lots of Indian restaurants in this area, and all pretty good. This one does the best tandoori chicken though. They are quick to prepare (some items could do with a bit more care and attention) and add papadums and sambals as a matter of courtesy.

consistently good food and friendly too. Onion bhajis and chicken tikka wraps did not disappoint. Very good jalfrezi

Very quick, delicious food as always

Tastes good and fast (early) delivery, I would recommend

I have been their customer for years, well 17 years actually and they never let me down with their cooking, it is consistent with prompt service

Horrible food, dal was watery and tasteless so were bringals. I don't like wasting food but this is going straight into the bin.

A fantastic delivery, with brilliant food, would recommend all to give it a go. Top notch service

Long wait for average tasting food.

Didn't receive order from just eat so called and reordered. Arrived quickly enough from then and very polite. Food was great but forgot a naan bread and seemed too much hassle to call again!:(

Didn't really enjoy it maybe it was an off night

Could of been more spicey but was good nonetheless

Nice portions and very good flavour. Delivery on time.

Ordered here countless times, delicious food, great and friendly staff. Would recommend!

How can I rate the restaurant service if I have never been there?

Food was fantastic, butter chicken was very nice. Got free poppadoms too. Will definitely order again. Just order early though as they were slightly late

Sadly our food was late but it was the best meal we have ever had from them 😋

He estado pidiendo mi fin de Shanawaz llevar durante años ahora!

didnt like the food or 90 minute delivery time

Not pleased as food was delayedoing by 35 minutes when we placed the order but then it actually arrived a further 20 minutes later! Food tasted good however both my husband and I got upset an tummy... will not order again!

Nice food. First time using this restaurant but food was really nice. We had chicken tikka masala and a chicken madras both were really tasty.

best Indian food. All was amazing - such a good takeaway. Highly recommend

Delicious fresh ingredients. 10 out of 10 for flavour! Basically THE BEST!!

Great food as usual! My favourite takeaway which is healthy (food cooked in olive oil) & yummy! So a win win!

Good quality ingredients. Did not enjoy butter chicken, sag aloo was nice.

Great food as ever! I always pay additional for cooking it in olive oil, which makes it even tastier and healthier! Best Indian take away in area and recommended it to lots of friends and family member, who are also happy customers now! Keep up the good work!

An excellent meal, well cooked and hot

Second time I have ordered from here and it was as excellent as the first

Lived in West London all my life so know a lot about good curries, this was excellent all fresh ingredients delicious spices and piping hot, perfect!!

Avoid them at all cost. Tried them for the first time. Food as below standard one of the worst curries I have had. Malai Kofta was sweeter than sugar had to call and replace it at 10.45 pm ruined our valentine days dinner. Further very rude staff over the phone. Sorry but never again from this place.

Este es un buen restaurante indio local llevar (y entrega)

Great food, friendly driver, excellent service. Give this place a try!

Me and my wife had decided to give Sha Nawaz, another couple of chances over the last couple of weeks. I must say the food is always excellent, and the delivery times have been much better, even arriving early tonight.

The food was so good I thought I was back in the Indian heat of 2016 (hottest year in India ever) also nice deliverer :) love the bright colours in the pilau rice! I have been going to Shanawaz for years and it never disappoints!

Lovely food, quick delivery and good value for money. Would definitely use this place again

Don't order from here - it's really bad

Food was good. Delivery on time!

Last minute order on a Tuesday, had before and was impressed. Dansak and shashlick both great, best had round these parts, bindi bhaji nice dry tasty not slimey. Delivered well within time. Would recommend.

Delivered early, food was hot and delish. Good veggie options! Also good portion sizes. Cheers

Food is nice but not the best, very fast delivery and good service.

Having tried most of the Indian takeaways in the area Sha Nawaz Express is consistently the best. Really fast. Really flavourful

Food was ok, myself and my wife have been ordering from here for a while now, and unfortunately the food is now a bit hit or miss, depending what night you order on. And the deliverys have been getting later and later each time we order, on the last order the restaurant said it was there busiest night (Tuesday night). So unfortunately I will be looking for a new restaurant to use.

Best takeaway food we have found in our area. After 4 years here they we be our go to from now on.

Horrible horrible food, can't emphasise enough how horrible it is... Chicken makhani is like chicken dipped in honey and they added in shredded coconut... Kababs were average... Trust me, pay the extra buck and order elsewhere...

Ordered at 7.50 so delivery time was due around 9.15 phoned at 9.45 to be told it's very busy and the food will be with us in a few minutes, well a few minutes turned in to another 15 so it didn't arrive until 10!! Driver was so rude and the food was nice but not hot. Maybe these restaurants shouldn't accept orders if there so busy they can't be on time! Won't be going back again

So far my favourite Indian takeaway in the area. Loved the food!

Terrific - best in the area. Always seems to beat the estimated delivery time.

Very friendly and accommodating management. The food and service is great! we order lovely curries and the timing you are given on the phone is spot on. We sometimes make curries at home and just order naan bread or roti from Sha-Nawaaz, and they are very accommodating.

Nice food and not bad delivery time for a rugby day

Will definitely order again well presented and fantastic value for money

delicious food, everything was good. came 15/20 mins before delivery time which was great and gave us free poppadoms with our meal. would definitely recommend.

Always great food but ended up having what tasted like a chicken korma for my main meal instead of the spuxy lamb dish I was expecting so looks as they somebody else got the the wrong meal as well

Food was delivered an hour after it was ready so was cold by the time it arrived. Food tasted ok when reheated. Containers were some what light though

Curry, rice and garlic naan was really good, and they gave us a couple of poppadoms for free with dips/salad, which was a great touch. Shame they gave us a bottle of diet coke instead of a proper coke. Its just not the same... We got a takeaway but the review made me review the restaurant. The delivery guy was nice...

A* love this restaurant highly recommend great food great customer service always so polite and helpful. The only place I order curry from.

The food was great but the delivery time was terrible. The driver came after an hr and a half