Based on 1.755 opinions finded in 2 websites
Based on 1.755 opinions finded in 2 websites
Nº 140 in 810 in Richmond upon Thames
Nº 19 of 71 Italian in Richmond upon Thames
Opinions
WOW!!! What a place. The best and most genuine service we have ever experienced in a restaurant. We visited with a child and a baby and all the staff provided amazing attention to details. Huge thanks for that. They made our visit very special and memorable. Oh and the food was also fantastic. We will be returning soon for sure.
Viktor Veres . 2025-03-05
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Great service and atmosphere on Valentine’s Day - great American waiter who was so effortlessly amazing. He did everything without doing too much. Food was delicious and very quick considering it was a packed restaurant - delicious as always
Harry . 2025-03-05
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Hemos estado en Sebastians en Windsor muchas veces y no nos dimos cuenta de que había otro. Así que estábamos muy emocionados de encontrarnos con este en Richmond. ¡No nos decepcionaron! El personal aquí le da la bienvenida como si usted come aquí cada semana, incluso cuando no lo hace son profesionales y tienen un gran conocimiento de su menú. Muchas opciones y mucho tiempo para decidir. Mi entrante de queso de cabra era delicioso y también teníamos los Gamberoni y Bruschetta, todos eran excelentes. Fui por pizza para variar y estaba perfectamente cocinado y se ofreció aceite de chile, que fue una adición encantadora. No había lugar para postres, así que me llevé el mío a casa y el Tiramisu era aún mejor cuando se come en la cama. Gracias por una noche encantadora y volveremos al 100% de nuevo.
MossyCardiff . 2025-03-03
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Parviz was very professional and helpful The food was delicious I would highly recommend a visit
JOE Beirne . 2025-03-02
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Me encontré con este magnífico restaurante mientras iba de compras. No había reservado y se sorprendió de conseguir una mesa como estaba muy ocupado. El servicio era excelente y la comida era excelente. Buenas porciones y muy sabroso. Definitivamente volveré.
MeK63 . 2025-03-01
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We went here for a birthday dinner with a party of 9 and called ahead to make a reservation. Upon arrival we were promptly seated and treated with the most impeccable service. Food and drink arrived promptly and the birthday girl was acknowledged with cake and candles. Highly recommend for a fine dining experience with delicious food.
Layla Todd . 2025-02-25
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My husband and I had a wonderful dining experience at Sebastian’s Italian. We started with the Mixed Olives and Tegliere di Terra, both of which were beautifully presented and full of flavor. For our mains, we opted for the Sebastian and Diavola pizzas, drawn in by the sight of their pizza oven—and we weren’t disappointed! The pizzas were delicious, well-cooked, and full of authentic Italian flavors. The atmosphere was a perfect blend of modern, clean, and sophisticated, yet it still had a welcoming, homey feel. It was relaxed and comfortable, making it an ideal spot for a casual yet refined meal. The service was outstanding—the staff were attentive without being intrusive, always making sure we had everything we needed, from checking in on us to keeping our drinks topped up. Their friendliness and professionalism truly stood out. While the prices were slightly on the higher side, we felt it was well worth it given the quality of the food and the exceptional service. Overall, we had a fantastic experience and would definitely return. I’d highly recommend Sebastian’s Italian to anyone looking for a great Italian meal in a warm and inviting setting!
Emily McDermott . 2025-02-24
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Incredible restaurant! I highly recommend their pizzas—they are truly exceptional. The quality and flavor remind me of some of the best pizzas I’ve had in the Campania region of Italy. The atmosphere is fantastic, and the staff are warm and welcoming. A must-visit for any pizza lover!
Naveed Ahmad . 2025-02-23
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Fantastic place! Great serving staff with personality
Alex R . 2025-02-22
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A pleasant place. Very polite staff. Delicious food and wine. A place where you do feel welcome and definitely will dine well.
Sophia Maria . 2025-02-19
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A great local and a staple for family occasions
Alice Wheeler . 2025-02-17
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Great food Loved the ravioli and penne Great service
shivani shah . 2025-02-17
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Always buzzy, attentive waiting staff, great food. It's a little bit noisy but the food is worth it.
Fiona Kane . 2025-02-16
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Friendly place with tasty Italian fare. Super friendly service.
Kurt Kraut . 2025-02-16
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Wow, first time visiting and very impressed. Top Italian restaurant in London and we visited most of them. Tasty food both the pizza and the pasta were 10/10. Perfect service from the staff. Highly recommended and we will be back.
