Based on 2 opinions finded in 1 websites

Based on 2 opinions finded in 1 websites
Nº 929 in 1129 in Fife
Nº 189 of 205 Other cuisines in Fife
Opinions
Visited this lunchtime with service users. Food was ok although 2 of the baked potatoes were very small with hardly any filling, the 3 filled rolls all good, no complaints. The issue arose when it came to paying, quite disorganised. The gentleman became visibly stressed, struggled to find the price of most items. We needed individual receipts + as the till didn't print these, they needed to be hand written, he didn't know what to do + when he asked for help he was told "he's busy" + "I've not a clue,sorry", there was a woman standing close by who looked like she could've helped but didn't. I made eye contact a couple of times but she just let him muddle on through. I ended up saying to him to forget about the receipts and I would do them myself on return to work. He was so anxious, really felt for him. He needed support + didn't get any. Wasn't a pleasant experience. I've worked with adults with additional support needs for nearly 20 years + have an autistic stepson. I'm all for places like Sensoriale but please support the staff to be the best that they can be.
Kerrie L . 2019-04-27
MORE AT TripAdvisor
The Restaurant has very good surroundings good food and safe area for sufferers of Autism, this special for the people who run and manage
Peter M . 2019-03-21
MORE AT TripAdvisor
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266 Opinions
Excellent service thanks to kirsty and staff for the welcoming and excellent service and amazing coffee, i love this place always welcoming and staff very helpful, well done to Jackie and all the staff❤️❤️❤️❤️❤️❤️
184 Opinions
Food was a bit cold but that wasn’t the delivery persons fault. Maybe food could be put in an insulated bag to keep warm. Delivery girl was lovely and very polite x x
2088 Opinions
I think I would be quicker flying to Toronto than waiting on 5 members of staff making a coffee - Anon
2046 Opinions
People queue in a line for the bar. Would be 5⭐️ if this wasn't the case. £5.60 a Guinness and it's a no bad Guinness. Came back to knock a star off because the service time is terrible. Stood for 10 mins at bar, 5 behind bar, one serving customers and it was busy.
80 Opinions
The staff are run off feet we were there yesterday in St andrews and our family actually witnessed a very friendly man nazir I think his name was , served us fine friendly and well spoken but we witnessed a woman ask for an English breakfast then almost throw it back at him ..looked fine to me... n proceed to say she didn't order it..she most certainly did but didn't stop there she then began insulting him shouting that he shouldn't be on a till in this country if he can't speak English.. the poor man has never been anything but charming when we go in as a family of 4 and understands and speaks English just fine . Wasn't pleasant to watch and with very little staff n no management in sight she was refunded n let go on her way....why are you tolerating blatened bigotry our food was fine our service impeccable atmosphere not so much feels like it could be cut with a knife if she wasn't happy ask quietly for refund ..why stoop to plain nastiness