Sean's Sandwich & Coffee Bar in Bolton

Had a bit of time to kill so popped in for a brew and a cake. Not a bad selection but the chocolate cake was a little dry and needed some cream. However they only do clotted cream not pouring cream. The brew was nice, once I'd exchanged the cup with lipstick on. Mistakes happen and its how they deal with them that's important. Not a bad place to relax.

I visited the watergate Toby carvery on wednesday 7th as a family, 4 adults and 2 children. We were visiting as a treat for my granddaughters birthday and the whole process was terrible. Myself being coeliac was left unable to eat as there wasn’t food available at the carvery, eg there were few carrots, what was there was dry and crispy and going brown. The leek and cabbage mix was the same, very little in the dish and it was dry and going brown. The staff did do me some cauliflower however that was brought out to the table before any food haad been brought to the children and we didn’t want to get food and start to eat before the children had their food. That cauliflower wasn’t drained well but regardless it was cold soon. my granddaughter and grandson both wanted garlic bread starter, apparently you didn’t have any. They had to then settle for tomato soup which they didn’t really want but don’t like prawns so had no other option. their soup was brought out and the brown my grandaughter had was filled, my grand sons was half ful, of course being 10 years old he wasn’t understanding why the difference, the cost was the same. 5 of us got a hot chocolate and 1 of us had a Pepsi however due to the next issues 2 of us ended up with our hot chocolate drinks being cold 3 of us adults went for the carvery but this is when I could not even get food for my plate However I spoke to the manager on the day and was much less than satisfied The manager was very rude and tried to blame me for there being no fresh veg available, he declared that we shou,d have warned them that we would want fresh vegetables, in 40 years of going to such places I’ve never been told I need to pre book there being vegetables available. Anyone going to a carvery would expect there to be basic vegetables. Carrots, peas and so on The 2 staff members serving behind the carvery counter were also pretty rude. The chef complained that he only has one pair of hands. The turkey had run out but there was a small amount on my plate, I had beef too but they needed more turkey out and while I was stood there with food on my plate as in the bit of turkey and the beef, I was then told the fresh turkey would be out in 10 minutes. No apology, no offer to keep my food warm. Instead I was left stood there having to partly eat while waiting as it was going cold. I had requested fresh roasts with dripping as there were none out at all. I then asked where the fresh veg was and it’s clear I was an inconvenience. In the end I went to sit down, gave them the plate back and saw my family had all started to eat but not one of them had eaten more than half their food. They were not happy with the food. When I complained to the manager that I then no longer even wanted to eat as I would have had the 5 of them sitting waiting for me to finish which wasn’t acceptable for a family meal and we had pre booked tickets to take the children to a local place where they have inflatables so we couldn’t keep hanging around. The manager as mentioned above tried to put this back on me saying we should have pre booked fresh veg to be available. One look at your reviews on trip advisor and Google shows this is certainly not an isolated complaint I certainly gave the manager my thoughts on the treatment we received and I shouldn’t have paid. Totally disgusted with the treatment and service however the young lady who took our drink order and answered our questions did her best. I complained further via X and was contacted by the General Manager Sophie on 12th August. I was unable to respond straight away due to health problems however this should not be an issue and I replied on 26th August asking for more details about the so called investigation into the issues I raised, I want accountability not just offered a voucher for a unknown amount, could have been a £10 voucher for all knew which would leave me with further outgoings. The day was ruined for 6 members of my family, this was the first time I’d been able to take 5 family members and myself for a meal and was left so disappointed, as were every one of us. I have had no response to this email “ Hi Sophie Sorry fir the delay responding, I have thought about your offer however perhaps you could give more detail? You mention other restaurants we could attend however as a party of 6 and only one car in the family this causes difficulties as we are limited to where we can travel as my daughter & son in law had to ferry us about making 4 different journeys to get us all to the carvery in the first place and also my son may have to bring my 2 year old granddaughter if his partner is working so not sure where that would leave us however if we were to travel this would incur further costs for myself to make sure we can all get to any destination as my family are on low incomes. It was the first time we had all gone to somewhere together so was a rare treat. Also I’d like to add that we had pre booked a session at air bounce as part of the treat fir my granddaughters birthday so not only did I not get to eat in the carvery but I could not then eat until I returned home. The mood of the family by this point had been affected to the point no one really enjoyed the rest of the day. You say you would be investigating the issues raised, have you done that yet and if so may I ask the outcome?”

Brilliant time at the pub quiz lovely dessert was yummy, will definitely be back again soon. Lovely night and brilliant food and staff

Mid week the atmosphere is great and relaxing, quite lively at a weekend. we have had 1 bad service experience previously however, this seems to have been rectified which is great. Menu has a lot of choice and they will accommodate dietary requirements too. Hope it continues to grow in strength!

Service was attentive from the start and hot drinks were served quickly. Food arrived piping hot and it was beautiful. The atmosphere was lovely and the playlist was BANGING for a 90s baby, I had the best time! 🤣 couldn’t fault anything!