Abdelrahman Zohairy . 2025-02-15
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Had two starters and a pizza to share. Food was lovely and service was excellent. Everyone was very polite and friendly. Will be coming back again.
Jordan H. . 2025-02-15
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The food was very tasty and the service was excellent. Will definitely visit this restaurant more often now. Hope the standard is maintained. If you love Italian food, you should visit this nice restaurant in Richmond.
Dirk Zimmer . 2025-02-14
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Waren heute das erste mal dort zu Gast. Das Essen war sehr gut, die Nachspeise noch besser, aber am besten war der hervorragende Service, man fühlt sich dort vom ersten Augenblick einfach mehr als willkommen und herzlich freundschaftlich Bewirtet. Werden 100% wiederkommen.
Dirk Z . 2025-02-14
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Really nice atmosphere with kind and caring staff! Would definitely recommend. The food was really good too!
Tyler Nagbe . 2025-02-14
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We have been there last night. The place is clean and nicely decorated, atmosphere is pleasant. The food was fresh and delicious, we had pizza Napoli, Norcina, ravioli with ricotta and spinach, King prawns with tomato sauce, warm octopus salad, goat cheese salad, parmigiana alla melanzane, antipasto vegetariano and tiramisù as dessert. I loved the food so much, very tasty and fresh will definitely go there again. The staff was polite and constantly asking if everything is OK or we need something else. One of the best places to eat in London in my view.
Oty Kami . 2025-02-12
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Pizza and pasta were rather mediocre, and the service was ok
M K . 2025-02-09
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Amazing food, atmosphere and staff. A must if anyone is visiting Richmond. We booked having been dissatisfied at another restaurant closed by and we couldn't have had a better experience
Richard W . 2025-02-09
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Vegetarian pizza very poor with a soggy base, mesn on toppings & little flavour .
Kuldip Bajwa . 2025-01-28
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A great restaurant in an amazing location. Located near the centre of glamorous Richmond High Street, tucked away in a small side street leading to Richmond Common, Sebastian's is you usual Italian fared place with all you favourite meals. Two pizza ovens work overtime to provide deliciousness and the kitchen is in the bak working away at your orders. We've had a lovely lunch on a busy Saturday and everything was amazing, or so we thought. The chicken seemed a bit dry to one of us and when we mentioned this, the staff went above and beyond to apologise. Got a little bit of fabulous tiramisu as a compliment for this oversight, but I cannot stress enough the professionalism of the staff. Most restaurants just say a flailing "sorry, I'll pass it on to the kitchen" and that's it. We will definitely come back for more at a future date. Lovely place!
Zsolt Karpati . 2025-01-27
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A must eat when in Richmond, if you are looking for, Great food, Great Atmosphere, Great customer service and value for money, then visit Sebastian’s. This is a well oiled machine, with all members of staff knowing what needs to be delivered to give you that experience.
Wesley Sussex . 2025-01-26
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Great food, reasonable prices, and staff is lovely. Celebrated a birthday and let us bring our own cake for no extra charge. Stayed for as long as we liked with no pressure to leave. My table had the seafood pasta, monk fish ravioli and spaghetti bolognese. Everyone loved their dish. Would definitely recommend.
Miyanda Mudry . 2025-01-24
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Shout out to Daria our waitress last night, fantastic service!!
Samuel Roberts . 2025-01-18
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Great food and service was even better. The food was hot and tasty. Nothing was too much. I will definitely be back when we have a chance.
Malcolm McFadzean . 2025-01-14
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Absolutely amazing great service food welcoming staff had a special was phenomenal,
Connall Jeffrey-Bannister . 2025-01-13
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Just had a lovely, tasty lemon chicken with side roast vegetables with amazing garlic bread. Well done Daria and Alec for first class and attentive service.
dave turtle . 2025-01-12
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We wanted a nice meal driving out of central London. We were not disappointed. Even though it was a busy evening we were instantly given a lovely table for 6 and enjoyed really good food and very efficient service. Would highly recommend.
vreality . 2025-01-05
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Has a bloody lovely tiramisu. The waiter had some cheek, forcing me to pronounce the name of a cocktail. they were good other than that, but I still feel it warrants a deduction of points.
