Secret Garden in Cheshire West and Chester

Great service, friendly and fast. Starters were delicious. Only gripe was roast potatoes weren't crispy and tasted warmed up. Would definitely return.

We booked the afternoon tea in advance for Saturday afternoon because of the good reviews. We arrived a few minutes prior to our reservation and waited a while to been seen to. The man who showed us to our table made a hash of trying to find our reservation and then said "sorry, this isn't my usual job." He asked if we would like some water for the table (we said yes) and then we never saw him, or the water again. The restaurant wasn't busy, but there were tables either side of ours that were still covered in crockery and food from the guests who had left before we were seated. 15 minutes after being seated, we were asked what we would like to drink and the drinks were bought out after about 10 minutes. I asked one of the servers if there was any chance of having the dirty tables cleared and she didn't seem too happy to have been asked but did it reluctantly despite not being busy. The food was delivered about 15 minutes after the drinks and was OK. Not the best afternoon tea I've never had, nor was it the worst. Nobody ever came back to the table to check that everything was ok with the food or to see if we were ok for drinks. We had to go and find a member of staff to ask for the bill.

We were gifted Sunday lunch, and were the first ones in the restaurant as it opened, throughout our time there staff were polite and attentive. My partner had the Ham Hock Terrain starter which was very nice and full of flavour. We both ordered Beef roast dinner it looked lovely and looked well plated when it arrived to the table. Unfortunately, I didn't have to look to closely at the Yorkshire pudding to see that it had quite a bit of mould on the outside edges and was cold I sent this back to the kitchen asking for a new dish of food to be served up and my partner asked for his food to be kept warm while my dinner came. The server was apologetic and offered us a complimentary drink. Again our food was brought to the table minus yorkshire pudds (disappointing!) I presume they were all mouldy. Again we were disappointed as the food was served to us luke warm at best cool roast potatoes, cold veg and cool gravey! I can confirm this as I asked for more roast potatoes and they were piping hot. I had a cheese board to finish which was lovely. Such a shame, as we were really looking forward to enjoying a meal out. The kitchen really need to up its game and powers of observation as the food should never have gone out like that...

Where do I begin, this was an awful experience from start to finish. I booked an Afternoon Tea to take my mum here for a nice day out, after ringing 3-4 times the previous two days I received no response and was sent to voicemail. I left an email and was finally able to book the table for 2PM on a Sunday. When we first arrived there was nobody to greet us, so I asked a barman where to go, he directed us to the restaurant. I walked in and hovered awkwardly before stopping a waitress and informing her that I'd booked a table and would like to be seated. She gestured over to a far table and me and my mum sat down, no menus, no order taken, I was left quite confused. After being left sat for 5-10 minutes I stopped a different waitress and asked her what was going on and that I'd pre-booked the service, she said she'd inform the kitchen and have our order put through - still left without even a glass of water. The lack of communication was unbelievable between the staff and it felt as though they didn't even know we existed. Eventually we had our food and drinks brought out, the sandwiches were terrible, the beef was so tough I had to use a knife and fork and the portion was tiny. Throughout the time we ate and drank we never had a single person come to check and ask whether everything was alright, no other interaction from the staff. I decided I would rather leave and asked whether I could have the scones placed into a takeaway box, rather than clearing the table and doing so, boxes were brought over and left on our table for us to pack them ourselves. I hastily did so and then left without anybody saying goodbye, no interaction whatsoever. I cannot stress how poor the service was here, hence my need to leave this review and warn others.

Just had afternoon tea to celebrate our anniversary. It was delicious. The staff were outstanding and the dining room warm and cosy. Altogether a memorable anniversary treat

I went for afternoon tea and it was a treat from my three daughters. Ambience was lovely, and excellent service, food was plentiful and delicious would highly recommend. Just one criticism, afternoon tea is just that and the cup of tea should be served in a cup and saucer and not a latte glass cup .

Brilliant and plentiful afternoon tea

first time visited for sunday lunch wont be the last excellent service by friendly attentive waitress food was one off the best sunday lunches we ever had presentation and quality first class will definitely return and strongly reccomend thank you for a great experience

Our son and his wife gave us a Groupon voucher for the Secret Garden in Chester. 3 courses with a glass of wine. What a super meal! The staff were delightful, friendly and helpful. We booked very early so had the very smart restaurant to ourselves. I chose the mussels starter, beef noodle main and chocolate and cherry pudding. Hubby chose, chicken parfait, fish and chips and crumble and proper custard dessert. Hubby is very mean with praise for food but not this time! All the food was excellent. Well presented, hot and tasty. But the chips stole the show. They were epic. I mentioned this to the receptionist as we left. She said they were Pierre Koffman potatoes from Hoole farmers market. We will be calling in for some! Would love to go back. I must hint to my son for Mothers day!!

What a lovely garden We sat out late one evening after walking round Chester Had a drink before we went to our room

staff were kind,drinks were quick (7 minutes tops) same with the second round we got 2 largers,a coke,light breeze,caramel apple martini and sparkling velvet. all were fantastic.for our meal we got festive spiced chicken wings, a portion of chips,chuck n bristket burger and a medium-well sirlion. all again were great and no complaints to be made. it was quite cold but they had blankets so again perf. no complaints here great service and food. will be returning.

Had a lovely afternoon tea here, very yummy and would have again, service was spot on as always , def worth a visit.

Had the Chuck & Brisket Burger and it was honestly one of the nicest burgers I've ever had. The collection of starters were also really delicious. The staff were very friendly and helpful, and the bar staff made lovely cocktails that fit my requests. Cute setting outside - many people kept their jackets on but there are lots of heaters and I was comfortable in just my regular clothes.

I am an x smoker and don't agree with the smoking here won't be going again I ate a sandwich and smoke at the same time not good

Booked through travel zoo. Overall enjoyed the experience but have to say that the afternoon tea wasn’t great. Sandwiches were tiny bits of bread with toppings....coronation chicken, smoked salmon, egg, cheese and ham. Cakes were dry but ok. Didn’t get offered tea or coffee... Our table was half sun and shade; another group asked to move to a sunny table after the people left and weren’t allowed - not quite sure why? The place was lovely and staff great but wouldn’t buy afternoon tea again to be honest