Eachan Falchikov . 2025-01-04
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Excellent service - thank you Daria, nice food and atmosphere. First time here and we felt welcome, staff went out of their way to get a table for us including a baby seat, even though it was getting busy and we had no reservation. Daria looked after us and was very professional and friendly, we never had to wait for service. We had pizza and pasta, and I especially liked the wine by the glass.
M K . 2025-01-02
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This is one of our favourite restaurants. The service is always fantastic, the staff genuinely care and are so attentive, the food is delicious and there is always such a good vibe. Perfect for special family occasions with children, date nights and celebrations. I can’t recommend this restaurant enough!
Sarah-Jane Flanagan . 2025-01-02
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Authentic Italian food and the best service from Barney - great gluten free pasta and pizza was incredible. We will be back!
Ellen . 2025-01-02
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Not a lot of variety in the menu but what there was looked dead. Dishes were slapped on plates and everything looked grey. The charcuterie starter was 3 bits of meat and 2 stale slices of bread with a handful of rocket- no dressing, no chutneys or jams. All slapped on a spare dinner plate. Hardly worth £12.95.
Gillian Gittens . 2024-12-30
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Lovely place for lunch and child friendly. Even though it was busy, staff were brilliant, particularly Daria!
Frances W . 2024-12-29
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Best pizza i ever had I would recommend to a friend
Henry Ecoshine Gamer . 2024-12-29
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Very good, polite service. Good cheesy garlic bread, tagliatelle Bolognese and crab linguine. 12.5% service charge.
Ben H . 2024-12-22
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We have just been for a family meal in Sebastian’s. The pizza is incredible and the starters were great. We were served by Daria who was just brilliant. It was so refreshing to receive such good service when eating out - she is a gem!
KHar21 . 2024-12-20
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Best restaurant I’ve been to in a long time, the staff were brilliant, our waitress was attentive, but not too much, knowledgeable and friendly. The food was absolutely delicious! I don’t have a picture as I ate it too quickly ! This really was the best restaurant I have been to in a very long time, I will be back with my husband ! Thank you for a truly wonderful evening !
Kenny18 . 2024-12-20
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Great location friendly staff. Excellent food. I will be going back.
Mark Pells . 2024-12-19
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I have been there many times, including today. The food is always fresh and very good. The staff are very professional, I particularly mention Parvis, such a great asset. Many thanks to all. See you soon:))
Nicky Metson . 2024-12-18
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Lovely food, service good great for a mid week xx child friendly great portion sizes too!
Melissa Chaudhry . 2024-12-04
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We turned up on the off chance at Sebastian's tonight. Marcin was very kind and found us a table for 7. The food and service were exceptional, When we mentioned one of our party was celebrating a birthday, Marcin gave us a celebratory ice cream. A very enjoyable evening. Thank you
Grace Gardner . 2024-11-30
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Excellent small and cozy, great food and fantastic staff
Eddie Writer . 2024-11-26
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High quality Italian cuisine, friendly, efficient staff, good atmosphere
M Shojaee . 2024-11-24
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Today was my first time here. OMG the food is amazing, so is the service. Highly recomend this place and believe me this is not something I do all that often.
Becky Hughes . 2024-11-24
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A great find! Excellent food and amazing service. Will recommend and remember next time in Richmond.
Dana Morgan . 2024-11-13
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Tasty food, good atmosphere. Staff attentive not intrusive
Tracey Tostevin . 2024-11-09
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It was a good lunch. We ordered the special menu from the black board, really happy with our choice. The service was excellent, and professional. The chefs looked great and nice (especially the one who's in charge at the pizza station). The toilet was good and clean, with rusty design. Glad that I was allowed to take some pictures there.
Marta D . 2024-11-04
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A1 even on match day.. food really good. Worth a visit
Katie Jenkins . 2024-11-04
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Very pleasant environment, attentive and efficient staff. At the table you don't have the impression of being so far from our country. Compliments.
Antonio Legittimo . 2024-11-03
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Yummy!!!! We booked for dinner tonight and we're not dissipated. Even though it was a busy rugby night (yes we NZ did beat England) the staff were very friendly and attentive. We were seated quickly in the conservatory area in a corner that didn't have a lot of ambience to be fair but was cosy and warm. The food was very good. The Bruschetta was as good as I've eaten in Sorento and Amalfi. The Tagleatelle was delicious as was the Raviolli. Plates were clearer quickly and there was good gap between courses. The food was fresh, vibrant and colourful. The cost was good and we will be back for sure soon for another dinner. Would recommend. Thanks guys.
Andrew Morgan . 2024-11-02
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Sebastian's is, without a doubt, one of the best Italian restaurants in London. Nestled in a lively area known for its charming pubs and scenic views, it’s a gem in a prime location. The experience was remarkable from start to finish. The service was outstanding; the staff was warm, attentive, and genuinely committed to making us feel at home. Each dish was crafted with top-quality ingredients, and the flavors were exceptional—among the best Italian cuisine I’ve enjoyed in London and, frankly, across the UK. The ambiance was equally impressive. The decor strikes a balance between modern sophistication and the timeless charm of a classic Italian trattoria. With ample space, it’s an ideal setting to enjoy a meal with friends, family, or a partner. While prices are on the higher side, the value is undeniable given the quality of ingredients and the exceptional dining experience. You’re truly paying for a high standard that justifies every penny. Notably, hours after dining, I had no issues with acid reflux—a rare outcome for me when dining out, especially with dishes rich in oils or subpar ingredients. This speaks volumes about the quality and care put into their menu. I highly recommend Sebastian's to anyone seeking an extraordinary Italian dining experience. It has quickly become one of my favorite spots in the UK.
Sergio Portillo . 2024-11-01
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Didn’t enjoy it at all! The wine glass and cutlery were poor quality and my tagliatelle was very dry as though it had been standing for a while or microwaved!
Disappointed . 2024-10-28
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After reading some of the reviews I expected the food to be better. It wasn't bad but both of our pasta dishes (seafood linguini & crab linguini) were extremely bland, as if the cook forgot to use spices.
Ireneusz Radko . 2024-10-26
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Had anniversary meal here yesterday. Food was hot and freshly made. Very tasty pizza. Staff were attentive and friendly. A bit busy when we were there about 1pm. Id like to go when its less busy, may have been a bit more intimate then.
Kay Woodward . 2024-10-20
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We had a lovely meal last night at Sebastian’s Italian. My parents and myself had a lovely server Parviz who was very attentive all evening. The gentleman who seated us also came over a few times to ensure our glasses were full and everything was going well. The only thing I would say is the pasta was slightly under-seasoned (I had the monkfish special) and the pizza was slightly soggy (perhaps too much sauce?). Had a delightful time and will definitely go back!
Caitlin . 2024-10-19
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Great place with delicious authentic Italian food, extraordinary service and atmosphere! Best Pizza I had in a looong time, and the starters were outstanding as well. Highly recommended!
Tobias Müller . 2024-10-17
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Great place - food was amazing, good service proper Italian with the accents 😅
Harry Passi . 2024-10-14
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The worst restaurant I ever tried in London… The taste of the food is not worth mentioning, and their google reviews seem quite misleading. This restaurant is not in the city center, yet the prices do not reflect the quality. I feel like I wasted an evening here. Additionally, the manager and waiters were very rude, perhaps it's because we're not Italian and they looked down on us. I also want to mention the Tiramisu. It looked unappetizing, was not authentic, and tasted terrible. I definitely won’t be trying this restaurant again.
SY Kwong . 2024-10-13
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Delicious pasta and wonderful service. The atmosphere was quaint and very welcoming. Nightly specials in addition to menu items.
Debbie A . 2024-10-13
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great food, still reasonably priced. Staff really good, just a little packed inside
Andy . 2024-10-09
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Been here twice for a meal before a Richmond Theatre performance. Great food, friendly service and pleasant setting. The music is properly background ie not too loud. Reasonable value for money too.
Naz Pambakian . 2024-10-04
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Hard to overstate just how excellent the food we had was. Nothing fancy or complicated about my dish - salmon with potatoes, tomatoes and broccoli - but each mouthful was a special experience of absolute deliciousness. I don’t know how they get it so good! By contrast went to Zizzi’s in Cambridge a few days later and had a dreadful poorly cooked meal. Keep it up Sebastian!
Angus McMillan . 2024-10-01
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I've had the pleasure of dining at Sebastian's Italian twice in the past week, and both visits were nothing short of exceptional. The staff were incredibly attentive and welcoming, making the entire experience even more enjoyable. I tried the gnocchi special, and it was absolutely divine. The rich truffle flavor paired with the creamy pecorino was a perfect combination—every bite was a treat! Their wood-fired pizzas were crispy and packed with flavor, and the spinach and ricotta ravioli was equally delicious. Overall, I highly recommend Sebastian's Italian for anyone looking for authentic, flavorful Italian cuisine. I can’t wait to return!
Dee Mesh . 2024-09-30
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We always have a lovely time here. The waiters are all brilliant and are looking out to help you regardless of which area they are covering. Food is great and they are wonderful with young children, so kind and attentive.
Hazzabazla7 . 2024-09-29
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The food was absolutely spectacular and the staff were 5 star. I want to mention Kasia especially for her extra attention to our table. She made sure my best friends birthday was the best and she deserves a promotion!! Thanks Kasia for making our night amazing. I would recommend this place to anyone!
Kerri K . 2024-09-28
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Our new favourite restaurant. Incredible pizzas and great service
Emily Howard . 2024-09-28
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Excellent food, really enjoyed it and friendly staff.
Mark Skeet . 2024-09-23
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Outstanding service great food and atmosphere !
Drew Moon . 2024-09-21
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The food was amazing and the service too. Although it's hard to say anything is perfect, for Italian food, this restaurant comes really close. Thank you for the wonderful service with the greatest pizza I've had, pizza even better than most I have tasted in Rome. Bolognese was super delicious too. All the ingredients seemed very fresh and of high quality which is what should be expected of such restaurants as this. Pleasantly surprised and I highly recommend to any Italian food lover.
D R . 2024-09-19
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What a wonderful place. The staff were really attentive and the food was just out of this world!!! Best Italian restaurant I’ve ever been to. The whole ambiance was lovely and cannot recommend this place highly enough!!!!
Ashleigh Ranson . 2024-09-16
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Visited last weekend, having had good experiences here before. I ordered the pan fried medallions of steak which Id had before. To my suprise when it came it looked nothing like medallions of steak. The steak was cut into tiny one centimeter cubes as if it was being served to a five year old. I've ordered medallions lots of times over the years in different restaurants and it has always been as described, 'medallions' as in two or three good cuts of meat, small but flavoursome. The mistake I made was mentioning to the waiter that I wouldn't order it again, even though I cleared my plate, as it was neither visually appealing nor what I expected. The manager came over asking what was the problem at which point I tried to get across that I didn't want to make a fuss as the place was busy. He was having none of it, instead he got rather condescending saying that is how the chef serves it, he'd been there over four years and it had always been served like that. He made a big issue out of a simple bit of feedback and wouldn't back off despite the request of both me and my partner and despite the fact that he must has seen I was now getting increasingly uncomfortable. My partners food was great, mine was okay, service was okay but the manager needs to back off when asked.
David B . 2024-09-15
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Fantastic Italian restaurant. Really loved the food and service.
Anupam Gupta . 2024-09-12
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Superb Italian restaurant in the heart of Richmond, excellent food (Pasta, Chicken Breast in lemon & thyme sauce) and excellent service (Acho was very responsive and gave great recommendations). Highly recommended.
Nishchint Baijal . 2024-09-10
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Very nice Italian restaurant. Clean and welcoming. Bit expensive for what it is , but cool and spacious with some outside tables. Needs some more vegetarian dishes. Nice specials always.
Dalek . 2024-09-08
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Very nice and attentive staff would recommend
Luke Ally . 2024-09-08
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Very sub par food. Was disappointed as expected a lot more. Large restaurant with pizza oven. surroundings and service are fine. Food was tasteless and average. Hard to reconcile with the previous postitive reviews.
likest0travel . 2024-09-07
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In a town going backwards in terms of quality restarants and retail experience generally this offer continues to shine. Yet again they made vongole for me and as always first class. Great ambiance & service.
Kevin G . 2024-09-06
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Great evening all round for 4 of us. Service is excellent, they are so welcoming. Food was good. Served quickly yet did not feel rushed. Only slight criticism is that it’s very hot inside but there’s always lots of people in there so it’s to be expected.
DelawareKelly . 2024-09-01
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Phenomenal service. There was a small mix up and the waiters ended up giving someone in our group an extra pizza to apologise. 100% recommend
Dom Andrew . 2024-08-31
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Loved the food and ambience. The staff were very helpful as well.
Adila Ghazzanavi . 2024-08-31
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There are a lot of customers and it's noisy, but everything is delicious. Service is also good. Especially since he is an Uzbek, his service was excellent. Are there any good shops like this in the UK?
塚原徹也 . 2024-08-29
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We enjoyed every plate we ordered. Would have loved if they had fried calamari
Ahmed Elwakeel . 2024-08-26
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Really bland food for the prices. Nothing was fresh or well seasoned. When I was asked if I enjoyed my meal and said it didn’t have much effort the manager came to tell me how it was presented on foil and not seasoned as that’s healthier. I just feel like for the prices and lack of flavour it’s not worth going here.
Lucia Jayne . 2024-08-26
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Good location and pleasant restaurant with a traditional Italian menu. Food was solid but unexceptional and somewhat pricey.
simianfriend . 2024-08-25
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Lovely fresh imaginative food and wonderful service.
richard harrison . 2024-08-25
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Anyone visiting Richmond should eat at Sebastian's. My daughter and I ate there five times during our vacation. Staff, service, food very very good. A little tip: you can get a table before 6 p.m., after that it slowly fills up, so you should make a reservation. Went there once at 6:30 p.m. and it was very crowded. But the boss tried everything to get us a place. This was limited in time, but it was OK for us, we could still eat in peace.
Regina . 2024-08-22
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Amazing food amazing staff! However very expensive.
Carolina Camacho . 2024-08-22
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Always a pleasure. Great device and atmosphere. Our favourite pizza in the west London. The lemon panacotta is amazing!
pjbvfx . 2024-08-22
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Sebastian's pizzas are the best in the entire West London.
Meri Grigoryan . 2024-08-20
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Amazing food,amazing service.,, gets better .we have been there with my family 5times on various ocasions .fab.
Henrik Assadoorian . 2024-08-18
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The best Italian food I have ever had. Service was unmatched. A great selection of food, with all fresh ingredients. Will definitely be returning!
Joshua Hill . 2024-08-14
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My husband and I ate here on Sunday. I had pizza which was delicious, so fresh and plenty of toppings. My husband had a pasta dish from the specials board. Food delicious, service impeccable (waiter so polite and respectful and attentive) and we sat outside which was great on such a hot afternoon. Thoroughly recommend and have already recommended to a friend going to Richmond next weekend!
Teresa Tennant . 2024-08-13
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Outstanding friendly service accompanied by great food. This spacious and comfortable Italian fitted the bill exactly on my recent visit to Richmond. Highlights were Bruschetta, Pizza Calabrese, and Torte alla Mele. Beautiful selection of wines, including the Passito di Pantellera.
Eoin Brennan . 2024-08-08
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Great place. We were visiting Richmond for the day and had previously been here so thought we’d go again. It certainly didn’t disappoint. Great service. Specials board had some great choices. We shared the burrata to start. I had the Seaford linguine and my partner had the beef ragu with papparadelle. All were amazing. Will defo return
Sairdixon . 2024-08-06
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Visited here on a random visit to Richmond without booking in advance. My wife and I got a seat in a few minutes despite it being very busy in the restaurant. Out waitress Ana was exceptionally polite, friendly and efficient. The wine, food and desert were all superb. Highly recommended for great tasting Italian cuisine.
bsewlal . 2024-08-06
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An off the cuff visit for my birthday yesterday. Have to say, friendly welcome, spacious, air conditioned, it ticked all the boxes. Pizza was what I would expect from a traditional Italian restaurant. Superb. I’ve only given 4 stars to service as despite it being really good and friendly, it may be the location of our table that my wife felt servers were hovering near our table all of the time. Would we return? Absolutely, without hesitation. Do I recommend? Of course I do.
David Hooker . 2024-08-01
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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157 Opinions
The food is prepared with love and served with kindness and a smile. George and Deborah offer homemade food that will make you smile. You may need a few minutes of patience to find a place at the food stall (especially during busy hours). Once you are seated, get ready for a lunch that you will want to repeat soon.
867 Opinions
232 Opinions
Coffee and ice cream are amazing but service not so much - minimal engagement with the staff but I was ok with that. However, the other day I went in to buy a Christmas cake and a lady in a beige coat was following me around the tiny shop. At first I thought she was a customer but then realised she is actually working there. She didn’t engage or ask anything and it quickly became very apparent that she was on some sort of a shoplifter watch. It was really uncomfortable and not something I ever experienced before. Not busy either, it definitely just made me give up on the cake and I left. I am not sure who needs ti hear this but this is certainly not a way to treat your customers and perhaps you need to reconsider your approach.